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1. Tru by Hilton Sterling Heights Detroit - Sterling Heights
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· 614 reviews
36599 Van Dyke Ave, Sterling Heights, MI 48312, United States
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Liz Sugar: This place has bed bugs!! Stay away!Rooms: 1/5|Service: 1/5|Location: 1/5 …More
Chrys Swingler: Noisy, broken air conditioning, broken room phone, and BEDBUGS. Avoid!Rooms: 1/5|Service: 1/5|Location: 1/5 …More
m scott: Good rooms but not recommended for a Family ReunionRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet …More
Amr Khalil: Thieves, they will charge you for already broken stuff in the room and claim you broke it.Do not recommend.Rooms: 1/5|Service: 1/5 …More
Dimpleroast Swatbot (Your Mom): Learned last second there's no laundry room here at all like the other Tru in Troy which actually just threw all my plans into complete disarray and which makes it that much more dirtier here for customersRooms: 5/5|Service: 3/5|Location: 4/5 …More
Sarah Spicer: Love it awesome Excellent Job well doneRooms: 5/5|Service: 5/5|Location: 5/5 …More
Franny Bowser: Sara at the front desk made our stay so enjoyable ❤️✌️Nearby activities: DispensariesWalkability: Can walk to many restaurants and shoppingFood & drinks: The blueberry mule was amazing
Ron Miskanis: Easy and fast check in, helpful friendly staff..great breakfastNoteworthy details: Nice pool areaRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Great value …More
lisia sanders: Rooms: 5⭐️Nearby activities: 5⭐️Safety: 5⭐️Walkability: 5⭐️Food & drinks: 5⭐️Noteworthy details: 5⭐️
Robin Kuczynski: Very snarky/ rude front desk employee! Been an employee for 7 years, as she had to point out when I asked if she talked to all her guest the way she was talking to me. She even felt inclined to point out that apparently I was the one having a bad day! 😆 I wasn't until she started being rude.Service: 1/5 …More
Stephanie Gridley: After messing up our clearly communicated request for two adjoining rooms to accommodate my large family (to celebrate my daughter's birthday nonetheless), and having their front desk agent assure my husband we would not be charged for the rooms they gave us, we were indeed charged for rooms we never set foot in. Going on three weeks and they still have not refunded our money. They ruined my daughters birthday and charged us $400 to do so. Crappiest customer service EVER.In response to the owner: YOUR front desk employee told me we would not be charged, and that third party said that your hotel would not authorize the refund. If you are willing to authorize the refund, please do so. Also, I thought I was booking directly from your website and had no idea I was dealing with an outside service. They do not seem reputable.
Malissa LaFleur: I take my kids their all the time and we keep coming back.. being in michigan it's difficult during the winter months to have a little getaway that's affordable and staying here is always a treat for me and my kidsRooms: The rooms are nice and kid friendly the beds are very comfortable and open.Nearby activities: Tons of restaurants near by
Kyle Rucker: Grand ol breakfast. Oatmeal, great eggs, perfect sausages/Bacon cooked to perfection .Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Kid-friendly …More
fidelia Udanoh: If you wanna get eaten up like Sunday breakfast by bed bugs stay here !!!! Bathroom was also filthyRooms: 1/5|Service: 1/5|Location: 1/5 …More
Danyielle Warrick: Very clean. Staff was great
Brittney Smith: Hotel had no power, wasn’t told this at check in, he took me to my room and had no electricity or heat, I went back and asked for a room with heat and lights bc there was multiple rooms with it and he said he didn’t know how to move me and power would be on within the hour. Power never came on , I had my 1 week old baby wrapped in 5 blankets and had to feed and change diapers in the dark. Was told at check out I would get refund. They charged me full price and the GM is ignoring all my calls and the front desk staff (Tracy)will yell over the phone when I call.
2. Hampton Inn & Suites Detroit/Sterling Heights - Sterling Heights
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· 595 reviews
36400 Van Dyke Ave, Sterling Heights, MI 48312, United States
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K ROME: Curtains have rips and holes on the curtains. Elevators dirty. Bad smell in public areas. Shower walls broken. Lots of noisy guests
Tiffany Ann: I was charged for a “no partying” policy by this establishment because I had a few balloons and a happy birthday banner. Mind you this was for a 3 YEAR OLD. Also there were only three adults in attendance. I also let the woman at front desk know upon check in. She said that was fine. I spoke to the GM and she was absolutely rude and had a very condescending tone the entire time. Would literally cut me off while I was speaking. I would also like to add that the staff at the front desk throughout my stay was horrible too. This entire place is a joke. They are acting as if this was an actual birthday party. It was a small thing to celebrate my miracle child and I’m being charged. People like this are cruel and disgusting. As a Hilton member I am dissatisfied.
Marc Youab: Very bad hotel dirty rooms ac did not work staff with attitudeRooms: 1/5|Service: 1/5|Location: 1/5 …More
neshra80: I don't know how to start but I'm sure you see other comments just like I saw they're all almost the same I will start with the check in. It took us forever to check in The front desk did not know how to explain the shared room the owner supposedly locked no more shared room one thing the rooms were very very dirty no. Shampoos for couple people at all tissues were empty. No one cleared the room the next day even though we tell them we have our own rules that's the answer they give us. I think this is enough.Rooms: Rooms were not clean, Their customer service is very bad not enough towels in the room even though they know we were 2 people in each room we had couple rooms. I wouldn't recommend anybody to go to this hotel and also Hilton should take this hotel out of their name.
Peggy Houston: Very friendly staff with clean and spacious roomsRooms: Clean and spacious smells very niceNearby activities: Close to the mall
Ricardo Maloy: The only problem I had was the pool was nastyRooms: 1/5|Service: 1/5|Location: 1/5 …More
Tim Christian: The hotel was unable to understand that the booking service had already paid for the stay. Had to pay twice then get refunded once they were able to figure it out. A minor inconvenience but the employee was very rude and short with me about it. This also seemed like an unsafe place with all sorts of warning signs about them not being responsible if your car gets trashed vandalized or stolen. The breakfast was good.
Hussein Ali: Bad bad bad hotel everything was bad. They charged me extra even though I had a confirmed reservation through booking. The fridge was very small and was not working. The AC and the bathroom vent weren't working. They did not switch the room until next day. The hotel was fairly clean and not all staff were friendly. Definitely not booking there again.
Victor Fink: All in all it was a pleasant trip and I enjoy Hamptons quite well. While there were some issues with my payment for booking, it got resolved quite quickly and well.The breakfast was by far the worst part of my stay, it just wasn't well done, the eggs were literally soupy, just like the oatmeal... It was very unfortunate.But the staff was very polite and accommodating!
Crystal Woods: There is nothing that sticks out about this stay other than the filthiness of our room and the pool. Definitely not what I would expect for a Hilton especially when paying over $300 for a room for one night.Rooms: 1/5|Service: 3/5|Location: 3/5 …More
James J Lewis: This place did not meet our expectations at all.Rooms: In all honesty, nothing stood out I should have known the moment we checked in. Our room was infested with bed bugs, we we tried to bring it to the hotel‘s attention we were told that there’s no way even after I showed the front desk the video/pics to prove it. We were forced to sleep in a room infested with bed bugs with our 4 months old son.#Hampton Inn #36400VanDykeAve #Room313 #Amberwasnthelpful#We would like our money back!!!Noteworthy details: It‘s infested with BED BUGS!!!
R: Fecal matter on the walls of the bathroomRooms: 1/5|Service: 1/5|Location: 1/5 …More
Kim Mittelsted: Bathroom filthy! Very dirty through out the room. Furniture all beat up. Likely 20+ years old. I’ve never experienced this filthy of a place at a Hilton. Not Hilton quality, by far!! Kids running and yelling in the halls until late at night and people above us allowing their kids to jump off the beds for hours. Reported to the front desk, but nothing was done. Checked out next day and told I may still have to pay for my additional 2 days due to checking out early. Will discuss that with Hilton! Don’t stay here. Just don’t!
marvin guiger: Well to start off our room was okay at first, then we noticed the carpet and tile floor had not been cleaned there are crumbs and papers and misc stuff on the floor. Probably going to be here for the next people. Could have been cleaner by far. The tub looked like it had blood in it. We had to ask for new sheets due to the fact the pull out bed sheets had pee stains/ dots of blood and hair on them. They tried to charge us $10 per person for wristbands after after 4 people to use the pool. We had 4 kids and 2 parents. Which is nuts. We will never come back here.
David Jirjis: Horrible hotel are room smelt like someone just smoked in it and they won’t even do anything about it DO NOT STAY HERE and employe aren’t good..
Daniel Jirjis: It smells like someone smoked throughout most of the hotel and they didn’t bother to try and help. Do NOT stay here.
Dorothy McQueen: I don’t know why people are giving sich bad reviews,we were very pleased with our stay,The staff was excellent and very friendly,The room was very clean,no smells,we were very happy with the hotel.The only thing if I had to say was the breakfast bar wasn’t all that,would have really love to see sausage gravy and biscuits but it wasn’t to bad.We will for sure be back!Thank you Hampton staff you rock!
Noah Chavez: Room was clean, hot shower, fast check in can't complainRooms: 5/5|Service: 5/5|Location: 4/5Hotel highlights Quiet …More
Mr. Badri: If You anyone is traveling to Sterling Heights MI, there are many hotels, do not stay here. The customer service is horrible. The manager Amber has no people skills and knowledge on how to deal with customer service. My son who has cerebral palsy, went swimming and puked in the pool. No one told me anything about a charge. My deposit was refunded and I left the hotel. Later that day I see a charge on my visa. When I called, the staff were shocked and couldn't believe that the manager had charged me for the incident. When I spoke to Amber she told me she "spend thousands of dollars to drain the water and hundreds of dollars to clean the pool ". Than when mentioning my son has a disability, she got frustrated and before hanging up the phone, She said my boy shouldn't have been in there if "he was sick or not feeling well". She used my son's disability as a sickness. To me this is unacceptable and I need an apology.I recorded the phone conversation and will attach it with a link to YouTube on here in a few days unless they refund my money.Don't stay here, they are not welcoming and inclusive. Charging because a kid puked in the pool.
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3. Staybridge Suites Sterling Heights - Detroit, an IHG Hotel - Sterling Heights
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· 119 reviews
8333 15 Mile Rd, Sterling Heights, MI 48312
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Fadi Auchi: Clean always
Tiffany Campbell: Even though I love everything about the room in the I felt like we were racially profiled we were Follow To our rooms follow to the pool area follow to the bonfire a area and I just felt like that wasn't rightIRooms: 4/5|Service: 1/5|Location: 4/5Hotel highlights Quiet …More
Jim Peacock: Very clean and friendly staffRooms: 4/5|Service: 4/5|Location: 4/5 …More
D Jeffs: They love dogs too! Beautiful swimming pool and staff could not be more polite and social.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury, Romantic, Kid-friendly, Great value …More
Mirella Labrada: Greatest Place for employ ment mentRooms: 5/5|Service: 5/5|Location: 5/5 …More
RK Omo: We were power outage refugees our little chihuahua and our elderly mother both have serious health issues so sitting in a house with no power was not an option. Staybridge was great the room was spacious and clean the kitchenette with a big microwave and big fridge were great. All of the staff were wonderful from the front desk to the breakfast bar personnel and the room maid. And our little chihuahua was comfortable in the room and on the grounds. Thank you to all for making a challenging situation a lot less stressful.
SLH: Normally I don’t post negative reviews of businesses, but this one needs to be addressed! I wanted to book my mom in a hotel, she’s 80 and lost power to the ice storm. Her basement is flooded and she was in a house of 55 degrees. I called the Staybridge Suites in Sterling Heights. This is what I found most very disturbing. The hotel itself had rooms it was not booked and I wanted to get her out of the cold right away. They were going to charge me a rate for the room and $75 for early check-in. Check in wasn’t till 3 o’clock and the hotel was not full. What kind of a business is this that lets people freeze or charge them extra money because they are desperate. This needs to go viral in this hotel, I’ll never get my business again !Your response was clearly inhumane as I read your reply. You basically took advantage of a horrendous situation to make money! Many other hotels took people in early and did not charge any fees at all! Your hotel was not even full when I called, therefore, your deductive reasoning clearly contradicts what you wrote! The room was available and needed no maid service.,Maybe you should think about this next time your loved one needs help and some cruel person wants to make money off of your situation. I can name at least ten hotels who accepted cold people into their hotel! It’s called price gauging and I hope the attorney general will take action. In the meantime, my circle of friends and family is rather large and will not solicit your hotel ever!
Noey E: Wonderful staff. Comfortable beds. The best home away from home.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet …More
Irene Jones: Clean and comfortable hotel pet friendly up to 50lb weight free breakfast and laundry room. Would definitely recommend.
Dominic Göther: Mega Hotel, bin ab sofort Fan. Montag bis Mittwoch auch abends Kleinigkeiten zum Essen, Waschmaschine und Trockner umsonst. Frühstück abwechselnd (wenn auch alle 3 Tage das gleiche) Indoor Pool und Fitnessraum vorhanden. Sehr nette Angestellte egal wo man schaut. Absolute Empfehlung
joseph plaza: As close to 5 stars as you can get.. Helpfull and friendly staff......well appointed rooms as well as clean parking lot and common areas inside.The pool was a warm 90 ° the fitness center has all you could need. As well as free laundry onsite. There is a sundries store and several days a week they offer beer, wine and snacks from 530 until 7pm.
Amber Jones: This is our second year hear, and we enjoy it every time!!Rooms: 4/5|Service: 5/5|Location: 4/5 …More
Steven Moses: Very nice and clean, friendly staff
Catherine Manssor: This place is amazing! Everyone here is nice and helpful! I am extremely happy with Layla’s, one of the housekeepers there, friendliness and helpfulness and how she does everything with such a positive attitude!Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Nestor Gomez: Really nice place to stay, the staff is really helpful and kind!The location is really good you have a lot of stuff near.
4. Americas Best Value Inn & Suites Sterling Heights - Sterling Heights
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· 2 reviews
34858 Van Dyke Ave, Sterling Heights, MI 48312
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5. TownePlace Suites by Marriott Detroit Sterling Heights - Sterling Heights
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· 414 reviews
14800 Lakeside Cir, Sterling Heights, MI 48313, United States
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6. Holiday Inn Express & Suites Sterling Heights-Detroit Area, an IHG Hotel - Sterling Heights
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· 507 reviews
8515 15 Mile Rd, Sterling Heights, MI 48312
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7. Knights Inn Sterling Heights, MI - Sterling Heights
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8. Super 8 by Wyndham Sterling Heights/Detroit Area - Sterling Heights
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· 492 reviews
34550 Van Dyke Ave, Sterling Heights, MI 48312
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