Best Surgeon Grand Rapids Near Me

Rebecka Stout: This is the worst doctor I've ever seen. I was referred to her for a gallbladder issue. She dismissed my pain because it didn't last long enough. She told me to make an "argument" on my behalf for why I thought I needed surgery. I didn't go see her because I "wanted" surgery, I was there because my doctor said I needed surgery and referred me out to get it done. She wouldn't listen to any other symptoms I tried to tell her about either so her whole "make an argument" thing didn't even make sense.She was incredibly rude. She cut me off almost every time I tried to talk. She didn't even greet me or introduce herself when she walked in the room. It was so bad I walked out in the middle of the appointment. She also tried to dismiss my reasoning for getting a hysterectomy and told me I never should have gotten it done at my age. I've never met a doctor as rude as her, she has the worst bedside manners I've ever seen. If I could give 0 stars I would.

Kenneth Lampart: Very professional and kind. Great surgeon.

Laura Miller: Dr. Silverman did a great job explaining the procedure and made me feel as comfortable as possible during the biopsy.

Sarah V: Dr. Pihl great surgeon, very caring, very knowledgeable.

Emmanuel Quartey: Dr. Pihl = Great surgeon. Very caring.

Tate Johanek: The staff are all very friendly, welcoming, and trans-positive! I've never had an experience in a medical care setting where I've not been deadnamed or misgendered until receiving my septoplasty here. Even when the staff thought I was out of earshot, they still continued to refer to me with he/him pronouns. I was so happy I almost cried. I can't recommend this place enough

CAM SABATINO: Had an excellent surgery, and was treated incredibly well by ALL staff. From arrival to departure, I knew what was happening, and had kind and caring staff the whole way. There is a super kind nurse, (Britney I think?) who helped me feel much less nervous about my surgery. I really appreciated the medical care I received, and the attention the staff paid to me as a person.

Jv Jv: Received great care and they were really good with time for being my first surgery the entire process was uncomplicated and expedient.Would certainly be confidant returning for future procedures and I recommended everyone that needs procedures done, I usually don't leave reviews but I had too for the excellent job the whole staff provided thank you again Grand rapids surgical suite.

Dan Johnson: Received great care and they were very timely. Only thing I didn't care for was the fact that I had to pre-pay a sizable amount that will then be refunded to me once my insurance pays. Seems unnecessary.Would definitely go back though.

Tessa: My mother had a hip replacement surgery performed here. The entire staff was very pleasant and friendly. They kept us informed during the procedure. When they finished, the surgeon came out and updated us, we even recieved a team photo. Would recommend over hospital setting. Nice and clean facility.

Carol K: Excellent care! Everyone was professional and kept us well informed. The entire process was uncomplicated and expedient. Would certainly be confidant returning for future procedures.

Greg: I am from Indiana and I had an implant removal surgery. I had problems in the past with my implants and did not want to get them replaced every 10-15 years.I chose this practice after searching for the top rated plastic surgeons in the country.The procedure Dr Hammond performed results in minimal scarring compared to most other doctors I interviewed.Everyone from the receptionist to the nurses went above and beyond to give you the best individualized care possible.I am overly thrilled with the results!

Sandi Clegg: Loved everything about this place! I have had 2 different procedures. Using both doctors. I would definitely use them again. LOVE!!!

Shelby Bishop: I’d consider going elsewhere if you’re gender non-conforming in any way. I did not feel respected at all, or heard (to say the least) once I shared I did not use she/her pronouns.

Aline Thielking: I wish I could give 10 stars! I loved everything about my experience with PIP. The staff and Dr Hammond are amazing. They make you feel heard and special from your first consultation to your follow up appointments! My procedure looks so natural. I couldnt be happier! I highly recommend them!

Regina Faught: I had the abdominoplasty, and a breast lift done by Dr. Hammond. I am very pleased with the results and would recommend him to friends and family. There was a hiccup, but they went the extra mile to make sure it was corrected and that I was happy. Dr. Hammond and all the staff are caring, thoughtful, and excited to help make a difference.

Kathy Mayo: I am so glad I chose PIP for my surgical procedure. From the first consultation visit, surgery day, and post-surgery visit, the entire staff with which I interacted was so caring, compassionate, and kind. I felt like so much more than just a patient number--they really took time to make me comfortable and cared for. I would highly recommend PIP to anyone wanting/needing a surgical 'fix'. THANK YOU Dr. Van Pelt and staff!!

Melissa Borrello: After losing weight i had a tummy tuck by Dr. Hammond. I can’t even begin to explain how happy i am with the results. Dr. hammond is not only a good surgeon but also very pleasant. He made me feel comfortable at every appointment!

Grace Korreck: Amazing staff and procedure! I was recommended to Dr. Hammond by one of my girlfriend's who used him and he did not disappoint. They were so thorough and attentive for my breast augmentation, 10/10 recommend. Amazing results and minimal pain. Couldn't have asked for a better experience.

Krystal Kailukaitis: I am now 10 months post op and love the results! Through the entire process, even during the height of covid, they were very helpful with everything. The day of surgery they were very nice and made me feel at home. They listened to what I wanted, which was very important to me. I loved them so much I even referred family members to their practice!

Ivy Rose: dr. van pelt is the best! she was straightforward about what to expect all around, so i never felt i was being "sold' into something. she listened to my specific surgical requests, and my results are fairly good. her team is very sweet, and they didn't have a problem using my chosen name. having had past plastic surgery nightmares, this was a breath of fresh air

Shawna Ramthun: I cannot say enough how wonderful my experience with Dr. VanPelt (surgeon) and her entire staff has been. I had multiple consultations at several plastic surgeons in Grand Rapids and I knew immediately after leaving Dr VanPelts office that I would choose her. She provided so much more info than any of the other consults and answered questions I didn’t even realize I needed to ask. I am only one day post op right now but my experience there was so gracious and absolutely wonderful. The director of surgery JoAnne was incredible. She even gave me lidocaine before my IV...that just shows you how much they care about your comfort and well being. They called my husband and checked on me the same evening after surgery twice. It’s the level of care you hope and dream of that is so often lacking. I would recommend Partners in Plastic Surgery to anyone and I cannot wait to see my results once I am fully healed. I can already tell I will be extremely pleased.

Breanna Glovis: I could not be happier with my results or the attentiveness of Dr. Hammond and his staff. I had a breast augmentation and medial/lateral thigh liposuction and the experience was almost painless! The first day after my operation I was functioning as normal with the most minimal discomfort if any. His attention to detail and the happiness of his clients is one of a kind! My mother still can not stop complementing his bedside manner! For any future procedures or needs, I will only go to partners in plastic surgery and it is even a three hour drive for me to the office! The whole experience from start to finish was absolutely worth it. I can one hundred percent say I only recommend Partners in Plastic Surgery to everyone and anyone.

L Rader: Life changers! Competent, kind, caring. What more could you want?

Janae Ashley: Best experience! The whole staff was amazing and made me feel so comfortable. You can tell dr Hammond is passionate about his work and knows what he was doing. There was never a doubt in my mind that his work was going to be flawless. He was very precise and had my best interest at heart.

Patty Hern Owner (Jared Steven Hern): Such caring people and the end result is better than I anticipated.

Erin Farias: Dr. Vanpelt was reassuring and kind and beyond capable. She did the meanest tummy tuck I have ever seen. The pain was minimal compared to the smile on my face when I lookin the mirror now. Thank you Andrea and team!

Jordon McMillan: Dr. Hammond and his staff are truly amazing. I am still recovering as I just had a breast augmengation plus fat grafting on Tuesday the 30th. My recovery is going exceptionally well. The process from the initial consult was a breeze and made me feel confident in my life-altering decision! Dr. Hammond listened to everything that I wanted and made it a reality! I am already so impressed with my results and cannot wait to see the final outcome. I had an amazing nurse with me for pre-op, intra-op, and post-op who made me comfortable and put my mind at ease every step of the way (her name is Joanne - she is an angel!). I cannot thank PIPS enough!!!

Dallas Johnson: Dr. Hammond and his staff are phenomenal! His level of detail is amazing to witness both at the consultation appointment and on surgery day. It's easy to see that he truly cares about his work and loves what he does. I had various nurses at my appointments, but Joanne and Amy both stuck out to me. Their bedside manner and attentiveness made me feel so cared for and calm. The consult, obtaining quotes, coordinating appointments, scheduling surgery, payment, etc. was all so easy which I appreciate. Most importantly, my results are nothing short of perfect and I couldn't be more pleased, he absolutely exceeded my expectations. Dr. Hammond is so very talented, I highly recommend him for any of your cosmetic needs.

Kindra M: Dr.Hammond is amazing, I'm 28 and recently had a mastectomy with expanders put in. I was nervous about waking up and having nothing, turns out I left the hospital looking better than I did before my surgery! Having breastfed my three children my breasts became deflated. My incisions looked amazing barely can see them! For my final surgery the exchange to implants with fat graphing, Dr. Hammond did another fabulous job! My breasts feel very natural and so full of life,you can't even tell I had a double mastectomy. Im beyond greatful and blessed to have found a doctor you can trust 100%!When it comes down to Dr. Hammond and his staff,they are very knowledgeable and are perfectionist's they really care about their patients.

Kim Gilbert: Dr. Hammond was initially recommended to me by my PCP for Breast Reduction. He is very friendly and cares deeply for his patients. His surgical skill is phenomenal and his artistry beyond measure. He takes the necessary time to listen, explain, and answer questions. Following significant weight loss, I returned to Dr. Hammond for Abdominoplasty. His partners and his office and nursing staff are extremely knowledgeable, friendly, and helpful.

Tricia Russell: They treated my dad with respect, kindness and were very thorough at explaining things to us. Logan PA is an exceptional provider. Tiffany LPN was very kind and caring towards my dad.

Dennis Finkler: Everyone was kind and courteous Dr. Took time to check out the problem with my back and a salutation to help with the pain.

Don Crouch: Very caring straightforward and compassionate, one of the few medical offices that I have visited that were ahead of time. I was half hour early and was done fifteen minutes after appointment was to start. I drove 150 miles to see if there was anything that could be done I have had three lumbar surgeries elsewhere and was told that was all that they could do. OHM specifically Dr Scott Russo said he could repair my back, but as in any back surgeries there is no guarantee and he made sure I understood this before moving on. They are very concerned about overall health if thier patients.Dr Scott Russo and team did a great job reworking my back.Laura Stevenson was very prompt on my 6 week post op and everyone in the office is extremely pleasant.Laura and Dr Russo were very compassionate at my sixth month appointment. I listened to the team and the dos and do nots and followed them. I had a good report. Would recommend the Dr Scott Russo team. I traveled 130 miles to get the surgery and would do twice that knowing what I know.

Martin buitendyl: They are the best in there field they go above and beyond to keep you informed etc

James Wilcox: Been going to OAM for years. Have always been happy with all my Doctors.

Todd Budnick: OAM is top notch. I personally have not experienced any wait time . If your appointment is at 10:00 they have you in at 10 , not 10:15 or 10:30. The staff is very friendly and well organized.Thank you Doc. Kozlow , Justin Miller and the entire staff for taking good care of me .Highly recommend by me....

david haner: Staff was very kind building was easy to find building was clean

Greg Hadaway: Very professional and knowledgeable! The whole process has been amazing.

James Taylor III: Listened to me with compassion

Dorothy Blawat: Both visits to orthopedics assc of grand rapids.was educational. 1111 leffingwell. Upstairs and down. Friendly and Informational.

Charlie Rabine: Personal were friendly,and my wait time was not very Long at all.Dr Hunter was very professional and knew his stuff

Dan P: Everyone there is kind, thoughtful of your needs and is willing to put in the time and listens to my problems.

J Rose: The Staff is very knowledgeable and treat you like a person not a number. I would recommend Orthopedic Associates to anyone who asked.

Andrea Kalcec: Logan listened and was very sympathetic to my husbands problems. Very nice guy !

Marilyn Pearce: I am very satisfied with my care at OAM. Dr Adam Hull and his PA Logan have been very helpful

Paula Goodsell: Very good doctor. I felt very confidant with him

Dennis Norman: I have been seeing Bill Brinkmeyer for many years.He is very professional and speaks to me so I understand all things about my conditionI would not hesitate to tell others about OAM

Michael DeVries: Very friendly, efficient, and professional. Clearly explained the results of my MRI and what options are available to me. I highly recommend.

John Sloan: Kevin is very thorough and knowledgeable! He took the time to go over the diagnosis and treatment options!

Norman Kammeraad: I owe my utmost thanks to orthopedic Associates. Twice in my life I've had challenges where I've had either back issues or in my most current case shoulder arthritic problems. Orthopedic associates treated and cured my ailments with the latest technology and gave me my life back. During the procedures they were the most caring and professional service I could have ever asked for. I would advise anyone anywhere to come to Orthopedic Associates with your Orthopedic ailments and their qualified staff are so diligent to every need you have, that you will never want to go anywhere else. Thank you orthopedic associates for giving me my life back. Norman Kammeraad (Your grateful patient).

Irina K: Was never able to get an appointment. The front desk is never there, she misinforms a lot and doesn't keep her promises. Dr. Livingston talked to me once on the phone and sounded rather rude and irritated. Overall sounds like incompetent people to deal with.

SONJA HERRERA: I have had the Best experience of my life as far as doctors are concerned,I had an abdominoplasty in December and I can tell you this is the place I would ask To be referred to,The staff is so wonderful i mean this ! they are kind and considerate personable as well as professional,You will see if you choose this location and I would choose this location again and again for my plastic surgery needs ,Dr. Livingston is a Gem I am in awe of him ,I am beyond happy with his work, my life was changed because of this man ! thank you Dr Livingston.

Ethan Stygstra: Went in for a silver, waited an hr to be seen 3mins and argued with me about everything, location of wound when entry n swelling are clearly visible, the angle of xrays, the object itself, was very unprofessional so I walked out. Was banging on windows when I walked by outside....I am going to send a bill for my time.

Debbie Shelmon: Very nice staff Dr. Andrew Livingston is very patient and understanding.

Kim vanzyll: I had a breast mastectomy with reconstruction. He and his staff are absolutely amazing. He is straight up with what is happening, and his expectations for your surgery. I had the greatest compliment from my oncologist on how amazing my surgery looks as you would never be able to tell I ever had a mastectomy. The oncologist was very impressed, and says he sees on average many botched breasts surgeries. If breast work is in your future, this is the team for you!!!

Susan Gibson: He is great, compassionate and understanding Doctor. Would definitely recommend him!

vicki breitmayer: Very happy with my breast reduction.! Really wasn't as painful as I thought. Only took reg. Tylonal. Wish i would of did it years ago! Staff was great too. I always recommend him to people.

Melissa Willis: Initially I felt Dr. Livingston was not very understanding and felt a bit of judgement. However when I went in for surgery Dr. L and the staff at Lacks surgical center were exceptionally great! Dr. Livingston was much different and the nurse I had was amazing! I think my first visit I may have misjudged Dr. L and I now would recommend him to family and friends. The repair of the tendons have been healing great and he saved the use of my finger. Great Doctor!

Nicole McKelvey: I have had numerous surgeries with Dr Livingston. I have been a patient of his for quite a while. He is the absolute best. He's been able to answer any and all questions i have ever had. I highly recommend him. And his staff is awesome as well!

Melissa Englund: If I had written this review at the time of my surgery, it would have been a fine review. I DO NOT like to disparage businesses in reviews.However, sometimes I believe it's appropriate to caution others to help them to avoid issues I have experienced.To say I have found the billing department at this location difficult to work with would be an understatement. The first bill I ever received was well over a year after the date of my surgery. It was not itemized. It simply stated past due balance of a large round dollar amount and indicated that if I didn't pay immediately I would be sent to collections. It came in a hand written envelope and looked like a scam.In trying to work out details and get information over the phone, I was yelled at and accused of being aggressive because I didn't just roll over and agree to pay. I will not get into the whole saga, but several weeks later, I am still trying to get to the bottom of the mystery of what I may actually be obligated to pay. My insurance is telling me I owe them nothing.If your surgeon is planning to do your surgery here, I would recommend asking if they would do it at another location instead.

Jacob Wieck: Overpaid just over $1,000 Billing just keeps sending me to voice-mail, been waiting for a call back for 3 days. No hesitation to bill me for everything though which all got paid. Overall a very unprofessional establishment in this regard.

Kerensa Steffens: Nurses ROCK! The admin staff and billing are HORRIBLE. No one would call me back. Finally got a voicemail leaving me a dollar amount I would owe. I pay it and a month later I get another bill at almost $500.. OOPS sorry that was an estimate sorry we didn't tell you. So they do not know how to estimate their own work! If I did that in my line of work I wouldn't have a job. Uncalled for! I will never use that facility again. I ended up with $770 in "extra" fees that they wont take ownership of and just past the buck to everyone else..

Abby Ripley: All staff from front desk to being wheeled out were amazing we especially enjoyed our nurse Joan and our anesthesiologist (so sorry cannot remember name but was female). Thank you for your care!

zach silva: Great surgery center very friendly staff and made me feel comfortable the whole time I was there even though I was nervous for surgery. Definitely would recommend them to anyone

Katie Cook: Very good experience for my son's ENT procedure.

Grandville Education Foundation GEF: I have had many surgery's but this was the easiest. I could park close to the door, I didn't get lost checking in, everyone was very sweet and professional. They explained my estimated amount due at time of service and why I had an amount due. Check in was smooth they got me ready for surgery and gave me extra warm blanket because I was cold. After surgery the nurses were very nice and I even received a phone call the next day to check on me. I would totally go back to Grand Valley Surgical Center again vs any other place in town!

J Stoddard: Requesting to me that I pay my deductible up front. I have already paid this to my surgeon to schedule the surgery. I said I would show them the receipt. They don't care - will not allow my surgery unless I pay them.

Anna Scholten: We were happy with the medical services and care provided, but NOT happy with the billing. One of their policies is that you pre-pay for any services. At the time of my daughter's surgery, we were not yet at our deductible - so we had to pay the full amount on the day of her surgery. By the time they sent the paperwork to our insurance - we had hit our deductible, so we ended up overpaying by quite a bit (over $1,000). They NEVER contacted me about this overpayment. It took 3 phone calls from me, and demanding to speak to a manager, for a check to be put in the mail. The first two times I called they quickly said "Oh Yes, I see you overpaid, we will take care of that" - and weeks went by without seeing any refund. If I would not have been watching our insurance situation and called GVSC - I am not sure we would have ever gotten a refund.

Tim O'Malley: We had my wife's surgery postponed because the ENT failed to order supplies. Since that was the last mistake by his office we could endure we cancelled. We r still waiting for GVSC to refund the $375 dollars we paid them. Everytime we call they say it's going out next week. If it doesn't come soon we're going to drop in and insist.

juan gonzales: My 3 year old son needed tubes put in his ears and to have his adenoids removed. We were quoted roughly $240 for the procedures, which my wife paid at the time of service, and are now being asked to pay $2000. They do not check with your insurance company to see what the actual cost is going to amount to. When my wife called they admitted that they only go by co-insurance and do not check what the cost will be in the end. Very unprofessional and lacking in a standard customer service function of letting the cost of service be known. I would not recommend this center to anyone who needs any related services performed.

Paul Wiersma: I had a great experience here the place is clean and neat the staff and nurses were awesome everybody was pleasant and truly concerned about my comfort. I highly recommend this facility

Joan Slonka: Nursing staff is okay, but I wouldn’t say great. However business office/receptionists are AWFUL. I had two procedures done there. One was about $23,000, and I am self paying. Surgery was on a Monday and they literally called me the Friday before and told me I had to bring a check for the full amount with me. Obviously, that didn’t happen, but I had full intentions of paying every dime I old them. I however did expect some sort of a self-pay discount which is customary in the medical industry. Insurance companies even get a discount. I had a non profit who was helping me with my bills, and who spoke with them on my behalf, regarding payment, and understood they would allow an approximate $6000 discount. So the balance was paid in full. A few months later I had to return for a minor follow up procedure that would cost about 2000. When I arrived, they refused to see me until the balance was paid. I had to put it on my credit card in order to have a much needed procedure done that would affect range of motion on my dominant arm for the rest of my life. Apparently they had not authorized that original discount, it was apparently a complete misunderstanding and they required the full amount.I would never ever go there again and highly recommend no one else use them either. They are cruel and heartless, and all about money. Mind you, I have an 800+ credit score, so I am not someone who doesn’t pay my bills.

Karen Middendorp: So before you allow yourself to schedule here, be aware when you arrive the front desk will alert you that you must pay a deductible that they think you might owe! We all have choices in our health care and do not have to be treated in the fashion we were here. Also they want a card to agree to payments that they determine appropriate. We received no phone call to alert he was not notified. No voicemail no call. He was scheduled 6-8 weeks out we would have been prepared. Never again.

Hope Stephens: If you are having a surgery beware. My son had two surgeries there one in December and one in January they requested payment upfront for his deductible ($1000) and the balance left from the estimate from insurance ($900ish) for each shoulder so we paid $3800 total . We thought this was strange but they made us feel we had no choice or no surgery. Never had to pay for services upfront and normally would just waited to see what insurance was going to pay before we paid our bill. Which everyone should wait since they don't know until they get in the surgery of how things are going to go. So when they do these estimates it could be higher or lower as in our case. So after insurance all went through turns out we over paid. A month after the insurance payment to the surgical center was received we still do not have the overpayment. Called and talked to someone there and they don't have a date of when we will receive that credit back which is close to $1200.00 might be more. That is a lot of money. I asked if they knew when the payment would be sent and the lady on the phone said the next check run hopefully. I asked when would that be and she didn't have an answer. So I asked is it next month or the month after when and she said she didn't know. They are so quick to take your money but take forever to get you any back. I just do not want anyone else to go through the same thing that I did. I normally do not write reviews but this has to be said.

Eric Carmey: The physical plant is nice, hard to find as no sign near street entrance. NEVER checked my temperature , while I was awake anyway, despite posted protocol and required on many clinical levels. Billing manager contacted me 6 days prior and demanded copay on day of surgery or “ stay home!” She would not listen my situation which ultimately guaranteed 100% payment. Now the Billing supervisor will not return my calls as the 100% is being paid and they need to reimburse me $590. that they demanded or I could not have my severe pains relieved! I also had to sign a contract for the other $590 balance because they are so nice to spread it out over 3 auto debits to help poor suffering people having a hard time, not really HELPING the ill, but was told “ this is a business!! No humanity!! I already had to wait weeks for this procedure only to potentially have it cancelled 6 day prior because THEY could have but WOULDN’T wait one week for 100% payment. So, now that they’re getting thousands, I’m left wondering if I’ll ever get my $590 reimbursed before April 1 so I can pay my rent, would hate to get evicted one month post op!!!! Thanks a lot Grand Valley Surgical Center for making an already stressful situation even more stressful. I guess there is no place for humanity in a surgical center BUSINESS! Ironic it seems.

Cindy Lee Scull: I highly recommend Grand Valley surgical center. They were so nice and the ran as a well oiled machine. Dr. Daniels and him team took great care of me!

Emily Salzwedel: Had a surgery on nose today. I had my surgery but it got delayed as there were lots of other patients. My surgeon told me about it and it made me feel at ease. The nurses and staff made me feel at ease and relaxed as i have anxiety so they did a great job of making sure I was comfortable and relaxed. If i ever need to have any other surgeries, then i will go there.

Hollywood Garbarino: I had a great experience there yesterday with my hand surgery, all the nurses were amazing and Dr. Lovell and his pa where very nice to me and they fixed my hand ... 5 stars

LJ: The medical staff did a great job, but after my surgery they increased my medical bill without any proper explanation. I took the time to call ahead and price out the procedure and soon after I was contacted by them to make a pre-payment. During the pre-payment the costs were not adding up in relation to what my responsibility should have been after insurance based off the information they provided me. The billing staff were not able to figure out the reason and corrected the amount which I paid prior to my surgery.Soon after my surgery was completed, I received an invoice for the original amount and called them for an explanation of why the cost changed. The only answer they provided was that it was based off of the procedures completed. I contact my surgeon and no additional procedures were completed and should have been the same codes used during the estimate and what was actually billed to insurance.After re-contacting their billing department, I was told that I would have to contact my insurance company since the insurance company decided on what is the main procedure code during their evaluation of coverage. After contacting my insurance carrier, I found out that the medical facility is actually the responsible party on electing the main procedure code.Not only was I lied to by the billing staff, but I was also able to figure out why my bill was changed. They had initially determined my cost off a different procedure code and when I contacted them the first time they could not figure this out, so they changed the charge. Later on they changed the procedure code and billed me for the difference because this procedure code had a larger payout.Words of wisdom* always request an explanation for what your pre-payment is based off of prior to any payments. I was able to determine what they had done because I keep detailed notes regarding any billing.When they changed the billing either due to their mistake or unethical billing this became an unethical business practice and to add to this reputation, they refused to provide any documents to explain the change and informed me to write a letter to the board of directors. This is not how I would treat a customer/patient and I would like others to be aware of their actions.