Best Diamond Buyer Ann Arbor Near Me

Celeste Gentile: We have purchased several items from Lewis over the last few decades. Always beautiful items and friendly, kind, and helpful service! Wanted to especially note that very recently, after my father-in-law‘s passing, we were in a rush to get his wedding ring polished and buffed for his burial. Lewis not only took on the job but did it within a day and a half so that we could have it in time. All of the staff are so kind and friendly and helpful. I will always be forever grateful to them for their kindness and speedy service.

jairam rajan: Excellent customer service,very pleasant interaction.Overall a FIVE.

T yler: Had a great experience purchasing a watch here. Start to finish fantastic service.

Audrey Schwimmer: Had my engagement ring repointed and it came back looking brand new after 39 years of wear! Thank you Lewis Jewelers.

John Doran: Lewis Jewelers is the place to go for top notch jewelry, knowledgeable and friendly expert Staff, and full service jewelry repair….. Great group of people - will be back as a customer for sure !!!!

Devin Day: Do not service your pieces here unless you want them to come back damaged. I brought two quartz watches in for battery replacements, and the person who serviced them scratched both case backs in multiple places. I brought them back in to address the scratches, and they brushed the machine finish on one to a point that it is now very dull and scratched-looking. Moreover, there are now smaller though more apparent scratches on the sides of the watch case, and my leather band was additionally damaged--no doubt when someone was trying to rub out the original scratches. Very dissatisfied.You're better off sending your watches back to the manufacturers or buying the tools to do them yourself.

Andy Munro: Lewis has been a superb jeweler to deal with. Through multiple years of transactions for three Omega watches in my family, I've received knowledgeable and responsive customer service, timely communications, and excellent value. Dealing with DK and Mason at Lewis is a pleasure. Highly recommended!

Carol Griffith: Absolutely first class service with attention to details. All of the staff is friendly and accommodating. Special recognition to Lucinda, Chris and Keith. All 3 are superstars at their "craft" designing jewelry accompanied by unmatched customer service. Re-purpose your jewelry with a new design with this Team-you will be as pleased as I am!!

Renee Turner: Everyone is very friendly and helpful without being pushy.

Ben Linsk: Great service, very knowledgeable

Tiger M: Friendly service. Knowledgeable staff. Felt no pressure in purchasing a time piece. Would definitely do business with them in the future for all my time piece and jewelry needs.

David Kroll: Lucinda was awesome!!!Everyone their was great!!!

스텔라: Friendly and nice fix my bracelet.

Keegan Kramer: Every experience we have had with Lewis Jewelers over the years has been top notch. Lucinda is especially wonderful!

Ronnie Connors: Love shopping here. The salespeople are friendly and knowledgeable.

Cobe: Great place with a wide selection. Got my Tag Heuer here. Devin was a great help. Highly recommend it.

Brenda Franz: My experience at Lewis Jewelers was top notch. I found the staff knowledgeable and very helpful. Great customer service.

Rene Eiseman: Everyone was friendly. Must be the busy season since it took awhile to get the prong replaced on my ring but it came back looking gorgeous!

Dieter Hunter: Professional and polite service.

Dan Schleh: I recently brought three watches to Lewis Jewelers for batteries and one for repair they replaced the batteries for free and repaired my watch and then a week later I had to return because I had to have a necklace fixed for my wife. All my experiences with Lewis Jewelers have been excellent. Their staff have been friendly very knowledgeable and we're great to talk to. I recommend that you stop in and see their new store all their offerings and they're great for customer service

Thomas morgan: I was very happy with the engraving work that was done on a pendent that I gave to my brother. The service was great and reasonably priced. I highly recommend this place!!

Anna Winkelman: We had a great experience at The Diamond Factory of Ann Arbor! Teresa helped my fiancé and I creare the most perfect ring. She was very helpful and made our experience amazing. We will definitely be back for any future jewelry purchases.

Steven Fields: Love this place! They are really nice and patient with you, no rushing to buy! Also sold me with the layaway option, I am now a Movado watch owner!!

Ryan Hunter: The Diamond Factory is everything you could want in a jewelry store. The staff are extremely knowledgeable, professional, and friendly. They have helped me for years on various needs, and never pushed high-ticket items or services; they have only ever helped me find the right product or service t fit my needs. Diamond Factory is the ONLY jewelry store in the area I do business with, and I highly recommend them!

Stephanie Carlson: Victor was very helpful helping us find a necklace! Very pleasant customer service, thank you!

Charlie Moon: This is the best jewelry store I have ever been to! I was at Briarwood mall looking for an engagement ring. After going to a couple stores and not having any luck I went into the Diamond Factory. When I walked in I was greeted by Victor. After showing him a few pictures of the style ring I was looking for not only did he have the style ring at the store he also told me that they could modify it any way it needed to be modified. The ring was perfect exactly how it was. I just had one small problem, I knew my future wife's finger was small then a size 7. He put an adjustable clip on the ring so she could wear it until we could come back to have it sized. When we came back to have it sized we were greeted by Victor and his friendly smile. He congratulated us on our engagement and we could both tell he was genuinely happy for us during this exciting time in our life. He told us it would take around a week to get it size, less then three days later he was calling us to let us know it was done. I think what I am most impressed with is that Victor and the rest of the team at the Diamond Factory are not your typical jewelry store that is trying to make a sale. They are trying to help people make a special moment as special as possible. Now that I know of the Diamond Factory I will not even think of going anywhere else.

LEO INES: I had trouble with the oroginal purchase. I seriously considered rescinding the sale. But Raffi came to the rescue. He offered a compromise, which was so generous. I was truly happy. I have always kept my faith with Diamond Factory. I very much recommend this jewelry store. The service and care is beyond exceptional

Rafael J. Ramirez: Amazing service and selection. They custom designed and made an engagement ring on short notice for me. Beautiful and stunning! We've returned many times for cleanings and resizing. They have my highest rating and recommendation!

Andy Qyp: Paid for a sapphire ring from this place. Jared’s says it’s cubic zirconia. Not a good experience

Danielle Kellow: I had an amazing experience at the Diamond Factory. I came in last minute frantic for a specific watch for my husband. They unfortunately did not have it however went above and beyond and ordered it for me to be delivered the next day! Azia and Silva were fabulous, their customer service was outstanding! I highly recommend The Diamond Factory.

Mack Hubert: Went in “looking” with my girlfriend and Teresa met us at the door. She was beyond knowledgeable & informative on everything and anything engagement rings. She made us feel right at home and I never felt pressured throughout the entire process. She helped us design and build the most beautiful engagement ring & I cannot wait to see my girlfriends reaction once I propose. I will recommend the Diamond Factory to anyone looking

Clare Riley: My experience was phenomenal from start to finish. Victor is extremely kind and professional. I've had experiences at other jewelry stores that felt disingenuous and/or sales driven. Based on my encounters with everyone who works here, I can tell this business is trustworthy & ethical. Victor patiently spent time with me on numerous occasions talking through all of my options, working with my budget, and helping understand my vision. He showed great care in ensuring that I was truly happy with the finished ring, & it turned out perfectly. I so appreciate the attention to detail, time spent with me, flexibility, kindness, and of course my beautiful ring that I will cherish forever!

Suyoung Cha: I am so pleased with my experience at the Diamond Factory of Ann Arbor. I called many other shops and Diamond Factory was the only one that picked up which told me a lot about their customer service vs their competitors. They also asked me to bring in some design ideas that I liked. I thought they would help me find something similar, but they told me that they would just build a custom setting for me. Why find something similar to what I want when they can just create exactly what I want! So excited!

Sean Roney: Excellent service for watches. I highly recommend this store. They also have great watches for sale.Update: I have continued to use this shop for watch services over the years and I actually picked up a nice watch that was on sale. The price and the customer service was excellent and I’ll continue to support this store.

Language_ Express: The best and nicest jewelry in Ann Arbor.They easily do custom pieces professionally.Highly recommend, their watch selections is grest.

Bryce Pederson: Went in for an engagement ring based off of a recommendation from a family. Not really knowing what to expect, I was blown away with how helpful victor was. We gave him a slight idea on what we wanted for a ring, and he immediately showed us several rings that were similar to what we were interested in. After some time, we decided on what was going to be what she wanted and had him get started on putting it together. We had a vacation planned for just 2 weeks after we picked everything out, and not really expecting to meet the date victor did everything he could to get us the ring in time. If you are interested in any sort of jewelry I would definitely recommend the diamond factory in Ann Arbor.

Cario Miller: The Best Ever. Two custom rings fantastic price. The service and knowledge shared is top notch.I highly recommend them.

John Ferrara: Good selection of watches, and always very helpful in resizing watch bands. Knowledgeable and super friendly staff!

Joseph Lee: Having a good Jeweler makes the experience a million times better. Ask for Raffi and you will get the best customer service in the world. I bought my custom platinum wedding band here and absolutely love it. I highly recommend it!

Christine Asare: Victor was amazing!!! He worked with us on our budget for my custom wedding set. I told him what I wanted and he created the most beautiful set. Victor was personal yet professional. Made us feel like family. I will be back to purchase a matching wedding band for my husband. If I could give them 20 stars I would lol. Thank you!

Tracy Henry: Thank you for putting up with me Chris💜Very professional, patient and accommodating👑I appreciate Chris and the manager Ahmed, they both took very good care of us😁Superb service❣️

Alanna Goldman: The store manager Ahmed was really kind and worked with me to get a very good deal

Sohare Abusida: Ahmed the store manager, one of the most helpful people, he’s very nice, makes customers very satisfied with his customer service.

Lillian Daghlas: Ahmed the store manager was amazing! Very knowledgeable and helpful. Would definitely recommended.

Valencia Bed: Amazing service and Ahmad was amazing.

Gina: Amazing service with Emilia and Kevin!!!

Jeanie Smith: We found some rings online that we liked. We thought we would go to the store to try some on; however, there were no men’s rings at all at this store. There were workers that did not acknowledge us when we walked in, so we just walked out.

Nickey Dewey: Kevin was the best! He made my purchase go quick and easy.

Omar Jadallah: Ahmed provided outstanding customer service while smiling and greeting every other customer that walked in.

Marcella Sanders: My experience today with Mr. Kevin Atkins was outstanding. His dedication to Kay Jewelers coupled with his dedication to customer service was superb! It was evident that customer service is Mr. Atkins' forte. Good job Kay Jewelers for hiring good people!

Ranna El-khatib: Horrible. Save your money and go elsewhere.

Harold Gable: The jewelry and staff are top notch. Our service was great and everyone was a joy to work with. VERY happy with our purchases.

Kyra Rieves: Derek Was awesome I had a good experience with him he was patient isn't he didn't rush me to make a purchase he allowed me to pick what I wanted it didn't matter how many rings I picked out he was still patient through the whole process therefore I was able to pick a ring without being rushed to make a decision if you have to go there see Derek you won't be disappointed

J. Money: Great customer service

Shon Lang: Had really good customer service and worked with me on what I was looking for. Resized within days.

Tawana Moore: The store manager is great! Would definitely recommend shopping here.

NyxtheGoddess73: My fiancé and I went into this location to get a few pieces cleaned and his watch resized. We were both very disappointed with our experience here. My fiancé went up to the register and talked to the guy there and was told nope we can’t clean your pieces and we can’t resize the watch. But you can take some soap and water to your pieces at home. Didn’t offer to inspect the diamonds in any of our pieces. Meanwhile I’m browsing around looking at stuff and no a single sales person came up to me. They were all huddled together on the tablets. Overall very disappointed.

CANDICE HARRIS: From the moment I walked into the store, Ahmed and his staff were polite knowledgeable and attentive. He was patient with me and took care of my issue from the online store, seamlessly. I went back to pick up my ring today and I was received in the same manner. I would HIGHLY recommend anyone who is looking, confident and or needs help figuring it all out to go to see Ahmed and his staff at the Briarwood Mall Kay Jewelers! Thanks Ahmed!

Shaina Larmee: Each visit is pleasant. The associates are patient and work to achieve the same goal with you. They speak respectfully to each other and to you, the client.

emerson: long wait, terrible service.

Kathleen Roeder: Helped resize my watch free of charge. Greatly appreciated !!

Daniela Ochoa: Terrible and the salesman with the curly hair and sweater knows absolutely nothingTook the ring back

Two IC: Awesome team, welcoming and knowledgeable of their products. Will definitely be stopping here again for an upgrade in the future

Jesse Welch: The engagement ring that was resized for my fiance A MONTH ago already has loose stones. When trying to provide the warranty information, we were met at the counter with a half awake male employee who could barely explain why he couldn't find the account we had just set up a month ago, under any phone number provided OR explain clearly if he needed a "Warranty" Number or "Order" Number. I'm starting to think choosing Zales was a mistake, no matter how pretty the ring is.

Jeanie Smith: Went in to try on some “enso” rings at first. The salesman did not seem like we mattered that much to the small sale with Enso rings. We knew nothing about the rubber rings and how they fit. We told him we believe he was a size 9 then when we tried on the Enso he somehow fit in a size 11. We looked at metal ring next and he just gave him the rings in the glass that were size 11’s. But we then got a size 10 due to the 11 being too big. Bought the ring but then after an hr he said that the 10 was too big also. We went back and talked to a lady and she check his ring size and he was a true size 9. Luckily they had the 9 in stock. The exchange was fast and haste free. The man never checked his ring size to see if he was either a 9, 10, or 11. Getting rings the right size is a huge deal and he should have double checked his ring size instead of my fiancée having to “think it fits”. I gave the 3rd star for the easy exchange going back.

Julia Norton: Got a ring for my brother's wife and they helped us find exactly what we were looking for for half our budget staff is super friendly and courteous also highly recommend this store

David Lutes: The sales woman was kind and helpful. I've always had a favorable experience with Zales. No fast sale hustle like I saw at other jewelry stores in the mall.

Quinn Baker: low quality products that WILL fall off if your outside doing work or having fun warranty and diamond bond does not cover “lost items” so be aware before doing business with these scammers

James Tran: If you truly love and care for your loved ones, please do not buy them anything from a Zales. Especially if it’s the Ann Arbor location. If you truly hate and feel scorn for your enemies, then do everything in your power to lead them here. I don’t get how you hire an entire team that has RBF. There’s one gentleman who happens to be there every time I’m there to get my monthly jewelry repair done and he has treated me with the utmost disdain. I don’t know if my existence is the bane of his life but he surely does know how to make me feel inhuman.

Corrin Davis Leverton: Very happy shopping for my wedding band here! I was having a hard time finding options with a small curve (to compliment a peekaboo diamond on an engagement ring from another store) but Zales had some beautiful options! We appreciated how easy it was to browse and try on different styles, we didn't feel rushed or pressured at all. Resizing was quick and very easy!

Phylicia Reed: Came in quickly to get my ring inspected and it was a smooth afternoon. Will be back

S W: Great store! Even better people! Brain is very knowledgeable, Nick was very friendly and helpful! Great location!

Matthew Culberson: Brain is amazing. very professional and great service. had an issue with the piece and it was fixed. really dainty jewelry and subtle.

charles: I had a very nice time there. They are very helpful.

Joseph Hnatow: At 11:20am on 10/20/21 I attempted to get a ring size adjustment for a ring I received as a gift. I gave documentation and was told they couldn’t do anything for me unless the buyer was there. I asked for help checking my finger size to verify and the gentleman dropped the ring of sizers on the table and just talked to another guy ignoring me. I then asked for a spacer and the gentleman used pliers with no cloth that scratched up and damaged the bottom part of band. I said something and he said that’s why you should have got to protection plan. I then asked for my paperwork back to leave and he said that he lost it as he folded it up and put it under the desk. I then told him I saw where he put it and he then gave it back. No one introduced themselves and the whole experience was very rude, and the gentleman were disrespectful. He was even looking away while using the pliers while he damaged my ring. This is unacceptable, don’t support this business.

TIM JONES: People where outstanding very friendly highly recommend

Lizzie Lovett: Was treated like we weren't even there

Fiza Waheed: Employees are uneducated and unprofessional. Sold me a pre-owned diamond ring without letting me know and the ring was not even displayed in a separate pre-owned area. They are not helping me anymore with this issue and the store manager is telling me to sell it on ebay. Worst customer service. Wonder how they are still in business.

Hailee Sherwood: Rude employees! Everytime I come in contact with them they either lie or they are rude! I can see why zales are shutting down left and right. If they weren't the only people with the disney collection I would of just went somewhere else!

Eve: So far zales has been nothing but pleasant. Returns are super easy as long as you have a receipt, resizing my rings only took half the time they said it would. I definitely recommend

Jordan Stringfellow: Artists who first created, then recreated, a priceless heirloom: Matthew Hoffman is an artist in luxe metals & gems; his collaborator Kris Keller a technician & total pro. Over the years we commissioned several pieces, one in particular we consider an important family heirloom. Then it was lost. Theft? Carelessness? who knows. I was bereft. What I do know is that without a perfect photo, recreating this piece would be very difficult. We had little more than a fuzzy image & our memories. Working , creatively, painstakingly, and in exquisite detail, they recreated a piece almost identical to the original but with even more sentimental (& actual) value , to take its place in our family story. The quality of the work & gemstones: flawless; the craftsmanship & personal attention : unparalleled. I cannot recommend them more highly. Call them now.

Lynn Miller: Matthew and Chris are wonderful. Their designs are gorgeous and suited to the individual. Absolutely recommend.

Heidi Keller: Beautiful and unique pieces, I always get compliments wherever I go! Real conversation starters!

K Michalak: Wonderful experience. Very unique!

Julianne Brooks: I've known Diane for many years have have several of her custom pieces in my collection. I've also purchased other pieces as gifts for my friends when I traveled to Iceland. Diane's designs appeal to a wide range of people and the quality of even her simplest piece is incredible. I can say that the pictures on her site, although good, do not remotely do her work justice. I will continue purchasing her jewelry even with me living in Texas as I know I will not only get what I'm looking for, but I will receive a unique, well designed, quality piece of jewelry.

chris Fernandez: First off I would like to comment on the sense of security this fine store has you feel a pure 10/10. never have I been more pleased with how they handle any transactions, its as if each person walking in was special as I could tell some customers in the store had been with this store for a great many years and each jeweler new them. The man helping me didn't up sell me and try me to get me to buy the best thing they had. it was my first time their and would I not have changed my mind I would have bought another name brand watch in their store, but their own in house watches were so brilliant I had to make my first watch a schlanderer & son's watch. Greatly recommended to anyone starter or legend.

John Hall: They did an excellent job working with the manufacturer to rehab my special watch.

Kavi Kulkarni: I bought my partner’s engagement ring here and the process was very smooth. They have a website with all their base rings without stones and you can simulate different stones within the setting. They also worked with my budget and did not try and upsell me. Thanks Jake!

Daicy Hexiao Yu: They added rhodium plating on my engagement and wedding rings and bound them together and did a really good job. I was told it would take two weeks but it actually took less than a week, and the price ended up being cheaper than the estimate too. The staff there are also very friendly.

Lisa: Personalized service, beautiful jewelry and amazing one of a kind pieces! Love my exquisite engagement ring! Ask for Rosana!

Mary Henning: Since moving to Ann Arbor in 1992, Schlanderer & Sons has been my choice. They have restored antique pieces for use. Adapted pieces of jewelry, inherited from my mother, to my use. And as our hands have changed and wedding bands have aged, they have restored them to fit comfortably and reflect their importance. Schlander & Sons jewelers have won my trust and respect for their services.

Abhishek Roy: I had nice experience there. I went to get my watch belt adjusted. They did good job, at reasonable price, and did it right then and there, saving me time to take another trip to come back to collect it. The owner was very warm and welcoming. Even if my watch was not an expensive watch as compared to watches they sell in their shop, he never made me feel any less, and ensured he can continue making further adjustment until I am satisfied. Thank you!

Bob Cant: Great service. Very fair pricing.

Eva Hedwig Schueler: Schlanderer and Sons does such wonderful work. From soldering charms on a charm bracelet to replacing a stone in a cherished ring, everything they've handled for me was done so well and in such a timely manner. Every time I go in, everyone in the store is completely courteous. I cannot recommend them enough!

Karen Barbu: Nice people 👍

Patience IsaVirtue: They have a variety of beautiful jewelry and watches. Their service is top notch.

Peter Savarino: I am from Michigan originally, but have lived in North Carolina for 28 years. Schlanderer and Sons have been my family's jewelers for decades. I was fortunate enough to visit the store last week and met with the owner Chuck. I needed to get my Rolex fixed and was only going to be in Ann Arbor for an hour and a half. He personally took it upon himself to try to fix a very intricate problem before I left town. Needless to say, he fixed it perfectly in record time. The reason Schlanderer and Sons has been in business for almost 100 years is because they treat their customers like family and provide incredible jewelry and impeccable service. I urge everyone to go there and support their business. These family run businesses are what made America what it is today. Thanks again Chuck!

Stephen Stocker: Very nice staff

virginia nelson: Awesome customer service.

Jessica Fahlgren: I have been going here for years. Live the service and selection of jewelry. Family business at its best.

Renee Hamilton: This jewelry store is unprofessional, discourteous and irresponsible. I recently moved so unfamiliar with this store I was referred by a family member. I made a purchase I desired to be appraised. I left messages and never received a call back! When I decided to call for the sixth time the woman over the phone was completely rude. I mentioned to her I reached out weeks prior and left messages none of which were returned. She did not offer up any apologies nor did she acknowledge the fact that I called and had this experience! Ignoring the fact that I never received a call back she was very rude and unprofessional to further press me as to how I “knew” of their store. I’m going somewhere else for the appraisal, no thanks! You know, kindness goes far whether you believe it or not. So congratulate yourselves for sending someone else business I assume you don’t need.

Michael Bell: Selection Value ExpertiseSchlanderer & Sons is the best!!From our engagement & wedding rings to our 25th anniversary celebration Schladerer & Sons has been our jeweler of choice!!

Brooke T: I gave 5 stars because I have had so many wonderful interactions, and the staff really is helpful. I would just like to offer up a suggestion of when a customer wants to sauder rings together. We look to the jeweler and professionals for advice; mine came back as a NO WAY it was going on. If I had known, I would have ordered a tiny bit up. I love the ring and will not change jewelers,...I just suggest not mentioning "that doesn't happen" or insist it's the same size...when it's OBVIOUSLY not...or the cost I just apparently saved by them covering cost to size. I love the ring, quality...just a little tacky insinuating I "lucked out" in some way.

Rob Baxtresser: This is how to do a jewelry store.I've had a number of interactions at Schlanderer's. Two recent visits for repairs are indicative of how they operate. First, I brought in a ring that needed an uncommon fix and was a little tricky. They did it beautifully. The guy that worked on the ring came out and talked to me. He had definitely done his research and made the ring wearable.Today I brought in pieces of a watch band that is special to me which I though I would be able to fix. Jake took the pieces and the time to do a meticulous, exquisite job sizing and fixing the band, which is now, with the watch, looking great on my wrist.While there for repair work, I often hear the other interactions with customers.. They really enjoy their work, and enjoy helping customers get the right thing for them. I wouldn't hesitate to buy from them. They're honest and know what they're talking about.

Scott Snuverink: Been dealing with Chuck and his family for 25yrs. Best Jewlery and service any where. I still deal with them and I live out of state. Highly recommend.

Connie Daul: I would highly recommend Austin & Warburton for any jewelry repair or custom design. Craig is so kind, patient and knowledgeable, and Brenda is unbelievably talented at crafting fine, quality jewelry.I love that your precious jewelry never leaves the building, and you can even melt down your existing metals to create a piece of your own. I am so thankful I found this wonderful jeweler in Ann Arbor!

Vocal Athlete SLP: I cannot recommend Austin and Warburton highly enough. They helped me design a stunning necklace pair from my grandmothers jewelry. Craig was wonderful to work with. I didn’t feel rushed at all during the design process. I wanted the jewelry in time for my 50th birthday so Brenda came in over the weekend and worked on it to ensure I would have it in time. Her craftsmanship is unparalleled. The necklaces came out even more beautiful than I had imagined!!

Regan Cambridge: So friendly! Got a good price on a ring resize and it only took two days. My wedding ring fits PERFECTLY now, thank you!!

Steven Patterson: We needed an engagement ring resized. Everyone else was quoting us a couple of weeks and a few hundred dollars for a fairly simple ring. They offered a much more reasonable price and were able to get the ring back the same day! It's been a couple of months and we haven't had any issues with the jewels being loose or anything like that. I will definitely be going back!

Zina Rayes: Looked for silver repair on google. Craig was very warm and welcoming, gave me a fair estimate and return date. When time came to pick it up, oh, my! The item was highly polished and the crack was undetectable. And a reasonable repair cost. Their showroom is filled with beautiful works of artistic jewelry. Will shop there for future needs. Thank you!