Best Emergency Care Service Flint Near Me

tyler hughes: I'n an out. very nice staff.

Caden Lakin: Super rude and super unprofessional. My girlfriend went to this urgent care with a sliced knuckle size of a centimetre, because the one by us was closing. The receptionist was super nice and it was empty so she immediately got seen by the doctor. The doctor only glanced at it then turned her away without any further diagnosis. Said it was to the bone and the tendon was severed and told her to go to an er. Her thumb is completely still mobile without any function diminished.

Kara Tolles: I was here tonight for my daughter and arrived at 7:00pm. My daughter had an appointment with her pediatrician Wednesday but had started running a fever tonight and crying from ear pain. We’ve had strep going around our household and she is prone to ear infections so we decided to have her seen earlier. I walked in and the first thing the receptionist did was roll her eyes. I get it, long day. I told her what we were here for and she immediately stands up and goes into the back to speak to the doctor about us being seen. The very nice doctor must of said yes and she came around stomping and yelling “I’m going home at 8:00 no matter if you’re here or not!!”. She then asked if I’d been here before and I said no…another eye roll and a slam of the clipboard down on the counter. Then asked for license and insurance card. I told her that I had my license but she had medicaid and I did not have her insurance card. Another eye roll and a rude tone. I ended up walking out before being seen . I can’t trust people who are behaving like that and is allowing someone who treats patients (especially parents with a 3 year old child watching her actions) to take care of my child. Extremely disappointed. 🙁We left and went to a different urgent care off of linden rd where we received nothing but kindness and guess what? They also closed at 8:00 and had a lobby full and not one rude employee.

Mariah Mellen: I was here about a bit over a year ago. I went in because my heart was beating much faster than usual and I was having a bit of difficulty breathing. It had been going on for approximately 16 hours at that point. I unfortunately don't remember any names. I explained to the nurse (who was a delight and made me feel more comfortable) that I have asthma and anxiety and wasn't sure if that was part of it but that it had never gone on that long or felt that particular way before. I was unsteady and shaky. None of my prescribed medications had worked. The nurse said my blood pressure and heart rate were both fairly high. The PA came in a few minutes later and stood with her arms crossed while looking at me.After I told her what was happening, she looked at me and said "Well, what do you want me to do about it?" in a very snarky tone. I just said that I didn't know and I just wanted a bit of help because I didn't know what was happening. She then berated me and told me to use my rescue inhaler less because the albuterol was causing my shaking. I have experienced the shaking from albuterol many times and explained to her that it felt different. After a while, she finally gave me a medication to lower my heart rate.On the way out I asked if she knew if it was unsafe to take at the same time as some of my other medications and she looked at me like I was an idiot and said "Why would I know? Ask the pharmacist." I understand that drug interactions are something I should discuss with a pharmacist, but I was being very polite and would have been happy with "I'm sorry, I don't know. You'll have to check with the pharmacist when you pick it up."On top of all of that, when I went to leave the receptionist was not there and the front door was locked. I went back in to ask someone to unlock it for me, the PA was speaking to the receptionist and rolled her eyes when she saw me. I came in a bit late, so the door being locked I understand, but there's no need to treat me like an inconvenience. I came because I needed help and was scared, I didn't need to be made to feel like an idiot.The other staff were great, but that PA made me feel awful.

Heidi Young: I’m happy with our care at lifetime. Every member of my family has been (including my child who has special needs). It is an urgent care, they are not there to hear about ongoing problems (that you need to discuss with your primary), they are there for your urgent needs at that moment. Todd and Lindsey and both wonderful and do not prescribe anything unless it’s needed (antibiotics) the pharmacy next door is great and offer a more of the feel we were looking for and we have switched all our rx’s there. If you are in the area and need an urgent care, check them out.

Seth N: Great staff, super friendly and fast

Jessica: If you need treatment for COVID, don't come here. They'll just charge you $60 to do a test and tell you to have a nice day as they hand you the positive test results and walk away. I didn't even get to go back to a room, he just swabbed my nose right there in the lobby. Absolutely zero patient privacy (HIPPA who?). Asked about getting the anti-viral meds, receptionist said "oh, we don't do that here".That's the only reason I went in the first place!!! What's the point of being an urgent CARE if you don't actually do anything about my illness??Also, before the owner comes in here accusing me of not being a patient or slander or some other lies to take the blame off themselves, I WISH I wasn't a patient. Waste of my time and money, and the owners responses reflect the careless attitude the staff I interacted with brought to the urgent "care".

Jacob Sabin: I have to be honest, when I went in July, I was super unhappy with the service here. The receptionist was incredibly rude and ill-mannered. The person giving the covid test was no more polite. I wanted to ask a question after the test was over and she just walked away. The only reason why this place is getting two stars instead of 1 was I got my results back in time for a trip I took (which is more about the lab but I digress). I would use again if I had to and would even be willing to go back and give them a higher score if I had better service. But honestly, I expected better service, especially for the area.

Jenay Wall: I won't go anywhere else. Their doctors have truly helped me and pushed me to make healthy changes to my life.Thanks to the woman PA, I have been smoke free for 160 days! Thank you!

mindy baker: The best urgent care around everyone is friendly and caring and they listen your never rushed and they are super fast

Scott Bennett: All staff are super kind and helpful. I'm usually in and out within 1 hour or less. Thx everyone!

Lyndsey Rodgers: First time there a few weeks ago, they got me right in, the PA was so nice & also very accommodating to my request. I then used the pharmacy that was within the urgent care. The pharmacist was so smiley, bubbly, friendly, & had a great attitude! It was also cheaper than my regular pharmacy. I will now be switching to that pharmacy. Thanks everyone 😀

Erika Topaz: Rude as soon as I walked in the door. I just walked right back out and went to Hurley Urgent care down the street.

Linda C: I was recently treated at Lifetime for pneumonia. The staff provided good care in a friendly and professional manner. Wait time was brief and follow up visits were made to adjust treatment and assess progress. Since it is impossible to get an appointment at my internist's office for acute illness, I feel relieved to have this clinic available when and if I should need it again.

Michael Long: This place is a joke the pa didn't know what the hell she was talking about let alone doing I would not recommend taking yourself or kids to this place

Christina Henriquez: I stopped in to have my foot looked at. I was happy with the care I received from Lindsey, Katlyn, and Sandy. Everyone was very nice, caring, and worked as a team. Lindsey was knowledgeable and helped in figuring out my problem.

Will Warren: Awesome & courteous crew w/grrreat service!

M Williams: Make sure you call before you go, sometimes they stop seeing patience based on which doctor is there (according to the receptionist). We were 25 min before closing and the door was locked, as we stood outside the receptionist watched kept her head down working after seeing us at the door. I called after I pulled off they answered, I asked what time do they close she said “we’re done for the day” I asked what time do you close she said 8pm but we’re done for today. I asked what usually determines being done for the day, I was just there. She said it depend on a lot the doctor etc. So call before you go, be sure they’re not “done for the day”.

T S: It’s 7:25 and they locked the doors. So if you’re thinking about showing up to get looked at before 8 they’re going to tell you to kick rocks. Must be nice to turn people away when they’re ill. Maybe change your hours.

Sarah Blachura: Called and ask if I needed an appointment for a sports physical this morning for my daughter, receptionist said no. I said "and you're open until 8 tonight?" She replied yes. But then my daughter gets there at 615 and is informed that they stop doing them at 6! Would have been nice to know, she would have gotten out of work early to be there before that. Communication! With that leave of incompetence and no fs given I will make sure to never go here with anything urgent either! Luckily I found another place that actually gave good info out for her to go to.

R Smith: Mother who has multiples health issues, I.E.D implant, cerebral accident in the past omg I can go on. She on blood thinners, when entered her room, it looked like a crime scene. No nurses around and mom was bleeding. I work in the medical field, I've worked the some of the best physicians ans I made them GET ON Their JOB. I could go on but it's too much to type. I did make a complaint. Hate to have to go back but this is where her doctors are we're on our way back again. I hope no more issues like this one I just described.

Gregory: What an absolute horrible experience spending 12 + hrs in your ER. When we arrived, we joined maybe 8 patients most of whom were in distress. However, it mattered not to a few of the staff. Just wait your turn they were told. Now, I fully understand the stress of working in these conditions day after day but compassion goes a long way!Our visit was with my 89 y.o. dad who was experiencing chest pains & shortness of breath. He was called back for each individual test over the course of our visit. After waiting hours before another test to be done we asked "will it be soon, he is not doing well and wants to leave.....but he has the IV line in his arm." Her reply, "we can remove that if you want to leave."His final blood draw was done & we were told it would be about 45 mins & we will call you back to go over everything. Right! 2 1/2 hrs later, we received that call back. To get a diagnosis of....shingles. On the "only" bright side, his heart appears to be fine!The rest rooms were absolutely gross! Visible urine on the floor & the stench was unbearable. On the bright side, I told a lady at they desk it needed attention and in 10 mins housekeeping mopped the floor.In closing, we were told they are using a new system that was implemented a few months ago. Newsflash...it's not working!Let's see how long it takes to receive a computer generated response.

Tiffany Rider: I’d give zero stars if I could. My husband had a major hernia repair surgery. He woke up with no pain meds at all. AT ALL. Then they areOpted to offer him Tylenol. After cutting into muscle. When the nurse wheeled him out to my car because I was not allowed to stay in the building during his surgery, she didn’t even help him stand. She shoved the chair to my door, and he fell inside. Fortunately, I deliver groceries and have a dash cam and captured all of this. Our family lawyer was extremely distraught at the treatment when I showed him the footage. She saw him fall inwards, and turned around and walked back in without saying anything. A nurse. Tell me why you consistently employ narcissistic sociopaths for your staff?I’m more than excited to see what non playable character you’re going to have write my generic response and confirm how little you actually care about people.Quitting working at this facility has continued to be one of the best choices I’ve made. I actually turned in my two weeks when one of my coworkers, an RN, refused to use soap to wash his hands in between rooms because it “made his hands too dry.” So, there’s that.

Dorothy Davis-Drurey: Father was brought by ambulance. We sat in the waiting room for hours. Mixing very sick with people posable having heart problems. I could not believe my eyes. I won't come back to this ER.

Alex Deloy: My sister, who has had a double aneurysm burst in the past has part of her stents falling apart or another aneurism in her brain . Was transferred from petoskey hospital to flint yesterday morning. They haven’t let her eat/drink In over 24 hours and have ran 0 tests. And haven’t scheduled anything until tomorrow because it’s a “holiday weekend “Place is full of rude and ignorant staff.Brain injuries aren’t anything to screw with but they don’t seem to care

Jelly Being: I would give zero stars but I can’t. I’ve been here dehydrated and frozen with just a port for over 9 hours. They refuse to give blankets, and are not at all kind when speaking. I have a serious medical emergency and it’s getting worse sitting here. I’m ready to leave. Don’t come here. Some have a port and been sitting half the day. I’m calling insurance company. People sleeping on benches all night with no Dr at all, staff gabbing sitting down in rooms together that yell at you if you ask a question. This place needs to be shut down. The Dr saw me for less than 2 mins and did no exam. Big guy with tattoos (don’t know his name which is why the description) got angry he had to get up and take me for a test. Was rude, and I was made to feel like I didn’t matter at all. It’s a nightmare on that place. And, massive HIPPA laws violated.

Tiiu: Whatever you do, do NOT go to McLaren ER; it is unbelievable how people are treated. Everyone is herded into an overcrowded waiting room. People are sick, obviously in distress, in pain; some are crying, some have literally passed out; some are sleeping. Some are bleeding. People are coughing, there are no safety measures to protect the elderly or vulnerable; the seats are so full that people are put into wheel chairs so close that there was no room to walk through. There is no staff checking on welfare of people waiting. The RN's up front are rude, curt and short when people ask questions. The staff at the desk are rude and angry. I saw many people give up and walk out after 8 + hours wait. No one will answer what they are waiting for and what procedure is to be done. Everyone is sick, scared and vulnerable only to be treated like an inconvenience by McLaren staff. Do NOT go to McLaren; it is a safety hazzard.

Kaile Duncan: I had to bring my spouse in the early morning hours for chest tightness and anxiety. The folks here triaged well and had him checked in, checked out, and medicated in just a few hours. I know they are working with limited resources but they treated us with care and made sure we were feeling at ease.

julie Glutz: Disorganized and inhospitable. The ER waiting room was gross and uncomfortable.

Patricia Richards: I came to the hospital with terrible abdominal pain. I sat in the ER for 7 hours before learning anything, had blood drawn and that was done in the ER waiting room, I was not able to get anything for pain because there was no nurse on duty, and in those 7 hours I never seen a Dr. I sat in the ER waiting room. There were people sleeping on benches, sleeping in wheel chairs, and even on the floor. No one sees a Dr. everything is done in the ER waiting room, and they claim this is a hospital?

Paige Burgess: This is seriously the worst ER Ive ever been too!The staff is chatting around desks instead of working. My mom was transferred from up north for a surgery and I was hoping to get her into Ann arbor because of the reviews and they said we had to come here. The staff is rude and are quick to leave the room when something is needed. I asked multiple people where I could get my mom something to eat and was pretty much ignored. She hasn't eaten at all today and was cleared to eat 4 hours ago. They didn't even her water until now.

Paul Hagerman: I have been in the waiting room for over 5 hours and 30 minutes. People who just came in are going into the back before me. I am not sure who runs this but it needs a better set up. The hospitals in Florida have a 15 minute ER wait.

Lisa Marie Sukup: The worst ER department I’ve ever been to! There is excessive wait times and no staff to help the people in the waiting room. My father kept sliding down his wheelchair and there was no one to help me lift him! I had to have another family member come in to help lift him, and then was told we could only have one family member. There was a lady across from us with a broken L5 that was in so much pain she was vomiting, again no one to help! I would not take my dog to this hospital.

Dyziaa Gallas: Horrible place to take your child. I took my 8 year old son with a fever and Covid 19 to the emergency room and told them what was going on the trauma lady looked at me and said what are we supposed to do. Smh now at over 3 hours in the ER with my poor son sitting here with a horrible headache throwing up and a fever. Extremely dirty!!!! Imagine having Covid and the uncaring inconsiderate staff sits senior citizens and people and oxygen right beside you!! Smh I had to ask people to move away so they wouldn't be infected smh. This seems like the place people come to die. Please try Hurley before coming here.

Laura Miner: Excessive wait time, patients in pain and ignored for hours. Making matters worse, it took just one unprofessional nurse to over shadow the caring registration staff. The entire experience was awful! This is the first and last time my family will come to this hospital emergency room!

Michael Allen: Hot trash hospital sitting in the waiting room for 24 hours

Cary Shiel: I am currently a patient on the 12th floor and have been here for two days, waiting for a mri and having dispute with doctor over pain control.

JJ’s ma Rules too: Horrible experience. Do not go there for care!!

Elizabeth LaCour: Flint has the worst Emergency rooms I have ever seen. Patients sitting in the waiting room 20 hrs waiting to see a Doctor. Guess they no nurses and Doctors but still bill insurance as if you actually saw someone. Wish I could give them a -5.

Lonesome Warrior: Extremely slow, they are running on a very low nurse to patient ratio, they are running about 5 patients per nurse, while the normal ratio is 3 to 1. Other than that, they are very friendly and helpful

Chanzonmahfeet Ladylo: I am sitting here in the parking lot @1:38 sign say not opening until 2:00 it's 2:01 now it's saying 2:30 you can't leave message it's full we do have urgent care it's important to the patient

Lisha C: Had to get a TB test done for work. This was the quickest, most affordable clinic I've ever been to. Highly recommend. I have such a busy schedule, and the efficiency was greatly appreciated.

Pay pay's tube: Fast friendly people who care

SolidHonor: Receptionists we’re kind, but the wait time is absolutely ridiculous. Nobody in the waiting room, and I waited for over an hour to be seen. Wouldn’t recommend to anyone who is looking for standard tests or check ups; as anywhere else will be faster than here. Only gets 1 star because of the receptionists, but I would give 0 for urgency(when it’s an Urgent care!) and professionalism. Also has water damage bringing down the ceiling tiles near the right side waiting room windows.

J Kilpatrick: Hi 👋🏽 I had to use the Flushing Urgent Care branch twice over the weekend on once on Saturday and again this Monday morning. They were totally crowded and overwhelmed. Especially during this triple threat year of COVID, Flu, and RSV going around.The phone was ringing off the hook. People popping in and out looking to see how many people were waiting to decide whether or not to stay. Howe did a great job getting everyone in and out as quickly as possible.Although it may there may be wait at times… it can clear quickly since a lot of people leave before before they’re called and some people are just there for simple tests, results, or an Rx.

Jessica Matthews: The African American doc there is EXTREMELY rude and unprofessional when I came in I heard her speaking about someone’s lashes and how she looked her up on fb.. continuously talked about a patients bad make-up. When she got in the room with me she argued with me about my symptoms and then just walked out. If she is there I won’t stay. Another time she told another lady to take her son to another urgent care she really have a horrible attitude.

Natalee Carnes: The flu isn't a big deal thing anymore. I ain't wearing a mask in a medical facility. You may not like to breathe but I don and won't be smothered.

Elaina Brown: This is the only urgent care I ever chose to go to. They are very helpful, non judgement and understand. Yes it is ghetto but that makes it not as busy as well. I really try to avoid going anywhere else.

Aurbrey Buckley: Ghetto. From the staff to the non caring Doctors there. I go in today because I have sinusitis and my whole face is swollen and hurting. The female behind the desk looks at my sign in sheets and saw that I marked runny nose, then proceeds to tell me that the Doctor is going to call me and give me a prescription over the phone. HOW? I'm not taking any medication if i haven't been seen and you don't really know what's wrong with me. I saidthis is ridiculous and the female behind the counter wanted to tune up. I politely told her I understand you have a policy, but I also have an opinion. I was told a Doctor was going to call me withing the hour. That was 1 hr and 38 minutes ago. Save yourself the trip. Go on up the street to the emergency room. At least it doesn't smell like pee.

Michelle Shimmel: Great staff. Clean facility. Had me and my daughter in and out with answers quickly. Highly recommended.

Brittny Giles: They say their open to 9:00pm but I get there at 8:30pm and all the lights are off, and there is no workers there. If they close at 8:00 or 8:30 the sign should be updated as well as their online profile. It’s very frustration to show up before 9:00pm and it’s closed when gas is over $4 a galloon and I’m driving from across the city. If they close at 8:00 it would be helpful to know . Most places closes at 8:00 pm now, if they do too now that’s fine but the sign say 9

Random Rebecka: Worst place I’ve ever been! Seriously go anywhere else. They don’t care about their patients and are the most unprofessional people I’ve ever met. I wish I could give them zero stars. Please drive the extra 10 minutes to another place.

Maine Don't Care: Won't hesitate to turn you away with your kid and tell you what they not doing until a certain time. I thought health was a priority, I guess not🤷🏿‍♂️

Allan Griggs: Long wait due to very slow nurse

Cheryl Norton: I've never had a bad visit whether there for a family member or myself.

Madeline Unuvar: Please go to any other urgent care in the city. ANY OTHER LOCATION THAN THIS.“Doctor” gets there late and lets patients back up. She prescribed medicine that was for something other than my condition which I would have been fine with if she prescribed the correct ones after my test results came in. She didn’t call back after test results were received. On top of all that, the “doctor” had an attitude and did not take the appointment seriously. Rolling her eyes and giggling. I thought she was racist until I came here and read the same remarks by black women on here too.I’d honestly be surprised at this point if she’s even licensed because this was unlike any service I’ve ever had. I will be reporting her. All around bad service. Please go to the urgent care on Linden Road instead. You won’t regret it.

Novie Perez: If I could give less then one star I would!! This place is so dirty and nasty 🤢🤢 never will go there again

Cindy Pigg: I love how quick this place is and they are very respectful especially if you are in pain! Which I was today!! And the last time I came in! All other urgent cares we're 4 hour wait... This place was no where near that time frame!! I feel bad for the people that don't know about this place! Thank you to the staff that listen to what I'm saying and nice to me at my worst moments!

Viper Miller: This place is a joke. I will be calling my lawyer and the health department and reporting them for malpractice. They told me I did not have a uti so I was scared and got treated as if I had a std/sti they said my urine culture would come back in 5-7 days I asked them to call either way. They never called so I had to call them they told me everything was negative as I'm still having symptoms so I had to go to my family doctor and turns out I have a severe uti now and I'm waiting for my culture's from another doctor to make sure it's nothing else. The nurse was rude because they were under staffed which is not my problem and the doctor lol didn't even look old enough to be q doctor and most definitely was unprofessional I could hear her and her only nurse talking abt me as I was in the rm but they are so "understaffed". Both of these women should not only consider finding a new career they should just do it. I can promise you will be hearing from my attorney or someone from the health department.

Aydın Jaqsi: First time go to this urgent care for my son .No Treatment or any medicine prescription For the sore throat and cough nothing but only go to make COVID-19 test . What is so funny they said by Tylenol for the Sore throat

William Francis: I went in for a urine drug screen. Everyone there was friendly and efficient. Tiara was extra helpful and professional and I greatly appreciate her for making it a good experience for me. 10/10 would recommend

Norseman Voelker: Very rude there

Heather Markey: The doctor looked up my symptoms on the internet in front of me and my mother and when I asked him if he looked it up he admited to me that yes he did indeed look up what the internet had to say was wrong with me.

Melba Stevenson: Very professional I didn’t one time feel uncomfortable didn’t wait for a long time I was very satisfied and the positive vibes are great I would recommend this urgent care to anybody

Morgan Taverniti: Waited over an hour to even be called up to check in and it wasn’t even busy. I asked if they needed my license or insurance after 35 minutes and they said they would call me up when they were ready. Ended up leaving and going somewhere else.

Reyqn: Not accessible to queer patients or LGBTQ community members. Find another place if you're either of these. I have given them many chances and told them the correct terminology, unfortunate.

Steven L: Awesome, Joyful staff. Very quick service even with full waiting room!

Dowayne Barnhart: If I could give zero, I would. This place is so disorganized that it's ridiculous. I'm forced to go there because workers comp only deals with this place in my area. You wait forever in waiting room and exam room. They make up every excuse why. At my first appointment I was told to come back in a week but was sick the exact day that a week hit on. So I went the next day. They refused to see my because the person I seen first wasn't there...I needed to see same person because workers comp said so. They said i missed my appointment but yet nobody told me i had one and its only a walk in clinic normally. My worker said I could see anyone within that clinic. Argued with office manager..she told me to call and ask when person would be in. I did so and phone person acted like I was stupid. Went in today for an 11am appointment..was there at 1050am. Had to go up to desk at 1140am to ask why I was still sitting there with an 11am appointment. Front desk person didn't realize it and forgot. Then I get in exam room..another hour I waited. When provider came in I confronted her..she of course said it wasn't her fault and even though I had an appointment I was going to wait because they had walk ins...ridiculous right. The place is dirty...people are obviously rude and don't care but I'm stuck getting subpar Healthcare for a work related injury. On top of it..my provider here said she don't take appointments. Why did manager say to make one then? AVOID THIS PLACE

Andrew Betts: Asked questions and the so called nurse could not answer if they did X Ray

Georgia Jones: Saw Medical Assistant, very polite staff.

Maggie Mesaros: Unorganized and very unprofessional. Do not recommend. How do you loose a patients sign in information?

Cynthia Ono: For a walk in only clinic I didn’t find the wait time too long. I got there around 10AM and everyone that I came across was friendly and professional. Even the other people that were waiting with me seemed pleasant. I will definitely go back again or better yet use the Telehealth.

Amanda Quiroz: Everyone was so kind, patient, and helpful! We got seen fast but weren’t rushed out. This is a place that provides efficient and compassionate care.

Old McMan: No one ever wants to be at the ER or an urgent care. But when you really need one, I prefer this one. The staff are friendly and efficient. The place is clean and welcoming. The physicians seem very knowledgeable and don't waste my time.I would definitely rate this urgent care as superior to others in the are.

Walker Family: This place does not respect the providers. They are rude to one another, MAs calling the provider a “bitch/MF” and she did nothing but chuckle and shrug it off. How rude?! The Site manager shows zero concern for patients having to hear swear words during visit, she says “sorry, I’ll tell my girls to keep it down”. Also talk amongst each other about patient issues. I shouldn’t hear walking across the hall “yeah she here all the time” well that’s your job right ? To take care of people ! One of the worst urgent cares I’ve been to and I only went for a drug screen. Only good thing about this place is that it’s clean. Rude staff, rude management and overall poor company. Be aware of this place unless you don’t mind a zoo for humans. Also Kelly the site manager is a very childish person. She harassed me after I told her I didn’t find her professional. Texting my phone multiple times, trying to have the last word. Just very unprofessional establishment and they pay for everything out of pocket. Kind of sketchy.

Kendal Merrick: Lamonna and Yasmine provided quick and fast service. I will continue to use this Urgent care because they treated me like a customer and not a number in line.

Sharita Johnson: The provider was not only dismissive of my sons symptoms but would not test him for the flu, “because he was negative for covid” went to another Urgent Care and tested positive for it. On top of that tried to complain to KELLY the office manager and she refused to talk to me in private and gave me her phone number. After the phone call I came to the conclusion she spends days in her office covering up for her incompetent providers. AVOID at all cost.Bathroom in waiting room had a foul odor and staff were unpleasant but I would be if I worked there too.

Rick Peterson: Angel was vary caring and patient every time we are there they take care of you

Haily Stevens: This facility is atrocious and absolutely needs an intervention before inevitable legal action is taken upon them. This incident goes above the office manager. I will be filing a formal complaint with the State’s BCHS. Some professionals here need to have their license suspended or revoked, if they even have the licenses and certifications needed to perform some of the duties they have been. I apologize for my vagueness to anyone who is here determining if this is a clinic they should visit. Take this as a sign to find another facility elsewhere who follows the standard legal, medical, and safety procedures.

Robert Hooks: Death trap. Waiting 3 hours no one calling patients. Rude staff I felt like I caught COVID sitting with people coughing all over I was there for minor pain had to leave after noone was being serviced

Meghan Travis: Slowest urgent care ever. I didn’t even wait this long during Covid. I will never go back.

K. Marie: Rolled my ankle and needed an x-ray, there was only one person ahead of me, and I was able to get seen and get imaging and got my discharge papers in under an hour! Fastest urgent care visit ever! Staff was so nice and sweet, not sure why there’s so many bad reviews.

Samuel Berriman: After making me wait for 3 hours they lost my drug screen and didn't inform me until two weeks later

Eric Frederick: Never made it past the receptionist she had a very bad attitude that she expressed both verbally and with her body language I knew this was not the place for me. I went elsewhere. Reading the reviews now glad I left

Harry Chapman: The worst urgent care I’ve ever been to. From the lady that checks you in to the doctor! Old rude women! Would not recommend anybody to go here!

Katie Schweitzer: Receptionist is terrible. I’ve never met someone more rude, especially to elderly people who are in pain!Edited to say: Serrina is super nice!

Michelle Robins: The receptionist is phenomenal! Very long wait time.

Lisa Hine: Absolutely horrible experience. Went to get my pre-employment drug test today. Showed up at 2 pm and waited two and a half hours to be seen! The people who work here do NOT CARE about the patients. They do not greet you and refuse to acknowledge your presence. The young woman who took my hair for the drug test was not friendly and made no effort to establish rapport. I would never go to this place again. Inept staff who hate their jobs.

Andrew Wilson: Short staffed, long wait times, rude clinical/reception staff, multiple patients were skipped in the waiting room due to the receptionist not entering their information to the system. I arrived at open and waited an hour and a half to even fill out paperwork.

Amanda Ramos: I’m a Healthcare Administrator, with experience in both private and federal practice, and I cannot imagine how this place has remained open. HIPPA violations all over the place, GEMS violations, disregard for CDC guidelines, and not one person seems to care. Been here twice, the first time was not great but I know staff shortages and everyone is entitled to bad days. I can now say this is habitual- the wait is regularly hours long, the care professionals might be qualified but they’re too busy or simply not inclined to care. Not to mention the miserable support staff that hate their jobs and everyone they encounter. Im genuinely sorry for each patient Ive seen walk in these doors and honestly, for these employees who may otherwise not hate their jobs if they worked somewhere else. Though I will not be coming back, I have that option but not everyone does. For those people, I implore you, do better.

john k.: Called to inquire about covid test. Person was nice and answered my questions.. But when I inquired on how long of a wait.. 3 1/2 hours.. I confirmed. 3 1/2 hours before someone could see me.. That is terrible for a Urgent care. AVOID at all cost.

Amanda Daves: Dont go here unless its last resort. Front desk is RUDE, frankly the urgent care/speciality side should probably have more staff to ensure patients are properly being cared for (Because they are not).Soooo disappointed. Wait times are awful, and they don't take you back in order, oh and if you ask to verify you are checked in the front desk will give you a eye roll :)

Jenalyn Olson: Horrible medical experience today. Lady that took my child’s vitals (long dark hair, skull tattoo on back of her hand) said, “Dude, what’s your problem” to my sick 2 year old. She then tried to swab him for strep with her hair hanging in is face. He was crying and she yelled at him. He had a really high fever and she was so mean to him it was heartbreaking. She should not be allowed to work with children. PA Francis was inept at his job, told me 2 year olds couldn’t get strep. My 2 year old tested pos on a strep test at this same establishment 6 weeks ago. The lack of medical knowledge here was scary. Do not visit this urgent care.

Joseph Thomason: Slow, understaffed, long waits, kinda rude!!!

Kesha Fields: The receptionist needs to be trained she is not taking patients in order they arrived she is putting people in over phone before actual in house patients on top of the fact l had an appointment still not checked in after 10min of sitting and was here 15 min early for my appointment. She is coughing with a stuffy nose why is she allowed to work I know that staffing is short but that puts other patients at risk of what she has this is really ridiculous

Juli Smith: Waited an hour and a half plus to pee in a cup, my apt was at 12pm not 2pm, and the lady at the desk doesn't know what she's doing, i had my paperwork faxed over beforehand to get threw fast, i had to call to get it fax again and then she magically found my first fax.

Pattie Jefferies: I went in not feeling well the young lady took us to our room and proceeded to ask me a series of questions. After I already told her I was winded. Then she turns around and yells you need to put your mask up, I don’t want to get sick. So I pulled my mask back up and just like turned the other way. She then snaps again oh so that irritated you? I didn’t answer her so then she proceeds to tell me I can leave if I have an attitude. I asked to speak to her supervisor it took them 30 mins to come talk to me! And basically did nothing to this young lady!

Noelle Hiney: The receptionist acts as if you are bothering her when you come in for an appt. and is more than likely on her phone to which you have to wait for her. She comes off so rude.They are unprofessional and snap at each other in front of clients.I came to get my TB test read on a Sunday at 5:50, I had to have it read by 5:56 and I knew they closed at 6 so I got there early bc of that. They had already closed!!!! Even tho knowing someone had to have their TB test read. Therefore I had to redo it all and pay out of my own pocket bc they decided to close early.Second time I come back, they can't find my paperwork, send me home with the wrong paperwork and have to call me back to give me the correct information.I will never go there again....

noelle gorial: The employees, specifically the medical assistants in back, are extremely friendly!!!

John Mandock: Wait times are way too long I'm tired of waiting there people there are rude that work there

Michael Stair: Usually pretty fast, with friendly people.

Kayla Buschur: Sat for a good hour before being called to register they called people that came in after and apparently forgot me after takeing my name off the sign in sheet so now I'm behind people who just walked in seriously messed up .

Tom Rose: It's a hospital what do you expect

Emilie Roddy: Got in quick however I went for an x-ray last week the nurse took my x-ray and basically rushed me out of the room not explaining a single thing I had to ask how and when I will get my results. Called yesterday to see if my results came back and was transferred to the physician hung up on so I called again and the phone just rang. I don't understand why I can't just be told my results instead I just have to wait with anxiety.

Nicole Lessaongang: The NP actually listened to what I needed and treated me like a human. She helped me when GHS wouldn't. She cared about my needs and health. 10 out of 10. They are awesome.

Heather: The slowest hospital I’ve ever been to. They have no sense of urgency no compassion.. you can really tell they’re working for a paycheck not because it’s a passion. It’s really ridiculous how slow they are.

Kimberly Butler: So slow. Not even busy. Have been here for two hours and haven’t been seen yet.

Autumn Mcfadden: I usually have no problem with this urgent care but whoever was working the desk tonight before they closed was very nasty and rude

Rachael LMG: This was a good urgent care!! Not nomore!!!!I Don't recommend going here... they don't have a problem leaving anyone waiting for over 3 hrs an keep placing the blame. I left without nothing done to my son but an xray in over 3 hrs. Not friendly ..Not curtious ...Not helpful. Go anywhere else

Asia Titus: Rude and unorganized staff and I mean RUDE! Especially someone named Shania Robertson or something like that. She was mean and nasty as soon as she got back from her break. Sorry hunny, nobody is forcing you to work there 🤷🏼‍♀️. The rooms were so hot I became claustrophobic and my boyfriend was sweating profusely. I tried mentioning it to the staff but was ignored. They also forgot that I was in a room waiting to be seen. Never risk your life seeing these people. Choose a small, home town urgent care where they actually CARE.Edit and message to the "owner": Thanks for that sincere apology on behalf of your ludicrous medical staff. Kinda reminds of when Hurley hospital, which you may or may not own, left me standing in my own fecal matter for an hour while my IV stand was caught in a curtain. I was in the pediatric unit. What a lovely " emergency button" they provided me.DO NOT RISK YOUR LIFE AT ANY HURLEY MEDICAL CENTER.

Scott Wheeler: They are awesome people at Hurley Urgent Care with out them I would have been very sick . So to you I say thank 😊 you

Valerie Harris: The staff is very good at what they do.

Ann Brown: This urgent care is very slow I waited for over two hrs to be seen

Mike Peters: Had an an older nurse sneer at me when I asked to see a doctor and tell me they they were closing. This was 9:40 when they close at ten. Inconvenient? Sure, my back injury wasn't particularly convenient for me either. But when Hurley in Grand Blanc sends me to main campus and main campus gives me a sneer and a shrug and ask if I want to come back at 10am, I'm not happy. No service and no concern. It's 9:51 as I post this. They still shouldn't be closed.

Glen Stewart: If you or your loved one has had a stroke, I would NOT recommend Hurley's therapy unit. First, they are overpriced - and insurance will want to move the patient away from Hurley ASAP to manage costs. Second, Hurley management is not communicative about their therapy plan details as the process proceeds, and does not share essential facts. Finally, to protect its image, therapy staff may label the patient "uncooperative" so it seems their lack of effort/success was the patient's fault. This was my experience, and I would go elsewhere for better care next time.

Saed Alnaimat: Covid travel testI came to Hurley Urgent Care only to get Covid-19 PCR test which was required before travel. I had the result within 24 hours. Very smooth process and highly recommended for this purpose.

Victor Debernardi: As an HPMS employee, I was referred for much needed help by Mrs. Napier. Prompt and caring service from MA and PA. Excellent and timely follow up from Ina! It is much appreciated. Thank you. Go Hurley!

Jessica Wilson: I had the best best best experience at the Urgent Care at the Main Campus! The excellent experience began with the friendly security guard at the front door who directed me to the correct door, and it continued through my entire visit. I was checked in immediately and taken right back to a treatment room. I was in and out in a very short time, and the care I received from everyone I encountered was friendly, professional, helpful, and attentive.Before tonight, I had always considered Hurley as the place to go for really serious, specialized situations and I never felt I qualified for that. I understand now that they offer complete and thorough care for all medical situations to anyone who needs it, and they take pride in doing so. A friend of mine told me that, while they might not be the "prettiest" hospital, they are the best hospital. I now definitely agree.

Shelby Badal: Had to take my 14 year old in for an urgent matter. It was very busy and crowded, but we were checked in in 20 minutes. In our room we waited no more than 10 minutes for the PA to come in. She was very amazing with my daughter. She answered questions, asked questions, and eased her mind. Very thorough care from start to finish. The tech completed her ekg while making us feel like family, she was the best I’ve ever encountered and I’ve had several myself.My daughter had one complaint which was the rad tech that completed her chest X-ray, said she was less than friendly and didn’t make her feel comfortable.We were discharged without many answers but the doctor gave us plenty of options and promised to call us after she consulted with the radiologist. Within an hour of being discharged we were contacted with a diagnosis and has antibiotics sent over. I was beyond impressed with the care we received here.Only cons: waiting room and patient room outdated and not clean. Needs updating, but I also am aware this is the old emergency department and is being reused and not left to sit. Check in area needs more than one staff. She was alone and it is not clear what to do. The desk where you sign in is not labeled and the staff is not visible. When we walked in there were about 35 people in this small area, no distancing being abided by. Parking was not easy. The main lot was full. I went across the street and the sign said to press button and wait, nobody every answered or raised the bar. Drove around the block until space opened up before we could park.All in all I still give 5 stars as the service we received outweighs anything slightly negative!

Carlie Broyles: My 7yr old was given a zolfran melt after telling them I suspected she was dehydrated. I also notified them that I was Flu B positive. Over and hour went by, so I went to see if anyone was coming back to check on her and next thing you know they bring her an apple juice... And the Dr says I think she's got some dehydration.... Duh. Never even checked her for flu or got fluids... We were literally forgotten, very disappointing.