Best Oriental Rug Store Grand Rapids Near Me

mehran kb: Don’t waste your money and time with this company pay a little bit more and have a good service and materials.Absolutely not recommended

David Plantinga: There were two different really frustrating things about our experience with Sullivan's. I'm trying to be generous and give them 2/5 stars, since they were helpful with picking out carpet in the store.1. We planned our entire move around the day they said they would install the carpet in our new house. This way, the carpet installers would have plenty of space to work, and we wouldn't have to move furniture in and out of rooms as they were ready to put the carpet in those rooms. The issue: Sullivan's made a scheduling mistake, which meant that only a small amount of the carpet was installed by our moving day. They did not compensate us in any way for this substantial inconvenience, even though we asked on multiple occasions for a discount.2. There was an installation error that they refused to fix, and again, they would not give us a discount or come to fix the error. I've attached pictures to the review. As soon as the carpet installers left our house, we noticed distinct changes in color from step to step on one of our staircases. I called Sullivan's weekly for about a month, asking for someone to fix it (or give us a discount), and they always said "we'll get back to you" and wouldn't do anything about it. Finally, after about 7 weeks of me calling, they sent someone out to look at it, who said "I don't know why the color changes like that" and diagnosed it as a lighting issue, claiming the carpet was installed correctly. The problem is that we're positive it isn't a lighting issue, and Sullivan's was not willing to listen. You can see the color differences in all different kinds of lighting, and the carpet clearly changes color from one step to the next.Needless to say, we won't be coming back to Sullivan's. It was a long, dragged-out, frustrating process, and left us with carpet that will never look quite right.

Amanda P: I love their selection! They were wonderful, welcoming and helpful.

Carolyn Hughes: Well worth the drive from Marshall; my earliest memories include the Sullivan’s billboard on 131 at Pearl Street. (Actually the S curve exit ). Sometimes you just have to trust people who have been doing it right for so many years. What’s not to like? Great place for carpet!

Mark Arnold: Bought a couch with lounge and ottoman, looked all over Michigan and found it here, for almost 500 less than all the other places we looked. Great customer service!! We went back and bought pur daughter and son-in-law new carpeting for their livingroom for under $200. They have many remnants and various sizes for just about anything you want. Long time family owned!! 5 stars!!

Kimmy Goodman: Salesman would rather eat and sit behind the desk than wait on you. They advertise cut and go flooring but no one is there to cut it. "If you can come back in an hour I can see if we can get it cut for you." They were out on a delivery. The place was dead, only one other customer in there and the lady couldn't even answer a quick question. I won't be returning ever.

Bob Zomermaand: I have not seen a collection of carpet quite like one finds at Sullivan's. It is mind-boggeling. If you want to purchase carpet, vinyl flooring, or some other floor covering, this is a place to have on you list of places to check out. From huge rolls of fresh carpet to very reasonably priced roll ends to area rugs, Sullivan's has something to fit your decor.

Larry Brandes: On 1/8 we purchased an 8 by 10 rug and all went well. Then the challenge of disposing of the heavy roll the carpet came on. I called the store to ask if they had a way of handling the corrugated roll. Was told that no only for installers. This was lousy customer service and this will be the first and last time we do business at Sullivans

Angela Elliott: Really great furniture at an affordable price I love the tan sofa but I already purchased one earlier if I had it I would have gotten it.

Scott Bruns: Polite staff, not at all pushy, but free with useful information. I'm very early in the shopping process.

Lawrence Schafer: A lot of carpet to choose from, excellent service.

Jesse Otten: Great prices and staff

Janice S.: Really nice carpet and great service!

Stew A: If your looking for carpet ...this is the place. I was impressed with the very large selection and have purchased carpet from Sullivans down through the years.

Christie Pratt: Good service and great prices

Mallory McFarland: Incredibly kind staff

Tabitha Heft: Such a large selection behind a deceivingly small store front. Found exactly what i wanted !

Maha Sharif: Staff members are very helpful and pleasant.

Aubrey Varner: Special shout out to Jeff for helping us make all of our carpet dreams come true!! He was extremely patient and kind. You could tell he really cared about helping us find exactly what we wanted! If you go, make sure you ask for Jeff!!

Jay W: Their prices are ridiculous and they follow u around but don't help

Mary Palmer: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueI had my 7x10’ vintage Oriental rug cleaned here by Nate & Joel. Nate was very knowledgeable, told me my rug’s manufacture date (roughly), fiber type, pattern name and other interesting information. My rug looks fabulous, the colors are vibrant and it smells good! I highly recommend this business!Services:Pet stain odor removal,Area rug cleaning

Grant DuBridge: Nationally recognized rug cleaning expert.The lead of the shop crosses the country teaching others how to clean centuries old rugs

Purple PC (Purple): Visit this place

Mary R: Positive:Professionalism,Punctuality,Quality,ResponsivenessI was impressed that Nate knew the provenance of my rug, its country of origin, date range, and even the tribe that made it! Service was outstanding, and I highly recommend this company for caring for your cherished oriental rugs.Service:Area rug cleaning

Janet Simmons: Positive:Professionalism,Punctuality,Quality,Responsiveness,Value

Nicole Pfeifle: A rug of mine that has been in my family for decades and is very near and dear to my heart needed a clean after some years of wear and tear. I found this business after some searching online and after extensive review I decided to give them a try. I AM SO HAPPY I CHOSE THEM! The Clean Oriental Rug team blew my expectations out of the water!My questions were answered and any worries I had were put at ease. The team also took the time to explain to me origins of the rug and some history that I found very interesting. A nice touch that I did not expect.Overall, I am beyond impressed with the results of the cleaning and professionalism of this team. Do not hesitate to bring your rug to this amazing business. Thank you Clean Oriental Rug for the top notch service!

Jim Schultz: Family Owned, professionals. Askfor Nate ; )

NAKIA YOUNGBLOOD: Great service and products!!!!!!!!👍👍👍

Gary Scramling: I took an old family heirloom Chinese made rug in, and they did an excellent job inspecting it, cleaning, sanitizing and adding fabric protector to it. My wife and I are exceptionally happy with how it turned out.

Jacob Brown: Clean Oriental Rug has one of the most knowledgeable and professional rug cleaners in the industry. Nate Koets has taught many classes around the nation and filled his students brains with lots of knowledge on how best to clean rugs from around the world. He also takes on some of the most difficult challenges for cleaning and gotten amazing results along with repairing any damage that has occurred on the rug. If I ever have any troubles or questions Nate will be one of the first ones I call for answers.

Susan Ponischil: A few years ago we got a huge oriental carpet that was free. It had been used in a busy office and was filthy and the fringe was hanging off. Took it to Clean Oriental Rug where it stayed for a few months. The rug I picked up was so luxurious and soft.That was a few years ago. I just walked on it this evening with bare feet. It’s still luxurious and still so soft. Outstanding quality of workmanship.Thanks Team Koets’!

Nathan Koets: Got rugs? Come check us out!

Jennifer Durham: I have been a customer since the 80's when I lived in Dearborn. Great company and extremely honest about repairs and cleaning results.

lancea kavanaugh: Always friendly and helpful

Thomas Burgin: Rugs colors are noticeably more vibrant. Hagopian does a great job at a fair price.

Lisa S: I'm a second generation Hagopian customer and am very pleased with the recent rug restoration they did for me. Knowledgeable and helpful staff, both in GR and at the main facility. And pricing was extremely competitive. Also, this is THE place to get proper rug pads.

trish dagle: I really wanted to give a five star. The associate at the store in Grand Rapids Michigan was stellar. However the place where the rugs actually get cleaned was not great. Just make sure you are communicating often and things should go well. Note: they have beautiful rugs for sale. Check it out!

Logan Wilkins: Colin is incredible.

SCOTT PORTER: No problems! Fair price

Lone wolf Andcubs: If I could give this business 10 stars I would give them 11, let me tell you why. we have a beautiful pink area rug and we have five dogs, senior dogs. They have much difficulty making it outside. we had this rug for over a year and it became a bit too much for me to handle, it would just soak up the pee. so we sent it to hagopian. they came they picked it up. they helped me move the furniture. they did not complain about the smell. they took it away and a couple weeks later they brought it back Smelling 10 times better than the day that we got it. NO DOG SMELL AT ALL, completely gone!!!! I have a super sniffer so I would smell it if it had Any. it’s like we have a brand new rug.honestly I had expected them to call us and tell us that there was nothing they could do to save it . The delivery man carried up the stairs by himself and laid it out. needed it almost no help whatsoever if you’re looking for a place to send your beloved rug don’t take it anywhere else

Anne Hatch: We have been customers of Hagopian, in Detroit, Ann Arbor, and now Kentwood for decades. No matter what the size, or the price of our rugs, the service and pristine results are second to none. Being residents of Austin, Texas for 30 years, we always shipped or brought our rugs to Hagopian when we visited northern Michigan in the summer. Based on all of the above, we can state without hesitation, that Colin in Kentwood is the best of the best!

John Gezon: Hagopian sold me exactly the pad we needed.

Dean Walters: Fantastic job

MelanieRose Elizabeth: Very happy with the cleanliness of my rugs. Collin was pleasant and helpful. The cost was affordable.

Brian Kovatch: We Love our rugs!! Colin is very, very helpful!

Maryann Bishop: Colin was very helpful. He knew what kind of cleaning process would be done, He was pleasant to work with, reguarding issues with the cat urine. I have not opened the rugs because the weather here is nasty. I want to be able to open the rugs when my grand kids come to help me place it on the floor. I will let you know if There are any problems.

Jeff Chamberlain: Great service to repair a rug (2 fringe ends replaced and restitched the other 2 ends). Colin taught me about rugs and repairs, and our rug now looks better than new for a very reasonable price. We will be back soon.

Frances Smith: Great service! I had my rug cleaned and repaired. It was reasonably priced to have this done and the results are excellent!

Jose Reyna: We called Colin to inquire about custom cutting high quality rug pads. Not only did they have the in stock, Colin cut six pads with a few hours after we called. Super fast, very reasonable!

Michael Simonelli: Fantastic service! Brought in handmade Turkish rugs and they came back looking brand new.

Helen Marlais: Excellent service and the man who helped me was knowledgeable and kind. I will be back the next time I need our area rug and Kilim cleaned and fixed.

Sallie Foley: Excellent customer service, extremely careful and thoughtful about the rugs and their cleaning. No one does it better than Hagopian. I have used their services for years and would not go anywhere else. Really well trained staff who know their business!! Thank you!!

Delores Maichele: My next project is to finish the kitchen flooring. I was so satisfied with the carpeting Luke and I picked out for the rest of the first floor, I ask him to help me with the kitchen which he did. He knows the merchandize and brings it to you to choose. He makes it so much easier and then he watches over the installation . We have here now two young men doing the work. They are cheerful, neat polite, Thanks for your help ,Luke and a nod to Devon and Nate too.

Betsy Makepeace Simpson: You-Should-See-the-Selection.Top quality.Experienced staff.No Pressure.Longevity.That's the 5 Star experience my husband and I enjoyed at VerHey Carpets. We went to VerHey as an opportunity to see a variety of area rugs all at once. We told them right away that we were moving out-of-state and probably wouldn't buy from them. They not only invited us to look around, they advised us when there was a break in the action.Studio V is a showroom designed so you can have fun with selections. Say hello to Luke....he has a wealth of knowledge. If he's not there, Karla will help you, she's the manager of the team. I figured their last names were VerHey, but no. They are employees, and they ACT like they own it. Not is a sales-y way. They like what they do. That's a culture where I want to do business.BTW, we are returning today to investigate is they can deliver out of state.

Mark H. Rosenberger: Outstanding customer service ...

Pepper M: We came in to look at carpet samples. We had to wait because both of the sales people were on phone calls. Finally Luke got off the phone, came over and thrust a paper at my husband and said fill out your info. I started to ask him about colors and patterns, and he walked right past me to wait on someone who came in AFTER we did!The next day my husband was selecting samples to bring home, and Luke SHUT THE LIGHTS OFF! In fairness, it was 5:00, but to shut lights off on a customer?Customer service here is a JOKE. Rude salespeople. We went elsewhere for our carpet.

Steven T: Excellent product. Excellent customer service. If you need floor covering in the Grand Rapids area at least check with them.

Margo Perry: Great customer service. Great products and services. Great prices. In business for years. Family owned.

Grant DuBridge: Quality carpet with quality service.

Kathy De Mey: I've just had a major project done by Verhey. "Mr. Luke" was my contact and facilitator throughout the process. Verhey allowed me to take lots of swatches of different sizes and styles home, so I could decide exactly what I wanted. They were sensitive about helping me stay within my budget. They let me know when my carpet was back-ordered, but even then, it was completed in a timely way. I LOVE the way it looks. From beginning to end, Verhey was extremely professional. And I'd far rather use a long-established local carpet store than a "big box" one.

Damacious White: These guys really know flooring. I went into the store not knowing what I wanted at all! After about 20 mins, they painted a perfect picture of what my kitchen is suppose to look like! As a person that is really undeceive, they helped guide me to make a good decision. Compared to some places that just sell you whatever makes them the most money.

Mark H. Rosenberger: The Verhey staff went above and beyond in assisting us from planning to completion. And the installation team was extremely wonderful to work with!

Robert Davis: The best place to go and get carpet I've been shopping with these people for 24 years and they've ever seems to let me down gradually and I look forward to seeing you to do business

Libby Brott: I have done business at Vehey on Wealthy street before and generally had a good experience. Unfortunately, today when I went to the store, they had 2 maskless employees in the store. I walked out because of it. When the manager came out to see what was wrong and I explained it, he apologized but said they had decided that masks weren’t necessary if people were spaced out. That is not the CDC’s recommendation.It makes me wonder where else they make their own rules and what other corners they cut.

Renz Verbeek: Great time congratulations again on 70 years in business

Debra Reid Jenkins: This company and their employees are great! We've done three flooring projects so far , including a DIY which they gave us great instructions for in how to install. Super helpful in directing us towards the types of flooring we were looking for, and we love the new kitchen floor and carpeting! The installation crew are punctual, friendly and clean up beautifully during and after the job!

Dave Longoria: Best carpet store in grand Rapids

Beth Tibbets: Awesome customer service, w/o pressure to buy

Gary Geyer: Verry knowledgeable staff verry friendly great place to buy flooring

CATHERINE COOLEY: I worked with Verhey Carpets when redoing my kitchen (floors, countertops & backsplash). My experience from start to finish with Verhey Carpets exceeded expectations! Exceptional customer service, a fair price, high quality product and attention to detail with installation. It was clear that they take pride in their work, which showed in the final product. I couldn't be more pleased! Thank you, Verhey Carpets my kitchen looks AMAZING!

Alex McKeown: I have never given a bad review in my entire life but this is by far the worst company we have ever dealt with. We had them install three laminate counters in our brand new home. ALL of them produced giant bubbles about three months after they were installed. First I got a sincere call and apology from the owner and was told the "Experienced/Master Installer" would be out to fix this problem asap. Then after coming out and seeing them said that this WASN'T their fault and now is leaving us with this issue. If I could give them zero stars I would. Terrible service, and absolutely not standing behind their word. Save yourself a headache and never use these people.

Joyce Smith: Odd experience. I was hoping to get quotes for redoing kitchen, small bath and stairway with hardwood or marmoleum. The estimator was intent on selling engineered hardwood or vinyl and seemed irked at my request to get quotes for the materials I actually wanted. They do sell marmoleum, but apparently don't like to actually install that. Never got a quote, so total waste of time. Recommend Old to Gold for hardwood and Dehaan Flooring for linoleum (Marmorette, the armstrong brand of lino). Hope this saves someone time and aggravation.

Jane Yelvington: Verhey removed carpet from a stairway, hall and 3 bedrooms. They then installed hard surface flooring in these areas. Verhey was very helpful and responsive during the sales process as I wanted to match some flooring already in the home. Their installation crew was wonderful. They did a beautiful job! They also worked cleanly and left my home immaculate each day. I would definitely hire again and highly recommend this firm.

Grant DuBridge: Top of the line in quality carpet and service.

Judy Clowney: Verhey Carpet installed my beautiful Marmoleum floor. The installers did a very careful job and the floor looked great, but after a few months there was a problem with the tiles coming up at the seams. It wasn't terrible, but it was no longer perfect. The sales staff was very concerned and worked with the manufacturer and installer to determine what caused the problem and how to rectify it. The floor was completely replaced, including the sub-flooring, at no charge to me. At no time was anyone connected with Verhey anything but pleasant and professional. I highly recommend this company, for another firm might well have put a little extra glue on the bad spots and ignored my growing concern. My floor is now perfect.

Calvin Beeke: Purchased luxury vinyl tile for mud room, fireplace, bathroom. Rich was able to get the product in quickly and sourced locally. I have been extremely happy with it so far.

Sam Hogan: I was referred by a family member and have since referred them to many friends. They stand behind their work 100% and handled my project with care and professionalism.

James Koops: We were referred to Verhey Carpets by a friend. The initial experience of shopping for the carpet was great. They let us take 15 samples from the store that was much bigger than the very small 1 in. by 1 inch samples you get from the big box stores. Quickly following our decision on the carpet was a quick (and free) measurement that took just 15 minutes. The big brand stores again charged us $25-$45 for the measurement. The Verhey quote beat both Home Depot and Lowes quotes that we had already obtained. We really liked the fact they were locally owned and a family oriented type of company. The install was great. Very professional and can't see any seams. I loved how quick it was from picking out the carpet to the install date. Verhey went the extra mile to accommodate a couple of items that the big box stores would have up charged. The final product is amazing. We will be raving about Verhey for years to come. I would encourage anyone to start at Verheys and know that you are in great hands!

Steven Van Kooten: Great place to buy flooring. Always exceeds my expectations. No I don't work for Verhey, but I have been a customer for years. I have bought carpet from them for several of my rental units, my office building and our church and have never been disappointed in the quality of their product or the professionalism of the sales staff and installers. I recommend them to everyone.

Julia Lifer: Positive:Professionalism,QualityRug was picked up and cleaned and brought back to me timelyService:Area rug cleaning

Liah LaVassuer: Services:Pet stain odor removal,Carpet steam cleaning,Area rug cleaning,General carpet cleaning

Kathleen Morgan: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueExcellent service and quality work, will use there services againService:General carpet cleaning

Me Me: I would like to thank this company for being so willing to quickly assist us with our carpet cleaning need. We spilled red wine on a large area rug. I called the number listed on the website, thinking I would get an answering machine as it was 6:30 AM when I called and someone answered and got right into the details of what I needed and how they could help. Although I needed to cancel my request for their services, I am still VERY thankful for their kind and prompt communicating and availability. Thank you!Service:General carpet cleaning

Zac Brewer (TheBrewer9): Services:Pet stain odor removal,Area rug cleaning,General carpet cleaningPositive:Professionalism,Punctuality,Responsiveness,Value

Amy Brewer: Services:Pet stain odor removal,Area rug cleaning,General carpet cleaningPositive:Professionalism,Punctuality,Quality,Responsiveness,Value

jen: I purchased an oriental, Persian rug from Rugs by Shahan. I didn't know much about oriental rugs or quality levels and so was worried about what I might get. The rug I got is perfect and looks great in my space. I get compliments all the time and I've since had other experts confirm its authenticity and extremely high quality.

Kate Woodburne: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueWonderful service and staff. Kim did a great job and went beyond expectationsServices:Upholstery cleaning,General carpet cleaning,Area rug cleaning

David Carr: Positive:Professionalism,Punctuality,Quality,ValueEmployee was on time, worked nonstop, and did a fabulous job for a very fair price.Services:Pet stain odor removal,General carpet cleaning,Area rug cleaning

Vickie Huizenga: Positive:Professionalism,PunctualityAmazing job!Service:General carpet cleaning

Lisa Chamberlain: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueI have worked with Green Home for years, both personally and professionally. I have recommended Green Home to family and friends as well. Kim has been my technician and she is always thoughtful and professional. I cannot recommend Green Home Cleaning and Restoration enough. You have a lifelong client, thank you!Services:Upholstery cleaning,Pet stain odor removal,General carpet cleaning

Abigail Zysk: After purchasing our new home and walking into a musty wet dog smell I was feeling anxious about moving in. After having our carpet cleaned by Green Home Cleaning the smell is completely gone and the carpet looks and feels great. I am so happy we got it cleaned prior to moving in. I would say it's a must for all new home purchases!!! Plus their customer service was great 👍Service:General carpet cleaning

Jamielee Lamancusa: My house smells great and my carpets turned out wonderful! We had a few hard water stains from some spills and 2 young boys so lots of unknown stains. Not a single stain left! Great customer service from the call to the service, they even called and asked to come earlier. Planning to have them back for my basement carpet soon. 10 out of 10 would totally recommend!Service:General carpet cleaning

Roxanne Gerds: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueIncredible, professional company that provides outstanding service! Kim always goes above and beyond! My carpet and furniture look brand new! Highly recommend!!Services:Upholstery cleaning,General carpet cleaning

Rebecca Ankney-Pajonk: Employee did a fantastic job considering the dirty, fiberglass spread everywhere in my place. Walls and carpets were cleaned well.

Sara Meinke: Services:Upholstery cleaning,General carpet cleaningPositive:Punctuality,Quality,Value

Chris Conklin: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueWe have used Green Home for years. They always do a great job with terrific results. I would recommend them to anyone.Services:General carpet cleaning,Area rug cleaning,Upholstery cleaning

Kim W: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueWow - I used this company to clean my tile floors and grout. THEY LOOK AMAZING!! Even the 50+ year old floor is beautiful. I will definitely use this company again.

Terry Ledbetter: Again perfect! Arrived at the exact time and did an excellent job. Carpets look fantastic!

Madelon Hassberger: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueMy carpet was so spotted after a summer of use. It looks like new! So impressed with the end result and Brian and his team!Services:General carpet cleaning,Upholstery cleaning

ry s: Critical:Professionalism,Quality,Value

Kristie Rozelle: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueKim was terrific, as was the person in the office who setup the appointment! Personable, professional hardworking and efficient. We have older light colored carpet which now looks and smells wonderful. Highly Recommend!!Services:General carpet cleaning,Upholstery cleaning

Mark Maslonka: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueIsaac rocks!!On time, extra care for pet problem area.Couldn't be happier! Highly recommended, even got Smith in law to try and she lives them!

Kathy R: Did a very good job cleaning my carpet and sofa. Very good to work with.

Jae Craig: I had a puppy problem, and Brian came out to help right away. Super friendly, and fantastic work. I’ll definitely call for future needs. Thank you so much!

Sara K: Very accommodating, thorough and did an amazing job on some nasty carpets at our new house. We plan on tearing them out soon but wanted to move in right away and he came to our house on the weekend and cleaned them up nicely so it was safe and clean enough to love our kids in. No toxic cleaners or terrible fragrances used, thank you!

Jen Coe: Kim is amazing. She does a great job and is kind and friendly as well! I trust her in my home and appreciated that she text me photos while I was at work. Brain is very responsive. If you have never had your tile and grout steam cleaned you should DEF do it! The results are night and day. Thanks Kim and Brian!