Best Telecommunications Service Provider Warren Near Me

Abbie Helminen: Installation was so easy and quick. Jeffrey was very helpful and professional. Thanks!

Laura Sawyer: Responsive, thorough and great customer service! So refreshing to do business with a company that understands the importance of customer service!

Noah Beson: Thank you Rod and Jeffrey for a great installation!

Ric Vivyan: I have been working with Jennifer D and Mike M on several of our remote construction site internet needs, and they come through every time! MW offers site to site, microwave, and LTE based solutions for any of our sites across the country. Awesome customer service and support (Eric J) as well. I can't recommend their services enough.

robert michael roy: Metro Wireless has been a trusted partner of Iroquois for many years. They provide us wireless bandwidth, cellular boosters for our plants and dial tone. The products/services are rock solid and their people are a joy to work. We’ve challenged them to provide services in difficult geographic locations and they deliver. Director of Information Technology, Iroquois Industries Inc.

Rebecca Rinke: Jennifer DeVeraSales Operations Specialist - She went over and beyond with customer service !!! been a customer for a while and still values us! She is amazing and patient - Blue Water Trucking Romeo MI 01-30-2023

Cameron Stahl: Metro Wireless has been amazing to work with. They are quick to respond to questions and provide great customer service. Jennifer assisted with onboarding one of our clients and made the entire process extremely easy.

Jade Never: Metro is a fantastic business Internet provider and great to work with. Jennifer always takes care of my needs. Highly recommended.

Michelle Martin: Positive:Professionalism,Quality,ValueGreat Service, Great Product line, Terrific Sales Team, Wonderful Installers and Fabulous IT Support!Metro Wireless is a great company to work for.

Tabatha Woods: Great Internet service for our small business! Special thanks to Michelle who always answers the phone when we have questions, no robots!

Claudia Goszczynski: I have had the pleasure of working with Michelle on numerous occasions and she is amazing. Professionalism and customer service could not be better.

Hans Stava: Michele Martin is great!!

Jan Bradley: Thank you Michelle! All my questions were answered immediately. She was so easy to talk with:)

Cherry Poulos: Fantastic company, and Michelle is absolutely wonderful to speak with on the phone.

Scott Martin: Positive:Professionalism,Quality,Responsiveness,ValueWas very professional, and very responsive. Spoke with Michelle on the phone and was able to get billing questions answered quickly.

Noelle NOWAKOWSKI: Had a good experience talking with Michelle on the phone. Positive experience!

Appointments Appointments: Michelle is the best! Whenever I need her help, she is there on the spot! Metro is a great company to work along side of :)

Rod Knutson: Great company to work for. family atmosphere, and as an installer I KNOW how good the service is.

Tamara Balakian: Rod Knutson and Jeffrey Schmits from Metrowireless did a fantastic job installing our new location internet access points. They took the time to figure out the best LOS and system for us and were prompt, professional and fast.

David Zigila: Great service!

Terry Pemberton: When I closed my account WOW was suppose to send me boxes to return the equipment to them but they didn't send the boxes asked for them 3 different times. Then they took $524.70 out of my bank account for the equipment that they didn't send the boxes for. Took their stuff to the drop off place which on the door said WOW customer service but Noone is there to help you or to take the equipment from a customer to show that is was turned in. Fought for 2 weeks to get my money back finally told it could take up to a month to get it back which it did. My advice do not sign up for automatic payments it will come back to bite you in the end. If you close your account don't wait for them to send you boxes. Worst experience dealing with a company. Would rather pay more for Comcast than go back to this horrible company

Noah Miller: The worst possible WiFi you can even get. Having 3 techs who work for wow come to your house and say wow is awful. Something bit right there

Megan Adkins: If you like companies that lie and offer you a $300 pre-paid card for switching services, if you like your service going in and out all day long, if you like rude customer service then this company is for you! Everyone who doesn't like those things stay away! Customer is beyond rude and you have to call them A LOT almost daily! Because you lose service multiple times a day! They are offering you a promotion to switch over to them for a $300 pre-paid visa card after 90 days of service and paying on time, well friends that is a LIE! After 90 days of being ontime they did not honor it and ran around in circles making excuses! Do yourself a favor and just walk away, do not think about doing business with them.

Renee Gismondi: Made 3 installation appointments...still no service. First tech said I needed to schedule professional install. Schedule it and no show. Third appointment, tech contacted me an hour before the scheduled time while I was at work, he said okay when I explained this and that he would be there at my scheduled time...no show. Spent hours on the phone with customer service to no avail.

Patty Justice: We were told by wow that we could return their equipment in person at this location. The lobby was still closed due to covid restrictions and we had to put the equipment in the drop box.Today we received a bill from WOW for $204...for equipmentI don't think so. 🤔

Betsy McCrystal: Cancelled service due to high rates and increasing rates. Little or no customer service. Wait times ridiculous! Requested return equipment box at time of cancellation. No box for a month but did receive a BILL that was somewhat of a threat about collection agency for unpaid equipment charges! 225.00 for Telephone Modem and 169.00 for WOW!tv+box. Called customer service and after a very long wait ( not unusual) could barely understand the representative. Only 2 drop off area in the entire state of Michigan. Thank goodness I looked at the google maps because the drop center closest to me looks as if it’s closed. Hoping box comes in mail as I requested for the second time. Shady business for sure. Happy now with Spectrum

Rescue Nut: Been with you 11plus years tried changing my pay method over 3 & half hours phone, website & live chat with no success. Guess I'm going to another company UPDATE: they got my payment method switched over before I had a chance to call around other internet company's. So problem solved for now so I'll move up to 2 stars

Anthony DiCicco: Wow! is this bad. Been on hold for a lifetime!

Geno Franzoni: By far worst service I've ever received and the salesman who came to my house Vincenzo Marino is a liar flat out! Was told liea and Boone wants to help, accomodate, or even try to help fix it I immediately went back to XFINITY!!!! WOW IS SOMETHING I WOULD NOT TELL ANYONE TO GET AT ANYTIME AT ALL

Michael Atherton: I’m not a wow customer. One of their installers removed a fake locked padlock from my gate and entered my yard without permission. Used my trash cans. I don’t have wow. No poles or utilities on my property. No door knocking and never said anything to my wife as she was leaving the house. My cameras caught him. My 2 older kids were home. Why was he in my yard? I want him fired. If I was home I would have let him meet my 2 dogs.

Jodi Watkins: DEFRAUDING OF SOLDIERS SERVING IN COMBAT ZONES - Unable to resolve an issue of returning equipment for 2+ months so WOW can still charge my card.

Holly: I have been trying to cancel my account with WOW since February, when thankfully moved to a location that we could get internet with a reputable company. I was told that 5-7 days after the billing cycle (March 10th), I would receive a box in the mail at my new address to send the equipment back. I finally got an email that there would be a box sent to me mid April- but not after they charged me for their equipment. Shockingly, they sent the box to the old address. I called 2 different times trying to get a box to return the equipment each time, they said “it will be in the mail in 3-5 business days and never came. I contacted Wow again and was able to speak with a manager - after waiting on hold for 40 minutes and dealing with an awful woman that didn’t want to let me speak with a manager because “she could help me;” we scheduled a technician to come out to the new address to pick the equipment up. THEY SENT THE TECHNICIAN TO THE OLD ADDRESS OVER AN HOUR AWAY. It is now May 1st and I am at a loss on what to do. My auto pay with them was never canceled, I’ve been told that they cannot refund my money for the internet bills they took out of the account because the account was not actually closed until April- although I received emails all of February and March to “come back” & “they’re sorry to see us go.” They cannot refund my equipment until they receive my equipment and if they get it back it will be 4+ weeks. This company is truly awful. They cannot complete even the most minuscule of tasks. I was married and had my last name changed almost a year ago and that has still not been updated. DO ANYTHING YOU CAN TO AVOID SERVICE WITH WOW.

William Thomas: Good service

Brian Forinash: Returned modem immediately using the shipping label WOW provided and they sent me a $200+ bill for not returning equipment a month later.

hayder asadi: It was very good service

Randal McDowell: I'm only getting half the speed I'm paying for, and I'm paying more than what I'm supposed to for it. The prices they advertise online don't include their $1 extra charge, and can only be achieved if you have auto payment (though enrolling in autopay doesn't actually lower the price, just makes it so you don't see you're getting stuck with the higher price.

Mr. Yaffai: Trash service

Foyez ahmed: Just disgusting!

Steph: Wow! Terrible service! We cancelled service a couple weeks ago. I called to cancel my service and they said they would send me a box so I can return their old equipment that I had. They told me it would take 7-10 business days. Today I received a bill… so I called them and she said did you fill out the return form. I said what return form? Apparently, the person I spoke to weeks ago doesn’t know how to do their job and forget to start a return form. Wow! You guys are a class act!

John Bolin: I called wow about one of their HD boxes not working they tried a signal didn’t work I couldn’t bring the box in for exchange they had to send a tech out to do the exchange I was assured there’d be no charge for this got my bill charged $65 service call talk about dishonesty then wouldn’t reverse their charge service and everything about WOW is anything but WOW

Nickolas Vostoris: Getting three phones and one new line should've been a major headache - but not at this store thanks to Kirscher! She made the process easy and painless - while also being patient with my parent's (1,000) questions.

Christine Vanvliet: I’ve been coming to this store since they first opened a few years ago and I’ve always had a great experience. Last year I had to add my dad to my plan and Andrew, the store manager, was great. And today I had to add my sister and although that was a hassle on our end, Andrew was amazing again. So kind and understanding.

Arthur Rucinski: This store was untruthful about a promotion for the new iPhone 14. When I call the store, they said they would talk to the person that sold me the phone. I said that does not change the fact that I am out 600 dollars and they told me to call AT&T directly.

Mary Pham: Thank you so so so much Isaac! I’ve went to another att and a T-Mobile and the vibes were both off. But I decided to go to this att location and Isaac greeted me and helped me! He was so patient with me and explained everything so clearly and even wrote things down for me! I very much appreciate his customer service skills. We need more employees like him. Thank you so much Isaac! I hope att treats you well because I will be referring people to this location because of him! Thank you Isaac.

Paul Singer: Joseph was great. He helped me get into my new iPhone with no issues. These guys know what they are doing and have great customer service. I’d recommend this store to anyone. Ask for Joseph.

Cecilia Lallmann: I had such a great experience today at this location. Ryan and Andrew helped find the best option that fit with my existing plan and met the budget I was working with. They were extremely helpful, knowledgeable, and friendly. Definitely coming back in the future because of the great customer service! Thanks again Ryan and Andrew!

Shantell Collins: Baddest store in the city shout out Andrew and bryan

Jacob Mansour: Very adapt, insightful, and friendly staff. Bryan was able to help me and my family figure exactly what plan we needed to fit out custom needs. I have never been this impressed with the level of customer service at a phone store. 10/10 would really recommend this store if you go through AT&T

Nikki Schwerin: If I could I would give no stars. Terrible customer service, and the name calling their customers. Went into the store to return something, and they wouldn’t let me. I was aggravated about the situation in the first place, and them not taking it back didn’t help. The one guy working called me a spaz, which that didn’t help the situation at all. I will never go back to that store, and because of that may have lost a 20 year customer with att.

Rosemary Hage: Ryan and the crew at this store are truly the best! I wouldn’t go anywhere but here ever again! I normally frequent the store at 12/ Gratiot but they just lost a customer and this store just gained one. Thanks again Ryan with helping me figure out whatever the heck was wrong with my phone 😊

Kaitlyn Vantoll: Kirscher Harkless was our sales consultant, she is amazing! So helpful, kind, and informative. She throughly went through our plan to give us information that we had questions about. I now have my beautiful gold 13 pro all set up and good to go. Thank you very much for your help.

Margarita Ortiz: Very friendly always a good deal.

Elizabeth Mickelson: Great customer service!

Alayna Wrona: Got a new 📱

Koryn Julka: The staff was great, helpful, and easy to get along with. Joseph went over the products we were looking at in an easy to digest manor and was able to provide in depth answer to our questions. Any question he was not able to answer or needed more explanation, Ryan was able to assist. The store was very clean and easy to move around. No complaints at all. 10/10 favorite AT&T store

Jessica Franko: Ryan was amazing! I will only come here for now on!

Rich: I had a issue with the plan. The people here told my son that we could save a TON of money by switching to a new plan. Problem is I had a plan with unlimited Hotspot for $20.00 a month. When they switch I was not able to get it back. Long short. They lied to us about the plan. When I went back they would not work something out. It was screw you... was not even able to talk to mangers to get it resolved.3 months later still nothing is done .still not hearing anything from the manager of this store 6-7-22

Johnnie F: Great customer service

Laura Eonta: Amazing store with amazing associates, I’ve been here before for myself and had exceptional service but walked in, out of the blue, with two busted phones and wanted to see if I could afford to add my kids on to my plan.Ryan and Andrew hooked me up with a family plan and internet that was a great deal. They were super nice and knowledgeable and helped us get everything set up, even when we came in coming in so close to closing time (sorry!). I won’t go anywhere else and will recommend this store to anyone who is in earshot. Thanks again!!

Tyrese Jackson: Omg I loved them so much this the first phone store I actually felt at home at genuinely wanted to stay there all day with them good customer helped me so much with my phone that I broke I walked out with a new phone case screen cover charger and a speaker it was worth it