Best Appliance Parts Supplier Grand Rapids Near Me

Rick Kerber: I work across the street from Marcone Supply and needed a part for my dryer which they had in stock. They would not allow me to pick up the part as they no longer allow walk in service. I asked if I could purchases the part and have it placed out side for pickup and was told no! Customer service is no longer!!!

William Simpson: These guys are AWESOME. I AM I APPRECIATE ALL OF YOU GUYS THERE AND ALL THE HARD WORK YOU DO FOR ME AND OUR BUSINESS YOU GUYS ARE THE REASON WE WILL HAVE THANKSGIVING DINNER AND LORD WILLING A CHRISTMAS THIS YEAR. THANK YOU TO ALL OF YOU AT THIS LOCATION FOR ALL OF YOUR HARD WORK. WE APPRECIATE YOU AND ARE VERY BLESSED TO HAVE YOU IN OUR COMMUNITY, SINCERELY WILL AND MANDY SIMPSON WITH OUR MAJESTY'S HANDYMAN SERVICES LLC AN APPLIANCE REPAIR

Mike De Young: Slow

Chris Driy: Better pricing on my LG Washing Machine spring than Amazon, and they had it in stock. Very nice.

Samuel Czarnopys: Terry was very quick and helpful in finding the correct part for me!

Jeremiah Gruchow: They have parts but don’t help at all.

chip wall: Drove cross town for venting kit, said in stock got a blank stare from counter guy who needed a part number, gave me a business card to call back? Have heard about the great customer service, not for me! I’ll order online from a competitor at a lower price, a big believer in buying local support local but this is a great example of why local isn’t always the way to go! Wished I had a better experience but it is what it is! Good luck !

Paul Bondsfield: One DAY shipping here in Michigan, fast shipment- and a good price. Everything was great!

Olivia Lange: Great prices and amazing customer service!

Adolfo Rosado: Used to be a good parts store, maybe at their counter they still are. Stay away from their website. Parts shown in stock, they get your green, then nothing for days. Oh, it back-ordered they say when you call the day it's supposed to arrive. Now I'm out my appliance, my part and my cash.

Chaos III: Prices higher than online but availability and customer service balance that out.

David Bechtel: They stand behind all the products they sell and are very knowledgeable. I would not go anywhere else

charles young: Over priced and customer service is very poor and rude no people skills at all.

Casey Parmeter: Parts are way over priced, looking for a part that I had found online and at other places around town and they were about 25 to 30 dollars more expensive. Not what I expected from a bigger appliance part shop. Will not use or go back.

Amanda Shields: Phone customer experience was excellent. When I called I was not prepared to give part numbers or model numbers; the gentleman on the phone was very patient with me while I went to the basement, fumbled around looking for a model number and then made sure we were talking about the same part by describing it to me. When we knew we were on the same page he explained that the part was on backorder but gave me the actual part number so I could call around or order online since it would take 5-15 days to order from him. When your house is 50° in November you don’t have time to wait.

Roy Tanner: Spent about a hour in there tonight my fault to the fullest.i came there unprepared only thing i had was a picture and number for the part that didnt matter the older lady at the front desk stuck with me and we figured it out. My house is warm again thanks to her. Will definitely be back

Barb Meiste: Delivered a load,was unloaded quickly!

Herm Patow: The phone service was horrendous I'm hold for 20 minutes timed out and then on hold again another 20 minutes drove there quicker than the phone call

Gidyup: Quick Accurate service. Easy pickup after a short phone order.

Tricia Litwinchuk: Stayed on hold for long periods multiple times. When we tried to go to the location / service desk, the people were rude and unhelpful. The parts are much more expensive than the OEM part on line.

Paulette Minier: Fast service and went out of her way to get the delivery as soon as possible

Fred VanOeffelen: Great service and great price

Shane Holwerda: Amazing staff. Very knowledgeable and helpful, yet not pushy!

Kathy Holwerda: Ben is impressively knowledgeable and quick to return emails and requests for quotes. The show rooms at both locations are loaded with ideas and many appliances are plugged in so you can see what their digital panels look like. We already purchased one appliance from here and they have gained devoted customers! We will be returning when we do our kitchen remodeling!

Mike Jensen: Jason helps us with all of our issues. I have used Gerrit's for decades.

Brian T: Extemely friendly people to deal with, from the knowledge on the sales floor to the guys installing my appliance... fast and courteous delivery crew and were in and out within minutes.... kudos

Derrick Nyman: We use Gerrits appliances for our apartment complex in allendale. I have to say, i am nothing but impressed with their service. They go above and beyond to make everything as simple as possible, even with larger accounts such as ours. Thanks for your constant above and beyond level of work and customer care (especially you Bruce)! I would highly recommend Gerrits appliance to anyone and everyone in need of appliance replacements or service.

Steve Madsen: Went in to shop for a new dishwasher and despite the sign on the door none of the employees were wearing masks or face coverings.

Joseph Ellis: My wife and I were looking for a new washer and dryer, as our washer of over 18 years old was too expensive to fix. We decided to shop at Gerritt's appliance, as we know they have been a family business for over 70 years and a model business in our Grand Rapids community. We went on a Saturday afternoon and had the pleasure of working with Ben Geers, a fourth generation Gerritt's man. Ben helped us navigate through many brands of washers. He was calm, cool and collected through the many questions my wife had for him about washers and dryers. He was very honest and gave us his true opinion on what he would consider as a consumer. He didn't try to get us to buy a more pricey model just to get a good sale. After we made the purchase, we had to wait almost 2 weeks before we could get delivery. We told them to put us on their cancellation list. I got a call the following Tuesday from Ben letting us know they did have a cancellation. We had to do some rearranging of schedules but we did and Ben and his crew of Tyler and Levi made this happen. My wife met them at the house and they did an excellent install job for us--clean, neat and didn't leave a mess for us. I would highly recommend you go to Gerritt's Appliance and let them help you with your specific needs. We plan to go back there for some kitchen appliances in the near future.Joe and Lisa E.

Mark Houghton: We purchased all new appliance for our remodeled kitchen at Gerrit's Appliance and our experience was first rate. Ben Geers was wonderful to work with; knowledgeable, very comfortable to work with, listened and found what we wanted, very prompt returning emails or calls (often outside of store hours) and followed up each step of the process and after delivery. The delivery was on time and set up done most professional. We would highly recommend Ben at Gerrit's Appliance.

Joel DeKraker: We had 4 appliances delivered and to remove the old ones and get the new ones in was a distinct challenge as we have a 70's home with hard corners. The delivery & installation team of Jeff, Ty, & Jake removed what they had to to provide enough space to get everything out and in. Their expertise was excellent and they then installed the range, refrigerator, dishwasher, and microwave. They made sure everything worked and was installed properly in a very professional manner. I received not only excellent service in choosing the appliances but I was greatly impressed by the installers. Thank you all!

Sauceler: They have lots of appliances so that you can find what you want. The people can help you find what you really want. And they have lots of up to date appliances. Very good place.

Wesley Willyard: Low pressure sales

Janis W: Gerrits Appliance is the BEST!! When we moved to the GR area we purchased all our appliances at Gerrits. Sheri and everyone in the store have always been so nice and helpful. The delivery guys were very professional and polite. I absolutely would recommend Gerrits for any of your appliance needs!Janis W

Tom Markoski: Huge selection of appliances all price ranges, plus full service to most area's in Michigan

Patty Twietmeyer: Thank you, Brad, and the Gerrits Team for going above and beyond for us! Your team came through and removed a leaking dishwasher, helped us order a new replacement, kept it on hold in your warehouse at sale price, and patiently waited with us through our kitchen hardwood flooring redo! Jeff had our new unit installed professionally and without harm to our new floors, within 20 minutes and with an ontime delivery confirmation! 9 weeks from start to finish and no billing for services until delivery date! Awesome local service and loyalty!

Kyle Grusling: It's so nice to get actual help from an appliance store. They have a wide range of options and have never been crowded when we've been in, so there's always someone to help you. Bonus, they also didn't make me feel bad for having my two young kids with me. My husband and I were shopping on a Saturday morning with our two tiny humans who were not exactly cooperating and no one made us feel like we should come back later without them.

Tiffany Fox: I love l, love supporting local companies! I go out if my way to do so. I used to love Gerrit’s, but no longer feel that way. I ordered a dishwasher and refrigerator on December 26. I have a smaller dishwasher. I brought measurements, serial and model numbers. The sales guy said the dishwasher I wanted would 100%work: I had him triple check. Two weeks later upon the arrivalOf the dishwasher. It did not fit. On to the refrigerator. The wrong one was delivered. They installed the wrong refrigerator. I ordered side by side. Delivered is bottom drawer freezer. Then there were no handles. I got passed around to solve my issue. I begged to get handles delivered when the 2nd dishwasher came in. It was a good call because the handles they had delivered were for the Electrolux I originally purchased. What I have now (again not the one ordered) is a Frigidaire gallery. We wanted the side by side Electrolux because we use a ton of ice. So now the fridge that I’m stuck with not only has a smallIce compartment. If did not work. So February 19th a guy came to put in a new Ice maker, in the new freezer I did not buy. There has been no follow up. I had to constantly call, follow up. I worked with an owner, two sales people and I think a manager. They made me feel like I was annoying. I was very nice. Not to mention the appointments I had to cancel to wait for things to get fixed. They never offered a different refrigerator, compensation or different solution. I’m going to re do my kitchen soon. I’ll be using Bekin’s.

Lauren P: We are building a house and there were several packages of appliances we could choose from Gerrits. We found one of the premium packages to be perfect for us and we went to Gerrits to look at the appliances. The girl working at the front desk this night was extremely helpful and answered all of our questions. We are looking forward to working with them and purchase our appliances through them.

Chris Boerma: Helpful, lots of options, didn't have to wait around for ever to get someone to answer questions.

Lori Yoder: Caleb was awesome, prompt and courteous. Didn't mind answering all my questions. Very pleasant and professional. Pays to shop local!

Ronald Solmes: Knowledgeable staff, with great parts and service. I highly recommend Gerrits.

Elizabeth Kruko: Deb was so easy to work with! She made replacing our dishwasher seamless, never had to leave my couch!

Todd Prescott: 2 months and counting to repair an ice maker!We purchased a Scotsman ice maker from Gerrits and this has been giving us fits ever since. We had to have the unit completely rebuilt 2 years ago and I was asked to reach out to the manufacturer directly to coordinate the warranty. Fast forward to now - after a technician could not fix on site I was asked to call and schedule the machine to be picked up, waited a few weeks for this. Last week I get a call it is ready and "service" would be calling right away to schedule a drop off. After waiting 2 days for this call, I called and have left numerous voicemails to get this scheduled....crickets. I used to be a staunch supporter of buying local and supporting family owned businesses but at this point what value are they adding besides frustration!!!!

Kim Bumgardaner: We have purchased a dishwasher, range, and microwave from Gerrits, and Deb has given us exceptional service each time. After telling her what we needed, she found just the right thing each time.

Evan Pittman: Excellent service. Mary was helpful in sales; Jared and Cody were very kind and efficient with delivery. New washer delivered within 36 hours of ordering!

Robin: Friendly, professional service. High quality products for fair prices.

Dan Brown: Could not be more happy with the experience and product purchased. If you ever find yourself shopping for appliances you have to go see Brad Ensing. Outstanding service!

Rob Goss: I can not say enough good things about this company and our sales representative. They were extremely helpful when we went in and ordered our appliances. She took the time and went over all of the different brands and why they would be good in our brand new home or why they wouldn’t be what we wanted. She spent several hours with us and never once gave us the impression that we were taking up her time. She made sure that we got the builder discount and that they were delivered at the right time in the process of our home being built. We ultimately chose GE. After just one month our VERY expensive fridge stopped working as it should. We contacted her and she told us that GE is the only brand that they carry that we have to go through the manufacturer, not a big deal. The repair rep came to our home and was absolutely amazing. He knew exactly what the problem was and how to fix it. He ordered 3 new parts and had them delivered to our home. He had it repaired and everything seemed right. Not 2 weeks later and the same issue started again. The middle drawer and ice maker stopped working again. We contacted GE and they basically said there is nothing they are willing to do. After several hours on the phone with the absolutely worst customer service rep my wife was fed up. We contacted our rep at Gerrits and she was beyond helpful. All of a sudden we have GE emailing us saying that the fridge will be replaced with a brand new unit. I’m not sure what she did but I am beyond appreciative for it. There is no other appliance store we will go to.

Stephanie Lashuay: Humans make mistake. What stands great people apart from the wretched is what they do when they error. I bought a Fridge from Gerrits & when they moved old out and new in, one leaked a fluid that permanently stained 1/3 of my wood floors. Bart came out right away, and tried to get the stain out. When he could not he said he would make it right.And He did!!!Without Question, they took ownership & went above and beyond to make it right. They spoke with only kindness, integrity, & resolution. I still stand humbled by such quality service and feel sad that they took on such expense to do the right thing. I can promise them, that what they spent in making this right they earned in the best advertising a company can have. A great story that will be shared for the remainder of my life of their outstanding Above and Beyond Integrity.Not only did I get top of the line service, and a wonderful new refrigerator, I got to witness the most extraordinary human behavior that I have Never seen before..accepting ownership (of such a large error) without anger, blame shift or contempt but only in kindness, follow through and understanding.Thank you Gerrits for the appliance and the schooling in Life. There are still Great people out in this world, that run even better companies.

Jordan Bakker: Bought my dishwasher there a few years ago and recently had issues with it. Their service department was great at helping me troubleshoot the issue and getting me the part I needed at a great price. Highly recommend for buying appliances and service!! Thanks again!!

Alex M.H. (Alex M.): Husband suspected he knew what was wrong with our LG dryer. He was close, but not correct. Your staff suggested a different and CORRECT part. You even went above and beyond to ensure we could have the part ASAP. Will definitely recommend you! Thank you for your understanding & compassion!

Mj Espino: Ben Gerrits was the one who assisted us in getting all the appliances for our homes in Holland.He is very nice and accomodating.Very prompt in answering all my questions and patiently responding to all my emails as well.Hoping to work with him again in the future.

Matt Sietsema: We had Jason out to our house today and he was here a year or two ago to work on our refrigerator. He fixed a circuitboard/part that was bad on our ice maker and now he has installed a new drain in our fridge. Jason is great to work with and very informative. We're really happy with his work thanks again!

Michell Brentlinger: Horrible service , won't even call me back when promised ..been without my dryer since end of July . Speed Queen Dryer that is not even 2 years old..

Danielle Welniak: Been trying to contact them for days we leave voicemails and get no call back.

Karen Harkes: Excellent selection of appliances. Attentive staff. Very helpful and informative. That's why we buy all our appliances here. And should you need service, they're fantastic!

Sondra Brown: Beautiful appliances, Mary Thompson was amazingly helpful. I will be back!

Erin: It appears that the only way to get a response from Gerrit’s is to post a negative review. I have now left 2 voicemails for the service manager and one for the service department and no one has bothered to called me back. This is now the second dryer that I have received from Gerrit’s that has leaked and they are trying to blame me for not cleaning the seal rather then trying to get it resolved. I expected way more from a local business.

Scott M: This company is a joke. We have their machines in our apartment and the exhaust vent detach, causing carbon monoxide to leak into our apartments. we call the gerrits many times with no answer and left several messages to have this issue fixed it's been over a week now...still broken. I'm really glad that my kids lives matter to these people. Oh yeah, they came and collected their quarters tho. P.s. We also contacted the apartments too they don't care either.

Patrick Duthie: Great experience from purchase to delivery of new washer and dryer. A big thank you to Dana Thomas for his time and patience in helping us decide on new units. Looking forward to purchasing from Decker & Sons in the future.

Connie Peck: Helpfully, knowledgeable and fair price ed

Jennifer Jones: Excellent customer service and help in finding just the right products!

Roberta Gilligan: Excellent service, outstanding products. Delivery & installation of GE washer was on-time and went smoothly. Even took the old one away for small fee. My favorite appliance store.

Alan Kasper: Sales person was very professional and personable. Delivery people were very respectful, kind, and informative during installation.

Brian Lewis: Look. Go to Decker & Sons and see David Jr. We remodeled our kitchen during COVID at peak supply chain challenges and David spent a lot of time with us, providing options, working through prices, get us the best price and keeping us updated as we waited for our orders. He also owned an arduous rebate submission process for us, making sure we got all of our money back. That kind of service is valuable. More valuable than that, was when one of the appliances failed not long after the warranty expired. When the manufacturer failed to take action David became our superhero. He spent countless hours tracking down a solution and got us cared for without us having to spend another dollar. We appreciate him and the Decker & Sons team more than we can express! Best price or not - they are our appliance provider for life now!

Dina Evearitt: Great experience. Knowledgeable and friendly staff...great product purchased.

Mike Byers: Had the part I needed in stock and price was right

Betty Near: I recall going to Decker with my mother when I was a child. I too have bought several appliances and TV's there throughout the years. Imagine my surprise when I went there today (1/13/23) to look for a new TV, and was told that Decker no longer sells TV's. What a huge disappointment!

Tom: They don't service what they sell in house and refer you to a second party repair service. Good luck with getting someone on the phone. It's less than a two year old refrigerator...lesson learned, deal only with companies that provide direct service instead of quickly getting you off the phone with only a phone number.

Quinn Marco: This will be where I will be purchasing all of my major appliances going forward. Great pricing, great service and great install by Dan. Love that I can pick up the phone and talk to someone about my pending order or an appliance that has already been installed.

Gerald bass: Very friendly, knowledgeable sales staff.

Joel Barkel: Had the appliance on display that I was looking for and also had it in stock!Sales person was very knowledgeable and answered all my questions.

Dawn Barkel: Very helpful. Purchased GE range.

Peter Hoezee: The staff here is great, and they have a big selection. The sales people really know the industry. The delivery drivers are quite skilled and knowledgeable, as well. This is the ONLY place I have ever bought appliances, and it probably is the only place I ever will! A lot of my family members have starting coming here when they need stoves, washers, dryers, and everything else appliance-related! I highly recommend Decker and Sons Appliance to anyone in the West Michigan area.

Chuck Telgenhof: Had a service call appt scheduled with decker and sons for our dishwasher today. The service company they use (dadds) never showed up. No phone call, no email or anything from them. Never used them before. Never will try again.

Mark Trasky: Long time customer at Decker . Replaced kitchen appliances last fall . Always a good experience from time of sale to delivery. Worked with me to quickly get a refrigerator that fit after ordered unit would not fit through the door. Only store we will use for appliances.

Mary Broene: We purchased a washer and dryer over the phone from Decker and Sons and it was seamless from start to finish! We had the appliances delivered and installed and old ones hauled away! They were respectful to delivery time when they called and installation was clean and flawless! Highly recommend!

Josh Smith: Great business

Steven Wayward: I've shopped the big box stores before for appliances but never again.Our experience with Todd from Decker and Sons was outstanding. He was able to get us our KitchenAid wall oven when the big box stores couldn't and at a competitive price.Todd kept us informed as to when it would arrive and when Whirlpool had a glitch on their end he served as our liaison...solving the hiccup.We will be back!Thank you,Steve & Maria W

Aaron Foust: Outstanding customer service. Delivery was professional, efficient, and courteous.

Dave Dowson: Top notch service. Can't beat it!

tim irwin: Fantastic customer service! Friendly and helpful, prices were also competitive with the big box stores! Delivery and install went off as planned! Buy local!

Susan Miller: Luis did a very professional job removing our old appliance and delivering a new refrigerator. He had excellent communication skills and made sure it was working properly. Tom, our sales rep, clearly explained the entire ordering process and was great to deal with.

Karen Broyles: I appreciated Steve's attention to my needs. My GE stackable washer/dryer is perfect. Delivery and setup was prompt and at my convenience. I would definitely reccomend and use them again.

Crystal: Friendly service in person and over the phone. Welling to help you.

Jill Remijn: We had a wonderful experience with two different appliance “crisis”. They had a great price. Quick delivery and installation and commitment to their business. Very great company to work with. When we had a second need I only called them!

Bruce Partridge: Justin was very helpful and thorough as he assisted us in seldcting a new refrigerator

Tonya Orcasitas: Great customer service in store and at delivery. The gentlemen wasn’t a push over kinda guy in the store. Some are a little too much. ;-)

Josh Serba: Nawara brothers is great!

Christine Pieri: Great communication, prompt delivery and service. Great products. Will absolutely be a repeat customer.

Sarah D: We support small, local businesses and Nawara Brothers is the only place we shop for our appliances! The staff is always courteous and helpful!

Chris Conklin: Nawara is always so accommodating and responsive to customers needs. Knowledgeable. Prefer buying local.

Mike Peterson: Our experience was ok , we ordered a Upright Freezer with glass shelves. We were told none in inventory but have six due the following Thursday and could deliver one on Saturday, so we decided to do it and paid for it that day. Well Saturday came and went with no Freezer or curtisy call. We don't do box stores because of 3 rd party everything , Northgate has always been our choice and have moved so needed a new go to place for appliances, so upon calling on Monday we were told they now would not have one until beginning of April about 3 more weeks out so we settled for a wire rack Freezer same style we ordered , we all know the ends of the wire racks eventually rust, in my experience, The eventual deliver was excellent. I would probably go back and give another chance.

Graciela Francisco: I went to Nawara as a recommendation from a dear friend. I needed a stackable washer & dryer. Customer service was very good. Previous to going in, I signed up for their line of credit and was granted it right away. I purchased the unit. I had to wait a few days as it was coming from Chicago. During that time, my refrigerator went out and I showed up to the store again and met with a couple of their sales folks, who assisted me with my selection. I elected a floor model and received a great discount! And the best part was that both units got to be delivered at the same time and only charged once for delivery! The delivery guys were also awesome! Very knowledgeable as well and with a smile on their faces. They installed and tested the equipment prior to leaving, and also explained how to use them (besides leaving the manuals.) Overall, the transaction was very smooth, professional, and very pleasant. I recommend Nawara Brothers to all looking for appliances, as this was my experience. They sell other household items as well. Check them out, and support our local businesses!

Esther Jimenez: Very professional, efficient, and nice people to work with.

Molly Bigford: After a botched installation job with Home Depot and then being unable to start our new dishwasher, we returned it and called Nawara. They had a nicer dishwasher in stock for a cheaper price and made accommodations to have it installed 3 days later. Highly recommend! Also, Nawara Brothers will now service this dishwasher if we ever need since it was bought from them. Never buying an appliance from Home Depot again.

Cynthia Musky: Supporting local business.Staff very knowledgeable and helpful. Great sale prices.My salesperson was Steve, he was helpful & checked in day after my appliances were installed to see if I had any questions or concerns.

Sue Visockis: Oue experience purchasing a dishwasher was very easy from choosing what we were looking for to installation. We bought on a Saturday and it was installed on Tuesday! Sales staff were very informative & not pushy at all. I was told installation would be between 10 & noon, they arrived at 10. Very impressed I had no clean up after the technician left. Highly recommend Nawara Brothers!!

Bill Nyblad: Very happy with our purchase. Phil the sales man was wonderful in assisting us with finding the right fit for everything. The delivery men Tristan and Luis were wonderful. Patient, kind, and gentle. Had a wonderful experience all around and will be back for all my future purchases! Couldn’t recommend them enough!