Best At&t Lansing Near Me

Noura Abdulhamed: Malik was awesome! He took the time to answer my questions and help me with my new device. Thank you!!

Laurie Dennis: Nice young lady helped me unscramble the settings I messed up. Too bad they didn't have the phone case. I can't pay 18 bucks for a pop socket

Melissa Green: When my sister and I went into the AT&T store on 3201 E Grand River to get our parents new cellphones, we had a great experience. While it took longer than any of us had anticipated, the staff at thattime gave us incredible customer service. Our experience in going into the store on Tuesday, January 24th was markedly different. The current staff at the location are beyond terrible. They are rude, dismissive, and unhelpful, especially to elderly customers.I first went into the store because my 80 year old father’s cell phone died. I was waited on by Mohamed M. I wish I could use the words that I really want to use to describe what a horrible person he was to deal with. He was not helpful in helping us understand what the options would be if it was a battery issue or what to do if we wanted to get a new phone. I literally had to walk him through the different scenarios because he gave ZERO help. Ultimately, since my father only owed on more payment on the old phone, we opted to pay it off and upgrade. When it came to activating the new phone, Mohamed M provided ZERO help. Gave no instructions and just told me that if I logged onto his Google account, he would be able to transfer his contacts. So we left. When I got home and finally got into this Google account, that did not work to transfer the contacts. So then my sister went back to the store to assist my father. She interacted with whomever was Mohamed M‘s female colleague (did not get her name) who was equally as terrible and unhelpful. And then they had the utter audacity to say that if we returned the phone that they did not help us activate, it would be a $55 restock fee. ABSOLUTELY NOT!! My father had words with them and then my sister and father went next door to Batteries Plus where they got great service. If I could give them zero stars I would. But since I can’t, I will just make sure to NEVER use that location again.

Alysia Green: This store has terrible people working at it who are completely unhelpful and willing to take advantage of an elderly customer. My elderly father went in because his cell phone died. They talked him into upgrading to a new phone (he was due) however his contacts never synced to the email associated with his account so we were unable to transfer them. When I went back with him to get assistance Mohamed M (who had sold him the phone) and his female colleague (unfortunately did not get her name) told us there was nothing they could do about it. They recommended we go to Best Buy and get a new battery for his old phone and then manually enter his contact list into his new phone. Why would I go to Best Buy when you sold my father the phone??? We were given no other options, recommendations or suggestions. Neither of them even tried to help us sync from his email or anything. Then had the audacity to say they would charge a $60 restocking fee if we tried to return it. Which was never explained to my father when he purchased it and is not indicated anywhere on the invoice or receipt he was provided. Very happy to take my fathers money but flippant when he required assistance. We have had nothing but problems with this store including with this upgrade. Thankfully we were assisted down the street by the friendly staff at Batteries Plus. I wish I could leave a zero rating. The treatment at this store was rude and dismissive and we will never use them again.

Andrew Hyde: America is the worst ATT employee I’ve ever worked with didn’t help me at all made me feel worthless

Connie S: I ordered a new $1,000+ phone from this store. When it arrived I took it to the AT&T store in Saint Johns to have the information on my old phone transferred to the new and the new one activated. I was told that the Saint Johns store could not help me because I didn’t order the phone through them. Neither did my nephew but you helped him no problem two days earlier! I went to this store near Frandor and they told me they would only activate the new phone but would not transfer the information from my old to my new phone. Really? You just did it two weeks ago for my brother. This store near Frandor told me I had to go to the Apple Store for help. Both of these stores have terrible, horrible customer service. For God’s sake do your fricken job! And if you aren’t going to provide customer service then get the hell out of that position and let someone have the job that will provide great customer service instead of standing around doing nothing!

Matthew Fryover: Fast and friendly service with a smile, I appreciate that

Niki Wolff: Great service.

Wai Fung Lam: They don’t know what they are doing. We asked to get a simple cellphone plan; but we were enrolled in a data plan that does not include calling. They said they couldn’t change it and asked us to drive 40 minutes to a corporate store in Jackson to make the change. Well, the address they provided was wrong, of course. When we got to the right store, people there said they couldn’t change it either and asked who told us to go there!!! Interestingly we were told that this East Lansing store is notorious; it is as if it was our bad luck that created the mess. How can AT&T allow such a lousy authorised dealer to continue?

Deanna Demick: America is AMAZING!! She was so helpful and was proactive and told us to take pictures of the lifetime warranty on our screen protectors. I wish all agents were like her!!!

Ginny Blakely: Clean store! Good hours and helpful staff. I worked with America to set up my new phone, she was helpful and knowledgeable and made for a good experience in switching/updating phones! Thanks, America!

Jason Harris: Very helpful sales rep.

Laura Brock: Me and my partner just moved to Lansing a couple of weeks ago and needed WiFi installed in our apartment. We walked into the store and immediately good vibes were presented by Allysha, she was super helpful and nice, she also explained everything with great detail and assureness she was a delight to work with

Samantha Le: Alysha was a wonderful rep. Extremely friendly, helpful, knowledgeable, and trust worthy. She helped me resolve my issue very quickly. I have been an ATT customer for 15 years and she made sure I remain one!!

Corey Washington: We worked with allysha to get my exchange student’s phone reconnected. She is helpful, knowledgeable and supportive. Overall, a great experience.

Doc K: This is my go to place to get issues resolved. Sometimes the online instructions and customer service is very confusing. This location always has friendly people ready to patiently work through the problems. Cassidy is a superstar. She dives right in to help you out and makes things happen.

Joe Pawlowski: Helpful

Julie Konieczny: My family of 5 needed to change over to service with AT&T. We also had a broken phone which needed to be replaced with a new one immediately, purchase of a flip phone for our 13 yr old, and two other new phones. This was a huge process and took 2 visits, but this was due to some significant obstacles that came up. Allysha (@ the Lansing, MI store on 3201 E Grand River, STE C) was amazing! She was patient, personable, and above all else, problem solved in a way we could get the best deal for our family for our needs.

virginia winton: Elisha is phenomenal!!! My son upgrade from Samsung to the IPhone 13 and she was there from beginning to end. Super friendly and realistic. Will absolutely be back because of her knowledge and expertise.

capital loop: Helpful great customer service.

Stephanie Gregg: Excellent customer service! Kudos to Michael for his problem-solving skills.

Thomas Stewart: The gentleman’s stayed longer then they were open cause I confused on why I couldn’t upgrade and add another line. The store I went to prior to just got pushed us away and didnt even try to do anything cause I was making all the calls to customer service, I’m so glad trying again/ just ask questions why. They stayed there and figure it out and treated me like I was needed and not pushed me way. Thank you’ll, I’ll be back soon

Lashavia Glenn: The staff was very nice and knowledgeable. We worked with Michael and he was so personable and helpful. He took care of everything and made sure we had everything we needed! It was quick and easy

Almaz Woldegabrel: I have had hard time to get services with the people on the phone but I went to store close to my houseThe girl name Valoric helped me a lot

Kim Kramer: Everyone was very professional and knowledgeable! This will be the only AT&T store I go to!

Deedra McKissack: They are awesome and really knowledgeable! They were an awesome help when I was porting my number over. It was a complicated process but they were amazing!

Fred Dannemann: Guys really got me out of a jam! Awesome

Eric Miller: I drove over a 1000 miles from Texas to come to this store. Before I got here Alex and Valorie were a great help over the phone to insure they had everything in stock and would be able to help me before it got there. Once I walked in Erin wax there to greet us at the door and was a great help through the whole process. He was able to provided us with all the devices we were looking for and their accessories. He even was able to help reduce our monthly premiums with was something I didn’t even come for I would recommend this store to anyone in the US!

Jack Johns: Michael W. literally turned my whole day around. I can’t thank him enough for saving me and getting me back up and running in the shortest time possible.

Alec Kruscke: This man is LEGENDARY! Michael was extremely helpful and friendly. The process of moving from Xfinity Mobile is a true pain, but Michael made it a breeze. I could not give more praise for his professionalism and charismatic personality! If you have questions or need help, he is officially my go to Sales Representative.

Bruce Ellison: Complete professionals! Love my experiences with this store.

Luna Lovegood: They were great and very fast

Jeffrey Ellis: I'll never quite understand these stores. I mean okay, they are needed. So I'll live with them. No slight to the help. They are well trained. But are controlled by their job daddy.

THE AMAZING TV: Very nice and so helpful

aumon dansby: The representative Michael was extremely helpful and patient! As I was trying to decide on what headphones I should get for my iPhone. He also assisted us on exchanging the headphones that I did get because one of them was not working. He stayed past closing time. Awesome customer service!

Sheri Clarke: The store was empty when we arrived within the last hour of the day. Alex and Michael assisted us with two phone upgrades and a major change in our plan. They were very helpful in giving me a quote for all the items and obtaining a discount through AARP. When we mentioned that we had a low tire notice, Michael went above and beyond by offering us the use of his personal tire pump, which was in his car. He then pumped up our tire for us. Both staff members were exceptional regarding customer service and we will definitely be back to this location.

Avery L: This location is terrible! The female employee didn't greet us with her name and refused to assist us. She is so terrified of a potential bad review or survey that she refused to help us with a warranty claim and wanted to make it an insurance claim on a phone that is less than 3 months old so she can outsource it. Gave us a website and when we called her out on it she said there was nothing she could do for warranty or insurance. We even tried to give the website a chance and it literally referred us to the at&t store. Definitely calling corporate to complain

Dane Songer: They don't tell the truth. They use deceit to trick people. I don't recommend this place.

Key Israel: Update…I received a call from Chris to address the concerns I expressed in my review. Chris did an excellent job addressing my concerns. He explain why some of the things I mentioned in my review occurred such as fraud with IPhone 13 Max pros and offered to look into the 30% discount I found online. Excellent customer service and one of the few companies that actually read the reviews and follow up with their customers. Thank you Chris for the reach out.I came to the store to upgrade my phone and that went fine. While I was there, I was given an offer to purchase 3 items get one free. It turns out that there was a better deal available online and I could get 30% off if I bought 3 items. I paid $111.30 even with the free item but if I was given then 30% off, I would have only paid $92.75. That is a $18.55 difference and I would have preferred the 30% off. Sale reps should always search and offer customers the best deal if they want to keep them coming back as a customer. I will probably only shop online from now on. The only reason I went to the store was because my order was canceled online and I was told I had to come into the store to verify my identity which I thought was inconvenient as well. I never had to upgrade at a store when I had Xfinity.

Sharon: Nice when I was buying a phone but after I got my phone they would not give me credit for my phone that I was turning in. It was new. They knew perfectly well what phone I was turning in and proceeded to continue to tell me that I would get credit for it when I bought the S20 What a nice way to scam people in to buy phones and jacking up the prices of their purchase.Firing a girl for doing what her manager told her to do. That's pretty lame. Totally dissatisfied the reply I got was "oh well"😡" Really??

Frank Zamarripa: Came in to upgrade my phone. The temp worker there literally sold me the phone. No set, very little help. About a week later, my new phone gets it's first over the air update. Completely bricks the phone. Not able to get past the download screen no matter how many times I reboot. I take the phone back to the store. I am with in the return period. He says he does not have any s23 ultras ( they have them on the store's website) and can do nothing for me. Literally refers me to UbreakIfix store down the road.If support means anything to you, stay away from this store

William Voorhees: Always helpful

Esmeralda E. Perez de Lopez: They are small but mighty. Great staff.

Mark Dugan: We came in to add a line to our plan, Mohammad greeted us immediately and was very helpful, he even helped us get a better value by combining our individual insurance policies all into one package saving us money on the new line we just added! That is some excellent customer service right there! Thank you

Tom Ferris: We needed to replace a phone for Riverwalk Theatre. We were unable to activate the telephone by calling AT&T customer service because they had mistakenly entered wrong information into our record. They referred us to the local store. Alyshaa was great! She activated our new phone immediately, and was able to correct the misinformation in our record. I’d give 6 stars if was possible!

Keith Boyd: Very rude.

Denise Urbain: We worked with Alicia (hopefully we spelled it right) and she was amazing. Very helpful, knowledgeable, and nice. If we need any AT&T assistance again, I know where we will go!!

Evelyn D'Haene: The ATT on Saginaw high way Lansing Michigan has the worse customer service. Black people please don't go into that store to buy anything. I went there couple weeks ago to buy a charger for my kids iPads, I told the guy there the brand and make yet he sold me the wrong chargers.I went back to exchange and the rude little Hispanic girl was yelling at me saying that she doesn't make the rules and actually took my charges and wanted to keep them.They're rude and have poor customer service and now I'm out of $89 and didn't get the charger that I wanted. Black people please stay away from that store they're rude and they'll essentially steal your money and rude customer service.

David Campbell: Found exactly the phones we needed and with the 3 yr plan an awesome price. We have been with ATT mobile phones for over 30 yrs. The staff was very helpful.

Rosalie Bannasch: Our representative America was wonderful today! We walked in about 45 minutes into opening on a Saturday to find one representative helping customers. Kudos to her for keeping her calm, being kind, professional and personable.We witnessed a couple impatient/unkind customers come in and America handled this with ease.Thankfully, another employee came in while she was helping us. I’m not sure if it’s common practice to have one employee working at opening on a Saturday, but more people could have been helped and wait times may have been better with two.

Shawn Krauss: Allysha k was a huge help along with the rest of the team they helped me alot

Angel Baby: Allyshaaa❤️ She was awesome! I walked in to bring my phone over to AT&T from metro and walked out paying a little bit of nothing for a new IPhone 12 Mini and I’m in love with it already.She was very nice and comforting. Even though it was just her in the store she was able to accommodate everyone in a timely manner. She was very awesome! Thank you again for everything!

Terry Goodwin (HAYROD): I was in and out in twenty minutes and they were all working and stayed focused on the individual that was dis zzz

Michael Curley: Wonderful Service! Terrific representative that took great care of us. We were able to determine what we needed and the entire process was a positive experience.

Daniel Richards: Great customer service and excellent product selection. Staff was extremely helpful.

Bettie Hoppe: They don't pay attention and or act like they care about what ypu need

Alexander Demick: America, your were amazing today, even with my kids going nuts in your store. Thank you

Joe Duffied: Very poor customer service sales girl had no interest in helping us because of the poor customer service we're going back to t mobile were they know how to treat customers

Michele Lynn: America is, hands down, the most considerate associate I have ever met. I had to have a phone to use for work and was without mine until America found a solution to make sure I wouldn’t have to spend a ridiculous amount of money and time on a phone I wouldn’t be happy purchasing. Thanks for your kindness and empathy in this matter. I can’t thank you enough.

Anne Miller: All the sales rep were very helpful

Abid Ahmad: Excellent and quick service

Joseph Beasley: Angelia & AJ We’re extremely helpful with my transaction today!They are extremely helpful I appreciate their kind nature and guidance on my purchase today.They are extremely knowledgeable on product and service offerings!I will be definitely be coming back at a later date!!

Ya O: This is an excellent store with excellent service. I was having a problem with my sim card and they were very helpful. Perry fixed all the issues I was having with my phone and gave me useful recommendations. The stores are doing a great job, I will totally be using their services in the future. 👍😃

Greg: This new management rocks. Feels like an apple store inside, fresh smell and nicely air conditioned on hot days, staff are more friendly than chick-fil-a employees. Got me setup with a new line in 15 minutes.

Aaron E.: AJ, America, and Angelina did a fantastic job at getting me a great deal on my new iPhone 12 Mini. Highly recommend going here for your next upgrade!

Stampylongcake: Pretty nice place, everyone was very helpful as my friend traded in her phone for a new one.

jadon phillips: The new management is amazing!!! AJ and Alex were awsome!! Thanks guys.

Ali Ajami: UNDER NEW MANAGEMENT!!!! The new management was amazing AJ and Stephanie were an amazing help in getting me and my family everything we needed. They even got us out with a crazy good deal on accessories to go with our new phones. Come to this store!!!!

Justin Ducastel: UNDER NEW MANAGEMENT! Fantastic experience! AJ was able to help me upgrade my phone and was very knowledgeable. He realized I was paying too much and took the time to work with me as well and he was able to lower my bill. I would recommend this store to anyone! Thank you again!

Moose Mansoor: Knowledgeable staff

Dane Songer: They weren't able to help me, but they were truthful and kind.

Kyle Brown: Great reception compared to Xfinity mobile haven’t dropped a phone call yet or had any issues. Wouldn’t recommend at&t home internet and cable though it’s trash but mobile is the shiznit.

David G: Amazing helpful staff great service *****

60's and 70's oldies: Stephanie and Josh are great, really we're patient!!!

Casey Adams: Bruce was awesome! I recently was in the market for a new phone as I wanted the upgrades and new features. My old phone was losing its battery charge as well. I normally don't like going to AT&T stores because salesy people are off-putting to me. Bruce was knowledgeable, fun to chat with, gave me recommendations, and helped me with everything I needed. I appreciate it when people in stores aren't too pushy and let me make my own decisions. I also enjoy my new phone and the accessories that came with it.

Hoorain Shaikh: Worst experience ever. The reps were not helpful at all and were very rude.

Marissa Hodges: Bruce was really helpful and patient with us. He made sure to get us the best deals and went over all of our options while staying over normal business hours. Really nice guy and homie deserves a raise.

Marti Weiler: Andrea was amazing!!She was very knowledgeable and friendly. I left the store satisfied. Although unfortunately, my experience with AT&T has been a absolute nightmare. The customer service reps are a joke, I’m fairly certain the only training they receive is how to transfer calls… I spent hours on the phone and accomplished absolutely nothing. I will be switching services because unfortunately there is only 1 “Andrea” and the hassle of dealing with the other reps is not worth my time. The thought of giving AT&T anymore of my money disgusts me.Goo Andrea!! You were truly amazing 🤩

Hamed Bolandi: I went to this store to get a new iPhone 12. I didn’t intend to trade in my old iPhone 7 but since they told me you will get $350 credit for trade in, I decided to do it. A month later after I received my new bill I noticed that I am not eligible for trade in since I was not in unlimited plan. I went to the store and told them, you did not inform me that I should have been in unlimited plan.First, manager did not take the responsibility! After I insisted, the manager called AT&T and told me I enrolled you in an old unlimited plan which will not increase your bill and also will get your $350 credit. After I received new bill, the bill was doubled! I noticed that the manager lied to me about enrolling in old unlimited plan since he just wanted me to leave the store. As a result I trade in my iPhone 7 for free and pay about $100 more for unwanted unlimited plan. When I get back to store they do not take any responsibility. I paid off my new iPhone and moved to another carrier. Take care when you are dealing with this store.

Charles Eally: Great service

Kiel Wilson: I needed to add a line for my son today, AJ hooked it up for us. Took care of some other issues I was having too. Thanks again AJ, you're the man

Judy Sika: America was amazing! Alex was so helpful he even put my screen protector on for me what a lovely crew :)

Bryon Campbell: The customer service was monotone and left much to be desired. In the middle of my wife and I figuring out what we were going to do with our plan the girl worker stormed out and told the guy to handle it. Real unprofessional

Crystal Cutler: My husbands phone had the ‘green screen of death’ and he was worried that he wouldn’t be able to save his photos and contacts. Angelia and AJ were able to upgrade his phone and get all his photos and contacts. Great service and would recommend!!

Kayleigh Norris: Angela and AJ were awesome! Helped me get everything I needed and more! I recommend this store to everyone!

Daine Pavloski: Went here with my wife to ask about some upgrades and Zach was super helpful and honest and made the process quick and painless! Thanks Zach!

Kathryn Twichell: Good people they fixed our issue quickly.

Olivia Quesada: I went into the store hopeful to get a new phone and I came out very happy with a lot of deals! Zach was the rep that was in the store with me he was fast efficient and went through every single possible promotion that I could get, he did a amazing job on explaining everything to me was extremely patient with my questions, and when I was getting my new phone another lady came in who seemed very grumpy Zack was very patient with her very kind and handled her situation great while he was still dealing with me, give him a raise!! He has been the nicest person that I've gone in there to work with in the past four years of having AT&T

Debra Cowell: Awesome job Zach!!

Ashlynn Stierley: My family had a very good experience with the staff they stayed 3 hours late for us to get all new phones I know one of their names Ace but I sadly don’t know the other name they stayed In a good mood and did a very good job

Linsey Wright: Great service! Thank you Dante for all of your help with our upgrades and new smart watches! Thanks for the quick, efficient process. Great prices! Super fast shipping to our home. 2-3 days.

David Stutz: Stephanie was great. She was swamped while working solo. Customer support was giving the run around on many questions and she fixed/helped every issue. All I have to say is u better keep her for a very long time. I'm only coming into the store in the future

james lynch: My wife and I came to the at&t store in Charlotte MI.to have our new phones that we purchased at sams club .changed from straight talk to at&t on May 24 th2021. The young woman at this location was outstanding. She changed over all the info on our phones. She was able to answer all our questions.She did not sell us these phones. But she treated us like we were at&t best customer's. It is not very oftenthat we are treated so nice. I can only say that it has been an absolute pleasure to purchase these phones.Also while we were here my wife purchased a newI Pad. And Stephanie managed to switch over all the infomation. On a scale of 1 to 10 we rate this young woman at 100+ From: James and Rose Lynch*****

Tim Robertson: Nice store super helpful staff.

Joseph White: Was very rude and didn't AWNSER my questions.... Made me walk away they tried to sell me a different phone then what I wanted... So I said I'd got some place different that would not be money hungry or pushing me

Lisa Jaquette: They were Kind and courteous helped me get my new phone and set it up I would highly recommend them.

Cynthia Miller: Went to the Att Charlotte Mi. Store cause they were the only ones with the phone we wanted. Joe the manager and the lady that was working with him (wish I would of got her name) went above and beyond to help us. We had two phones to upgrade, one was giving them issues. But they figured it all out. They both are awesome people!! I would go to this store again!! Thank you again for your help!!

Ethan Courser: I had a great experience with the staff here. They didn’t try pressuring us into buying anything we didn’t want. Christina was able to answer all of our questions and was very friendly!

Kim Snyder: I was impressed with how Emily helped me transfer from Boost Mobil to ATT&T. She was patient and really listened. GREAT CUSTOMER SERVICE

Mary Bedell: Emily was very helpful any more questions or helpful hints will be going back to Charlotte to see Emily. Great Service

Kaden Guyinsky: The girl working didn't seem very interested in my issue with my phone.

Richard Gilchrist: Awesome experience. Kevin was very knowledgeable and friendly. Even my third trip back.🙃

Jill Schaberg: Sierra helped me navigate a frustrating phone voicemail fix with the on line technical support, with whom I had been on the phone for 1-1/2 hours the day before with worse results. She patiently made the call to tech support from the store and together helped me communicate and resolve the problem through the on line tech. She was lovely and patient and helpful, snd I was extremely impressed snd appreciative.

Bill Hall: Not a good experience at all. Still having trouble with the phone that we purchased and was told that I had to call for support. New phone does not get data and was told by rep that they couldn't help because it was on wifi at the store. Apparently the rep doesn't know how to turn off the wifi. I'll go somewhere else next time.

Larry Horstman: I was greeted with welcome to the AT&T store I thought was pretty cool!

Swapnil Mac: Don't trust their sales pitch. They will lie on your face. Especially store manager Roy. They will not honor their words and more importantly they will not help.

Khan Uurr: AT&T has changed my 4G phone to 3G in their system. No one can help or correct. Working on leaving AT&T

Michelle: Thank you Chris for all your help! And thank you to the man in blue! (I’m sorry I did not get your name) This is my go to AT&T store. You guys were wonderful to work with, very helpful, prompt service, great attitudes. I love to be able to go into a place and feel so welcomed and comfortable, you guys do that! Thanks again and keep up the great work!!

C J: The staff here is super helpful. They are always on point and patient. Everytime I come here they are working hard to help customers. So glad I have this location close to me to get help when I need it. I really appreciate that the staff always knows their stuff.

Emily Cutchall: Brandon and savitra were absolutely amazing! They did everything right! Very personable and friendly! They are the type of employees that you dont want to lose... They deserve to be recognized for being great employees, And great people. I would not go anywhere else. Please give them a raise I have already recommended this store several times because of the both of them!

Linda Kernan: Was there for hours. Salesman offered my husband a promotional phone neglecting to tell me we'd have to pay for his old phone for 3 months!

Lauren: Store manager hooked it up and also has great beatboxing skills10/10 recommend

Sam Hanna: Store is very clean, and the service is great. Just left the store and all my questions were answered and I was helped promptly

Ken Levine: I went to the Okemos AT&T store today to pick up my new phone. I worked with Savitra both when I ordered the phone and again today. She is amazing. She was able to help me and also take care of watching the door and making sure that the store was clean and sanitized. Her customer service skills are terrific – for example, she remembered my name when I arrived today. Also, she knows her products and represents AT&T very well.

Rob Cooper: Amazing store amazing employee

Michelle Sturgeon: Yesterday my son and I went to upgrade our phones. I recently discovered my place of employment had a discount program with AT&T. Our first stop was AT& T store by Frandor. The gentleman was rude and clearly not interested in helping us. He told us there were no upgrade promotions on our phones. Since we have seen all the promotions online and in our email and text messages we knew he wasn’t correct. He was not even willing to look at my employee discount. We left disappointed because we had always had great service there. Clearly this guy didn’t think we were worth his time. Our next stop was AT& T in okemos. Sarita assisted us and she was wonderful!!! We left with a new plan and 2 new phones were ordered!! What a difference driving 15 min in the other direction made!!!

Charles Patterson: Didn't have what I was looking for heard this from others miss Okemos Ace Hardware

Amy Dickie: Rob did a great job fast and very friendly

Linda Bennett: Rob did a great job transferred all my old stuff to my new phone.. free of charge.

Cassidy P.: I just really like AT&T

Micah C: They were very helpful and friendly in fixing the issues I was having with my account and plan. I highly recommend the store!

Casey Baker: Just stopped by this store, Kevin has the best attitude and excellent customer service! Best customer service I have experienced anywhere in a very long time!

Abby Pardick: The fact I have to leave one star is upsetting. I went in to add my first time phone user daughter to my existing plan and it took 45 minutes for him to even begin the process of asking what phone we wanted to add. Not to mention, when we arrived, the door was locked and when we were checking the hours on the outer door, he frantically opened the store door and just stated “I was in the bathroom!”, which was obvious by his pant zipper being unzipped during the entirety of our horrific interaction. He fell asleep at one point while staring at the tablet for a good 5 minutes, and when I questioned him, his response was that he was ensuring that he understood the error code that was given to him. There were no floor models of any of the Apple devices which made it hard to determine what we wanted. He stated that he didn’t know the current inventory of the Apple Products and when he went to the back to check, he said all of the boxes had been opened, at which point I told him I was not going to purchase a phone that wasn’t in its original packaging and that I would be going to another store. The guy wasn’t even in an ATT shirt, which is usually required in their workplace. I went to the store on Grand River and was was in and out with a phone in under 10 minutes.

nick duley: Came in to get what I wanted. At the Okemos location. Nick took care of me. Very friendly customer service. Was ver patient.

G: Poorly managed sleeper store. The store is locked during normal business hours. That way the lone employee who works there isn’t caught in the act of napping. The lone employee couldn’t answer a voicemail question. Sad but true.

Katie A: My first experience here was fine, but my phone wasn't working correctly and it had to be replaced so I came in again. The second time I walked in the guy working there was vaping inside the store to the point where walking in it looked smokey. I'm allergic to nicotine so I immediately had to leave. I'll never be back and I'm very dissatisfied.

Krystal Coleman: Really helpful staff there was only one person in the store so we did have to wait a bit to be helped. They had the phones we wanted even with the chip shortage. The big down fall is that there is way more iphone items than other types of phones. That is only a bad thing because I am not an iPhone person. If you prefer iPhone they have a lot to offer for cases and accessories.

Bruce Burhans: Ask for Tesa!

Christini Meanie: Tesa had our phone working in less than 30 minutes after a 2 day event with Verizon!! Thanks Tesa!!!

Bob Watts: Wow! Let me say I have worked in customer service many years and today I walked into a fantastic experience. Old fashioned service meaning super polite, down to earth , no hard sell, you could tell right away just very polite and knowledgeable and caring. I verymuch recommend seeing Tesa and Stephanie, whata great experience. The customer service world could and should use re of Tesa's and Stephanie's type of old fashioned and great customer service

Sanguk Lee: Super helpful! Thanks

Natalie Wilk: Big thanks to Mike who helped my husband and I switch over to AT&T from different carriers. He spent lots of time explaining different options for our new phone plan and answered all questions completely. Did not feel rushed at all. When UPS failed to deliver my new phone to the store, Mike made sure that a new one shipped out the next day. Overall very impressed with customer service and glad that I made the switch over to AT&T.

Ruth Stump: Great help with my phone upgrade! Many thanks!

jon nickovich: Came in with questions about my phone. Ended up upgrading to the latest iPhone. Received great customer service and they helped get me all set up on my new phone. Very knowledgeable and I’m glad i went to an actual store instead of ordering online. Well worth my time. Will go back to this location every time going forward.

Viswa Bala: Excellent customer service provided here. My employer phone sim got disconnected.Especially the person Michael Grahem whom I worked with exceeded my expectations and very knowledgeable.He understands customer problem and the frustration customer is going through but didn't see him lose his patience and made many attempts to get my problem solved.

Adam Donald: Super friendly!. And very precise as too what needed to done and fast. Definitely recommend. Mike had a problem I was having for hours fixed and back running in just minutes. Thank you very much for all you had done.Adam D.

Wu Chrisy: The staff is great

Dougiefreshbro: Great staff, come check then out they will get you taken care of and best of all get you set up with the best network, and provide you will all your entertainment needs

Gary Pratt: Great service. Good location right off the exit. Manager was very helpful.