Best Smart Shop Warren Near Me

Colleen Budzynski: I switched out my phone on a warranty and the staff at this location is the best! It took 4 visits because of things we couldn't control but I had an excellent experience every time I came in. Special shout out to Allen. Thank you for everything!

Nicole: Best customer service ever !!! Very cool employees . Buddy is the best he will help you out with whatever you need !!!!

David Jeffries: This is considered a main hub store, so if you need to provide death certificate for account name switch/ etc. -- this would be location for that.. also few times I've visited they've been very helpful/ professional/ educated/ & got job done while going extra mile 4u.. recommend it over other lesser stores [such as 9 & kelly/ 17 & Garfield] which have added 20/per month insurance after being told not to, or excluded current sales which would've saved me $3-400, in order to make a sale that day. If any employee 👀 this -- I appreciate your help

AEA Motivational Moment: Good people, at this location! Best T-Mobile store in Michigan.

Dua Almaleki: Great customer service Kevin was very helpful

Lisa Emmons: This location is the best store. Chensea went out way over and beyond to help me with my technical difficulties. The storeIs consistently more helpful to me than any other store.

Jo Jo: These Guy's are super awesome. John and Yusef were so patient and helpful with transferring my business lines. I had an minor issue and Yusef took care of it immediately

Nicoley Peck: Daniella S. at the T mobile store in Warren on Hoover rd is absolutely AMAZING! I walked so upset and confused about my services and she completely understood my issues and fixed everything I left more then happy a huge shout out to her!!

Andrew Harvey: Very nice people over here all very helpful

Maelca Duncan (MAELCA): Staff very helpful monthly plant it’s worth

Adrianna Watson: Upon arriving at this location my boyfriend & I were greeted by 2 friendly employees and the young woman who helped us was really helpful. My young child was a bit out of sorts so I had to exit the store w child and my boyfriend finished. Basically after purchasing 2 new iPhones and transfer of service a couple hundred dollars later we still felt confused as to what type of plan we had, how much data, price of bill, etc. needless to say we still had to return to a 2nd T mobile location to get out SIM cards, port our numbers over, and a month later & I still lost all of my contacts. Friendly service, but not very informative. A piece of advice, even though they close at 8pm, don’t go after 6pm… more than likely you will need to return the following day.

Dustin Reiss: Not sure what the purpose of the store is. They have no answers only more problems. Couldn't order any of my phones. They wasted my time with no help. Lady joked she should get compensated for helping me order my phone on app. Even though I basically did all the work. Ever visit is a waste of time.

Sheila O'Conner: The T-Mobile on Hoover is the bestest, you ask them a question, they will answer the question, with out having attitude. So at this location my experience was a awesome experiences, they is very polite with hello, may I help you, and he also let me know that Friday they will have the new Samsung Galaxy S22 series.

PHILIP: Worst t mobile dealer ever.Unprofessional and so rudeUPDATE on Feb 11 2021,After sending my explanation by Email to the management, I didn't get any response.I am pretty sure that this branch will close soon due to disrespect of their clients

Gary Laskowski: Calvin and Michelle are the 2 best sales associates I have ever dealt with.

Crimsyn Vinsyndt: Unbelievably terrible customer service. I bought 4 phones from this location less than 3 months ago and 3 of them are no longer functioning and 2 of them have needed 2 sim card replacements. I walked in with my 2 phones tonight and sat on the bench for an hour without even asking why I am there. I could understand a wait if they asked what im there for to triage me or add me to the queue... but no... I dont even know if I can get my phones repaired through this store or if i have to go to a specific store to get them fixed because the store employees cut me off and told me to wait the moment i tried to ask a simple question.

LuAnn Shadik: Best phone store experience I have ever experienced! Highly recommend this location! Ask for Kenaeya, super helpful and friendly!

anon nymous: went in for a sim card switch, dude took nearly two hours, broke THREE of our phones and switched our phone numbers somehow. got it fixed at another store in half an hour.

Raziya Flagg: 10/10 great customer service! Calvin was excellent very helpful and professional! Manager was awesome as well!

Jeff May: I wish I would have come here first, before trying to use online and/or customer service.Transferred a line to my account.

Peace Washington: Good customer service

Robert Smith: Great customer service

WAlly تابعني: Good working with my

Soni Jones: Love this place !!

Sharon Andersen: Dropped into this store today to address issues with 2 LG phones on my account. Worked with Bernard and Romon who were fantastic! Thanks guys for your time and patience!!

Dawn Hargis: This store was closed at least 45 mins earlier than stated online and the store front. Customer service has declined significantly in the 5 yrs I have been with them. Along with continued hassles over bill amounts, promos not followed through on. Etc

Melissa McNabb: Love the customer service at the tmobile

J P: Left very happy. V patient staff dealt with us changing plans and phones multiple times. The employee that helped us knew all the specials going on off the top of his head and could answer any billing questions I had on the spot. Left with a better phone for my mom than expected.The staff seemed happy but I think they really deserve stools and proper heating though. For such a big company, the store shouldn't look so low budget

Anna A: Marcel was helping me do a return and I’ve never ever experienced such horrible service. Brandon or Brendan I believe is the manager and he wasn’t any help. I was told that I would have no fees at all if I return my phone due to a Port In issue that T-Mobile cannot assist me with therefore I had no need for the phone and returned it. I was told that I would have no fees is the Port In did not go through. Which it didn’t. They’re making me drive an hour away to the original store that I went to just to have them return a phone. Disgusting

S Smith: There was a very nice and helpful young man today. Was a pleasant visit

Angela Chickowski: Closed!! Plz update store hours on google.

Caroline Irish: Very helpful

Wafa Amrous: Very good customer service very helpful staff 👍👏

Amal A: Horrible customer service, one worker was raising her voice at a customer with a rude tone. Had trouble picking up my order because they misread something on the screen. The workers there get frustrated real quick. Never going back

Jay Grossman: Friendly, helpful, service - these folks were extremely patient with every customer - including me! I appreciated it and went with them.

Carolyn Weathington: Great service

mark matlick: Very nice people.. Explained everything well

Lauren Wilson: Got my new iPhone today, Alvin was amazing at T-mobile store. I would refer all my friends and family. Thank you guys you were great.

Regina Muoio: I was at the store today and Alvin was excellent. He got my bill lowered, got 5 new phones and transferred all my info from one phone to another. I would always recommend this store to anyone!

Kelly Watters: T-Mobile was broken and having issues so couldn’t get phones. Wanted to feel I phone since he hadn’t had one couldn’t do that since locked and sales associate didn’t have a key.

Kathleen cook: Very fast service. Very friendly.

Elaine Grider: Very friendly.

Avery Mitchell: Terrible experience, I’m still waiting on product, no updates and No one to answer the phone. Customer service is terrible, there is no reason you can’t answer the phone, the store has no merchandise!!!

Samuel Barill: John is an Incredible team member . Switching from AT&T is a huge pain and he made it seamless . John is very patient and very polite.

Joyce Tutt: Was upset I went to pay my cell phone bill and they weren't accepting cash, systems where down.. I was directed to another center three miles away.

Ashley Thompson: Jon is the best! Hands down the best associate at this location. I came in yesterday in a slight panic bc my screen completely died... solid black unable to recover anything bc everything was backed up to the broke phone. Jon was able to recover everything and was absolutely amazing! Jon you my friend deserve a raise! Thank you!!

Andrew Harvey: Very nice people work there very helpful

Virginia Allen: Thank you Daniel you were awesome. I had trouble logging on to the T-mobile network switching from Sprint. I was in and out in no time.

Always Hungry: My first experience in the store was great I was helped by Yousif and he ensured me that he will take care of me. But a few weeks later I come to find out I was put on a more expensive plan that we did not discuss. It was a simple 2 line deal for $120 but he decided it was best for his own interest to put me on a $160 plan. I called T-Mobile and they were able to fix it. It's not about the money it's about honesty. I was going to go back to the store to transfer 22 lines from my business account but now I will only deal with T-Mobile directly and not some 3rd party. Word of advice to Yousif, it pays more to be honest long term rather than try to make a quick buck big guy.

Karl: Don't have the phones you want in stock, pushy/rude sales guys (you can have any of s22 line) *basically forces the cheapest one* cause they don't have the one I actually wanted in stock and didnt even offer me the ultra. Oh yeah and I got a dumb watch I'll never use, thanks for that. Stick to online, I never wanna deal with these guys again.

Re-Acting Up: Great staff, if you can go to Trent. He’s going to give you all the information you need, without any bs. Helped me out with putting an Apple watch on my plan, took less than 30 mins

Xtreme Wash: Tom the store manager is a p.o.s , customer service tools me there is a policy that store manager can override the 14 day exchange policy that i missed due to having covid and tome still wouldnt do it after customer service called him on 3way and told him he could do it and he still said no !! What !! Your that uptight about 2 days and cant help out a customer ?? Sad people are like this these days !!

Lacie Granstrom: I had to come into the store because T-MOBILE has continued to bill me two months past cancelling my services and transferring to another carrier. I have spent HOURS on the phone with T-Mobile Only to be told that I had to go into the store to verify my identity.I came into the store and YOUSIF was extremely rude and condescending and dismissive of the directions I relayed to him from the T-Mobile associates I had previously spoken with. He refused to call T-Mobile to verify and refused to help me until after he made me call and sit on hold for a T-Mobile representative for 45 MINUTES only to be told HE HAD TO CALL THE RETAIL SALES NUMBER FOR T-MOBILE. And he continued to argue with me and with the representative on the line about the process.So here I am waiting for him while he waits on hold-now refusing to even make eye contact with me.I had been a T-Mobile customer for 15 years… and after this experience I will NEVER go back, and I will tell everyone I know to stay as far away as possible.Terrible customer service. Terrible in store experience. If I could leave zero stars I would.

Rafi Rahman: John helped me a lot. He has amazing customer service.

Joan Perry: I actually came in on 4/28/22 around 3:20 PM in desperate need to use a phone due to I had locked my keys along with my purse and phone in my car. I happen to walk a few doors down thinking what better place would have a phone and moreover allow me to use their phone. I went in and explained the situation to the salesman and he allowed me to use phone. Sorry I did not get his name (he had a nose piercing). However when I went back in after the locksmith unlocked me to make sure that I thanked them again three salesman told me I was welcome. Cudos to all of you. I truly appreciate it.

Daived samaan: The manager yousif is god sent. He fixed and upgraded my moms phone in a matter of minutes after endless failed attempts with other stores. Thank you yousif you’re amazing dude

Afshar Miah: Here All associates have no idea what's the deal going on. Without checking the deal they told me-$400 off for a trade in phone( Samsung Galaxy s8/s9/s9+).So, I bought a Samsung Galaxy s9+ phone for $190 from my friend. When I went there for getting the new phone they checked the system and told me $200 off. It's because if you want to get $400 off you have to be in the "Magenta Max" plan. Otherwise $200.They wasted my time and money too. Irresponsible Employees.

Lynn Sinelli: Very professional with good service!

Dylan Rice: Great experience! we were helped right away and Thomas was great and got us exactly what we needed!