Best Appliances Customer Service Grand Rapids Near Me

Zach Zokoe: Ron came to my home with his son to fix my Whirlpool double oven that was not working. After inspecting the oven they were sure it was the igniter. His son (who he is apprenticing) changed out the igniter and it still didn’t work, I don’t believe Ron inspected his work but I could be wrong. So his son put my old igniter back on and they charge me a service fee of $125. Ron said he would do some research and follow up with me in a few days. He wasn’t very familiar with the double oven and didn’t know what the issue was. He did call back in a few days and explained he still wasn’t sure he knew what the problem was but he could try something else out (Which I didn’t understand as he explained it over the phone) and it would cost me $550 for parts and labor to fix. I declined and decided to call Whirlpool. They sent out a different repair company and their service tech fixed it in less than 20 minutes. He said it was obvious it was the igniter. My oven is now working like new. I called Ron to explain that I have been without my oven working for 2 months, I had to pay a second service fee and all along it was the igniter that they should have fixed on the first trip. He said there was nothing he could do for me. He doesn’t reverse service fees. I think that is unreasonable therefore I would not recommend using this company.

Aye bask: One of the greatest service and just human being I ever met highly recommend no question

Karen Albert: Positive:Professionalism,Punctuality,Quality,ResponsivenessI’ve used River City Appliance twice now for minor washing machine repairs. They always get the job done fast and explain what was wrong with my machine and how I can prevent any further issues. Honest, prompt, and professional. I love an easy, no hassle experience and that’s always what I get. Highly recommend!Service:Washing machine repair

Bruce Weir: Positive:Professionalism,Punctuality,Quality,ResponsivenessRon was very responsive and very pleasant. Scheduled the visit promptly and arrived on time. Determined problem with dryer immediately and had the repair done quickly. Thanks Ron!!Service:Dryer repair

Araceli Perez: WOW I never in my life had to write a review. When I called to tell Ron the problem I clearly said i dont think its the dryer cause its new but there is a smell on the bathroom where the duct runs threw . So he shows up at my house to very rudely tell me WE DONT DO DUCT WORK CALL A HEATING AND COOLING CO. and ARE YOU PAYING CASH OR CREDIT ! WOW! i said o I thought you did cause I told you what the problem que was . He could of told me that over the phone he stayed maybe 5 min didnt even wait to see what the smell was like . All he went to my house was to collect 120 dollars .WOW Also .very rude attitude when he called me to say he was on his way he said I will be there in 15 min . 9 min later he calls back and very rudely says I AM HERE KNOCKING ON YOUR DOOR !! I said to him im sorry you said in 15 min. But I am 2 min away sure enough I was there right on time . I had many contractors work in my home neeeever had someone sooo rude And unprofessional who knowing they dont do duct work aren’t decent enough to say that over the phone but come tell you in person just to colecciona the 120 dollars . Unbelievable.

Susan Woods: If you were negatively affected by Covid 19, like losing a loved one or dealing with long-term health complications from having it, you may want to skip this company. In letting us know that parts might be delayed, he actually used the word "scamdemic". It's bad business. You don't know what your customers experienced during the pandemic. My mom came out of the hospital with a feeding tube and on a vent after Covid. This was disrespectful and gross.Edited to add: Ron did show up on time for his appointment, so I added a star to my initial review. Communication was slow at times. Though, he did apologize for that.

Stephen Holcomb: Positive:Professionalism,Quality,Responsiveness,ValueCalled them at 9am on a Monday, they got me in at noon, had the job fixed in 20 minutes. Would call them again.Service:Washer/dryer repair

pip mo: Service:Washing machine repairPositive:Professionalism,Punctuality,Quality,Responsiveness,Value

Elisha Atkinson: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueSuper, Super great guys, that do great fast service!! I called. And they were here within the hour! Worked out perfectly! They seen what I needed for my dryer and repaired it, at a great rate! I definitely will keep them on my speed dial for any other work that is needed that they do!!Sonny AtkinsonService:Washer/dryer repair

Trish Dailey: Ron is awesome - totally dependable, arrives when he says he will, courteous, dependable, explains everything he is doing, fixes the problem the first time, reasonable pricing, trustworthy, etc. I've used River City Appliance twice now and would not hesitate to call him again, if the need arises. I highly recommend River City Appliance for your appliance repair needs!Service:Stove, cooktop oven repair

Corey VanderMeer: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueRon and Dan are awesome. They've been out to my house twice in a week. They're super knowledgeable and do everything they can to repair your appliances as reasonably as possible.Service:Washing machine repair

Zach S: Positive:Professionalism,Quality,Responsiveness,ValueMy wife and I utilized the emergency services for our refrigerator. They were kind, professional, and were able to quickly fix our refrigerator that same night. Highly recommended.Service:Refrigerator repair

Brianne Gallogly: I have used Ron twice in the last month. Prompt, courteous, great repairs. Will use in the future. Thanks!!Service:Dryer repair

Laura Epker: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueFast and friendly. Will use them again if needed!Service:Dryer repair

Renee Simmons: Our fridge quit running when temps were 90+ outside recently. Other companies I called were booking a week out. Ron & his son fit us in the same day, ordered the part we needed and came to install it before another company would even be there to diagnose the problem! They were friendly and wasted no time.

Daniella Rojas: Positive:ResponsivenessCalled about scheduling a service call, but after a thorough discussion about the issues determined might not be worth the fix. Still found it very helpful and would call again for future issues

Britney Griswold: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueCalled to have my washer repaired very professional and honest guys! They came out the very next day and had my washing machine running I can’t thank these guys enough!! They are awesome!! God bless them!!!!Service:Washing machine repair

Mardel “Behr” Beamon: I recommend them if you have appliances broken. They are fair and they're good people I will recommend them to anyone. And their prompt and they're always on call.

the lions: Positive:Professionalism,Punctuality,Quality,Responsiveness,Value

Gary Smith: Positive:Professionalism,Punctuality,Quality,ResponsivenessOur refrigerator went out on Sunday, I called Ron Monday morning and he was at my house in less than three hours. A great business to deal with.Service:Refrigerator/freezer repair

James Carbine: Service:Freezer repairPositive:Punctuality,Responsiveness

Chris Davenport: Service:Washer/dryer repairPositive:Punctuality,Quality,Responsiveness,Value

Sara Corder: Critical:ValueSince our Bosch dishwasher wasn't that old we thought it would be worth fixing. They charged $150 to come out and inspect it and gave us a quote of $400 to replace a $17 part. For $550 we could buy a brand new dishwasher.Service:Dishwasher repair

Ted Perkins: Fast, Proffessional, came out next day, had parts on the truck and fixed it that day in less than an hour.Service:Freezer repair

D.J. & Leanna Barker: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueHunter was great! I know who we will be calling for all of our future appliance repair needs!Service:Washing machine repair

Mary Frank-Murphy: Service:Refrigerator/freezer repairPositive:Professionalism,Punctuality,Quality,Responsiveness

Claire Horlings: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueService technician was prompt, professional and immediately identified the issue and replaced the broken part.Service:Dryer repair

Michael Dennis: Service:Oven repairPositive:Professionalism,Responsiveness,Value

Kristi Vito: Services:Dishwasher repair,Household appliance installationPositive:Professionalism,Punctuality,Quality,Responsiveness,Value

Devin Greene: Positive:Professionalism,Punctuality,Quality,ResponsivenessGreat service!Service:Stove, cooktop oven repair

Kerry Riese: The company Rep was courteous, listened, diagnosed the problem expeditiously, and very polite. The problem was resolved, and done in a very resonable time. Happy with the results, and the company.Service:Refrigerator repair

Liz Doty: Positive:Punctuality,Quality,Responsiveness,ValueThey were fantastic! John came out and was so nice to myself and my daughter. He was able to order a part quickly and fixed our issue timely. My only suggestion would to be to wear foot coverings when entering someone’s house.

Jessica Harmon: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueVery professional, came on timeService:Dryer repair

Kari Luymes: Positive:Professionalism,Punctuality,Responsiveness,ValueQuick response, very friendly, efficient, and affordable. Highly recommend!Service:Washer/dryer repair

Elizabeth Burress: The Mr Appliance Representative was very professional! Very courteous, and very precise in letting me know exactly what the problem was with my washing machine. I am so grateful for the service that I received from him. Please keep up the good work! A very satisfied customer. I will truly recommend your company to anyone! THANK YOU! 😊Service:Washing machine repair

Jessica VanSweden: Positive:Professionalism,Punctuality,Quality,ResponsivenessJohn was very knowledgeable and helpful. He fixed our washing machine quickly, and was very professional. We would definitely recommend.Service:Washer/dryer repair

Carolina Gil-Ortegon: Positive:Professionalism,Quality,ResponsivenessRobert was very professional, clear, presented me with options and was very personable. Will use them again!Service:Washer/dryer repair

Lori Bultinck: Positive:Professionalism,Punctuality,QualityJohn was prompt and diligent with repair work in our homeServices:Washing machine repair,Dryer repair

Goran Purkovic: UPDATE: Dave reached out and did exactly what he said he would in his comment. He owned up to it, took responsibility, and reversed my $150 charge.I specifically called Mr. appliance due to high google ratings and phrases like “affordable pricing” or “fair pricing”. After the repairman left I felt like I paid them $150 for absolutely nothing since my dishwasher was not fixed and the appointment lasted 5 minutes. This experience left such a weird feeling in my gut, it was one of those situations when you know something is absolutely not right. It did not make any sense.Receptionist was nice and got appointment for my leaky dishwasher scheduled immediately. I did some trouble shooting before the repairman showed up and shared a few videos with him when he arrived. He confirmed the leak coming exactly where I pointed out on my videos within 45 seconds of coming to my house. The next 5 minutes we spent chatting while he was writing an estimate. Repair estimate came to $803.He diagnosed a leak coming from a diverter and told me it is an expensive fix. He continued to communicate that due to my dishwasher being 9 years old, other things will start breaking within a year so buying a new dishwasher is a better choice. While he did not inspect any other parts to make that statement, I could logically understand that he was speaking from experience. Needless to say I did not pay $803 to fix a leak in my dishwasher.I called someone else for a second opinion. Come to find out, all my dishwasher needed was a $10 part. I ordered it and I was showed how to replace it. It took me 30 minutes to complete this task, replace the worn out part, put everything together including hooking everything back up. That’s it. I debated so much to post this review. I did reach out to company a week after my appointment but I did not hear anything back (it’s been over a month now).Service:Dishwasher repair

Ian Heslip: Service:Washing machine repair

Mairead Steketee: Best clipper sharpening in Grand Rapids!

Anthony Soldano: The guy waited 1/2 hour for me instead of closing, then loaded my purchase for me because I have some disabilities.

Redd Sanchez: I can’t even get ahold of anyone to ask questions before going to the location 🤦🏽‍♂️

Robert Smedley: Fast and friendly service. Had to have a professional model Kitchenaid stand mixer fixed. Up front pricing prior to repair. Fix only took a day. Mixer works great now!

Eric Clifton: Positive:Professionalism,Quality,ResponsivenessTwo Rowenta irons with the same issue were repaired the same day and work perfectly now! Thanks for the quick turnaround and quality repairs!

William Pratt: Positive:Professionalism,Punctuality,ResponsivenessThanks for the prompt response and part shipping. USPS delivered the next day and repair is complete. Great job and thanks again.

Jean Matyczyn: Smart people work there. I highly recommend them!

Karl Zwaanstra: Critical:Quality

Erisabel Romero: Very nice girls and professionals

Cheryl Gleason: Fast service. Knowledgeable tech's. Reasonable fees. Free estimates b4 work is done. The only place I found that repairs KitchenAid small appliances.

Michele Perry: Critical:Professionalism,Quality,ValueWas suppose to communicate thru me since I'm,the landlord. Instead forced my single (female) remnant into paying or he would not leave. Thus us after they billed my credit card! Will never use this company again. Also still waiting for receipt if payment especially since we've paid 3x already!

Todd Quick: Fabulous company. Great employees. Nice people to work with on a project.

Bill Hovinga: I needed a specialty cord and they had it

Martha Eby: Excellent

Dean Burger: Brian is great person. Very knowledgeable.

Ellen Lucks: I rely on Superior Appliance Service to keep my Kitchenaid Mixers running smoothly. I'm so glad they're here and I can rely on them.

Andrew Clark: I didn’t have a good experience here trying to repair a Razor dirt bike. It took, no joke, months to even have them finish the seemingly simple project and then they didn’t put it back together or repair the breaks as requested. They charged me for the batteries only since they refused the ones I had purchased from amazon. So, 4 months later, I have new attached batteries but an un-assembled, not entirely repaired dirt bike and 3 batteries I have no idea what to do with. I won’t come back.

Jamie Near: I called Superior Appliance to order some Rowenta iron parts. They had the parts in stock! Great experience!

Joshua Hazelwood: I sent in my Krups Grind And Brew coffee maker. They repaired the issue very fast, and shipped it back equally as fast. When I talked on the phone with them, they were professional and seemed to care. I recommend this company.

Tech Gole: Great place for clipper needs!

Mani Sharma: I should have read the negative reviews and thereby saved the agony. I dont have respect for an individual or a business that does not respect my time and has the courtesy to call and let me know of delays . Ultimately the tech never arrived.A V O I DService:Washer/dryer repair

Martha Jane Herman: The guy did a great job, but 2 days later I received another ice machine. I tried to find Sears Appliance to return the duplicate but there wasn't any place to go. I don't want it!

Howard De Young: Critical:Quality,ResponsivenessCame out twice not fixed forged my name saying repaired. Now warrenty wont cover it and out a 900.00 dryer and had to buy a new one stay away from them and assurant and save yourself the grief will sell it for 200.00 that what the stands sell forService:Dryer repair

John Schutte - Bates: No answer

zoet: Positive:Professionalism

Chichi Okogbue: Service:Washer/dryer repairPositive:Professionalism

Guadalupe Santillanez: 👌

Chad Possehn: Positive:Professionalism,Punctuality,Responsiveness* In the past I had two other repair services look at my washer and didn’t know how to fix it. So I called you guys. Tony was very knowledgeable and it only took him 30 minutes to figure out what was wrong. He came back a week later to install the part and now my washer finally works again! Thank you Tony!Service:Washing machine repair

Julie Launiere: I called Sears Repair because my refrigerator/freezer stopped working. Sears sent out a young man to fix it. It turned out he diagnosed the problem and could not fix it on the spot. He ordered the parts to have it repaired. Sears scheduled an appointment for two weeks from the date he was here. Come repair day I got notified that no one was coming out and they rescheduled me for an appointment two weeks from that date. On the second appointment a different serviceman came out to repair the fridge. Turns out the first technician misdiagnosed the problem. The motherboard was fried according to the second guy. It would cost more to fix it than to buy new. So in short, the repairman took the parts and was going to have Sears reimburse me for the parts but now for the $149.00 service call. I feel Sears should refund the service call fee after all I put up with and the misdiagnosis.Service:Refrigerator/freezer repair

Kimberly McCormick: I have American Home Shield for a home warranty. My dryer stopped drying the clothes on a Saturday 9/25 so I went online and request service and Sears Home Service was assigned. I was able to schedule the service online for Tuesday 9/28 between 8am and noon , but when I received the confirmation email it was from A&E Factory Service, not Sears. My first frustration is that they schedule a 4 hour window meaning you have to take that time off work and sit around to wait. At least they did text and email when he was on his way though there was no ETA in either the email or text just a "the tech is on his way". I get not being able to give an exact time, however with most services I've been able to request that they contact me 30 minutes or so before ETA so I can go to work then run home to meet them when they arrive. Unfortunately, they don't offer any options for making that request. The tech showed up, diagnosed the problem and said he needed to order the part. I've had this exact repair done on this dryer 3 years ago (blower wheel replacement) and they obtained the part locally. - so it was a bit frustrating that they couldn't/wouldn't do so this time. He scheduled the part install for the following Thursday 10/7, a full 9 days later, again a 4 hour block of time. Since the part was being shipped to my home, he said if it arrived early to call and reschedule the repair for sooner. I asked about the name discrepancy, that AHS shows Sears but he's from A&E Factory Service, and he claimed they are the same company - though that doesn't seem completely accurate based on the poor service. The part arrived on Friday 10/1 so I called the number shown on AHS website for this company to reschedule the repair, and the system offered 1pm to 5pm on Saturday 10/2 so I confirmed that time. I waited all afternoon Saturday, but the tech was a no show. I called the number shown on the AHS website for this provider but was unable to reach a human, it only offered the option of rescheduling the appointment. If you tried any other option, it hung up on you. Since it was after 5, I went ahead and rescheduled but the soonest available was Tuesday between 8am and noon - 3 days after the no-show appointment and 4 days after the part arrived. I was furious at the rudeness of not receiving a call, text, email or any communication letting me know the tech wasn't coming and at the utter disrespect for me and my time, not to mention the additional delay in receiving the service . I did a google search and found a different number by which I was able to reach a human, who was obviously at a call center overseas. She told me she would "escalate it" and someone would call back within 24 hours - which did NOT happen. So I called that number again on 10/4 and got the exact same response from a different customer service, again at a call center overseas. In both cases the customer service rep gave me the excuse that the tech was overbooked Saturday which doesn't explain or excuse the failure to show up or communicate with me. I am frustrated and angry at the lack of consideration or respect on the part of this company and it's representatives. And I am not happy that I have to take more time off work to sit at home and wait for a tech who may or may not show up to do a repair that takes under 20 minutes, after wasting my entire Saturday afternoon waiting for someone.Service:Dryer repair

Chris Van Stee: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueTechnician was very knowledgeable, professional, and friendly. He got my oven working the same day even though he needed to leave to go pick up a part from elsewhere. Could not be more pleased!!Service:Stove cooktop repair

Max Adgate: First of all, the repairman was prompt, and made the repair in a reasonable amount of time. My dryer works great! The downside: The repairman had little social skills, the labor charges were higher than the part, and the maintenance plan pitch (the high monthly fees, plus you still had to pay for the service call!). Overall--hot and cold...Service:Washer/dryer repair

Johannie Troncoso: Was not happy to have our Kenmore Elite refrigerator stop working after only 5 yrs. But was pleased to be able to reach a very helpful representative on Saturday night when it happened, and got scheduled for Monday 8AM to have technician come in for diagnostics. Better yet, the tech was able to fix the problem that same morning since she had the necessary parts with her (replaced bad compressor from LG :/, which seems to be a common problem for LG and Kenmore brands)Warranty covered parts but we had to pay labor.Service:Refrigerator repair

Alexandra Kamphuis: I booked an appointment and called specifically to confirm that I'd be able to pay remotely (over the phone or online or something, anything), as it's a rental property. I was informed that I'd receive an invoice to my email. Then, 15 minutes before my appointment was set to begin, I got a call from the technician. He told me I needed to be there in person to pay for the repair and that there was no possible way to do it remotely. I had to cancel my appointment. I have no idea how there is such a discrepancy within the company about payment, but it was very frustrating.

Bill DeRooy: Tried to determine if there is a Sears appliance service center in the Grand Rapids area. System refused to transfer me to a person until I chose an option that wasn't exactly what I needed. Then, after promising to connect me to someone who could help, it promptly hung up on me. Sears is dead, find someone professional who can help you.

Lego Master: Had good experience with our dryer repair. Both techs were courteous and on time. Felt the repair cost were fair and we are pleased with the work.

Vicki Bramer: I called and spoke with a pleasant English speaking representative, trying to secure a part in Grand Rapids, MI. From her comment, I assumed SHE was checking for the part. I was then transferred to an offshore representative that could not understand me and proceeded to inform me all stores were closed in our area. I am aware! The Appliance Repair still shows as an open entity. Although, my end was clear, he stated I was breaking up and he could not understand me.

Sanktuary 22: The people I dealt with in the phone were very nice and helpful to deal with. The service guy was super helpful and my husband really liked him. He really went above and beyond to fix our tractor and answer our questions. I could not have been happier with him!

marty passenger: They finally came on June 7 to fix my washer with an expensive replacement part now that it is September the washer has the same problem, they advised that the warranty ended 3 weeks ago they will be happy to come fix it again, for the full price again, so I have to do this again in 3 months there is something wrong with this picture

James Wilkie: Do not schedule a repair here. Awful call center. Cancelled 3 of my appointments without letting me know. Huge waste of time

Debra Koning: We used this Appliance repair several times and were happy with the performance, however the technician for the Grand Rapids area moved over a year ago and still has not been replaced. They now have to send someone from across the state which is a wait of several weeks and quite expensive. Very disappointing!Services:Washer/dryer repair,Dishwasher repair,Refrigerator/freezer repair,Dryer repair

Teri Burgess-Brown: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueFrom the first phone call to the actual repair of our refrigerator, the service was so professional and personable. Adam and his team are just awesome! If we have any further need for appliance repair, appliance doctor will definitely be our go to!Service:Refrigerator/freezer repair

James Coe: Adam was very prompt in coming out , Ordered part and was out the next day to fix washing machine. Very knowledgeable, and courteous. Will recommend them to family and friends who needs GREAT appliance service !!Service:Washing machine repair

T T: Service:Refrigerator/freezer repair

Deborah Danielson: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueWe appreciate having someone in this field that we can trust to take care of our needs. Adam came right out and looked at our dishwasher, ordered the part and as soon as it came in he returned to complete the job. Love his knowledge, his courtesy and respect of what is ours. Thank you Appliance Doctor.Services:Stove cooktop repair,Dishwasher repair

Chad Byrd: Positive:Professionalism,Punctuality,Quality,ValueI had the privilege to have the owner into my home and repair my electric dryer. It was fast and affordable. He was great at making us feel like the most important customer of the day!Service:Dryer repair

Jon Donehoo: Positive:Professionalism,Punctuality,ResponsivenessAdam was professional, quick and fair. He would share with you what the issue is and how to resolve it, and if it was worth the $ of the repair. I will be storing his number in my phone. Great work and serviceService:Washing machine repair

Mike Peterson: Critical:Professionalism,Responsiveness,ValueTook my 75 dollars said i had a loose wire, had to order a freezer switch and she wanted to s schedule me out another week 3 weeks to fix a fidge, terribleService:Refrigerator repair

Mark Oberg: Quick and professional. Issues with my gas frigidaire oven and solved them all

Tom Mugg: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueOutstanding! I've used Larry numerous times, super honest and good man, if you left $500 cash on the table, he'd take what he was owed and not a penny more. The reason I am leaving this review is because I was looking up his number to call for a microwave repair and saw the "Leave a Review" link.Services:Washer/dryer repair,Refrigerator repair

Mike Daniels: 5 stars need say more. Just a super honest guy willing to help

J0e Ale: Cool

Gretchen Sluis: I've been using this family business for at least 7 years. Good honest people. Great quality service.

Jeff Prins: Great to work with. He even contacted me before he came out. Found out what needed to be done with my oven and was fair with his assessment. He is a class act and would deal with again

Torey Heinz: Larry worked on our dishwasher last year, and it turned out that I did not route the drain hose properly. He did a great job and was very professional, so when all the lights came on, and the dishwasher stopped completely I didn't hesitate to call him again.This time he was able to diagnosis the problem over the phone and decided based on the age and model of the dishwasher it wasn't worth repairing. He gave some recommendations, and advice on how to fix my microwave as well.

Todd Davis: they can fix anything right the firt time.

Leo Leparski: Called Appliance Doctor in a emergency situation. He came out in a very short time fixed the refrigerator. He is very Professional, got right to the job, had part replaced and unit works fine now. I am a retired Maintenance Supervisor, I know a good repairman when I see one. I would Highly recommend him.

Dan Maly: My gas dryer was not working for months. The other night I saw their van in my neighbor's driveway and decided it was time to get help. The next day, not only was my dryer repaired, but cleaned out in places I would have never thought to check. They also put the loose change found in the dryer on top. Working once again for a reasonable price. Thanks guys!

Brenda Vander Meulen: Fast ... came right away, fixed problem immediately, and was courteous and helpful throughout. I highly recommend.

Philip: Does good work knows what he is doing. Our fridge was leaking water, I did everything google searchs suggested w/o luck. He fixed the issue and explained our problem also changed the angle our fridge was on to help the draining. Believe it or not part of our problem was the temp for both the fridge and freezer were set to cold! Thank you! It's been about 7 months now w/o any issues.

jers420: Positive:Professionalism,Quality,Responsiveness,ValueTheir employees were friendly and helpful in getting me the right parts I needed to fix my dryer. I would Definitely recommend them to all my friends and family.

Drew: Service:Dishwasher repairPositive:Professionalism,Punctuality,Quality,Responsiveness,Value

Sandie Ross: Positive:ProfessionalismExtremely satisfied with Apex and James (repair tech). He was very friendly, very knowledgeable, and efficient. The office/scheduling staff was wonderful as well. Highly recommend.Service:Dishwasher repair

Gary Kaminski: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueFrom the time of reaching out for service to today of having the service work completed, was Awesome! Great communication / customer service during this time. Tom was on time, provided professional work and made sure everything plus was taken care of. Great customer service and learn a lot from him.Service:Stove, cooktop oven repair

Scott Mince: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueWe have used Apex a few times for repairs and they continue to impress with being on time and thorough. Tom is exceptional and always does a great job!Service:Washing machine repair

Tyler King: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueFirst time using Apex to fix a belt in our 5-year-old dryer. Our serviceman TOM was AWESOME. Polite, on-time, fast and efficient. HIGHLY RECOMMEND. Great service experience to start off 2023!Service:Dryer repair

Angela Andree: Critical:QualityBand-aid repair lasted 36 days. Washer is completely dead with the exact issues as the first call. Because it’s past their 30 day guarantee they are going to charge me again.Service:Washer/dryer repair

Jim Crees: Great service. Fair price. Apex rep James was great. Full explanation of the needed repair and real professionalism in getting the job done.We've worked with them before and if needed we'll work with them again!

ben garza: My mother-in-law's neighbor recommended Apex when her dryer stopped heating. I was at Discount Tire on Plainfield & could see the Apex sign..I will go to Apex Appliance for all my appliance needs. I was a bit turned-off by no return policy, but I get that. 1st contact, a woman, possibly owner(?), checked my dryer igniter I wanted to replace, & confirmed it was working perfectly. Gentlemen helped me further when I insisted I thought this part wasn't testing like others. He tested their new part, & it tested the same as mine. I ate my words, but he wasn't a jerk or a know-it-all, instead seemed to genuinely want to help without the need to sell anything. He adamantly didn't want me to buy the wrong part.Came home, troubleshot, & found where we bumped a valve to closed position in the attic while we were cleaning/preparing for garage sale. Apex saved me money & time. Thank you, Ma'am & Sir. Pleasure doing business with honest people.

Steve Katerberg: The counter person was extremely helpful and had the part I needed for my dryer repair.

Danny Dandrea: I needed parts for our electric Dryer I brought in two of the parts out of four that could be the problem the person who took care of me tested the parts for me. For I did not spend money for parts that were ok .He help so much he told me the parts that I really needed to get it back to operating order I went home installed the parts working perfectly. Thanks So much for all your help and the wonderful cashier that help with my purchaseService:Dryer repair

Robert Peterson: Positive:QualityI have never used them for service. But I have come in and purchased parts there. The techs I've talked to offered pointers and the front desk person was very friendly.Services:Washing machine repair,Dryer repair

Jake Murphy: Scheduled an repair appointment for a certain 6 hour time frame. No one ever showed or let us know

Sarah Denison: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueSaved my 17 year old dryer! And helped me trouble shoot before coming out too. Thanks so much for helping us!Service:Washer/dryer repair

Michael Dollar: This company lied to me and then proceeded to try and shake me down with collections. They said they were an authorized service center for a certain brand and when I called the actual company they were in fact not! So none of my repair work would be covered. They showed up took at picture of the damage and left and sent me a bill for $167. Avoid at all costs!!!I asked ahead of time if you were authorized to do the work and you said yes!!! Otherwise I would have called someone who was. Bosch told me that you are NOT an authorized service center. Their words, you mean authorized by YOU. You additionally said only pay half the bill because you knew it was messed up. Then sent the bill for the FULL amount with threats of collections. Nice Bonus.Service:Dishwasher repair

tim nelson: Positive:Professionalism,Quality,Responsiveness,ValueTom the technician came out and was outstanding! He fixed the dishwasher quickly and it now works great once again. I would highly recommend Apex for any and all appliance repairs moving forward. Thanks Tom!Service:Dishwasher repair

Jeff Lednicky: Purchased an Igniter for an LG dryer. The connections on the Igniter was not the same as the original LG Igniter part. Tried to return the Igniter and was told no returns once out the door. Seemed odd to me. It's still new in the box?? Careful !!Service:Dryer repair

Dan Yu: Positive:ProfessionalismEasy appointment set up. James came by and fixed a very simple clog in a few minutes. Apex will definitely get my next call. Thanks, Apex!Service:Dishwasher repair

chris m: When our dryer broke it was the last thing we wanted to deal with as we both work full time and are very busy. I contacted Apex and was able to get an appointment quickly and the subsequent repair was carried out seamlessly. I am glad we opted to repair our dryer instead of just replacing it. I would highly recommend this company to anyone.Service:Dryer repair

Bethany Gravelyn: Would never recommend Apex appliance! They came to our house 4 separate times and charged us every time to tighten a screw or empty the filter in our washer. Never actually addressed the issue we were having. Now the inside of our washer is shred to pieces and broken and it’s only four years old. 👎🏼