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1. Synergy Fiber - Pittsfield Charter Township
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· 70 reviews
3131 S State St, Ann Arbor, MI 48108
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Nathan Waltner: I live all the way in Idaho and for some reason the rental company I go thru has decided to go with this company instead of the two local providers. So far haven’t seen any benefit to this, as coverage, accessibility, quality, and consistency are all issues this wifi company has. Chances are you won’t have a choice if they are your provider like me.
Samuel Cone: Synergy wifi has been pretty easy... enter in the pass code with lease and its connected. I've had a couple issues with my smart devices but called them up and was resolved in a day or so ... NBD. After I got all my stuff set up it was smooth sailing :)
charles smith: I had provide Internet it works 3 to 5 days a month cost about 10$ a day I'm not just saying this if you have unlimited free money to burn these guys r for u
Elissa Casey: I've been meaning to write this review for months, but its hard when you have no wifi!! Synergy Fiber is a complete scam. The wifi can't even be classified as bad, its nonexistent. I've been unable to connect to internet despite my numerous and varied attempts and on top of that, I can't even get in contact with an agent to help. AVOID AT ALL COSTS
Caileb Stanley: Terrible internet provider that is used by our apartment building Identity. Never had such unreliable connectivity, and most of the time can’t even connect at all.
g dunn: The best part of service was through the peak of he pandemic. The fewer people synergy had working, the less was screwed up. April'20-Sept'21 was the best they ever did, because they did nothing.The good reviews are very robotic and the bad reviews are not met with any challenge to the complaints. I too am experiencing:-Poor wireless speeds/connectivity-Service drops even when you run a cord to their access point-Confused and confusing support staff (major outsourcing seems to have occurredAnd today is August 20th 2019, an even year from that other review. A year of internet issues.Please do not ask me to email support. I already have...
Sebin: Nope, unreliable and irresponsible.Expect monthly outages that they won't do anything about. Also - why in the world would people leave Google reviews for an internet provider about for their professionalism? Because most of them are fake reviews.
Jessica Wilson: my apartment complex uses thisprovider, connection has been shotty all semester long but we have had zero wifi for over a week, have called multiple times and nothing is fixed. it’s about to be finals week and i have no connection, no wifi on my phone or tv much less my laptop. i shouldn’t have to leave my apartment just to be able to access the internet.
Snead Kids: Been offline for a week straight. I have finals starting in two days.
Elizabeth Raggett: FINALLY, an internet company that breaks up the monopoly and offers the absolute best service and connection I have EVER experienced, hands down! 🙌
Terrence McCall: This is the worst Internet provider, not only do you have to register all your devices (which is an inconvenience) they keep going off line. I have had no internet for three days now. Called customer service and phone just keep ringing. When I finally got in contact with a technician they can’t solve the problem. If they didn’t have a no compete clause I would have been switched and I hear that from others. You know your bad when your employees don’t have your service because they don’t trust it.
James Yau: Very professional and friendly customer services willing to help me get my internet issue fixed
Julishiamor Harper (Juli): Horrible WiFi, constantly not working. Only works for business entities. Puts in place Mac filtering for security but can’t even offer quality WiFi.
Amber Tackett: The apartment place I currently live in uses Synergy and I've had nothing but problems with them for the last 8 months. It's like using dial-up internet from 2002. I told my apartment complex that I would not renew just because of the internet. I am a student and I ended up failing a class last semester because I could not attend any of my zoom meetings and I could not go to a coffee shop or something because everything was closed due to Covid. Multiple times a day I get kicked off the internet, sometimes it's only for a few minutes, sometimes it's for a couple hours. You can tell at the 5 star reviews are fake, so my best advice is do not under any circumstance get synergy fiber, if you are looking into getting an apartment ask what provider they use if you are not allowed to get your own internet. If they synergy fiber do not sign with them.
Wyatt Gregory: Positive:Responsivenessnever had any issues with Synergy. have always been able to talk with someone.
Olivia Haas: Positive:Professionalism,Quality,Responsiveness,ValueGreat internet service and quality of customer service. Thanks!
Ravi Shankar Reddy: Positive:Professionalism,Responsiveness
High Flyers Gymnastics: been with Synergy for many years. have always given us great service and have always worked with us.
POORNIMA SRIDHAR: Positive:Professionalism
S Pominville: Positive:Professionalism,Quality,Responsiveness,ValueI am grateful for how quickly and easily Synergy Fiber helped me get up and running. All of my devices connect quickly and the WiFi service is fast and reliable.
jordan robinson: Positive:Professionalism,Quality
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2. AT&T - Internet Service Provider - Ann Arbor
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· 8 reviews
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3. Xfinity Store by Comcast - Pittsfield Charter Township
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· 362 reviews
2915 Oak Valley Dr B, Ann Arbor, MI 48103
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Dr.Khalid Ragab: Most of the guys there are very helpful; you always have one that will make you feel uneasy or say you know we close at 7 when it’s 6:15 still 🙄
Nickolas Rau: If you are closed, then please update your Google My Business hours to reflect that.
Alex Hoffmann: Sending me endless emails and ridiculous bills to return equipment that I don't have. I used my own router and modem when I was with them. This company is such a scam.
al bates: great customer service
Rachel A: Andrew was helping us. He was no help at all. My sister and I come into the store because we thought we would get better service. Nope. The employee even give us a WROng number to call to fix our mobile problems. Not very professional either.
Sena Moon: My consultant Doug Miller was professional, knowledgeable, and straight to the point. He doesn't waste time using euphemisms! Instead, he will tell you exactly how much you're saving/paying for each plan.There was zero wait time, but they recommend making an appointment if you're in a hurry; I just happened to walk in when the store was less crowded.
VJ P: There is no internet connection in our area Ann Arbor 48108 for more than 4 days. Please try to resolve as soon as possible or let us know the timeline when we get the internet.
J: Worst company ever unreliable services
Dustin Collins: This location is great. They have always been friendly & always fix any issue I may have.
Brian “I'm BAK” K: Xfinity/Mobile Phone Android S23
Wayne Nesmith: Out of 6 cellphones I wanted, I was informed that none were in stock & it would take 2 weeks for store arrival??? No thanks!
Taryn Scherer, Realtor: super rude people
Anton Krebs: Con artists
Garrett Mulholland: Rep seemed completely unwilling to help or even listen to what my complaints were and told me to call customer service, I cancelled my service completely, there is absolutely no customer service at the store or on the phone xfinity has been a terrible experience
SS Leo: Stay away! This store is full of untrained folks. I went here to get an iPhone on Black Friday deal. They provided wrong information about the offer and after doing everything they asked in person coming into the store, involving even the store manager, they messed up my promotion. They didn't even know about what phones they have in stock. During phone activation, they abruptly disconnected my service and further messed up my promotion. If you go to the store to confront them and get it sorted, they will ambush you and make irrelevant questions to confuse everybody.I escalated it with xfinity customer support and they applied the offer. However, now Xfinity support asks me to call every month to get promotion applied. Tell me again, why should I use Xfinity services ?
BT: Mark S. was great! Service was friendly and fast (1/10/23). I was in and out in 5 minutes or less!
P S: Ive been a Comcast customer for over 35 years. I have no issues with the store or staff at this location. My dissatisfaction is with Xfinity/Comcast itself. The price hike and all its equipment, regional, sports fees etc! Their bundles, a joke where are the savings/discounts?? Last year I returned 2 digital converters, lowered my internet speed, went to basic channels, cut back on DVR recordings to only 20 hrs just to try and and save some $$. Now, with Jan 2023 price hike, right back up to what I was paying, almost $200.00/mo!!!! It's shameful re price gouging n greed. Esp when I'm a senior not into Netflex, HULU, prime, or all that streaming stuff. I wish there were other options, dish and all that pricey as well, I've looked into it, promos then sky high pricing.. Shame on xfinity corporate greed! If I could I would CUT the cord!!
David Stone: Skip the online chat and phone tree and visit this location. Knowledgeable and helpful staff can help you navigate the complex rules of the Xfinity services. A nice retail presence with folks trained to help you figure out the services of Xfinity.
Lisa Lauterbach: They were fast and helpful!
Carol Marsh: Great help. Friendly, knowledgeable and treated me like I was important to them.
Colleen Johnson: Comcast / Xfinity hands down offer THE WORSE CUSTOMER SERVICE. Multiple loops through their phone customer service, will hang up on you MULTIPLE TIMES while trying to reach someone then great some I CAN’T EVEN UNDERSTAND to talk to. Went into this location to sign a one year contract to lock in my rate, the next month my bill is an EXTRA $60! Comcast billing is a JOKE! They just add on fee’s FOR NO REASON! The absolute WORSE COMPANY FOR CUSTOMER SERVICE I HAVE EVER DELT WITH GOING ON 20 years!
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4. Synergy Broadband - Pittsfield Charter Township
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· 2 reviews
1100 Victors Way, Ann Arbor, MI 48108
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Lindsay Kelch: After 30 minutes on the phone with Synergy yesterday, I was told that they would be sending a technician out to our property. I had an update stating that this was happening. Next thing I know, I'm getting a phone call asking us to do their work for them. We are at an extremely critical time at our property and need all of our staffing members focused on their jobs. That's what we pay Synergy for, right? To come here and make sure everything is working properly? NOPE. We do their work for them. I've dealt with Synergy for TWO years, going on my third and I'm increasingly more and more disappointed with the customer service that I'm receiving each time. I'm now to the point where talking to their customer service representatives makes my day awful.Additionally, we recently had a tech refuse to help one of our residents as we apparently need a "critical update" in our system and "what I do won't fix it anyway". He fixed a switch in her apartment and she's still not getting the right channels and this has STILL NOT BEEN RESOLVED. It's been 3 weeks. She's called. I've called. INCREASINGLY Awful.My recommendation:: unless this is your LAST option, do not use these people. It's NOT worth it. At all.
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5. Ezwisp.Com - Lodi Township
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· 2 reviews
2696 Lone Oak Dr, Ann Arbor, MI 48103
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6. IAS - Pittsfield Charter Township
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· 1 reviews
1901 Pauline Blvd, Ann Arbor, MI 48103
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7. RuralReach - Saline
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· 8 reviews
1020 E Michigan Ave suite j, Saline, MI 48176
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8. Washtenaw Fiber Properties LLC - Scio Township
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· 5 reviews
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9. Xfinity Store by Comcast - Plymouth Township
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· 671 reviews
41592 Ann Arbor Rd, Plymouth, MI 48170
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10. AT&T U-verse - Charter Township of Ypsilanti
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· 1 reviews
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