Best Auto Painting Ann Arbor Near Me

Jessica Spencer: This place is has top-notch exceptional service with quality work. If you want to be taken care of after an accident and not have to stress about anything, this is the place. They did a temp fix on my car so I could drive it while I wait for the parts to come in. There is a part shortage and it’s a Pontiac, which they don’t make anymore, so it took a little bit to get the parts. The repair was quick, they did such a great job, and everyone is super nice and helpful.Services:Painting,Body Trim

Ben Keller: Very helpful when someone hit my car in a parking lot and put it back together until can be repaired. Very thankful for their help. Look forward to using them once the parts are available.Just got my car back following the repair and it looks great. The pick up was quick and easy.

Michael O'Keefe: Great service and great job on the repairs from the tree branches that fell all over my car! Thanks!

Robert Benisch: This was a very very good experience. Absolutely stellar. We had to get some work done after an accident. Going in for the estimate: came in-person, and got the estimate the same day and you can make your decisions based on the estimate. This helped us decide on the spot we would go through insurance. The work done was great and they even give your car a very nice exterior clean and a little bit of detailing work! They had needed some extra parts (this only came up during the body work) and communicated very well about It was very nicely done. We were very happy with the end result and given what they did for us and what the parts were costing, I would say this is very reasonably priced too. The only drawback to such a great place is that people notice and they are booked quite a while in advance, however they do communicate that from the very beginning so take that into consideration. This also brings me to another point why this place was great. The communication was stellar. From initial call about getting an estimate (including communication on the current booking situation), to helping us get the estimate to insurance, checking in about drop-off time and instrunctions, time estimate, all the way to the end this was a great experience. Thank you all for the great work you have done.

Zack Hale: I really couldn't be happier with the quality of repairs and customer service. The guys here are knowledgeable and were genuinely happy to help. I had my wrecked Honda towed and inspected here and they took the time to chat and give me advice beyond the normal expectations. They also did a great job fixing side trim damage on a Tesla.Service:Body Trim

Xiaoyue Shi: Very good communication with reasonable price.

Nav Dalmia: Got an estimate from Josh; incredibly kind and patient, very easy process, would recommend here for any collision related needsService:Painting

Lauren Langley: Amazing customer service and quick turnaround! Highly recommend!Service:Body Trim

Mark Laramore: Repairs were great. Quality was awesome.Services:Steering suspension repair,Tires,Body Trim

Jim Bizer: Great job, great serviceServices:Painting,Body Trim

Marcia Tobias: They did a perfect repair on my car after an accident. Especially grateful for quick fix making my car drivable while I waited for my appointment.Service:Body Trim

Dustin Johnston: It took forever to get in (all of the repair places are crazy backed-up these days) but when we finally got in, they did a great job. It was a fast repair and they returned the car cleaner than how I left it. Really appreciated the quality work and above-and-beyond customer serviceService:Body Trim

Annette Figueroa-Schreiber: Service:Body Trim

Bruce Cicone: They do a great job. Prices are reasonable. They go out of their way to help customers out.

Steven Kim: They did an amazing job repairing rear bumper. Josh was always extremely honest and transparent. He always go above and beyond and do what’s best for customer.

Adrienne Meyer: Although I hope to not need more body work on my car in the future, if I do, I'm only going to Ross Beakes from now on. The work they did was great, and they took care to touch up spots on the car that weren't under the insurance claim so it would look cohesive. I had dropped it off with a tire pressure warning but didn't think to say anything about it, expecting to fill them when I got it back, and they took care of it without saying anything. In addition, I noticed that a plastic shield that had been making noise when I was driving was also appropriately tightened (which is something I had been asking for help with, without success, from my service shop) even though it wasn't near the part that was being fixed. Finally, the gentlemen (Steve and Josh) who helped me with the estimate and repair talked to me with respect and were super friendly, and as a woman this is not always my experience at a car shop. Kudos to Ross Beakes for the great work.Service:Body Trim

Latania Fair: Friendly staff overall great customer service.Service:Body Trim

RJ Schreiner: Awesome work and service!!!Services:Painting,Body Trim

Sue: Excellent work! Wonderful people.Services:Painting,Body Trim

Christine Comer: I haven't actually had the work done, but the estimate process couldn't be easier or more friendly. I have faith that this will be a very good experience.

Jessica Spencer: I had a crazy accident that wasn’t my fault, but my Insurance I was paying $100 a month for wouldn’t cover it. That was a hard lesson to learn. I went with them because they are very close to my house. They were so great working with me on the cost and making repairs affordable for me. They had enterprise pick me up and everything it was just a great experience. I would use again.Service:General repairs maintenance

Hannah Lividini: I was in a head on collision back at the end of October 2022. The VW dealer recommended this facility.My car was towed in.I was receiving frequent updates about until December 2022.In November of 2022 I received a voicemail that we were waiting on specifically a fender panel and some other parts for my vehicle. I expected somewhat of a wait due to the make and model of my car.Later in November I received an update that we were now awaiting my fender panel as the only remaining partOn December 13th I received a call with voicemail that all parts were in and that the car was going to the body shop and then to paint.Next week, same update. This continued until early January.In early January 2023 I received a call that the radiator support was ordered and that the part received was not correct for my vehicle, but that the correct one was being ordered and that the vehicle was still being worked on.No updates came after this.Early February I decided to get the manager involved due to the inconsistencies. I included my insurance provider as well.The manager reassured me this was being looked into, and there was an estimated date within one week to have the vehicle completed.Shortly thereafter I received another call from Gerber stating there were more missing parts that were "ordered incorrectly"; An air tube and and a headlight bracket. They then assured me that said parts were being ordered. On this call I requested my battery be replaced as well since the car had been sitting well past 3 months.On February 28th, I received another call stating there were even more parts not yet received.I once again involved the manager in this. Through our communications, he determined there were even more parts missing or ordered incorrectly and reassured me it was being handled.After asking, I was finally offered compensation of a rental car OR having Gerber pay my deductible. I chose the latter.Finally on March 8th I was contacted via email that my car would be ready the next day. I sent an email and we planned to pick the vehicle up at a set time.I left on my lunch and when I arrive to pick up the vehicle, they attempted to have me sign for the vehicle, but when viewing the care, the cover to the keyhole was missing. We were then told "Oh, a manager was supposed to call you. We cannot get the key fob to connect and have to send it to the dealership". This ordeal took 2 hours of time to resolve.Gerber was able to get my car to the dealership and back and then called a day or so later saying my car was ready for pickup.When I arrived they tried to charge me the deductible. When I got in the vehicle, the radio would not turn on. I had to wait as they fixed the fuse to the radio.Upon attempting to leave again my turn signal was rapidly clicking. I returned and had the worker look at it with me, he looked at the front and I looked at the back. He stated he could not figure out what was wrong, but at this point in time I was trying to return to work as it had taken well over my lunch break. He stated to "just check it from time to time to make sure neither are out"When I parked at work, I looked at the front turn signal. It was out. I had to take it separately to another shop to have the turn signal replaced as at this point in time I was done dealing with Gerber.Days later I received an invoice from the VW dealership indicating that when it was serviced on 3/14 the front headlight "required immediate attention".My battery was never replaced, and the service invoice indicated this would need to be replaced soon.The only good thing I have to say about Gerber currently is that my car is at least now fixed and back to me. They caused an unnecessary amount of strife, and while I understand some parts are not hard to come by, my biggest concern is with the multitude of inconsistencies.I feel like not a single portion of the car was collaborated or consistent. The entire experience was extremely disappointing.Service:General repairs maintenance

coolmasterishaan playz: After estimate on my tesla y they said they will order parts and start the work. It took them 4 months to order part. I explained them that my insurance don't pay for my rental and it will be my expense to rent a car so once all the parts are here I will drop my car. They gave me 7 to 10 days to fix my car. But took them almost 4 times the estimate time they gave me.2 weeks after i dropped off my car they didn't even start repair work.when they updated me that body work is done and it's gone for painting which will take 2 to 3 day and 2 weeks later it was still not done. They even promised me that because it took them so long they will pay for my rental. But then said it was not approved when I asked them at pickup. Please do not mislead people about how long to fix the car.I was very disappointed about how long it took them to complete the work. And lying about helping with the rental. I took estimate from 3 different places but decided gerber because I thought it's big place so they will be more professional and keep there promise but disappointed. I think they take more work then they can handle and just keeps car longer and make up some excuse.

Tony Sulfaro: After experiencing collision damage along the left side of my Model 3 I landed on Gerber to complete the repair.The Model 3 has aluminum door panels which makes traditional dent removal very difficult. During my estimate they walked through the repair process (replace door panels, transfer internals, paint match, etc.) and answered all of my questions.Gerber worked with insurance and arranged a rental through Enterprise. After the repair was completed I was able to leave the rental there and drive away in my repaired vehicle. Overall a very painless process.After the repair was completed they detailed the car a bit and then provided care instructions along with having someone walk around the vehicle with me to talk about what was done, how to care for it, etc.My repair timeline:10/9/22 - Accident10/10/22 - Estimate Scheduled11/11/22 - Estimate (~20-30 min visit)01/28/23 - Drop off for repair02/6/23 - Repair completetldr at time of writing:$500 refundable deposit for tesla parts, tesla certified body shop (have software and tooling to complete repairs), longer wait compared to other centers but positive experience nonetheless.Services:Body Trim,Painting

Andre’a Parker: Service:General repairs maintenance

Sherry Edwards: Staff was polite and helpful

Keith Richard: 5 months for parts. 5 weeks in repairs. Forgot to call me when vehicle was done. Forgot to order aero caps and forgot to change the rim.

Marie Charon: Got into a fender bender. They were professional and got the job done well. They even went out and got my sons backpack out of our towed, messed up car with little fuss so he could have it back for school.

Chris Biddle: These guys do a good job. They know what is what. I can't speak to having a car fully repaired there as it turned out mine was totaled. But they were very helpful explaining what was going on and who I should be contacting for what.

Tonya Goven: The customer service is kind, efficient, and nothing short of professional. They work directly work with Progressive which was very convenient fo getting a quote (not sure about other insurance agencies).

Sam Parham: They repaired a cosmetic dent on the side of my truck bed. The nearest repair assessment was 3 weeks out. Then it took 3-4 weeks to find parts. During the repair, they said that they found a part that was torn and on back-order, and there was no way to see it in the initial assessment (internal to bed, invisible from exterior). This turned my 2-week repair into 5 weeks (they never got the part in those 5 weeks, they welded the tear instead). When I picked it up I noticed I could see the welded tear in my wheel well standing 4 feet away from my truck (see pictures). They had lied that it was impossible to see until after pulling apart my truck. Instead, they had overlooked it. It took another 1.5 weeks to get new bed stickers (needed one on each side, because while under their care a lawn mower shot a rock at one of them, damaging the sticker, but not the bed - why was it outside? How is only sticker damage possible?). I’m very disappointed with my experience here, and I only used this place because the previous experience a few years back was good. I’m just lucky I insisted they try to repair the torn part, because otherwise my truck would still be inoperable sitting outside at Gerber awaiting a part on indefinite back-order and more lawn mower rocks, and they’d still be telling me, “there’s no way we could’ve known that part was broken.”Service:Body Trim

stauder tj: Drove 10 miles to get there at 10:30am on a Monday morning. Service drive thru is a third full but no customers are visible. Walked into the customer sevice entrance and a young woman is there and a young guy is on the phone. Woman asks if she can help and I responded that I wanted to get an estimate to have a part replaced. No other customers are there. She responded that she didn't believe that there was anyone arround for that. I indicated I only needed an estimate, not the repair and she shook her head no. I shrugged my sholders, turned around and walked out. Waste of time ...

Adam R: Brandon the estimator was very friendly. We went over my vehicle and he even pointed out things I missed. I will be dropping off my vehicle in July for the repairs.

Analisa Castillo: The team was very accommodating and patient with our needs, not to mention an amazing job on the repairs. We were hit in the rear by a semi truck and you can’t even tell we were in an accident. If we need to do any further fixes we will be back!!!!Services:General repairs maintenance,Painting

Chris Savage: I can't say enough good things about Gerber. They were professional, easy to work, and super efficient. They worked seamlessly with Tesla, my insurance company, and the car rental agency and finished the work earlier than promised. My car looks brand new to boot!Services:Body Trim,Painting

Tae Sung Heo: They did a great job on my tesla model 3 repair, but it took a long time to wait for my turn. But the repair quality was great.

Chris McMeeking: Was told my parts were in and it would be ready tomorrow, three consecutive days in a row. Called and asked, said they were waiting on parts. Something about this place smells off. Allstate sent my car here. I'm suddenly very anxious about that decision and would never do so on my own.

Traci Steinke: first class... wonderful job!

Jilly Moore: Services:Body Trim,Auto glass repair,PaintingPositive:Professionalism,Quality

Perry Cosme: Great service. Quality work.

Hassan Al: There’s a bald angry little man yelling and cursing for no reason, disgusting attitude and horrible customer serviceServices:Battery,Brakes

Frederick: Had both front axles replaced on a 27 year old Jaguar. Most shops around town won't even touch an old Jaguar. I got referred to these guys by an other shop. Great experience all around. Very knowledgeable, super nice guys despite having some typical struggles that come with old cars. The price was very reasonable and I'm sure they did not charge me for all the time it took. I've done a lot of work on Jags and I know they can be enormously time consuming to repair. Five-plus stars for Full Auto.👍Service:Steering suspension repair

Kaeun Park: Stopped by this place to see if I could fix my car here. Turned out that the shop is more of a place for customizing/restoration so I left. But the owner was super kind and recommended another shop nearby!

Colleen Warner: Walked in off the street after a referral from Steve Steeb’s Service. I spoke to Mike and explained my hard top convertible won’t go up.I never left the parking lot. In less than 5 minutes Mike diagnosed the problem and fixed it. He had to make the part since my car is a Pontiac and parts don’t exist anymore.I’ve been all over town trying to get help to fix it.I can now use my convertible again!! Yay!You are one in a million Mike, thank you!

J B: Custom shop that did some paint work for me. Excellent service, quick turnaround and fair pricing. The shop focuses on restorations and custom builds so it's definitely a cut above your average collision repair place.I needed a used panel painted. Most other shops turned away the project because they don't want the liability of dealing with a DIY project. Full Auto was happy to help with all the painting, and enabled me to complete the job for less than half what a colission repair shop quoted me. Will return with any future business.Check out the custom color match of my trunk deck lid. Perfect match.

dan arend: Had them install after market Ididit steering wheel and column and new gauges in my 57 Chevy belair 2 door hardtop. Excellent service.

Robert C. Dishong: FANTASTIC BUSINESS, GREAT CUSTOM WORK, LUCKY TO FIND SUCH AN AWESOME BUSINESS!!! THANKS GUYS!!!!!

Anthony Cicerella: Complete restoration on my 58 Cadillac several years ago, recently had to take it back for some touch ups and there are no words that would describe the fantastic work they did!!! If your lucky enough to have Full Auto work on your vehicle you will understand this review! Thank you so much to Mike and Mikey for the professional fair priced work you did on my classic!!!!! Look no further you have found the best!!!!Service:Painting

bestbuilt1000: Great crew

Christopher Cole: Positive:QualityI took a 57 Chevy station wagon to them that was mostly in boxes. They did a great job putting it together and gettingit running. Highly satisfied with their work. I'd recommend them to everyone.Services:Painting,Welding,Body Trim

Jonathan: Always attentive to details, super nice local shop.

Kyle Newmeyer: I don't know them personally, but the best vintage cars in the area keep them busy. They are be restoring a 1957 Bel Aire station wagon.

Jerry Kitchen: I have known the owners for a long time, Mike Jr was learning how to ride a bicycle when I first met him and Mike Sr was very helpful in the beginning of my painting of automobiles.

E Meds: Totally overrated. They will only work with you if they like your car, and have an interest in doing so. Held my car for over 3 months only to tell me "oh sorry" we only do custom work on cars 1960's and older! Ok.

Pharaoh T.: I went here back in 2015 to have them look over an old 79 Vette I had. Took good care of it before I went out over the road. When unexpected events happened, I gave them my Vette as I knew they were the best ones to have it.Mr. Mike was was full of passion about the work he does and I had chance to see the beauties that he was working on. Even got yhe privilege to see his own personal custom.If I ever get another classic Vette in the future, Im coming back here again.

Terry McNutt: Mike and Mike are masters at restoration. My 63 Nova with an LS3 conversion is proof positive. They were even able to correct a few mistakes made by the manufacturer. They are doing a 66 Chevelle for me right now and it looks fantastic.

Mark Sockness: Mike and Mike are amazing. They can do it all. Provided so much help to me and my car was completed with amazing results.

Daniel Thompson: Full Auto means just that--they can do all kinds of repairs on all kinds of cars. Example:: My 1942 Ford army Jeep developed a transmission problem. I called every transmission shop in Ann Arbor, and none of them were willing to touch it. I called Full Auto, and Mike said "sure, bring it on in!" No, they're not cheap, but why should they be--they're the best!

Kevin Wakefield: Beautiful custom car work excellent you can also stop by dispensaries in Ann Arbor they have the best medicine

Michael Rybicki: An honest repair shop specializing in classic cars.

Paolo Ryung: It’s actually hilarious how it took them three weeks to tell me that my car was a total loss

sarah pfeiffle: I brought my vehicle in for a front end collision repair and had a great experience. Erik was amazing in helping me throughout the entire process. Everyone was incredibly professional, communication was exceptional and my car was in and out in only two days. I would highly recommend this place to anyone.Services:Body Trim,General repairs maintenance

Eric Estermyer: These folks do great work

Linda Crawford: For collision The staff is amazing very professional They kept me informed about the process and would highly recommend them my car looks beautiful

Jonnita Trim: Very polite and very detailed about what is going on with your vehicle

maxwell simon: Terribly disorganized.I called to schedule an estimate weeks in advance, and when I arrived on the scheduled date, I found out that one of their desk workers failed to put me on the schedule and they refused to squeeze me in to take a look at my vehicle.Service:Body Trim

Rohit Beria: I had a terrible time dealing with this repair shop. They kept feeding wrong information to me through out the proicess. Kept my vehicle at their shop for 25days and did nothing on it. First they informed me that they have ordered the parts and it would arrive in two weeks and thats when I can drop the vehicle. After I dropped the vehicle, they said they would do a full tear down of the vehicle to understand the ecat damages and create an estimate. They didn't submit the estimate for two weeks. I kept checking with them everyday and they kept lying that they are doing the full tear down. Later the insurance declared the vehicle a total loss. I pushed for it to be repaired and then geber tells me that they had not done the full tear down. The whole process took 25 days. Mean-while they refused to hand my car over to me and tild me that the insurance required the vehicle to be with them till the process is over. Never trust Cameron and Erik, the gerber reps tell blatant lieas and someone who doesn't understand the process wil fall for their lies.

Chris Fairman: Erik and Trent at Gerber on Main Street in Ann Arbor have taken great care of my car and me. Unfortunately, my car was hit in a parking lot, and a few months later I hit a deer doing significant damage to the front end. It was a complicated fix with all of the lights, 360 degree cameras, and sensors.They were able to work with insurance and made the paperwork very little for me. They even got me in and out before the timeframe they promised. All of the work was perfect. The paint match, the lines between the panels were all just right, as if nothing ever happened. Thank you guys. The work and effort is much appreciated.Chris FairmanServices:Painting,Body Trim

Colleen van Lent: I stopped by Gerber on Main to ask about a squeaky sideview mirror that had been annoying us for a long time. Erik (the GM) invited me to sit inside and 5 minutes later gave me back the keys -- all fixed and no charge! (I still left a few donuts as a Thank You.)Thank you so much. We will be back.Service:Body Trim

Moeed Ahmed: Positive:QualityI visited Gerber for small touchup work on my Lexus and Gerber did a fabulous job. I am very satisfied with my overall experience. I would definitely come back for any future work. Thanks!

Isabella Kassa: Positive:Professionalism,QualityThey were extremely kind and helpful and made sure I was in the loop for every decision! The work they did was high quality and reasonably priced. Would definitely recommend.

Z B: I have visited the shop today with (what I thought) was a broken handle on the driver's side of my 2013 Ford Edge. Before I received a quote mechanic came out (my apologies I don’t remember his name) and looked at it. Guess what? The handle was not broken, a screw needed to be replaced and he did it for free. My handle was fixed in 5 minutes. If they told me that I need a new handle (which I would have believed) it would of cost me upwards of $300. I appreciate honest, local business. I will be a returning customer in the future. Thank you! ZBService:General repairs maintenance

jill johnson: Positive:Professionalism,QualityCameron and Eric were great to work with. Damage to the undercarriage was repaired (once they could get the parts, which is a problem everywhere these days). Once the job was done, there was still a lot of rattling noise from somewhere under the car…they diagnosed and repaired it for no charge! Gotta love that kind of service.Service:General repairs maintenance

Jason Moore: I’ve used this company a few times and I can always trust they’ll give an honest appraisal and do good work. They repaired my minivan’s sliding door last year inexpensively and fixed the side mirror on my Civic. Cameron gave me fair appraisals and options moving forward. Will keep working with them in the future.Service:Body Trim

Sara Vargo: Positive:Professionalism,QualityCameron was so helpful when I visited Gerber for some scratches on my car. He gave me an honest estimate and some helpful advice. He also cleaned up the area of the damage and made it look much better, which I really appreciated. Thank you for the kindness and excellent service!Service:General repairs maintenance

Cynthia Weaver: Super nice guys and they fixed my issue quickly! Their work is high quality.

Janene Ternes: Positive:Professionalism,Punctuality,Quality,ValueErik at Gerber Collision worked very hard to make sure that I was satisfied. My car looked great when I picked it up. I highly recommend them for your body repair needs.Service:Body Trim

Gabrielle Flint: Positive:Professionalism,Quality

Mia Ionascu: Excelent service

Droxity Music: Great people and great service but the turnaround time is a bit too long. Most insurance rental car coverage lasts for 30 days and the car was in there way longer than that. My car went in on December 1st and I just picked it up on January 16th. Luckily the management there gave me a week of rental car coverage which is something they didn't have to do since they understood my situation. Tammie is great and so is Amanda. They also did a great job on my car. I'd say the biggest issue is after I picked up my car I found evidence of a mice problem. I had a new pack of gum I mistakenly left in there and it seems like at some point mice got in my car and pooped in my compartments and ate my gum. Not a great feeling knowing there were mice in my vehicle. They did clean it out well though so I doubt I have any left lingering around inside but still jarring nonetheless.Services:Tires,Auto glass repair,Electrical,Body Trim,Painting

Amy Nelson: Knowledgeable, efficient and super friendly over delivered

Clayton Scott: Failed to contact me after my repair was approved, set my repair back several weeks.Service:Body Trim

Joanne Holland: I scheduled a month out and had to get off work early in order to have an estimate written. I called the day of and was told that they could not do the estimate which is going to put me out another month. Bad business!!!!

Brittany Price: Great communication! Flawless work! Tammy at the front desk is very sweet and accommodating. This is my 2nd visit and I’m sure won’t be my last!!! Thank you Gerber Team!!Services:Auto glass repair,Body Trim,Painting

Skylr Capwell: Services:Body Trim,Painting

JYP HC: Take your vehicle somewhere else don’t let that repair your vehicle. The paint job they did on my front bumper is terrible it does not match the same paint as my car and after having repair driving about a mile away my vehicle doesn’t even work. I will never pick this company for Service again

Lana Hogeboom: They are friendly and easy to talk to. Explained everything very well and answered all my questions. They also deal directly with the insurance company. It was easy, smooth and quick working with them.

Steven Storm: Where to begin? My wife was in an accident on Nov 27th and we had the vehicle towed to Gerber for (right) front end work and a cracked windshield (about 1in.) They didn’t even look at the vehicle until Dec 10th. We had Alex Loveless assigned to our vehicle who just blatantly lied multiple times throughout the process, was never right on his timelines, and obviously doesn’t like returning phone calls. We were supposed to get the vehicle back Jan 3rd, but somebody at the shop ran over and destroyed our key fob resulting in an extra week of service (how a key fob takes a week to replace is beyond me) Let’s fast forward to today Jan 13th, we finally pick up our vehicle only to find that the 1in crack in the windshield wasn’t even addressed and it has stretched to 10+ inches now directly in the drivers line of sight! After calling the infamous Alex AGAIN, he stated that my wife signed off on the windshield being a “prior” issue unrelated to the crash. Funny thing is, we sent pictures of the windshield to Allstate the day of the accident, and we had the vehicle towed to Gerber so nobody was present during Alex’s “inspection” and thus couldn’t have signed anything. Currently waiting for our copy of Alex’s inspection with my wife’s signature which I’m sure we will never see. Alex also told us that we would have to pay 30% of the cost for the new tire which would only be around $30… yeah try $100, only pleasant experience was the women at the front desk who cut the price of the tire. After running over my key fob, taking a month and a half to fix my vehicle, watching the crack they were supposed to fix expand over 10inches while they had the vehicle, you’d think they’d feel slightly at fault and apologetic but nope! Terrible company, terrible employees, if you do go here stay far away from con man Alex Loveless.Services:Body Trim,Auto glass repair,Painting

celadonkim: Have been going here for years when I have had the unfortunate need for collision repairs.Class act all the way. When my son who is an EMT and firefighter needed an estimate for a stubborn insurance company, they were super fast to step in and help.Thank you Gerber!

Maurice Pogue (Phoenix RISING): Got in a car accident about 2 years ago. My poor Genesis had its driver side door crushed in.Not only did they restore everything like new, while they had my car, they touched up other areas of the vehicle. You know, little scratches and things that happen to the paint job over time that are simply unavoidable.I asked them to change the decal on the rear of my vehicle from the Hyundai "H" to the Wayne to Genesis logo, since mine is a 2015, and they didn't start putting a winged logos on this model front wheel 2016. Gerber slapped me on there for me no problem.I don't recommend getting into a car accident, but if you have a late model baby like I do and she's injured, I recommend taking your vehicle to Gerber, even if they're an hour away!

robert malosh: Positive:Professionalism,Punctuality,QualityI had an unexpected collision with a deer, & USAA recommends these guys. I’m grateful they did. They communicated with me extensively, pulled a favor to get me a rental car, and made me feel comfortable throughout the whole experience. Couldn’t have had a better experience!!!!Services:Body Trim,Painting

Haley Williams: I needed to come get my car fixed. My insurance wanted to go through them for repairs. They tell me a date to come drop the car off. I get a call the day before saying they can’t fix my car so they set another date for me to bring it in. Today they call me the day before I’m supposed to come in and they tell me they’re going to have to reschedule. I’m tired of being strung along I planned everything two to three weeks ahead of time. I don’t understand why they keep scheduling me for dates if they can’t because this is the second time.Service:Body Trim

Arthur Phelan: They took credit for other people's work.

Allison Sitts: Told us they don't accept tow-ins, even though our insurance company recommended them after our crash. It made an already stressful situation more stressful.

curtis Johnson: Tammy was great.

John Woods: Positive:Professionalism,Punctuality,QualityI took my truck to Gerber Collision and Glass after I hit a deer, the staff were professional and polite took the vehicle in on a Thursday and drove it home the next Wednesday they did an excellent job and would recommend them.Services:Body Trim,Painting

Dan Nelson: Very quick and professional

Esther Akintayo: Positive:Professionalism,Punctuality,Quality,ValueFixed my drivers side lights and bumper.They did wonderful job. Thanks

Katrina Perreault: Managed to have some gnarly body damage done by a deer. Gerber completely rebuilt the front end of my Jeep and it looks absolutely brand new. The entire staff was so friendly and kept me up to date the entire time

Adam Bain: Fast, polite and honest! They’re the best.

Daniel Federspiel: Awesome

Shanell Hodder: 10/10 Service! Walker and AJ kept me informed every week, they worked with me on budget and even threw in a painted panel as a “Christmas surprise”Very personal service from drop off until pick up and they are very appreciated by me and my family!Service:Body Trim

jeffmd00: Excellent service. Communicated very well.

Tori Osborn: Positive:Professionalism,Punctuality,Quality,ValueI am beyond thrilled with Gerber Collision and Glass! I came in with a piece of my vehicle that ripped off and the kind gentleman fixed it free of charge within ten minutes!! How amazing! The woman behind the desk was so sweet as well. I will definitely be back and I 10/10 recommend!!Service:Body Trim

Debbie Burr: Despite the issues everyone is having with parts these days, the repair was done in a timely manner. And it looks great. Walker was professional and kept me updated. Laura was very helpful and friendly too. I think they take pride in their work and value their customers. The front office is clean and doesn't smell like paint or car fumes like many repair shops.Services:Painting,Body Trim

J. C. W. Wils: Walker and the crew at Gerber did a FANTASTIC job repairing the extensive crunched up dents in the passenger side doors of my car. There were no cut corners, the job was perfectly completed (you can't tell it was ever damaged), and they were a good "go-between" while handling communication with the insurance company. They were professional, friendly, informative, and most importantly...they kept me up to date almost daily with personal contact, to let me know how the job was proceeding. They finished with the job right on time...in fact it actually was one day earlier than I was able to pick it up. I will never go anywhere else for body work (but hopefully I will never need to...).Services:Painting,Body Trim

Sherrel Wells: Positive:Professionalism,Punctuality,Quality,ValueThey have always been professional and helpful. They have assisted with other car things as well and had answers.Service:Body Trim

Robert Falcone: Have been going there for all my issues for many years, changed ownership a few times but the same crew is still there, a testament to their professionalism and great work.

Scott Luckhardt: Very kind and EXTREMELY HELPFUL 🙂🙂🙂

Jeanne Dotson: Great staff wonderful service

David Brown: Good, Honest shop. They do great work, on time, on the estimateAsk for Brandon.

Nathaniel Seelbach (Idiosyncrasy): My car looks good as new. All of the staff was professional. Work was completed in a timely manner. Thanks, Gerber! P.S remember to put your car in park before exiting it. Life lessons, folks!

Deborah Marcum: Took our show car to the one on Jackson Ave, what a mistake! Screwed up a decal that they put on wrong in the first place, we had to buy another decal and they ripped it saying it sat to long on a shelf, when we called the company, very reputable, that we bought the decal from they said all decals are print to order. Now we are on our 3rd $100 decal and let me assure you, they will not be touching it. The life time warranty on the first one has cost us double. Stay away from this company, poor ethics!!!

Mrs. Trowbridge: no one likes to deal with car wrecks but if you ever have to;Gerber Collision is where you want to go...From the first phone call i had to make until i was leaving their lot;Gerber Collision made the entire experience much more pleasant than I would have anticipated . not only did they give their best efforts to repair our vehicle, but they finished early! Their work was excellent and their warranty is the best I've ever seen in the auto industry.Thanks Tammy and staff!

David Krasnow: Erik was extremely professional and friendly, great service and expertise!

Brian Graham (Briand56): Great service

Jake L: I, like most people, have significant trust issues with mechanics. So far they have done the work and apparently not made any new work by "accident." Thank you.

Karen Smith: Not only did they do a great job with our repair , they are super efficient! Tammy helped us with the insurance and rental car when we had issues. We won't go anywhere else with future needs!

Dragan Apostolov: They will give you a great turnaround date that they will later on extend to more then double, left my car for repair there and ended up pulling it out because they were going to take too long to repair found my car In worst shape from before it was taken there, scratches everywhere , glass window glue on my interiror and back seat. Highly recommend to avoid taking anything there. Over all -5 stars. Custumer service -10.

Mike Maloney: Friendly people. They have everything you need. Highly Recommended.

Marlene Witter: Super helpful and friendly. Glad they knew what we needed for our paint project.

bill thomas: Used to buy paint and supplies when they were in downtown Ann Arbor, did lots of painting. Last year I went to their new store on Industrial to buy some paint for a dash panel I made for my boat, flat fiberglass 30 inches x 12 inches. They quoted me paint, reducers, thinners, etc. for over $300. I told the no, I'd just paint it with Duple-Color spray can instead and I walked out. And they were smiling and smug, almost laughing at me when I walked out. It wasn't that I couldn't afford it, just thought it was ridiculous. Will never go back.

Arthur Phelan: They have not yet completed the repairs however I can say that Ross Brakes's honesty and integrity is beyond reproach. A rival collision shop tried to total my car and strip it for parts without my knowledge. Thank God for RBC who had already given me a true estimate. No price gouging. Just honest people,honest work.

Lonnie Forrester: Very friendly,very professional. Top notch shop. Highly recommended

Ryan Hullah: Great customer service! Would definitely recommend and return.

Lavar Green-Jackson: Unfortunately my experience at this establishment was not very good. I brought my car here to be repaired and was constantly told different dates when my car would be ready, however, it was never ready on that date and I was not notified. Evan Dowling was assisting me and he was somewhat helpful but I aslways had to reach out via email and/or by phone and 8/10 times I did not receive a reply. Leading me to have to call the shop instead of his direct line. Fortunately, Curt was able to help me out and get my car returned, even though it took more time than expected. I completely understand delays, I know there's a lot of factors that go into repairing a vehicle. However, I think the least that could be done is to let the customer know that. They did a fairly good job on my car but the customer service was pretty bad, which is why I'm giving them a 2/5.

Brent George: Amazing service, 6 out of 5 stars. When I was in a car crash, I went to four different shops to get quotes. This was the only shop that described my quote in detail and talked about what unexpected costs may occur that were not visible from the initial inspection. They were also sensitive to the fact that I was paying out of pocket and gave the most affordable quote, did an impeccable repair job, AND came in $400 under budget. Super friendly too.Service:Body Trim

Mike B: Best bodyshop in Michigan. Great work and knowledgeable staff

Georgia Vulicevic: Service:Body TrimPositive:Professionalism,Punctuality,Quality,Value

Ruin: Poor communication . I was lied to just to get you to show up

Lizz The cake lady: Services:Body Trim,PaintingPositive:Quality

Emma King: I would strongly recommend Suburban collision center to anyone looking for a high quality and reliable auto body shop. My car got hit and I chose to have it taken to Suburban Chevrolet after a really great oil change experience there previously. They were incredibly communicative, professional, punctual and they were an advocate for my vehicle with insurance. I worked with Natalie and she was amazing. 10/10 experience, thank you!Services:Tires,Body Trim,Steering suspension repair,Painting

Venkat D. Rao: Positive:Professionalism,Punctuality,Quality,ValueI have used them several times in the last 10 years. I found the staff to be extremely professional and courteous. Always finished the job on time and kept me informed of the progress.Services:Electrical,Body Trim,Painting

Natalie Dennis (Natty): Positive:Professionalism,Punctuality,QualityI had my car in for repairs to my door and couldn’t be happier with the work performed! The body work looks phenomenal and the paint it is flawless. Highly recommend!Services:Body Trim,Painting

Joshua Diaz: I took my car to Suburban Chevrolet Cadillac of Ann Arbor after hitting a deer.I called and spoke with Kendall and she walked me through EVERY step to get my things in order.From dealing with my insurance company, rental car, etc... she called regularly to keep me informed of exactly where they were with my vehicle and what stages my vehicle was in! When my car was done she even went the extra mile and stayed after hours to ensure all my vehicles needs were taken care of, and made sure that I was completely satisfied.This IS a big deal because there are so many places that do the bare minimum and keep you in the dark until you call them.The entire staff seemed to wok together and were completely orchestrated with one another! And that flowed over into my needs!Services:Body Trim,Painting

Shelby Treib: I took my dream car (BMW X1) here due to an unfortunate event of being hit in a parking lot and having to file an insurance claim for body work that needed to be completed. I worked with Natalie who was so kind in getting me into a loaner vehicle and working efficiently with my insurance company to get all OEM parts. She was very professional and you can tell she truly cared about you. Very pleased and will comeback!! A++Service:Body Trim

Breanna Ahern: Positive:Professionalism,Punctuality,Quality,ValueTom and all the staff there are phenomenal and extremely helpful/knowledgeable. I have never had a bad experience and they also go above and beyond! I have nothing but great reviews for them. I had to have some body work done on 2 different occasions and each time I am blown away with the professionalism and helpfulness of the staff!

Lance Brown: Positive:ProfessionalismSuburban employee Lance Lanway went above and beyond for us again. It's that type quality service that keeps us coming backService:Oil change

Leigh Hubbard: I took my Silverado in after I hit a deer. The shop was extremely commutative with me about what was happening during the repair process. They were always the first to call me, my insurance company would call me 2-4 hours after the shop had. A few months later someone backed into my front bumper. I took my truck back to the the shop and got the same outstanding service! I won’t let another collision shop even look at my vehicles.

Charles Jaeger: Positive:ProfessionalismI brought my BMW Z4 in to get the front fender repaired. Patrick helped me with all my questions and concerns. A loaner was offered but not needed.Hopefully I don’t have to go back anytime soon. :)But I will definitely be a repeat customer.

Corbin Dickerson: I’m usually not one to review online, but I wanted to take a moment to say how pleased I was with the service I received at suburban. Their body shop crew is top notch. Both Natalie and Patrick in particular were very professional and treated me with kindness and respect. Patrick was very knowledgeable and easy to work with. The results were above expectation and done on time. I would not hesitate to bring my vehicle there for repair again.

ICBUS30: So called “manager” should not use profanity towards customers some manager you are. Definitely won’t recommend

Ayla T: I wish I could give a lower star rating. I called about a specific car that I was planning to purchase as soon as possible and was told they had it then put on hold and told they sold it just minutes before I called, bummed out but I moved on. My father called them about a different car they advertised and they said that one was sold but offered the previous car I had called about to him. Chalking it up to simple ageism and I still really liking that car, we scheduled an appointment first thing in the morning and as we were running late the next day we called to let them know and they told us they had sold the car just 20 minutes before. If we had not been late and called ourselves we would have driven all the way out to Ann Arbor for nothing and they did nothing to call to say the car was already sold. Bad customer service horrible professionalism and terrible business practices all around, I will never do business with this place ever again.

Socio FPV: Sold me Lemon.Service Worked on 2019 Silverado for 3 months. Gave it back even more broken than when dropped off.Dog hair from jacket on loaner vehicles is their excuse to not work on it anymore . Their body shop also committed insurance fruad on my previous truck and fired their Previous Body Shop Manager over it .Go to any other dealership. This place has no qualified techs and is very shady . They also constantly belittle the customers from Ann Arbor.

Stephen Ewing: Kendall Cook was our service adviser, and she did a great job keeping us up to date on the repair status and worked very well with our insurance company to make sure everything was covered. The loaner process was easy and efficient. Our repair was completed beautifully, would highly recommend Suburban Collision for repair work.