Best Maybach Dealer Ann Arbor Near Me

Ronald Benson: Very professional and efficient service. 5 stars in every way.

Charles Yocum: Working with Kevni Asani was a pleasant experience. We bought a new GLC 300, and Kevni was able to find right car, provided helpful information on dealing with various technical aspects of the car, and made sure we were satisfied with the outcome of our purchase experience.

Andrea Adams: Found what I wanted. Met with Liam and drove it. Loved it. Bought it. And the love story continues.

Rachelle Gardenhire: My experience at Mercedes Ann Arbor with Susie and her crew was exceptional and very personal to my individual preferences. The experience exceeded my expectations. I am so pleased with my SUV! Within a few days my sister just had to experience the fabulousness. She purchased a SUV too!Thank you Susie and Mercedes of Ann Arbor

Dino Candela: Dina is the very definition of a used cars sales person. Lie, lie, lie. Deny, deny, deny. Avoid this dump and Dina at all costs. We have bought our first and last Mercedes. #lemon

Benjamin Bouchard: Susan was very responsive, knowledgeable and helpful through the process of buying my used vehicle. I look forward to the opportunity to work with her again in the future.

Andrew Tipton: The Mercedes-Benz of Ann Arbor service department is consistently the best compared to any dealer I have experienced in over 30 years. In my opinion, Shawn (from the Ann Arbor Mercedes Service Department) is the best in the business.

Cooper Marody: If you are looking for a new car ask for Mickey! Very helpful and patient

Kaylee Goretski: Mickey was fantastic! We were in search of a New vehicle and he couldn’t have made the process smoother.Mickey spent hours with us looking through every option, we made him pull around several vehicles and he did not get annoyed with us haha. (interior color, exterior color, etc.).He was patient and kind through it all. We are so excited about our new vehicle!

Kathleen Wade: Mickey was personable, professional, and made buying a car a great experience. Who knew it could be that way?

Marko Saicic: Susie is one of the sweetest and most diligent car sales woman i have ever worked with! She really cares about her clients and works hard for them to feel satisfied. If you go here ask for susie!

Azadeh Alimoghaddam: Hello,I got a flat tire on the road. I was close to Mercedes Benz of Ann Arbor (about 10 miles away) so I gave them a call. The lady in services who picked up the phone was NOT helpful at all. She said they don’t have my tire and they can have it tomorrow but they don’t have time to fix it for the next 5 days!!!! Ridiculous!!!! She even didn’t tell me about roadside services and free towing to the dealership and the Uber voucher that they give. I also asked about the recall on my car and she said I the recall was already closed which was not a true statement.She made me feel bad. Not helpful whatsoever.I contacted Mercedes Benz of Novi which was about 40 miles away and received a five star service from them! Never going back to Mercedes Benz of Ann Arbor.

Adam Roy: From start to finish I worked with Liam Greene on my recent custom order. He was incredible to work with, helping me understand the order process, keeping me updated through the entire process and when to plan for delivery. Liam was the complete opposite of what I thought a car purchase experience was going to be. He listened, didn’t assume, and no pushy sales person style. I will definitely be buying future cars from Liam, as he made the entire experience a memorable one for me. Thank you for such a great experience Liam. You took your time to walk me through everything, always with a friendly and kind attitude.

Kathy M: I cannot believe how frustrated I am with this dealership. I purchased a brand new 2023 GLC last week from the dealership. I picked up my new car and after 10 miles of driving, the tire pressure warning was on. The next day, there was another warning saying "Cooling system malfunction. Service requested". I was able to smell something was wrong. I had to send my car new car back on day 2. I cannot believe this is a new car with full inspection. I called the dealership and expressed my concern about this new car. The dealership cares nothing about their customers. They were trying to downplay everything. They said that it is so normal for new models to have malfunctions. Excuse me? Are you trying to talk people out of purchasing new models? Then why did not you say that when you tried to sale the new model to me? They are so nice to you to ask for more money. But once the contract is signed, no one cares about the customer experience. I wouldn't recommend Mercedes-Benz of Ann Arbor to anyone.

Geoff Patterson: This is the third vehicle I have purchased from Mercedes Benz Ann Arbor in the past 12 months and the 5th vehicle overall. I can't say enough about the integrity of the organization - there was an issue with the my initial purchase and they truly worked with me to get things back on track. From General Manager Dan Wilson to the AMAZING sales professional Susie Arrow, this dealership is unparalleled in the industry. The just focused on making things right, I can definitely say they did that and more. I am a customer for life (driving past 4 other dealerships to get to MB Ann Arbor)!! Can't say enough about them - truly first class!!!

Laura Salome: Excellent service on my Metris. Friendly providers. Definitely will be back

Helen Girotto: I just bought a used car in Mercedes of Ann Arbor, and so far I`m really glad about them. I didn`t buy a new Mercedes, nor an expensive used one, I might say was one of the cheapest we would find in their store. Even with that, they provided the best service! I went there with a pre-approval loan from a specific bank, and they were the ONLY dealer in town that tried to find a better deal for me in other institutions. I need to mention specifically Kevni for his patience and attention to detail with us. Our timeline to get a car was really tight + some other issues. He didn`t try to convert us to a brand new car or lease as others did with us. He just listened and helped. I hope this car last forever with us to make this review even better.

Angelo Spagnoli (Aspag): Great service been going there for over 20 years

Rod Sorenson: Fast, friendly and efficient. They make you feel special!

Mayco Bojaj: Never again

Roderick Beer: Dusty Harrison does a great job insuring that my car and I are well cared for through the process, price is affordable and the work is what the car needs. Really appreciate that he goes the extra mile to insure customer satisfaction!

Mike Abrahim: Excellent service by Blerim Nici and Ray Borg, very courteous and helpful, highly recommended.

Thomas P: If i could leave zero stars i would. The worst service experience I've ever had. Nobody returns calls or emails. My car has been held hostage there for one month now and Nobody will call me to even tell me if the car is ready or not. I've left messages for the manager as well and he couldn't even both to call me back. Don't do business here!

K Alb: Mo Beidoun is tremendous and highly recommend his service before, during and after the sale. If you're even only thinking about a BMW purchase, go see him. He can help you sort through all the options and put you in the model perfect for you.

Erin Loyer: Alex Upshur was friendly and kind. He wans knowledgeable and professional. I loved hearing about his love of cars while we were on a test drive. I appreciated his calm, assured presence in the passenger seat.

David Matteson: Darin at BMW of Ann Arbor rules. Buy your next car from him.

Dave Auer: Easy and Professional support from Jordan Smith at BMW Ann Arbor.

Kevin Sullivan: Everyone in the service department were extremely knowledgeable and made my first experience there a good one.

Bill Schachat: Dusty was great, as always. He really went above and beyond for me! BMW of Ann Arbor is so easy to deal with.

Corey Waller: Thanks to the team at BMW Ann Arbor for all their help in ordering, tracking and financing my great PHEV!

Limei Wang: I bought a brand new BMW 750Li ,2006 from BMW dealer of Ann Arbor . Several weeks ago, l noticed that there were a little bit Leaks of engine oil underneath the car. So I made an appointment to have the car checked and to have the engine oil changed also. On April 28, I sent the car to the BMW Dealer of Ann Arbor . They changed the engine oil and told me that the engine needs work on. The costs would be $15,000.After 20 minutes driving home , I noticed that the warning of the engine oil level was bellow minimum. I added more than 4 quarts of oil to make the oil level right.Since then, the oil leaks were getting worse. I wrote a review to complain. On May 1, l got a message from the director of the dealer. He doubted what’s happened and asked me to bring the car back to check. I am not a technician and I don’t know what could happen to drive a car without engine oil. Worrying about the Explosion or fire,I carried a bottle of 5 quarts engine oil with me. For 13 miles, l had to stop three times to add oil because the warning sign were up again and again. It was driving me crazy and my blood pressure went high. Thanks God , l don’t live too far from the dealer. Otherwise this could kill me. I decided to give up the car. I went directly to the sell’s department and sold the car for $3000.Then l went to the service department and tried to tell the director that the car was here. One receptionist told me the director was out. I told him that the director asked me to come. He called the director and told him that I sold the car to them and the car was in their parking lot. I didn’t even got a chance to speak to the director. I asked the receptionist that are they going to investigate and give me a call? The answer was NO.The BMW dealer of Ann Arbor charges the high service fee but the bad service. Since l bought the car , even under the warranty, I had the trouble to close the some door , sometime, especially during the winter. I sent the car to dealer many times and the problem never been fixed. Before if they needed to keep the car for a while, they had shuttle service or provided a car for you to drive temporarily. After service, they wash the car for you. Now all those services are gone.For the engine oil change and the check up, Lexus charges $97 including free car wash . The BMW CHARGES $125 with more troubles. The sells person are nice but the most service guys who l had met were cold and unfriendly. I will not buy BMW again because of the bad service.

Nikki Holland: BMW of Ann Arbor is an absolute STAND OUT among BMW dealers. Not only did they make my purchasing process respectful and smooth, they treated us like VIPs. We were so impressed that we returned to trade in another car and bought another BMW two days later! Alex, our salesman, was very helpful and patient with our questions. John, the manager, treated us as peers and old friends. Thank you for making purchasing our first electric vehicle so great!

Daryl C: My wife and I were in the market for a new SUV. It came down to a Mercedes or BMW. I met our salesperson, Billy Becker. Because of him, we went with the BMW and we could not be more satisfied. He provides exceptional service before, during and after the sale. My next BMW will be bought through Mr. Becker. I highly recommend him.

Nicholas Hulm: Go to another BMW - no one here cares or takes any action in a reasonable time. After scheduling my service a week in advance, no one in the service department knew I was coming and after waiting two hours and attempting to contact the sales manager my car hadn't even been worked on. There is no point to scheduling anything here - your car will sit in line with no work being done. You can't get through when you call - it's terrible customer service. WAY below the level of other BMW dealerships I have used.

Lorna Davalos: I have never had better customer service! Dusty Harrison, in particular, is very attentive and helpful. He is instrumental in building brand loyalty. I love the addition of the video walk around they provide to explain issues with your car. Because of this service department, I am very inclined to purchase a new BMW when it is time.

Gytis Waitkus: The way people in service department work is disgusting.Big disappointment.

devon mcardle: I had a fantastic experience with Justin Fagan of the sales team. He was extremely knowledgeable about the hybrid products and very personable. The entire purchase process was a complete pleasure from beginning to end. He spent extra time with me to show me the car and assist me with the settings as I am a first time BMW buyer. Could not be happier with my new car!!! Thank you Justin!!!

Hotmail: Amazing work and very understanding group of people here ! Mark is just a class act and they took care of all my needs ! Jordan was a huge help ! And Carol was amazing!!!!

sarju shah: Poor service agent Jordan smithDid not greet , did not talk or explain , did not call for pick up . His face was likeSomebody forced him toWork there . He willDestroy service reputation . I will not buy car from auto mall Ann Arbor bmw

Saša Trifunović: You were amazing as always, but there are couple of small things I would like to discuss, rather over a phone call. Thank you.

Varun: William was easy to work with and I got a fair offer selling my used car.

Leslie Thomas: Xavier was very kind and professional when dealing with me. He also exceeded my expectation concerning the purchasing price of my old vehicle......if I ever need to sell another vehicle in the future, I'm definitely coming back here!!

Tim Mitchell: This was a very easy process and professionally done.

Yoonho Kim: Worked with Xavier and it was a great experience. Very quick and efficient, convenient and professional. Would recommend!

Speed Ricer: Isabeau was very helpful! Bought back my 2021 Honda Civic for exactly what I was expecting. No low balling, welcoming environment, and very friendly. Thank you so much for a smooth transition out of my lease.

Ben Schafer: Will did a greaty job in buying my car. Very polite and professional at all times. I'm now thinking of buying my new car at GermainBen

Anthea Schroeder: I had a great experience selling my vehicle at Germain. Before I made an appointment, I completed the online Kelly Blue Book value assessment available on their website, and it was pretty much spot on for how much I was able to receive for the sale. William and Charlotte were very professional, efficient, and kind. I was able to receive a check that day, and they even hooked me up with a ride home afterward! I would highly recommend them to anyone looking to sell their used Honda.

Lisa Garber: My experience selling here was easy and fair. Shoutout to William G for making everything go smooth.

MT: The process was customer friendly, Courteous and expeditious. Isabeau and Charlotte were great.They handled everything professionally.

value ewansubhor: Excellent customer service by Madisyn Earehart and her Manager. I spent less time with them to pull the deal through. Good experience and will definitely recommend Germain to everyone any day, any time...

Dave Jackson: Xavier provided an amazing experience. If you're looking for a smooth professional experience I would highly recommend you see Xavier. 5 Stars plus!

Ibrahim Osman: Excellent service center specialized in Handa cars & vehicles. Staff are very courteous helpful & professional. The dealership facilities are clean & well kept. Nice waiting room.

Mark Bonner: Just bought from Germain and they beat every other dealer we talked with on price and our trade value as well as making the process seamless and smooth.

Michael Smith: Great service with a straight forward process for selling them my used vehicle. A fair price for selling outright. Thank you!

Jennifer Stretye: Our experience with Charlotte was great. She was friendly and very knowledgeable. We got the best deal for our trade in!

Niknam M: Thanks Elizabeth Bita from Germain Biying Center for helping me in the process of selling my car.

Alex Montalban: I recently sold my '19 Honda Civic Sport Touring Hatchback to Germain Honda. I had my car appraised at multiple buying centers over a span of 7 months, but Germain always quoted me the highest value for my vehicle (which had HIGH mileage). I worked closely with Elizabeth Bita who took such wonderful care of me. On the day of purchase, I walked through the showroom doors, had a check placed in my hands, and then promptly exited...only to find a courtesy vehicle already waiting patiently to take me home. Thanks Elizabeth!

Erika Wartena: Professional, reliable, respectful, detail oriented, excellent communication and follow through.

Jerry Weaver: Good experience. Painless and quick as possible.

wonkman 3456: Xavier was very professional, well informed, and took time to explain the entire process to me. Sure, I would have liked to get more for my car, but based on market conditions I feel I got a fair price...$800 more than the last dealership offered.