Best Mattress Store Ann Arbor Near Me

jefro330: Fantastic, quick and knowledgeable staff!

Ruth Zajkowski: Hayden is a super salesperson. Knew his stock and guided us to what we wanted. Would definitely use US Mattress again, and especially Hayden.

Will Moyer: Hayden was great! Very happy with the mattress and the deal.

Ellianna Patton: Hayden is very customer-oriented and took the time to help me find a bed to fit my needs within my price range. He was able to answer all of my questions and was very transparent.

Christine Palazzolo: Hayden has been wonderful to work with! He helped us pick out our new mattress and after a month we can say it has made a huge difference. He has also been great to work with for shipping and getting us exactly what we needed. Excellent customer service and we recommend this store to family and friends!

Gen Li: Hayden has been very helpful. He is definitely knowledgeable about different mattress options and very transparent about pricing. I would highly recommend.

Omar Leon: Hayden was very patient and knowledgeable when helping me select my new mattress. He went the extra mile on his days off to ensure the process ran smoothly.

Blake Corum: Hayden is the best!! Great service but a even better human. Definitely will be coming back in the future! Super excited to sleep in my new mattress.

Meghan Sheridan: Hayden started by taking time to thoroughly understand what we were looking for. He carefully guided us through the different products and was transparent about the advantages and disadvantages of each. He didn’t use gimmicky sales tactics, gave us space to make decisions, and didn’t put any pressure on the sale. My husband and I weren’t expecting to find a mattress so quickly, but we did with Hayden. We didn’t need to try every mattress in the store and walked away feeling confident in our choice. Overall great experience and really nice products.

Kyle Whyte: Fantastic service, great expertise. Hayden and colleagues at US Mattress in Ann Arbor go the extra mile! I will always be a customer.

Ingeborg Gaiser: Hayden was very helpful and answered all our questions. He showed my husband the brackets you use to add the headboard we already have.

Shannon Koenen: The salesman was very kind and helpful. I enjoyed the experience!

John Kwant: Professional and courteous

Deandre Jackson: I had a terrific experience with Hayden. He’s very knowledgeable and have a lot of patience. I was in the store for four hours while we talked about mattresses and other things. He made the process of shopping for a mattress so easy. The store was very clean and quiet. While I was testing every mattress possible from his desk he was giving me tips on the mattress that I was was testing out. All around great person and I will be recommending other friends/family.

Jennifer Dodge: It was such a great experience buying a mattress here! Hayden is very friendly, knowledgeable and patient- he never makes you feel pressured to buy anything, and he’s happy to help you find the right mattress for your needs. We came twice before making our selection, and we really liked the personal atmosphere and attention that Hayden provided!

Amy Spooner: Friendly, efficient, and helpful!

Luke Berglund: Had a wonderful experience at US Mattress with Scott. We shopped around at multiple mattress shops and decided to purchase a tempurpedic from Scott simply because of how professional, kind, and caring he was to get us the right mattress vs service at other shops. Highly recommend!

Pat Montgomery: I went to the Ann Arbor store this afternoon (11/15/2022). Hayden was a friendly, welcoming person. He listens well, and he asks all of the right questions. It is obvious that he has years of experience at what he does.

Heidi Holland: Hayden was amazing , thank you so much. I had such a great experience, what a wonderful human being. I have had a hard time getting through an order and even just the tone of haydens voice was making my day. so positive and kind to me.

Dan Amstutz: Scott was very friendly, knowledgeable and extremely helpful guiding me through the mattress selection process. I felt like he helped me make the right choice.

Deanna NaDell: Fast, inexpensive, good customer service.

Ryan Fuller: Hunter was very helpful, he was respectful of our budget and made the process quick and painless!

Michelle: Hunter was a great help! First time buyer for a mattress, Hunter listened to what we wanted and took the time to go over details of the beds we were looking at and really helped us find our dream bed!

Teri Hill Etzel: Excellent customer service experience! Hunter --- the best- personable, professional and knowledgeable. He annswered every question. I tried 4 mattresses, narrowed them down to 2 and then tried them back & forth three times before selecting the winner.Clean store, very light & bright .Great inventory & all prices points.Highly recommend!

Josh Krivan: Hunter was extremely helpful and pleasant to work with! Who knew mattress shopping could be so fun?!

Christopher Feng: Had a great visit with Hunter! He was very accommodating and friendly, and gave great advice and input towards helping us find the mattress that best suited us.

Nicole Maci: Dylan was awesome! I was very indecisive walking in, but he was patient and helped me narrow down exactly what I wanted!

Ladybird: Had a really nice experience with Hunter at Mattress Firm by Whole Foods. He is very knowledgeable, honest, patient, helpful, and kind. He truly understands his customer’s sleep habits and needs.👍🏼👍🏼I had NO plans to buy a queen mattress today (let alone a twin in addition!), but Hunter was so great and thorough, that mom got a mattress as well!😂LolSince we could save some money (because of Hunter’s help), we were able to purchase an adjustable base and pillows too!😃5 stars for FANTASTIC customer service!⭐️🌟⭐️🌟⭐️Thank you!

Laura Kowalchik: Hunter was very knowledgeable about the different products. He answered all my questions and was very helpful!

Ran Mo: I haven't received mattress or box springs or mattress cover yet. Just ordered and paid for them. Excellent so far and believe God for hid blessings on the delivery and quality and comfort altogether.

TulaTom: Couldn't have had a smoother experience thanks to Dylan Meyer.

Kathy Spiess: Very knowledgeable and helpful

Noel Madden: Dillan took great care of me! I needed a quality mattress delivered right away and he made it happen! Many thanks!

Jeffrey: Dylan was incredibly helpful. He really paid attention to my wants.

Bridget Burnside: Very helpful and knowledgeable

Tina Lei: Dylan was very friendly, knowledgeable and helpful!

Jack Zaientz: Dillion was great. Very knowledgeable and informative and put up with us changing our minds a lot. Thanks!

Howard U: Hunter did a great job Explained what eye wanted and gave us 6 good options Happy with experience

Frank Keeling: Dylan was great to work with. He was really cared about what we were looking for and helped us understand everything.

Ruth Caston: Very positive experience- Dylan was both knowledgeable and helpful, and we are very happy with our purchase.

Darcey Schafer: Mark was immediately helpful and friendly. He helped me buy what I needed and I was on my way. A perfect shopping experience.

Tony Savickas: Excellent service. Friendly guy working the store.Watch the parking lot though. Some maniac tried to run into me.

Margaret Sharon: Tara is terrific! Beth helpful and great at problem-solving. Highly recommend.

Kathleen Murrel: Buying 2 mattresses was a very smooth experience. Matt answered all of our questions and was very helpful. I am so glad we shopped at Mattress Firm instead of anywhere else.

Ahmed Lachheb: Wonderful costumer experience! Matt(salesperson) was excellent!

Bob M: We were delighted to work with Tara at this store. She is very knowledgeable and took us through the steps to make the best selection for us. She was very “low pressure” and allowed us all the time we needed to test different options and make a final selection. The range of products at this store was more than sufficient for anyone’s needs and we were delighted to get delivery within a few days of our order.

joe sanford: Very knowledgeable about the products and very friendly.

Brad Settles: Great experience. Helpful without pressuring. Good selection and good price.

Melissa Reitz: Tara is a ROCK STAR! Tara asked my husband several questions (he has spine and hip problems, prefers firm mattress, adjustable bed )and she showed us three different options. We received our mattress and frame at the promised time and the delivery men did a nice set up, adjusted the 6 legs and demonstrated remote. We couldn't be happier!

Connie Spratt: Great service, she was kind and caring and showed me all options.

Dan Kelly: Matt was wonderful in listening to our need / desire…in a mattress with an adjustable base…and guided us to the perfect combo at a great value!!! Thank you Matt. Thank you Mattress Firm!

Julie Collins-Marquez: We had a very good experience at Mattress Firm. Tara listened to what we were looking for and helped us find what met our needs perfectly. Excellent experience, highly recommend this store!

E Ballin: I unfortunately wish I could have a better report but I do not. The gentleman who greeted us barely did so. He wasn’t exactly helpful when it comes to what we were looking for in a mattress. Our first experience we told him we wanted to try and be cheap but also comfortable and we ended up with a mattress that they use in the dorms. After our 120 days, We did return to try and refund the mattress or trade it out and he was very sassy about how we should’ve listened and you get what you paid for and when I mentioned possibly looking elsewhere he decided to tell me “go ahead and look elsewhere” or “maybe you should go there” and then asked me where I was going to go. He was rude, arrogant and he also made a comment about if “I wanna know the brand of the mattress I should take a picture”. I would not recommend that store whatsoever they are not helpful, they are lazy and they barely put enthusiasm in their voices when they explain things to you. We had several fees pop up that we were unaware of after our interaction and purchase with them. If we had the option we would completely go somewhere else and just pay full price for a mattress rather than deal with those jerks. Save yourself the trouble and do not go. I highly recommend they hire a new sales associate because he’s doing a very poor job.

heather stiltner: I went in to purchase a mattress tonight that I found online. Tara was phenomenal! She asked me all the right questions and got me a different bed that was way more comfortable than the one I came in for. She is an example of what amazing customer service should be. She is what we are missing these days in the customer service industry!!

Audrey Lloyd: Very helpful sales rep. Was not pushy, but was very knowledgeable and good at listening.

John Rakowski: Mattress Firm’s Matt was very knowledgeable and assisted me greatly in choosing the mattress I wanted. Discussed many options and tried out a number of mattress samples. Chose Beauty Rest brand. Received a substantial discount along with purchasing box spring and wick bed cover along with delivery and pick up of old mattress. Excellent price and great service.

Lucie A: No pressure, great manager, great price. Highly recommended.

Rebecca L. Peterson: Great service from Tara and the store manager. They helped us identify options that met our budget and efficiently processed the purchase. Highly recommend!

Lisa Suomala: I walked in the door to Mattress Firm on Jackson and a very knowledgeable person named Tara greeted me and helped me to choose the best mattress to fit my needs. Thank you very much for the help with my purchase. I would recommend this place!!

Phil Rowland: This store in Ann Arbor met all my expectations. I was greeted at the door, and Tara, the saleslady showed me many mattresses without pressure. After I selected one, she made sure I knew the return policy and delivery date. The real surprise was the delivery. I've had so many bad experiences with deliveries this year. But this truck showed up almost the minute the phone call predicted, and the men set the mattress up promptly the courteously.

Adam Wright: If you're shopping for mattresses in the Ann Arbor area, Van Winkle is a must stop. The owner Ken is no pressure, no rush. He takes the time to talk with you, get to know you and is sincere in his conversation with you. He wants you to get a mattress that will suit your needs, not what will beef up his bottom line. When I stopped in Ken spent an hour with me, giving me a crash course in mattresses and some general life tips. I ended up not buying a mattress from Van Winkle, but only because Ken didn't carry the brand I was hoping to buy again for an additional bed in our home. Ken had encouraged me that if I was able to find the brand I already had and liked, to get it! If he had that brand in his inventory, it would have been a no-brainer to buy at Van Winkle. But, alas. Anyways, when you stop at Van Winkle, you're rewarded with a generous offering of mattresses and a salesman who in an old school way genuinely wants whats best for you, even if that means he encourages you to shop elsewhere because he doesn't carry that particular brand. Seriously, 5 Stars for Van Winkle! Ann Arbor is lucky to have a mom&pop shop like this with a salesman who's heart is in his profession.

Sues Bo: Ken is excellent, knowledgeable. They sell the best USA MADE, at the most reasonable prices. Same day delivery

Doug Arenberg: Amazing customer service and great selection. Ken (owner) went above and beyond as we arrived 30’ before closing on a Saturday. Walked us through lots of options and once we decided on a mattress he ultimately delivered it himself on his way home from the shop. We were NOT on his way home and he didn’t have to do that. If you want to support a local business with great customer service, buy your mattress from Van Winkle.

adam: Really nice and relaxing experience. Good selection of name brand mattresses. Not pushy or sales-y.

Terry Bell: So happy!Great shopping experience. Ken was wonderful explaining different compositions of mattresses.Originally, thought I might want an organic cotton and wool mattress; however, my choice was Sealy Hybrid Copper II! Delivered on Valentines Day (same day deliv). I can't remember the last time I fell asleep so quickly. I'm waking up feeling wonderful.I LOVE MY BED!Thanks Van Winkle!

Lauren Pratt: I spent $1200 on a new futon frame and mattress. Within a month, a piece of the frame has broken off -- they're working with me to fix it, but I'm disappointed in the quality; the piece in question should have been solid wood, rather than glued together. Also, I regret my purchase of the memory foam-topped mattress; although the one I tried in the store felt good, after just a few weeks it's become soft and saggy, so you get a lot of pressure points digging in from the frame. (This was the second most expensive mattress they sell.) Bear in mind that they have a no returns or exchanges policy, so caveat emptor. You might end up with something that doesn't meet your expectations, and no recourse.Edit: Upgrading this review from 2 to 4 stars; when they came to fix the arm of the futon frame, they mentioned this review and offered to let me switch to a new mattress; I ended up going with the wool filled version. I appreciate their flexibility; it would be nice if they instituted a real return policy rather than going case-by-case.

James Thomas: We bought a queen size bed with metal frame and extra sheets and a pillow. The customer service we received was excellent. The process was smooth and delivery was prompt, and the price was extremely fair.Would highly recommend Van Winkle Mattress!

Tim Ropp: This place is the polar opposite of pretty much any “sales” experience you’ll ever have. We felt absolutely zero pressure whatsoever, which actually made us feel comfortable and WANT to support the business. So we did and we feel great about having supported an awesome local business!

Joe Naese: This family owned mattress store truly goes above and beyond with their customer service. They give options case by case depending on your workable price range and provide good descriptions of why the mattress quality differs from each other to best what's most affordable and comfortable for you. Not to mention they offer same day delivery or, in my case, personally move out and strap down the mattress to your car. Truly one of my best retail experiences I've had.

Mayumi Y: We went to Van Winkle after multiple failed deliveries by a big box store. This was our first visit, and we were very happy that we went there. It was nice to actually try out various mattresses. There was no pressure, and we spent quite a lot of time comparing them. Ken was very knowledgeable and answered our questions thoroughly. The delivery team was courteous and professional. They brought multiple foundations so that we could choose the kind that fits our needs the best. The service was great and the price was competitive. This was such a pleasant experience and far exceeded our expectation.

Jessica Van Sweringen: I never write reviews, but I have to say Van Winkle Mattress is AMAZING. I needed same day delivery after my Macy's Mattress order was not delivered on time. Van Winkle came through! The customer service was excellent. It's a no pressure environment. They're super knowledgeable. They have a ton of mattresses in stock from budget to luxury. And, my mattress was delivered with white glove service just two hours after I purchased it.Also the prices are just as competitive as if you bought online or at a big box store.

Darrin Muggli: Great people. Would do business there again.

Emory Payne: This was an extremely pleasant visit after having gone to some chain mattress stores. Prices are so reasonable, and Ken was helpful in working within our price range. After purchase, the mattress was available, brought to the car, and tied to the roof. Could not recommend this place enough

John Muczynski: Great service and great prices. We purchased a queen mattress set, and a futon mattress. We were able to take the futon mattress with us, on the same day. And the queen mattress set is going to be delivered so quickly. We really appreciated the discount. The display room is full of so many mattresses to try out.

Scott Baker: Couldn't be more satisfied with Ken and his entire team. Got the mattress we wanted at the price we liked and they removed our old mattress as well!!!!! Fun Fact, Ken is an invaluable member of the local community and provides resources for those less fortunate as well. Van Winkle deserves your business.

Ben Groelke: Best mattress shopping experience I have ever had. Staff is helpful without being pushy, I was able to try a wide variety of mattresses before I settled one I purchased. Great price too.

Jeff Roth: Ken and his family run store Van Winkle Mattress Company impressed us greatly. We wanted to shop local and not give our money to a box chain store. It turned out to be an excellent decision. Ken was extremely informative about the selection, the selection was fantastic, the prices were more than fair and the service excellent with no pressure. We will be back again and will recommend Van Winkle to everyone in our sphere of influence. Don't bother shopping around just call Ken.

Kahli Zietlow: Buy your mattresses here! Such a great experience - owner is knowledgeable and helpful but creates a no-pressure shopping experience. Surprisingly complete selection. Prices are very reasonable and much of the selection is available for same or next-day delivery. They offer delivery and haul-away of old mattresses for a very reasonable cost. We are so happy we shopped here!

Michael Zietlow: Very nice man helped us out and we were blown away by how different the experience was than we expected. He greeted us and then showed us around the showroom describing the difference between all of the mattresses, then left us alone to decide. No pressure at all. He also offers affordable delivery and old mattress take away. I don't think we could be more pleased with the experience and purchase.

Ahndia Mansoori: Great family owned local business. You will find exactly what you want and need at an extremely reasonable price. They have a decent selection of mattresses- great for students and local residents alike. Highly recommend!

marilyn turner: Jim was very nice and helpful. Was in and out with no hassle

Keon: Loved the service and also thank you to Jim.

Alex Orji: Jim was super helpful and everyone in there was available to help move anything we needed.

Cassidy: Tim and Jim were vary helpful

Emily Anderson: What an amazing experience!! I came all the way from Troy, MI to check out this furniture and wow!! I was greeted at the door and helped right away, not always my experience when I go inside stores. The staff are friendly and knowledgeable and the furniture is beautiful and affordable; it made my drive more than worth it. This was my first time shopping here and first impressions are lasting impressions, so trust and believe when I need more furniture, American Freight in Ann Arbor will be my go to, regardless of where I live 😊.

Tolu: I had a great experience at American Freight in Ann Arbor! Tim was super attentive and kept helping me till I was satisfied with my purchase. Best prices you’ll find in town!

Xavier Williams: Jim and Timothy are very helpful and polite. I have purchased 2 beds from them and they are both great.

Deondre Phillips-Green: Tim is the best salesman here. He’s a real stand up guy and had us in and out quickly. Great location

Isis Renee: Nice, quick and easy! Very affordable prices! Great customer service, Thank you Tim and Jim!!

Kody Freeman: Great customers service

Diana Payne: Nice furniture but stock is usually pretty low. My mom had a few problems with them about her order when they shut down during the pandemic, took them a while to fix but Jim eventually made it right. Pretty good deals. Would return.

Khalilah Horton: Excellent service, easy financing options!

Poole1520: Very friendly service!! Tim and Jim were very friendly and helpful and we were in and out

Teiana Ware: Tim and Jim both were great! They made my experience easy and comfortable. Very informative and Tim walked me step by step through the financing process. I bought a sectional and bedroom set which they held for me free of storage charge! 10/10 recommend!

Nicole Goachee: Jim was wonderful answered all are questions even if they were the same ones just asked differently he loaded it on my car for me and everything

Leyan Ammar: Absolutely great service. Jim was very nice and cooperative with us trying to find the perfect match mattress and spring box for our twin beds.

Maurice Smith: Tim was very helpful great service.

Melissa Patrick: Great place to get furniture! Guys were extremely helpful!

Kristen Russell Allen: Jim was excellent.

Aaliyah Sanders: Very good customer service and straight to the point. Very good since of humor Jim and Tim will take care of you be sure to shop here if you want quality furniture for a good price. Highly recommended!

Marissa Partridge: Cameron was an awesome sales guy to work with. Introduced himself and then let us wander the store until we had questions. Then he went above and beyond, even repositioned a sectional, to make sure we were completely sure of what we were ordering. He was professional and fun to work with. Noah, the manager, was also fantastic. Reviewed our order and made sure we were happy. Quality furniture with prices you can’t beat!

Nicole Stowe: Always a great buying experience when we shop at Bob’s Furniture. Always greet you at the door, introduce themselves, and let you shop. They are never pushy and always very knowledgeable when you have questions which make a great shopping experience. This is our second purchase from them in a year and will definitely return again!

sandy lawson: I love shopping here. Your associate Dede is awesome and is always ready to help, she knows what she’s selling and can answer questions readily.I met the manager yesterday and his help was great and very thorough.I enjoy Bobs discount and will continue going. The store is clean , the staff is knowledgeable, great experience.

Wendy England-Rushton: The salesperson was very friendly and very helpful. She was not pushy and didn't hover. The experience was very pleasant.

Deborah Wood: Very friendly no pressure staff! Great selection of furniture nice bright, clean store

Destinee Matthews: Tyler was very friendly, professional & vert patient with us ! Thank you again

Matthew Mullins: Cameron was a very good sales person

B Hodder: Just good people and very helpful they don't push like other furniture stores..thank you

Marian Ward: I was looking for a comfortable reading chair and employee Tyler S. was helpful and knowledgeable."Let me show you my favorite reading chair!" He brought me right to it and it was indeed exactly what I was looking for. From start to finish, a flawless transaction. Thanks Tyler S.!

Charlee Laraine: Had an amazing experience buying from Bobs in Ann Arbor! Our salesman, Sawyer, was super helpful and knowledgeable. Definitely will be back and asking for him! The manager James was also extremely helpful and nice! Definitely recommend this store:)

Shirley Love: Reasonable price friendly but need to stuff to be sent a little bit earlier thank you

Marietta Brooks: I was warmly welcomed when I entered the store. Connor B was very attentive and made sure he understood exactly what I was looking for. He asked clarifying questions and made sure he offered me as many options as were available. It was my intention to just look and price compare at three different furniture stores. I ended up making the purchase right then and there! The furniture is beautiful and appears to be well made. Connor was knowledgeable about the furniture I was looking for.The only down side was a part of the furniture set I purchased will not be available for a few weeks.

Robert Dudley: Very professional and friendly service

Mary Walker: Amazing customer service! Tyler was amazing and beyond helpful to find my bedroom set! Thank you Tyler for everything!

Belinda Cooke: Shopping for several pieces for my new home. DeeDee staff member at Bob’s introduced herself but she was not overbearing like most furniture stores, but she was available when we had questions. I was happy 😆 and purchased all my needs in this one store.Just like the commercials there was a snack bar In which they encourage everyone to help themselves.Great experience!

Ieshae Davis: Connor was really awesome. Helped out and got me everything I needed and we are happy. Excellent job!! Samantha was also nice and understanding.Also affordable!

MarZé Musings: Connor was the best! He was energetic and attentive, addressing my furniture needs without pressuring me to buy. Hope was fabulous in the finance department. James was great at scheduling my delivery! An absolutely grand experience!

Katherine Arnold: Tyler understood what I wanted and he set up computer with many options

Gena Whipple: Cameron was amazing. He is very knowledgeable about the products. He took time with me so I could pick out the best living room furniture that suited my needs. It was stress free, which I needed. I never felt rushed at anytime. Thank you Cameron. I can’t wait to get delivery and I will be a return customer.Gena W

Brandon Tracy (liquidsoundtheory): I had a fantastic experience at Bobs Furniture in Ann Arbor. I walked in with financing ready to go which made the process quick and easy. Tyler S. was a fantastic salesman. He greeted me upon entry, told me about the store, and then gave me space to look around. When he seen I was interested in something he came over to help me figure out exactly what I wanted. Grade A salesmanship, no pressure no bull, just helping me get what I want.

Natalie Gardner: Interested in buying, so went in to check out the beds. Owner/salesperson was straightforward and not pushy. We'll probably buy a bed here.Update:. We bought a bed and love it.

Jan DeWitt: Excellent store, we visited twice and were helped within minutes. The sales woman was very helpful and informative and helped us to find the product for us, not just the most expensive product. Highly recommended!

Janice Locke: Piper was very knowledgeable about the different mattress options and was very patient.

Aaron Wyman: Excellent customer service! Tim was superb to interact with; no pressure placed on the customer to purchase anything. Options were provided, ideas were discussed, questions were answered in a friendly, easy-going manner. We've had our current Sleep Number bed (purchased in the Briarwood mall store) in 2001 and are looking forward to another extended run of excellent sleep and superb products and customer help.

Kelly Toth: Never felt more unwelcome at a store in my 42 years on this Earth.

Karen Nelson: the sales people are fabulous! They are kind, patient, knowledgeable, and they appear to really believe in the products they're selling, which is refreshing and encouraging.

Barb Smith: Awsome service. Sales associate gave us all the the time and help we needed to make our choice. Only issue is the long wait for delivery, but that also means that a lot of people are buying these beds.

Gertrude Strader: Great sales experience with Chris. Bed scheduled for delivery Jan 22

Nancy Rosenbrock: Thank you, Brian, for showing us around. We had a great experience. We will be back.

Caroline Moncure: Chris was an incredible and patient resource on this big buy for us!! We definitely made the right decision thanks to his advice.

Matt Ridenour: First, this review is for the company,, not this store. Our salesperson (Chris) deserves 5 stars for his excellent knowledge and communication.The company itself on the other hand deserves 0 stars.We ordered and paid for our bed in February. The first delivery was rescheduled ON delivery day, and moved out 3 weeks.Today was that day, and due to a delivery snafu I don't even know when the bed will arrive. I've dismantled my bedroom set twice now, and had heated conversations with customer service.What a terrible company to deal with. Please save yourself the hassle and consider an alternative.

Kevin Timm: Chris was super helpful us select our king sleep number.

Denise Cutlip: Went during hours posted. Sign said open. Doors locked.

Audrey Johnson: Piper offered great knowledge and helped us solidify our needs.

Vickie Thompson: It was ok. The sale wasn't a sale. Macey had a good sale

Robert Keier: Purchased an I10 and two sets of sheets four weeks ago. Waited three week for delivery... 5 minutes after the delivery window they called and canceled giving us another delivery date again three weeks out. After numerous phone calls and a threat to cancel we were given a new delivery date in three days. After the delivery time started with no update we called and were told they were 45 minutes out... Sleep number delivery never showed, never called. Were going back to the store to cancel order and request full refund since delivery has never happened...Very disappointed!So now its been another week and know I have yet another offer to call sleep number again and sit on hold For ever to get another ration of excuses of why they can’t do their job and somehow it must be my fault....I have better things to do with my time than continue to be a victim of the sleep number corporate shell game!

Lawrence March: Great sales experience, he walked us through all of the options. We were able to try each mattress and got thorough explanations of each type and feature. Quick and easy check out and no high pressure.

Tom Rier: Never went to the store, handled everything by phone.

David Vipperman: gooooood night!

Sarah Hannah: I'm sure it helped that we were the only customers in the store at the time, given the time of day, but our experience was amazing. Ove never been to a bed store before, but I was so welcomed the whole time I was in there. Tim was amazingly helpful, answered all my questions, gave his own experience of the bed. All around wonderful shopping experience. Bed is getting delivered in a week, cant wait to sleep on it!

Susan Newman: Vicki was very helpful and answered my questions. I had a lot of them. She spent a lot of time with me.

Monise Batista: Kindness during the shopping and very good communication.

Zina Morgan: Teri was awesome!!! Very professional and knowledgeable

Kimberly Whitmore: Fawn was awesome, very friendly, personable and informative!

craig indyke: Sales person was very helpful. 150$ delivery charge is not what I expected. For a recliner is not acceptable for a 72 year old man anybody younger do it yourself or go somewhere else

Jessica Ryan: Eric was a joy to work with. He helped up pick out the perfect couch/ottoman/loveseat combo.

Cheryl Smith: Thank you Gardner White for excellent service and I cannot forget the delivery guys who also offered excellent service. Until next time be Bless Thank you again.

Ramesh Rajendran: They have return charge of 25%

Ian Morrison: The amount of attention we had was perfect. Anytime we had questions we had quick access to John, but he was not hovering over us the whole time like we had experienced in other stores and had not liked. Service was great, selection was plentiful, overall very happy.

Terri Powell: One of first few customers and they held both sets of doors with big smiles as we went in. Very friendly. Walked in to be greeted by almost every salesperson on the floor. We are returning customers.

Mary Ann Sweet: Salesman was so helpful, I told him what I was looking for, he knew exactly what I wanted, & I bought 2 recliners from the very first chair he showed me. It was so quick & easy I felt like I was doing something wrong.I will go back when I need more furniture this was my first experience with this store.Thank-you salesman Ethan Lounds

Joyce Vivirski: The salesperson was very knowledgeable but tried to upsell me on mattresses. He also did a bait and switch, telling me the box springs were free but when we went to write up the sales agreement, he told me he made a mistake. The box springs were not free BUT he could give me a $300 master card gift certificate. He would have given me the gift certificate anyway because that was part of the promotion. He knew his stuff so he knew the box springs weren't included in the price. I don't like sales people that aren't honest.

Lynn Du Bose: Thanks for great quality service, our salesman

Pamela Winfrey: Great experience from a pretty terrific sales team!!

Emanuel Harris: The salesman was Great

Glenn Remote: Great furniture. 11 out of 10 delivery service. Perfect

Diana Dahart: I am planning on purchasing a new sofa, chair, and tables for my living room in June. Although I had been on the Gardner-White website several times, it's not the same as seeing the items in person. Everyone was pleasant and helpful. I will definitely be making my purchases with Gardner-White in June!

Pam Mclaughlin: Our salesman JD was great not pushing us to buy he was very Knowledgeable on what we were looking for & very helpful.

Christina Fanning: The store is clean, inviting and displays are nicely presented. Rudy was kind, patient and fun to work with. Better quality yet reasonable prices compared to other furniture stores.

Scott Stoner: Teri E. was extremely knowledgeable regarding mattresses. Teri E. & Hermone we’re both very courteous and friendly.If you’re shopping for a mattress at the Ann Arbor MI location, ask for Teri E. !!

Alicia Maxwell: High quality many displays

Austin: Do NOT shop here, if you're looking for good after-sale service and installation.I ordered a sofa from here and received my delivery today. For $2700, I thought the movers would remove my old couch and put it by the dumpster for me. In fact, I called Tyner ahead of the delivery date TWICE to confirm it. One said yes, the other was a bit more iffy on the subject, but more or less said they should be able to help, provided I ask them to.When the drivers get here today, I ask them if they're willing to take the old reclining sofa down to the dumpster. The first driver nodded and together they took old sofa out in front of my apartment doorstep. They then installed the new sofa, had me sign some paperwork then went out the door. Based on the previous conversation I had with the two phone reps AND the conversation I had with the driver 5 minutes prior, I was under the impression they would take the old sofa with them as they left. "Easy", I thought to myself.I go outside an hour later to get my mail and boom--there is my reclining sofa: sitting unceremoniously on the 2nd floor of my apartment building in all of it's 650lb glory, waiting for me to drag it down 2 flights of stairs. Alone.After I finally get the reclining sofa out to the street by myself, I call Tyner and explain the situation. The operator insists it must have been a "miscommunication" with the driver. I remind the operator that I called ahead of time twice to confirm they would do this. This time, the operator says she doesn't know who I spoke with, but it's a liability to the drivers to do that (which is ironic, considering they left me to carry a recliner sofa down 2 flights of stairs alone). She then said, I would have had to work it out with the drivers myself. I pause for a moment, then say, "right, I asked them to do it and they nodded they would". This prompts her to say again it must have been a communication issue. At this point, it's clear to me I got 3 different answers, but the correct answer should have just been "no, they won't take your old couch for you" from the start. Frankly, I don't think I would've ordered the couch if I had known this was the after-sale service I could expect.The new sofa is nice, but the service leaves a stain on the finished product.

Carol Konesko: Great! Quality and great staff. Can't wait to get our recliners!

Joann P: Tina and the team at Tyner are amazing. My mother was hospitalized for a stroke earlier this week. When she was transferred to a stretcher for transport to the hospital, her lift chair was damaged. We were in urgent need of a replacement after my mother was discharged. Even though their deliveries were booked well into the following week, Tina, her manager, and the delivery team worked to provide us a same day delivery. What a blessing! A huge thank you to these amazing people!

Stephanie Benedict: It's big and quiet, although there is background music. Salesperson didn't use a computer for the order. They didn't have furniture to take home today, you have to go to the warehouse or get it delivered.

Donald Zoltowski jr: Big store, very nice staff. Our sale person Kat was very knowledgeable.

Bruce Popejoy: Went looking for a new recliner, found one. Anne Marie greeted us at the door and showed us a wide variety of chairs...and we found one. Anne Marie showed us many upholstery, electric or manual, leg colors. New chair is ordered and we can not wait.

JS H: Overall, they have good furniture and you can get a good deal. Evan was very nice.

Bill Williams: Our bedroom set is beautiful. Can't wait to get it.

Renee Dallas: Spent two afternoons with sales associate, Tina Perry, choosing four entire rooms of furniture. She was extremely knowledgeable and patient. Her design expertise was invaluable as this could have been a very daunting task. She was up front regarding the supply chain delays, although it still took quite a bit longer than anticipated. When the furniture was delivered, I was extremely pleased. The quality of all the furniture is outstanding and the delivery was smooth and efficient. The only complaint that I had was that the manufacturer failed to provide the necessary hardware for the placement of the mirror on one of the bedroom dressers. I notified Tina of the issue and she immediately started to work on obtaining the appropriate hardware and will have someone come back out to install. All in all, a good experience.

rhonda keister: We purchased a lazy boy rocker recliner 2/26/21 we could not have had a more professional salesman Paul Hall he went above and beyond to see that we were getting what we wanted and needed. He explained that due to the pandemic we would be a few months no problem. When we picked up the chair on 7/17/21 it was wrapped didn't realize there was a problem until later. It didn't sit right nor did the lever work smoothly. We called and explained, someone was sent out on 8/25/21 he said he didn't even need to sit in it he could tell by looking at it. He arranged pickup on 11/27/21, we received it back in December with the problem only worsening. We have been spoke to like we need instructions as to how to maneuver a recliner. We have two old lazy boys and have never had a problem. Lazy boy stores don't want to get involved due to us not purchasing it through them. Understandable! Not only has this been a major headache but a financial hardship due to $934.73 dollars later we have a chair that is defective. I would never recommend Tyners, customer service is ultimately important

Scott Ostrom: We visited Tyner Furniture while we were looking to invest in a couch and recliner. Nick was very helpful and knowledgeable about all of the products and fabrics Tyner had to offer. We were very pleased with the service he provided.

Lissa Perrin: We recently purchased a chair at Tyner. Our sales person, Nick, was knowledgeable and helpful, answering all our questions. He was upfront about the supply chain issues and length of the wait for delivery. We appreciated having information like that so that we could factor it into our decision making.

Patrick Willliams: Just purchased an Ekornes stressless chair and ottoman. Nick guided us through the decision making process - which chair best fit my husband, leather choice, color of base, etc. Nick made what could have been an anxiety producing event into a pleasurable experience. Ask for Nick if youare shopping for a stressless chair !

Mercy Riot: Went there to shop for a new couch ~ my husband ended up finding a lazy boy chair he really liked~ Paul was amazing, went throughout the whole store with us trying to find something that would work for me, cause I'm super picky ~ I didn't find a couch~ but we did buy this chair for my husband!!! I've always enjoyed shopping here over the years!! Good sturdy furniture at a decent price ~ great customer service!!!

Greg Tyler: Bruce is the best, as are all the sales staff. Never pressure sales, they let their beautiful pieces do the talking. You can't go wrong here!!!

Dee & Ron Rose: We were 100% pleased with the purchase of a couch and chair. Everything was perfect! Catherine Russeau listened to our needs and found us exactly what we wanted, thank you. She provided excellent customer service from the moment we met her until her phone call to assure that we were satisfied following delivery. We would highly recommend Tyner Furniture!

Silvia Ciuk: Bought a Lift chair and a Sectional and had a very nice experience. The Sales Consultant, Nicholas Packett was extremely helpful and accommodating and very friendly. I highly recommend Tyner Furniture and for the best service, ask for Nicholas!

Lori Delhey: Nicholas Packett was great, he knew Tyner’s. and what they had to offer. Very helpful, but not pushy.. They had exactly what we needed which was a small condo size couch.

Adam Nielsen: We keep going back….. ask for Catherine Russeau. She’s treated us right for years.