Best Seat Dealer Grand Rapids Near Me

Amanda Fenton: I’ve been coming to Betten Imports for years, David and the guys on the VW side are always honest, friendly and helpful!Highly recommend them!!

Alyssa Dietrich: Bryce in the parts department was so helpful!

Matt Schepers: I would be happy to buy a GTI at MSRP from Betten. The vehicle MSRP is listed as the vehicle price on their website. When I arrived Josh let me know about their mandatory $1,500 dealer markup on GTIs. This is not transparent pricing. I will be taking my business to another dealer.

Holly VanderWall: Great customer service! Very help with the whole process of looking, comparing models, and waiting on availability. Very thankful for Will's help to find the right vehicle for us. Once we had decided on which we wanted, he kept us updated on the delivery of our Atlas. After it arrived, the whole team at Betten Volkswagen was great explaining the options for warranties (Dominic), transferring titles (Rita), and sitting in the car with us to explain all the features (Will). Will also ordered us a guard for our bumper to protect it and it only took a week. Dave was there to help me when I went in to have the bumper guard put on. Very grateful for all of their help, and absolutely LOVE our new Atlas!

Emma: I visited another dealer before Betten and they didn't even seem interested in helping me. Better on the other hand went out of their way to help me even though I told them I am just starting to look for a new vehicle they took their time showing me all of the features and options without being pushy or rushing me. I will definitely be coming back for my New Volkswagen!

Frank Price: Would not take one penny off of the price of the car, including a 230 dollar document fee. When I asked if anything could be done, the salesman named Will Swets not only said no, but acted offended that I had the audacity to even ask. His extremely condescending response was “you’re lucky we are only charging sticker price”. I would have absolutely walked, but this is my wife’s car, and she made it clear we are buying it no matter what.To me it’s bad business, they are winning the battle but losing the war. They get the 230 dollar document fee, but we will never go back there for service or any other reason.Update: I just called to cancel some floor mats my wife had purchased bc we obviously aren’t getting them from this place. The above mentioned salesman Will hung up on me. Enjoy the Betten Volkswagen experience everyone!

Janelle Ridge: Service Dept review only - I took my VW jetta in for warranty work, and Ryan made the process so easy. I heard that other dealerships may try to avoid completing the work done. I left feeling much less stressed and my car no longer lights up like a Christmas tree. I will be bringing my VW back for maintenance. Thanks Betten.

dave eberhard: Excellent service all around! The sales staff and sales manager took great care of us even though we were just looking. These guys know their VWs!

Lo Hailey: Went in to look at a few new cars, test drive and potentially buy. Looked around outside for 15 minutes and no one came out. When going inside, we had to make contact with the only salesman inside. He not once told us his name, and never shook our hands. He instantly went to “I need your information” not even knowing who was buying. We let him know we would like to talk first about what they had and were told no, he needed information first. After that we got attitude for the rest of our interaction. Nothing good happened after and we decided to cancel our test drive and leave. After personally selling cars for 15 years, and knowing how the business works, this wasn’t a good interaction.

Brian Swain: Had my wife go here for an oil change. Tire rotation is not included in the oil change like most dealers. Not a big deal... Asked for a tire rotation ready and able to pay extra. They refused to rotate tires because they said they didn't need them. They have no idea last time the tires were rotated. I have to rotate them to keep the warranty on my tires. Now I have to go somewhere else to get my tires rotated. Will not be going back since they cannot provide the services that customers request. The VW dealer my auto in Muskegon is much better.

Mike Fowler: Friendly helpful and had what I needed in stock

Mike Rose: Took my VW Passat TDI for service for a coolant leak and they told me that they did a pressure test and that I was losing coolant due to "evaporation". Continued to lose coolant during cooler weather so I took it to a different VW dealership and they said that it was leaking from the water pump and it should have been picked up when Betten did their pressure test. Not happy about the lack of thoroughness when they tried to diagnose the issue. I have a long commute to and from work so a reliable car is a necessity so the second dealership will now get all of my business when I need service.

Rob james: They took excellent care of me

Yoanleonel 8912: Very good service. I was very satisfied with the attention and work they did to my car. Thank you very much.

Yue Bae: Of the two times I unfortunately had to be serviced here, I experienced rudeness, neck rolling, service papers being thrown at me after being printed, long waits and blatantly being ignored while I wait to be serviced due to a casual conversation about non work related things being more important than helping the customer. I'd rather drive a further distance to be serviced at a VW dealership than waste my time and be unnecessarily disrespected by the men at this location.

Brittany Merrifield: I have been with Betten Imports for 10 years and have always had exceptional customer service. Every salesperson there has gone out of their way to make my business feel important. Will Swets made the process on my most recent purchase easy and efficient. He continued to be available for questions even after I drove my new car off the lot. Can't recommend enough.

kevin winkler: Absolutely discusted! Customer service is less than adequate. Sales staff role their eyes at you. Honk the horns to have to move. Offer excuses rather than solutions. If your planning on spending money on a vehicle do yourself a favor and DO NOT spend it here!

Jennifer Klassen: Will Swets was extremely professional, helpful, honest and really went above and beyond to help me get exactly what I was looking for. He was very easy to work with and available anytime I had questions. I would highly recommend him if you’re looking to purchase a vehicle from Betten Imports!

Wendy Fowler: Jared Gipe at Betten imports was a top notch salesman. He listened, he delivered excellent options that met the criteria I was looking for, then he delivered the car of my dreams! It was hassle free, simple and classy. He was very knowledgeable in every vehicle i drove. He was professional and has continued to follow up with me even after the sale. I loved my Volkswagen Jetta and my brand new Arteon is sure to become my favourite daily driver!! Thank you to Jared, and the team at Betten. I know it takes a village and you all were on point!!

Kellyn Sanders: If I could rate my experience with 10 stars I would! While I considered to purchase a used 2018 VW Tiguan from Betten Imports I was in contact with Simon Miller, who works in pre-owned. He answered all of my questions quickly and in detail. After doing a bit more research I decided to lease a new 2020 Tiguan. Simon was still extremely helpful and once I arrived for my appointment he introduced me to Jared Gipe. Jared went through the car in detail and made sure to ask if we had any questions multiple times. Jared was very polite, professional and personable my entire experience from test drive to purchase. He has checked in since the purchase to make sure all is well with me and the vehicle. At Betten Imports they really stand by their motto "Where relationships grow." I will be driving two hours out of my way to get my vehicle serviced with them because the experience was so great. I will also be recommending them to family and anyone in the market for a new car! Thank you Jared, Simon and to the Betten Imports team for the wonderful experience!

Debbi Coleman: 1st visit went good. Will check with another mechanic to see if their recommendations are valid.

Michael Haddad: Quick and thorough oil change.

Roy Shaw: The team at Tony Better have made me feel like family in every department. From used vehicles to new, and from oil changes and normal maintenance to warranty work, they are consistently making me feel well cared for. Well done!

dennis frasier: Really Great people. Honest, Trustworthy and helpful

Rogue Minion: My check engine light was turning on and off before I was able to schedule this appointment. The light was off when I brought my car in and they confirmed it was a faulty sensor. They also let me know my transition was going bad and that was why my car was shaking. I'll deal with that later.

J.S J: I worked with Evan and he was great. Dropped my vehicle off for brake service and the transition was smooth. Great service. I will be back! Evan is da man!

Benjamin Gillette: They really do treat you well here.

Vince DePue: Brought in my wife's 2022 Bronco sport for a recall. They quickly took care of it. While there they noticed the tires looked odd and replaced all four tires also under warranty. A few days later a useless cover fell off and they took care of that for us. Just great service all the time.

Fuzzy Master: Outstanding job had wiring issues only one able to figure out after taking to multiple different certified mechanic shops, had body damage they repaired looks brand new like it came out of the factory I could not be more happier the price they worked with me on the labor rate finished job fast

Jackie Donehoo: I have a maintence agreement with Tony Benten Ford. I failed to mention it to the oil change guys. I called and the office corrected it and sent me a check right away.

Louie Schaefer: Kaden Gillow was very helpful No, I chose not to get the work done there. He gave me many insights.

Shan Big Brother Kratos:.: Awesome and very professional

Bruce Caukin: Service was fast and throrough. Very satisfied.

Mary Serba: I worked with Mark VandeVusse, we narrowed it down to one car and he was not pushy, he was very friendly and conducive to my needs, the car was a bit more than I wanted to pay but he met me where I needed to be so I could get the car, Mark explains everything very well and his communication with me and others was quite impressive, he made two follow-up calls to make sure I was happy and jumped right on two minor details that needed to be dealt with, I highly recommend Tony Betton and sons, and would encourage you to work with Mark.. I purchased a 2018 Ford escape and I'm very happy with that.

David E Lyons: The car was ready when promised. The staff called me immediately to come and pick it up.

marian Dombroski: Evan Glass is a very astute to customer needs young man. If I still had my business, I would hire him!

Ferron Dora: I have always enjoyed the service and staff at the dealership. This last experience has just brought some things to light that I am going to keep an eye out for. Oil cap not put back on engine, and small dent/scratch in quarter panel after service. Just not the experience I should expect or deserve.

Patrick Cederquist: Not getting results for service on my 2017 F150. This week will be the sixth time for 4x4 issues that has yet to be resolved. Three sets of front bearings and actuators, new transfer case and who knows what this visit. Actuators are growling again now so those will be on the list, again.

Luke Wilson: The sales staff are incredibly kind and helpful. They make you feel right at home.

Emad Al Turkmani: I advise everyone not to go to this company, they are liars, they are bad, they do not work well

Tom Kozura: Friendly and fast service. Thanks to David Wodarski and Zachary.

Michael Alonge: I bought a BMW 540i from out of state and worked with Richard. He was super professional and helped make the process seamless from start to finish in 24 hours. I 100% recommend working with this group.

Francine Crook: John Sergeant at Sharpe BMW was great with the purchase of my X3. I started with an internet inquiry and he was super responsive and reliable in communicating details and setting up not one but two test drives. We met and negotiated a purchase. It was a used a vehicle and I was surprised at the top notch service I received. It was great working with John!!

amber kay: I highly recommend Sharpe Cars! Richard Braden was my sales person and he was able to walk me through the process of buying a car 100% online! He made me feel comfortable about my purchase and was able to answer any questions I had even after the sale was done. He was very patient as the whole process took longer than usual. I had an excellent experience with him and definitely suggest him to anyone ANYWHERE looking to buy a car from Sharpe. Trustworthy dealership.

David Frueh: Tried selling me a car with tires in need of replacement. Front tires had gashes. Refused to replace all four tires. Claimed rear tires were fine. Go back to pick up car after only front tires were replaced on an awd car. To find rear tires needing replacement. They said they would not replace they were fine and awd cars don't have to match front and rear.Brought my car in for repairs at the same time was quoted way more than I wanted to put into it. Had it fixed elsewhere for 1/7 the quoted price.Use caution when using this dealership. Not what they used to be.

daniel D: Amazing service department, went and above and beyond to help with an issue.

David Lamancusa: Bob Fairchild was excellent to work with. Fast, easy, and fair transaction. I don’t typically like car salesmen but I would buy another vehicle from him. He was personable, knowledgeable, not pushy, and helped us get a great deal on our new vehicle.

Ellen Swift: Very friendly. Had car in for service. Timely turnaround

Saint Chuck: Friendly, no pressure sales. Clean and controlled service areas. Certainly not a visit to lament!Special shout out for Shaun Waid in Mini sales! :)

Camden Schuessler: Bob helped me when I purchased my 2017 Nissan Rogue. Not only was the car in terrific shape, but everyone here was very nice. I loved how Bob saw an actually human being when speaking to me, and not a way to make money. For example, Bob took the time to really get to know my mom and I, and even giving some special info about himself. Like the fact that he was in a Mountain Dew commercial in the 80's which I found pretty darn cool. When I put money down, the title for my car was not in yet. However, during this waiting process, Bob contacted my mom and I regularly giving us updates and funny jokes. I highly recommended purchasing your next car here.

Adesola Kuyoro: Brett was fantastic to deal with. Very knowledgeable and made the process fast and seamless. Will definitely be back to buy from him again!

Pat D: Buying my used car from Sharpe was a great experience. I found the car online. I was pleased the car looked just as good in person as online. Shaun was my salesman and was helpful throughout the purchase.I'm very pleased with my new car and Sharpe dealership. Two thumbs up. I would recommend Sharpe!

Morgan Dufford: I randomly decided to upgrade my vehicle a few weeks ago and was in between a brand new Subaru (from a different dealership) and a Range Rover. I was checking out Sharpe's website to see what RRs they had in stock and a used Mercedes really caught my eye. I sent an email to get more info and within a few hours, Brett had contacted me to set up an appointment so I could check it out. Brett was super accommodating to my insane work schedule and was able to answer any and all questions I had (good and bad!) regarding the vehicle, servicing, etc. and was not pushy in any capacity -- I felt completely comfortable and believed he wanted me to make an informed decision as to which vehicle I purchased, even if I did not end up purchasing with him. We also discussed options for my "old" vehicle, and he even emailed me the CarFax report to assist in my selling it privately -- I was (and am) super impressed and would recommend Brett to anyone in the market for a vehicle! Thank you, Brett!

bernadette powers: This was our first time purchasing a vehicle from this dealership and we had a wonderful experience! Brett went above and beyond to accommodate us, communicated well and was extremely knowledgeable from start to finish. He made each step of the process enjoyable. We highly recommend Sharpe if you are in the market for a vehicle.

Bridget Lorenz lemberg: Always friendly and helpful when getting your car fixed!

michi lehmann: Great experience. Katie Kelly and the entire team were very helpful throughout the entire process. I highly recommend Sharpe Cars! You guys rock.

Mike Rafferty: great people

Amanda E: We recently bought a Durango through Sharpe with Bob. The buying process was very easy and smooth. The vehicle had two issues we noticed when test driving. They replaced the broken plastic piece as we requested and the other issue we had required the battery to be reset. Reseting the battery did not fix the issue, so we reached out again to Bob. He was very responsive and we are taking it in to have it fixed on Saturday courtesy of the dealership. I appreciate the ease of communication and the follow through on fixing these items.

Amelia Barker-King: We are so excited about our new car. The process was fun as we worked with Brett. He seemed knowledgeable, energetic, and kind. Sharpe's process in general was seamless.

brian stacey: Brett was great to work with. Being a first time Land Rover owner, I had lots of questions and Brett answered or found the answer to them all. Great service and attention to detail as you would expect from Sharpe.

Kyle Dewey: My girlfriend and I have purchased 2 cars in the last 6 months. One came from another dealership and was one of the worst experiences of my life so going into this dealership I was guarded and skeptical. It turned out to be an extremely easy process and the best experience I've ever had buying a car. Joel was fantastic from start to finish. The car was purchased on a Friday and I chose an interior protection package that needed to be applied and it was ready the next morning. I had also chosen another package that required and install. The car was dropped off first thing in the morning, my girlfriend was brought to work, and Joel dropped the car back off to her at her work. Fantastic customer service and everything was seamless from start to finish. If you're in the market for a new to you car, definitely go see Joel and let he and the team take care of you.

Nicole Mooney: Had an amazing experience with Harvey, Joel was awesome and extremely flexible with my busy schedule. I would recommend him to anyone!

Jay McGee: So in November of 2021 I started looking for a car to purchase and I had a few on my list. One of which was a 2016 Chevy Malibu. I contacted Berger in regards to a car that they had in stock via email, and received a reply very quickly saying that they had two in stock and one that was being shipped to the dealership very soon. Each of the cars were supposed to be a midnight blue color, and I was excited. I tried to set up a time to do a test drive and was paired with a rep named Martin Rudolph. Martin told me that the other two Malibu's weren't ready despite the previous rep telling me they were and that I could test drive them. And he repeatedly came up with excuses. Now my full first name is of a particular background from Africa, and at a certain point I had to ask myself if it was due to that despite the Martin guy never having meet me. The only other possible issue it could have been was the fact that I was pre-approved for a loan through a company he didn't want to use. In either case the experience was horrible, a repeated waste of my time as I tried to work this out with the guy for weeks. And to this day it still leaves me sour.In the end I went to Harvey Automotive and found the car that I wanted. The dealers at Harvey were very happy to work with me. I got a Hyundai Sonata for the same price with under half the mileage that was on the Malibu. Great team over there and Joel Ezinga was awesome to work with. They made everything so easy. I got my vehicle with in a day or two of contacting them. It was a light and day difference and probably one of the best car buying experiences that I have had.

Hannah F: Jonathan made buying my first car a fantastic experience! Great service

Carter Bazaire: Joel was a great help. Answered the phone before they were even open, which helped us driving 2 hours to see the vehicle assure we had a scheduled appointment. Overall was a painless experience from test drive, to purchase.Thanks, Joel!

Jordon Haas: I had a wonderful first car buying experience from a dealership. Matt F. Walked me through the process and got me the Jeep I wanted at a great price! He waited 5 hours at the secretary of state to get my documents for me due to my work schedule. So happy right now!

george haas: Very friendly sales help and a good selection of used cars.

Louis Wilbon: No pressure

Xx Xx: They sold me a VW that blew three days later and they wouldn't honer anything. I would never buy from there again. So much for upperclass used cars. Bogus

Todd Wisdom: Great place for a used 🚗 car

Crystal Boeve: Matt Adkins did a fantastic job of presenting my used Lexus RX 350. His attention to detail regarding the vehicle was impressive and appreciated. Answered all my questions I had for him. Got the car fax printed for me during my test drive without me asking for it. I am a first time Lexus owner and enjoying the ride. Thanks a ton!

Segen Abraha: I will NEVER get a car from this place ever again. There service is horrible and it takes them soooooo long to get back with you when you have an issue. They express how everything takes time yet it took them 30 minutes to get me into a 2016 car and literally drive off there lot. They act like they care up until u get the car. Then they don't care about u at all. They don't care what happens after they get u to purchase the car. Didn't have that worthless car for even five months. Worst dealership I've ever been too. Don't be stupid and shop here you will def regret it later!

Christopher Berends: The crew at harvey outlet are awesome. They are very professional and informative. Defiantly recommend harvey.

tony gates: I went to Harvey in search of the perfect truck. I told them what I didn’t want. How I use my truck and the payment I was looking for. I got a call an hour later, approved at a great rate and they found 5 different trucks for me to look at. I picked one, they weren’t happy with the tires as it was a 2016 but still low miles so they called and explained the situation. I was waiting for them to tell me I needed to buy new tires, instead they told me they ordered a new set at no extra charge. It went through a complete inspection, they detailed it and I am extremely happy with my new truck. I call it Babe the Blue Ox ala Paul Bunyan. It’s big, bad and a rockin’ blue! A great experience start to finish from Harvey Automotive!

Dan Bosovich: I got an awesome car and a great price!!

Derek Slenk: Loved getting my new(to me) Edge from that. Great service and very friendly staff

Matt Reda: I was treated very well by Matt and the car buying experience went smoothly. He did not put any pressure on me and allowed me to go home to consider the car. Happy with my new vehicle.

Kyle Behm: Worst car I have ever purchased. I paid $38,500 for a truck that has been in the shop for over a month in less than two years. It has cost me around an additional $5,000 for all the issues. They refuse to help out or back their product. Be very careful when buying from them.

Dom T: The team at Harvey Cadillac turned my very bad day into a fantastic experience. Eldon, Michael, Jace, and Cole were absolutely amazing! Great people with a with a genuine concern for their customers. I highly recommend this team, and I will definitely be doing business with them in the future.

Thad Green: Pretty easy process. Richard was a excellent sales representative

R&T None: For two days I have been trying to reach someone in Mercedes service and no one answers and no one calls back. Operator keeps saying they are busy. Guess what? I am busy too! Horrible service! I will drive to Lansing before I let them touch my cars again.

Keith Dunham: Cost, numerous contacts to approve work that was scheduled to be done, parts were not on hand for work scheduled to be done. Warning light for one of the things scheduled to be done, came on the next day we drove the car.

Laurie Gardner: Great experience with Mark!So helpful and patient!

BObbie Cingan: Mark is great. Very helpful.Wonderful customer service.

Catherine Kriegbaum: LOVE MY NEW TIRES!heart betten importsMostly user error on my part

Jack Wolf: This was a difficult service - VW software upgrade and the first one done on ID.4 models. Betten staff did a good job and took the time to do it correctly.

Donovan SRK: Service quality is at Kia level

Hasib Mujic: My A/C is not working. I still have warranty on the car. They checked it and said there is no way of knowing if it’s bad because it’s cold outside???? They said lines are good and it has Freon. Me who is not even a certified mechanic could figure out what’s wrong. The A/C compressor doesn’t kick in at all. So they told me to come back when it’s warm outside and they will check it again. With all this said they tried to charge me the diagnostic fee.. this was the last time I take my car to this dealership they are horrible. To add this car was in once before for the A/C issue and they fixed it worked fine for 3-4 months and stopped again.

Sokol Kajolli: Great explanation and use of waranty

lady fantastic: Terrible service!

Jenna DePlonty: Will was great at communicating to us, and understanding our needs.

Steven Huntoon: High service costs.

chris sheldon: It saddens me to report that my experience with Betten started out great in 2018, so much so that I bought a second vehicle from them in 2020, but it’s been downhill from there.Most recently, my four and a half year old XC90, that I meticulously maintain and serviced with Betten, left me broke down on the side of the road. So, things happen mechanically, no harm there.May be failed turbo or head gasket, but I assume because Betten service can’t tell me, and they aren’t sure they can even look at it for 30 days.I called Betten Volvo service from the side of the road, and the disappointments started there. I received immediate explanations on why Betten may not be able to look at my warrantied vehicle for a month, that they had no solutions for loaner or alternative transport. They gave me a number to global Volvo so I could arrange a tow. I was also told at this time the vehicle was not under warranty, when I had a copy of the warranty Betten sold me with the vehicle brand new.I went to Volvo the next morning to find my vehicle had been left unlocked in the parking lot all night. The service rep was very kind, but had no idea when they could help me.I called daily for a week, and was never given a glimpse of a solution, even after escalating and meeting face to face with the director of service, Eric. Eric also let me know there was no one at Betten who could help me, and he had dozens of customers in the same boat, and I wasn’t special.I have a handful of other poor experiences related to service since 2020 that I have overlooked but things are stacking up!The people working there seem kind enough, but ill equipped to provide the service that drew me in a few years back. Jason in particular has always been helpful, but Eric successfully made me feel like I am not wanted as a customer.I actually had to tow my vehicle from Betten, to another garage, in order to ensure I get my vehicle looked at within 30 days of breakdown since Betten is not be able to look at it. This vehicle is under 100% warranty that was sold to me by Betten.I can’t even begin to express the disappointment regarding how Betten handled my warranty kindly, so I won’t try.Don’t know whether to laugh….or cry, but I do know that Betten and I seem to be in agreement that if I need my car back this month, it need to go somewhere else, even though no one knows what’s wrong with it

Guillermo Cisneros: I had a great customer service experience. Josh Betten was extraordinary. He was very attentive, detailed oriented, with always a great attitude and a smile. This made my experience very pleasant.

mike p: Terrible!! Been calling 2 days in a row to get service dept and nobody ever picks up or calls back. Would def not take any care to get worked on here or do any kind of business with these clowns. Pathetic.3/3/23 by FAR the worst parts debt i have EVER talked to. About as useless as it gets.

nacyrima dream: I want to give thanks to Betten Imports best customer service experience I’ve encountered I went to trade in my 2013 Lincoln MKZ met with Kyle he help me he was very nice and professional easy to work with with trade I was able to pay my car off and get 2017 Audi Q5 sport financing went smoothly with the help of Dominic he answered all my questions and concerns told me all my options he was very professional and explained everything I needed to know about my new vehicle thank you both for a great experience I appreciate you all and the phenomenal customer service

Kevin Dobreff: Excellent customer service and good transparency when diagnosing the problem.

Ashlee Andrews: None of any sale people in this dealership will welcome you said hello to you. When you walk into try looking at purchasing the car

Kristen Wolfram: Great service, especially the shuttle.

Charles Bristol: Excellent group of people! best new car purchase experience I have ever had!

Darlene Ovlasuk: We were totally satisfied with prompt handling of the sale of our car. This was the first time ever doing something like this. Carvana offered us alot less.

Jolynne Lott: Amazing service! Called Kade Neer this morning & I was able to stop in the dealership & he helped connect my car w/all my services from phone/app, etc… He even showed me some cool futures on my car, I had no idea I could do! 😃 Thank you so much for your time and patience!!!

Jeffery Everett: The staff is very helpful and knowledgeable ! Service department is more than happy to help with whatever you might be having a problem with !!

Dar Wolford: My experience with Audi Grand Rapids was terrific. Rigo showed me 3 Audis. I settled on the '23 A5 sport back. It's a beaut! The deal went through without a hitch. And, they were giving 2.49% finance! Oh, and they drove the new Audi to my home 50 miles away What's not to like?? Thank you Rigo, Mike the fin guy, and Audi of Grand Rapids.

Aaron Silver: I did have an issue initially with a loaner while my car was in for recall service(I got charged for not filling the gas up when i did fill the gas up), but my service rep Brandon did reach out and made it right in the end, which I really appreciate!

B C: I was traveling to northern Michigan from Chicago and had an awful spin out and had issue with my tires. Aaron in service was so friendly to jump up and come help even though I didn’t have an appointment. He was able to fix my issue and get me on my way in minutes. Thanks for such great service Aaron, I can’t recommend this store enough! You made our day.

Lynne H.: I did oil change in this center for my 2018 Audi A6 and the technician who served me might think I knew little about cars as a woman with an accent and gave me a list of ten items to replace and fix at a total charge of over $6000 which I only paid $458+$136=$594 later in other Auto shops. Below are details:For the front break job, for the same parts, Christian Brother gave me a quote of $829 based on the scanned copy of the Audi service quotes and Tuffy Cascade actually charged $458 to do the brake job while Audi asked for$2393.98. Also after Tuffy Cascade checked my car, the two other replacements I asked them to do according to Audi were told totally not necessary by Tuffy.I brought my car to Belle Tire as they were brought new there three months ago. I required tire balance and rotation there which were listed as immediate attention by Audi (Belle Tire quotes $140 vs Audi quotes $420), however, the Belle Tire technician checked and said my car didn't need an alignment job at all. I requested Coolant Flush there at $136 while the quote from Audi was $469.53.I brought my car to Veenstra's to check Motor Mount as Audi said" Motor Mounts are cracked leaking fluid, heavy vibrations in the vehicle due to the conditions of the mounts" and quoted me $1400 first and then increased it to more than $2200 when I only requested this service and turned down all others in Audi. Veenstra technician did a careful check and test, no crack, no leaking, and no issue at all.If only one Auto Repair shop said that these services were not necessary, Audi can defend that it is because of different criteria, however, Tuffy, Belle, Veenstra, and Christian Brother all found Audi suggested different unnecessary services and fake issues, it is a big issue for Audi Grand Rapids credit.I will suggest other customers use ChatGPT and google to find out the price for these services. Audi Grand Rapids charged higher prices for many of these services from ChatGPT.

Jonathan Rzepka: Customer service is top notch at Audi Grand Rapids. Specifically, Jeremy Voorhees (service manager) went fully out of his way to assist me with a unique situation, over a lengthy time, and his dedication and willingness to ensure customer satisfaction surely stood tall amongst all. From my experience with Jeremy and his team, no doubt I will remain an Audi customer long term. Thank you Audi GR and thank you Jeremy!

Roman Witucki: Came in for service not to long ago and it was all around an amazing experience! First I had called over to the Audi service department and asked about a recall that was open, now I had a free day to burn so I had asked if any walk-ins were available and Justin was so kind to squeeze me in for the recall. During my service visit they preformed a full detail on my vehicle completely on the house. The technician working on the vehicle was also nice enough to look into a couple concerns I had with the vehicle, all in all a great visit to the dealership was in and out in 2 hours. I would 100% recommend this dealership to another person because the service they give is phenomenal if I could I would give it a better score.

Mike Jones: No comment

Sam Slaughter: Love my new RS6 and the team at Audi GR made the process smooth and easy from start to finish. People buy from people they trust and this team earned my trust! Thanks guys!

Daniel Cooper: In for a simple oil change and inspection. Friend staff, very nice facility and waiting area.

Amie B: From scheduling the appointment through the service appointment, Brandon Ruiz has been fantastic. Very professional, knowledgeable and friendly. Also, when I picked up the vehicle, it was clean and vacuumed which was a nice perk. I will continue to drive an hour to have them service my Audi and when I purchase a new vehicle.

Andy Fisher: Worse Customer Service From Service Staff, I have problems with my Audi and have called several times to fix my vehicle, Service Advisor AARON is too busy to even call me, left him several messages but never got any reply, finally i had to use the different audi service location, will never come back again

BriGuy78: I found the perfect A5 convertible online. From the moment I emailed the dealership, Mike & Joe were in constant contact and made the sales process fast and easy. All of the financing was arranged over the phone. I drove to Grand Rapids (7hrs each way!) and I didn't mind the trip, knowing everything was ready to go for when I arrived. I couldn't be happier!

Gauthier Casanova: Merci beaucoup pour l’excellent service que vous m’avez fourni au concessionnaire Porsche et merci beaucoup au Porsche Advisor Service Matthew Kurtz qui a toujours pris soin de mes Cayennes.On te remercie Matthew et à bientôt 👋

Jamie Porras: Aaron was great to work with. He listened to my concerns, kept me informed, and showed me what was replaced on my Audi Q7.

Julie Nass: I want to compliment Zach at Audi for his great customer service when I was shopping for cars. He was very supportive and stayed in touch regularly throughout the search process. If you're looking for an Audi, go see Zach!

Stacie belonga: Very busy all the time. Very nice and helpful staff

Nancy Tuuk Davis: Michael D gave us such great service in spite of a few unavoidable delays out of his control. We were very happy with his kind attitude, fun and respectful nature. Thanks for all you do to provide great service!

Mike Smith: I drove up from Kalamazoo because our local dealer blew me off. While the process of buying a car anywhere is fairly stressful, I had an overall excellent experience with Sharpe while purchasing a 5-series BMW. They’ve treated me with the utmost respect and corrected any issues I’ve encountered very quickly. I will be coming back in the future and I highly recommend Sharpe BMW.

Anne Marie Brooks: I loved my experience of purchasing my MINI Cooper at Sharpe BMW! I was treated like royalty which included red carpet treatment and a huge bow on top of my beautiful new car inside the dealership! It was such a fun experience!!! Michael Miller was an awesome sales person to work with and he helped me with my gazillion questions throughout my shopping experience. Thank you, Michael!

Justin Cox: Great staff fast service very friendly and won't take u for that extra bucks they ain't out to take ur dollar they help save when they can and they jump right into helping you no wait time very staffed so can pull it off nice family orientated aura about the place it makes u feel homely almost

Wesley Gruno: BMW is a quality product and Sharpe made it seemless to purchase a luxury vehicle

Ming Zou: My experience with sharpe bmw start build car to taking delivery was amazing , no pressure with sale team , Michael Seech he understands what we need. Help me to build my car start to finish taking delivery in the less 3 week we are super happy with sharpe bmw . Will purchase again - thank you

Ben Herbert: My experience with Sharpe (specifically Michael Seech) was terrific. Michael was easy to work with and I would definitely work with him again as well as recommend him to everyone.

Jennette Martonosi: Highly recommend Sharp BMW! We brought our 2011 MINI Cooper in for service and decided not to invest $ into repairing the vehicle. Ben, the service manager, went above and beyond informing us of all our options and ultimately hooked us up with Shaun in sales. Shaun answered all our questions, he was so friendly, very informative, and found us a new 2023 MINI Cooper that was the perfect fit for us. Our experience with each member of their team was incredible, from service to sales to financing. Wonderful people! A huge thank you to the Sharpe BMW team!

Jerald Dark: We've just purchased our 5th BMW, this time a previously owned X3 M40i from Sharpe in Grand Rapids. First of all, it's a great car. And equally important, our Client Advisor Sander Hol was very knowledgeable, truly interested in finding the right car for us and made the transaction transparent, easy and fast. His effort was complemented by their BMW Genius Erika Agon who taught us about all of the capabilities and settings for the X3 ( and she even taught us a few new things about our 2021 X5, too!).Additionally, we have had our other BMWs serviced at Sharpe and they couldn't be more accommodating.We appreciate the Sharpe BMW team.

David Barney: Awesome experience buying my BMW 440Appreciate the professionalism and assistance in purchasing my vehicle.Highly recommend sharpe BMW

Adam Lenartz: My 20yr old daughter took her 2011 328i to them to diagnose problems the car was having. After a few days the dealership calls my daughter to tell her she needed to pay $510 to have them hook the car up to the computer. My daughter is a full time student and works full time as well to pay for college. $510 is ridiculous to simply hook a car to a computer.I had her car towed to a local shop that hooked her car up to the computer for FREE, diagnosed the problem and fixed it for less than what these people at BMW were going to charge to just hook it up to their computer.I Would never recommend bringing your car to this place.

Kinga W: Clean facility, complimentary beverages while you wait, professional staff.

Jon Howell: Service portion was good. However, I had to point out grease left on driver's seat by presumably the mechanic. Also center cap on wheel was missing after they washed car. I expect better! Especially for a BMW dealership.

Kevin: Professional and responsive service provided by BMW Client Advisor John Sergeant.General Sales Manager Jason Deutsch and BMW Sales Manager Jeremy Dutcher provided additional assistance.Love my pre-owned 750i XDrive. Thanks Sharpe Team. Happy Holidays!

Aditya Nadkarni: My first BMW ever, in 2012 was maintained by the team at Sharpe. (Jason B.)I returned to them in 2022 and had them service my car, they did an amazing job of informing me of the work that needed to be done (via a nifty video) and then promptly sent me a detailed invoice of all the tasks they completed.It was a quick process and they paid attention to detail, probably my best experience with a BMW service center by far.I have a pre-paid maintenance plan with BMW Ultimate care, so it felt great to walk away with a $0.00 bill for the great work done by this team.

Elliott Quick (Milz): UPDATED 11/14/22:After talking with Jeremy on the phone, we scheduled an appointment and had my trade-in car appraised. After getting the appraisal Jeremy started working on getting me a lower payment and he succeeded after taking some money off the car.Its never been clearer to me that the Sharp Dealerships goal is not to optimize profits, but to serve the community and help people get their dream cars!

Samuel Weima: Sales advisor was very condescending

Jimmy Yasin: I was trying to buy a Car from this dealer I was dealing with mike and Shawn W after he have me approved on 6% interest and I drove from Chicago to grand rapids Michigan 200 miles each way he trying to tell me the interest was 12% and that was my fourth car all my cars are paid off and none of them was more than 6% interest he was not even talking to me for more than 15 minutes it’s messed up dealer and bad customer service

Paul Schmuck: I have been a customer of Sharpe for 25 years. Going through a number of models, BMW has been a favorite choice as a daily driver. Purchasing a 540xi in March 2022 reinforced the kindred spirit. Last week I had a scheduled oil change performed. Half mile down the road, “low oil pressure sensor” illuminated. Shut down the engine immediately. I turned the car around and headed back to Sharpe. Jason Bigelow (long time employee) took the car and had it inspected. A gasket ring on the oil filter pinched against the seating. Creating a gap to leak. It was rectified and I went on my way. Four days later the car sitting in the driveway. A short journey and I returned to oil in the drive way. The car had been leaking residual oil. Fast forward. I notify Sharpe and they send out Braden (technician in charge of fast service) to my house. He took the car back to Sharpe, removed the cover plate, pressure washed the under carriage and repeated the oil change. Everyone makes errors…it is how you correct them that creates an impression. Thank you Braeden and Jason. Your effort and energy is appreciated

Elizabeth Hamilton: Very helpful staff when we were looking for a new Range Rover.

jessica ruppert: After searching for a new SUV I visited Sharp. I was greeted by one of their client advisors, Drew VandenToorn. Drew is the most knowledgeable car associate I have ever met, and was helpful every step of the purchase process. He is also very customer service focused and continues to offer superior service even after owning the car for a few months. I would recommend Drew for any BMW car purchase! My husband and I have been so impressed!