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Cell phone store
1. AT&T Store - Warren
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· 163 reviews
30223 Mound Rd, Warren, MI 48092
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Malisha C: Went here today to purchase the iPhone 14 pro max and was advised to leave my 13 pro max with them (for whatever reason) while it "does it's thing"(4:25pm). My son is getting the 13 pro max, so she disabled his 12 pro max. Told me she would contact me once it's completed. I never heard anything bk so we went bk up there at 7:08pm to find the store CLOSED! she took an alternative number for me and didn't even call or text to advise they were closing or that everything was all set. So now we have to go without any phones until I can get back up there to get them!! God forbid we have an emergency....I would not recommend this store.
Nickolas Vostoris: Getting three phones and one new line should've been a major headache - but not at this store thanks to Kirscher! She made the process easy and painless - while also being patient with my parent's (1,000) questions.
Christine Vanvliet: I’ve been coming to this store since they first opened a few years ago and I’ve always had a great experience. Last year I had to add my dad to my plan and Andrew, the store manager, was great. And today I had to add my sister and although that was a hassle on our end, Andrew was amazing again. So kind and understanding.
Arthur Rucinski: This store was untruthful about a promotion for the new iPhone 14. When I call the store, they said they would talk to the person that sold me the phone. I said that does not change the fact that I am out 600 dollars and they told me to call AT&T directly.
Mary Pham: Thank you so so so much Isaac! I’ve went to another att and a T-Mobile and the vibes were both off. But I decided to go to this att location and Isaac greeted me and helped me! He was so patient with me and explained everything so clearly and even wrote things down for me! I very much appreciate his customer service skills. We need more employees like him. Thank you so much Isaac! I hope att treats you well because I will be referring people to this location because of him! Thank you Isaac.
Paul Singer: Joseph was great. He helped me get into my new iPhone with no issues. These guys know what they are doing and have great customer service. I’d recommend this store to anyone. Ask for Joseph.
Cecilia Lallmann: I had such a great experience today at this location. Ryan and Andrew helped find the best option that fit with my existing plan and met the budget I was working with. They were extremely helpful, knowledgeable, and friendly. Definitely coming back in the future because of the great customer service! Thanks again Ryan and Andrew!
Shantell Collins: Baddest store in the city shout out Andrew and bryan
Jacob Mansour: Very adapt, insightful, and friendly staff. Bryan was able to help me and my family figure exactly what plan we needed to fit out custom needs. I have never been this impressed with the level of customer service at a phone store. 10/10 would really recommend this store if you go through AT&T
Nikki Schwerin: If I could I would give no stars. Terrible customer service, and the name calling their customers. Went into the store to return something, and they wouldn’t let me. I was aggravated about the situation in the first place, and them not taking it back didn’t help. The one guy working called me a spaz, which that didn’t help the situation at all. I will never go back to that store, and because of that may have lost a 20 year customer with att.
Rosemary Hage: Ryan and the crew at this store are truly the best! I wouldn’t go anywhere but here ever again! I normally frequent the store at 12/ Gratiot but they just lost a customer and this store just gained one. Thanks again Ryan with helping me figure out whatever the heck was wrong with my phone 😊
Kaitlyn Vantoll: Kirscher Harkless was our sales consultant, she is amazing! So helpful, kind, and informative. She throughly went through our plan to give us information that we had questions about. I now have my beautiful gold 13 pro all set up and good to go. Thank you very much for your help.
Margarita Ortiz: Very friendly always a good deal.
Elizabeth Mickelson: Great customer service!
Alayna Wrona: Got a new 📱
Koryn Julka: The staff was great, helpful, and easy to get along with. Joseph went over the products we were looking at in an easy to digest manor and was able to provide in depth answer to our questions. Any question he was not able to answer or needed more explanation, Ryan was able to assist. The store was very clean and easy to move around. No complaints at all. 10/10 favorite AT&T store
Jessica Franko: Ryan was amazing! I will only come here for now on!
Rich: I had a issue with the plan. The people here told my son that we could save a TON of money by switching to a new plan. Problem is I had a plan with unlimited Hotspot for $20.00 a month. When they switch I was not able to get it back. Long short. They lied to us about the plan. When I went back they would not work something out. It was screw you... was not even able to talk to mangers to get it resolved.3 months later still nothing is done .still not hearing anything from the manager of this store 6-7-22
Johnnie F: Great customer service
Laura Eonta: Amazing store with amazing associates, I’ve been here before for myself and had exceptional service but walked in, out of the blue, with two busted phones and wanted to see if I could afford to add my kids on to my plan.Ryan and Andrew hooked me up with a family plan and internet that was a great deal. They were super nice and knowledgeable and helped us get everything set up, even when we came in coming in so close to closing time (sorry!). I won’t go anywhere else and will recommend this store to anyone who is in earshot. Thanks again!!
Tyrese Jackson: Omg I loved them so much this the first phone store I actually felt at home at genuinely wanted to stay there all day with them good customer helped me so much with my phone that I broke I walked out with a new phone case screen cover charger and a speaker it was worth it
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Cell phone store
2. AT&T Store - Warren
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· 167 reviews
26489 Hoover Rd, Warren, MI 48089, United States
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Paul Weiland: I came in because I lost my phone Mariam helped me keep my number and get a new phone she did an amazing job. I would recommend this store to all of my friends great service from this young lady.
Marianne Derosia: Mariam and don helped me out today they gave me a new phone and they transferred all of my information to my new phone amazing service love this storeee.
Savannah: Ava was such a great help getting me a new phone! also helped me pick out a new case and screen protector. Will definitely recommend her to my friends and family.
Skyler Hunter: Ali Z was super helpful with helping me replace my lost phone. he was patient and clear and even helped lower my bill. Also the store was clean and had a nice atmosphere :)
Eva Agnew: Kristana fixed my phone , after many stores I went to were not willing to work with me she was the most generous and sweet representative I have dealt with in store . Very nice experience here
steve martines: the best service I've ever had in my life thank you Kristina & ali
Crystal Fox: I want to thank you so much for everything you are very helpful I appreciate you
James Kendrick: Love this location. Shoutout to Kristiana
Kendall Walters: Kristiana is so sweet, she saved me so much money on my bill and helped me get myself a new iPad ! will be back here in the future ... great experience here with Miss Krisi !!!!
Martin Howard: Kristiana is simply the best. She spent so much time with me helping file a warranty claim on my phone. After a bad experience at you break i fix she helped me restore everything. And as frustrating as it was she was beyond patient and kind. Great staff, well trained, very knowledgeable and the store is always clean. Thank you KRISTIANA!! 10/10
Will Johnson: Do not do business here. Traded in my phone was convinced to drop a line to get my 14 I phone was told everything was legit. Boy was it wrong. After 6 months of paying 258 a month . I got sick of waiting and called customer support. Turns out my trade in was ineligible so long story short I lost my 13 and still paying an insane amount for my 14. This feels completely illegal. This store offered 0 help. Sad bro just sad.
Christina Page: Donovan was helpful and best costumer service
Michael Simpson: Donovan helped me out and the best service
Fafagghhh Fshyerujh: Donovan helped me set up my new phone,great service
gary harriger: Kristiana set me up with new internet service and cable for way cheaper than xfinity . Highlands reccommed this location !!!!
Frankie Dou: Mariam did an amazing job helping me today I love the service at this store everyone is so nice
Sheila Dyer: Kristina’s has great customer service,Excellent
DESHONE EDWARDS: Mariam helped me file an insurance claim she did an amazing job I would recommend her to everyone
Clinton Twp: best experience I've had in a phone store. Ali Z hooked me up with bunch of great deals. This is my favorite store!
Princess LeELee: Ava was awesome! She’s Super sweet and helped me super fast with getting my new phone!
Victoria Wells: Kristiana was great! Recently just switched over to AT&T and she helped activate my phones and get us all set up. come and see her!
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Cell phone store
3. AT&T Store - Madison Heights
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· 236 reviews
28459 Dequindre Rd Ste A, Madison Heights, MI 48071
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Peter Keliher: Working on another place but stopped in and the folks here are nice and this is a bigger store.Give them a try sometime.
Jess Ham: I heard this store is disruptive to the community as well as discriminative towards white Americans
Deja Bowser: Theo the clown. You can hear the circus music playing when you open the door and see his unibrow there to greet you with lies.If you want to open a new a line/account or whatever have you, have a camera recording and let him know he’s on film. Because he will lie about your monthly bill. He WILL add insurance and hotspot and anything else he can for a commission check.Theo, you are a terrible liar and in dire need of a microdermabrasion. At least lie with a straight clear face.
Rupa A.: I don't know if the people in my back yard stepping in my flower beds come from this store but I just had to say that I don't have AT&T because when I did try to get their service no one showed up on the date they said they were going to come. And today although they knocked on my door to tell me they were here they stepped in my flower bed clearly seeing that it was sectioned off. What gives? Why step in it when there is clearly a walking path? Please teach your technicians some manners!
D: Amazing experience
Emily Lester: Josh from Madison heights/roseville was really quick and helpful in finding me a new phone! He is an asset to your company!!
Dottie John: Customer service was lovely, friendly and fully helpful. I would definitely use the DEQUINDRE location again.
Bob CAMPBELL: Lamin Jutta & Virginia Fowler Went out of their way to take care of my 86 year old mother. They did not stop until she was taking care of and had an operating home phone system. You are truly a shining example of what customer service is all about. Thank you to the 2 of you for bringing such great support to our senior community.. I will be back at this facility to support who support us so well! 14 and John R. At&t store Could of care less if we had an operating system or not.
We gone make it: Lamin was Great!! Over and beyond He went to please me I didn’t have to ask he was the bomb! I was so worried my phone was acting up. He solved a problem so big for me and my business. I’m so thankful and happy with the service. The whole team was great!!!
V J: Best experience at this store.
Albert Speier: Very unprofessional one person operating the store not capable of doing their job not a good store to go to I would advise people to stay away from this AT&t store
diamond smith: The representatives were both very courteous and helpful. The young man assisted with the set up of my Apple Watch and the other young man offered me a water for my waiting during the set up. I really appreciated their kindness during that time. Thank you for the thorough Customer Service I received. Both were professional and very knowledgeable of their jobs.
Ray Money: Great Staff
Debra Burlon: Not very pleasant people
Constance Morgan: Love the service and the workers
Donovan Carlson: Shout out to Vince who went out of his way to help me ! Will always go to this store for any of my service needs
Poké Collectibles: Nicole was very polite and helpful. She made sure everything from my old phone was moved to my new phone and was very patient and informative.
Chris Osborn: The staff was extremely helpful and friendly. I will definitely be returning.
D W: The guy didn't want to explain or write down anything. It was a really bad experience.
Kathy Osborne: Josh Mays help me with everything I needed. He was the best! I would recommend going to see him. 10 stars!!
Victor BROWN: Excellent customer service!! Great knowledge of products and extremely helpful with product decision making. Because Vince was so attentive with assisting me and understanding my concerns, I will be returning to to the store to conduct my future business endeavors!! Thank you very much Vince!!
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Cell phone store
4. AT&T Store - Westland
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· 166 reviews
36555 Warren Rd, Westland, MI 48185
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Stacy Pokorra: Update: I tried this location again and they definitely have improved on the employees. I had a great experience this time around.I have been a long time customer of AT&T. I have never been treated so rudely as I did today. Ashley needs a little more polishing on her customer service skills. I was walked out of the store and not even heard.
Denise Mussio: The folks here are very helpful. Unfortunately I was lied to be the idiot who set up my wireless account. He said it would be $30.00 and it is over $70.00!!! Nothing the store can do. But they can't fix stupid 🤬
Tayah Sting: Michael K at the Westland location was a great help. Excellent customer service, good at multitasking, & navigated any issues I had with ease. I came in around 6:30ish pm the at&t server was down ( but at the time we didn’t know it). Michael sent me home with instructions on how to finish setting up my phone (autopay), because he didn’t want any of my personal information in the system while there were tech issues. I couldn’t dial out on my phone the next day. I came back & Michael remembered me & assisted me. The issue was resolved & I’m happy with the service.
Swatantra Bitta: AT&T store located at Warren Road in Westland is a great store.
ed smith: horrible customer service all they want to do was sell me a new phone, they didn't help me switch all my app and pictures
Stephanie McKee: Dorian was extremely helpful and knowledgeable!
Sue Watson: Deangelia at this location is the best! I had purchased a prepaid simm card and installed it myself 2 days ago and ran into problems. Another AT&T store was not helpful and I had no way to call tech support for help. Deangelia found the issue and fixed it for me. These prepaid plans are not something the salespeople deal with so I'm grateful for her excellent customer service.
Rich S: The worst customer support ever! Employee had ZERO interest in helping resolve my problem and basically told me to go home and call ATT.. And when I did that they told me the store is the one that needs to resolve it.. Meanwhile, 2 weeks of going back and fourth and my phone still has no service.
The Pro-Wrestling Encyclopedia: Answered my questions about how to replace a stolen phone. My husband has to use a walker n we didn't hear it fall out. 15-20min later it was GONE. Next morning the person who found the phone wanted $50 for gas $$ I actually agreed and never heard from them again but they used their own phone number 😂. They guy working answered every question I had and I was out of the store in less than 10 min! Excellent customer service!
Kayla: Good customer service; Barry was very helpful
Cole Nelson: I have visited a view times to get help with my phone, but there is always incredibly loud noise playing in the store that has discouraged me from returning. It was too loud to even really have a conversation with the employee who was helping me.
Megan: Thank you for the wonderful experience! There was a wait to receive assistance, however after waiting patiently we were thanked repeatedly and treated with such honest service. All of my questions were answered, and I was given the opportunity to order exactly what I wanted. The process was straightforward because I knew what I was looking for, and I wasn’t coerced into purchasing anything I didn’t need. I was also able to fix a concern I had with my bill with no hassle.
Katherine Krause: Went in to upgrade my phone; they ordered the wrong phone for me.. got that fixed but had to pay a restocking fee that they told me they would refund the next day.. a week later, still waiting for that to be refunded. I was told my plan wouldn’t increase in price, however I got an alert from ATT that I needed to upgrade my plan or I wouldn’t get the right credit for my trade in phone.. terrible service all the way around, they want you to call a “loyalty” number instead of addressing issues in the store.
Badd Dest: Lamar treated me with great respect… he is a great customer service representative ..he has a great disposition and knows how to treat people with kindness !! he should have a promotion and a salary increase..💵💰
LuAnne Morgan: Very rude and unprofessional
FredDonna Osborne: Xavier was awesome! He is knowledgeable about the products they have at the store, very courteous and helpful. We spent a bit of time at the store and every time someone walks in he greets them and says “someone will be right with you”. We had to wait for the phones to transfer datas and apps and Xavier asked if it was okay for him to help other people while waiting. I was glad to hear that because i wouldn’t want them to be waiting either. Great job Xavier!!!
Pat Castelli: Outstanding store and representatives. Everytime I've needed anything, it's been handled in a reasonable amount of time.
Edward Abate: Terrible service. Can't get google play apps. Told me to call google play for help but they just say they are under staffed and hang up on meI pay over 100 per month and I can't get an uber or order a meal door dash. Terrible. I don't know anyone else who has this problem but why couldn't the att store reps do more to help me than give me a worthless number and send me on my way
Great Reviewer: By far the best retail spot for phones and wearables. Wade did an awesome job helping me find the right product without trying to have me pick up stuff that I did not need. The staff was friendly and the store was clean. Thanks Wade!!!
Margot Stallard: Xavier provided us with exceptional service yesterday. He was professional, efficient, helpful beyond words and made this a far better experience than the last time we got a phone at the Plymouth and Middlebelt store (which almost made us leave AT&T). Many, many thanks to Xavier!!
KAREN JACKSON: 👍
