Best Auto Restoration Service Ann Arbor Near Me

Hassan Al: There’s a bald angry little man yelling and cursing for no reason, disgusting attitude and horrible customer serviceServices:Battery,Brakes

Frederick: Had both front axles replaced on a 27 year old Jaguar. Most shops around town won't even touch an old Jaguar. I got referred to these guys by an other shop. Great experience all around. Very knowledgeable, super nice guys despite having some typical struggles that come with old cars. The price was very reasonable and I'm sure they did not charge me for all the time it took. I've done a lot of work on Jags and I know they can be enormously time consuming to repair. Five-plus stars for Full Auto.👍Service:Steering suspension repair

Kaeun Park: Stopped by this place to see if I could fix my car here. Turned out that the shop is more of a place for customizing/restoration so I left. But the owner was super kind and recommended another shop nearby!

Colleen Warner: Walked in off the street after a referral from Steve Steeb’s Service. I spoke to Mike and explained my hard top convertible won’t go up.I never left the parking lot. In less than 5 minutes Mike diagnosed the problem and fixed it. He had to make the part since my car is a Pontiac and parts don’t exist anymore.I’ve been all over town trying to get help to fix it.I can now use my convertible again!! Yay!You are one in a million Mike, thank you!

J B: Custom shop that did some paint work for me. Excellent service, quick turnaround and fair pricing. The shop focuses on restorations and custom builds so it's definitely a cut above your average collision repair place.I needed a used panel painted. Most other shops turned away the project because they don't want the liability of dealing with a DIY project. Full Auto was happy to help with all the painting, and enabled me to complete the job for less than half what a colission repair shop quoted me. Will return with any future business.Check out the custom color match of my trunk deck lid. Perfect match.

dan arend: Had them install after market Ididit steering wheel and column and new gauges in my 57 Chevy belair 2 door hardtop. Excellent service.

Robert C. Dishong: FANTASTIC BUSINESS, GREAT CUSTOM WORK, LUCKY TO FIND SUCH AN AWESOME BUSINESS!!! THANKS GUYS!!!!!

Anthony Cicerella: Complete restoration on my 58 Cadillac several years ago, recently had to take it back for some touch ups and there are no words that would describe the fantastic work they did!!! If your lucky enough to have Full Auto work on your vehicle you will understand this review! Thank you so much to Mike and Mikey for the professional fair priced work you did on my classic!!!!! Look no further you have found the best!!!!Service:Painting

bestbuilt1000: Great crew

Christopher Cole: Positive:QualityI took a 57 Chevy station wagon to them that was mostly in boxes. They did a great job putting it together and gettingit running. Highly satisfied with their work. I'd recommend them to everyone.Services:Body Trim,Painting,Welding

Jonathan: Always attentive to details, super nice local shop.

Kyle Newmeyer: I don't know them personally, but the best vintage cars in the area keep them busy. They are be restoring a 1957 Bel Aire station wagon.

Jerry Kitchen: I have known the owners for a long time, Mike Jr was learning how to ride a bicycle when I first met him and Mike Sr was very helpful in the beginning of my painting of automobiles.

E Meds: Totally overrated. They will only work with you if they like your car, and have an interest in doing so. Held my car for over 3 months only to tell me "oh sorry" we only do custom work on cars 1960's and older! Ok.

Pharaoh T.: I went here back in 2015 to have them look over an old 79 Vette I had. Took good care of it before I went out over the road. When unexpected events happened, I gave them my Vette as I knew they were the best ones to have it.Mr. Mike was was full of passion about the work he does and I had chance to see the beauties that he was working on. Even got yhe privilege to see his own personal custom.If I ever get another classic Vette in the future, Im coming back here again.

Terry McNutt: Mike and Mike are masters at restoration. My 63 Nova with an LS3 conversion is proof positive. They were even able to correct a few mistakes made by the manufacturer. They are doing a 66 Chevelle for me right now and it looks fantastic.

Mark Sockness: Mike and Mike are amazing. They can do it all. Provided so much help to me and my car was completed with amazing results.

Daniel Thompson: Full Auto means just that--they can do all kinds of repairs on all kinds of cars. Example:: My 1942 Ford army Jeep developed a transmission problem. I called every transmission shop in Ann Arbor, and none of them were willing to touch it. I called Full Auto, and Mike said "sure, bring it on in!" No, they're not cheap, but why should they be--they're the best!

Kevin Wakefield: Beautiful custom car work excellent you can also stop by dispensaries in Ann Arbor they have the best medicine

Michael Rybicki: An honest repair shop specializing in classic cars.

Ryan Foster: This place went above and beyond with my estimate. Progressive wouldn't do their job and send an adjuster, so the owner took it upon himself to call my insurance company to see what was going on. He not only did their job, but made sure I had my car back in a reasonable amount of time. You have my business for any future needs! Hands down the best place in town. I love your pugs too!

Roland Ronish: They did a stellar job on my Cadillac in less than a week. After searching several shops online, this one had the most, best favorable reviews. There was only one dissent but that comes with the territory. That person didn't realize what has to be done to accomplish what was needed.When the weather clears, and things slow down, My Accord has some parking lot damage that I would like them to fix.My Accord was hit twice. They did such a good job both times it looks like it came off the showroom floor. ( The car must be a target )

Lewis Poole: Recently had a side collision, needed two doors and mirror replaced. I first contacted a few of the corporate chain type collision centers and had to wait a week to make an appointment for them to consider an estimate. From there, it would take 60 to 90 days before they could commence work.I then called Ann Arbor Auto Body. A total of only 10 days elapsed between the first phone call and the completion of the actual work. The price seemed reasonable compared to what was estimated elsewhere, and the quality exceeded my expectations. Give these guys a shot next time you get in a jam!Service:Body Trim

Mark Wilczko: Saved me a good deal of money, took less than a week, and came out perfectly.

sharron a Kniffen: They where nice but not the right type of shop to fix the problem.

harrison withers: Ann Arbor Auto Body is as straight forward and honest as they come. Good work done for a fair price without all the "extras" you end up paying for at the dealer or other big shops.

J B Moore: They did awesome work for a reasonable price.

Ilkin Hossoy: This is a family business slightly further down on Jackson than the other collision shops. These guys are fast and reasonable and trustworthy! They fixed my car within one week, when some of the other places were telling me that they wouldn’t even touch it until May, because they were so fully booked! Also, they ended up saving $500 on my initial estimate, because they didn’t need to change some of the parts after all. I recommend them highly to anyone!!

Ray Champagne: You want fast, knowledgeable, and reasonably priced- check them.out

Eric Zughaib: Very easy to work with. Fast, efficient, knowledgeable, competent, jovial, and very fair in pricing.

Brandon M: I recently took my Hyundai Sonata to Ann Arbor Auto Body to get my bumper replaced and they did an amazing job.I was very impressed with the work. My car looked brand new.The price was very fair and the work was done quick. The owner is easy to talk with and easy to get a hold of. No complaints at all.

Kathleen Longo: They did a nice job fixing some scrapes on my Subaru. The work was done when promised and it looks great! Paint color seems to match exactly. They were less expensive than Whitney’s, which was important to me since I was paying out of pocket and not using insurance. Email communication during the process was very helpful and timely.

James Davis: Ann Arbor Auto Body did first-rate work at a reasonable price on our Honda. They were polite, pleasant to work with, and speedy. Not only did they take care of the damage to the front bumper cover, they also repaired at no cost a couple of nicks in the paint on the hood. Also, it was a pleasure meeting Arthur, one of their two dogs.

Doug Crosbie: I can't say enough great things about Ann Arbor Auto Body. I took my car here to get my carbon fiber hood prepped and painted, and when I got it back, wow. It was absolutely flawless. The guys that work there are great. Extremely polite, helpful, and professional. I will definitely be back if I need work done on my GTO.

Shay Allen: I came in with a front bumper basically torn off and destroyed headlights. They had it done in just a few hours and didn't charge me an arm and a leg. These guys are great!

Thomas Henson: This place has earned any and all future business for me!! I accidentally scratched my beloved 57 Chevy Belair. This place was recommended to me by a friend and I now know why. I had put a 3 inch long very deep scratch in my rear drivers side door. The paint job on the car is 10 years old and they matched it perfectly!!!! They also did a few touch ups on some random rock chips without me even asking!!!! They also gave me some touch up paint from my future rock chips or other mishaps. They quoted me a price and that is exactly what it cost. They also did the work seven days quicker than I anticipated. I can't say enough about this place. The quality craftsmanship and care that they put in the my vehicle is by far the best of any service I've ever had done to any of my vehicles!!! Thank you guys again!!!!

Rob Sass: I've restored several classic cars and I'm extremely picky about paint and body work. Kyle and his family do a tremendous job--great prep work, excellent matching and good finish work. The car was returned to me clean and they even took the time to replace some plastic rivits in the trunk that secured the carpeting. That friends is attention to detail and going the extra mile. And did I mention that they were super reasonable too?

Aaron M: Great service, looks great, and much cheaper than the in-town chain repair shops.

Aaralyn Huhn: Good support from staff

Chad Corser: We take pride in our work we do here, and know how important your vehicle is to you. We are a family owned and ran business that treats our customers and their vehicles like we would like to be treated. Thanks for your business.

Jessica Spencer: This place is has top-notch exceptional service with quality work. If you want to be taken care of after an accident and not have to stress about anything, this is the place. They did a temp fix on my car so I could drive it while I wait for the parts to come in. There is a part shortage and it’s a Pontiac, which they don’t make anymore, so it took a little bit to get the parts. The repair was quick, they did such a great job, and everyone is super nice and helpful.Services:Painting,Body Trim

Ben Keller: Very helpful when someone hit my car in a parking lot and put it back together until can be repaired. Very thankful for their help. Look forward to using them once the parts are available.Just got my car back following the repair and it looks great. The pick up was quick and easy.

Michael O'Keefe: Great service and great job on the repairs from the tree branches that fell all over my car! Thanks!

Robert Benisch: This was a very very good experience. Absolutely stellar. We had to get some work done after an accident. Going in for the estimate: came in-person, and got the estimate the same day and you can make your decisions based on the estimate. This helped us decide on the spot we would go through insurance. The work done was great and they even give your car a very nice exterior clean and a little bit of detailing work! They had needed some extra parts (this only came up during the body work) and communicated very well about It was very nicely done. We were very happy with the end result and given what they did for us and what the parts were costing, I would say this is very reasonably priced too. The only drawback to such a great place is that people notice and they are booked quite a while in advance, however they do communicate that from the very beginning so take that into consideration. This also brings me to another point why this place was great. The communication was stellar. From initial call about getting an estimate (including communication on the current booking situation), to helping us get the estimate to insurance, checking in about drop-off time and instrunctions, time estimate, all the way to the end this was a great experience. Thank you all for the great work you have done.

Zack Hale: I really couldn't be happier with the quality of repairs and customer service. The guys here are knowledgeable and were genuinely happy to help. I had my wrecked Honda towed and inspected here and they took the time to chat and give me advice beyond the normal expectations. They also did a great job fixing side trim damage on a Tesla.Service:Body Trim

Xiaoyue Shi: Very good communication with reasonable price.

Nav Dalmia: Got an estimate from Josh; incredibly kind and patient, very easy process, would recommend here for any collision related needsService:Painting

Lauren Langley: Amazing customer service and quick turnaround! Highly recommend!Service:Body Trim

Mark Laramore: Repairs were great. Quality was awesome.Services:Steering suspension repair,Body Trim,Tires

Jim Bizer: Great job, great serviceServices:Body Trim,Painting

Marcia Tobias: They did a perfect repair on my car after an accident. Especially grateful for quick fix making my car drivable while I waited for my appointment.Service:Body Trim

Dustin Johnston: It took forever to get in (all of the repair places are crazy backed-up these days) but when we finally got in, they did a great job. It was a fast repair and they returned the car cleaner than how I left it. Really appreciated the quality work and above-and-beyond customer serviceService:Body Trim

Annette Figueroa-Schreiber: Service:Body Trim

Bruce Cicone: They do a great job. Prices are reasonable. They go out of their way to help customers out.

Steven Kim: They did an amazing job repairing rear bumper. Josh was always extremely honest and transparent. He always go above and beyond and do what’s best for customer.

Adrienne Meyer: Although I hope to not need more body work on my car in the future, if I do, I'm only going to Ross Beakes from now on. The work they did was great, and they took care to touch up spots on the car that weren't under the insurance claim so it would look cohesive. I had dropped it off with a tire pressure warning but didn't think to say anything about it, expecting to fill them when I got it back, and they took care of it without saying anything. In addition, I noticed that a plastic shield that had been making noise when I was driving was also appropriately tightened (which is something I had been asking for help with, without success, from my service shop) even though it wasn't near the part that was being fixed. Finally, the gentlemen (Steve and Josh) who helped me with the estimate and repair talked to me with respect and were super friendly, and as a woman this is not always my experience at a car shop. Kudos to Ross Beakes for the great work.Service:Body Trim

Latania Fair: Friendly staff overall great customer service.Service:Body Trim

RJ Schreiner: Awesome work and service!!!Services:Body Trim,Painting

Sue: Excellent work! Wonderful people.Services:Body Trim,Painting

Christine Comer: I haven't actually had the work done, but the estimate process couldn't be easier or more friendly. I have faith that this will be a very good experience.

Louisette Richards: Really cool and fast

Christina Marudas: Hard working and great service.

Curty Peiji: Jeff and his crew are are as salt of the earth as they come.honest ,loving folks ,who are passionate about peoples iron family members.

Shahniwaz Labana: Positive:Punctuality,Quality,ValueJeff is a great guy. Took my Camry and one of his guys Kevin did a great job fixing it at almost half the cost at the other body shop. Looks brand new. Did it on time as requested, even working on the weekend. Very down to earth and very reasonable prices and great quality.

Scott Alf: Classic restorations.

Kate Samra: WOW! Jeff and Ed at Hawkins Auto Body are awesome. I blew a tire on my truck about a mile north and pulled off the highway into the nearest auto body shop. I was greeted by friendly faces that were more than willing to help me out! They quickly removed the blown tire (see photo), pulled out my spare, and secured it so that I could be on my way. I was in and out within 20 minutes. Friendly conversation, helpful information, and much appreciated help. Thank you so much!!

Ed Kull: Not racist. Good shop old cars old man. Use your words wisely and research what shop is best for your make of car so you dont go to the wrong type of shop again lady. -ed

Sriya Panta: Please don’t go here. This man that runs the shop is extremely rude and was yelling at me. He gave me an appointment for 4 pm and when I got there he told me that I am disturbing him during his “college football” time. He then started to yell at me. I did nothing to provoke him. I don’t want to use this word lightly but I am positive that he is a racist. I am a southeastern woman and I think it is because of my race that he was so belligerent. In all honesty, with the way that he was talking, I was scared that he would hurt me. Please don’t go here by yourself, especially if you are of a different race, or if you are a woman. This incident happened today and I am still shaken. I will call bad business bureau first thing Monday morning to report this incident.

Droxity Music: Great people and great service but the turnaround time is a bit too long. Most insurance rental car coverage lasts for 30 days and the car was in there way longer than that. My car went in on December 1st and I just picked it up on January 16th. Luckily the management there gave me a week of rental car coverage which is something they didn't have to do since they understood my situation. Tammie is great and so is Amanda. They also did a great job on my car. I'd say the biggest issue is after I picked up my car I found evidence of a mice problem. I had a new pack of gum I mistakenly left in there and it seems like at some point mice got in my car and pooped in my compartments and ate my gum. Not a great feeling knowing there were mice in my vehicle. They did clean it out well though so I doubt I have any left lingering around inside but still jarring nonetheless.Services:Tires,Auto glass repair,Electrical,Body Trim,Painting

Amy Nelson: Knowledgeable, efficient and super friendly over delivered

Clayton Scott: Failed to contact me after my repair was approved, set my repair back several weeks.Service:Body Trim

Joanne Holland: I scheduled a month out and had to get off work early in order to have an estimate written. I called the day of and was told that they could not do the estimate which is going to put me out another month. Bad business!!!!

Brittany Price: Great communication! Flawless work! Tammy at the front desk is very sweet and accommodating. This is my 2nd visit and I’m sure won’t be my last!!! Thank you Gerber Team!!Services:Auto glass repair,Body Trim,Painting

Skylr Capwell: Services:Body Trim,Painting

JYP HC: Take your vehicle somewhere else don’t let that repair your vehicle. The paint job they did on my front bumper is terrible it does not match the same paint as my car and after having repair driving about a mile away my vehicle doesn’t even work. I will never pick this company for Service again

Lana Hogeboom: They are friendly and easy to talk to. Explained everything very well and answered all my questions. They also deal directly with the insurance company. It was easy, smooth and quick working with them.

Steven Storm: Where to begin? My wife was in an accident on Nov 27th and we had the vehicle towed to Gerber for (right) front end work and a cracked windshield (about 1in.) They didn’t even look at the vehicle until Dec 10th. We had Alex Loveless assigned to our vehicle who just blatantly lied multiple times throughout the process, was never right on his timelines, and obviously doesn’t like returning phone calls. We were supposed to get the vehicle back Jan 3rd, but somebody at the shop ran over and destroyed our key fob resulting in an extra week of service (how a key fob takes a week to replace is beyond me) Let’s fast forward to today Jan 13th, we finally pick up our vehicle only to find that the 1in crack in the windshield wasn’t even addressed and it has stretched to 10+ inches now directly in the drivers line of sight! After calling the infamous Alex AGAIN, he stated that my wife signed off on the windshield being a “prior” issue unrelated to the crash. Funny thing is, we sent pictures of the windshield to Allstate the day of the accident, and we had the vehicle towed to Gerber so nobody was present during Alex’s “inspection” and thus couldn’t have signed anything. Currently waiting for our copy of Alex’s inspection with my wife’s signature which I’m sure we will never see. Alex also told us that we would have to pay 30% of the cost for the new tire which would only be around $30… yeah try $100, only pleasant experience was the women at the front desk who cut the price of the tire. After running over my key fob, taking a month and a half to fix my vehicle, watching the crack they were supposed to fix expand over 10inches while they had the vehicle, you’d think they’d feel slightly at fault and apologetic but nope! Terrible company, terrible employees, if you do go here stay far away from con man Alex Loveless.Services:Body Trim,Auto glass repair,Painting

celadonkim: Have been going here for years when I have had the unfortunate need for collision repairs.Class act all the way. When my son who is an EMT and firefighter needed an estimate for a stubborn insurance company, they were super fast to step in and help.Thank you Gerber!

Maurice Pogue (Phoenix RISING): Got in a car accident about 2 years ago. My poor Genesis had its driver side door crushed in.Not only did they restore everything like new, while they had my car, they touched up other areas of the vehicle. You know, little scratches and things that happen to the paint job over time that are simply unavoidable.I asked them to change the decal on the rear of my vehicle from the Hyundai "H" to the Wayne to Genesis logo, since mine is a 2015, and they didn't start putting a winged logos on this model front wheel 2016. Gerber slapped me on there for me no problem.I don't recommend getting into a car accident, but if you have a late model baby like I do and she's injured, I recommend taking your vehicle to Gerber, even if they're an hour away!

robert malosh: Positive:Professionalism,Punctuality,QualityI had an unexpected collision with a deer, & USAA recommends these guys. I’m grateful they did. They communicated with me extensively, pulled a favor to get me a rental car, and made me feel comfortable throughout the whole experience. Couldn’t have had a better experience!!!!Services:Body Trim,Painting

Haley Williams: I needed to come get my car fixed. My insurance wanted to go through them for repairs. They tell me a date to come drop the car off. I get a call the day before saying they can’t fix my car so they set another date for me to bring it in. Today they call me the day before I’m supposed to come in and they tell me they’re going to have to reschedule. I’m tired of being strung along I planned everything two to three weeks ahead of time. I don’t understand why they keep scheduling me for dates if they can’t because this is the second time.Service:Body Trim

Arthur Phelan: They took credit for other people's work.

Allison Sitts: Told us they don't accept tow-ins, even though our insurance company recommended them after our crash. It made an already stressful situation more stressful.

curtis Johnson: Tammy was great.

John Woods: Positive:Professionalism,Punctuality,QualityI took my truck to Gerber Collision and Glass after I hit a deer, the staff were professional and polite took the vehicle in on a Thursday and drove it home the next Wednesday they did an excellent job and would recommend them.Services:Body Trim,Painting

Dan Nelson: Very quick and professional

Esther Akintayo: Positive:Professionalism,Punctuality,Quality,ValueFixed my drivers side lights and bumper.They did wonderful job. Thanks

Katrina Perreault: Managed to have some gnarly body damage done by a deer. Gerber completely rebuilt the front end of my Jeep and it looks absolutely brand new. The entire staff was so friendly and kept me up to date the entire time

joseph leforce: Took forever to repair my vehicle. Not overly friendly. When I picked up my vehicle The family owners/management were sitting at the front desk and did not even acknowledge me. One would think after 5 months of having someone's car that they would have said something/anything when I came to retrieve my car. Carrie waited on me, nice person.Services:Paint repair,Body Trim

Karen Moore: Awesome experience as always! Thank you!!Service:Body Trim

Mark Slade: Delivered as promised….very professionalService:Body Trim

Marwa ElAskary: Thorough estimate and good pricing, compared to others. Work was completed on time and was done well. Good customer service as well.Services:Painting,Paint repair,Body Trim

James Paille: Excellent work - part order to ok a little while but very efficient - came in 10 minutes for paint match then dropped off the car - back same day! Nice front desk people !Service:Body Trim

Dennis Halalay: Heritage Collision did excellent work on repairing the damage to my vehicle. They were able to inspect my SUV sooner than most of the competition and completed work within the estimated time. I can't speak to costs as it was handled fully by my insurance.

Beanie Meadow: Took my car here after a fender bender wrecked my fender. They ordered the new fender, painted it to match the color, and it looks like new.Service:Body Trim

kathy mangold: Everyone I spoke to there was very friendly and professional. Mel explained everything right up front and answered all my questions, even after the work had started. Afterwards, I was impressed by the excellent quality of the bodywork and painting they did. I was especially surprised at just how beautifully clean the entire car was when I picked it up. I would definitely recommend Heritage to friends and family.Service:Body Trim

Glen Saint Johns: Collision repair from deer accident.

Nina Kececi: Service:Paint repair

Brian Thelen: Services:Paint repair,Body Trim

Megan Miller: Worked looked good after repair and service and personal was fine then. But lack of communication and willingness to help with their warranty/100% lifetime guarantee when the paint begin to chip and peel on my bumper has changed my original option on the work. Be wary of longevity of work.Services:Body Trim,Painting

Jason Stidham: Deer collision repair on our Ford Fusion. Service was timely, friendly, professional, and fair. It was a nice treat to pick up a car that was straight, washed, and detailed on the interior. Phil explained everything very clearly and made us feel taken-care of. This is our second time using Heritage.....and that means something.Services:Paint repair,Body Trim

Tony Nam: Heritage Collision is the first and only collision and repair shop that we take our cars to.

Russell Jahnke: My truck got hit by a tree in a storm and Heritage took care of everything - good as original!Services:Body Trim,Painting

Jessica Spencer: I had a crazy accident that wasn’t my fault, but my Insurance I was paying $100 a month for wouldn’t cover it. That was a hard lesson to learn. I went with them because they are very close to my house. They were so great working with me on the cost and making repairs affordable for me. They had enterprise pick me up and everything it was just a great experience. I would use again.Service:General repairs maintenance

Hannah Lividini: I was in a head on collision back at the end of October 2022. The VW dealer recommended this facility.My car was towed in.I was receiving frequent updates about until December 2022.In November of 2022 I received a voicemail that we were waiting on specifically a fender panel and some other parts for my vehicle. I expected somewhat of a wait due to the make and model of my car.Later in November I received an update that we were now awaiting my fender panel as the only remaining partOn December 13th I received a call with voicemail that all parts were in and that the car was going to the body shop and then to paint.Next week, same update. This continued until early January.In early January 2023 I received a call that the radiator support was ordered and that the part received was not correct for my vehicle, but that the correct one was being ordered and that the vehicle was still being worked on.No updates came after this.Early February I decided to get the manager involved due to the inconsistencies. I included my insurance provider as well.The manager reassured me this was being looked into, and there was an estimated date within one week to have the vehicle completed.Shortly thereafter I received another call from Gerber stating there were more missing parts that were "ordered incorrectly"; An air tube and and a headlight bracket. They then assured me that said parts were being ordered. On this call I requested my battery be replaced as well since the car had been sitting well past 3 months.On February 28th, I received another call stating there were even more parts not yet received.I once again involved the manager in this. Through our communications, he determined there were even more parts missing or ordered incorrectly and reassured me it was being handled.After asking, I was finally offered compensation of a rental car OR having Gerber pay my deductible. I chose the latter.Finally on March 8th I was contacted via email that my car would be ready the next day. I sent an email and we planned to pick the vehicle up at a set time.I left on my lunch and when I arrive to pick up the vehicle, they attempted to have me sign for the vehicle, but when viewing the care, the cover to the keyhole was missing. We were then told "Oh, a manager was supposed to call you. We cannot get the key fob to connect and have to send it to the dealership". This ordeal took 2 hours of time to resolve.Gerber was able to get my car to the dealership and back and then called a day or so later saying my car was ready for pickup.When I arrived they tried to charge me the deductible. When I got in the vehicle, the radio would not turn on. I had to wait as they fixed the fuse to the radio.Upon attempting to leave again my turn signal was rapidly clicking. I returned and had the worker look at it with me, he looked at the front and I looked at the back. He stated he could not figure out what was wrong, but at this point in time I was trying to return to work as it had taken well over my lunch break. He stated to "just check it from time to time to make sure neither are out"When I parked at work, I looked at the front turn signal. It was out. I had to take it separately to another shop to have the turn signal replaced as at this point in time I was done dealing with Gerber.Days later I received an invoice from the VW dealership indicating that when it was serviced on 3/14 the front headlight "required immediate attention".My battery was never replaced, and the service invoice indicated this would need to be replaced soon.The only good thing I have to say about Gerber currently is that my car is at least now fixed and back to me. They caused an unnecessary amount of strife, and while I understand some parts are not hard to come by, my biggest concern is with the multitude of inconsistencies.I feel like not a single portion of the car was collaborated or consistent. The entire experience was extremely disappointing.Service:General repairs maintenance

coolmasterishaan playz: After estimate on my tesla y they said they will order parts and start the work. It took them 4 months to order part. I explained them that my insurance don't pay for my rental and it will be my expense to rent a car so once all the parts are here I will drop my car. They gave me 7 to 10 days to fix my car. But took them almost 4 times the estimate time they gave me.2 weeks after i dropped off my car they didn't even start repair work.when they updated me that body work is done and it's gone for painting which will take 2 to 3 day and 2 weeks later it was still not done. They even promised me that because it took them so long they will pay for my rental. But then said it was not approved when I asked them at pickup. Please do not mislead people about how long to fix the car.I was very disappointed about how long it took them to complete the work. And lying about helping with the rental. I took estimate from 3 different places but decided gerber because I thought it's big place so they will be more professional and keep there promise but disappointed. I think they take more work then they can handle and just keeps car longer and make up some excuse.

Tony Sulfaro: After experiencing collision damage along the left side of my Model 3 I landed on Gerber to complete the repair.The Model 3 has aluminum door panels which makes traditional dent removal very difficult. During my estimate they walked through the repair process (replace door panels, transfer internals, paint match, etc.) and answered all of my questions.Gerber worked with insurance and arranged a rental through Enterprise. After the repair was completed I was able to leave the rental there and drive away in my repaired vehicle. Overall a very painless process.After the repair was completed they detailed the car a bit and then provided care instructions along with having someone walk around the vehicle with me to talk about what was done, how to care for it, etc.My repair timeline:10/9/22 - Accident10/10/22 - Estimate Scheduled11/11/22 - Estimate (~20-30 min visit)01/28/23 - Drop off for repair02/6/23 - Repair completetldr at time of writing:$500 refundable deposit for tesla parts, tesla certified body shop (have software and tooling to complete repairs), longer wait compared to other centers but positive experience nonetheless.Services:Body Trim,Painting

Andre’a Parker: Service:General repairs maintenance

Sherry Edwards: Staff was polite and helpful

Keith Richard: 5 months for parts. 5 weeks in repairs. Forgot to call me when vehicle was done. Forgot to order aero caps and forgot to change the rim.

Marie Charon: Got into a fender bender. They were professional and got the job done well. They even went out and got my sons backpack out of our towed, messed up car with little fuss so he could have it back for school.

Chris Biddle: These guys do a good job. They know what is what. I can't speak to having a car fully repaired there as it turned out mine was totaled. But they were very helpful explaining what was going on and who I should be contacting for what.

Tonya Goven: The customer service is kind, efficient, and nothing short of professional. They work directly work with Progressive which was very convenient fo getting a quote (not sure about other insurance agencies).

Sam Parham: They repaired a cosmetic dent on the side of my truck bed. The nearest repair assessment was 3 weeks out. Then it took 3-4 weeks to find parts. During the repair, they said that they found a part that was torn and on back-order, and there was no way to see it in the initial assessment (internal to bed, invisible from exterior). This turned my 2-week repair into 5 weeks (they never got the part in those 5 weeks, they welded the tear instead). When I picked it up I noticed I could see the welded tear in my wheel well standing 4 feet away from my truck (see pictures). They had lied that it was impossible to see until after pulling apart my truck. Instead, they had overlooked it. It took another 1.5 weeks to get new bed stickers (needed one on each side, because while under their care a lawn mower shot a rock at one of them, damaging the sticker, but not the bed - why was it outside? How is only sticker damage possible?). I’m very disappointed with my experience here, and I only used this place because the previous experience a few years back was good. I’m just lucky I insisted they try to repair the torn part, because otherwise my truck would still be inoperable sitting outside at Gerber awaiting a part on indefinite back-order and more lawn mower rocks, and they’d still be telling me, “there’s no way we could’ve known that part was broken.”Service:Body Trim

stauder tj: Drove 10 miles to get there at 10:30am on a Monday morning. Service drive thru is a third full but no customers are visible. Walked into the customer sevice entrance and a young woman is there and a young guy is on the phone. Woman asks if she can help and I responded that I wanted to get an estimate to have a part replaced. No other customers are there. She responded that she didn't believe that there was anyone arround for that. I indicated I only needed an estimate, not the repair and she shook her head no. I shrugged my sholders, turned around and walked out. Waste of time ...

Adam R: Brandon the estimator was very friendly. We went over my vehicle and he even pointed out things I missed. I will be dropping off my vehicle in July for the repairs.

Analisa Castillo: The team was very accommodating and patient with our needs, not to mention an amazing job on the repairs. We were hit in the rear by a semi truck and you can’t even tell we were in an accident. If we need to do any further fixes we will be back!!!!Services:Painting,General repairs maintenance

Chris Savage: I can't say enough good things about Gerber. They were professional, easy to work, and super efficient. They worked seamlessly with Tesla, my insurance company, and the car rental agency and finished the work earlier than promised. My car looks brand new to boot!Services:Painting,Body Trim

Tae Sung Heo: They did a great job on my tesla model 3 repair, but it took a long time to wait for my turn. But the repair quality was great.

Chris McMeeking: Was told my parts were in and it would be ready tomorrow, three consecutive days in a row. Called and asked, said they were waiting on parts. Something about this place smells off. Allstate sent my car here. I'm suddenly very anxious about that decision and would never do so on my own.

Traci Steinke: first class... wonderful job!

Jilly Moore: Services:Painting,Auto glass repair,Body TrimPositive:Professionalism,Quality

Perry Cosme: Great service. Quality work.