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1. Spectrum - Walker
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· 40 reviews
Walker Ave NW, Grand Rapids, MI 49544
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Jessica: I had spectrum for internet and just switched. If I didn't get constant notifications of down internet, I may have stayed. They had a rep call me twice a day for several days. I finally answered and told them to remove me from their list and they hung up. GREAT CUSTOMER SERVICE REPS! They can't just say ok have a nice day.
Emily Knoper: I have had to get two new routers in less than a year because their “router went bad” leaving me with no internet for long periods of time when I have online school.
Jennifer Simons: Poor customer service. Need to update website to say only certain stores accept returns and that you need a an appointment. Extremely disappointed.
Lakesha Young: Had me do all kind of things for a job then denied me
Ben VanAusdall: Even though this is a spectrum store they dont provide services. Thank you for wasting my time
william ham: Drive to Ravenna and it's a dollar tree. I drive 30 minutes back to here and they don't take devices back. You have to go to Holland or greenville.
Laurie Hedgecock: "Training" for employees here is a 12 week course. It DOES NOT have anything to do with the incoming calls from customers. Hold time to get to an actual person is at least 10-15 minutes, frequently longer. Management is derogatory to operators who cannot sign people up for mobile service. Turnover is about 85 percent gone in less then a year. Perpetual hiring is not doing anything to serve customers.
Jane Bowen: We moved from our home on September 26th so discontinued our service. Our bills were on auto pay and the service was from September 12th through October 11th. I contacted Spectrum Charter and was told that they do not give any money back for services even though we did not have the service from September 26th through October 11th. I would not recommend Spectrum Charter for any services. I am very disappointed in the company and will never use them again.
Mark Saltzman: This is not a spectrum store. It is only the call-center. You cannot drop off any equipment or get help with your mobile phones in this location. Store locations are in Greenville or Holland see the picture for addresses.
David Conner: Even though its the closest location to me (still 20 mins away) I drove there to exchange a cable modem. Got to the door only to find out they don't handle equipment returns. I'm forced to drive 40 mins additional one way to another location. Geesh.
Reese Watson: This place has slavedrivers as management and regularly takes away employees benefits, bonuses, employee giveaway drawings and commissions. They give shady reasons why they did it and give next to nothing in return for whatever commissions they took away. Let's also not forget that they forced employees to work in the office through the whole pandemic. Another fun thing they like to do is treat an employee as if they're going to be promoted to management or supervisor by giving them management responsibilities and then when it comes time to choose a person for the management position they hire someone from the outside so they don't have to give said employee a raise. Then there is the quota that MUST be met for saved customers or they are reprimanded. Stay clear of this company if you value your sanity and self respect.
Chevrolet Silverado: Not impressed.. good luck
Cody Langsford: Left me without internet for days due to their bad products. I work from home. Every call has a 15 minute wait time from when you call to when they get back to you. Charter is the worst. Get any other service.
Woody: Worst experience I've ever had. Would rather live off of 4g than deal with these people
Ryan “bluedemon1999” Kaza: Cancelled the TV portion of my service in January, kept Internet service. I've been charged every month for 6 months for TV since cancellation. Been on Phone with them for 2 hours. Nobody can help
kamron Robinson: Internet constantly down payment for highest speeds get Maybe 15mbps provaboy gonna switch
Patrcia Clemons: Trying to call to setup new internet. Seriously it puts me on hold then the robot asks me all the same questions, and loops itself. Although, unlike other big internet providers in the area, this one did eventually get me to a real person who was helpful.
Joe Poirier: Moved from MI to FL in Dec. 2021. Got connected with Spectrum there with no issues. Moved back up to MI 5/18/2022 and ordered service. The order got put on hold, without notifying me, due to Spectrum CLAIMING I didn't return a wireless router back in 2017. I never had a wireless router from them. They have advised that I cannot get service with them until this is resolved. I offered to pay the bill just to get service, but was told the only way to get equipment if I did that was to go to a Spectrum location, which is 45 minutes away. Working form home requires an internet connection. I have been a customer of Charter/Spectrum for 20+ years. I will be looking for ANY other ISP solution to replace them with! Absolutely HORRIBLE customer service. Way to take care of your long time customers Spectrum!!!
Mary Ann Messersmith: Had my services disconnected on March 15, sent back equipment soon after and bill was paid in full. Here it is May and I get a bill. I'm told that because I disconnected service 12 days after the billing cycle started that I'm responsible for the whole month of service.. Like a lot of people I love paycheck to paycheck and can't afford to be paying for things I didn't even have access to. Charter needs to do better. If you don't have to use them, don't.
Ashlyn Pretzel: Quality service, poor professionality.
Christopher Wood: Positive:Professionalism,Quality,Responsiveness,ValueThis is a call center so don't be a clown and be upset when you can't buy a phone here.
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Internet service provider
2. Xfinity Store by Comcast - Grand Rapids
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· 694 reviews
1971 E Beltline Ave NE Suite 116, Grand Rapids, MI 49525
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Timothy Alman: All I did was take back old equment
Jess: Went here to return old equipment, there was a line queue and I ended up talking to two representatives just to return equipment. The first rep was unhelpful and told me to go to a different rep. The second rep was disinterested, didn't pay attention to me at all and talked to her employee the whole time. The person who greeted me was the only nice one with good customer service skills.
Judy Hadsell: Waited 2hours to cancel my TV and return cable box. Was unlucky one employee called in. I couldn't be mad the two techs that were there. Worked super hard to get people help. Pleasant employees with smiles!!
Mark Pearson: Needed to drop off old set-top boxes. Thought it would be easier to go to the store than attaching a shipping label and dropping a box at a shipper. It wasn't.
J P: Selling your parents timeshare is easier than cutting the Xfinity cable bill.
Stephanie Murray: Never ever ever ever get this service. You will cancel and they will continue you to charge you. My brother in law had his credit ruined bc of this. Thankfully I caught it and will not allow it to ruin my credit. This is a huge scam - google it and you will see this happens often.
Nikole Masters: Frustrating
Jennifer Dibble: They will ripe u off! Don't trust them🤬
Mary Joyce: Went in to pick up my new wifi router! They were kind and quick. Which was appreciated.
Linda Froehlich: Only one thing to say, make an appointment otherwise you will sit and wait awhile.
Lynn DalPra: I returned my wifi router back in July when we moved, was told everything was all set and good to go…just found out today that we owe $65. How were we informed of this? I found out that they sent us to collections for this money. Zero communication or notice of this. Worst customer service, don’t ruin your life by getting wifi from here.
Dave: "Old school" ...compatible customer service...Thanks...
taryn frey: Derek provided us with exceptional service. He was kind, patient & thorough. He went out of his way to tell us about a program to save additional money. Derek is a great example of customer service!
diamond sky: Customer service was great
Mark Silverstein: Comcast makes it so difficult to do anything with their customer service. It’s ridiculous how hard it is to get through to a human being. My Internet, my TV cable phone service is fine but their customer service is terrible.
Dylan Lindhout: Sanjar Pajeet would not stop yelling at me to sign up my mobile phone with Comcast. If this company were a person I would wish for it's death.
Ross: If I could, I'd give them negative stars. Worst customer service ever.
Rebecca DeLano: Service that I received was fantastic!
carlos borders: Services are getting quite pricey... Should show appreciation to customers who've been with them for 20+ years.. You would think !
R Goldberg: I’m glad I cut the cord from Xfinity and dealing with the rudest customer service person named L’V was the cherry on top.
Jerry Groot: Wow what a hazard & danger on the road 15 mph under speed limit. At this point if your afraid to drive the speed limit stay home & do the rest of us s favor... Ionia mi
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3. Netpenny.NET - Kentwood
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· 3 reviews
2007 Eastcastle Dr SE, Grand Rapids, MI 49508
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Internet service provider
4. AT&T - Internet Service Provider - Kentwood
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· 1 reviews
2500 E Beltline Ave SE Suite B, Grand Rapids, MI 49546
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Destemona Black: I'm sure everyone already knows this, but not worth the money. Full bars of internet cant do what one bar of data can. It can barely stream a show on the worst quality and they throttle like terrible. It only works for a few hours of the day and I've called many times. It will work for a few days and then go back to unusable. Also set aside a least a half hour to be on hold just for them to try to sell you more things and not fix your problem. Its a scam.
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5. Comlink - Kentwood
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· 3 reviews
3777 Sparks Dr SE, Grand Rapids, MI 49546
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6. Triton Technologies - Plainfield Charter Township
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· 19 reviews
4011 Plainfield Ave NE, Grand Rapids, MI 49525
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7. Michwave Technologies - Cascade Charter Township
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· 53 reviews
Grand Rapids, MI 49546
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Computer support and services
8. Iserv Managed IT Services - Cascade Charter Township
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· 33 reviews
5222 33rd St SE, Grand Rapids, MI 49512
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9. I-2000, Inc. - Wyoming
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· 27 reviews
2439 Byron Center Ave SW, Wyoming, MI 49519
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10. Via Satellite Solutions - Kentwood
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· 2 reviews
3167 Kalamazoo Ave SE # 1, Grand Rapids, MI 49508
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