Best Capsule Hotel Lansing Near Me

Jessica Schulte: A little out of the way but the rooms were nice. Perfect for long term stays with kitchenettes. Beds were new, no dips. Clean and nice furniture. Got a free upgrade.Rooms: Dishwasher and fridge available in suites. Had a whole pantry available. Great for long stays. Out of the way so pretty safe

mel brooks: Great Wi-Fi. The hotel is clean. Great staff. Carlos the evening manager was great . He’s friendly and very patient. I took Uber to my destinations, and the rates were reasonable. The hotel is on the grounds of a golf course.A hospital is in walking distance if medical care is needed. Lots of places to eat are close by.Nearby activities: GolfingSafety: Safe. Quiet neighborhoodFood & drinks: Many restaurants and bars near by via driving or Uber.

Clifton Copenhaver: The bathroom was the only negative experience.The tub had spackling on it(?), which meant my bath was very unpleasant. Secondly, the bathroom light had to stay off because it had very bad random strobing effectsRooms: 4/5|Service: 4/5|Location: 4/5Hotel highlights Quiet …More

Jim Larue: I found myself in the Lansing area, needing a room, but without a reservation anyplace. Originally targeting a budget place like a Red Roof Inn, I learned a couple of popular shows were in town, and lots of the usual lodging was booked. That's when I found the Candlewood. The staff was very friendly. The room's features reminded me if a Hilton Garden Inn or Marriott Courtyard than a Red Roof room. My room had a kitchenette, so meals could be prepared if I had planned ahead. This would be a great place to stay for a week or a long weekend. There were some basics for sale in a lobby area, such as prepackaged cereal, milk, microwave popcorn, etc., but far better would be to bring groceries from home or hit a local grocery store. The bed was comforatable. Everything was super clean. I'd stay here again.Rooms: Very clean, spacious, well fitted, comfortableSafety: This is across from a newer hospital in a somewhar rural setting. It appeared to be an area low in crime.

Joanna Carrillo: I have been here a couple times and each time the bathrooms were not as clean as I would like to see. With hairs in the bathtub shoe prints on floor, stains on wall etc.Rooms: 3/5|Service: 3/5|Location: 5/5 …More

Doug Milewski: Needed a place to stay after we arrived at our original hotel only to find the power was out throughout Kalamazoo and we needed to find another place to stay. This hotel a little out of our way but every hotel in the area was booked solid. Nice staff (a little overwhelmed with all the last-minute bookings), clean/spacious room, and very quiet. Everything I'm looking for in a hotel!

Max Lamee: Friendly professional staff and nice clean room. Couldn't have asked for more.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Jackie Tracey: I booked a room a couple days ago and needed to adjust my reservation. It took less than a minute. I am so impressed with how easy they made this process for me!Service: 5/5 …More

WillnMandey Sauer: The room is clean and the bed is comfortable. They lose a star for having no breakfast, a star for the tub being so cracked I was afraid to use it, and a star for not having any kind of business center. They got one back because the young girl at the front desk was very friendly.I would also love to know why there's a dvd/vcr player combo in the room. Do people bring a lot of VHS tapes with them? Lmao!

Stephanie Wendt: Conveniently comes with everything you need and is in a good location. Friendly staff. Clean, although could use a good dusting. Shower/Tub diverter was broken, so could not take a bath. But at least the shower worked. 4/5 StarsRooms: 4/5|Service: 5/5|Location: 5/5 …More

Amy Rohrbach: Needed a room at 1am. They were super nice and made it happen for us. Always clean and nicely appointed. We love Candlewood.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury, Quiet, Great value …More

Ed C: A long way from anywhere. Otherwise, okayRooms: 4/5|Service: 3/5|Location: 1/5 …More

Duane Edmonds: The rooms are nice and clean and the whole motel is kept clean and has a nice staff.Rooms: 4/5|Service: 5/5|Location: 5/5 …More

Poetic Oddities: My girlfriend and I have recently been displaced due to flooding and mold that was growing in our ceiling unbeknownst to us in our apartment. After much haggling, our apartment complex finally agreed to get us a hotel room for the night since our entire apartment smelled of mold. Our apartment complex was going to pay for this room until we found out that we can’t check in if you’re under 21. My girlfriend and I are both 19. After a long confusing day, I called this hotel (the one my apartment sent us to) and explained our situation. The first woman I talked to was very nice and asked for us to just wait while she transferred the line, however, the second person I spoke to was very rude and told us under no circumstances were we allowed into the hotel without “adult” supervision.I understand that rules are rules. I’m not upset that they were unable to accommodate us, but the way we were spoken to was absolutely unacceptable. Especially since we were just looking for a bit of guidance.

ldwalton75: Had to stay in this hotel after having to leave my home in the middle of the night. The staff was very helpful. They saw I was distraught and made sure I felt safe and at ease with checking in. This hotel is dog friendly as my 4th child (yorkie) had to come with us.My only issue was the pool was never open and the breakfast wasn't all that great.The staff, however; was amazing!!!

Lisa Boban: It's a good place to stay when you're in the West Lansing area. Good check in experience (best bag of treats I've ever gotten for my status!). Nice room. Pretty good breakfast. I left something in my room and used the chat feature in the app to request they set the item aside for me, which worked beautifully!Noteworthy details: Lots of power outlets!

April Sharkey: Rooms were perfect for my family of 4. My entire extended family stayed and everyone was pleased. Ms. Irene that handles breakfast in the morning was absolutely amazing and so was the food. She was so sweet to my young kids, we could use more wonderful people like her in this world. To her manager she needs a big RAISE! Also that was the best breakfast we’ve ever had in a hotel. We will definitely be back!!!

Katie Woodhams: The only reason I rated 4/5 was because the pool was closed for our trip and beyond. The staff at the front desk made our trip so special by taking an interest in our family and our reason for travel. The room was clean and spacious. I love that the hotel was pet friendly. We will definitely return!Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet, Kid-friendly …More

Alisha (Alisha): I had a wonderful time staying at the residence inn. Every staff member was so friendly and accommodating. I liked being greeted and welcomed back. I felt very welcomed here and checking out was a breeze. The rooms are very spacious and well designed. The heating kicks in quick and warms up the place very fast. The breakfast is very good with slight changes in variety each day. I especially loved the omelets, meat choices, bagels and fruit. I've stayed at 4 and 5 star hotels that were less spacious with very bland breakfast options. I will stay here again when I come back. The TV is very easy to use. I appreciate having the option of signing into my netflix and YouTube account from the TV as well.

Sheryl: Needs updatedRooms: 3/5|Service: 5/5|Location: 5/5Hotel highlights Great value …More

Samantha Watson: I am very impressed with the 2 beautiful ladies with welcoming smiles and a friendly greeting as soon as I walked in. They were happy to help with several of my questions. The room is very spacious and clean. I'm looking forward to the rest of the week here.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet …More

The Rarest Pepe: Our stay here was absolutely awesome. Every staff member was helpful and cordial. I was welcomed by Mario at the front desk and treated to a stellar customer service experience. He was professional and expedient all while being kind and attentive. When we had breakfast in the morning, it was delicious and served by Santana. Who was an amazing employee and went out of his way to make my five kids and my breakfast an awesome and smooth experience. Easiest 5 stars ever. Kudos to everyone there and thank you!

Keith Badgley: Gross. When we checked in, they warned us that a bat was flying around the halls. Rooms were not nice. We were just happy to leave.

Kelli Williams: Nice, clean, and just like home!

Taj Zaman (Dowagiac1990): Been holed up here for Christmas most of the last ten years while visiting in-laws. Ever time I notice improvements to the lobby and rooms. Hopefully the worn out carpet in 205 is next to be replaced. Still haven't figured out the mystery door hiding the elevator.

JaysReviews82: Really nice room and front desk is very friendly.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet, Great value …More

Eric Driskell: I had a good stay the only problem was my two key cards didn't work for the room and I was staying for two nights breakfast is good and the breakfast attendant did a good job bring it out food thank you

Stanley Jelinek: Nice clean rooms. Helpful staff. Close to shopping and restaurants.Rooms: 4/5|Service: 5/5|Location: 5/5Hotel highlights Great value …More

JJ McPhee: Let me first confirm the hotel is indeed temporarily closed until at least fall due to a water main break and renovations. Like others writing reviews I experienced a similar surprise to show up with no room availability. Marriott Loyalty “guaranteed” the room and ensured me (by more than one agent) that they were open. Frustrating.Silver lining, we met Brandon at Fairfield next door (same management company) who helped us out and made things much better.I blame Marriott Corporate for not recognizing the hotel is down for renovations, very unlike them. These bad reviews should not reflect poorly on the management company as they are the only one who stood up and made things right. I look forward to visiting the newly renovated Residence Inn soon. Thank you Brandon!!!Josh

Joshua Caudill: CLOSED! By far the worst experience I've ever had with a Marriott family hotel. I almost went full nuclear Karen.We booked this hotel 6 months in advance while planning my daughter's graduation open house. Needed the kitchen to cook for the party. The day before our check-in, I get a notice on my Bonvoy app to check-in. We definitely needed the room, so I checked in.On the day of our check-in, we pull into the parking lot. It seemed odd that no vehicles were in the lot, save one construction truck. We walk up to the main door and notice a sign stating all packages need to be sent to the Fairfield Inn next door. On the opposite window is a notice that the building was not safe for humans. NOT SAFE FOR HUMANS. Seriously?!?I call the front desk to see what's going on. Of course there is no answer or any message explaining the situation. We drive over to the Fairfield Inn to see if they know what's going on. The front desk clerk proceeds to tell us that there was a flood back in late January. The hotel has been shut down since then and probably won't open until September. This is July. Remember, I booked this 6 months in advance and even checked in the day before our arrival.I didn't receive any type of notification from Marriott about this closure. Not a phone call, email, letter, carrier pigeon, or app notification. I call the corporate line. The person I spoke to had absolutely no clue this location was closed. "What do you mean it's closed?" All they could do was help book another hotel for us in the area and cancel our reservation so we don't get charged the fee for late cancellation. They were kind enough to waive the fee for late cancellation on a hotel that is basically condemned. Thanks . . . .I'm now stressed out of my mind. We're 600 miles from home without a hotel. We should have had a hotel because we booked 6 months in advance. I'm now dealing with the "manager" (Karen Level 1) who has no power to do anything expect rebook us somewhere else. Pretty sure I can do that on my own. I have the app. Who doesn't notify their customers when a location has been shutdown? Marriott apparently. Who doesn't give customer service managers the power to make the situation right? Again, apparently Marriott.We asked if they could book us in the hotel next door, the Fairfield Inn. According to the corporate "manager", that hotel is completely booked. My wife, see that I'm at a Karen Level 3, heading into nuclear territory, decides to check with the front desk. Turns out they do have rooms!Corporate Marriott is absolutely worthless. They have no clue what is going on with their hotels. They couldn't offer any kind of discount for our inconvenience. They did offer me a whopping 10k in Bonvoy points, which won't even get you one room for a single night. I think that's about 2 bottles of water from their store. This could have been a huge customer service win for them.I've been a Marriott Rewards/Bonvoy member since 2011. I have their credit card. I’ve been Gold Status for the last 2 years and Silver for over 5. To be treated like this is mind blowing. What’s the point of a loyalty program if Marriott can’t step up and fix a huge mistake like this? What's worse is I have reservations for this location for this Christmas. Booked in June. Again, 6 months in advance at a hotel that is definitely condemned. Why on earth would their system allow me to book it?!? Oh, the hotel will be operational again by September. Right . . . . like I'm going to believe that. Nothing like getting stranded without a hotel during Christmas. Hotels are easy to come by during the holiday season . . . . . .If you like being stressed to the point that becoming an alcoholic Karen sounds fun, you might want to check this place out. If cirrhosis and delirium tremens aren't your thing, I'd look elsewhere.So disappointed in Marriott. There's a brand new Hilton across the street. Maybe it's time to check out their loyalty program. Do you know if they'll accept Marriot Bonvoy points? Asking for a friend.

Abby Roberts: Really nice room with wheelchair accessibility.. however there was a sock under the couch in my room that didn't belong to my party...which makes you wonder what their turn around time is..other than that great access to alot of areas around close to shopping center and Walmart as well!Nearby activities: Within 15 minutes of at least 3 golf courses..tons of activities to do in the area for kids as well.Walkability: You are in walking distance of several restaurants and shopping alike.

Jayson Yoskovich: How dare you guys leave a handicap person outside to sleep in their car after paying for a room!! Someone shoulda gladly came out and help her in any way possible!! Carry her if ya have to!!! Shame on you guys!!! Would never recommend this place!!! EverRooms: 1/5|Service: 1/5|Location: 1/5 …More

Lara Marie: All around bad.Had a friend needing assistance to enter the facility after hours. With there only being 6 ADA parking spaces available (at a 120 room facility) she was required to park far from the entrance. Because it was after hours, the only way to notify the hotel of her arrival was via phone. Unfortunately, her calls went unanswered and no one came to help. After sleeping in her car she was able to contact the front desk in the morning hours as she just needed to shower before her morning meeting. To add insult to injury she was told they could not help her remove her wheelchair from the car (which she needs to enter the facility since the parking is so far due to limited spaces) because it’s a ‘liability’.A LIABILITY to remove a wheelchair from a car AT A HOTEL where a guest has paid to stay? As if that wasn’t troubling enough…they still charged her for the room!Shame on the hotel for limited accessibility.Shame on the night time staff for not doing their job and answering the phone.Shame on the morning manager/staff for not thinking of people before policy.Shame on whomever could have made her experience better at any point in time and instead did not.

T Essex: Incredibly disappointing that you would leave, someone who PAYED for their room IN YOUR HOTEL to sleep outside in their car because your hotel is not accessible to ALL of your guests! Including but not limited to someone who is in a wheelchair. This is beyond appalling. Even after she reached out to you for help, so she could get out of her car, you refused her. I would never pay to stay in your hotel and I hope you find a way to make it up to her! This woman helps so many people and it's just disgusting what she went through. In freezing Temperatures!! DO BETTER!!!!!

Rebecca f: Would NEVER stay here after finding out they had a customer, WHO HAD ALREADY PAID FOR HER ROOM, sleep in her vehicle due to being in a wheelchair and refusing to give her any assistance.Absolutely disgusting.Rooms: 1/5|Service: 1/5|Location: 1/5 …More

Jessica Struzik (Green Web Design): Our handicapped friend, who paid for a room at this establishment, was left to sleep in her car in the parking lot overnight after the staff REFUSED to help her get her wheelchair out of her car. They told her to call the police if she needed help. She was left in her car overnight by staff, knowing that she was cold, tired, had no access to a bathroom or food, and needed assistance. Anything could have happened to her out there. I hope they refund her room, that would be the absolute least they could do. Shame.

Sam Matson: Just found out that this hotel let my friend sleep in her car in the hotel parking lot after paying for a room because she wasn't able to get her wheelchair out of her car. The hotel's customer service refused to help her in any way and told her to call the police to assist her. Let me say that again: she PAID for a room and your hotel's CUSTOMER SERVICE REFUSED to help her out of her car. You treated the wrong girl horribly, Hyatt. I will only speak for myself and say I'll never stay at a Hyatt again, but I think the entire industry that I am in is feeling the same way. Disappointed and angry with Hyatt.

respectabull rescue: Found out this location left my handicapped friend in her car all night to sleep after she paid for a room because there were not enough spaces close enough to use her crutches. She called repeatedly to try to get assistance and when she finally got through was told it is a liability to assist her. You are lucky she is expunging my criminal recors or I would come up there and catch a charge!

Shawna Gurgul: NOT ADA friendly, if you are traveling with special needs, the staff is non responsive and would not help a wheelchair user. Would never recommend.Noteworthy details: NOT HANDICAP FRIENDLY

Melissa Clemens: If I could leave NO stars I would!!!The concierge refused to help a young handicap customer out of her car into her wheelchair so she slept in the parking structure ALL NIGHT!!! This is totally unacceptable, she was told for liability reasons they can’t help? What ever happened to compassion or just respect for other people!!! I will NEVER stay at this hotel and you should not either!!!

Amy Brown: My friend who was traveling alone needed help getting her wheelchair out of her vehicle and they refused. Left her in her car in the parking lot overnight and told her to call the police for help…. 100% Unacceptable.

Emily Lakin: Not Wheelchair friendly!Rooms: 1/5|Service: 1/5|Location: 1/5 …More

THC4PTSD THC4PTSD: So your employees left a handicapped person in their car all not. Stating it was a liability to hemp get her wheelchair out of the vehicle. I willl let veteran organizations to not use Hyatt because of this. Why ask when reserving a room if you need handicap accessible if you won’t help?Rooms: 1/5|Service: 1/5|Location: 1/5 …More

Vanessa Marie: I have a friend that had a reservation at your hotel last night. When she arrived she needed help getting her wheelchair out of her car.I found out this morning that front desk staff would not help her and she spent the whole night stuck in her car alone.This is so horrible.

Kat Gvara: If you or a family meme er are wheelchair users, please avoid this hotel. A friend of mine is wheelchair handicapped and asked for assistance getting her chair out so she could go to her already paid for room. Staff told her it wasn’t their job and if she needed help to call the police. Of course she didn’t know what to do so she slept in her car!!!! This is UNACCEPTABLE AND UNBELIEVABLE! You treat people like this and think it’s okay? What if she would have been assaulted while trying to get it out herself again? You not only humiliated someone for having a handicap but also showed that your employee have no heart. If I could give you a negative 5 I would

Anna Conrad: Refused to assist with a handicap guest who needed her wheelchair taken out of her car and suggested calling the police to help instead. Very bad service and will never stay again 5/16/23Rooms: 1/5|Service: 1/5|Location: 1/5 …More

Anish Mandala: Outstanding front desk and service one of the better hyatt places I have stayed at. Really top notch.

Joseph Pleso: One of the better Hyatts. Breakfast was above average. For those with Teslas, this is a good place to stay as the charger is nearby. Also several nice restaurants are walkable. MSU is a quick drive as well.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

PointCarpetMovies: Outdated and lacking for a four-star.Shower water pressure was a pittance. No USB on the wall outlets (in 2023). The three prongs were so loose that chargers wanted to fall out. One of the lamps hanging over my bed was sagging and ready to fall off. Measly haphazard bar soap. On room entry, the fridge was left open clearly for several hours, so it was not cold.On checkout, there was nobody at the desk for 15 minutes. A line formed for people checking out and checking in.Otherwise, nice place.

Kristi Dickinson: Fantastic! Nice big rooms

Lisa Shubel: Beautiful rooms. Great breakfast. Perfect location!Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet, Kid-friendly …More

Katrina Davis -Johnson (Johnson): I stayed here for an extended Military assignment and the hotel is great, the rooms were nice and updated, amenities and grounds. One of the main reasons I stayed were because my kids liked the basketball hoop & I liked the kitchenette and gym. However, for some reason they don’t allow my 13 year old to play by himself. I was told a minor cannot be anywhere in the hotel without an accompanying adult!!! I’ve stayed at hundreds of different hotels, including Residence In all over the United States and I’ve NEVER had an establishment tell me this. Not Once! So, in order for him to enjoy the amenities, after a long days work (sometimes 16-24 hours at a time) I would have to sit there with him. I really don’t want to say this was racial profiling but when I saw other children waking around without an adult…. I felt I was single out. Great hotel but guidelines need to be consistent and universal. I thought it was kid friendly but I guess not.

Jebraun Ardister: Saturday March 25th was the worse experience I’ve had at this hotel. I booked a two bedroom suit a week prior for my son’s birthday. I Informed the front desk attendant my intent for booking the room. After we checked and our guest started to arrive we received a call stating that we can not have more than 6 guest swimming (something we weren’t informed about prior to booking or at check-in) It seemed like we were being watched on cameras or assumed that every person of color that walked in was with our group. I proceeded to walk to the front desk for clarification. While speaking with the front desk attendant I informed them that the people who planned to swim were my son, his 4 school friends and myself and us 6 are the ones that will be staying the night in hotel. Fast forward to us swimming a few of the front desk attendants came into the pool area and asked one group “how many kids belong to them?” Never came to me and asked me any questions but once again assumed that everyone else was with me. She then called our room and told my wife that we had too many people in the pool. I spoke with the lady and identified who was swimming she then gave me a time limited to wrap up the birthday party and that she will come to the room and do a head count. As she arrived to our room, we wrapped up the birthday party and people were heading out, she quickly told us we had 5 mins to leave because it was too many people in the room. As we were leaving the police was called on us (which scared our son) I felt like our group/guest were profiled, harassed and treated unfairly. Never will I attend this hotel again

Courtney Shantelle: Very rude seem very racist I would not recommend if your are of color I would never go back

paige Murchison: Worst experience I’ve ever encountered!!! I recently attempted to stay at the residence inn in east Lansing the weekend of 3/25/23. I’ve stayed at this location probably over a dozen times throughout the years. I’ve attended birthday parties, business group events, holiday parties, and personal stays there and they were all pleasant which is why I booked there over the weekend. I made reservations weeks prior to my stay, I called them to let them know my intentions for staying and the only concern was to make sure I have my ID to validate my discount. Upon arriving, I was given a homemade paper full of rules, I was asked to sign. After informing the lady Taylor (I believe, they refused to give me their names and they didn’t have on name tags) I am there to have my son swim party she then tells me I cannot after I already was approved to do so prior to me booking and paying. During the little time I was there, I was being micromanaged, watched on camera, assumed all the black people that were at the hotel there were together. I spoke with another black parent that was a guest and she was experiencing the same thing. There was also another child’s birthday party being held by white ppl, my husband asked them if they were having issues and they said no. And there were more than 6 people with them as well. To sum up my experience, we were ask to leave and they gave us 5 mins. The Asian lady with the glasses at the front desk then proceeded to call the cops on us because it took longer than 5 mins to pack and leave. After seeing the cops approach us and asked us to leave with there hand resting on their gun, when we were already off the elevator with heading out with all our belongings, my son then became scared and started to cry, asking me if we were going to jail and are they going to shoot us. They refused a refund and had zero remorse for ruining a 6 year old birthday party. I also told them, we were just there two weeks ago for another birthday party and it was no issue. Maybe because my friend who booked her biracial daughters party was a white lady. I have never been more humiliated, embarrassed, unwelcomed, and sad my sons party was ruined. I wouldn't recommend anyone BLACK to stay here. My guest and I never threaten anyone there but to have the police called to a 6 year old party was so out of line. Marriott will never get another dime from me and my "guest" said the same and they'll tell their family and friends the same.

Satoria MoonGoddess: Extremely clean, great staff, super friendly. Free Breakfast bar had vegan options. The room was just like a 2 bedroom apartment and I received a military discount. I can't wait to go back with my family for a weekend getaway. I've traveled the world and this was one of the best stays I've had anywhere!!! Kudos to the staff.Food & drinks: Excellent breakfast buffet. I'm plant based and there were many options for me.Noteworthy details: The staff was extremely nice. and accommodating

작가호철: Wonderful hotel!!!Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Antonio M: Stayed here while my home was being renovated in town. Very friendly staff and decent accommodations!

Rhonda Olenzek: The staff was so friendly and helpful. The rooms need some updating (trim falling off light in bedroom, door to oven kept getting stuck open, no hooks in master bath, sat on couch and slid to middle, etc.), but beds were comfortable and everything was clean.Rooms: 3/5|Service: 5/5|Location: 4/5Hotel highlights Quiet …More

Kenneth Roberts: Let me begin with this, I am a Marriott employee, and this place is spectacular! The rooms are spacious, and the employees are phenomenal. The amenities are a plus too! They’ll shop for you complimentary on your first list for groceries. This place knows hospitality!

Mary Garcia: Staff so helpful and rooms are awesome!Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Jo Dunavant: Friendly, clean, roomy and affordable. This place is wonderfulRooms: 5/5|Service: 5/5|Location: 5/5 …More

K.R. Fioravante: Nice staff, solidly built walls (helps keep it quiet) Housekeeping does a decent job cleaning the rooms (I'm a stickler about that). If I could live here, I would.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet …More

Michael Maine: Hotel was clean. Room was worn, wall paper coming off wall in spots and marks on furniture in room. Breakfast bar was below par. You have have to microwave your pre made sandwiches. They were extra chewy.Rooms: 2/5|Service: 2/5|Location: 2/5 …More

Annette Munroe: PICK ANYWHERE BUT HERE!Was told on arrival that the king room we reserved months in advance (& confirmed with reservatiin staff the day prior to our arrival) was not available & our only option was a double. The only thing keeping this review from being a full 1 star was the staff behind the counter who discounted our room & gave us a couple free non-alcoholic beverages (as well as handling several issues yet to come)When we asked the valet where the hotel parking lot was, he said our "only option was valet", so we filled out the form & gave him our key & he said we would get a text to use for payment & pickup once they got "caught up". Never got any text.Headed to assigned room & found a "do not disturb" sign on door handle but key unlocked door which opened to find pillow & blankets strewn across the floor so we quickly backed out. Back down to the check-in line to get a new room & the staff advised us that room had not only been marked "cleaned" but also marked "inspected & ready for occupancy" so she sent a housekeeping mgr up to our next room to verify it was good & then deal with the first room.Second room had view of a heart-wrenching 9-11 Monument with bright upward shining spotlights, unfortunately shining directly into our window & only sheer curtains were closable (black out curtains were apparently only for "decor" because their track only went 1 ft from the corners). Wall were paper thin & every surrounding conversation was loudly audible in detail all night. No hotel info in room & no TV info channel so we had no directions to hotel amenities or check out procedure.Obviously slept poorly but fast forward to 7am & still no text from valet so now worrying our car would be missing. Got to front desk to check out & find valet to sort out our car, only to be told the 3rd party valets never showed up for work that am & the hotel was trying to contact 3rd party mgt. Luckily the hotel mgr had keys to valet box so was able to get us & several others our keys & directions to find our cars (incredibly they asked those who had the valet text to still pay but most refused, they did give us our key based on photo ID only)Overall a HORRIBLE hotel experience, especially for the Radisson brand. Location was the only other good thing about hotel as it was across the street from convention center however everyone else at my event who stayed there had similar horror stories including 1 couple who said their first assigned room smelled so strongly of mold when they opened the door that they also had to be re-assigned to a double room instead of the king they paid for.AN INCREDIBLE DISAPPOINTMENT! I'd personally recommend staying elsewhere & just planning a little longer walk or drive to convention center before I'd trust Radisson again.

James Cahaney: GoodRooms: 4/5|Service: 5/5|Location: 5/5Hotel highlights Luxury …More

Michael Berdan: Very nice clean and spacious roomsRooms: 5/5|Service: 5/5|Location: 5/5 …More

gli azzurri: You better not have anything remotely valuable in your car, or valet will steal it. Any reviews to the contrary are clearly fake. Nobody writes a review to compliment valet staff. This hotel is sketchy as can be. Much better options in nearby.Rooms: 4/5|Service: 1/5|Location: 3/5 …More

Andrea Meintel: Nice size rooms with great showers and comfortable beds. Hotel is going through renovation in common areas 5/2023.Rooms: 5/5|Service: 4/5|Location: 5/5 …More

brandy pence: Very recently renovated rooms with beautiful upgrades.Rooms: Recently updated rooms with nice touches.Nearby activities: Convention center and minor league baseball as well as good restaurants.Walkability: Convenient to the Convention Center with a skywalk.

Oona Demko: Really loud ongoing construction that will not stop. Front desk won’t address the noise and says to just wait. They can’t switch rooms because they are supposedly all booked. I would not recommend staying here

Peggy Rauch: A lot of construction that does not allow for use of pool or hot tub. No bathtub in room. No internet password given. Valet parking was $28Rooms: 5/5|Service: 1/5|Location: 1/5Hotel highlights Quiet …More

Vishwa Teja Yerram: Strangest visit of recent times. There was mix up on their end during check in and someone opened our room door at 3 AM. Lucky us we had to door latch on if not they would have walked on to us during our sleep. This is located in convenient location but some websites mentioned of free parking which is not accurate. Public Garage close to it offer full day parking for over 20$. The room was outdated, dusting was not done on the furniture. All furniture in the suite had dust on it. Avoid it if you can.

Meghan Perry: If you come here you have two options for parking, you can valet parking is $30 something after taxes. And then there is a parking lot next door it's $15 for over night but they start charging every hour I think $3 at 6 or 7 am. You can get info at the pay here spot when you drive in but you pay when you leave.They do not have a pool and there is construction going on at the moment but it didn't seem to bother me.The bar and the kitchen closes at 9. I had a room we're you can see the capital I highly recommend. Valet, check in guy, and bartender are great. Hope this helps! I was on the tenth floor.Rooms: Rooms are nice, good size TV, love the shower.Walkability: There is a market near by, some art to look at and a few bars. Lol it's actually beautiful but make sure your tires are good coming to Lansing. Lol

Drew Dickey: I would like to say the valet service here is absolutely amazing. I was greeted and my car was taken good care of by Connor. He was very careful when handling my car and I would stay here a million times over for this great service they have provided.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury, Great view, Great value …More

Saucin Goat: I received the greatest valet service of my life let me tell you what! Sir. Connor was the best anyone could ask for, I left my bag in the car and without any hesitation Sir. Connor took off on foot full sprint looked like a cheetah and must be related to one because I blinked and he was back. So just wanna say a special thanks to Sir. Connor I’ll be forever GRATEFUL!!

Jennifer King: Staff were great. Room cleanliness could def be improved. There were some pretty gross stains on the comforter that I didn't find until just prior to checkout. Overnight parking in the ramp was costly at $21, then I got a ticket for $30 for being there a few hours over my check out time.Rooms: 3/5|Service: 5/5|Location: 4/5 …More

Zachary Reed: Logan was a great valetRooms: 5/5|Service: 5/5|Location: 5/5 …More

cole tyner: Logan did a great job helping me with valetRooms: 5/5|Location: 5/5 …More

Brooklyn Rhodes: Logan was very polite, great valet service. 5 stars 👏🏻Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Matthew J Fitzgerald: Non-smoking room smelled like it was a smoking room, bathroom WAS NOT clean...Rooms: Non-smoking smell like cigarette smoke, tub WAS NOT cleaned prior to my arrival, avoid unless they improve.Rooms: 1/5|Service: 3/5|Location: 3/5 …More

alexis Dontyouwish: MR.B is a horrible GENERAL MANAGER. Called the company and emailed them multiple times. He's very unprofessional. I honestly think Jon should have his job. Mr. B be little you so bad is disgusting. I got kicked out because I was attacked. And he honestly never gave me a reasoning. The head up people I talked to are not happy because Ive spendt so much money there. GO TO RED ROOF NEXT DOOR SAVE YOURSELVES THE highschool drama that goes on there.... Ps housekeepers LEARN how to CLEAN a room. A 8 year old could do WAY better.

Cecilia Genereux: The room was gross. I reserved a nonsmoking room, but the room reeked of smoke. All my clothes came away smelling of smoke. The floors were dirty and sticky. The comforter was stained or dirty. The sink was dirty. The tub was dirty and peeling. Stay elsewhere, if you can.Rooms: 1/5|Service: 3/5|Location: 3/5 …More

Lisa Miller: Room was dirty. Floors and bedding filthy.Rooms: 1/5|Service: 2/5|Location: 1/5 …More

Erin Baker: Super Fun Night 😄Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Alicia Malone: The bed was horrible it felt like I was straight on springs I tossed and turned all night and woke up with a hurt back and felt like I never even slept never again you really pay for what you get I stayed at worst hotels and their beds are heaven compared to thisRooms: 2/5|Service: 5/5|Location: 5/5 …More

Robin Marxx: Brief cleaning between rooms it seems. Not bad overall. Noisy in the early morning

Nitro Nikki: Clean and quiet & people mind their own business

Jazmine A: My reservation was really messed up. They called me on the day of my arrival to tell me that they just received my reservation and did not have my room available. I made reservation 2 weeks prior ! I was told I was going to be given a discount/refund since they are giving me a different room. NOTHING HAPPENED. MANAGER didn't call me when I requested a call when checking out. The stay was fine.

Jessica Flores: Loving it here because this motel accumulated with programs that help familys in need of emergency housing... There helping us out so I really can't complain. Thank you...Rooms: 4/5|Service: 5/5|Location: 4/5Hotel highlights Kid-friendly …More

Guy Courter: Checked into room 507, comfortable nights sleep. When I awoke and went into the showerRooms: 1/5|Service: 3/5|Location: 5/5 …More

catherine hammond: It is a nice,in expensive to rent. And there is nice up at the front desk.Rooms: They are nice and comfortable area.Walkability: You could can walk to places near byeFood & drinks: There are good and drinks nearby

Steven H.W.: Like... Come on. You what goes down here... 😅

Della Danner (Izzy): My friend runs a hotel program for the people who are homeless and travel I just wanted the people that help out so big shout out to those in helping department!