Best Cable Company Warren Near Me

Renee Gismondi: Made 3 installation appointments...still no service. First tech said I needed to schedule professional install. Schedule it and no show. Third appointment, tech contacted me an hour before the scheduled time while I was at work, he said okay when I explained this and that he would be there at my scheduled time...no show. Spent hours on the phone with customer service to no avail.

Patty Justice: We were told by wow that we could return their equipment in person at this location. The lobby was still closed due to covid restrictions and we had to put the equipment in the drop box.Today we received a bill from WOW for $204...for equipmentI don't think so. 🤔

Betsy McCrystal: Cancelled service due to high rates and increasing rates. Little or no customer service. Wait times ridiculous! Requested return equipment box at time of cancellation. No box for a month but did receive a BILL that was somewhat of a threat about collection agency for unpaid equipment charges! 225.00 for Telephone Modem and 169.00 for WOW!tv+box. Called customer service and after a very long wait ( not unusual) could barely understand the representative. Only 2 drop off area in the entire state of Michigan. Thank goodness I looked at the google maps because the drop center closest to me looks as if it’s closed. Hoping box comes in mail as I requested for the second time. Shady business for sure. Happy now with Spectrum

Rescue Nut: Been with you 11plus years tried changing my pay method over 3 & half hours phone, website & live chat with no success. Guess I'm going to another company UPDATE: they got my payment method switched over before I had a chance to call around other internet company's. So problem solved for now so I'll move up to 2 stars

Anthony DiCicco: Wow! is this bad. Been on hold for a lifetime!

Geno Franzoni: By far worst service I've ever received and the salesman who came to my house Vincenzo Marino is a liar flat out! Was told liea and Boone wants to help, accomodate, or even try to help fix it I immediately went back to XFINITY!!!! WOW IS SOMETHING I WOULD NOT TELL ANYONE TO GET AT ANYTIME AT ALL

Michael Atherton: I’m not a wow customer. One of their installers removed a fake locked padlock from my gate and entered my yard without permission. Used my trash cans. I don’t have wow. No poles or utilities on my property. No door knocking and never said anything to my wife as she was leaving the house. My cameras caught him. My 2 older kids were home. Why was he in my yard? I want him fired. If I was home I would have let him meet my 2 dogs.

Jodi Watkins: DEFRAUDING OF SOLDIERS SERVING IN COMBAT ZONES - Unable to resolve an issue of returning equipment for 2+ months so WOW can still charge my card.

Holly: I have been trying to cancel my account with WOW since February, when thankfully moved to a location that we could get internet with a reputable company. I was told that 5-7 days after the billing cycle (March 10th), I would receive a box in the mail at my new address to send the equipment back. I finally got an email that there would be a box sent to me mid April- but not after they charged me for their equipment. Shockingly, they sent the box to the old address. I called 2 different times trying to get a box to return the equipment each time, they said “it will be in the mail in 3-5 business days and never came. I contacted Wow again and was able to speak with a manager - after waiting on hold for 40 minutes and dealing with an awful woman that didn’t want to let me speak with a manager because “she could help me;” we scheduled a technician to come out to the new address to pick the equipment up. THEY SENT THE TECHNICIAN TO THE OLD ADDRESS OVER AN HOUR AWAY. It is now May 1st and I am at a loss on what to do. My auto pay with them was never canceled, I’ve been told that they cannot refund my money for the internet bills they took out of the account because the account was not actually closed until April- although I received emails all of February and March to “come back” & “they’re sorry to see us go.” They cannot refund my equipment until they receive my equipment and if they get it back it will be 4+ weeks. This company is truly awful. They cannot complete even the most minuscule of tasks. I was married and had my last name changed almost a year ago and that has still not been updated. DO ANYTHING YOU CAN TO AVOID SERVICE WITH WOW.

William Thomas: Good service

Brian Forinash: Returned modem immediately using the shipping label WOW provided and they sent me a $200+ bill for not returning equipment a month later.

hayder asadi: It was very good service

Randal McDowell: I'm only getting half the speed I'm paying for, and I'm paying more than what I'm supposed to for it. The prices they advertise online don't include their $1 extra charge, and can only be achieved if you have auto payment (though enrolling in autopay doesn't actually lower the price, just makes it so you don't see you're getting stuck with the higher price.

Mr. Yaffai: Trash service

Foyez ahmed: Just disgusting!

Steph: Wow! Terrible service! We cancelled service a couple weeks ago. I called to cancel my service and they said they would send me a box so I can return their old equipment that I had. They told me it would take 7-10 business days. Today I received a bill… so I called them and she said did you fill out the return form. I said what return form? Apparently, the person I spoke to weeks ago doesn’t know how to do their job and forget to start a return form. Wow! You guys are a class act!

John Bolin: I called wow about one of their HD boxes not working they tried a signal didn’t work I couldn’t bring the box in for exchange they had to send a tech out to do the exchange I was assured there’d be no charge for this got my bill charged $65 service call talk about dishonesty then wouldn’t reverse their charge service and everything about WOW is anything but WOW

Youa Xiong: Wish I could give 0 star. Poor internet! I have to pay $70 every month for nothing my kids can’t even watch their cocomelon!!!

Joe Sabo: Horrible service at every level

Alan Nelson: They charge a lot for service, you choose wow cable, you better be making some good money, because that is what you're going to spend, for just basic cable.

salar mi: If you want to waste your time come to this store . Nothing but scam

J.M. Lee: I absolutely hate this company. They takes advantage of its paying customer. Can't wait for one of the satellite companies to come online. So I and a lot of other customers can leave this awful company.

John Warner: I did a Comcast move/install on 1/19/23 for cable tv (3 boxes), internet and home phone. The Tech said he couldn't install a cable line in the family room I wanted run from the attic down the outside of the wall to the tv. He suggested going with a wireless cable box. I decided to go with 3 wireless boxes but tech didn't have those in his truck. I took the 3 new wired boxes to the Xfinity store to swap for 3 wireless boxes. Nick Alarcon, Sales Consultant, did the swap for me and answered several of my questions. He also gave me his business card with his cell phone number, in case I had more questions.

LanceCarol Calendar: After many frustrating phone calls to Xfinity/Comcast I decided to go to a store. I didn't wait long for Fred, from this location, to assist! #Blownaway by his professionalism, courtesy and EFFECTIVENESS! I had questions about every service - modems, channels, mobile phone, security, etc. Not only were the answers understandable I was able to reduce my bill by over $50 a month! I HIGHLY RECOMMEND this Xfinity location to anyone frustrated with their Internet and Streaming Services!!!

Juanita McKeever: Ronald was very helpful and patient with explaining the service for cable and internet. Showing me how the DVR portion works and assuring me I would be able to get service on both floors of my townhouse.

Dave William Boni: This store is remarkable. They are fast, reliable and amazingly helpful. Thank you Xfinity

Jessica Hoover: VERY HELPFUL

john: Had to wait a little while, wanted to shave some money off my bill. Friendly helpful fast and didn't try to talk me into buying other stuff and help me shave $200 off my bill which is a lot of money so thanks a lot guys

Tosha Johnson: This is my first time in the Xfinity store. Max is the young man that helped me with signing up for The Mobile Family Plan. Max worked quickly and is very knowledgeable of what he's doing. Max got me the best deals and understood the value of saving. If you go in, check Max out. He will take care of You! Thank you Max. I will be back.

Grace Hill: This location was fantastic. The employee who waited on me helped with our new phone purchase, changing our billing over to the new information, and answered all of my questions regarding returning equipment from a recent move. She was polite, professional, and extremely helpful. I do recommend this location.

Curtis: Was here only to return something, was very fast, staff was friendly.

Amanda Rose: No lines usually and have always been able to help me out

Theresa Petree: We were there to return a piece of equipment, very little wait and the staff was pleasant

Chris P: Worst management on duty I asked for helped several times about my services he kept bypassing me to another agent when I asked specifically to speak to him directly! Will never come to this place for services

Jamy Geill: Absolutely affordable customer service and outrageous rates

Jodi Urbas: They helped with everything and then some. friendly staff to the max

Stewart Artist Management: Brandon is amazing to work with here. Can't say enough about how helpful he is. The company should be proud to have representatives like this behind their counter.

L Fortune: Kim And one of the female managers( Black lady) I can't remember her name I think it was Lena, They were EXTREMLY nice! very patient. very polite. They are the only reason why I am staying with Xfinity. I had been having issue with Xfinity for a month now. They were able to help me and did it with a smile. Even stayed late to help. THAT IS AMAZING COSTUMER SERVICE! SO GIVE THEM A RAISE or a BONUS bc they saved Xfinity from losing a few costumers.

Diana Bracknell: Max was awesome!

traumadumps: Returned equipment here last month, still being charged for failing to return equipment. When I called customer service they have no info about me returning equipment. BS!

Amenah Alfayyadh: Comcast is great.

Frank NYC: My experience is with Comcast in general, not this store. Comcast uses subcontractors, and we have hand a problem for a few months created by a tech who took the liberty of cutting and disconnecting our home phone cabling leaving us with only one of six jacks working. So far, we are waiting 6 weeks for some one to fix the problem. Comcast does not take responsibility for its subcontractors, and left it up to us to resolve the problem. Comcast supervisors NEVER return telephone calls and provide statuses. Basically, the service is fine until there is a problem and you need to escalate an issue. Comcast has the tendency to make changes without testing them first. They made a change to their network last year that brought down over 500,000 customers and customer service claimed ignorance to any issues. Their apps are buggy, and each update breaks working features. They need to do less offshore support and get resources that know what they are doing.

allday work: Nice

Steve Mcnally: The people that work there are really nice and they take care of whatever problem you have

Tonika Williams: Everything was organized and followed safety guidelines

EternalShinyandChrome: Be careful what you ask for. They like SURPRISES.

Chris Michalec: Its listed as a service center and on the window it reads that this location is for corporate offices. So do not go here for any services, period!

Melanie Schwab: Positive:Quality

She T: Worst cable company ever. Totally rip off.

Jacob Hiser: Comcast has to be the worst company to deal with, period. Their rates constantly increase, their service is beyond terrible and customer service is more frustrating than the outages. If there were any other choice for internet, I’d go with them. Comcast should be investigated by the BBB.

William May: Very helpful and pleasent.

Dion Cromartie: Prices just keep going up...

Joshua Wilkerson: Everyone was pretty nice

Latrice Hobbs: I have the biggest package from Comcast they don’t even have investigation discovery channel we channel n lots more I am turning my boxes in today I went to att they have all channels I want ..

fudgeknuckle: This terrible monopoly has no problem with lying to you, can’t complete an install in fewer than 3 attempts, the service does not work consistently, the customer service always make you listen to a sales pitch, and they hide fees every chance you get. If you work here, rejoin humanity by burning it down.

Neal Sinacola: Knowledgeable and courteous staff

Kautondra Rule: Great place to work, great people

Kassem Almattar: 👍

Dann parker: This building the representatives will not honor any deals made with representatives for Xfinity Comcast over the phone. After placing an order on the phone coming in to pick up your equipment be prepared to pay at least 10 to $15 more money than you were told because they will tack on service fees for no reason whatsoever.

Kelly Durham: Xfinity All The Way!

reana Brown: Horrible customer service, waited 20 minutes for help and was ignored when THE STORE WAS EMPTY, manager was in house shoes and seen us waiting AND DID NOTHING, manager and employees need customer service training or something

Jimmy Z (Jimmy): I went to store to transfer my phone service but they told me i have to get them account number i call customer service but I don't know what to say they was putting loud music and the guy with big bear he saw i have little dog and said pet not allowed here?! Is this true. Any way i will try different location this place rude and bad experience. Sorry.

Ben Schnose: We've come here a couple times for various reasons. The staff are friendly and easy to work with, the only problem is trying to get their attention sometimes.

Sue Steyskal: I have had nothing but great experience s at this Xfinity store. They are friendly, quick service with a smile and up to this point, fixed whatever problems I had in a quick manner!

Sam Kurdy: Floor was dirty, never going here again!

Preston Cheap BT headphones test guy: This store gets more and more ghetto by the minute.The staff is horrible.

Joseph Goodman: Not open during hours posted

Raliegh Green: Very nice customer service

Frederick McCauley: Great

Gabriel Johnson: They were nice but the young service rep couldn't give me the full xfinity set up because they didn't have A ethernet cord I had to borrow one from a friend also she forgot to give me the 4k streaming box which is free with my service. Overall I'm happy with the wifi speed its just I didn't get everything I paid for And what was advertised lm a little disappointed

Hunnitgrand: Shacira was fantastic

Irma gricehardin: Shacira was great .Keep it up.

Chelle S: Trey was amazing helped me fast so I wouldn't have to wait in the long line

Debroyia Greenlaw: Trey customer service is one of a kindI pay my bill in-store now

Charlotte Hester: Please do NOT! Go here to pay a mobile bill! I went in on September 10th to put 200 on my phone bill. The lady ask for my phone number took my 200 then I left. Two weeks later I get a notification my phone bill is past due! So I called the number and they said this store put it towards my internet bill which I don’t owe a bill!!!! So I went back into the store they gave me the run around for a hour before I had to go back to work! We ask for the store manager he never came out to address us just sent a message to let us know he was sending a email out. They told me to call a 1800 number to no avail. So today again I go into the store I ask for a manager, the sane guy says he is the manager now… ok… so I ask for a manager name over him he refused. Instead he said we can’t refund you, because u left ! Sir I left because your manager had me waiting for a hour never seen him never came out the back to address the issue! So he refused to give me a card he refuse to give me Woodward store number he was real nasty. Nothing but kids working in here. I am literally making a police report and then taking them to court for suffering and time!!!! U have the receipt as well. It was there mistake and I treat me like trash!!!!! Over my money

Jay Jay Hum: Best service with Trey

Lacey Johnson-Mason: Can't get much better working with Trey

Nancy's Nook: Trey is amazing and great customer service

DaJuan Caleb: Trey is the best

Melody Kobeski: Awesome customer service with Trey

Michael Pugh: Worst CUSTOMER SERVICE EVER, YOU CANT GET IN THE DARN DOOR SOMEBODY HOLLER FROM THE COUNTER WANT TO HAVE YOU SHOUT YOUR. BUSINESS ACROSS, WHATS THE HURRY LET A CUSTOMER COME INTO before THEY ARE RUDE, THEN YELLED AT ME CALLED OLD MAN,. I WILL NEVER RETURN TO WARREN XFINITY, UNTRained not professional,, STAY OUT GO ELSE WHERE

Kaitlin Bedro: Brought back a mobile phone xfinity mailed me for no apparent reason. Refused to take it without charging an arbitrary $35, refused to waive the fee, refused to call customer service when I told them I get nowhere on the phone trying to get this back to them. Trying to do the company a favor by returning a piece of tech they mistakenly sent for me, get penalized for it. They acted like I was talking about receiving the device from a separate company. Obnoxious.

Mic. E: I’ve had xfinity wires down in my back yard for five days now. Xfinity offers NO WAY to contact a HUMAN customer service representative via phone. And at this point it is an emergency for me, my pets, and children

Hollyrock90: Even though they weren't able to solve my problem, the staff at this location was very friendly and helpful and pointed me to the perfect location to solve it

mostafa almahasneh: I came their to return some equipment which I don’t needThe girl suppose to return those equipmentShe did and she also disconnected my serviceI went home all of sudden no internet connectionI called the customer service they said was disconnected through our storeI said I never asked them to terminate my serviceI logged in to my accountI seen the bill went up 15 dollars extraIf I want my service backUnfortunately wasn’t my faultIt’s store employees problem since they don’t know how to return the equipmentNow no internet serviceTerrible serviceTerrible teamI shouldn’t be treated like thatI have been with Xfinity 9 yearsAll of sudden terminated my account

Allen: Nice!

Elijah Burnett: I went in the store to get my daughter's phone fixed and the workers were very professional was out of there in 20 minutes! I got more help in store then over the phone!

Ken Hall: Quick and easy

patricia mason: Worst customer service ever don't go to the store

Aroha Rodrigues: Fast and efficient service at the store. The young man at the counter was very helpful.

Eric K: This company does not know what customer service is.

Sue Degiorgio: Couldn't even figure out how to trade in a phone. Total waste of time. Went to another xfinity store and they did it no problem.

Terrie Stites: The people that work for this company now act like they are doing you a favor by only charging 169 a month for something you used to get for free!!

Gustavo Faria: Great customer care. Very empathetic and diligent. I would very much recommend Xfinity especially the store located at 35745 Warren Rd, Westland, MI 48185. Eric, great manager. 👍

Ty wi: Customer service horrible, I was in the store for 20 min and Was not greeted 2 employees was have a nice lengthy conversation and ignored me Then they both walked to the back and another employee came out started cleaning and still was not greeted,PLEASE DON'T GO TO THIS STORE

jalen kaigler: I just want to come in, pick up what i already bought and leave!! Why try to sell me more stuff. It's ridiculous.

Mousa Kabbani: I have never been so inconvenienced by a company in my life! Considering that many people work from home an internet connection is of extreme importance. I went to return a flex box that I wasn’t using at this branch and the worker there assumed I wanted my entire service turned off!! Then after spending hours on the phone it was back on but kept dropping every 2 days. I am switching to a different provider and never looking back. Goodbye and good riddance Xfinity!

Christina Elliott: Best customer service ever! Diamond worked with me and got me what I needed right away. She was the kindest employee I've met there. The manager was amazing too, but I can't remember his name. I highly recommend Xfinity and I won't go to any other locations. Thank you Diamond!!

jackie reaume: Simply wanted to turn off cable, turn in boxes but keep internet. After a long wait for customer service (no one else but me in line) and waiting forever for him to tap away on his computer, nothing accomplished. I still have to call xfinity to turn off. Absolutely stupid. Spectrum was able to do this in minutes at a store in a little town up north. Not a big metro store.

William Westerveld II: I am not happy with the service I was given. My son and I went to the store the first day and we were told that the safe was locked and I would have to come back on Sunday after 12 o'clock. We did just that. When we arrived, we were told that they were out of all phones except Apple Phones. The man knew 100% that we were there the day before for a Samsung phone. The manager told me they had been out of those phones for more than a week. A waste of time!!

Ermin Fetic: Great people treat you like family the best car mechanic that they got

Ari Gordon: Claude is just simply a lifesaver for our company, 1 phone call with him has saved us months of work and planning for our property.

Avenue L Catering: Great work and great price. They recommend a great place to me for work they couldn't do.

Juiicy: they do good work but definitely need to hire more help. Since the owner has yet to find other certified licensed mechanics, It takes a very long time for his 1 mechanic to complete a job considering his work load.

Maurita Grimes: Love this place.

Marilyn Ball: They are very honest

Lady L C: I use to like the service. The owner is honest and does not cheat the customers. However, i took my truck in to get a new starter and they had my vehicle for three days before telling me they couldn't fix it. So i had to get it towed to a different shop...a waste if my time.

vickie johnson: Love the service...they make their customer a priority...their honest...and very informative...would recommend them to everyone...Tony is your go to guy!! Awesome guy!!

Cheniqua Holifield: I Went into the metro 25 auto repair shop because I didn't know exactly what was wrong with my car & Tony was so nice to me ! They inspected my car and came to the conclusion my tires needed to be balanced ! I didn't have to wait long and he help me entertain the Twins lOl ! Nice Friendly Staff ! Tony is Awesome & i will definitley continue going to metro 25 Shop !

L McConnell: Perfect

Shi Cain: I appreciate the help received there. didn't get the work done that I asked for because he told me that it wasn't needed after the mechanic looked at the car. I did learn some things new that would help out a lot in the future if anything does happen. As of the noise coming from my suv, he told me to just 'turn the music up louder' and forget about it because the solution will be to get a new rotor kit for the back tires.

D. Blackmon: Owner very honest and informative. Very satisfied customer.

Cathy Kennedy: Everytime I have done business with Metro25 it has been a great experience I will continue to do business with them