Best Jaguar Dealer Warren Near Me

Jeramie Childers: In a day and age where people seem to shy away from buy cars for dealerships, me included, I was happily surprised by the outstanding experience I had dealing with the sales team at Jaguar of Troy. Never once did I feel pressured into a purchase, in fact just the opposite. The sales team was patient and spent their time with me answering any questions and engaging in pleasant conversation as we navigated through the financing and purchase process. Big props to my sales consultant James Wawrzyniak and finance manager Cassandra Chapman on their outstanding customer service. Jaguar of Troy should be proud of their team! They will definitely get my repeat business.

Jameela Thomas: Excellent Experience from start to finish!

Salwa Haji: First of all I'd like to start with saying that I love my car. However, this dealership if probably the worst one to deal with post the purchase. It's bells and whistles till you make the purchase, then it's downhill from there. I dread the simplest visit such as for an oil change.Very disorganized and non caring service department. Not happy with this dealership at all. And they clearly aren't happy to have me as a customer or anyone else. A good shake down needed ASAP or customers will being going elsewhere!

Satish Mehta: I serviced my car recently and had good service from Jazmine.

Joe Gallo: Mechanical repairs are thorough and the team does great (on the repairs). Service communication has been horrendous, no updates, being on hold for what feels like HOURS at a time. My service associate (Melissa) never even responds to the text messages that literally say TEXT ME IF YOU NEED ANYTHING. It is impossible to get service updates, the list goes on. I understand parts sometimes take a week or two to get... Just tell me that, relay that information, keep me in the loop! I would take this elsewhere, but because of warranty it has to be the Troy location.

Summer Alkhafaji: Sammi is absolutely THE BEST salesman ever!!! He went above and beyond to give me the best deals and service, he ensured I'm highly satisfied. Thanks Sammi! 😊

Joshua Kane: Bought an Fpace on 12-23-22. After a few days with the car, realized it needed some warranty work. Took it back to the dealer on 1-19-23. Not a great customer service experience in service. Not kind or accommodating. After voicing my concerns to the service manager, they were a little more flexible in diagnosing and fixing my vehicle. Now here we sit a month later still "waiting on parts" or "waiting on the manager to be in" because no one else knows how to fix a car apparently or schedule an appointment. The entire dealership must shut down because the rest of their staff other than the manager must be incapable of servicing a vehicle. At this moment there is still no resolve and I continue getting pushed. Do yourself a favor, don't buy a unreliable jaguar, and if you do because you believe the warranty will have you covered when repairs are needed, think again, because you'll be blown off for ages.

Sasha Oza: I wish I could give 0 stars!!!! DO NOT BUY FROM THIS DEALERSHIP!!!! I have never seen worse customer service anywhere!!!! I have had nothing but issues with my E-Pace. Since it was under warranty the service had it for an entire month! Then out of no where my car spontaneously burst into flames while off and parked in my driveway! The insurance investigator deemed it the dealerships fault (they are planning on suing this dealership for their negligence!). YOU COULD HAVE KILL ME AND MY FAMILY!!!!

Jawwad Rashid: Horrible service no one ever answers phone calls and scheduled maintenance appointments were missed two times in a row with out a courtesy call or reschedule date

Ms. Smith: Where do I start, Melissa is horrible with her customer service skills and very unprofessional! She never answered my call or kept me updated about my vehicle! I literally had to track her down every step of the way! Had my car towed there at 10:30am then started calling at about 1:00 pm you can never get through so I started to get worried, I literally had to have the operator track someone down to confirm my vehicle was there, because Melissa never did! Melissa told me my car would be ready on Thursday , she never called me or kept me posted! I called the service department manager left a message and after two days when he called me back I was very disgusted with Melissa unprofessional behavior not keeping me updated having to call the dealership 55 times just to get an answer finally the manager gave me a loaner yes he did the evening before my car was ready the next day!I spent almost $3,000 at this dealership to be treated like trash, I PRAY MY CAR DOESN'T BREAKDOWN FROM THE SERVICE DEPARTMENTS HORRIBLE UNPROFESSIONAL BEHAVIOR ! Melissa needs to be fired or trained she is horrible for the business. Not to mention the day I picked up the loaner vehicle she was at her desk all Getty eyed with a technician , Oh I see why the phones never get answered and you never return messages you are busy with your coworkers and not tending to the customer needs ! I left a message in Melissa’s voicemail indicating keep all my old parts I want to see them, yeah no that never happened and when I asked deer in headlights! I just wanted to get as far away from there as possible ! Lastly, how did you do an overall check of my vehicle when my headlight was out and I had a nail in my tire! All I know , it was not that way when my vehicle was towed there ! Avoid them at any cost ! In fact Jaguar of Lakeside are really customer friendly and appreciates the business, according to my fiancée he stated that’s where I’ll be going next time! It’s such a shame when we live so much closer to Troy! SMH ridiculous just ridiculous !

pratap reddy Machavaram Siva: This is the worst place for this brand. I had quite bad experiences with this service center and the only reason I go to this place is because it's the closest one around my place

Natavia Garner: I went in for routine service and Don was my service guy and he was GREAT!!! Don was very professional and made sure that all my needs were met during my visit. My service was done ahead of a schedule so I was definitely a happy camper!!

Dale Campion: Do not take your car to be repaired here. My 97 XJ6 had a mystery fault it would drive fine for a few miles then die, and not restart. First was a 4 hour diagnostic at $1000 which showed nothing. I then suggested replacing the coil packs after they didn't get back to me after 3 weeks, which was duly done for another $300 and to no avail. It then took another 3 weeks of calls to get a response after which I picked up the car and figured it out myself. British Jaguar would be ashamed to have any connection with this dealership.

Kevin Lackey: These salespeople at this dealership rock! Best in the business!

Humble High Priestess - Spiritual Alchemist: I'm fed up with my Jaguar F Pace, however, the Troy Jaguar location has new management and they are rocking out when it comes to customer service. The service center guys (namely Brian) has the best customer service etiquette I've ever had at a dealership.

Rohit Gandhi: Useless place useless cars.I have Jaguar ipace 2022. It's a piece of garbage. I named it death trap. In 6 months I escaped death 4 times. Jaguar is not concerned about it. Service is zero level. If we have cars and dealer like jaguar. Trust me jaguar will not be in business in near future. Beware this car stops abruptly in the middle of nowhere 🤔. Jaguar says they're is no problem. Seriously.

Linda Petty: Excellent Service

Feras Aloka: Don was and has always been great.

Lisa Litton: Run away from this dealership and their service department as fast as you can unless you want to spend thousands of dollars to keep fixing the same problem over, and over, and over, again. They will not stand behind their work and I seriously question whether they are forthcoming in relaying what the real issues are with the vehicle.

Scott Ashworth: A very poor experience that seriously lets down the amazing vehicle range that is Jaguar.Poor levels of communication between departmental teams lead to additional, unnecessary works performed at my expense. The extra works were palatable but it took five calls to the dealership and almost a week to get a return call.After spending a significant amount of money, sadly three of the 5 issues still remain.I am overwhelmingly disappointed about the blatant lack of customer appreciation. I have owned Jaguar vehicles since 1989 and always felt good about my choice and the level of engineering support. I have been left with a feeling of mistrust.I have since been contacted by the service manager who has booked my car in for corrective works. He has called numerous times to follow up and I will of-course adjust my review once we close this issue. I’m hoping this was just an isolated issue.

Rodney Williams: A blast with Ted and Robbie, they make paperwork a joy... we love our new Range Rover Sport!

Josh Sobeck: Friendly and professional people here - very quick to get service scheduled and went out of the way to clean up a bad experience at another dealership (Troy) - very highly recommend Jaguar Novi.

Hassan Moughnieh: Very helpful

Matthew Cummings: Robbie and Ted were amazing to work with! Great experience and would highly recommend!

Randy Gungab: Great experience and outstanding service

Wilma Newman: Ted did an awesome job and took really good care of me! He was very detailed, friendly very knowledgeable. The process was easy and smooth. I recommend Ted and the Jaguar Land Rover in Novi when you want a Jaq or Rover!

jay rasheed: Excellent service from Robbie and TED.

Bruce Kello: What a great experience @ Jaguar Land Rover Novi! Gotta give a shout out to one of the greatest salespersons Ive had the honor to work with is my guy Ted. He made it quick and easy. Can’t forget about my guy Robbie Ghanem in the financing department. He made 1 phone call and had me approved in minutes with no money down. They’ve got my approval. 👍🏼

Amer Saba: Amazing experience with this dealership. Highly professional individuals (Tony the sales manager, David the sales person, and Robbie the finance manager). They made my car purchase experience very smooth andenjoyable. I very highly recommend them.

Rich Vance: Great experience with Ted. He was in the parking lot on his way out and took the time to show me a vehicle that I purchased the next day. Smooth transaction with zero issues!

R S: Jake the service advisor at Jaguar, provided me with exceptional service. He made sure that my Jaguar iPace was properly cared for while it was being serviced. Great team at this location.

Frances: I was very happy to have Lenora for my sales person. Lenora was very detail in perfection finding the correct Range Rover 👌 for me. The staff was outstanding from the moment I entered the dealership to driving away with my fantastic new vehicle. 😀Jaguar and Range Rover of Novi is the way to go.

Jill Seitzinger: Salespeople were niceAfter I purchased a used car their automated system will not quit sending me text messages. When I click on unsubscribe it blinks out. Frustrating

Dolphy Vy: I absolutely loved the new location. This is my 3rd time getting a Jag. Our salesperson Aric has been phenomenal every time. Thank you Aric and the amazing team for all the hard work and exceptional detailing for us to have such a great experience!!

Heather Cox: Lenore was an amazing salesperson! It took me a few months to figure out what I wanted so I came in to the dealership a few times and each time she had a big smile on her face and made me feel very welcome. I can’t say enough great things about her and everyone who helped me in the sales process from the gentleman who helped me program my car to the ladies up front that were always making sure I had something to drink. Highly recommend this dealer.

Michelle H: I had such a great experience here at Jaguar Land Rover Novi. The dealership looks beautiful with great amenities while you wait and a gorgeous showroom. The staff is very friendly and welcoming. The sales manager, Tony, greeted us right away and offered some coffee and snacks. He introduced us to a wonderful salesperson Lenore, who was extremely professional and helpful with ordering our Range Rover. I appreciate the staff and their willingness to go the extra mile. It is clear that they care about their clients. Would recommend them to all our family and friends.

rania obeid: Tony Malouf and David did a great job helping us get our new autobiography new body style Range Rover. If you want good service come check them out at Jaguar Land Rover In Novi MI.

Zeinab Berro: I’m never disappointed when it comes to Jaguar and Range Rover in Novi. From the first time we stepped foot In this establishment we’ve had nothing but great encounters. I felt with Robbie for 5 years and it was a pleasure working and meeting with Abu Ali David this year. It was a fast transition and he made things easy for us. Thank you again to all the great work.

Samina Haq: Thank you Jaguar-Novi for a wonderful experience while servicing my F Pace. I was assisted by Adam Bouchard and he was really insightful. Also the new look of the dealership is pristine. Well done.

Shannon Janae: I had the best experience with Lenore. Her customer service was excellent and she made me feel so welcome. If you’re in the market to buy a car, go check her out.

Habib Alayche: Excellent experience with Jaguar Windsor.From the initial contact with Andrea Jiga, through the professional purchasing experience, and the delivery side as well.The entire team was excellent.It was difficult to coordinate a long-distance deal since I live in Hamilton,but the attention to detail and communication was superb; she made the whole experience easy and answered all my questions.Andrea went above and beyond; before, during, and after the sale explaining and guiding me through each and every step;she even mentioned some features that were not included in the online listing and helped me out-setup everything on my new car.I thoroughly enjoyed the whole process and appreciated the personal touch of everyone at this dealership (Especially Andrea).I would suggest Andrea for future purchases.

Prisca Omerole: Best place to visit and everyone there is always willing to help and attend to you. Thanks a lot to the team!

Ali Bazzi: Such a friendly and professional staff that I recommend everyone to deal with. They will ensure you find the perfect vehicle that meets your wants and needs. Great work team keep it up. Special thanks to Mustapha and Moe for their dedication to meeting customer satisfaction.

Sam Zade: Very please with the service . Very quick and very efficient. Mustapha and team took care of everyone of my asks and found my car for me .

Terry Condon: Service department was nothing short of spectacular. They were quick, efficient and true to their word. They truly over delivered on customer service.

M Pantuso: Friendly and helpful staff , awesome vehicles!The service has always been professional.

Benjamin Agostinis: Great place to shop for Jaguars and Land Rovers, courteous and friendly staff.

urstupid670: Great staff, super friendly and helpful !

Raj Hue: JAGUAR/LAND-ROVER WINDSOR is the place to go if you're vigilant about your investments. They'll go above and beyond for YOU, irregardless of the make or model of your vehicle. All employees are fluent with their brand and can answer any and all questions you may have. Whether you require sales, service, parts, or just have a question, JAGUAR/LAND-ROVER Windsor has you covered!

Sara Toukan: My experience at jaguar Windsor was amazing due to Yasmine Iskandar- her professionalism and work ethics is out standing. Thank you Yasmine for answering all my questions- I will definitely recommend her to friends and family

John P: Doyle Braznell guided me through the sale of my Jaguar with integrity and skill. My next purchase will certainly involve him and this dealership.

RayAlison Hebert: Thanks Jaguar Windsor for giving us a positive experience and friendly customer service while purchasing our first luxury SUV! We are proud owners of our 2021 Jaguar F-Pace P400 and are now part of the Jaguar Family! Our Sales Executive Mohamad was very helpful and a pleasure to work with! He even introduced us to the General Sales Manager Mustapha who took the time to explain all our options. When it came to our purchase Jordan in finance was quick and courteous. The whole Jaguar Team at Windsor made our experience seemless! We will definitely recommend Jaguar Windsor! Thanks Again, Ray&Alison H.

Patrick Hughes: Great

Elie Haddad: Mustapha was amazing and all the staff members thank you for everything

Haifa Al-Mathehi: came in looking for a car, Moe Bazzi gave me the best sales experience. great service and knowleged about the cars, works very hard to to make sure he met my expectations. 10/10 recommend.

Clarence Paller: Had the best car shopping experience with Mo and Mustafa. Amazing guys, super knowledgeable about the cars and they help you choose one exactly for your needs and budget. The service was exceptional. I highly recommend Mo and Mustafa and the whole Jaguar Windsor team. You guys rock!

Pete Jarvie: Mustafa and his team were very good, I am loving my new I pace and looking at the possibilities of going back to Windsor Jag and purchasing one for the wife

Michael Cusinato: Andrea is a very courteous and knowledgeable associate. She was very accommodating and worked hard to ensure that I was able to find the exact vehicle I requested. Thanks Andrea!

Dusty Anderson: Incredible service. Sales team were nothing but class from beginning to end. Definitely recommending this group of professionals. Thank you, Mustapha Abdulhamid, Jordan, and Doyle Braznell.

Gul Holdings Group Ltd: I really like their Professional "Can do" attitude. They impressed me alot when they offered me a Service with better Value for my Import British Jag, better than the UK dealer network themselves. I'm actually impressed, as I am British myself, from England who has lost count of how many Jags I have owned.I'm actually considering buying a new Jag from here simply because I like the way the Staff helped me and their enthusiasm to help me with my current Jag.