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1. Suburban Mazda of Troy - Troy
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· 387 reviews
1794 Maplelawn Rd, Troy, MI 48084
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MaryAnne Rizza: Very, very difficult to get a hold of anyone!
Mike Nickele: I don’t like buying cars! I hate pressure sales. That wasn’t the case at Suburban Mazda of Troy. Jennifer, Doug and Jesse were the perfect example of the three “Ps” : Personable, Polite and Professional.
Aaron Ehle: Nothing but professional. Nice lobby.
Mark Kotowski: Bought a brand new CX-30 mid- February and recently noticed in a rather obscure spot that there was a streak of paint missing. There is a 4 inch scratch down to bare metal under the back edge of the hood near the driver side wiper. Looks like a tool dragged across it maybe. I called the dealership to ask what my options were for a repair and was told that because it was past 7 days, they would do nothing for me and the normal wear and tear cause by the road isn't their responsibility. There are less than 1000 miles of light city driving on the vehicle.
Tammy Carpenter: Suburban Mazda of Troy was fantastic to work with. My sales rep Jennifer was phenomenal! I cannot express how thankful I am that this process was not an awful experience. I was blown away by their customer service and willingness to help. Jennifer was fantastic to work with, as well as her counterparts. Financing through Mazda was a breeze and super easy. Everything went flawlessThank you everyone at suburban Mazda of Troy, we will be back.
bryan pritchett: Excellent customer service. Everything went smooth and easy.
Adrianna Esho: Jennifer was so helpful and kind, I highly recommend working with her. Doug the sales manager was great and very professional. Even Jesse the financial guy was awesome. Amazing staff here and I love my new CX-5 already.
Jackson Stevens: Best service ever! Our new vehicle had a rip in a seat and was told it would be fixed after we bought it. Our previous dealer had the seat 'fixed' by slapping new leather on it which looked as wrinkled as unfolded clothing - which they said it was the best they could do. Upset, we took our car to Suburban Mazda of Troy who said they would fix it - free of charge!! Unbelievable service and very nice people. As a proud Mazda family, we will now be going to Mazda Troy for all of our service needs here on.
Lisa Morehouse: Not a good experience and by the end it left me with alot of distrust of Sunurban Mazda of Troy. Since this is going to be my daughter's car and she will be making all payments on it we asked if there were any rebates or anything to bring the coat down a little for her. Our salesman MO said there was not but he would see what he could do. Mo came back with saying he can include 4 years of maintenance so all oil changes would be covered. Great! At least it was something and we were happy with that.Get to the finance guy. He shows me the itemized paper and I see maintenance listed for $1750. I ask him what is that for and he says it's the maintenance for oil changes for 4 years. We explain that's free and he left the office to go check. Well he comes back and says no its not included it's $1750. I tell him to take it off we didn't want that. He takes it off and kind of had and attitude and I apologized for it (which i shouldnt have done but it was so awkward at this point), his response was "it's fine it just makes more work for me now". Wow! Isn't this your job? So I tell him "well I really don't appreciate trying to have something pulled over my eyes and being lied to". If you decide to purchase from here beware and read everything because they almost got us to pay an extra $1750 when they said it was included. Very disappointed!
Jose Antonio Rodríguez: Jennifer helped me with everything and was very courteous and kind throughout the entire process. I had a great experience in Mazda.
Debra Timpf: My experience was awesome! Everyone is nice and they do a great job on your vehicle.
David Dobbins: I've been a customer with Suburban Mazda since 2017, and they're great. This time around, I worked with Jennifer Johnson, and she was very diligent and accommodating. She made the leasing process that much smoother.
Jacob Wartell: The worst service experience I have ever received. I took my car in because of a burning oil smell. They told me what the problem was which was a cracked cylinder head, so they ordered a new part. After 3 weeks of waiting, they told me it was ready to be picked up. Within 10 minutes of picking it up I noticed the smell was still there. I brought it back the very next day and it still has yet to be looked at. It’s now been over 2 months and I am still waiting.I have left multiple voicemails for Stevan and have not received a call back.
Roupert Pinili: Scheduled for an oil and filter change. Took them 3 hours to do it even though I was told that it will take 1 hour. This was the second time I had my car get serviced at Troy Mazda and the first time was no different (almost 3 hours at the lobby waiting) I had purchased the Suburban care of 3 oil change for $199, now I will be preparing myself for another long hours of waiting for an oil change or just forget about the last oil change I still have and go somewhere else. Terrible service! Very incosiderate of other people's time.
LaQuinta Edwards: Every experience that I have with Mazda is always memorable. This one was no different except this time I left with my 3rd leased vehicle of which I am very pleased thanks to the efforts of Jennifer, who was diligent in communicating with me concerning my trade up until I came in to the dealership. I must mention my long time salesman Doug, who has been there for me from day 1 and he did not disappoint this time around. He looked out for me on every end. I must also state that not only did Jennifer stay in contact but she also showed me in detail how to use the bells and whistles on my new CX-5 that was loaded with just about all the features a girl could want without spending the going rate on a vehicle of this caliber. Overall, I am satisfied with this vehicle and I want to say Thank you so much to the Mazda team, my Mazda family!
Justin Durant: Jennifer J was top notch!
Jae Kim: It was courteous, fast and orderly service.I would highly recommend their service.
Jorge Luis Villarreal Treviño: A huge thank you to Charles, Alex and the maintentace guy. All of them were patient with me. This was the only place where I felt I had the ability to choose. Other dealerships were pushing "the best car" for me, not letting me see other models (both cheaper and more expensive)At Mazda, I felt like I was being guided rather than pushed, which I loved.I will now finish this review as I have to go to work with my brand new CX-30.
L. Mance (SMP LLC): Great service.
David Petrinec: Very professional! Extremely knowledgeable and fair! Felt like I was not pressured and was treated like a friend! My 4th new Mazda in a row!
Maya Loesche: This location is my go-to! Steven Lesh always takes great care of me & my vehicle in terms of servicing it while also saving me money! I will always come back here. The facility is very clean as well!
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Mazda dealer
2. Suburban Mazda of Farmington Hills - Farmington Hills
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· 366 reviews
37911 Grand River Ave, Farmington Hills, MI 48335
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Exg Love: Read the review about service department not treating customers with respect and professionalism, if you can, go to local repair shop/Sesi Mazda in Ann Arbor.The service manager frequently speaks to customers without making eye contact, which is a clear sign of unprofessionalism.Additionally, the manager often brings out an "experienced" technician to explain why a complaint or concern about a car cannot be addressed. Unless the problem can be replicated in front of them, customers are out of luck. As an experienced technician and service manager, it's surprising that neither the manager nor the technician doesn't know (or forget) how to use their computer to read error codes. Some malfunctions only occur intermittently, and it's frustrating to bring in a car for an inspection only to be told that everything is fine.Please consider improving your service and comparing it to other Mazda dealerships.
Abhi: Absolutely disappointing service department. Had an issue with my car and decided to go to them since this is where I purchased my vehicle from. I understand that I didn't have an appointment but the service advisor didn't even offer to at least read codes through the OBD port to see if there were any. I wasn't really expecting the issue to be fixed the same day but I was told it would be a month to get it diagnosed even though their online portal showed appointments for next weekUpdate 4/27/2022: Tried calling the number shown on the response below. No option to connect to customer service
Durti Curti: My wife and I were assisted by Harold Henry Mills. I highly recommend him for being laid back and willing to get us as much for our trade-in as possible. We didn't quite like the first vehicle we came to try out (CX-30), and I mentioned what I was looking for in a vehicle. He suggested the perfect one within our budget, and now my wife and I are very happy with the CX-5.
Aamna Hafeez: I was very impressed with the professionalism and fairness at Suburban Mazda of Farmington Hills. Mazen was an exceptional car dealer and helped me get the best car in my budget.
Avinash Nandi: Gave my car here for servicing. After completion and taking my car out, noticed noise coming from underneath the dash on the passenger side. Upon inspection, found a rubber strip inside the blower being the cause for the noise. "TERRIBLE WORKMANSHIP".
Bob Murray: Good service. Waited at the dealership and took a little longer than expected but not bad.
Thomas Gawlik: Great experience purchasing a new car. Blake and Courtney provided excellent service helping us through the process.
Mohamed Fkili: Great serviceService Staff are professional
Omar Hussien: Charged me $50 to replace two wheel locks in my tires and made me wait for an hour with an appointment scheduled. I even brought my own set of wheel lock. Ridiculously expensive for a 5 min labor
Logan McGlinn: I have only dealt with the service side of this business, but for the three times I have brought in my vehicle for warranty work, they have been nothing but kind, courteous, and helpful.They treated my Mazda MX-5 like it was their own and were attentive to my complaints and had my car back in my hands very quickly.Chris, one of the service managers (I believe), is spectacular.
Mario Brunetta: Mr. Harold has been the absolute best these past 2 days as we came into Suburban Mazda to purchase 2 new cars. It is wonderful to have his friendly face be the first thing you see when you walk in the door!And Blake was superb in helping us close the deals. We are not the traditional family; and my spouse is Hispanic and not a native English speaker. Blake treated us with great respect and care and made us feel welcome and appreciated and seen. What a fabulous experience on every level!I highly recommend Suburban Mazda in Farmington to everybody looking for a new car. The experienced professionals there will take great care of you and your auto needs!!
Edward Bleta: Out of all of the Mazda dealerships in southeast Michigan, Suburban Mazda is definitely the best. My salesperson, Mazen, went above and beyond to get me a good deal and get my Mazda CX-30 delivered ASAP. Lou, the manager, is intensely knowledgeable about Mazdas and really cares about his customers and their lifetime relationship with the dealer. Blake, one of the finance managers, is hilarious and cares about finding you the right packages and finance/ lease terms for your vehicle. Whether you're buying a car in-person or online, Suburban Mazda is a great bet.
Ivan T: MY SISTER got a quote for a mazda maintenance repair, quoted her and told her she needed rear brake pads and rotors but she needed the front done actually so I know the story time this dealers pull all the time. They change the rear then comes back oh btw u need the front done 🤣. They dont respond dont waste your time
Donald Branch: Great service. They took care of all my maintenance items and my flat tire even though I didn't have an appointment. Professional and courteous as always.
Sophia Paul: Deals and services are way highly priced, make sure to shop at other Mazda dealerships (Ann Arbor/ Brighton) first. Staff is good at communication though.
Nikhil Kothari: Awesome service
Melinda Hubbard: I was in and out within 45 minutes.
P G vijayakumaran: Ease of making and getting an appointment suitable for us.Friendly and efficient tech advisor and staff.Timely information sharing about the services provided.Video summary of the services provided.Nice and comfortable waiting area.Delivery in a timely fashion as estimated.Over the years we have been satisfied with products and services rendered by the company.Thank you!
chitrang jani: Bad service, avoid if you can.Update: Because I have put a review they replied here to call on some number.I dialed, someone picks up and transfer to service department no one picks up. Next day I tried another time this time I was connected with manager and I explained whole thing to him he took my number and told me he will do something and I will get a call. Waited 5 days no call received.Conclusion: They replied on all review so it looks good for the customer who reads it. Psychological play. In reality, they don't care.
Erick Morales: The staff are kindly, good service, and the installation was clean!
Courtney Adams: Dennis is incredible. He worked with me to get a brand new engine in my vehicle within a week. Not even a week later he helped me work out a secondary problem and managed to help me with a claim. Even though I called probably every day for about three weeks they were incredibly patient with me and extremely understanding and kind each time. Usually I don't recommend dealerships but I do recommend this one.
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Mazda dealer
3. LaFontaine Mazda of Livonia - Livonia
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· 292 reviews
34601 Plymouth Rd, Livonia, MI 48150
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Jackie Lee: TLDR- My BRAND NEW car had a massive dent on the hood, as well as a malfunctioning seatbelt sensor in the back. Even with these issues, this dealership was not willing to help. The dealrship is difficult to work with, hard to communicate/reach, and will not help unless you constalty message them for help.I am quite disappointed in the experience of buying my first new car through Lafontaine Mazda and I wouldn't recommend this dealership.I had heard great things about the Lafontaine dealership, so I decided to purchase my first new vehicle through them. At first, they seemed kind as I drove off the lot with the car.When I got home, I noticed a huge dent on my brand new vehicle hood. When I contacted the sales person regarding this issue, they kept denying seeing the dent until I brought the vehicle in again to the dealership, which then they offered to fix it through the dealership.Other than the hood dent, the seatbelt sensor in the backseat is also malfunctioning and there is a massive gouge on the leather dash.For these inconvinences, when I asked for a compensation/complimentory serivce, they ignored my texts for days at a time. After going back and fourth for ~3 weeks, all they offered me was a $50 gas card. Quite realistically, the $50 gas does not even cover gas from the round trip to the dealership and to the bodyshop to fix a BRAND NEW car that came with defects.This dealership will continiously make excuses that the General Manager is busy and that they cannot help me, though they sold me a defect car.
Hyung Lee (Hugh): The dealer sold a new car with multiple defects. I don't think their multi point inspection process was properly working to detect even an obvious and visible defect (e.g., an adult head size dent on the hood, etc.).
Anas Milhem: The service advisors are great specifically Shaylin. She is awesome. Very helpful
Bob Maurer: Pamela was fantastic during our entire experience!!
Deborah Johnson: Excellent customer service. Reasonably priced vehicles. I love my new ride!!!
Missy Robbins: Excellent service! I was very happy with the level of professionalism I received from the agent I worked with during my oil change appointment. He made everything easy and smooth, explained things clearly and did not try to up sell me. I’ll be back to this location for my next service appointment.
Kerri Sharpe: Highly recommend this dealership! They had lots to choose from for what we were wanting. Our sales gal Pamela was very friendly and helpful. Everyone we met were great as well. Drove 3 hrs down and they drive my new Mazda up 3 days later. We love our new CX 5 and so glad we made a choice to visit their dealership!!! Thank you all again😉
Brian Arbuckle: Great customer service! Very thorough inspection prior to service
Natalia: I bought my car from Tyler at Lafontaine. I had a great experience purchasing my first car. Tyler was great and genuine. So far I have loved my Mazda 3.
Alex Folas: Good selection of cars! Great service / all questions were answered concerning the leasing progress. Delivery of the car was seamless. Excellent explanation of the card features
Angel Aguilera: I’m a former sales representative my self, however since I’m not longer in the business I purchased a car from this dealership about a month and a half ago. There was a mileage discrepancy on the title (which wasn’t directly addressed until after the purchase). Given the 15 day period has come and gone to have it corrected, now with expired tags, I contacted the dealership. I’ve been given the run around on several accounts. From finance isn’t in, to they haven’t responded, to being transferred and receiving a voicemail that was never returned. I personally dealt with Kevin Christensen, the used sales representative. He was overall nice, but he didn’t listen to our needs and he tried to sell us at 2.5X more than we were looking. Then after hours of finagling with other options we finally settled for a vehicle we’ve come to love. Now these back and forth games regarding a titling issue that doesn’t show the car in my name or plated properly and nothing is being done. Don’t think I’ll ever return to a dealership that can’t communicate and correct a simple error that takes merely 1-3 business days to correct. Go to Secretary of State to file for a correction and most are returned quickly given the short period of time allotted to correct titling errors.
Lauren Menzel: Brian was a great salesman! He made the process so smooth and easy.
Larry Palmer: I happen to be at work and needed service on my vehicle without an appointment they accommodated me thanks again staff
Chelsey “ChelseyLynnx33” Demick: I worked with Joey who was truly incredible! I am a single mom and had a few issues with my car and he was willing to work with me on these things for a reasonable price point! Also put me in a very nice dealership car until repairs were completed. Very thankful! ❤️
Bulgakov82 Bulgakov82: I made an appointment and waited 30 minutes past the agreed upon time. No service. No one came to check on us at all. Unprofessional, rude and unworthy of business.
Kyle Singer: They did a great job with a pre-purchase inspection of a vehicle purchased online. Very friendly and helpful staff and it was great to have the recording as well!
Derek Smith: The customer service at this dealership is abysmal!! The service department RARELY answer when you call. They do not give status updates; just leave you guessing.
Jonathan Benbow: Very transparent, never once felt like I was having information withheld from me and the whole process was a breeze
Ashlyn Nicole: Brian took my deposit for the car while she was out of office and he was extremely helpful. Once Ambia stopped working at Lafontaine I asked to work with Brian instead and I’ve never been happier. He was very patient with me, being this is my first car-buying experience. He explained everything well and I felt taken care of. Jose also took care of me and I felt he had by best interest as far as finances went. I was very pleased and would reccomend Lafontaine Livonia.
Steven Cirino: Nice to have so many dealerships under one umbrella. Mazda ultimately had the best value, comfort, power, and styling. Very pleased with Mazda and their offerings.
John Mayes: I rarely write reviews, but I am so dissatisfied with LaFontaine Mazda of Livonia, I just don’t know what to do! Ever since they had taken over Ralph Thayer, customer service has been extremely lacking AND they won’t honor a previous purchase service maintenance plan that I made with Ralph Thayer! They claim that Ralph Thayer did not pay them but still want customers like myself who purchased this plan to still pay for this service which is rolled into monthly payments. LaFontaine knew what they were getting themselves into when they had taken over Ralph Thayer. I’m still waiting on a follow up call from the service manager, Michael back from January that I have yet to receive. I have then, contacted a few agencies to help me resolve this matter with NO REPLY from this dealership. This is so unbelievable and can’t believe they are treating customers this way!
4. Windsor Mazda - Windsor
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· 188 reviews
1155 Provincial Rd, Windsor, ON N8W 5V9, Canada
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