Best Grill Store Warren Near Me

Lisa K: Bourlier’s is the place to go! John was very helpful in assisting me with replacement grates for my old grill. Staff are very knowledgeable and friendly, and anything you could ever want for all your grilling needs is here!

peter merckx: I recieved a smoker GMG as a gift. I assembled the grill and had some issues. Bourliers came to my home and fixed my issue. The service was great and now up and running. I would reccomend buying from Bourliers. Very satisfied customer.

Jerry Jarrell: Called for directions and was told I need to make appointments very rude on the phone why bother going here, sad part I’ve bought 2 fireplaces and needed a third but after they hung up

J M: Service for gas log fireplace and installed new door kit. Initial service call went fine. Was having cold draft problems from doors when weather turned cold so I called in for service options. I was told the doors come with insulation, I looked but didn’t see any. Waited approximately three weeks for service to come out again. Same technician came out, didn’t even bother to say hello when he came in, not sure what that was all about. Had the insulation with him took five minutes to install it he told me I knew there was no insulation in the kit because I watched him put the doors together which was not true because he did that outside. I didn’t understand the attitude, and didn’t want to hear any more of it. Happy to get insulation resolved but it was a very uncomfortable service call. I won’t contact this company again because of it.Update: received call from company (Matt) . The service tech is a self employed contractor . Bouliers apologized for experience and wanted feedback from customers perspective. I definitely appreciate Matt’s phone call. At this point, service tech is 2 star, Bouliers is 4 star.

K Nichols: Went up for a replacement part for a grill that I purchased from them. I was told it's a new grill and we really don't need that part so we haven't purchased it?? No questions as to why it broke so soon, etc...Super annoying! I've purchased five grills from this location.Follow up: Their customer service team called me and tracked down a part. Super nice of her to do that!

Evie Treehouse: To the older gentleman who blew me off and gave me a card of someone who could service my bbq....I fixed it myself and ordered my parts from Weber. A woman can’t possibly fix anything right?!

Nick Rice: Nice store. We bought a real nice grill and installation was very professional. We'll be going back.

Richard Campbell: I had been looking for a part for my Kozy gas insert. I had looked online for several days and I made contact with Eric on there website. I'm very pleased with what he knows about the inventory in stock and he was able to help me with my problem and with other questions that I had. I would recommend this company.

Joyce: James did a great job repairing a grill that should have never needed repairing in the first place. We bought a $950 grill (not including a $250 installation charge.) The grill was broken within 18 months due to a "very common spider problem." Bourlier's took no responsibility and charged us another $150 for a repair.

Joseph Awad: This business has everything you need to put together an excellent outdoor kitchen. I think their pricing could be a bit more competitive, but if you're the type that selects exceptional service over lowest prices, this is the place. Ask for Kathy! She is far and away the most professional, knowledgeable, and kindest employee I've had the pleasure of dealing with. She can handle any request and is quick to follow up to ensure you have everything you need for your project. Ask for her specifically if you want to streamline your process and work with a true professional!

K W: Called up for a quick consult on my own gas fireplace, the person who answered the phone was willing to talk me through my questions and offered a lot of knowledge! I haven’t shopped here, but after this great experience on the phone I will certainly go here first if any need arises!

Colin H: They wanted 54.99 for an empty propane tank, my local Speedway gas station will sell me a full one for around that price.

Scott Faerber: Super fast processing and shipping of my order! Everyone else is out of stock, so I was so stoked to see the had the Kamado thermometer. Very happy with the entire experience! Thank you!!!

Tim Ross: Great for sales but I had an issue with a Traeger bought from them and under warranty. They were absolutely no help. I said it has a defect and I am ready to return. Their response was “we don’t accept used grills” don't expect them to be an advocate if anything goes sideways. It was Brian I spoke to which is supposed to be their guy for resolving issues....very disappointed !.... update. Even though they said I need to resolve the issue Brian called Traeger and left me a message that he now knew Traeger was sending a new controller to me after a called them. I was surprised and welcomed his assistance. Changed them to a 5 star rating. He also offered that their tech could help install it.

Max Trouble: I have called twice to order replacement parts only to find out the order was never placed. Poor customer service. I have no hopes on my third order request, not a recommended vendor for Napoleon Grills.

Jason Thompson: I called from out of state and asked the salesman for a specific item. It was the end of the day so I got told he would call me in the morning to take a Deposit and hold it for me. I informed him I was coming from out of state but would be there as id already gotten in the car. 12 hours later I show up and I’m told the grill was sold and he assumed I wasn’t coming. He had my number and never called to verify or anything and tnen puts the blame on me. He knew he messed up and refused to own it. I feel like a moron for driving that far but I’d hoped if someone says they will hold it thst they will hold it. I was more than willing to leave a deposit or pay for the whole thing over the phone but was told it would happen the next day. So angry

Kristopher Helms: Awful customer service. I purchased a Green Mountain Grill from them on 5/12. I live roughly an hour away from them because their hours match my own work hours, I had to leave work an hour and a half early just to make it on time. I also had to borrow a truck because I received a better "deal" on the floor model. I drive down, load the grill and the first thing that was alarming to me was the fact that the manual was missing and their solution was for me to download the manual and print it off at home. Now for just purchasing a $600 grill, I wasn't leaving without the manual. So after some encouragement they went and took a manual out of another grill. Load up the grill, drive home, giddy as a kid on Christmas I put the grill together and go through the start up process. After 5 minutes or so of it not heating up I go through the troubleshooting process only to realize... the igniter isn't in the grill. Now I'm sure you can imagine my disappointment, after researching for nearly 2 weeks and landing on the GMG Daniel Boone, and now having it home missing parts I was bummed. But hey, things happen right? So at 10am the next day 5/14, I call my salesperson and he was very polite but unfortunately the only solution he could come up with was for me to drive down and swap out the grill or grab an igniter and install it myself. I could wait a week until service technician could make it out but that's completely unacceptable. If this were a customer of mine I would personally get in my car and drive the part to the customers house, but we obviously care differently about our clientele. My salesman told me he would talk to the owner to see if he could do anything and call me back, and by 530 that day after I hadn't heard from him I called him back and he had nothing new. I called again today at 10 am and spoke with a manager, who also told me this was the first he'd heard of this and that he'd look into what he could do and call me back. 5pm today still haven't heard from him so I called and he couldn't offer me anything other than to swap out one he was holding for a "buddy" of his. So their best response is for me to borrow a truck from someone, leave work early, just to take care of a problem that I did not cause myself. I'm currently working out borrowing the truck and driving down just to return it and get my money back because I cannot support a business who cares so little for its customer. 0/10 I STRONGLY suggest you buy any products you may be considering from them elsewhere.

Ralph Malear: Web site is painfully SLOW!

Aaron Bennett: I bought a Lynx Grill here after they spent a very long time educateding us about the different grills and options until we really knew what we wanted and then when there was the slightest issue with the grill they came out the same day I told them they have AMAZING customer service and stand behind their products. I will not go anywhere else for a grill or fireplace because of how helpful they have been!

Gail Uchalik: I am beyond pleased. The barbecue we replaced was on a post. The installer did a beautiful job of digging through old concrete, repositioning and replacing the flagstone to fit. The barbecue itself is well constructed and sturdy. There was nothing of this caliber at Home Depot or Lowes.

Najah Mubashira: Everyone that works here is so nice and neighborly and friendly. I love coming here :)

Maria-Venus Amaba: The store is small but packed with good items. I love going to Ace when I am only looking for certain staff because the staff are helpful and there is hardly ever any long line at cashout.

Patricia Carlini: Everyone was very helpful in what i was looking for thank you too all that helped me.

Jon Hall: Good selection of stuff

dave gemmell: Our power was out went in to get a few cans of camping propane tanks great place for quick trips

Irvin Atterberry: Great for hardware

Andy Mcmillin: Awspme helpful good prices

noglenogle: The selection here is huge. Staff is helpful, knowledgeable and kind.If you don't find what you're looking for ask if they can order it.This store has changed hands a few times over the years but one thing that has been consistent is the dedication to excellent customer service. I always feel good shopping here!

Cher Mitchell: Great hardware store.

James Saner: Very calming

Bob CAMPBELL: They have it..

Saffan: Customer service is very good, they help find thing’s inside the store. Price is very good.

Zachary Mccauley: It's 8:10 am and nobody's home. Let's go! Day light is burning!. Good thing I got up early to sit and wait for my job materials.

Shirley T: Everyone that works here is knowledgeable and kindAce is the place!

Tim Woodward: Better than big box stores, better service as well

kimberly lehman: Clean and friendly employees

Chris Lichowicz: Good, clean store, very helpful staff. Almost everything you need? Like no work clothes. Someone asked once. It's a hardware store, not a contractors warehouse.

marty maness: Good customer service. In and out fast.

Cody lights: Alex is a great help! The store is very clean also.

Adam Foolery: They always have what I need and I never have to look for somebody to help me.