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Builders FirstSource John's Lumber

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1. Builders FirstSource - Clinton Township

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· 126 reviews

34151 Southbound Gratiot Ave, Clinton Twp, MI 48035, United States

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Builders FirstSource: what do users think?
Roger Silvestro Builders Inc.: Always top choice! Thanks Roger Silvestro Builders Inc!Chuck is the man!
jason hadden: Just a heads up to anyone reading reviews of John's Lumber...the place is now Builder's First Source with all the same great people and services. Please note that the hours are not correct on Google and management has repeatedly tried to have it changed.M-F 7-5, Sat-8-12, closed Sundays
Lamont Acoff: Expensive, but the best service and lumber you can find. You truly get what you pay for. These folks are great.
Perry Phillips: Fast, knowledgeable and friendly
Kimas Kreatives: The food was good. The prices were high and there was quite a long wait before we ate.
Michael Matthews: Very helpful getting me the trex products I needed to finish a job.
Roger Daniel: Brian allard I not sure how to spell his name was awesome I was in and out in no time with everything I needed and I would recommend John's lumber to any of my friends and family. Thank you for your help sir. Even answered photos and text of my situation very knowledgeable.
Dave Soulard: It's no longer John's lumber. And that is a shame.
Jerem Byers: My favorite lumberyard and only place I give my business to.Brendan is the best sales person you could ask for. He has contacted me in the evening after lumber deliveries to see how they went and if I was satisfied and has always gone out of his way for us. The guys in the yard are very friendly and helpful.Service:Delivery
Justin Podbielski: Best place great staff
Barbara Verdonk: Lewis has been a great help.He has gone out of his way to take care me.Always was a honest guy.
glenn hinzman: No problems
Chas Inman: Got the good stuff
Keith Porter: Always a great experience with them ..😊😊
Mj Moncher: Great staff.
Albert Crooks: Customer seevice is top notch. Old school lumber yard with modern amenities and great employees
Larry Clouse: Staff friendly. They had what I needed. Screen door roller. 18.00 dollars. When I got home I checked amazon it was 5.48 same one. I try to support local buisness but won't do that anymore. I tried to find part at Lowe's, home depot, menards none had it. And, they think they are hardware stores. Guy at Lowe's said try johns lumber cause they sell Anderson windows. I feel like I got burned. Well lesson learned.
Tom Tadrzynski: New ownership doubled the price of the wood i use. Found an alternative supplier. Like using mom and pop establishments.
Laurena Moutard: Always friendly
Robert Hey: Good customer service willing to help with any questions
Timothy Misch: Alsome people and they have everything you need

2. John's Lumber - Shelby Charter Township

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· 72 reviews

52575 Van Dyke Ave, Shelby Township, MI 48316, United States

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John's Lumber: what do users think?
stekir911: Rude yard employees bad attitude. Have a talk with your employees trying to give me bad lumber
Jeanine Bilderbeck: My sliding door from them leaks. It was installed six months ago. It has yet to be fixed. Beware, the attentiveness is nonexistent after payment is received in full.
Paul Livingston: WHEN YOU CALL ASK FOR NICHOLAS WRIGHT!
Jason ODay (Jay): I drove far because the website list under "Dimensional Lumber" included a 3x4 (actual 2.5 x 3.5). As soon as I walked in to ask, the staff said they don't carry 3 x 4. The website is not accurate, better call before you make the journey to John's Lumber.
Mary H: The best lumber place around! I usually have small projects but this place always helps me! I can always get the wood cut to my crazy specifications! Today I needed a piece of wood to recover for a kids 100 yr old rocking chair my godfather made. It was an angle cut & I was told they only do straight cuts, which I was fine with. But the wood cutter brought it out to me EXACTLY HOW IT WAS- on an angle! I was sooo happy I hope they see this and give that guy a pat on the back?(or a raise!) for going beyond the job!
Edward Kopp: Excellent lumber yard. I buy all my material here.
Chris Chung: Best quality of lumber, ply sheets stored correctly to prevent warping. They charge for saw cuts and rips, but I'd rather pay for a good job, than wait all day at HD or Lows. The Best staff, hand down! Thanks.
Andrew Moore: I’ve been coming in a number of times. Every time it seems the service gets worse and worse. Today when I went in I was carrying a wood sample with me. Before I finished walking through the front door one of the reps tells me ‘oh we don’t have anything like that.’ Needless to say I left and found another lumber company to help me.
Mark Felzien: I was trying to finish up my Trex deck project yesterday when I realized I needed one more floor board. I knew John's Lumber sold Trex so I called the Shelby store. "Mark" took my call and quickly checked on stock at their store. He said I had to go to their main store at 15 and Gratiot and they only had 20' lengths (I only needed 5'). But, then, he said they might have had some in the "returns" at their store in Shelby that don't show in the inventory. He had to physically check and said he would call me back in 5 minutes. He DID! And they DID have a 12' board and he had already pulled it an put it in Will-Call for me! I thanked him and hung up. I turned to my girlfriend and said, "Am I on another planet? Who gives customer service like THAT these days?"I drove to the store to get it and I took my battery circular saw to cut it in 2 pieces to fit in the car better. The sales guy said that they would do that for me, no problem.I can't imagine going ANYWHERE else for materials now. What a great place. Friendly, helpful people.
paul schnepf: Hard to find quality material, but the John's lumber on Van Dyke had it, little bit more than the price per lineal ft I was quoted but what can you do?
Fred Saitz: Very slow service.
Lisa Puma: Not even sure what to rate this. Ordered 3 storm doors and 3 entry doors. We were told 8 weeks. I emailed for an ETA update since we were told once the order was placed we'd get a more accurate ETA. If i hadn't sent an email I would have never known the doors were pushed back A MONTH !! Salesperson tried to say that's what we were told. NOT !! Called him out then the blame was passed on. NO YOU'RE THE SALES PERSON THAT TOLD US WRONG, TOOK OUR MONEY AND NEVER FOLLOWED UP TO LET US KNOW WE'D BE WAITING ANOTHER MONTH !! That pushed my contractors back now I'm pushed back with them to get the doors installed and siding done !! We planned on doing the deck, took samples etc from here but ummmmm NO !! I will go somewhere else for my deck !! Also sent an email to management about the experience/delay/lack of communication and again NOTHING !!
Robert Rockwell: Very friendly salespeople and sales manager. Answered all my questions without making me feel like I was bothering them. Highly recommend!!
Lloyd Dissmore: I wish I would've gotten the names of the 2 young men that helped me. I was greeted right away when I arrived, and asked if if I needed any help. After explaining what I needed, the first young man escorted us to the lumber area to help us find scrap sizes for my project. The second young man cut the pieces to my request. Both were very helpful, polite, and courteous. What a pleasure!!! This is my go to place!
mama m: I’m a 72 year old veteran and I Bought 25 womanized 2x6x16’ boards , nine years ago for my decking in 2012, and boy are they heavy.Decking is 2 ft. Off the ground, and starting rotting out in 8 years.The deck was waterproofed stained, every year..You must have gotten a bad batch, was their only response Period....I guess no responsibility on their behalf.Went there this year to further complain, on the remaining rotting out boards,, I was told, they would come out and look at it,,,hmm,That was in May,, this is July2021 of course a no show,,Better off buying from Home Depot, ,you may get the same bad service but ,there’s will probably last longer.
Ralph Cox: I disagree because the staff is very helpful and we found what we where looking for and more we will be doing your steps next after my kitchen is done we also found the handles that i like for my kitchen cabinets nicely done keep your going i will let my neighbors know uses have a nice day
Stephen Koval: Great staff very helpful
Barb Petty: Friendly and very helpful
Jerome Soulliere: Always helpful and willing to make dreams come true.
Jeremy Allen: I tried to get cabinet doors replaced, but received nothing more than lip service. I had a discussion with their “cabinet expert,” who was helpful in the moment. She told me she would call me back in two days. It’s been two weeks now, and not a word. I’ve left 5 messages for her and her department and not a single call back.I can’t speak for the rest of John’s Lumber operations or employees, but I can say their “cabinet expert’s” incompetence has lost them at least one customer.It’s not worth your time or the frustration.
Darrin Anderson: Ordered at 7am and was pleasantly surprised with same day delivery! Lumber was in great condition with only one board broken, all of the 2x4s were either straight or pretty damn close to straight, Brian was a polite, professional, and informative employee. Couldn't be happier

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