Best Fireplace Manufacturer Warren Near Me

Steve Glauberman: They do good work but they are ridiculously overpriced. They charge a flat rate to fix my gas fireplace (~$365) which had a pilot light problem plus a zone charge (~$65) since I’m in Ann Arbor. While they did tell me this up front, and I agreed, I felt totally taken advantage of when the service person fixed my problem in 5 minutes by tightening a screw all for the low price of $430. I’m going to have to find someone else moving forward.

Ron Ross: American Fireplace and BBQ has been servicing our home for 25 years providing BBQ's and fireplace service. Steve and company offer value and service. I am happy to be one of their long term customers.

Aviv Vered: Great show room. Over price

MagMax Creates: Great displays, largest showroom, helpful people. Must see.

Dory Goldberger: Nice staff, helpfull.Large selection.

Edwin (Ed D): Helpful staff...pricing was a bit high in my opinion.

Axel and Carrie Brodermann: We actually had 3 different quotes for fireplaces and went with American because the gas line installer was incredibly experienced and professional. Unfortunately since we've had the fireplace put in we've had multiple problems. After the allotted 'burn off' time for the logs to omit a smell we were still having major problems (about 2 weeks after running the fireplace 8 hours a day). We got carbon monoxide detectors because I was worried about the constant smell and almost immediately after installing them they went off! The company sent out someone to clean them off and after it was much better (no carbon monoxide detectors going off). Now we are having problems with our remote and although we are on a manual setting the fireplace is going on after I manually set it to off and vice versa! Maybe we have had an incredibly unlucky experience, but its terrifying having carbon monoxide detectors going off and the fireplace switching on after manually shutting it off. Needless to say I don't feel exactly 'safe' with what has been offered by the company.

Lorrayne DeFer: If more of our businesses in this country ran like this place does, we'd be better off.I had a gas fireplace installed many years ago by this company and I still rave abouttheir customer service, know how and follow-up.I am thinking about putting a small fireplace in my sunroom so I can use the room in the winter…American Fireplace will be the place I call!!!!!

Matthew Winnie: GREAT CUSTOMER SERVICE….. The techs were on time, courteous, and respectful of my home. They answered all my questions, and finished the fireplace intsallation the same day. Thank you Steve …. It’s nice to see that your company cares about its customers!

Pauline Bianchi: We had the Fireplace Shoppe to our home yesterday to look at our gas fireplace . I am so impressed with this store and it’s employees! They fixed our problem, cleaned our system AND almost charged us nothing! Believe me… if you need help with your fireplace , CALL THEM ! Thank you Firwplace Shoppe for being amazing !!

Olivia P.: So rude. Words can’t describe how it feels to spend $400 then call and ask ONE question and get hung up on. Extremely rude. Save your money for a business who deserves it!

Michelle Sarkody: Jim was very informative and took the amount of time that I needed to answer all my questions!!

Sharon Williamson: I called in December 2020 service call with fireplace (pilot light not working)I was charged $125 for a 15 min service call to tell me I needed new valve and insert. I called someone else for second opinion -pilot light needed cleaning, works fine now $40 for this service call. I made them aware of this and requested a refund! Haven't heard anything - it is now mid February 2021. Highly DO NOT recommend this place!!!!

Evan B: Ordered a new 18” fireplace insert for my home (early Nov.) and the unit came in 2 weeks, which was great. Go to install and it does not fit, it appears they ordered a 22” unit and it DOES NOT FIT!! When I told them it doesn’t fit they ordered the 18” (like they should have the 1st time). After 3 weeks of no response, they finally called the factory and told me the 18” is now going to take 2 months to come in. So now I will have gone a total of 3 months without a fireplace and the new one should be in mid January...Very frustrated in the timeliness and urgency taken. Most times no one answers the phone and it does not seem like they provide much urgency on issues...

Therisa Lane: Very Rude AND EXTREMELY EXPENSIVE THEY CHARGE 50 DOLLARS JUST TO LOOK AT SOMETHING AND DOESN'T GO TOWARDS IF IT NEEDS TO BE FIXED BUT THEY DON'T TELL YOU THAT WHEN YOU CALL IT SHOULD BE CHECK IT OUT AND IF IT NEEDS TO BE FIXED THEN PAY FOR IT NOT BEFORE IT'S FIXED!

D. Mead: Great service.

Tom Hoffman: Great selection! Very good service!

Mike: Have everything u need

amit ranjan: extremely knowledgeable owner, very humble.

Jennifer Littleton: Great experience. The techs were great and so helpful. First time experience and we will be back. Thanks for getting our fireplace up and running!

S S: Expensive options, wanted to upgrade us to a fireplace insert without asking our intentions for stay at the home.

Betty Ray: Very interesting and has a large number of fireplace choices

Shannon Grover: Super nice people, friendly and knowledgeable. Great place to shop for a fire place! Shannon and Dean from Trenton.

Sheri Gardner: Friendly and helpful

Carrie Fletcher: Great service and helpful staff. Was able to get my problem solved very quickly.

Amy Bielat: Nice to look at them and see

Roger Chapman: Owner was nice when I was spending money. But the next day when I came back because what I bought didn't work the owner was rude about the refund. Told me to make it work and don't come back. Workers were nice, owner was a jerk.

Deborah Morris: Very knowledgeable staff! Great service!

Pamela Hattie-Morris: Excellent staff. Very friendly and knowledgeable. Family owned. I highly recommend.