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Hassan Saleh: Unfortunately spoke to two people regarding an administrative departure for a side yard fence across for our residence which is across from a commercial property. While the form does say they will work with you to get it approved, the two flat out denied it without justifying it, by stating it’s against the rules (which the departure is suppose to address).Hopefully our city can get staff in here who take a holistic approach and attempt to work with Grand Rapids citizens to keep the interest of the city protected as well as help tax payers, unfortunately this is not the current state of this department.Would generally say they will not depart from rules even when departures are justified, are callous and not swayed or influenced by logic. I don’t know what criteria/qualifications staff have here but clearly something needs to change in terms of their training for handling administrative departures and treating people like people.