Best Holiday Accommodation Service Sterling Heights Near Me

aws jidd: Food & drinks: Excellent breakfast and excellent serviceRooms: 5/5|Service: 5/5|Location: 5/5 …More

noora alattar: Food & drinks: Breakfast was delicious chef Hilda👌🏻Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet …More

Rob Boberts: Good spot. Clean, nice area with plenty of eat and entertainment around. No sign of bed bugs. Decent gym.Rooms: 4/5|Service: 4/5|Location: 4/5 …More

LAURA H: Looks very nice from the outside, I didn't stay at this location but love holiday inn express

Jim and Debbie Mangiapane: I had an excellent stay (again) at this hotel. Front desk staff was warm and welcoming. The room was very clean and seemed recently updated. Breakfast was well tended yet pretty basic. The room was very quiet and the bed very comfortable. Plenty of parking and very cose to everything you need. Has to be one of the best hotels in the area.Rooms: Very clean and updated. Plenty of USB charging ports. My room was very quiet and bed was very comfortable.

T Hunter: Late night employee wouldn’t open the door for me until he checked in a guest. Made me wait 15 minutes at midnight with my luggage. After I was allowed into the hotel in the middle of checking me in he told me that since I went through a third party to check in they I wasn’t even a true IHG customer. I asked why I wasn’t let in after ringing the bell. He said because he had been a front desk clerk for 4 years at the hotel so he runs it the way he wants. When I asked his name and could I get a business card. He instead offered his phone number and said his name was “black” He began to text me throughout the night and offered me free snacks and a room. Later “Black” told me that he assumed I wanted a room to have a party. I definitely felt profiled on this visit. The employee continued to text and flirt with me several days after checkout for some reason. The hotel has never reached out to me regarding the complaint, nor issued and apology for the inexcusable treatment.

Sara Sadri: Breakfast was delicious!They have an automatic pancake maker.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Maria Bentley: Kind of disappointed. The room needs updating.

Steve KoB: Amazing Hotel! Would give it more than 5 stars if possibleThe staff is impeccable. The rooms are spotless. Very safe area. Only hotel you should pick in the Detroit area!Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Walter Holloway: Very clean. Nice rooms. Great price.

Saja S: They were the worst I highly do not recommend it they are so rude with the customer and gave us a different room and and when we told them it wasn’t the same room we booked the short girl at the front desk said that “do not book a room from expedia because they put a different pictures that’s doesn’t look like the room and we don’t have this suites in the hotel” Never coming back again 👎🏼

AYah Sleibi: Bad and rude customer service especially the short girl at the front she’s disrespectful and they put a different pictures on the website it doesn’t look like the room at all and the suite was supposed to be for 6 people and they gave us a room for 4 people only. Do better and be honest with your customers!Rooms: 1/5|Service: 1/5 …More

Maryam Alkattan: The Worst ever… customer service under zero, unhelpful :)Rooms: 1/5|Service: 1/5|Location: 1/5 …More

amenah alkattan: Zero customer serviceRooms: 1/5|Service: 1/5|Location: 1/5 …More

Robin Brooks: This is my favorite Hotel to use while in State. However, this time, our rooms where under a family that allowed their children to bounce the balls at all times of the night. Some parents can really be inconsiderate of others. I will definitely request top floor from here on outRooms: 5/5|Service: 5/5|Location: 3/5Hotel highlights Kid-friendly, Great value …More

Jason Rapsinski (SarcasticJynx): We arrived at the location and the power was out and we were told that there were no other rooms available anywhere in the city. No hot water, no lights, no working outlets, and not even a functioning heater. We decided to stay because we were told that we would likely receive compensation for the rooms barely functioning.We were still charged full price and when we tried to contact the manager he was extremely hostile and refused to give us more than $50 for two nights. Concierge staff was lovely and patient, but management is running a scam. Avoid at all costs.

Torron Joyner: This is great hotel and price is great 👍 we spent our 2 year's wedding anniversary and valentines day February 14 2023 one night stay through February 15th me and my wife love, the breakfast and fitness room, 💯 we back soon.

Mark Ream: Clean and friendlyRooms: 5/5|Service: 5/5|Location: 5/5 …More

Trell Jones: 🤟🏾

Jon Sovsky: Found socks that weren't mine

Phoebe “Phoebalicious” Atwood: Noteworthy details: Laundry on siteRooms: 5/5|Service: 4/5|Location: 4/5Hotel highlights Quiet …More

Jackilynn “Jacki Raye” Dickey: Everyone here has been so kind and helpful. I didn't originally intended to stay here and had found myself actually stranded without a ride or a plan and on the chance booked a room here.Nicest room set up, perfect size room and layout, extremely comfortable bed. Absolutely thrilled to have ended up here!!!Rooms: I have loved my room and have been so comfortable, it's the closest thing to being home I think I could have ever found in a hotel setting.Walkability: There's literally everything that you would need here grocery stores within walking distance convenience stores, tubby's subs, Popeye's Chicken, Leo's Coney Island across the street... Very convenient as a place to be stuck without a ride.

Ciara Bryant: We had a great timeRooms: The room was lovelyRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury, Great view, Romantic, Quiet …More

Hannah Villaire: John had went the extra mile to ask the nice cleaning lady if she could double check to see if our room was cleaned. When we walked in the room it was nice and clean! Thank you!Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Maria Salazar: Deben hacer más aseo a las habitacionesServicio de toallas eficienteLos muebles de cocina deterioradosPersonal agradable pero debe tener más etiqueta en uniformes, presencia, presentación personal

Lauren Reynolds: The floor was sticky in my room, kitchenette was beat up, there isn’t a power outlet on either side of the bed close enough to charge your phone and still be able to use it from bed, there was at least 8 pieces of hair in my shower, a piece in the sink, a visible hairball on the floor, dust on the lamps, 2 of my 4 towels had hair and makeup stains on them… I know it’s a cheap hotel but you can do much better in this price range. Book somewhere else! To their credit, the bed was comfy and the staff was nice. Breakfast was also just bagged muffins, nature valley bars and instant oatmeal with nothing but hot water to mix with-not really even a continental.

Eric Knoedler: Had to leave after a few hours. Staff was nice however the rooms were bad. After a few hours started sneezing and coughing. Found hair balls, food and filth under bed and dresser. Had to lysol the whole room but didn't help.Rooms: 1/5|Service: 4/5|Location: 4/5 …More

crow frasard: Run down rooms, mice roaming in common areas, and false advertising on google this place is not pet friendly it is only dog friendly I watched 2 people get kicked out over a cat and another over a rabbit in the past week I have immediately checked out and proceeded to stay at another place while cheap it's not worth itRooms: 1/5|Service: 1/5|Location: 1/5 …More

Cindy Nieves: Nearby activities: A lot of restaurants close byRooms: 4/5|Service: 5/5|Location: 5/5Hotel highlights Quiet …More

Jennifer Tubbs: DO NOT STAY HERE!!!This place is disgusting and dangerous. There is literally mold and the shower doesn’t turn off. The place is filthy, and the front door didn’t shut all the way. Because of that, the room was freezing. The windows open from the outside and there’s not locks on them. The whole place smelt of smoke and the walls are so thin. DO NOT DO NOT DO NOT STAY HERE.

Tara Verougstraete: I fell through the bathroom floor in my room here awhile back. The Floor caved in and I'm barely 160 lbs. Only thing they offered me was $40 off my weekly stay. I replied with a lawsuit. If you care about your health and family please stay somewhere else.Rooms: 1/5|Service: 1/5|Location: 1/5 …More

Nickol Best: Well, the place is really old and poorly maintained. Reeks of mold/mildew. But it was bug free, and very quiet. They have a quaint little bbq area with a couple of picnic tables. I suggest bringing your own towels though.Rooms: 1/5|Service: 3/5|Location: 2/5 …More

DatDamDanté OFFICIAL: Coming from Atlanta, after a 11 hour drive, this was literally the only hotel that had a room available at 3am. Upon reading the reviews I was very very sketchy. However I got a suite (charged too much for my taste) however no roaches when I turned the lights on, no bed bugs. Bathroom needed to be detailed but outside of that I slept well.

Lionel Wilson: Came here because my power is out a Gentleman at the Comfort Inn on 14 Mile and Van Dyke referred me to this place of discuss it's just horrible here they do not clean it here thoroughly went yo look in the bathroom omg looked in the tub it's hair in the tub this place of discuss is here to collect money I do refer DO NOT COME HERE YOU'LL REGRET IT

Heather Gresnick: Roaches! Roaches! Roaches! Do not stay here!!! I woke up to roaches crawling on the nightstand next to me! Absolutely FILTHY room! I left my socks there because the floor was so disgusting I’d rather throw the socks in the trash than wash them! Absolutely disgusting and the price is OUTRAGEOUS!!!Rooms: 1/5|Service: 1/5|Location: 5/5 …More

Kimberly Vertigan: A very nice place to stay.. peaceful and pleasant.Rooms: Rooms are a Nice size comfortable bedsNearby activities: Everything is close bySafety: They have security that drive thru during the night hoursWalkability: Everything is nearbyFood & drinks: Right next door to Nicky D's Coney island

Chris Christian: Thieves, steal money, gives a hotel room and key doesn’t work when key doesn’t work they refuse to give you your money back avoid will be filing a lawsuitRooms: 1/5|Service: 1/5|Location: 1/5 …More

Kenneth Martin: OMG 😱. HORRIBLE. I WAS TREATED LIKE A WAYNE COUNTY PRISONER. I MADE RESERVATIONS. WHEN I ARRIVE THE MAN AT THE FRONT DESK WAS VERY RUDE VERY UNPROFESSIONAL VERY BELLIGERENT. I WOULD TRUELY NEVER RECOMMEND ANY KNIGHTS INN MOTEL. HIREING PEOPLE LIKE THE ONE I MET WAS A HORRIBLE EXPERIENCEService: 1/5|Location: 1/5 …More

Ashley Wilkes: First of all customer service was horrible. You definitely can smell a really bad oder when you first open the door. They say free breakfast in the morning not true. Bathroom door doesn't close right on less you push hard on it. Wifi is really bad. You better off using your hotshot. The worst part is turning on the lights at 2 am in the morning and seeing Cockroaches coming from under the refrigerator. Will never be visiting there again.

Camel Hardpack: Rooms smell terrible, cockroaches in the bathroom, staff came and knocked on our door at 4AM because they messed up our check-in, and were incredibly rude and aggressive.Rooms: 1/5|Service: 1/5|Location: 1/5 …More

Martin Ali: Oh my gosh bedbugs it’s everywhere it’s the bad hotel I ever seen 😒

Monse Bautista: Pésimo servicio, yo contraté el hotel para un trabajador que se iba a hospedar y el día que llego y le dieron su habitación, toda estaba muy sucia, había envolturas de preservativos en el suelo, colillas de cigarro, en la cama las sabanas estaban sucias, tenían manchas amarillas y blancas y cuando mi trabajador bajo a la recepción a pedir que le cambiaran la habitación, le dijeron que no porque no habían más disponibles y tampoco habia quien le limpiara la habitación. Al final el hotel no me quiso regresar el dinero fueron $1,500 dólares que pague porque se iba a quedar varios días. Para nada que lo recomiendo.Terrible service, I hired the hotel for a worker who was going to stay and the day he arrived and they gave him his room, it was all very dirty, there were condom wrappers on the floor, cigarette butts, on the bed the sheets were dirty They had yellow and white stains and when my worker went down to the reception to ask to change the room, they told him no because there were no more available and there was no one to clean the room either. In the end, the hotel did not want to return the money to me, it was $1,500 dollars that I paid because he was going to stay several days. Not at all that I recommend it.

ehab aldabas: Small roomRooms: 3/5|Service: 3/5|Location: 3/5 …More

Ella Aslan: Dany was fantastic in answering my calls, and responding to our needs. Friendly staff especially Marvin. Definitely recommend!Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Jenny Welsh: This place is fraudulent. The services they advertise DONOT exist. There is NO free breakfast, NO WIFI, nevermind free WIFI, no phones in the room , dirty bedlinen. None of the expectations or basic standards of any North American hotels/motels and unlike other hotels who charge you AFTER your stay, you are charged when you sign in . This is a ploy so they don't and WON'T refund your money.DO NOT STAY HERE REGARDLESS OF THE PRICE.DISGUSTING. 🤢

Kat Stewart: Roach infested. Not clean at all. Literally not worth 280$ we spent for 5 nights.Rooms: 1/5|Service: 1/5|Location: 1/5 …More

Angel Jones: Bed bug cityRooms: 1/5|Service: 1/5|Location: 2/5 …More

Keith Davis: Good clean room at a fair price

Nick H: Rooms: GrossThis hotel is unbelievably ridiculous. I woke up and there was a bed bug on the pillow that I was sleeping on. I really do wish people would stop giving them business or they need to do something about this problem. I'm sure there was someone who works at this hotel that has seen these reviews, because there are many reviews about bed bugs here.Gross.

Banyameen Zayya: Very very badRooms: 1/5|Service: 1/5|Location: 1/5 …More

Heather Butler: So I booked a double queen bed suite and due to my dog was told I’m unable to have what I reserved but I can have a double double bed room with my dog make that make sense. The management was no helpful and have contacted corporate. Never will I stay here again ever.Noteworthy details: Not a good hotel so not ever stay here plenty of better ones to give your business to.

Marilyn Mitchum Greene: This is my go 2 place.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Randy bolden: A decent low budget motel..but the clientele looking suspectRooms: 3/5|Service: 3/5|Location: 4/5 …More

Myrtle Durham: Had to wait until a person came to the desk and rhe room smelled badRooms: 1/5|Service: 1/5|Location: 5/5Hotel highlights Great value …More

Ashley Wilkes: The place may look okay to stay in but when my huband and I woke up and I was going to strip the bed but then I seen bed bugs.Rooms: 1/5|Service: 3/5|Location: 2/5 …More

Melanie Zondag: The pictures online made it seem like this was a decent hotel. When we got to our room, it smelled like smoke. The bathroom was not very clean. In the night, we discovered that there were bugs in our bed. We weren't sure if they were bedbugs or not, but it is clear now as my arms are covered in bites. The hotel would not do anything more than give us a 30% refund. It was the worst hotel experience I have ever had.

Ty Pasha: Good spot the manager and his team is nice and friendly and helpful

Alex milot: PLEASE BE AWARE! Don’t stay here unless it’s ur last option. They have roaches up in the room lmfao. At first I didn’t see nothing and it looked clean but it smells horrible in the room, I turn of the light to go to bed and before I went to bed I went to the bathroom and boom I turn on the light and there it is crawling on the wall.Rooms: 1/5|Service: 4/5|Location: 4/5 …More

Shirley White: Super 8 by Wyndham Sterling Heights/Detroit Area ok serviceRooms: 3/5|Service: 3/5|Location: 3/5 …More

Robert Sims Jr: This hotel general manager is very dishonest and unprofessional. Hotel rooms and hotel is filthy and should be reported to the state of michigan and all agencies applicable. Hotels rooms have rodents, roaches, mold and mildew in bathrooms, bathrooms severely unclean with feces in toilet upon arrivals, dead roaches in refrigerator and microwave, television does not work, foul odor in hotel and hotel rooms; poor wi-fi connection terrible experience; general manager acknowledge complaint as valid yet refused to refund monies/ hotel reward points. I have pictures to substantiate my complaint

Ariel Ferrer: Good service and clean room

Latoya Bournes-Curtis: I was at this location for a room setup. Huge miscommunication with my client and the hotel which delayed service 30 min. Whatever you do make sure you book properly when going to this location.Rooms: 5/5|Service: 2/5|Location: 4/5 …More

Ann Pakenas: When for an appraisal event. Lobby was clean, looked like guests were being taken care of. Disappointed in the appraisal event. Had a computer check in. Noticed another lady had a problem with it. Was a little challenging. Left without getting in for the appraisal after 1/2 hourHotel highlights Quiet …More

Kelley K: Clean rooms, friendly staff. The pool was a little cool, but hey at least it was openRooms: 5/5|Service: 5/5|Location: 4/5Hotel highlights High-tech …More

Rosalind Ballard: Went to spend some quality time with grandson for his birthday was denied early check-in agent was not kind. The room was clean and breakfast was goodSo the latter was better than the beginning will be backFood & drinks: In close proximity to restaurants walking distance

Jane Church: The hotel is getting past its prime. Check in and breakfast are still very good. The rooms need work. The secondary door lock was missing. The carpet was badly stained in one spot by the bed. The window did not close tightly and air was leaking around the caulking. The wind whistled loudly all night causing it nearly impossible to sleep. The third floor where we were was supposedly a No Smoking floor. The smell of cigarette smoke was strong in the hall. This was extremely disappointing and unhealthy.

Mark Hutchinson: Great place awesome breakfast big and clean rooms. Plenty of parking.Nearby activities: Close to shopping and food lots to chose fromRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury …More

jeff dandeneau: Nice clean, hot breakfast - thumbs up

Angel C: If you are visiting the Utica, Macomb, Detroit area.....this is a great place to stay. Right off Hall road. Located close to and right in the middle of everything. Close to places to shop and tons of places to eat. Only a 30-45 min drive to the major attractions in the Detroit area. About 15 mins from Great Lakes Crossings.Rooms: Me and hubby were spending time together in one of the King bed with jacuzzi in room. It was awesome and spacious. We enjoyed the room and the hotel amenities. Room 312 was great. Thanks Holiday Inn, hubby and I enjoyed out 20th wedding anniversary.

Fenilkumar Patel: This hotel did a fair job on the value of money.- greats are location- couch in room- sink in room- great breakfast- ample and good parking- hotel missed to give me wake up call consistently on 2 days (front desk noted my request both time in front of me, but no call received)- elevator area (since it is near pool) has constant smells of chlorine- only 1 elevator which is old- the back of couch makes constant noise Avery time you move even a little bit.- wifi had a poor bandwidth

Morgan: They had a lot of chlorine in the pool a lot of chemicals making eyes burn ,coughing hard breathing to breathe the air in the pool room of the fog !

ehab aldabas: ExpensiveRooms: 3/5|Service: 3/5|Location: 5/5 …More

Marion Reasonover: Great place to stay. Friendly staff, good breakfast, and comfy clean room.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Kee Butler: Im so glad to move from this toxic apartment the noise, nosey neighbor, and rude managementI just received a bill over to the collections without any knowings and I had a $0 balance to pay anything from this old apartment since I left from hereIt’s so terrible would not recommend this place to a homeless person this is so sad ☹️

Tay Holmes: Let’s not start with the mold !!! The old pipes that makes your bathroom walls bleed that you have to clean every other day . My rent is 1125 for a one bed but all of my neighbors is 1050 so today we are going to find a new place hopefully I can get out of these apartments asap! I’m going to do the month to month. Til my other place comes through. I do not recommend anyone to move in these for over 1k the rent should be no more than 800 due to old pipes and molding . But the lady Jennifer in the office is nice .

Megan Alexsandrowski: I lived there for 2 years and at the beginning I didn’t have many problems but they used Covid as an excuse to raise my rate over $100 a month. It is way overpriced for what you get. The pool hasn’t been opened in 3+ years, the washers and dryers were always either broken or dirty, the air conditioner barely worked it was always extremely uncomfortable, my floor had to be replaced because it was so cheaply done. Now that I’ve left I still haven’t received my deposit back almost 90 days later. The maintenance men were the only nice thing about this place.

durron taylor: Terrible place to live

Eyad Farid: Stinks

Nola Williams: OMG 😳 DO NOT MOVE HERETHE NOISES, MANAGEMENT, & ENVIRONMENT IS SO TERRIBLE

hi Badkamikaze: Can't believe this is the third year the pool is going to be closed they charge way to much rent for what you get I will be moving soon

Mau Lee: Probably one of, if not, the worst complexes i’ve ever stayed in. Too many things wrong with the place to be considered quality. Every door inside of my apartment seemed to creek, the closet doors would come off the hinges easily. The flooring is uneven and you can hear through the walls as clear as day, I can hear my neighbor’s phone conversations ALL the time. The lighting isn’t the greatest, most of them not being white but a faint yellow. The water, from the kitchen sink to the shower in the bathroom, is very inconsistent. The pressure never stays the same, and can go from ice cold to hell hot in the matter of a split second. Sometimes it can even leave a smell because i’ve heard the plumbing hasn’t been worked on in YEARS. Cause for PLENTY of skin burns. The walls within the apartment are also paper thin, don’t even have to try to hear what my roommate is doing. Doesn’t come with any amenities inside. no washer/dryer, no dishwasher, no microwave. There is NO insulation inside of the apartment, so what comes in or is created in there, stays in there. You’ll NEVER be able to feel like you fully cleaned the bathtub. Communication between the staff is also very bad. I can find myself waiting DAYS for a response to an email, or I could call the office multiple times and receive no answer, but then would walk over to the office and see management sitting at their desk! POOREST excuse for an apartment, it is literally a space with walls in it.

Jason Harry: Don't rent here, seriously. You're going to pay 1k+ for a box with hollow walls, your water will be affected by your neighbors using theirs (shower go from ice cold to burning hot and back and forth), no laundry in the units and the ones on site are always broken and don't work well (dirty), they haven't had the pool open in 3+ years, the area to bbq is a plastic table with rusty poles and is chained to the public park style bbq, the bathtubs are coated in a material the flakes off so you'll never be able to actually clean your bath to bathe in it. Low water pressure, and this is all in a new remodeled unit. Also the flooring is a cheap tongue and Groove that wasn't done correctly so there are lifted points the float so when you step the floor goes up and down. There's more to list I just don't want to waste anymore time or money on this place so that's my review. Good luck on finding you're future home.

Kayla Kottra: The worst apartment I have ever lived in. Everything in the unit was cheaply done. Faucets were like plastic and broke from normal usage. Air conditioning unit burnt out after less than 1 year of living there and maintenance said they usually have to replace every year. Anytime it rained water would leak out of the ceiling fan and light in our bathroom - I was in a second floor unit so I know it wasn’t from a neighbor above me. Also the water in the shower would go from freezing cold to scorching hot without warning and I didn’t even touch the knob. There were many times I burnt my skin in the shower from this. There was also birds living in the roof outside my unit. The worst part about it all was Jennifer Ward from the leasing office. If you need a response from her don’t hold your breath. It took over 2 weeks just for her to forward me the updated lease when I added someone else to my lease. I followed up numerous times during that time frame and only received a response once I cc’d someone else who worked there. Don’t bother calling the office to leave a voicemail because you won’t get a call back. For the price they charge it’s ridiculous that they have such poor leasing management and unsafe living conditions. The only nice thing I have to say about this place is for the maintenance staff. They were always very friendly and quick to fix any issues when I called them.

april Gates: I've been waiting for over two weeks for someone to fix my bathroom ceiling water was leaking from the apartment above this is the second time this has happened with in a few months the smell from the mold is making me sick but yet they charge over 1000 dollars a month to live here if it's not fixed shortly bim.calling the heath department on them

Jonnie Dennis: I have never had a problem with anything here. I put in maintenace request and they were answered in an appropriate time. I have never had a problem with management either. I know that communication is the key but some tenants need to remember that we live in an apartment not a house. Let the children out to play and not in the apartment over other tenants head. I love my place I don't believe I'm going anywhere soon 🙏🙏🙏

Marco LaChapelle: Total LIES about late payment Forgiveness. The new owners charged my disabled brother$150 late fee for their auto pay systems failure.

Braxton Steward: I went to look at a unit and though the unit itself was beautiful the service and the grounds of the complex was horrible. My viewing was for 1pm, I called the phone a billion times to confirm which unit to go to, and I didn't get answer until 1:37pm. When I finally it to the unit that was supposed to be left unlocked, it wasn't, I called the phone an additional 3 times before a getting answer on the 4th. I was told to wait 2 minuets and someone would come unlock it, it took 5 minuets. The grounds outside the viewing unit was dirty with trash on ground.

YOAAL: Good place and ellyas good management

Adrienne Sedonio: Almost 3 years of living here and my family and I couldnt have asked for a better place to live. And good people too ❤️ the management and the people that works are very helpful and kind,as well❤️

Dwayne GotTheGlow: I havnt live there yet,so I will updated this in a couple months, but they are never in the office there should always be atleast one person working if they go on lunch. I email I get no answer back to my questions. Hopefully someone is there first thing in the morning what if someone want to look at the apartments or just get there keys before work like me. Day 2 of someone not being at the office when it says they suppose to be open this is not how you run a apartment complex.

Sharon Williams: 1/21/2020....REPLY TO YOUR NOTES. Management has changed since I moved here around 1997 or so. There have been several office managers; and one of them advised me of the new owners. Also when I moved in; late fee for late rent was not $50.00. And at one point; if you were not an habitual defender and only one day late; the manager waived that $25.00 fee. Please do not advise me that nothing has changed. I would not have remained at this location as a loyal resident if it was not nice at one time! Fair market rates should correspond with the conditions of the unit. Thank you.....I have resided at this location for over 19 years. When I moved here the office staff and management were kind, respectful and helpful. Management has changed and my current experiences are terrible! I have mentioned to them about the black spots on the walls of my apartment being mold and they said it is not. My next step is having a Contractor out to verify. My apartment has not been upgraded/renovated since moving into the complex. Yet the rent increases. And how silly would it be to move out of one unit into another at a higher rate. Especially with the lack of appreciate shown to their loyal residents. And now if your rent is a day late; one day...you had forgotten to drop it off.. it is a $50.00 fee! The one good thing is the nice maintenance men. Neighbors are loud, unsafe stairs! I am so displeased and I am looking to move.

Pacita Co: i love this place...calm quite.and great maintenace...polite staffwe have a monthly resident apprecitio..where we get togther and eat donut..drink coffee and tea..

Rho Leo: 40°s outside and no heat for residents. I understand it's not a "high rent" complex but that's unacceptable.(Updated 10/14)So I have read your reply- if it even is "yours", you probably hired internet PR- and I can tell you that your assurances to do "everything we can do" are empty. It is a lie.I don't even need you to do "everything"; and to be clear, it's not all bad at CH. The two men in maintenance have consistently been courteous and competent, fixing stuff in my place (sometimes even things that I didn't request, going the extra mile). Furthermore, there are other attractive elements to living at CH. But this last week was an absolute disgrace! We went without heat for a full week with night-time temps ranging from the low 40°s to mid 50°s. The temp in my apartment literally dropped into the frigid 50°s range (no fun to try and rest well/wake up with, trust me).This was not a one-night "we had an emergency" with our boiler situation (which would be understandable) but a full week of (we gonna take our sweet time fixing) unacceptable living conditions.Any boiler issues should have been addressed sooner, or at the very least faster, so that our residents didn't have to suffer like that. We have seniors and infants that live here, so please be responsible and make sure our residents have heat when it is cold outside.

Jay Tafoya: Junk

Simeon Green: My new get away spot...Nearby activities: Across from Lakeside Mall...Walkability: Decent walking...Food & drinks: Free Continental Breakfast...

justin arockia: Booked a Queen Studio room for a long stay but very disappointed with the experience. Mattress was so uncomfortable and it sorts of sinks in into the middle and definitely did not feel like a queen sized too.Breakfast and staff were really good and courteous.Full size kitchen but they don’t supply cleaning essentials and even kitchen knife.Internet is DEAD SLOW. I got speeds of less than 1MBPS. Seriously what are you supposed to do with such speeds…

King Green: Rooms are in need of a little maintenance. Guests are constantly extremely loud outside of your windows at 12am and 6am.Staff was great though!Rooms: 3/5|Service: 5/5|Location: 5/5 …More

Christopher Harris: Have stayed here twice now both times everyone was super niceRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet, Great value …More

Melak Mezaal: Just finished our stay all the way from Florida!The service was great especially the staff super kind and always available to help can always expect a warm welcome when entering the building!The Cafe was GREAT we can't stop talking about how great the treats and coffee is Definitely would recommend this hotel!They also let us build small snowmen outside 😊

Amanda Stewart: terrible serviceRooms: 2/5|Service: 2/5|Location: 2/5 …More

Juan Enrique Galvez: Horrible experience. I checked in the 9th of december 2022, and the 10th i went for breakfast and i requested my right to depart at 4pm, i am entitled by MARRIOTT terms and conditions that TITANIUM members have COMPULSORY 4pm check out ( except convention center and resorts but towneplace is not one of these) and she said because i didnt informed them the previous day they cant guve me any late check out because they have a group of people and they need to clean the room, i requested for the manager ( first shift) and she said she was the manager ( i dont know her name, nobody has a tag on their shirt, pretty unprofessional) and now they cant manage it, i discussed for 5 minutes saying that it s compulsory and im so sorry but i need to leave the room at 4pm. She said that she has the policies printed at the back and she refuses to give me late check out. I said i will call Marriott, she replied, i dont care, I called Marriott Loyalty team from titanium members, and they called her... 5 minutes later they said they can give me 3pm check out. Do u see how u care now? Do i have to threaten u to call Marriott and u accept late check out when they force u only? Rude, unprofessional and horrible service. If she is really an assistant manager or shift manager you guys seriously think twice how you manage your hotel because it s not acceptable to be playing games and threaten to call loyalty team to do what she needed to do from the beginning. Management of this hotel please teach URGENTLY your employees your rules because even if you are a franchise, you MUST COMPULSORILY follow Marriott policies.AND DONT REPLY THIS COMMENT SAYING YOU ARE SORRY AND GIVE YOU ANOTHER OPPORTUNITY. RESPOND THIS WITH ACTIONS, NO WORDS.

Amanda Rose: Had a suite with a FULLY FUNCTIONAL KITCHEN!!! Clean & Location close to shopping and a ton of restaurants

Nora Smith: Very nice place to meet up with family for a couple of nights. Our bed was comfortable, the desk staff kind and helpful, and the breakfast, while limited, was more than adequate. Well done!

Mystikal One: This place has amazing staff the rooms are clean. The beBreakfast could be better but overall love this hotel. Lots of businesses close by.Rooms: Clean nice beds and love the kitchenette. Bathroom is kinda small tho. Still love this hotel.Food & drinks: Need to do better when it comes to the breakfast. Kinda cheap.

Jeffrey Terrian: What a great room!!! Quiet but we shall see as the night goes on. Room is clean, bed is comfy as well as the pillows. And the one sofa has a stain of some sort. Bit cool even after turning the heat up, but still nice. If you have a service dog, heads up. People don't pick up after their pets and there's mega amounts of goose poop especially back behind the hotel. Great place to stay. We will be back for sure.Rooms: Very open floor plan for the room I am inSafety: Seems like a safe and secure areaWalkability: Large grass field to north of property. Mall is across the way, but not sure if its open or what's in it

Michelle Konka: Suite was from the 70s. Stove was dirty. Handles on cabinets dirty. Wasn't vacuumed. The staff were very nice & gave us another room which wasn't any better. We left without staying.Rooms: 1/5|Service: 4/5|Location: 2/5 …More

Casey Stubak: Rooms: my daughter and I loved the two bedroom and fireplace in kitchen but unfortunately they don't do points for the Marriott would definitely love to have the weekend with my daughter but other than that satisfactory they have an allow animals in the rooms are beautiful and separate which is nice very satisfiedRooms: 2/5|Service: 4/5|Location: 5/5Hotel highlights Luxury …More

Eva H: Janae and the staff were very nice and helpful. Janae went out of her way to be helpful and accommodating. The only negative is the rooms could use some renovations.Rooms: 1/5|Service: 5/5|Location: 4/5 …More

Mahmoud Suhail: Was good but pricier than other places, but I liked the suites which has two separate rooms and it has stove and an agreeable fridge.Rooms: 4/5|Service: 3/5|Location: 3/5 …More

Cami Wright: We stay with Marriott often due to work and relocations. This property has been the worst hotel we've ever stayed at!! Upon arrival we noticed the pool was closed even though it states that it is open on the website. Maintenance told us that it hasn't worked all season due to not being winterized properly last year. As we approached our room the halls and room itself smelled of an odor that we were unable to identify. It was a combination of a dirty gym sock and sweaty bodies. The room was dingy and dirty everywhere we looked. The carpets and furniture are stained. The bedding, which I'm convinced was not changed between guests, was filthy!! Blue paint stains and dirty edges are on the comforters. The toilet wouldn't flush and the tank wouldn't fill with water. We were having to use a pot to fill the tank to flush the toilet. Trying to get hot water to our room was a joke! We had to leave the water on for 15 minutes to get luke warm water for showering. We informed the front desk of all the issues over and over. The response from the front desk was that "due to covid we haven't been able to maintain our property the way we would like." There isn't a manager or maintenence on the grounds after 5pm. There is only one employee who's attitude about things was, oh well...so sorry this happened but there isn't anything I can do for you tonight.This is unacceptable on every level!!! Don't operate a hotel if you can't maintain it.