Best Musical Instrument Repair Shop Lansing Near Me

Steven Melnyk: Please note that this is my experience and yours may vary. I recently visited Marshall Music in Lansing to buy a Backun Clarinet. First thing that happened was that I was only given 7 days to test it rather than the usual 14. Okay, I can live with that. Second, the product knowledge shown by the staff regarding clarinets was not good. For example, the person showing me the clarinet did not understand the difference between a grenadilla clarinet and a clarinet made of cocobolo wood and claimed that the grenadilla clarinet was cocobolo). I bought it on Wednesday March 8 and on Friday March 10, as I was preparing to practice with the new clarinet, I found that the lower joint was cracked (the crack only showed up when the clarinet was assembled). Since Marshall was closed on Saturdays and Sundays, I had to wait until Monday to return it. All I wanted to do was to exchange it for another in a different wood (I had purchased it initially in Cocobolo and I wanted to exchange it for one in grenadallia wood - both were the same price when I bought the original one). I was shocked to find that the price of the clarinet had jumped by over 30% since the Wednesday (even though the one that I had selected was the exact same one that had been offered to me on last Wednesday) and I was expected to make up the difference. I returned the clarinet (which was done professionally and promptly). Overall, the entire experience was not pleasant with no adequate explanation being offered for the sudden jump in price. So, a combination of poor product knowledge, arbitrary decisions, and sudden changes in product pricing have resulted in a permanent loss of a customer. As I said before, your experience may vary but I was not impressed.

Justin Cornwell: The staff is really friendly. That's about all I've got to say that's positive about Guitar Center, and why it's getting a 2 star instead of 1.Prices are high on anything that's not on sale. They've locked up more guitars in recent years that require you to get staff to look at, and the ones that are readily available to play are mostly entry level, sub $500 guitars. Somehow, even when there's 4 or 5 employees on the floor, I'm always stuck waiting to check out.If just getting strings or picks, do yourself a favor and go to Marshall Music. You're in and out quicker and their prices are way better.

Stuart Vealey: Scott and crew are dedicated to faithful restoration and service of these massive instruments from a bygone era and they serve it all up with integrity and hard work.