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1. TownePlace Suites by Marriott Detroit Sterling Heights - Sterling Heights
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· 415 reviews
14800 Lakeside Cir, Sterling Heights, MI 48313, United States
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S B: Decent stay but for the price you pay in room 113 they should take the extra effort and clean a little more. Ac unit completely dusty and needs deep cleaning, trash and debris behind couch and both night stands. Tile in bathroom coming up and the light doesn’t work above the desk.
Simeon Green: My new get away spot...Nearby activities: Across from Lakeside Mall...Walkability: Decent walking...Food & drinks: Free Continental Breakfast...
justin arockia: Booked a Queen Studio room for a long stay but very disappointed with the experience. Mattress was so uncomfortable and it sorts of sinks in into the middle and definitely did not feel like a queen sized too.Breakfast and staff were really good and courteous.Full size kitchen but they don’t supply cleaning essentials and even kitchen knife.Internet is DEAD SLOW. I got speeds of less than 1MBPS. Seriously what are you supposed to do with such speeds…
King Green: Rooms are in need of a little maintenance. Guests are constantly extremely loud outside of your windows at 12am and 6am.Staff was great though!Rooms: 3/5|Service: 5/5|Location: 5/5 …More
Christopher Harris: Have stayed here twice now both times everyone was super niceRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet, Great value …More
Melak Mezaal: Just finished our stay all the way from Florida!The service was great especially the staff super kind and always available to help can always expect a warm welcome when entering the building!The Cafe was GREAT we can't stop talking about how great the treats and coffee is Definitely would recommend this hotel!They also let us build small snowmen outside 😊
Amanda Stewart: terrible serviceRooms: 2/5|Service: 2/5|Location: 2/5 …More
Juan Enrique Galvez: Horrible experience. I checked in the 9th of december 2022, and the 10th i went for breakfast and i requested my right to depart at 4pm, i am entitled by MARRIOTT terms and conditions that TITANIUM members have COMPULSORY 4pm check out ( except convention center and resorts but towneplace is not one of these) and she said because i didnt informed them the previous day they cant guve me any late check out because they have a group of people and they need to clean the room, i requested for the manager ( first shift) and she said she was the manager ( i dont know her name, nobody has a tag on their shirt, pretty unprofessional) and now they cant manage it, i discussed for 5 minutes saying that it s compulsory and im so sorry but i need to leave the room at 4pm. She said that she has the policies printed at the back and she refuses to give me late check out. I said i will call Marriott, she replied, i dont care, I called Marriott Loyalty team from titanium members, and they called her... 5 minutes later they said they can give me 3pm check out. Do u see how u care now? Do i have to threaten u to call Marriott and u accept late check out when they force u only? Rude, unprofessional and horrible service. If she is really an assistant manager or shift manager you guys seriously think twice how you manage your hotel because it s not acceptable to be playing games and threaten to call loyalty team to do what she needed to do from the beginning. Management of this hotel please teach URGENTLY your employees your rules because even if you are a franchise, you MUST COMPULSORILY follow Marriott policies.AND DONT REPLY THIS COMMENT SAYING YOU ARE SORRY AND GIVE YOU ANOTHER OPPORTUNITY. RESPOND THIS WITH ACTIONS, NO WORDS.
Amanda Rose: Had a suite with a FULLY FUNCTIONAL KITCHEN!!! Clean & Location close to shopping and a ton of restaurants
Nora Smith: Very nice place to meet up with family for a couple of nights. Our bed was comfortable, the desk staff kind and helpful, and the breakfast, while limited, was more than adequate. Well done!
Mystikal One: This place has amazing staff the rooms are clean. The beBreakfast could be better but overall love this hotel. Lots of businesses close by.Rooms: Clean nice beds and love the kitchenette. Bathroom is kinda small tho. Still love this hotel.Food & drinks: Need to do better when it comes to the breakfast. Kinda cheap.
Jeffrey Terrian: What a great room!!! Quiet but we shall see as the night goes on. Room is clean, bed is comfy as well as the pillows. And the one sofa has a stain of some sort. Bit cool even after turning the heat up, but still nice. If you have a service dog, heads up. People don't pick up after their pets and there's mega amounts of goose poop especially back behind the hotel. Great place to stay. We will be back for sure.Rooms: Very open floor plan for the room I am inSafety: Seems like a safe and secure areaWalkability: Large grass field to north of property. Mall is across the way, but not sure if its open or what's in it
Michelle Konka: Suite was from the 70s. Stove was dirty. Handles on cabinets dirty. Wasn't vacuumed. The staff were very nice & gave us another room which wasn't any better. We left without staying.Rooms: 1/5|Service: 4/5|Location: 2/5 …More
Casey Stubak: Rooms: my daughter and I loved the two bedroom and fireplace in kitchen but unfortunately they don't do points for the Marriott would definitely love to have the weekend with my daughter but other than that satisfactory they have an allow animals in the rooms are beautiful and separate which is nice very satisfiedRooms: 2/5|Service: 4/5|Location: 5/5Hotel highlights Luxury …More
Eva H: Janae and the staff were very nice and helpful. Janae went out of her way to be helpful and accommodating. The only negative is the rooms could use some renovations.Rooms: 1/5|Service: 5/5|Location: 4/5 …More
Mahmoud Suhail: Was good but pricier than other places, but I liked the suites which has two separate rooms and it has stove and an agreeable fridge.Rooms: 4/5|Service: 3/5|Location: 3/5 …More
Cami Wright: We stay with Marriott often due to work and relocations. This property has been the worst hotel we've ever stayed at!! Upon arrival we noticed the pool was closed even though it states that it is open on the website. Maintenance told us that it hasn't worked all season due to not being winterized properly last year. As we approached our room the halls and room itself smelled of an odor that we were unable to identify. It was a combination of a dirty gym sock and sweaty bodies. The room was dingy and dirty everywhere we looked. The carpets and furniture are stained. The bedding, which I'm convinced was not changed between guests, was filthy!! Blue paint stains and dirty edges are on the comforters. The toilet wouldn't flush and the tank wouldn't fill with water. We were having to use a pot to fill the tank to flush the toilet. Trying to get hot water to our room was a joke! We had to leave the water on for 15 minutes to get luke warm water for showering. We informed the front desk of all the issues over and over. The response from the front desk was that "due to covid we haven't been able to maintain our property the way we would like." There isn't a manager or maintenence on the grounds after 5pm. There is only one employee who's attitude about things was, oh well...so sorry this happened but there isn't anything I can do for you tonight.This is unacceptable on every level!!! Don't operate a hotel if you can't maintain it.
2. Residence Inn by Marriott Detroit Sterling Heights - Clinton Township
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· 16 reviews
44600 Hayes Rd, Clinton Twp, MI 48038
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NESS: Rooms were fine! But if you’re looking for EXTRA fresh clean towels you probably won’t get them or you’ll be treated soo poorly you’ll regret you asked for anything!No towels were stocked in the pool area and when I used my room towels for the SIX girls I had with me due to that I was told I should’ve told them there weren’t any towels in the pool area even though that’s NOT MY JOB. I was a guest! I used to work for the hotel right next door right so I figured the stay would be alright cause they’re both kinda ran one in the same even though one is Marriott and one is Hilton (same owners) just an fyi! So I asked another shift for towels and the previous shift MUST of told her not to give us any for whatever reason! So here’s my thoughts when I mentioned I was there for my daughters birthday the black bald lady named MIMI said oh we don’t do birthday parties. So I said I’m not having a party we already had the party I just came to stay to let the girls swim. I got TWO rooms she only gave me 5 wristbands and said I wasn’t allowed anymore, but in fact I was actually suppose to get at LEAST 5 more because I paid for TWO ROOMS. I SPENT OVER $400 here and that’s how me and my family were treated. Night shift black lady Pamela ALSO VERY RUDE! refused to give towels. I even spoke to the GM Gail (who I was acquainted with from the other hotel). She blew off my complaint and concern like it was nothing which I wasn’t in total shock because she was super lazy working at the other hotel as well! Looks like they already went through 1 GM all I’m saying is BEWARE! They don’t care about accommodating you or taking responsibility for the faces of their hotel! Find somewhere else to stay! I promise you may regret it! So I never got extra towels and I was NEVER able to shower during my stay! Oh and also I was threatened with the police just for constantly asking for towels as well. Smh!
Jimmay Teed: Rooms nice, new. Was on the 2nd floor And heard the southside exit door SLAMMING ALL NIGHT LONG!!! Fix that now!!Rooms: 5/5|Service: 5/5|Location: 4/5Hotel highlights High-tech …More
Heather Rix: Night shift front desk girl was very rude. Had her friend hanging out at the desk with her the whole shift…asked for towels for the pool ( pool area was out) she rolled her eyes and said ugh!! I told her sorry for inconveniencing her. Her friend had to come with us to get towels the whole time being extremely immature. Then when I went to tell them my room was out of toilet paper there were multiple people down at the desk watching videos and goofy around. Very poor service…Rooms: Our room was clean, but there was still food in the fridge from previous guestsNoteworthy details: Pool area was fine..water was to cold for me, but my son loved it.
majd altwal: I love this place. My family and I have been here since September. I can not tell you how much I love this place and the staff. Pamela and Tamika always making sure I have fresh coffee. The staff hear a friendly, outgoing, and professional. They are very accommodating to my families needs.Food & drinks: The breakfast could be a little better. But not bad
Lee Berg: Such a great experience!Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury, Great value, High-tech …More
Tanya Siddle: The hotel looks amazing from the lobby to the rooms! Haven't interacted with staff other than check in and very friendly at 11:45 at night 😂Rooms: 5/5|Service: 4/5|Location: 4/5 …More
Michael Lamphier: Room was good but no place to hang clothes no closet and no hooks on any wall the hot breakfast was a joke everything was cold and hard unable to eat.
john Decker: I'm a premium Marriott member we checked in due to power outage this was pretty new everything was great except the breakfast very little offeringFood & drinks: Free breakfast consisted cereal bread and juice
Winter: Wow. Beautiful hotel and a beautiful room. Everything you could possibly want or need in a hotel room. The bathroom shower was gorgeous and there was a "vanity" type area that I wish I had in my own house lol was a little disappointed leaving this morning because I wanted to take it with me.Even though there was a full kitchen in the room, they still offer breakfast in the morning.. However, it is on the weaker end of hotel breakfast from the numerous other hotels in the area I have stayed at recently. I feel like they would be better off just getting rid of the breakfast together because it seems to be getting some unjustified negative reviews. The hotel and rooms are perfect. Breakfast. Not so perfect. Not even close fo being g a deal breaker or a star remover issue lolRooms: Beautiful and spacious.
Rachel Homberger: The location is great for me and I was happy to finally see a hotel in this area for when I come home to visit family and friends. I was disappointed with the stay overall though. When I arrived, the front desk receptionist was sitting in the corner on her cell phone and didn't even notice I was standing there for almost three full minutes, until another customer walked up behind me and said something. Once she did get up to help me she just kind of shoved my room key at at me with no instructions of where to go or find things, no eye contact or niceties whatsoever - definitely made me feel like I was interrupting her.For a new property the room was not in great condition - light fixture in the kitchen was broken, toilet seat was crooked and loose, water spots on the ceiling and an awful smell of mildew in the bathroom/closet area on the carpet. The housekeeping job was subpar also - lotion bottle in my bathroom was half used and not replaced, there were crumbs all over the barstools, and the "do not disturb" sign was missing - I had to go downstairs and get one myself and take it back up to hang on my door.I was hoping I had found my new "go to" hotel when I came home to visit family but unfortunately, this probably is not it.
Leslie Clink: Stayed 2-6-23 through 2-10-23. Pool was closed the entire time, no employees knew exactly why or when it would re open. Younger clerk at night time was no where to be found that Thursday night, we waited downstairs for 20 minutes needing toilet paper & an extra blanket, she left to “make coffee” in the kitchen area with 2 other guys that were not staff & did not come back out. Went back upstairs since it was now kids bed time. Called downstairs over & over for the next hour, she never picked up. Went back down there an hour later. Still not at the desk, ended up taking toilet paper from their public restroom. Breakfast was not the best considering the price you pay for a room, not many options. Positive, Room was very nice & the maid staff was super friendly & kind.
michael neis: They're in the hospitality industry and every time their staff orders delivery they don't tip our drivers. Not very classy! I wouldn't stay here!
Laura Marsh: This hotel is seems nice on the outside but pull the covers back and the sheets are nasty! House keeping do not clean as they should, my room pillows smells like someone old perfume so I know they have not been washed and the bathroom shower was not clean. They get an attitude when you complain about the things they should have clean. I would never recommend this new hotel to anyone and the staff is unprofessional and ghetto!
Susan Burkhardt: This property does not return phone calls nor will the general manager take a call to assist with group reservation. Very disappointed that we were unable to use this property for a large group event. As a Marriott Bonvoy member I am used to much better service from any Marriott property.Service: 1/5 …More
Cassie M: Unlike other reviewers, I thought the breakfast bar was excellent. They have a variety of food and had oat milk. They even had cold brew coffee. There were two staff members cleaning and restocking the whole time I was eating. The hotel itself is brand new and very clean and spacious. I love the layout of the room. All in all I will be returning!
3. Candlewood Suites Detroit Sterling Heights, an IHG Hotel - Macomb Township
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· 16 reviews
15595 Hall Rd, Macomb, MI 48044
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Josetta Duhart: Very clean & quiet...customer friendly. Great location for all kinds of dining and shopping.Rooms: 4/5|Service: 4/5|Location: 4/5Hotel highlights Quiet, Great value …More
David Roberts: really nice clean n the most friendly staff I met in awhile..pool is really nice just alittle small n weird entrance but over all great stay.Rooms: 5/5|Service: 5/5|Location: 4/5 …More
Travel MD: Rooms: Nice and newNearby activities: Lots and lotsFood & drinks: Too many options nearby
Kristen R: This place is so clean and the staff were very friendly. I did find it strange that housekeeping tried to come into my room twice; once around 7:30 am and then after 8 am. Woke me up both times.Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Lisa Tiracchia: The room was so clean. The bed was comfortable. Nice size dresser with derp drawers and closet was a good size. The staff was very welcoming and friendly.Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Durrelle White: Very goodRooms: 5/5|Service: 5/5|Location: 5/5 …More
Lanae Lanae: Great staff literally great house keeping clean cool location and very quietRooms: 5/5|Service: 5/5|Location: 5/5 …More
Winter: Very nice and brand new! There is no complimentary breakfast, but there is a full kitchen, minus the stove, inside your room. There is also a National Coney island in the same parking lot area. Great location if you want to be central to everything on Hall Road. They also have a guest laundry room on site so I could see this being a great hotel for extended stays. Oh! And pet friendly.
Steven Parker: Stayed for 2 nights and was pretty good. Hotel is in a great location and plenty of parking. Hotel is new and clean. Staff was very friendly. Only complaint would be that the mattress was not comfortable. I understand that comes to personal preference so not a huge deal.Rooms: 4/5|Service: 5/5|Location: 5/5Hotel highlights Quiet …More
Fenilkumar Patel: This was my second stay. Got a room on ground floor. I preferred the room on the floor above ground. Additionally the cabinets were distorted. Upon informing the front desk, I was informed that was due to cold weather. I feel bad for the owners but they should understand the consequences with the choice of materials.Nearby activities: Good area for shopping around this place.Food & drinks: Multiple options near by to eat.
Marilyn Farmer: Many issues. Toilet didn't work. No gfi recepticals staff unpleasant and not helpful. Did not clear snow off sidewalks. Very unpleasant stay.Rooms: 1/5|Service: 1/5|Location: 5/5 …More
Omara McGee: Very nice staff & my room was very cleanWe loved our stay ❤️ will go againRooms: 5/5|Service: 5/5|Location: 5/5 …More
Shawntell Clark: Staff was friendly rooms were basic. But clean and nice. We had a full kitchen set up in the basics room with cookware ect. In cabinet.over all a great experience.Rooms: 3/5|Service: 4/5|Location: 4/5 …More
Charles Mault: Haven't booked yet.
Jazmen Harvey: I first found out about this hotel back in August/September when my family and I lost power. Traveling and trying to find openings with 3 small children is never easy. At such a stressful time the representative Jay made sure my family and I were all set and had a smooth check in and stay. We just went back for my sons 7th birthday and again we had great service. The rooms are very spacious and clean. This is my new favorite place to stay when I am with my family.
Teddy Wells: Hotel was nice quite kiwanna was the best she made sure that we was comfortable and her customer service was excellent rooms was good.size I would be coming back to hotel when I come.back to MichiganRooms: 5/5|Service: 5/5|Location: 5/5 …More
Chris Moss: This is a new hotel. Only open 3 months at the time of my visit. Rooms were immaculate, quiet and comfortable! Staff was friendly and inviting. Great location. Plenty of shopping, attractions and dining in the area.Nearby activities: CJ Barrymore's, Dave and Busters, Lakeside Mall, Partridge Creek are a few nearby attractions.
Gee Me: New - open about 2 months at the time we stayed. Got a room with 2 queens. It has a full, well-equipped kitchen - full-sized fridge, microwave, stovetop, dishwasher, cooking utensils, pots and pans, full place settings. The weird thing was that there wasn't a dining table, per se. One person could eat at the desk and another at a side chair with a small tv-dinner type of table, but no manner of eating together. There's plenty of storage space for your things. There was ample parking. It's probably easiest to get to from Hayes road or west-bound from Hall road. It's a little confusing if you are going east-bound on Hall road. The room was clean and the staff helpful. We would stay again.
Barron Brissette: Great location to shopping . 🛍 All of the rooms are very new smells fresh. The pool was nice 👌 we wanted a hot tub but got an upgraded king room because their was none left.Rooms: 5/5|Service: 3/5|Location: 5/5Hotel highlights Quiet …More
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4. Staybridge Suites Sterling Heights - Detroit, an IHG Hotel - Sterling Heights
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· 120 reviews
8333 15 Mile Rd, Sterling Heights, MI 48312
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Fadi Auchi: Clean always
Tiffany Campbell: Even though I love everything about the room in the I felt like we were racially profiled we were Follow To our rooms follow to the pool area follow to the bonfire a area and I just felt like that wasn't rightIRooms: 4/5|Service: 1/5|Location: 4/5Hotel highlights Quiet …More
Jim Peacock: Very clean and friendly staffRooms: 4/5|Service: 4/5|Location: 4/5 …More
D Jeffs: They love dogs too! Beautiful swimming pool and staff could not be more polite and social.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury, Romantic, Kid-friendly, Great value …More
Mirella Labrada: Greatest Place for employ ment mentRooms: 5/5|Service: 5/5|Location: 5/5 …More
RK Omo: We were power outage refugees our little chihuahua and our elderly mother both have serious health issues so sitting in a house with no power was not an option. Staybridge was great the room was spacious and clean the kitchenette with a big microwave and big fridge were great. All of the staff were wonderful from the front desk to the breakfast bar personnel and the room maid. And our little chihuahua was comfortable in the room and on the grounds. Thank you to all for making a challenging situation a lot less stressful.
SLH: Normally I don’t post negative reviews of businesses, but this one needs to be addressed! I wanted to book my mom in a hotel, she’s 80 and lost power to the ice storm. Her basement is flooded and she was in a house of 55 degrees. I called the Staybridge Suites in Sterling Heights. This is what I found most very disturbing. The hotel itself had rooms it was not booked and I wanted to get her out of the cold right away. They were going to charge me a rate for the room and $75 for early check-in. Check in wasn’t till 3 o’clock and the hotel was not full. What kind of a business is this that lets people freeze or charge them extra money because they are desperate. This needs to go viral in this hotel, I’ll never get my business again !Your response was clearly inhumane as I read your reply. You basically took advantage of a horrendous situation to make money! Many other hotels took people in early and did not charge any fees at all! Your hotel was not even full when I called, therefore, your deductive reasoning clearly contradicts what you wrote! The room was available and needed no maid service.,Maybe you should think about this next time your loved one needs help and some cruel person wants to make money off of your situation. I can name at least ten hotels who accepted cold people into their hotel! It’s called price gauging and I hope the attorney general will take action. In the meantime, my circle of friends and family is rather large and will not solicit your hotel ever!
Noey E: Wonderful staff. Comfortable beds. The best home away from home.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet …More
Irene Jones: Clean and comfortable hotel pet friendly up to 50lb weight free breakfast and laundry room. Would definitely recommend.
Dominic Göther: Mega Hotel, bin ab sofort Fan. Montag bis Mittwoch auch abends Kleinigkeiten zum Essen, Waschmaschine und Trockner umsonst. Frühstück abwechselnd (wenn auch alle 3 Tage das gleiche) Indoor Pool und Fitnessraum vorhanden. Sehr nette Angestellte egal wo man schaut. Absolute Empfehlung
joseph plaza: As close to 5 stars as you can get.. Helpfull and friendly staff......well appointed rooms as well as clean parking lot and common areas inside.The pool was a warm 90 ° the fitness center has all you could need. As well as free laundry onsite. There is a sundries store and several days a week they offer beer, wine and snacks from 530 until 7pm.
Amber Jones: This is our second year hear, and we enjoy it every time!!Rooms: 4/5|Service: 5/5|Location: 4/5 …More
Steven Moses: Very nice and clean, friendly staff
Catherine Manssor: This place is amazing! Everyone here is nice and helpful! I am extremely happy with Layla’s, one of the housekeepers there, friendliness and helpfulness and how she does everything with such a positive attitude!Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Nestor Gomez: Really nice place to stay, the staff is really helpful and kind!The location is really good you have a lot of stuff near.
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5. Hampton Inn & Suites Detroit/Sterling Heights - Sterling Heights
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· 597 reviews
36400 Van Dyke Ave, Sterling Heights, MI 48312, United States
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Art Rome: The fan in the bathroom didn't work, the bathroom is obsolete, the water in the sink doesn't drain normal, the electric outlets are old and won't hold the phone charger. The 2 nights staying at this hotel there was a group of black families whom rented 3 rooms on the 2nd floor and they were loud, running in the hall, nocking doors, jumping, laughing, screaming during both 2 nights we stayed until 4.40am. We complained to the front desk personnel but the issue wasn't fix. These Careless individuals continued been noisy during the 2 nights disturbing the peace and the sleep of the other hotel renters. There was garbage outside on the drop off area, also at some point the lobby and elevators smelled nasty. We are very disappointed.
K ROME: Curtains have rips and holes and don’t close completely. Elevators dirty. Bad smell in public areas, like it was mopped with dirty water. Shower walls broken like there were leaks. Grout dirty. Lots of noisy guests, partying till 5 am!!! Breakfast so-so: watery oatmeal, old dry bread. Would not stay again.
Tiffany Ann: I was charged for a “no partying” policy by this establishment because I had a few balloons and a happy birthday banner. Mind you this was for a 3 YEAR OLD. Also there were only three adults in attendance. I also let the woman at front desk know upon check in. She said that was fine. I spoke to the GM and she was absolutely rude and had a very condescending tone the entire time. Would literally cut me off while I was speaking. I would also like to add that the staff at the front desk throughout my stay was horrible too. This entire place is a joke. They are acting as if this was an actual birthday party. It was a small thing to celebrate my miracle child and I’m being charged. People like this are cruel and disgusting. As a Hilton member I am dissatisfied.
Marc Youab: Very bad hotel dirty rooms ac did not work staff with attitudeRooms: 1/5|Service: 1/5|Location: 1/5 …More
neshra80: I don't know how to start but I'm sure you see other comments just like I saw they're all almost the same I will start with the check in. It took us forever to check in The front desk did not know how to explain the shared room the owner supposedly locked no more shared room one thing the rooms were very very dirty no. Shampoos for couple people at all tissues were empty. No one cleared the room the next day even though we tell them we have our own rules that's the answer they give us. I think this is enough.Rooms: Rooms were not clean, Their customer service is very bad not enough towels in the room even though they know we were 2 people in each room we had couple rooms. I wouldn't recommend anybody to go to this hotel and also Hilton should take this hotel out of their name.
Peggy Houston: Very friendly staff with clean and spacious roomsRooms: Clean and spacious smells very niceNearby activities: Close to the mall
Ricardo Maloy: The only problem I had was the pool was nastyRooms: 1/5|Service: 1/5|Location: 1/5 …More
Tim Christian: The hotel was unable to understand that the booking service had already paid for the stay. Had to pay twice then get refunded once they were able to figure it out. A minor inconvenience but the employee was very rude and short with me about it. This also seemed like an unsafe place with all sorts of warning signs about them not being responsible if your car gets trashed vandalized or stolen. The breakfast was good.
Hussein Ali: Bad bad bad hotel everything was bad. They charged me extra even though I had a confirmed reservation through booking. The fridge was very small and was not working. The AC and the bathroom vent weren't working. They did not switch the room until next day. The hotel was fairly clean and not all staff were friendly. Definitely not booking there again.
Victor Fink: All in all it was a pleasant trip and I enjoy Hamptons quite well. While there were some issues with my payment for booking, it got resolved quite quickly and well.The breakfast was by far the worst part of my stay, it just wasn't well done, the eggs were literally soupy, just like the oatmeal... It was very unfortunate.But the staff was very polite and accommodating!
Crystal Woods: There is nothing that sticks out about this stay other than the filthiness of our room and the pool. Definitely not what I would expect for a Hilton especially when paying over $300 for a room for one night.Rooms: 1/5|Service: 3/5|Location: 3/5 …More
James J Lewis: This place did not meet our expectations at all.Rooms: In all honesty, nothing stood out I should have known the moment we checked in. Our room was infested with bed bugs, we we tried to bring it to the hotel‘s attention we were told that there’s no way even after I showed the front desk the video/pics to prove it. We were forced to sleep in a room infested with bed bugs with our 4 months old son.#Hampton Inn #36400VanDykeAve #Room313 #Amberwasnthelpful#We would like our money back!!!Noteworthy details: It‘s infested with BED BUGS!!!
R: Fecal matter on the walls of the bathroomRooms: 1/5|Service: 1/5|Location: 1/5 …More
Kim Mittelsted: Bathroom filthy! Very dirty through out the room. Furniture all beat up. Likely 20+ years old. I’ve never experienced this filthy of a place at a Hilton. Not Hilton quality, by far!! Kids running and yelling in the halls until late at night and people above us allowing their kids to jump off the beds for hours. Reported to the front desk, but nothing was done. Checked out next day and told I may still have to pay for my additional 2 days due to checking out early. Will discuss that with Hilton! Don’t stay here. Just don’t!
marvin guiger: Well to start off our room was okay at first, then we noticed the carpet and tile floor had not been cleaned there are crumbs and papers and misc stuff on the floor. Probably going to be here for the next people. Could have been cleaner by far. The tub looked like it had blood in it. We had to ask for new sheets due to the fact the pull out bed sheets had pee stains/ dots of blood and hair on them. They tried to charge us $10 per person for wristbands after after 4 people to use the pool. We had 4 kids and 2 parents. Which is nuts. We will never come back here.
David Jirjis: Horrible hotel are room smelt like someone just smoked in it and they won’t even do anything about it DO NOT STAY HERE and employe aren’t good..
Daniel Jirjis: It smells like someone smoked throughout most of the hotel and they didn’t bother to try and help. Do NOT stay here.
Dorothy McQueen: I don’t know why people are giving sich bad reviews,we were very pleased with our stay,The staff was excellent and very friendly,The room was very clean,no smells,we were very happy with the hotel.The only thing if I had to say was the breakfast bar wasn’t all that,would have really love to see sausage gravy and biscuits but it wasn’t to bad.We will for sure be back!Thank you Hampton staff you rock!
Noah Chavez: Room was clean, hot shower, fast check in can't complainRooms: 5/5|Service: 5/5|Location: 4/5Hotel highlights Quiet …More
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6. Staybridge Suites Detroit-Utica, an IHG Hotel - Utica
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· 443 reviews
46155 Utica Park Blvd, Utica, MI 48315
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Shannon Sanchez: Check in was smooth, didn't even require a card for incidentals. The room was a 1 bedroom suite with the kitchenette, and spacious. However, I can tell no one checks behind housekeeping to make sure they're cleaning what they're supposed to. I could tell the bathroom was not swept at all, and the microwave not wiped out. So who knows what else was neglected. Breakfast was ok. The area is very congested and lots of heavy traffic. I would probably choose this location again if it wasn't for how busy the area is.Nearby activities: Tons of stuff to do in this area
Kayla Check: The rooms are pretty decent. However, pricing is high, and staff isn't the most friendly. Their is food included, to which I attribute the added costs, but it's not anything I'd brag about.Rooms: 4/5|Service: 4/5|Location: 4/5 …More
David Zaner: This Place met my expectations in every way except fir a terrible experience I had with the management one day. KESHAUNE J was extremely rude and said I had to leave by 2 or she was calling the police. I explained that it was Paid for but I would provide paperwork shortly. I walked down to the office and by that time she realized that the room was already paid for and an employee overlooked it. She quickly apologized and blew it off then got extremely loud and rude with me and told me I could leave. I cannot believe how this person acted and they are responsible for anything dealing with the public. I guarantee that they wouldn't act that way if their manager was around.
Robert Bull: Noteworthy details: Their continental breakfast is out of site. And 3 times a week they serve dinner.Rooms: 4/5|Service: 5/5|Location: 4/5Hotel highlights Luxury …More
Simon Williams-Im: Lovely hotel, the staff are super friendly and the room is very comfortable!
Linda Spadafore: Very clean. Breakfast could use a littleRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury, Great view, Quiet …More
Jason Fisher: Nice 2 room suites. We got in late the first night, we had to wait for an hour for the computer, and the lady working was rude. She also didn't tell me that since my 6 day stay went through the weekend I would get charged an extra $200. I went back to stay 7 more days today, and the same lady canceled my reservation. I stay in IHG hotels for several months a year. The rude lady and her boss are the only IHG staff that have ever made me feel unwelcome
John Smith: Great hotel, staff was awesome, room was perfect!!Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Samantha Rager: Not kid friendly or special needs friendly at all. The walls must be paper thin, because my nephew with special needs was just being changed and there was a noise complaint filed. If we were blasting cocomelon or running around, I would understand, but he was being changed. How thin are the walls if a changing warrants a noise complaint. They kept pounding on the walls even after we tried putting them to bed, so their dad had to take them home and they ended up missing my wedding.There was also something like vomit still caked on the curtains, shoddy repairs throughout the rooms. One lamp that was supposed to have two bulbs, just had one, and that one didn't work.There looked like those little neon toothpicks sticking out of the ceiling and like it hadn't been vacuumed. The living room of the two room suite wasn't humid, but the bedrooms felt cold and damp.
Dedee Mo: Rooms: Room was really spacious. However a few things were broken but staff addressed it and fixed immediately!Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Michelle Jarrard - Kearns: Great hotel, clean
Vic Hall Sr: Very nice Staybridge Suites and will be staying their again on my business travels to Sterling Heights. The Management and Cleaning Staff were very friendly.Rooms: The room was very clean and the bed very comfortable to sleep in.
Trudy Kopitz: Rooms: There's things in the room that have been broken for at least a year and still not fixedHave dame room every time.
William Hines: The staff act like they don’t want to work, everyone I came in contact with had an attitude which is bad because the hotel is nice but the service was shityRooms: 5/5|Service: 1/5|Location: 5/5 …More
Carolyn Bush: Incredible! Wonderful! Grateful! Just a few words that come to mind after our stay at Staybridge. Our pipes burst in our home while we were on vacation and we needed a place to call ‘home’ while our house was being renovated. Buki, Mildred and staff were so good to us from the moment we walked in that door. They were all very caring and compassionate. The housekeeping staff was so friendly, they would take time to visit. We were devastated about our home, but everything happens for a reason and God truly blessed us with our stay there. I can’t thank them enough for everything they did to help my husband, myself and my two teenage daughters feel at ‘home’. Highly recommend it for long term or short term stays! And yes, they breakfast was amazing, 7 days a week and a light meal Monday - Wednesday for social hour. Free laundry.
Dennis Squires: Great place! Everyone was very kind and helpful, and the rooms were beautiful.Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Gregory Wnek: Clean place!
John Young: The suite was more expensive than TownePlace suites and it’s disgusting. I found someone’s dirty T-shirt in one bathroom, a Juul pen under the chair and the kitchen trash was completely full. Don’t stay here.Rooms: 1/5|Service: 3/5|Location: 3/5 …More
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7. Holiday Inn Express & Suites Sterling Heights-Detroit Area, an IHG Hotel - Sterling Heights
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· 513 reviews
8515 15 Mile Rd, Sterling Heights, MI 48312
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Babette Alexander: Great!!!Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Kid-friendly …More
aws jidd: Food & drinks: Excellent breakfast and excellent serviceRooms: 5/5|Service: 5/5|Location: 5/5 …More
noora alattar: Food & drinks: Breakfast was delicious chef Hilda👌🏻Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet …More
Rob Boberts: Good spot. Clean, nice area with plenty of eat and entertainment around. No sign of bed bugs. Decent gym.Rooms: 4/5|Service: 4/5|Location: 4/5 …More
LAURA H: Looks very nice from the outside, I didn't stay at this location but love holiday inn express
Jim and Debbie Mangiapane: I had an excellent stay (again) at this hotel. Front desk staff was warm and welcoming. The room was very clean and seemed recently updated. Breakfast was well tended yet pretty basic. The room was very quiet and the bed very comfortable. Plenty of parking and very cose to everything you need. Has to be one of the best hotels in the area.Rooms: Very clean and updated. Plenty of USB charging ports. My room was very quiet and bed was very comfortable.
T Hunter: Late night employee wouldn’t open the door for me until he checked in a guest. Made me wait 15 minutes at midnight with my luggage. After I was allowed into the hotel in the middle of checking me in he told me that since I went through a third party to check in they I wasn’t even a true IHG customer. I asked why I wasn’t let in after ringing the bell. He said because he had been a front desk clerk for 4 years at the hotel so he runs it the way he wants. When I asked his name and could I get a business card. He instead offered his phone number and said his name was “black” He began to text me throughout the night and offered me free snacks and a room. Later “Black” told me that he assumed I wanted a room to have a party. I definitely felt profiled on this visit. The employee continued to text and flirt with me several days after checkout for some reason. The hotel has never reached out to me regarding the complaint, nor issued and apology for the inexcusable treatment.
Sara Sadri: Breakfast was delicious!They have an automatic pancake maker.Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Maria Bentley: Kind of disappointed. The room needs updating.
Steve KoB: Amazing Hotel! Would give it more than 5 stars if possibleThe staff is impeccable. The rooms are spotless. Very safe area. Only hotel you should pick in the Detroit area!Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Walter Holloway: Very clean. Nice rooms. Great price.
Saja S: They were the worst I highly do not recommend it they are so rude with the customer and gave us a different room and and when we told them it wasn’t the same room we booked the short girl at the front desk said that “do not book a room from expedia because they put a different pictures that’s doesn’t look like the room and we don’t have this suites in the hotel” Never coming back again 👎🏼
AYah Sleibi: Bad and rude customer service especially the short girl at the front she’s disrespectful and they put a different pictures on the website it doesn’t look like the room at all and the suite was supposed to be for 6 people and they gave us a room for 4 people only. Do better and be honest with your customers!Rooms: 1/5|Service: 1/5 …More
Maryam Alkattan: The Worst ever… customer service under zero, unhelpful :)Rooms: 1/5|Service: 1/5|Location: 1/5 …More
amenah alkattan: Zero customer serviceRooms: 1/5|Service: 1/5|Location: 1/5 …More
Robin Brooks: This is my favorite Hotel to use while in State. However, this time, our rooms where under a family that allowed their children to bounce the balls at all times of the night. Some parents can really be inconsiderate of others. I will definitely request top floor from here on outRooms: 5/5|Service: 5/5|Location: 3/5Hotel highlights Kid-friendly, Great value …More
Jason Rapsinski (SarcasticJynx): We arrived at the location and the power was out and we were told that there were no other rooms available anywhere in the city. No hot water, no lights, no working outlets, and not even a functioning heater. We decided to stay because we were told that we would likely receive compensation for the rooms barely functioning.We were still charged full price and when we tried to contact the manager he was extremely hostile and refused to give us more than $50 for two nights. Concierge staff was lovely and patient, but management is running a scam. Avoid at all costs.
Torron Joyner: This is great hotel and price is great 👍 we spent our 2 year's wedding anniversary and valentines day February 14 2023 one night stay through February 15th me and my wife love, the breakfast and fitness room, 💯 we back soon.
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Extended stay hotel
8. Homewood Suites by Hilton Warren Detroit - Warren
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· 351 reviews
31993 Van Dyke Ave, Warren, MI 48093
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9. Extended Stay America - Detroit - Sterling Heights - Sterling Heights
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· 329 reviews
33400 Van Dyke Ave, Sterling Heights, MI 48312, United States
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Darrin Reynolds Jr.: Rooms: Clean, friendlyNearby activities: Shopping, driving, restaurantsSafety: Big staffWalkability: Wheelchair accessibleFood & drinks: Breakfast in the morning love
Mark Ream: Clean and friendlyRooms: 5/5|Service: 5/5|Location: 5/5 …More
Trell Jones: 🤟🏾
Jon Sovsky: Found socks that weren't mine
Phoebe “Phoebalicious” Atwood: Noteworthy details: Laundry on siteRooms: 5/5|Service: 4/5|Location: 4/5Hotel highlights Quiet …More
Jackilynn “Jacki Raye” Dickey: Everyone here has been so kind and helpful. I didn't originally intended to stay here and had found myself actually stranded without a ride or a plan and on the chance booked a room here.Nicest room set up, perfect size room and layout, extremely comfortable bed. Absolutely thrilled to have ended up here!!!Rooms: I have loved my room and have been so comfortable, it's the closest thing to being home I think I could have ever found in a hotel setting.Walkability: There's literally everything that you would need here grocery stores within walking distance convenience stores, tubby's subs, Popeye's Chicken, Leo's Coney Island across the street... Very convenient as a place to be stuck without a ride.
Ciara Bryant: We had a great timeRooms: The room was lovelyRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury, Great view, Romantic, Quiet …More
Hannah Villaire: John had went the extra mile to ask the nice cleaning lady if she could double check to see if our room was cleaned. When we walked in the room it was nice and clean! Thank you!Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Maria Salazar: Deben hacer más aseo a las habitacionesServicio de toallas eficienteLos muebles de cocina deterioradosPersonal agradable pero debe tener más etiqueta en uniformes, presencia, presentación personal
Lauren Reynolds: The floor was sticky in my room, kitchenette was beat up, there isn’t a power outlet on either side of the bed close enough to charge your phone and still be able to use it from bed, there was at least 8 pieces of hair in my shower, a piece in the sink, a visible hairball on the floor, dust on the lamps, 2 of my 4 towels had hair and makeup stains on them… I know it’s a cheap hotel but you can do much better in this price range. Book somewhere else! To their credit, the bed was comfy and the staff was nice. Breakfast was also just bagged muffins, nature valley bars and instant oatmeal with nothing but hot water to mix with-not really even a continental.
Eric Knoedler: Had to leave after a few hours. Staff was nice however the rooms were bad. After a few hours started sneezing and coughing. Found hair balls, food and filth under bed and dresser. Had to lysol the whole room but didn't help.Rooms: 1/5|Service: 4/5|Location: 4/5 …More
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10. Tru by Hilton Sterling Heights Detroit - Sterling Heights
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· 616 reviews
36599 Van Dyke Ave, Sterling Heights, MI 48312, United States
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Liz Sugar: This place has bed bugs!! Stay away!Rooms: 1/5|Service: 1/5|Location: 1/5 …More
Chrys Swingler: Noisy, broken air conditioning, broken room phone, and BEDBUGS. Avoid!Rooms: 1/5|Service: 1/5|Location: 1/5 …More
m scott: Good rooms but not recommended for a Family ReunionRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet …More
Amr Khalil: Thieves, they will charge you for already broken stuff in the room and claim you broke it.Do not recommend.Rooms: 1/5|Service: 1/5 …More
Dimpleroast Swatbot (Your Mom): Learned last second there's no laundry room here at all like the other Tru in Troy which actually just threw all my plans into complete disarray and which makes it that much more dirtier here for customersRooms: 5/5|Service: 3/5|Location: 4/5 …More
Sarah Spicer: Love it awesome Excellent Job well doneRooms: 5/5|Service: 5/5|Location: 5/5 …More
Franny Bowser: Sara at the front desk made our stay so enjoyable ❤️✌️Nearby activities: DispensariesWalkability: Can walk to many restaurants and shoppingFood & drinks: The blueberry mule was amazing
Ron Miskanis: Easy and fast check in, helpful friendly staff..great breakfastNoteworthy details: Nice pool areaRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Great value …More
lisia sanders: Rooms: 5⭐️Nearby activities: 5⭐️Safety: 5⭐️Walkability: 5⭐️Food & drinks: 5⭐️Noteworthy details: 5⭐️
Robin Kuczynski: Very snarky/ rude front desk employee! Been an employee for 7 years, as she had to point out when I asked if she talked to all her guest the way she was talking to me. She even felt inclined to point out that apparently I was the one having a bad day! 😆 I wasn't until she started being rude.Service: 1/5 …More
Stephanie Gridley: After messing up our clearly communicated request for two adjoining rooms to accommodate my large family (to celebrate my daughter's birthday nonetheless), and having their front desk agent assure my husband we would not be charged for the rooms they gave us, we were indeed charged for rooms we never set foot in. Going on three weeks and they still have not refunded our money. They ruined my daughters birthday and charged us $400 to do so. Crappiest customer service EVER.In response to the owner: YOUR front desk employee told me we would not be charged, and that third party said that your hotel would not authorize the refund. If you are willing to authorize the refund, please do so. Also, I thought I was booking directly from your website and had no idea I was dealing with an outside service. They do not seem reputable.
Malissa LaFleur: I take my kids their all the time and we keep coming back.. being in michigan it's difficult during the winter months to have a little getaway that's affordable and staying here is always a treat for me and my kidsRooms: The rooms are nice and kid friendly the beds are very comfortable and open.Nearby activities: Tons of restaurants near by
Kyle Rucker: Grand ol breakfast. Oatmeal, great eggs, perfect sausages/Bacon cooked to perfection .Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Kid-friendly …More
fidelia Udanoh: If you wanna get eaten up like Sunday breakfast by bed bugs stay here !!!! Bathroom was also filthyRooms: 1/5|Service: 1/5|Location: 1/5 …More
Danyielle Warrick: Very clean. Staff was great
Brittney Smith: Hotel had no power, wasn’t told this at check in, he took me to my room and had no electricity or heat, I went back and asked for a room with heat and lights bc there was multiple rooms with it and he said he didn’t know how to move me and power would be on within the hour. Power never came on , I had my 1 week old baby wrapped in 5 blankets and had to feed and change diapers in the dark. Was told at check out I would get refund. They charged me full price and the GM is ignoring all my calls and the front desk staff (Tracy)will yell over the phone when I call.
11. TownePlace Suites by Marriott Detroit Warren - Warren
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· 411 reviews
7601 Chicago Rd, Warren, MI 48092
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12. Sonesta Simply Suites Detroit Warren - Warren
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· 332 reviews
7010 Convention Blvd, Warren, MI 48092
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13. Affordable Suites of America Detroit-Warren - Warren
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· 4 reviews
30180 N Civic Center Dr, Warren, MI 48093
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14. Knights Inn Sterling Heights, MI - Sterling Heights
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· 377 reviews
7887 17 Mile Rd, Sterling Heights, MI 48313, United States
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15. Super 8 by Wyndham Sterling Heights/Detroit Area - Sterling Heights
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· 497 reviews
34550 Van Dyke Ave, Sterling Heights, MI 48312
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16. Hilton Garden Inn Detroit Utica - Clinton Township
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· 80 reviews
44700 Hayes Rd, Clinton Twp, MI 48038
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17. La Quinta Inn & Suites by Wyndham Detroit Utica - Utica
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· 735 reviews
45311 Park Ave, Utica, MI 48315
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18. Hyatt Place Detroit/Utica - Utica
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· 705 reviews
45400 Park Ave, Utica, MI 48315
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19. Courtyard by Marriott Detroit Utica - Utica
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· 417 reviews
46000 Utica Park Blvd, Utica, MI 48315
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20. Holiday Inn Express & Suites Detroit - Utica, an IHG Hotel - Utica
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· 536 reviews
45555 Utica Park Blvd, Utica, MI 48315
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