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1. Shell - Grand Rapids

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· 62 reviews

1205 Michigan St NE, Grand Rapids, MI 49503

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Shell: what do users think?
Tracy Simmons: I go to shell every morning for gum and water. Convenient because it's a couple blocks from my work and the two ladies there are nice
Tim San Filippo: The gas comes out so slowly... it comes out at that same speed as when you prepay and it slows down for the last 20¢. So obnoxious...
A S: When it's open it is clean. Not open today (Friday) or the previous Sunday when I arrived just before 630. Not sure what the store hours are anymore.
Maryanne Saladino: Went to get a couple lotto tickets and an employee with black hair and yellow ends was very rude and dismissive.
Brandon Russell: These pumps are some of the slowest in town.
Samuel Mayes: great gas. but won't let you pay with change. told me to go to speedway across the street.
Marianne Collier: Nothing new. Clean inside. Just used restroom.
Unknown: Closed during open hours
Ann B.: I put 1/4 of a cup into my big B coffee only because it was too sweet and they charged me 1.49. I only get gas from shell and feel like that was beyond petty
Abe Bristol: Everyone is cool, but the new guy is suspect. Especially with his flower bandana on. Cleanest store around with the best selection.
Shae S.: Rude. Cashier answered 2 calls while working the register and forgot what to do in the middle of a transaction. Btw the call was on speaker and I heard all the business.
Donna Willison: The 3rd shift girls are rude & don't want sales. 2 of them working at 4:30-4:45 am coming out of the bathroom or back room together. The one tells me your in a no parking zone, you need to move. I said I will when I'm done with my purchase, she said no now...I said ok left my drinks on the counter and left...I will not need back there!!!! I have had issues with that location before and decided it has been years, so I would try to use them again...BUT NO...FIRST INSTICTS ARE ALWAYS RIGHT!!!! NEIGHBORHOOD STORE OR NOT.... THEY HAVE LOST MINE & MY FAMILIES BUSINESS!!!! 10 mins. Later I came back by and there was a van parked right in front of the door & I asked if they told her to move & of course they didn't. So they pick and chose who they tell to move...I'm Done with this place!!! I don't care...if I'm late, in a hurry...whatever..I will not need back!!!!
Katrina Bell: Horrible
Takisha: Fast service, courteous staff
Bill Eichelberger: The station is clean. Can be tricky to get out of the parking lot. The manager is very friendly and polite. The only problem was the men's restroom smelled like pot, but what else would you expect from the people using it.
Timothy Clemons: Good
Samantha Confer: The cashier was incredibly rude. Mumbled something under her breath, then when i looked at her she said “Would. You. Like. A. Bag.” in a very annoyed tone. I understand customer service sucks, but if you can’t even do your job correctly because of it maybe think of a career change. Her name was Danni by the way.
Samuel Vissers: Leagues better than the speedway across the intersection, but could do without the junkies constantly on the premise asking for change.
MICHAEL FAVREAU: Very clean and helpful staffing.
Sexy Mama: The shift cashier is very rude. She told me I can't come in the station. When I asked her why she told me she doesn't like me. She told me she can refuse me service for whatever reason she wants and to go to Speedway.
Patricia Ward: Lot's of selection

2. Shell - Grand Rapids

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· 65 reviews

1965 Fuller Ave NE, Grand Rapids, MI 49505

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Shell: what do users think?
BBBK Professional: They lady with the pink hair and tattoos refused to speak to me as she was working cashier and I was paying as the customer .I watched as soon as a person of fair skin color approached the cashier spoke and acknowledged her.That is a so unprofessional and ghetto.
Matt Weber: Easily the WORST station in the area. The store is poorly light, usually dirty & the employees looked like they just got out of bed & possibly on parole. The employees are usually in street clothes & I'm often not sure if they even work there... They NEVER ask for my fuel rewards, they just bypass it every time, then have to void it and start over when I say I have them. No one here seems to care about themselves, their job, or the appearance of their lot/store.Numerous times I've been here & there's a child hanging out behind the counter, with I'm assuming her mom, who's the employee? I HATE when I have to come here, because my experience is always awful.I really wish some Shell Execs could see these horrid reviews, and go clean this place up.Absolutely 0 out of 10.
Kyle Wresinski: Every time I've tried to come here, it's been locked.This gas station is absolutely not 24 hours. They're never open.
Susan Runnels: Was just here second time within 5 days. No one in sight or came to window. Last friday people where screaming hello, banging on window and door. For well over 10 minutes. Tonight we immediately left after 2 knocks on window.4 yrs later same thing going on
Grant Sanders: Horrible place of business. Cashier was rude, threatening, and aggressive. I sure hope this isn’t the kind of business model that Shell implores
John Wick: Reeked of pot
Phillip Benjamin: Slow pumps. Clean your filters.
Dave T: Was double charged, when asked to fix the long hair guy stated manager must do that and couldn't give me contact info and or time. when pressed got angry.. i left and now will go through bank. I will never go back to that gas station ever.. ill take my business to speedway...
Kevin Bruin: Not 24/7, but when open they're super nice and accommodating. They just need to tell the truth about their hours
Edwin Ramos: I noticed another review that said that 2nd shift is always in the restroom and that they lock the door to the store. Sure enough, that's exactly what 8 found when I got there at 9:20pm on a Saturday night. Apparently the hired help here is childish trash.
Brett VanTil: Pumps are out of order. Phone number just rings on and on. I think they are out of business either temporarily or permamently.
Emily Lynn: Check the card scanners, all I'm going to say.
chris Dertien: 2nd shift is always in the bathroom. Doors locked and people standing outside. It's happened multiple times with the same long haired guy. Refuse to even stop for coffee in the morning.
Ashley Ross: To the kind hearted man working yesterday around 5:00 pm, THANK YOU. Bless you and your family and I hope for nothing but prosperity and happiness for you.
Noah Jewell: Came for gas and a car wash. Got gas no problem and was prompted if I wanted a car wash as well. Paid for it and pulled up to the door, it was posted that it would open automatically. It did not so I went inside and asked if the car wash was working. I was first told it was not and then I was told it would be turned on. During the car wash it stopped about 15 times and did an awful job.
Steven Michael: Gas prices by Google were false when I drove out of the way to visit this station. Gas prices were advertised $ .30/ gal less than actual price.
Jesse Safford: They turn off their pumps early, not available for self-service at night. Seems like things are always broken or the car wash is down.
Bryce Johnson: The shell rewards card still doesn't work at any of the pumps, only inside...
Kathie MacCallum: I'm sitting outside the Shell now. It's always clean and well stocked. Today must be Match. Com at work day. The gal had no interest in me, except to say 11.33. She only had eyes for contestant number 1. Sometimes the service is great. Not today or the last few times I've been here. I'll move on down the road.
Sir Cerebral: Slowest gas pump I've ever used. Took me 5 minutes to pump 4 gallons... the inside is clean and the product selection is nice. The pumps kind of ruin it though.
Terry Stritzinger: Sat in my car out front for a minute before going in and watched two obese women who work at the BluTaco connected to the gas station talking a foot apart with no mask in the doorway. Decided to still go in for a soda on the Shell side. Woman attending counter had her child behind the counter, not only were neither wearing masks but the child was picking her nose. Happened at 4:40p on 10-29-20. Will not be back again as I see that there have been many complaints over the past couple months and the owners have not been paying attention. Sad because this is just down the road in my neighborhood.

3. Shell - Grand Rapids

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· 146 reviews

1801 Monroe Ave NW, Grand Rapids, MI 49505

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Shell: what do users think?
pauline Sandoval: Very friendly, helpful employees.
Deb P: I stopped in my way to work to purchase lottery tickets (as I usually do and was told the following: Can't buy them until 7pm, the paperwork is too much of a bother. WHAT!!????!! I've never heard of such a thing!!Most ridiculous thing I've ever heard!!!! Was it really because he doesn't know how to use it????
Kalyne: Store is always clean, great customer service. Staff is always smiling and polite, and helpful! Great team!
Autumn Heist: Woman that works there she is 27 yrs old and slept with a 15 yr old little boy. Just saying.
Bill Tuna: So now we following grown men around the store that bald black guy followed me around the store
Richard Holt Jr: They are a rip off I wouldn't recommend going there
Mike Henry: Very clean best gas ⛽.lowest amount of ethonal placed in fuel at shell ..
david lince: There's a card skimmer on pump #2 ask me how I know
Sabrina Chapman: They are no longer open 24 hours!
Kyle Clark: I come to this Shell all the time and the staff is always super nice and polite. The customer service is fantastic. Only complaint would be that lines can get long but with such friendly staff, it’s totally understandable.
Steve Griegelis: Great friendly staff. They keep me coming back because they're so great
John Wayne: Sign on their door says no mask no service, but they certainly do not question African Americans that walk in with no masks.
Willie Malory: Friendly staff quick service
Jeff Smalley: Nice quick stop
Robert Bianchi: Great
Mark Borek: Air service via cards was unavailable yet no “out of order” notice was posted, nor did any employee offer to troubleshoot. Shocking as this is a simple and basic expectation at gas stations.
Stanley Hallam: Good service
Steve Harris: A service with quick and convenient
Dennis Cotten II: I like the store. Convenient and good variety, but I avoid it like the plague in the early morning hours on my way to work. The kid working the overnights is unbearable to deal with. He shouts loadly at the customers when they walk in (and thinks is funny) and does it again if they don't respond to him. It's one thing to say "good morning" to customers when they walk in but, It is quite another thing to shout it load and quickly to scare them when the door they walk in from is less then 10 feet from the counter. He is the reason I try my hardest to not have to stop there in the morning, He has no people skills.Wait until after 7am to go there is at all possible.
Vance Lancaster: I've been to this Shell mostly for cigarettes late at night. It's always been clean and the cashiers have always been nice every time I'm around.
Robert M: It's a gas station, what do you expect...dah

4. Shell - Grand Rapids

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· 48 reviews

1562 Kalamazoo Ave SE, Grand Rapids, MI 49507

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Shell: what do users think?
Yolanda Brown: Great customer service and the coffee is always good and hot and I love how early they open
B G: This is an edit of an old bad review that is now a better place.Since it's now under new operators this gas station is actually much better now.
Bob: Great place to get gas
Kevin O'Neill-Boehm: Always friendly service.
Mike Isabell: Slowest pumps in town, always a cluster. Everything inside is overpriced.
karl williams: My friend told me they had good soup. I didn't find any soup, but the young lady behind the counter complimented my style. It made me feel good since my wife died in a gas station 10 years ago. She wasn't watching where she was going so I don't think it was the gas stations fault.
Nike Martinez: EVERY employee greeted me, bathrooms are clean, everything is stocked and sanitized! Perfect ⁵/5
Chase Bueche: Pumps are so slow. Do not waste your time waiting to fill up here.
ralf schmitt: Ist viel Power 💋 Shell Power in Heppenheim Bergstraße Deutschland
Andrew Bosman: This place has consistently the friendliest staff of any gas station/convenient store.It is also kept quite clean.
Darlene King: Wonderful customer service friendly helpful I love this station been coming for years.
Jessica Smith (Jess): Ok service but great coffee
todd porter: Friendly staff. Subway inside and the normal selection of drinks and snacks for a gas station.
Maria Sobol: There inside of this store is very clean and well stocked. I also like the variety of snacks and drinks available here. I happened to use the restroom while I was there too and it was very clean. One thing I don't like about this gas station is the location. It's right next to a weird intersection that makes it difficult to get in and out of the parking lot
Hank Rouse: Receipt print at the pump is often out of paper. They don't seem to have a problem allowing customers to leave their cars parked at the pumps while they shop or get Subway. This makes me avoid this place whenever possible!
Craig Spencer: Decent gas station. Sometimes I stop here late and they're open which is nice.
William Matson: Just was recently pumping gas, lady working inside came out and helped an elderly women pump gas and was so polite and helpful...These type of gestures need to be rewarded...
Kathleen Boylow: Very friendly staff.
Dawn Gillette: It was really busy
Mark: Great station good for fast gas a bite to eat and even coffee​ or beer. The plus of this is there is a car wash
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5. Shell - Kentwood

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· 31 reviews

2363 28th St SE, Grand Rapids, MI 49508

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Shell: what do users think?
Kevin Howe: Swung in at 12:13 am to grab a snack and the doors were locked. Lights on and no one inside as far as I could see…just a guy sitting out front smoking and begging for money.
Kate Love: Super weird and rude employees, when checking out the cashier literally just stared me down and wouldn’t really say anything to me and just made me feel weird about being there
Rod Jamison: Went to shell at 28th and Breton in Grand Rapids at 4:51am and all the lights were on but doors were locked and guy inside waved me off. Two cars pulled up and he ignored them.
Zack S.: Went to grab something at 3 am after work. Listed as 24 hours. Pulled on the door, worker inside just shook their head no. I was there 2 days before at the same time and could get in and purchase something.
Allison Gartner: They turned the gas off while we were pumping it. The hours posted on the door said they didn't close for another 15 minutes.
Jeremy Ferrin: NOT OPEN 24HRYou’re response of taking “Immediate action”… what a joke.
Victoria Ewing: This Gas station staff is very rude and unprofessional. I avoid going here at all cost I Would rate it no stars if I could they need some serious customer service training.
Nicole D: Not only was the restrooms spotless clean but they also smelled so good. Nothing like a Clean public restroom.
Peter Bucher: Incredibly rude staff. My family and have been yelled at more than once while trying to check out, for literally no reason at all.
John Deer: People working there are great just bad management of facility, closes at random periods of the night. If your gonna close then set a non 24 hrs shifts and close for night after midnight to 6 am or something. Don't say your a 24 hr open when your not ty
Jennifer Alverson: Poor customer service. I thought it was rude that their employees were checking out other customers who came in after I asked for help and really didnt pay attention. Luckily the gas station across the street was able to help me. ALSO allowed people to walk in WITHOUT a mask on. I felt very uncomfortable being inside. I do not recommend coming here
Julia Marie: DOES NOT HAVE A BABY CHANGING STATION IN THEIR BATHROOMS. and it even looks newly renovated but still no baby changing table
Roland Parker: Great place employees know how to respect your rights thank you
Suzanne Hooker: I travel a lot and tend to prefer Shell stations. This is my favorite in the city. Employees are polite and friendly, convenience store is well maintained. Pumps are always working. During one of our snowstorms, it was the ONLY place open in the area.
adam pluger: Ad advertised as 24 hours but they closed employee is rude and hung up on me
Mike Rinehart: Quick stop for gas and coffee
Samantha: Super busy location. Building is older, not as many pumps as some of the larger locations. Cashier Kewon always has a ready smile, good customer service.
Brad Golden: They will hold your card payment for six weeks before running it, and when you complain they bounce you to corporate who tells you this location is not a corporate store. It's been weeks now and nobody from corporate or this store has ever gotten back to me. Never go here if you have to budget or are poor because this store will cause you to overdraft when you least expect it.
Samantha Bruce: Store has turned around in the past year! New management is impeccable and the staff displays wonderful customer service. Cleanest restrooms I’ve ever seen!
Foreignn_ Queen86: Jackie is very rude and unprofessional. She didn’t know why my items wasn’t ringing up The way it was advertised . So I asked if she could get her manager to help she said she doesn’t have to serve me and asked me leave . I was shocked at her response me being the customer there. I said no I want to see her manager she then said if I don’t leave she will call the police. I had my child with me and knew I did nothing wrong I let her call them she needs to be train on how to deal with regular people ,She’s too ghetto and rude to behind a resister serving customers.
Jessica Jenkins: Great service.

6. Shell - Grand Rapids Charter Township

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· 43 reviews

4033 Cascade Rd SE, Grand Rapids, MI 49546

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Shell: what do users think?
Bailey Baas: Cashier was very friendly and attentive.
Jeremy Ferrin: NOT OPEN 24 HOURS
Brandon Barrett: I was at this location at 12:48 pm on 3/27 and the cashier is more focused on scratching a lottery tickets off then customer service.
Lycurgus Dane: Air pump took our money but gave no air. Had to drive home with the flat. I managed to get inside even though half the doors were locked for whatever reason. The employee inside told us in no uncertain terms that there was nothing he would do about it, nor was there any other service he was interested in providing
Samuel Mayes: nice people. decent car wash
Ba Beka: Hire Employees that know what their doing!
snobum181: Always clean!
T Swain: Thank goodness there is a gas station across from the Speedway which is a crowded mess. The gas is usually always the same price and this Shell is so much cleaner.
Matthew Moffitt: Definitely not open 24 hours a day. Needed to get gas for the rental before my flight.
Glen Leffingwell Yz250: We did the traffic signals there so we were in there all the time the staff was always wonderful
Mark Angus: Best fuel, beats points at Speedway
cliff walter: Gas sucks
Paula Baker: Really nice attendants
Scott Doctor: Good service. Decent selection of food for a gas station. Quick visit
doc harris: Great clean service, friendly attendant
Saved By Grace: Best service
Oommen George: Best selection of coffee, 10 flavors
Charity Knight: Clean, open with lots of snack and beverage choices. Car wash available too.
Edwin Smith: Good service , cashiers and staff are very friendly... I would stop there anytime
Brandon McGinnis: Clean station, has diesel, good snacks, bathrooms aren't gross when i'm there.
John Johnson: My wallet was dropped accidentally while filling up there today. The attendant noticed ir and kept it for me, returned it completely in tact. Wow there are honest people around. Thanks Shell, you really saved me a real big hassle today, your people are what makes the difference.

7. Shell - Kentwood

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· 58 reviews

3960 28th St SE, Kentwood, MI 49512

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Shell: what do users think?
Jennifer Garrison: If it opens at 6am they do a poor job of opening. I tried to get gas a little after 6 and the gas station was dark and pumps weren't on
Craig Halvorsen: says 24 hours. it’s not
Scott Woodstock: Slowest pumps ever!
Nicole D: Worst customer service ever. The African American dude ( light skin guy) so rude. Never again will I visit. Have been a loyal customer for 4 years now
Elizabeth Potts: Went in for gas at 9:50pm. They said no gas they are all shut off for the night. “If anyone has a problem with it it’s my fault because I closed the pumps early.” Her coworker added .. “if someone wants to argue about it I can clock out and fight them”. When all I said was ok about the gas. Very unprofessional.
David Berkompas: National chain needs to staff the store. Closed when google says open 24hrs
Christopher Spicer: Just put 15$ in my tank the pump stopped at .10$ and when I went to see what happened the lady put up a sign that she would b back in 5 minutes I waited for 20 minutes before she came out the bathroom then she treated me like I inconvenienced her
S M: Car wash is a joke. Sloppy, not really cleaning and no drying at all.
Jeremy Kay: Terrible customer service. The young man that works inside will ignore you and talk to other workers while you are waiting to pay. Then when you pay he will ignore the fact that you need a bag for your items. They also use strong language so it is not a friendly place to bring your kids. I hope who ever manages this location realizes that they need new employees. I will not be returning to this location after what I experienced today.
Loki is best anti-hero: Cashier was really nice when my dad was having trouble refueling.
Mr. Bernatowicz: This gas station is not motorcycle friendly. I came in and the african american woman at the counter said something to me which i didnt hear and said excuse me. She then proceeded to start yelling at me in front of other customers that i wasnt taking my helmet off. I asked her to please stop yelling at me while taking my gloves off(i cannot remove my helmet with gloves on). The told me i have to take it off outside while still yelling and i said to her ma'am please calm down and then she asked me to leave. I have been coming here for two years and will no longer be a customer here with poor employees like this.
Living Black: Clean and orderly
The Outsider: I have to take away two stars. One for the bad location. Which makes it hard to get in and out of no matter how bad the traffic is on 28 street. Then minus one star for the small parking lot and narrow lanes that makes it hard to navigate especially, when they are busy, which is almost always.I do however like their rewards program and never had a problem with their gas. Also their gas prices are always competitive.
John Tinholt: It's a gas station
David Jones II: Only gas I will buy is ahell.
Jamie Hairston: Always great
Heidi Robinson: Good gas station quick in and out and gas always good
Loraine Guiher - Keith - DeBoer: Not everyone has it in them to work directly with the public. So many these days are insolent, lack compassion, etc... The two young men working that evening were very pleasant and could take someone joking around without getting irritated or offended, and joked back. I'd stop at that one again if needed when I'm down in that area.
slapshot: Good staff
Andreas K: Its a shell fuel Station. I got gas and the car is still running. So.... 5 Stars ! :-)

8. Marathon Gas - Grand Rapids

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· 72 reviews

747 Leonard St NW, Grand Rapids, MI 49504

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Marathon Gas: what do users think?
Eddy Cruz: No very friendly and don’t even expect a courtesy bathroom 😡😡😡😡😡
Jo Money: Staff here is nice
Sarah Spencer: Always Great gas prices
Makayla Vanas: When the window is open at night the women will tell you they no longer have something and you can yell they just don't feel like going to get it.
Bob Reichert: Nice place
Mike Henry: Good gas no engine ping like family fare gas.
Living Black: EVERY TIME I COME HERE I GET ASKED FOR CHANGE ! Like gessssh I just want gas !
Florence Londo: I go here alot for pop snacks and cigarettes
Eli Abdou: Nice place. Friendly and clean
Daniel v: Laziest slowest most pathetic gas station in town. Highest prices, lowest quality customer service. Might as well let you check out your own stuff. they are more worried about talking on the phone to friends than doing their jobs.
Jennifer Richmond: Stopped to locked doors waited at the window knocked continued to wait and even called got no service what so ever... Doesn't make sense for a 24 hr store...
Eveer Pellot: Very bad experience working here
Candie Reece: I don't really go to shell much but it's not a bad place
Ronda Schell: Cashier rude and disrespectful needs to be replaced
Nathan Koets: My neighborhood Shell, newly remodeled, and the team working here are like family. Safe, well lit at night, but late night visits require paying from outside for security. It's cool, they'll run you what you need with a smile.
Amanda Tuttle: It okay but I do not like use the gas there. Any of food and pop are okay
Amanda Roy: Window cleaner has bugs and mold with no paper towels. Half the machines do not work well. Air machine broken often.
Laura Fagairo: Convenient and less busy than the Speedway up the street.
Richard Cooper: The cashier's are very nice
Richard Welk: Fast service
Lynette Lopez: The only fuel that my son used for he's vehicles

9. Shell - Wyoming

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· 148 reviews

5381 Division Ave S, Wyoming, MI 49548

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10. Admiral Petroleum - Wyoming

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· 179 reviews

5 28th St SW, Grand Rapids, MI 49548

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