Best Tile Store Grand Rapids Near Me

The Tile Shop Virginia Tile Co DeHaan Tile & Floor Covering, Inc. Genesee Ceramic Tile Distribution Complete Flooring & Interiors Beaver Tile & Stone The Floor Network, LLC Daltile Sales Service Center Louisville Tile Distributors Rapid Supply & Sales Inc. La Terra Flooring Floor Coverings International Grand Rapids Flooring America of Grand Rapids MI

1. The Tile Shop - Kentwood

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· 149 reviews

2323 28th St SE, Grand Rapids, MI 49508

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The Tile Shop: what do users think?
Jeremy Daugherty: Just looked around.
Vom Platzhirsch: So so happy I found this business. We are in the middle of a somewhat disasterous construction project in terms of contractors. The last thing I wanted to do was try to color match some tile I had purchased online.I just have to say, ask for Nick when you visit this business. He found the tile we needed instantly and was so fun to work with - I actually had a great time!The first associate we encountered was quite rude but I am going to chalk that up to an off day. Anyhow, we are redoing out current home as well before it hits the market and will hopefully get back here to see Nick for our flooring. Thanks again Nick and we will send pictures when it's done!
Joe Leigeb: See Nick. Great guy, and cares about your project. Will not go anywhere else because of him.
Michelle Taylor: Very nice helpful people
Annette VanderWall-Sterling: Crazy variety of tiles. One of my favorite places to brain storm new decorating ideas.
Brian Fitzpatrick: I had a great experience working with the tile shop. Amanda was super helpful with design planning and helped me return some unused products. I will definitely be coming back for future projects!
April Schmidt: Huge selection
Ed Bement: Good selection, displays are great to get ideas
Larry Harreld: Purchased tile for a bathroom remodel, staff was friendly and helpful. Told us we had 90 days from the date of purchase to return full boxes since they ordered it special for us. I finished the project and returned my unused tile with no issues. Thank you!Larry from Grand Rapids, MI
Kim Ellerbrock: I have ordered many items from the tile shop over the years. They have excellent customer service and many options!
RS Rezmer: Stopped looking for granite tile. Asst manager very short an unpleasant. Will not be returning. Currently working on large remodel with lots of tile☹️
Barb Waalkes: Super friendly and helpful!
Kate M: Staff was rude. He was in the middle of ordering an item for me and then walked off to help someone else. Meanwhile a female associate was right there who could've either helped the other gentleman or me when my associatewalked off. Instead she stood at her computer (she heard us talking and knew we needed hel) until we specifically asked a question.Oh, order anything you want online from their site. Otherwise they charge you more than their online website does for shipping. When I told them this, then she changed the shipping price. Not a good experience.
Blurae Gray: Great people
Mandie McKay: Best prices we found, but even better custom service!! Amanda went above and beyond to make our experience smooth and we love the products we purchased.
Robin DeWitt: Beautiful selection of Tile, a bit on the pricey side.
Brittany Grosser: Great selection and excellent service from their team. We've been delighted with our experience!
julie marklevitxz: I just left their store. I walked around for a long time. Not one employee asked if they could help me even though the store was not busy. I'm getting ready to do a large remodel and would have spent a lot money. Too bad, the customer service is only for certain people.
Joe McDevitt: Great selection and even better service
Aaron Yemane: Lot's of different cute baby dogs waiting for new family.
JUAN BEIZA: 👍

2. Virginia Tile Co - Kentwood

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· 71 reviews

3440 Broadmoor Ave SE, Grand Rapids, MI 49512

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Virginia Tile Co: what do users think?
Saugatuck Flooring: Have bought from them for years, good service, good prices.
jeffrey karner: Very helpful. Large selection/ display
Kelly Kremhelmer: Staff there is awesome and so helpful. They have helped us to create numerous beautiful tile jobs for our kitchen, bathrooms and living room. Good quality tile and service. Now we live 3 hours away but they are worth the drive!
Jennifer Deming: Virginia Tile is my go-to for interior design clients & my personal home! Their showroom is clean & organized. Steve has been especially helpful.
Carley (Cosmic Carleyy): Everyone was very kind and personable. Knowledgeable about the products and willing to help. Highly recommend Virginia Tile Co. Check out the show room or make sure you are ready to open an account with them in order to purchase! Commercial companies and contractors only!
Michelle Eldridge: Beautiful showroom and extremely knowledgeable and helpful design consultants!
Travis Johnson: Great staff. And awsome ahowroom
Glenn Vandermolen: Great experience lots of choices and great people to help pick out tile.
Carol Schimmel: Absolutely great experience. Lane was very helpful
Suzanne Gamsby: Very helpful
Lori Dettloff: I LOVE, LOVE, LOVE this business... BEAUTIFULLY designed setting that inspires incredible design. AMAZING tile selection & VERY knowledgeable & helpful STAFF!! Highly recommend this tile store!
Marie Hoppa: Following all safety protocol for virus
Randall M Travels: Quick load WITHOUT overloading. Tile companies seem to always do that. Not this one.
Mark Wittekind Sr: Great place to buy flooring supplies, though they don't sell to the public directly. I usually go through Verhy carpets since I no longer run a flooring business. They stock a lot of the Schlueter product line too.
Michael McAlpine: We showed up without an appointment. We looked around and waited for 5 minutes before we were helped (due to the lack of appointment). Great experience.
Judy Olsen: My local tiler sent me to Virginia Tile to scope out choices for our new home. Staff gave me honest opinions, and steered me away from things that are trendy and which would be an expensive mistake. In an age when people are mostly looking for the bottom line this was a much appreciated intervention!
Alex Ambler: Virginia tile had what I needed to finish the job in stock when I needed it.
Nelson Roberts: Overrated, way over the top expensive, showroom was a huge disappointment. Went to Dal Tile and received 5 star service. Good service in Detroit and Cincinnat. Maybe this was an off day. I know that happens
Shawn Raymond: Crazy selection
Martin Benedict: Excellent customer service and very knowledgeable.
Susan Walter: Excellent staff.

3. DeHaan Tile & Floor Covering, Inc. - Cutlerville

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· 96 reviews

6522 Division Ave S, Grand Rapids, MI 49548

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DeHaan Tile & Floor Covering, Inc.: what do users think?
Edward Riojas: Excellent. It was a relatively small job, but it was squeezed in the schedule, done quickly, and totally cleaned up afterward.
Gwenda Teunis: Great service from the showroom to install.
Chase mead: Had a great experience with DeHaan. Zach was very helpful. Highly recommend!
Gail Monsma: This group of people were easy to work with and excellent in response and their work was excellent. I wouldn't hesitate to go with them again.
thomas underhill: Love the carpet, it looks great. The installers were good but not real friendly, not normal for DeHaans, we also have alot of carpet left over.
A Kem: Our flooring is beautiful. Install, communication, and timeliness are all exceptional. We will continue to be loyal customers and use DeHann in the future.
Tracy Kortman: We loved working with dehaans on our new laminate for our entry way, and new carpet in our main living area + 3Bedrooms upstairs, and hallway. They did a great job, and we are very happy with the results!
Jan Doyle: Very pleased with efficiency and ease in working with all of you. From Dean measuring to choosing carpet and to the installers. Great job everyone 👍👏
Sean Cox: The installers did a fantastic job. They were on time, courteous, and professional. Their recommendations were great, and everything turned out very well.
Evan Heerema: Very good customer service; ready to listen to the customer and answer questions right away.
Mary Cook: Very knowledgeable and professional. A pleasure to work with!
Michelle Holzgen: This is the second time we've used DeHaan for flooring. We've used them also in the past for countertops and a backsplash. They are always courteous, knowledgeable and for what I would consider a specialty store their prices are competitive. Installers are always professional as well.
Lisa Jackson: Wonderful experience from the quoting process all the way through installation. Excellent communication, friendly people, and beautiful work!
Maxine Haagsma: Everything went smoothly -- from the gentleman that came to measure to the two men who installed the carpet. We were very pleased with everyone involved and the end result of our newly carpeted bedrooms.
Diana Overweg: Great product and great service. Dean was great to work with in the whole process of our flooring needs. Great communication. Installers were great guys also.
Debbie Bowman: My husband & I had DeHaan Tile tile our new shower area! Brandon, the installer, did an outstanding job! Everything went so smoothly! It looks absolutely beautiful!❤️
Josh Vroegop: Was very prompt and transparent about the whole floor and countertop installation process and any changes in schedule. Would recommend.
Kelsey Kok: Lindsey helped us pick out new flooring for our basement. We love the way it all turned out! DeHaan's is friendly, great with communication, and top notch! Highly recommend!
Brenda Miller: The wood flooring and carpet looks beautiful and I am extremely pleased. Everyone at DeHaan and the installation folks were great. I had to delay my installation a few times as the contractor took much longer than anticipated and DeHaan held everything for me until the construction work was completed which was very helpful and appreciated.
Steve Moorman: This is a great place to work with and they have a very knowledgeable staff to help make informed decisions. Their installers also do very high quality work. Everything got done right and I would highly recommend Dehaan to anyone looking to build new or update their existing home. You will not be disappointed.
barb Lucchesi: Would recommend Dehanns Tile and Flooring. They were very professional, timely and did a terrific job!!

4. Genesee Ceramic Tile Distribution - Kentwood

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· 10 reviews

4025 Broadmoor Ave SE, Grand Rapids, MI 49512

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Genesee Ceramic Tile Distribution: what do users think?
Craig Balyeat: If you’re in the home building or remodeling trade and looking for a tile supplier that’s easy to do business with, it’s not Genesee.
Teresa Bonham: Our Saturday visit to the showroom was beyond our expectations. The young gal helping us with our selections went above and beyond. The showroom was very neat and easy to shop which made our project easy to design, unlike the other tile showroom we visited. Genesee Tile is the place to go for the latest and greatest products in tile, glass, and stone PLUS the outstanding service to back it up
Matt White: Great selection of tile always have current designs
Bill Price: They did not bother to tell us they do not sell to the general public. They wasted our time and their time. We will not go bsck.
Caleb Griffis: As a salesman/retailer in West Michigan I love working with Genesee Tile. They have great reps and office staff (Thank you JoAnn & Hillary!!!) that always help us out with a myriad of questions. So helpful and courteous!
Brad Kater: Hillary was great to work with. made our experience easy an enjoyable. Much better mood 👍
william eckert: Not happy with Genesee. Ordered tile and then later found out they didn’t have enough bull nose tiles.... had to special order that. When picking up the tile (minus the bull nose) one package was broken in shipment and another fell off the pallet....so they had to be reordered. Finally, the bull nose and and reordered floor tile arrived. I traveled from Muskegon in the winter weather for pickup only to discover their warehouse was not manned! What? Really? Lots of tile stores have a nice selection of tile, but if you want a full service store....AVOID Genesee. Now it’s gotten even worse...the made up bullnose made by Genesee were badly cut so that the installer had to recut approximately 50 of the 70 bullnose tile....and rebevel them. Sent pics of the bullnose tile were sent to the Manager with no response. I understand some imperfections but these were bowed up to 3/8 of an inch. AWFUL QUALITY. EVEN WORSE CUSTOMER SERVICE.
Ron Steinke: A lot of tile selections
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5. Complete Flooring & Interiors - Grand Rapids

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· 76 reviews

1116 Plainfield Ave NE, Grand Rapids, MI 49503

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Complete Flooring & Interiors: what do users think?
Clifton Burrows: Complete Flooring and Interiors delivered what they promised, a remodeled kitchen and bathroom that met our high expectations. Their crew of craftsmen are courteous and talented. Throughout the process, they were responsive to our concerns and were clearly invested in delivering the outcome we desired. You are in good hands with their talented designer and a management team that is experienced and creative.Clifton Burrows
CC: It's really hard to know who to trust when looking to hire people for home renovations, and I'm so happy we put our trust in Complete Flooring & Interiors. We had our kitchen floors done two years ago now, and choose a herringbone laminate flooring. When the project was first completed we had some serious concerns with the new flooring. The laminate wasn't level and was quickly showing signs of peeling. When we brought our concerns to Complete Flooring & Interiors they addressed the problem immediately. The owner, Don (a complete delight) came to our home immediately to assess the situation. He validated our concerns and promptly devised a plan to fix the situation. Turns out it was an issue with subflooring, which they took complete responsibility. Within days, Don had a crew completely redoing our floors from scratch. He also personally supervised the project. With correct subflooring, the new floors look amazing. It's been over two years now and floors have held up extremely well in a high traffic area. Mistakes happen, what's important is having a company that is committed to good work and integrity. I greatly appreciated the work Complete Flooring did and will certainly use them again for any future projects.
Suann Foust: We love working with Complete Flooring! Not only do they sell high quality carpet & padding, but the service experience is the best!! The installation is top notch, and they even leave your house so clean you can’t tell they were there, except for the beautiful new flooring!! Shop local! They take care of you!!
Ruth Oldenburg: My husband and I are so happy we found Complete Floor & Interiors! Sara, the designer was helpful every step of our decision-making process. Sara is very knowledgeable about the products they sell as well as interior design elements.ALL the installers were very friendly, experienced, meticulous and showed attention to detail. Chuck did a great job of installing our porcelain tile. It was a difficult area to tile with many doorways to go around, but it turned out great! Mike laid our Luxury Vinyl Plank flooring in a hallway and bathroom and did a wonderful job! Phil refinished our wood floor beautifully! We were surprised that there was only very minimal dust. He gave us options of stains, but also suggested he putting just the oil clear coat on—which we had him do. We LOVE the richness of the color and grain of our almost 30 year old red oak floor! Dave and his partner laid our living room carpet and stairs. They did an awesome job! No walls or woodwork were scratched and the carpet looks great! All the installers cleaned up after they worked. These guys know their stuff.We will definitely recommend Complete Flooring & Interiors to our friends and family!
Julie Hoogland: Complete Flooring did a beautiful job on my family room inset carpet and carpeting the bedrooms. They also put flooring in the laundry and bathroom and the crew did nice work in matching the heights to my wood floors at the doorways. Everyone at the company was easy to work with. Shop local with this family-run business!
Tim Ofield: Overall I was not happy with my experience. There were bits and pieces here and there that went ok, but I would not do business with this company again. I continually felt as though any issues I had with this extensive project were deemed my issues and no responsibility was taken by Complete Flooring.
Chris Dorgan: Right from the get go they were top notch!The moment we walked in the showroom door, we had a designer (Sara)who listened to what I was looking for and was patient with my process.She was very knowledgeable and had an answer to ALL my questions.Kyle, who came over to measure almost our entire 1st floor, offered helpful options on how the flooring could be laid. He made suggestions without pressure and was also very knowledgeable and patient.Their communication with me as a customer was impeccable.I felt like I was working with friends.We are so very happy with our new floors...It's hard to find great customer service these days but Complete Flooring and Interiors has mastered the craft!
Jeff Mayrand: CFI Did a great job on helping us select the right carpet for our basement as well as coordinating a good installer. Todd did a fantastic job turning and tucking to some awkward areas and overall I and my wife are both very pleased with the result. This is my second time using them and would defiantly do so again in the future.
Matthew B: I had a kitchen installed by one of their installers named James. Made the whole experience unpleasant. Left a super bad taste in my mouth about this whole company. This guy was never in a good mood and was overall a jerk. I would not do business with this company if James was going to be one of my installers.
Aaron Rademacher: Complete Flooring and Interiors has helped us twice to replace old carpet and kitchen flooring in our house. Both times they beat the competition on installation scheduling and communication. Their staff want the best solution for your situation, and will make sure they take the time to get it right. This last time they even finished in time for us to show our house that evening! I would highly recommend using them, and I plan to again in the future.
Ben B-R: Large selection of material.
Chasity P.: I have used Complete Flooring and Interiors for 10 years for rentals and my homes, the customer service is phenomenal, their products and installation are beautiful. Quick and helpful service for tiles, carpet and laminate. They helped me match grout, caulk, tiles and carpet colors. Love this place! Don is wonderful.
Lisa P: We were in the store for at least twenty minutes looking at flooring, and we were ignored the entire time we were in the store. The salesperson actively avoided looking at us and never acknowledged us because he was so busy with his 8 box self-installed flooring sale. We understand that you might be helping other customers, but you can still greet people when they come in and say you'll be with them in a bit. We're looking to put 1500 square feet in LVT in our house plus stairs, and have it installed, and you absolutely lost any chance at our business.I stand by my review despite the owner's response. It literally takes 15 seconds to greet a customer who walks into the shop. It is rude to ignore them and it makes them feel like they don't matter. There is a difference between being focused on the customer you are with and ignoring other people, especially when they are standing in front of you.
Molly Stout: My husband and I recently hired Complete Flooring & Interiors to renovate our kitchen, mudroom, and half bath in our 1940 Cape Cod style home. The finished product is completely stunning! We are so pleased with the craftmanship of the work, and can't believe how the team was able to completely transform our space. We especially appreciate that the hardwood floors in our kitchen are an exact match to the almost 80 year old floors in the rest of our home! We had the privilege to work Sara as our designer. Her style and design expertise is incredible and completely exceeded our expectations! We hope to stay in this home for a very long time, but if we find ourselves in a position where we want to renovate another home, we definitely would hire Complete Flooring & Interiors again and again!
Earthbound Inc Custom apparel since 1978: Quality flooring. Great customer service. Knowledgeable staff. Love them
Jeff Miller: Complete Flooring is a professional company from top to bottom. The installer Phil was on time everyday and a perfect gentleman all around. I highly recommend this company to all... We are 100 percent happy with our results...
Mike: My wife and I worked with Ryan and Sara from estimating/scope development to finishing the project. Ryan and his trades were detail oriented and did a wonderful job tearing out our carpet and replacing with oak floors. They also did a great job with our new quartz countertops and veneer backsplash. This is a great contractor to work with.
Anthony Barberino: Great customer service and reasonable pricing!!
Ronald Woznick: People are very helpfull and very friendly.
Neil Johnson: This company did both our hearth and entry way into our house.Our fireplace hearth was made of concrete and a piece of firewood was dropped on it. It caused a diagonal crack. We checked with several brick places and tried to get someone to come and fix it. No one called back. My wife had the idea to check with a tile place. Complete Flooring & Interiors was our third stop. They were very helpful and informative. They came to our house and we chose a tile. When the work was done we were impressed enough to have our entry way done. We really liked the person who did the work also. Our house was build around 1970 and the work certainly made our living room look great.
sara t: I can't speak to the quality of installation because their lack of communication and follow through. My boyfriend and I were interested in purchasing wood and tile flooring, backsplash, and counter tops through them. We asked if someone could come over to give us an estimate on the material cost. We also wanted some other work done such as removing/moving walls. They said that they would get back to us with the estimate for materials and labor costs. Over the course of several weeks we called and left messages a couple times and they still did not get back to us. So we went into the store to see if someone else could come in and give us an estimate. After we left the store they called and gave us one hours notice. Three people came over, including the original guy. We still have not heard back from them or got any estimates for any of the work or materials. We are both disappointed to say the least.EDIT: Any of your records would be under my boyfriends name. He did leave a voice mail today to clarify that. In the two times that people had come over there was no measurements taken and no pictures taken. We had two projects in the house where we wanted walls to be moved/removed entirely. Considering that they were to be completed before any tile or flooring I don't understand how that would be effected by picking out materials. Either way, we did not receive any follow up on those projects at all. It wasn't even until my boyfriend ran into one of your contractors at a bar where he asked if someone got back to us with a price and then let my boyfriend know that they might not be interested in taking our projects on. Unfortunately, after waiting weeks and weeks on end with no courtesies extended to us we will be going through someone else.

6. Beaver Tile & Stone - Wyoming

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· 40 reviews

1694 Gezon Pkwy SW, Wyoming, MI 49519

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Beaver Tile & Stone: what do users think?
Taylor Johnson: DO NOT BUY FROM HERE. The GM is a terribly tempered man who treats his female workers like dogs. And the lady named Rhonda is frankly very rude to customers. Their merchandise is simply not worth putting up with the way you will be treated when you walk through the door.
Gary Daily II: Shockingly nice.. I've been into some nice tile stores but this one is above and beyond.. wonderful staff.. very clean
Becky Timmer: THE worst place to buy tile! Visited on a Saturday afternoon, well before closing time and 3 ladies behind the desk were no help. We have never had to order tile before and we were shaking with madness at how little help we got. Ended up at Menards and a young gentleman showed us everything and explained everything we needed. DON’T SHOP HERE! When we walked in my husband asked if we were their only customers for the day, one lady replied “God I hope so”. Who says that to a customer?!?! Wish I didn’t even have to give 1 star to post this!
Matt Smith: Beware my whole buying experience at beavertile was problematic and seemed unorganized. you better measure correctly because they don't allow returns easily. I won't buy from this company again.
Rick Derthick: Ok store but expensive
Peggy Sandmair: The women at this store are so attentive! They literally carried several pieces of what I was interested in from the back of the shop into the showroom so I could get a better idea and I didn't even ask for them to do that. So happy! Sold!
Kathy Ackerman: They are the friendliest and most helpful.
Joyce Andriessen: Finally, I found what I needed for our reno. Supplies tipped the scales in their favor.
Carl Coen: My wife and I both had to leave work early and drive across town on a Friday afternoon to make it to the store prior to it closing at 4:00pm. After fighting traffic we arrived at 3:48pm and stood outside the entrance waiting to be let in. We could see that there were (2) other customers being assisted inside. One of the employees motioned for us to come in. When we opened the door she immediately told us that they close at 4:00pm. I ask if we could look around real quick while they were finishing up with the customers that were already in the store. She quickly responded that "it's Friday afternoon and we are all ready to leave"..... At this point you could have the best product for the lowest price and I will still NEVER go back to this (or any other Beaver Tile) store. I now see a similar review on your site. Obviously your priorities are not the customer or service. I would be embarrassed to to have employees like this representing my business. We won't be back.
Ben Otis: Great service and a welcoming atmosphere. I really appreciated all of the help that was offered by their staff as well as the design ideas.
Linda Unterkircher: This was my first experience choosing tile and I was clueless. Showroom Consultant Amanda W. was knowledgable about tile options and also sensitive to my anxiety. She asked questions and immediately had a vision of what I wanted. Amanda led me to some beautiful samples. It was a pleasure to meet Amanda. Thank you for your assistance!
dawn helou: Well I drove across town to go to this place that said they were open till 6 o’clock. I got there at 5:40. They took a little bit a time to come and greet me because we were not allowed in with Covid without a temp check. They let me know that they were closing soon. I asked if i could come and look around since there was 20 more minutes before their closing time. The response was “well we typically don’t let anyone in after 5 o’clock”. I Mentioned that I drove across town just to come there. They asked if I could come back another time. After much debate they allowed me in the store. But with that type of customer service as they were just standing around doing nothing I decided they will never get my business and I hope they don’t get anyone else’s. What a shame. With such a difficult economy right now i wonder how the owner would feel if they new they just lost a customer.
Alex Ambler: Beaver had the tile in stock to finish the job, they also have a nice selection and a large warehouse
A Google User: Expert staff who really want to help you make the best choice. JoDe is amazing. She can "see" your tile mentally in finished form, and really gives great advice. Recommend!
Nav tho: Helpful, friendly, fantastic selection. 5 Stars, great place.
Joel Schneider: Great selection of tile and tile products
Shelly Quatrine: This tile showroom is a wholesaler so you'll need to work through your contractor to purchase but there's a good selection. I like that they have Sat hours and are open later one night during the week.
Kevin Parker: Customer service sucks.
Donald Hampshire: Good service
Debi: Up to date styles. Very helpful.
Sarah Wierenga: The gals that helped me pick out the tile for our bathroom were incredible! Very patient and helped us stay within budget. Our bathroom looks amazing because of their help!

7. The Floor Network, LLC - Kentwood

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· 17 reviews

3091 Broadmoor Ave SE, Grand Rapids, MI 49512

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The Floor Network, LLC: what do users think?
Laura Parkes: Highly recommend The Floor Network for any of your flooring needs! We've used them twice now for different projects (carpet and vinyl plank), and both experiences were wonderful. We had a horrible experience doing flooring through Lowe's, and the Floor Network came in and re-did everything and it looks amazing now (and is installed correctly). Communication is excellent, everyone is professional and friendly, and we'd happily return to them if we need another flooring project done!
Ruth Thompson: We highly recommend The Floor Network. Their staff and installation crew were very helpful and courteous at all times. We encountered some manufacturing issues (obviously not the fault of The Floor Network) that they made sure were fully addressed as quickly as possible. They worked with the manufacturer until we were completely satisfied.
Mary Malec: Very professional, reliable company that does great work! Recommend to everyone, great job and thank you again!
Doug Gesink: Floor network does all our flooring. We have use them for years.
Tricia Anderson: Very friendly sales people. Willing to help answer any question you might have about flooring....super knowledgeable. Prices were a tad high, but they seem honest and willing to work with you.
Maverick Roche: To provide transparency, Maverick is actually my dogs name. I prefer not sharing my personal information online and do not participate in social media of any kind.However, I believe people need to be warned about the Floor Network and the manager, Rob Yoder. Long story short, I was in the process of selecting floors for my entire home. Approximately $30,000 job. I was given an invoice based on an estimate of materials, installation, etc. but the actual materials had not been selected yet. This is where the problem started.I wasn’t getting any professional guidance on what material can be laid where or what depth is required for particular subfloors. Rob ordered a sample piece of flooring for something they didn’t have in their showroom and when it arrived at my home, I knew it wasn’t going to work and immediately went into the flooring network to tell Rob. My husband and I then started looking at other options over the next few days and we were concerned that Rob didn’t seem very knowledgeable about floors. We were frustrated by how much time and research we were putting into learning about cork or foam and WPC VS SPC. I mean, isn’t that what we are paying the floor network $30,000 for??? At this point we decided we weren’t comfortable moving forward with the floor network. I told Rob in person. I asked for my deposit back, which was $18,000 and he told me I could pick up a check the next day.Then he sent me an email and told me he already ordered the floor (the floor he knew we didn’t want and would not work with our existing floor)He claimed it had been ordered the same day he ordered the sample and it wasn’t returnable without a 35% “restocking fee”First of all, why would he order a product that the customer hasn’t even seen yet? We didn’t agree to his ordering this material. We asked for a sample!And why would he order it even if we did want it? Shouldn’t he have known (as the professional floor installer) that the depth of this floor was not recommended for our space?If his story were true, if he did order this floor the same day he ordered our sample, why did he carry on several conversations with me about making other selections???His entire story makes no sense. Only an idiot thinks they can get away with this nonsense.It makes more sense that he’s lying about having ordered the floor in the first place and that’s his way of trying to steal several thousands of dollars from me.There was no purchase agreement or sales contract that outlines any of these alleged policies that he stated after I asked for my deposit to be returned.Suddenly, there is no refund policy on material and service that WAS NEVER PROVIDED?There is a 35% restock charge on some materials?This company is obviously desperate right now. These types of ploys and inconveniences might work for something like a $45 late charge on a cell phone account but $18,000??? What in the world are they thinking?Rob literally tried to steal $18,000 from me and he actually lied and manufactured “reasons” to do it. I had to dispute the charge with my credit card company and make a police report to Kentwood.DO NOT DO BUSINESS WITH FLOOR NETWORK.First, Rob doesn’t know anything about floors. He was about to install a 1.6 mm vinyl on concrete that transitions into 14mm high carpet. ????We told him we didn’t want this floor and he ordered it anyway??? Or he ordered it before we even saw it???Or he’s lying about ever ordering it at all because he thought I was stupid enough to let him keep thousands of dollars ???Any one of those scenarios is bad.Call DeGraff interiors or lumber liquidators, and you could probably call someone from Craigslist who wouldn’t be stupid enough to try to steal $18,000 for PROVIDING NOTHING.I almost want to Pursue criminal charges for defrauding the public.
Ray Smits: Decided to go with the Floor Network with our kitchen floor. Definitely not disappointed ,the guys were on time and did a awesome job with the floor and especially the trim. After using another big box stores team the quality of their work was very disappointing. I would highly recommend The Floor Network.
Michael Chapman: They did a great job, great carpet, great price, and prompt install.
Deanne Castor: Floor Network did an amazing job installing our carpet. They were very efficient, and cleaned up after themselves and even vacuumed before they left. Great job Pete and Matt!
Jonathan Highman: The Floor Network is the best flooring company in Grand Rapids, hands down! I would rate them 6 stars if that was an option. Very pleased with the work they did for my company, Computer Rescue 911. Working with Rob and Dennis to get an estimate was simple, efficient, professional, and friendly. Their prices are very fare, and their product selection includes the exact option we wanted for our showroom and office space. As far as installation, Pete and his team arrived exactly when they were scheduled, they worked very efficiently and did not interrupt day-to-day business at all. Pete has been pulling carpet for over 40 years and it really shines through in the high-caliber work he performs—very impressed and pleased with the incredible skill and diligence this man brings to the table. We couldn’t be happier with our experience with The Floor Network!
James Reeve: Top notch install, excellent and kind customer service, and a local, family owned company- we will recommend them to anyone we know with floor installation needs. Thank you!Our experience with The Floor Network was phenomenal. We had an emergency in our home that required carpeting needing replacing. The Floor Network was so proactive; they adjusted their schedule and fit us into their busy schedule in order to help us get back into our home as quickly as possible. They were also incredibly accommodating of our budget, as we were working through a homeowner's claim, and found us carpeting that we loved at a price we could afford. Finally, the skill of the installers was outstanding. We have a 140 year old home with lots of quirks in the sub floor and even some exposed plumbing on our stairwell and in a bedroom. The installers did a flawless job and our carpeting looks far better than what we had before the replacement. We are so happy that we gave our business to this company.

8. Grand Rapids Tile & Mosaic Co - Wyoming

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· 1 reviews

653 36th St SE, Grand Rapids, MI 49548

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Grand Rapids Tile & Mosaic Co: what do users think?
John Zanella: Service:Tile work installationPositive:Professionalism

9. Daltile Sales Service Center - Kentwood

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· 32 reviews

3480 Broadmoor Ave SE, Kentwood, MI 49512

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10. Louisville Tile Distributors - Wyoming

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· 22 reviews

1525 Gezon Pkwy SW # B, Wyoming, MI 49509

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11. ProSource of Grand Rapids - Wyoming

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· 20 reviews

1575 Gezon Pkwy SW Suite A, Wyoming, MI 49509

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12. Rapid Supply & Sales Inc. - Grand Rapids

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· 7 reviews

1012 Ken O Sha Ind Park Dr SE, Grand Rapids, MI 49508

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13. La Terra Flooring - Kentwood

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· 10 reviews

5246 Eastern Ave SE, Kentwood, MI 49508

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14. Floor Coverings International Grand Rapids - Wyoming

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· 130 reviews

475 36th St, Grand Rapids, MI 49548

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15. Flooring America of Grand Rapids MI - Wyoming

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· 161 reviews

900 44th St SW, Wyoming, MI 49509

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