Best Tropicana Sterling Heights Near Me

Chrys Swingler: Noisy, broken air conditioning, broken room phone, and BEDBUGS. Avoid!Rooms: 1/5|Service: 1/5|Location: 1/5 …More

m scott: Good rooms but not recommended for a Family ReunionRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet …More

Amr Khalil: Thieves, they will charge you for already broken stuff in the room and claim you broke it.Do not recommend.Rooms: 1/5|Service: 1/5 …More

Dimpleroast Swatbot (Your Mom): Learned last second there's no laundry room here at all like the other Tru in Troy which actually just threw all my plans into complete disarray and which makes it that much more dirtier here for customersRooms: 5/5|Service: 3/5|Location: 4/5 …More

Sarah Spicer: Love it awesome Excellent Job well doneRooms: 5/5|Service: 5/5|Location: 5/5 …More

Franny Bowser: Sara at the front desk made our stay so enjoyable ❤️✌️Nearby activities: DispensariesWalkability: Can walk to many restaurants and shoppingFood & drinks: The blueberry mule was amazing

Ron Miskanis: Easy and fast check in, helpful friendly staff..great breakfastNoteworthy details: Nice pool areaRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Great value …More

lisia sanders: Rooms: 5⭐️Nearby activities: 5⭐️Safety: 5⭐️Walkability: 5⭐️Food & drinks: 5⭐️Noteworthy details: 5⭐️

Robin Kuczynski: Very snarky/ rude front desk employee! Been an employee for 7 years, as she had to point out when I asked if she talked to all her guest the way she was talking to me. She even felt inclined to point out that apparently I was the one having a bad day! 😆 I wasn't until she started being rude.Service: 1/5 …More

Stephanie Gridley: After messing up our clearly communicated request for two adjoining rooms to accommodate my large family (to celebrate my daughter's birthday nonetheless), and having their front desk agent assure my husband we would not be charged for the rooms they gave us, we were indeed charged for rooms we never set foot in. Going on three weeks and they still have not refunded our money. They ruined my daughters birthday and charged us $400 to do so. Crappiest customer service EVER.In response to the owner: YOUR front desk employee told me we would not be charged, and that third party said that your hotel would not authorize the refund. If you are willing to authorize the refund, please do so. Also, I thought I was booking directly from your website and had no idea I was dealing with an outside service. They do not seem reputable.

Malissa LaFleur: I take my kids their all the time and we keep coming back.. being in michigan it's difficult during the winter months to have a little getaway that's affordable and staying here is always a treat for me and my kidsRooms: The rooms are nice and kid friendly the beds are very comfortable and open.Nearby activities: Tons of restaurants near by

Kyle Rucker: Grand ol breakfast. Oatmeal, great eggs, perfect sausages/Bacon cooked to perfection .Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Kid-friendly …More

fidelia Udanoh: If you wanna get eaten up like Sunday breakfast by bed bugs stay here !!!! Bathroom was also filthyRooms: 1/5|Service: 1/5|Location: 1/5 …More

Danyielle Warrick: Very clean. Staff was great

Brittney Smith: Hotel had no power, wasn’t told this at check in, he took me to my room and had no electricity or heat, I went back and asked for a room with heat and lights bc there was multiple rooms with it and he said he didn’t know how to move me and power would be on within the hour. Power never came on , I had my 1 week old baby wrapped in 5 blankets and had to feed and change diapers in the dark. Was told at check out I would get refund. They charged me full price and the GM is ignoring all my calls and the front desk staff (Tracy)will yell over the phone when I call.

Simeon Green: My new get away spot...Nearby activities: Across from Lakeside Mall...Walkability: Decent walking...Food & drinks: Free Continental Breakfast...

justin arockia: Booked a Queen Studio room for a long stay but very disappointed with the experience. Mattress was so uncomfortable and it sorts of sinks in into the middle and definitely did not feel like a queen sized too.Breakfast and staff were really good and courteous.Full size kitchen but they don’t supply cleaning essentials and even kitchen knife.Internet is DEAD SLOW. I got speeds of less than 1MBPS. Seriously what are you supposed to do with such speeds…

King Green: Rooms are in need of a little maintenance. Guests are constantly extremely loud outside of your windows at 12am and 6am.Staff was great though!Rooms: 3/5|Service: 5/5|Location: 5/5 …More

Christopher Harris: Have stayed here twice now both times everyone was super niceRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet, Great value …More

Melak Mezaal: Just finished our stay all the way from Florida!The service was great especially the staff super kind and always available to help can always expect a warm welcome when entering the building!The Cafe was GREAT we can't stop talking about how great the treats and coffee is Definitely would recommend this hotel!They also let us build small snowmen outside 😊

Amanda Stewart: terrible serviceRooms: 2/5|Service: 2/5|Location: 2/5 …More

Juan Enrique Galvez: Horrible experience. I checked in the 9th of december 2022, and the 10th i went for breakfast and i requested my right to depart at 4pm, i am entitled by MARRIOTT terms and conditions that TITANIUM members have COMPULSORY 4pm check out ( except convention center and resorts but towneplace is not one of these) and she said because i didnt informed them the previous day they cant guve me any late check out because they have a group of people and they need to clean the room, i requested for the manager ( first shift) and she said she was the manager ( i dont know her name, nobody has a tag on their shirt, pretty unprofessional) and now they cant manage it, i discussed for 5 minutes saying that it s compulsory and im so sorry but i need to leave the room at 4pm. She said that she has the policies printed at the back and she refuses to give me late check out. I said i will call Marriott, she replied, i dont care, I called Marriott Loyalty team from titanium members, and they called her... 5 minutes later they said they can give me 3pm check out. Do u see how u care now? Do i have to threaten u to call Marriott and u accept late check out when they force u only? Rude, unprofessional and horrible service. If she is really an assistant manager or shift manager you guys seriously think twice how you manage your hotel because it s not acceptable to be playing games and threaten to call loyalty team to do what she needed to do from the beginning. Management of this hotel please teach URGENTLY your employees your rules because even if you are a franchise, you MUST COMPULSORILY follow Marriott policies.AND DONT REPLY THIS COMMENT SAYING YOU ARE SORRY AND GIVE YOU ANOTHER OPPORTUNITY. RESPOND THIS WITH ACTIONS, NO WORDS.

Amanda Rose: Had a suite with a FULLY FUNCTIONAL KITCHEN!!! Clean & Location close to shopping and a ton of restaurants

Nora Smith: Very nice place to meet up with family for a couple of nights. Our bed was comfortable, the desk staff kind and helpful, and the breakfast, while limited, was more than adequate. Well done!

Mystikal One: This place has amazing staff the rooms are clean. The beBreakfast could be better but overall love this hotel. Lots of businesses close by.Rooms: Clean nice beds and love the kitchenette. Bathroom is kinda small tho. Still love this hotel.Food & drinks: Need to do better when it comes to the breakfast. Kinda cheap.

Jeffrey Terrian: What a great room!!! Quiet but we shall see as the night goes on. Room is clean, bed is comfy as well as the pillows. And the one sofa has a stain of some sort. Bit cool even after turning the heat up, but still nice. If you have a service dog, heads up. People don't pick up after their pets and there's mega amounts of goose poop especially back behind the hotel. Great place to stay. We will be back for sure.Rooms: Very open floor plan for the room I am inSafety: Seems like a safe and secure areaWalkability: Large grass field to north of property. Mall is across the way, but not sure if its open or what's in it

Michelle Konka: Suite was from the 70s. Stove was dirty. Handles on cabinets dirty. Wasn't vacuumed. The staff were very nice & gave us another room which wasn't any better. We left without staying.Rooms: 1/5|Service: 4/5|Location: 2/5 …More

Casey Stubak: Rooms: my daughter and I loved the two bedroom and fireplace in kitchen but unfortunately they don't do points for the Marriott would definitely love to have the weekend with my daughter but other than that satisfactory they have an allow animals in the rooms are beautiful and separate which is nice very satisfiedRooms: 2/5|Service: 4/5|Location: 5/5Hotel highlights Luxury …More

Eva H: Janae and the staff were very nice and helpful. Janae went out of her way to be helpful and accommodating. The only negative is the rooms could use some renovations.Rooms: 1/5|Service: 5/5|Location: 4/5 …More

Mahmoud Suhail: Was good but pricier than other places, but I liked the suites which has two separate rooms and it has stove and an agreeable fridge.Rooms: 4/5|Service: 3/5|Location: 3/5 …More

Cami Wright: We stay with Marriott often due to work and relocations. This property has been the worst hotel we've ever stayed at!! Upon arrival we noticed the pool was closed even though it states that it is open on the website. Maintenance told us that it hasn't worked all season due to not being winterized properly last year. As we approached our room the halls and room itself smelled of an odor that we were unable to identify. It was a combination of a dirty gym sock and sweaty bodies. The room was dingy and dirty everywhere we looked. The carpets and furniture are stained. The bedding, which I'm convinced was not changed between guests, was filthy!! Blue paint stains and dirty edges are on the comforters. The toilet wouldn't flush and the tank wouldn't fill with water. We were having to use a pot to fill the tank to flush the toilet. Trying to get hot water to our room was a joke! We had to leave the water on for 15 minutes to get luke warm water for showering. We informed the front desk of all the issues over and over. The response from the front desk was that "due to covid we haven't been able to maintain our property the way we would like." There isn't a manager or maintenence on the grounds after 5pm. There is only one employee who's attitude about things was, oh well...so sorry this happened but there isn't anything I can do for you tonight.This is unacceptable on every level!!! Don't operate a hotel if you can't maintain it.

K ROME: Curtains have rips and holes and don’t close completely. Elevators dirty. Bad smell in public areas, like it was mopped with dirty water. Shower walls broken like there were leaks. Grout dirty. Lots of noisy guests, partying till 5 am!!! Breakfast so-so: watery oatmeal, old dry bread. Would not stay again.

Tiffany Ann: I was charged for a “no partying” policy by this establishment because I had a few balloons and a happy birthday banner. Mind you this was for a 3 YEAR OLD. Also there were only three adults in attendance. I also let the woman at front desk know upon check in. She said that was fine. I spoke to the GM and she was absolutely rude and had a very condescending tone the entire time. Would literally cut me off while I was speaking. I would also like to add that the staff at the front desk throughout my stay was horrible too. This entire place is a joke. They are acting as if this was an actual birthday party. It was a small thing to celebrate my miracle child and I’m being charged. People like this are cruel and disgusting. As a Hilton member I am dissatisfied.

Marc Youab: Very bad hotel dirty rooms ac did not work staff with attitudeRooms: 1/5|Service: 1/5|Location: 1/5 …More

neshra80: I don't know how to start but I'm sure you see other comments just like I saw they're all almost the same I will start with the check in. It took us forever to check in The front desk did not know how to explain the shared room the owner supposedly locked no more shared room one thing the rooms were very very dirty no. Shampoos for couple people at all tissues were empty. No one cleared the room the next day even though we tell them we have our own rules that's the answer they give us. I think this is enough.Rooms: Rooms were not clean, Their customer service is very bad not enough towels in the room even though they know we were 2 people in each room we had couple rooms. I wouldn't recommend anybody to go to this hotel and also Hilton should take this hotel out of their name.

Peggy Houston: Very friendly staff with clean and spacious roomsRooms: Clean and spacious smells very niceNearby activities: Close to the mall

Ricardo Maloy: The only problem I had was the pool was nastyRooms: 1/5|Service: 1/5|Location: 1/5 …More

Tim Christian: The hotel was unable to understand that the booking service had already paid for the stay. Had to pay twice then get refunded once they were able to figure it out. A minor inconvenience but the employee was very rude and short with me about it. This also seemed like an unsafe place with all sorts of warning signs about them not being responsible if your car gets trashed vandalized or stolen. The breakfast was good.

Hussein Ali: Bad bad bad hotel everything was bad. They charged me extra even though I had a confirmed reservation through booking. The fridge was very small and was not working. The AC and the bathroom vent weren't working. They did not switch the room until next day. The hotel was fairly clean and not all staff were friendly. Definitely not booking there again.

Victor Fink: All in all it was a pleasant trip and I enjoy Hamptons quite well. While there were some issues with my payment for booking, it got resolved quite quickly and well.The breakfast was by far the worst part of my stay, it just wasn't well done, the eggs were literally soupy, just like the oatmeal... It was very unfortunate.But the staff was very polite and accommodating!

Crystal Woods: There is nothing that sticks out about this stay other than the filthiness of our room and the pool. Definitely not what I would expect for a Hilton especially when paying over $300 for a room for one night.Rooms: 1/5|Service: 3/5|Location: 3/5 …More

James J Lewis: This place did not meet our expectations at all.Rooms: In all honesty, nothing stood out I should have known the moment we checked in. Our room was infested with bed bugs, we we tried to bring it to the hotel‘s attention we were told that there’s no way even after I showed the front desk the video/pics to prove it. We were forced to sleep in a room infested with bed bugs with our 4 months old son.#Hampton Inn #36400VanDykeAve #Room313 #Amberwasnthelpful#We would like our money back!!!Noteworthy details: It‘s infested with BED BUGS!!!

R: Fecal matter on the walls of the bathroomRooms: 1/5|Service: 1/5|Location: 1/5 …More

Kim Mittelsted: Bathroom filthy! Very dirty through out the room. Furniture all beat up. Likely 20+ years old. I’ve never experienced this filthy of a place at a Hilton. Not Hilton quality, by far!! Kids running and yelling in the halls until late at night and people above us allowing their kids to jump off the beds for hours. Reported to the front desk, but nothing was done. Checked out next day and told I may still have to pay for my additional 2 days due to checking out early. Will discuss that with Hilton! Don’t stay here. Just don’t!

marvin guiger: Well to start off our room was okay at first, then we noticed the carpet and tile floor had not been cleaned there are crumbs and papers and misc stuff on the floor. Probably going to be here for the next people. Could have been cleaner by far. The tub looked like it had blood in it. We had to ask for new sheets due to the fact the pull out bed sheets had pee stains/ dots of blood and hair on them. They tried to charge us $10 per person for wristbands after after 4 people to use the pool. We had 4 kids and 2 parents. Which is nuts. We will never come back here.

David Jirjis: Horrible hotel are room smelt like someone just smoked in it and they won’t even do anything about it DO NOT STAY HERE and employe aren’t good..

Daniel Jirjis: It smells like someone smoked throughout most of the hotel and they didn’t bother to try and help. Do NOT stay here.

Dorothy McQueen: I don’t know why people are giving sich bad reviews,we were very pleased with our stay,The staff was excellent and very friendly,The room was very clean,no smells,we were very happy with the hotel.The only thing if I had to say was the breakfast bar wasn’t all that,would have really love to see sausage gravy and biscuits but it wasn’t to bad.We will for sure be back!Thank you Hampton staff you rock!

Noah Chavez: Room was clean, hot shower, fast check in can't complainRooms: 5/5|Service: 5/5|Location: 4/5Hotel highlights Quiet …More