Best Car Dealer Ann Arbor Near Me

Kelly Rudolph: Kayla, George, and Tim were great! They helped my son purchase his first car!

Jaden Beckwith: Kayla, George, and Tim were great

Maria Jimenez: I appreciate George and the team for making my purchase fast and easy, no complications at all. Hope to do more business in the future!

Patrick Sanders: Go see Kayla. She's great.

Rocky the Westie Official featuring Rudy: Kayla is the Best salesperson ever to grace Ann Arbor.

Andrew Smith: Got a car from them last year. Super smooth experience. Had an accident this year and had to purchase a new car and drove away same day. Kayla, Tim, and George were extremely knowledgeable and helpful through the whole process. Great experience 10/10.

Michael Russell: Kayla and Tim were awesome! Thank you both for making the process easy and seamless! 😇

Taylor Elliott: Kayla and Tim are great people to work with if your looking for a great car!! Thanks for everything!!!!

Sherry Oswald: She was excellent! Answered all questions and so we could understand

T P: Kayla & Tim Rock They will get you in a car No Problem.. Very Nice & will go Above for you... Must go check them out ASAP

Cole Patterson: Great experience very professional. Kayla was a great saleswoman.

Hibo Ahmed: Best service in town!!

Djay Johnson: KAYLA WIZINSKY IS AN AMAZING PERSONS ASK FOR HER OR GORGE & TIM THEY ARE WONDERFUL LISTEN WHEN THEY TELL YOU THEY TAKE CARE OF YOU AT ANN ARBOR CARITE THEY DID NOT LIE I WALKED OUT WITH THE CAR I WANTED THE CAR OF MY DREAMS IM BLESSED I CAME HERE TO SEE THEM AT THIS LOCATION I AM VERY VERY SATISFIED!

Olajuwon Weekes: Tim Slaick is the GM at the store. He personally handled my application, worked with me for hours. Just to ensure I drove away in something I loved. Recommended to any first timers!

Delphine Grant: This place was awesome. Everyone was on their best behavior. Great place to do business. Sales people George Freij. Was great. Very patient.

Autumn Delight: Kayla & Tim were amazing to work with! They made the whole process smooth, quick, and easy. I would definitely recommend them to anyone looking to buy a vehicle!!!

Lauren F.: Maybe my bad experience was the exception, but it was bad. I wasnt able to talk to anyone beyond text. They asked me to come in for an appointment on a Saturday, earlier than I'd offered to, I accepted. They confirmed 2 hours ahead, but when I arrived early, and waited until well after the scheduled time, the door was locked, no one was around and my texts and calls were not immediately answered. The OPEN light was on but no one was there.I was later asked by text later how my experience was! Well they implied I had the wrong address or arrived at the wrong time. I work nearby and they had confirmed! It was ridiculous and a waste of my time. They never tried to apologize in any way

Elijah Ellerson: Tim and Kayla were amazing!! Very honest and willing to work with you. Check them out

Kenneth Achauer: Great experience & quick service

adriana garrett: i purchased a car here in january and by the end of february i had to put in over 1500$ of work into it. never came with a spare tire or the part to take the tires off. whippits in the backseat, all the previous owners stuff in the glove compartment. clearly was not cleaned or looked over. had no oil in it AT ALL. im very disappointed and was going to trade my other car in here but will NOT be back.

Jessica Plucinsky: Matt Vodry made leasing a car so much less stressful with my busy schedule.

Carol Dunitz: Varsity Ford provides excellent knowledgeable and caring service. Their service department is a pleasure to work with.

Kathleen pecora: Great attention to detail, friendly and courteous. Will definitely go back for our next vehicle.

John Pfeiffer: Service did everything they promised and worked around my schedule for pick up. The service advisor was able to ad some extra repairs required. Happy wothVarsity Ford but disappointed with my 18 month old Ford that it requires so much repair work.

John L: Drove my vehicle in for a simple repair and had to tow it to a different repair shop. Damaged good parts then charges the customer to replace them. People BEWARE with who you drop off your vehicle with. Service writer was very inexperienced and his manager hides in his office. Lost all trust in dealerships now and was a Ford Master Technician for over 20+ years.

Jose Rivera: Great sale personDo it again

Danielle Derderian: We leased a 2020 F-150 through Varsity that had ongoing interior water leak issues for over a year, of which they could not remedy. Salesman Dave Byron told us he could get us in a new lease for $200 MORE than what we were already paying per month, once we finally put our foot down on not completing the current lease. He also replied to my husbands email with the intro “Listen man”. Furthermore, I did not receive a reply from the manager of the dealership regarding all of the above issues.

Janelle Renner: Have purchased/leased vehicles here since 1990. Fantastic service department! Just had service today 2023- still great!

Michael Taillard: Edit: They have since responded to my review, reiterating that they won't work on my car since I didn't buy it from them, then confused me for another customer who has a Ford Fusion. Still tremendously unprofessional.Refuses to work on vehicles they don't directly sell, which is very illegal and pathetically narcissistic. Don't waste your time with them.

alan francis: I have tried buying three different cars from this dealership the first car I came in for a test drive Everything went perfect I was ready to buy but then was informed by the salesperson the title has been misplaced and that if I left a good down payment the title will most likely be in soon. A week later the dealership called and told me they had a second car that they want me to come test drive we set up an appointment. The next day the dealership calls me back to let me know the transmission is shot in the car.. a month goes by I am searching on AutoTrader and find another car I like.... Can you guess the dealership? I set up an appointment to come test drive the vehicle Friday May 19th just to get a call earlier this morning stating the vehicle is lost. I do not recommend this dealership to anybody never thought trying to spend 20K would be so hard.

Scott Petersen: Getting obsolete parts from Varsity is awsome!

Mike Hagen: Pretty good service overall

Dale Taylor: Lee Dimic is an outstanding salesman. From my first phone contact to my car purchase the following day Lee Dimic was honest, knowledgeable, and made the purchase process move quickly. Following the purchase, he personally took care to make sure I was happy with my purchase. Lee Dimic made purchasing a car a good experience!

Matt Breitag: Recently, I had to take my 2017 Fusion in for service due to a rear main seal leak. There were a few hiccups along the way, but Varsity Ford made things right in the end, which I very much appreciate. The Service Department Manager was very responsive, and I was pleasantly surprised by their level of customer service in addressing my concerns.

Jessica Bollin Smith: Worked with Tony Madison at Varsity Ford for my last two vehicle purchases - he is excellent to work with - knowledgeable, friendly, and can work through the quoting / purchasing process clearly and concisely. We will definitely return the next time we want to purchase a new car! Thanks so much!

Shawn Kowatch: Have been in the market for a while looking for a specific expedition and varsity ford finally had it. Problem was , I live just over 2 hours away so finding time to go look at it was quite the task with work and a family. But between Shane Smith and Liz McCowan, it was amazing! Extremely professional and honest which, I was putting a ton of faith in! It was flawless! Was even able to arrange for it to be delivered. Communication was perfect. Understanding my needs was perfect. The vehicle..everything they they said it was. I couldn’t have asked for a better transaction. Thank you

C O.: Great service here and fast.

Timothy Kersman: My experience yesterday at Varsity forward was terrific came home with a new truck thank you kindly Shannon.

Debbie Schopieray: Sales person John C. Did a great job. No hassle’s, knowledgeable and no pressure .

BURLEY BEGLEY: Was very professional. Varsity ford made it easy getting my new truck!

Candy Brown: They fix my crash indicator light I took it to another dealership and they could not fix it.

Madeline Curry: Great customer service, friendly, professional, staff goes over and above to make sure customers are satisfied. Thumbs-up to Melissa and Charles.

Nate Garland: Don't waste your time here buying anything used. Vehicle had TONS and TONS of problems and they still wouldn't deal. LOL. Better off looking elsewhere. Metro Detroit or Facebook Marketplace is your best bet.

Mike Weber: Was in for an oil change. Service writer expected it would take 1 - 1.25 hours. After 2 hours and no updates I went back to him and he said it was done and sorry, we were swamped. An update at 1.25 hours would have been appreciated.

aleena alisa: Extremely efficient efforts made for maximum convenience. Would highly recommend Aaron Burch with any vehicle transaction! Very honest & knowledgeable, gets the job done.

Nash Farha: Love my Tahoe that Nate found for me excellent salesman and he will work hard to get you what you need man of his word! Thanks 🙏

Naydeen Hannosh: Nathan Rabban got me into my new car it is perfect he made it very painless and he got me in and out very quick thank you Nathan for your great work

henry leland: Sales department was very professional!! I would recommend this chevrolet dealer to all my friends and family members! Thank you again!

Michael Cook: Everything was handled well and in a timely manner

carl wayzata: Extremely disappointed with my repair service and lack of professionalism. People are buying cars here and not candy. There should also be more patience when customers want to make new purchase decisions.

Yall Davis’s: Does not take responsibility when mechanics have not done the job to the best of there abilities

Lache Davis: I like that I wasn’t pressured into getting just any vehicle! The salesman was patient with me and I am thankful for that since this is my first financed vehicle. I am happy!!

Michael Schmid: I saw a truck on this website that I was very interested in, especially being a 6 speed manual, so I called the dealer and spoke to Scott, after debating on driving 9 hours to see a truck that "the 4wd does not work, and I would have to put the emissions back into", I bit the bullet and upon arrival to the dealership I began to check the truck out and noticed the driveshaft had been ripped out, and there was a quarter size hole in the bell housing of the transmission. They proceeded to hand me the keys and push me to take the truck for a test drive. on a bad gut feeling I decided to open up the hood before even starting the truck. Thank god I did because there was NO OIL CAP after stating I don't want to look at it any further I was asked "why not" after insisting on there offer of just putting an oil cap on the truck I was furious. while leaving the lot for a 9 hour drive back home, I received a call from Scott asking why I don't want this "great truck" after explaining myself why I didn't want the truck he insisted on putting an oil cap on the truck because its "not a big deal" an oil cap might not seem like a lot to him, but as a dealer they should at least know the repercussions of what this could cause... blown motor. I don't even know how these people are still in business.

cl no fear: Sold me what my mechanic described as a life threateningly dangerous vehicle. They don't inspect anything at all. They just buy junk cars and sell them as fast as they can. The part to fix it was 65 dollars. Is my life worth only 65 dollars?Horrific. Do not trust them. It's Russian roulette.Update: They called to try and pay for the repairs. I don't want their money. Also called to clarify that the vehicles are sold as is and they don't do any sort of inspection. I wouldn't even test drive a vehicle here if I were you guys. It's potentially dangerous. Or Make sure you have a mechanic with a mobile lift on hand to fully inspect the car before you test drive or buy. Guess it isn't completely fair of me to leave one star. It is my fault for not realizing they have written down dangerous policies that I signed up for.Hopefully they change their business practices. It's theirs to run, but I don't think they'll have repeat business from me. Even in buying a brand new car when I'm in the market for one.

Julie Eckert: Mark Young was my sales person and he was absolutely amazing. I originally had a 7am apt for an oil change on my blazer. When it was done i went to the sales dept and spoke with Aaron the sales manager went over a few things with him and he handed me off to Mark. My lease wasn't up till Sept so I wasn't really actively looking to trade in yets so leaving with a new vehicle didn't matter either way. I felt so bad for Mark bc he had spent all day dealing with my back and forth on payments. I felt bad because at the end I just couldn't justify at the time the downplay and monthly. But they really wanted me to be happy and worked with me. And at the end of the day I felt good bout my new lease. I know it's the job but at no point did I ever feel that was the case.

cathy wright: Recently having had a knee replacement, I should have brought a chair with me while standing in the service area for half an hour. There was a nice gentleman who continued to apologize for the long wait as he was the only one in the service department. Once my car was serviced it didn't take long. I will bring myself a chair for future visits. From a long-time Chevy person

Curtis Damon: I dropped off vehicle at 8:45 am, it took another 30+ minutes for the advisor to enter my information into the system. Not a problem, but a delay when I needed a shuttle home. I was told the oil change/tire rotation wouldn't take long...but I waited all day. I called 5 times, and each time my call was dropped and/or never received a call back. Finally, had an Admin walk over to the advisor with my name, number to persist on a call back. An hour later I get a call that my vehicle is almost completed and shuttle is on its way. Was told the delay was due to nobody knowing that my vehicle was awaiting service, if I hadn't called it never would have been completed. Upon pick-up I waited another 30 min as the advisor tried to charge me for the service, but I explained in the morning that I have a pre-purchased service plan and all oil changes are covered. Had to wait while they checked with another advisor and had to reenter all my info before finally getting my keys to go home.

Anna Mansoor: wonderful customer Service always , Mina is so prompt, answers my questions and is on top of everything. seamless fast and amazing service

J Cole: DO NOT GO HERE. I had a friend come to buy a car off them. They made him not only set up insurance before giving him the title, but they also didn’t even let him buy the car by the end of the day. All they said was excuse after excuse. Rudest people ever

Derek Shew: Best dealer! Fast, in and out oil change!

Michelle L: great first time car buying experience for my son, thanks Dave, Izaiah and the rest of the crew! No pressure and excellent customer service, they all worked to get the best deal. Will def recommend and buy from them again!

Connor Love: Found the sedan I was looking for! The team was great! Izaiah was my salesman... he was personable and passionate for his work, grateful he helped me out! I Recommend taking a look here, happy it opened up a month ago.

Chris Porter: I would highly recommend this dealership to anyone who is looking for a vehicle. Nick and Izaiah are awesome to work with. Very honest about the truck I bought. Took the time to send my many pictures of the truck, even pictures of the underneath side of the truck. The dealership even picked me up from the airport Andrew the manager was also awesome to work with. I will definitely look at this place first on my next vehicle purchase.

Alex Maisevich: Logan was a great help. Very satisfied with our experience.

Sean Dunn: I had been looking for a specific (used) SUV model for more than month. One appeared at Next Mile over the weekend and I drove down to see it on Monday morning. Not yet detailed, it was in very good condition and I decided I’d take it if they could get it ready for me. Jodi got the sale all organized and had the vehicle detailed and ready for me by the end of the day. Awesome! But I needed a second key, not just one (always check this). Logan organized this for me. Because of the security on the keys (thankfully) and me not being local, it took a week to get it done securely and I was kept informed daily of progress. The overall buying experience was simple and friendly. Well done!

Madison Morey: Great place with amazing service! Austin will help you find the car you need for the right price!

Travis Ziebell: Brandy did a great job helping me find what I needed. She was very pleasant and easy to work with. I would buy here again.

Don Burky: Go see Nick Wood at Next Mile, they're affiliated with LaFontaine. The sales managers hooked me up on my trade and Nick helped me find the vehicle that I've been wanting for the last 5 years (only much newer) thanks Next Mile I'll be back.Edit: after taking possession of the vehicle I noticed, they put new tires on after signing paperwork (it was a few days after signing I took possession) and the battery was replaced with a new one. LaFontaine/ Next Mile has my business even for service. Couldn't be happier.

Kory Vetitoe: Nick was very informative and helpful. He made my first car buying experience a great one. Highly recommend Next Mile!

Diamond Pearson: Logan was very kind and extremely helpful. He made the process so pleasant and wonderful. I am happy that I decided to lease through this company. I highly recommend Next Mile to anyone who is looking to lease a vehicle. I will be a returning costumer.

Ashlee Dunham: I have been looking for a new car for a few weeks, found a great 2016 Buick Encore on Carfax from Next Mile Ann Arbor. Austin was amazing to work with and make sure that everything was taken care of within a few hours. The only slight issue is that the car had a sizable key scratch that was not pictured, and was told it would be painted over, if i came back in a few days. Drove back ( an hour drive) a few days later and the sales guy ( different from the day i bought the car) seemed unaware of what was happening. I was also told that my plate could be picked up that day as well, which was not the case. Could use better in house communication. Overall a great experience, very helpful and friendly.

Andy Whitworth: Awesome team! At no point did I ever feel pressured! They answered every question I had and made my wife and I very welcome! I definitely will be back here whenever my family needs another vehicle! Great job!

Andrew Clark: Nick was very friendly and answered all my questions. Quick responses via call and txt. The whole staff was friendly as well!

Timothy Pott: Brandy Rushlow did a fantastic job handling the transaction for the purchase of a lightly used Ford Transit cargo van for me. She was able to answer all my questions and paid close attention to all the details both important and minor. The rest of the staff I encountered were also very polite and respectful. The deal was fair and the vehicle is everything I'd hoped it would be. They appear to have a large inventory, but I was focused on a very specific vehicle, so I didn't look at many of the other cars on the lot.I almost always buy used vehicles and will definitely stop in and see Brandy again should the need for another purchase arise, I'm also happy to refer family and friends to this place as well!

Nicholas Eicher: Nice people. Very friendly. Made it easy.

Scott Nuvill: I had a great time and got a great vehicle, even drove from Muskegon to buy it.Great job to everyone 👏

AnaKelley xo: We loved our experience buying a used car here! The process was quick and simple and Nicholas was great! All the employees that helped us was knowledgeable and personable. They even provided us lunch! I'll definitely be recommending to all my friends and family

John Wirt: Wonderful dealership! Super helpful and great to work with.

Ian Johnson: Was helped by Andrew, Logan and Nick. Got a great value for my trade in, they were super flexible with finding the right options for my new vehicle and made everything very easy and comfortable. Would definitely recommend the Next Mile crew for a car buying experience.

Stephen Supica: My wife and I Just bought a Lincoln MKC and could not be happier. Logan, Andrew, Nick and Brandy could not have been nicer and more accommodating. We came in for a Large SUV and left in the MKC and love it. They listened but yet showed us additional inventory. So happy they looked outside the box. I highly recommend them if you want low pressure and people that listen give them a shot.

Hemangini Shah: Thanks for cleaning vacuuming front row floor and car wash from outside. It would be great to see in the future to include backseat floor vacuum…I was told the car would be ready in 1 hr.10 mins but I was waiting in the waiting room for over 2 hr finally I had to go find service manager to check the status on my vehicle and learned that it was ready to be picked up. I believe you can use app for vehicle status posting so people waiting are aware of up to date info . I believe these are few opportunities for improvement.

David Scott: Everything went well. No complaints.

Robert Frushour: Ridiculous. After a routine checkup gave estimate for work needed twice the value of the car.

Laura P: Germain Lexus of Ann Arbor is wonderful. Love my new RX 350h! Hernando, our salesperson, was friendly and considerate; he made the buying process easy. He walked us through the main features and showed us the online videos to watch to learn more. We refer back to the videos frequently as we try out the many features. Jennifer made the loan process painless and found us a great loan rate. The only negative was having to wait six weeks for our new car, but that’s common these days. Would definitely buy from Germain Lexus of Ann Arbor again.

Pan Pan: 35K miles service on Lexus RX350. Amanda, customer service representative was very helpful, upfront greeted and asked if there are any issues, and once described, she documented and took corrective action during the service. The service was very quick in reasonable wait time. There are some snacks and hot drinks machine, had hot chocolate. It was a good a experience!

Steve Lutes: As always, Amanda was helpful and professional.

Bruce Wilkie: Sean did a great job and kept me informed through out the repair process.

Eric Cantrell: Great experience at Germain Lexus of Ann Arbor. Very welcoming! Hernando was fantastic to work with. Very professional and friendly. Took his time with me explaining the hybrid vehicle I purchased since hybrids are new to me.I would absolutely recommend Hernando and Germain Lexus of Ann Arbor.

Felicity Richards: I bought my used 2021 Subaru Crosstrek Limited here, Germain Lexus was actually able to give me a better deal on the vehicle than four previous Subaru dealerships that I visited for a car of same make and year. I worked with Aimee Kurutz who made the buying experience easy and enjoyable, she reviewed potential savings over the phone so I knew before I visited the dealership what to expect out the door in terms of cost. She rode along for a test drive with me because I wasn't familiar with the area, was friendly and upbeat during our conversation and when we got back to her desk she was able to draw up the paperwork. Aimee didn't add in additional fees or markups, found a great price for me for this car, had it clean and ready to go when I arrived. I would recommend her to anyone interested in buying a car here!

Jann Mackaluso: Aimee, our sales person, was excellent and the staff at the dealership were all welcoming and very professional.

Grace Boxer: Amanda Nowaczyk of Service is SUPER!!! My 90,000 mile checkup and change winter to summer ties was excellent.

Cetana PR: Great service

Xavier Bell: Spencer W. Is top tier when it comes to sales. I just want to say thank you for being patient and understanding with us needing to look at our own pace but in the end the winner was here. My 2017 ford explorer they sold me rides like a dream. Thank you again, if I ever finance again it will definitely be here! Thank you from the bell family.

Thomas Beierschmitt: Very good service. Was luck they had opening. Amanda in service was great. Highly recommend this dealership

Gabriela Coleman: Always great service! I've never even considered car maintenance a hastle due to the cusotmer service at this location.

Russ Sackett: Outstanding service, wit 5 Lexus cars in the family I see Amanda (service) and George (parts)during the year and they are alays te tops!

Shaista Ansari: I highly recommend Hasson Hammoud. He was extremely helpful and gave me good advice on my vehicle purchase.

Habas` Kanan: Hasson Hammoud was such an amazing guy to work with! He broke down everything clearly and was very honest with me. He did everything he could to find my family and I the perfect vehicle. I would highly recommend him to everyone!

Mazin Rababeh: Had a great experience at this dealership, I would highly recommend buying a car from their friendly salespeople. I would definitively look for Hassan Hammoud, he was a great guy, knew a lot about all the vehicles he was selling. I’ve been a regular customer here for years and I plan on staying. Thanks to all the excellent service, and thanks to Hassan Hammoud I was able to get a top notch deal for my Lexus 250uxh.

Darian Massengill: Amanda was great. Service was FAST and my car was nice and clean 😌

Dutch Cowan: Asked to have a repair done on my car, no reply’s to my calls for 3 days, the third day I called at 9:30, didn’t receive a callback until 8:30 in the evening, didn’t leave a message with information on the status of my car. Forth day I explain my frustrations to operator, she tells me marlon will definitely call me back right away, 6 hours later I get a call telling me that the estimate is now 4 times the original estimate and can’t be started on for at least a week and a half. This is obviously a brush off to avoid doing the repairs, then I’m charged $100 dollars for the privilege of having them do nothing to my car. I bought several cars from Dunning Toyota but I’ll do any more business with these pompous halfwits. AVOID AT ALL COSTS. Google won’t let me leave zero stars.

Kristi Clark Fletcher: The team and the dealership is amazing.Hadi, Tony, and David were awesome. I felt like family. From test driving the 4 Runners they had available, to the contract and financing was all a smooth transaction. I had my five year old son with me and they treated him like a prince. They had popsicles for him and Hadi my Sales Rep even went to the store to get him an Apple Juice and chips. The whole vibe of the dealership is upbeat. I highly recommend heading into Ann Arbor Toyota for all your Toyota purchases and services.

Peter Cocco: Everything went well. Salesman was very professional and knowledgeable.

Jan Sheehan: Drew was very nice and explained everything that was done to the car. Wait time was about an hour and evan had my car brought around to me.

Kristin Mahler: The work and associates were good. I can’t give 5 stars because they also sent a postcard telling me I had a$10 “reward” that has to be used in 4 months for more services on a car I had just spent $800 on to be sure it was in good shape. What a lousy PR move!

Mattie Ellsworth: I had a wonderful experience with the entire car buying process at Toyota of Ann Arbor. I started at another location with a horrible experience that deterred me away from Toyota. However, after driving to Ann Arbor for another dealership I ended up here and I am so glad I did. Everyone was kind, patient, and resourceful. Salesman Keith Brooks was a 10/10. He is very professional, personable, knowledgeable, and responsive. Keith made me feel at ease from start to finish. He went above and beyond to ensure I was happy with my purchase. They gave me fair value for my trade, which made the experience that much more convenient. I would highly recommend Keith and Toyota of Ann Arbor to anyone. I look forward to future vehicle purchases here.

Cg Cg: A great sales man is like finding a monster buck on state land. Anthony V. followed up on my online inquiries about some Tacoma models, I stopped by following day, Anthony spent damn near whole day with me trying to find exactly the model I was looking for, honestly helping me along with the decision of the 5ft or 6ft bed. Thanks again Anthony V and Ann Arbor Toyota for making this experience go so well, even to finance guy(forgot his name) thanks again.

Rebecca Hull: Travelled over 2 hours to go to this dealer for a specific truck. Truck wasn’t ready to be off the lot, which is completely understandable, so they had someone deliver it the next day. We were supposed to have two keys, they only dropped it off with one. We call and they say they will mail it to us when they mail the plate which they said took about two weeks. A full month later we are calling asking where the plate is because our temporary plate was now expired. “Oh we’ve had it for over a week now, when were you guys planning on picking it up?” I reminded them that it was supposed to be sent and it took them three days to find my plate and ship it out. Plate finally gets here, no key. Absolutely baffles me. All customer service flew out the window once they got their sale.

Matthew Jones: We were in the market for a new vehicle to replace our old minivan. It had been awhile since our last purchase and our needs had changed. We are new transplants to the area and didn't know which dealers to trust locally. Joseph Pryor helped us out every step of the way! He helped us find the right vehicle for our family, a 2023 Toyota Highlander, and we couldn't be happier. The service from Toyota of Ann Arbor was top notch at each step of the buying process and we will definately be coming back for our future purchases.

Hannah Ruble: DO NOT buy tires or get tires mounted here. I purchased new tires from them and had them installed yesterday. During a road trip today, my tire pressure halved due to an installation error that caused a sidewall bubble. (Tire bead was torn during install). My tire almost blew on the highway. I was also recommended a list of unnecessary services that are only required at 100,000 miles/10 years.UPDATE: Got ANOTHER side wall bubble on one of the other tires today thanks to incompetent installation. The installer never seated the bead properly.Another update: Turns out 3/4 of the tire beads weren't seated properly. Could've blown a tire on three separate occasions . I need 3 tires replaced due to the mechanic's mistake.Toyota of Ann Arbor won't call me back to fix the issue they caused.

Nina Felicie: Initial car purchase experience was nice. Very nice people to work with. Had a question within the week of my purchase on the financing aspect of our vehicle. Multiple emails and voice messages unreturned. Once they get your money, good luck on communication after that. Still waiting. That’s enough for me not to return, except maybe the vehicle at this point.

Judith Weiner: Oil change and purchase in Parts department (both Brandons) serviced by friendly, knowledgeable men. Very pleasant experience. Sales area formidable.

Chase Gutierrez: Anthony Valenti, Jeremy and the rest of the team I had the pleasure of working with are top tier. Anthony was professional, attentative and down to earth. I highly recommend stopping by if you're in the market for a vehicle.

cjmccamont: Fast, efficient, friendly and professional service

ali hiary: I really recommend Toyota of Dundee. The people of Germain Toyota were experienced, friendly and extremely helpful. You will save at least $3000 for unneeded stuff.

C Lau: Michael Cooper was our salesperson, and he provided the BEST car sales experience of our lives (in our 40s), end-to-end. We intended to purchase/lease from another dealer/manufacturer but decided to stop at Toyota Ann Arbor to check-out options because Michael called us within 1 hour of our online inquiry. We never went to the other dealership - we purchased a 2021 RAV4 from Michael that day! He was respectful, transparent, honest, funny and most of all, we knew he genuinely had our best interest in mind. Honestly, it was like we were/are part of his family - it never felt like we were working with a salesperson. Even now, weeks after the sale, Michael is still supporting us directly with quotes, service, etc. Toyota of Ann Arbor and Michael are our new hometown dealers/salesperson. Thank you for providing an above-and-beyond experience, Michael!

Dolores Kingston: I bought my 2008 Scion from this dealer and all my car’s service has been done here. I just wish Toyota hadn’t stopped making Scions!

Laura E: Folks are very nice. It was a 90 minute wait and cost $90 for a Prius oil change, which maybe is steep.

Emily Abbenante: Very frustrated with my experience recently trying to buy a new RAV4 hybrid. The salesperson I worked with neglected to tell me they were marking up the cars over MSRP almost 6k until he sent over the finance paperwork. I was disgusted with the lack of transparency in pricing so walked away. Happily found my RAV4 within three weeks at another dealership that was not marking up and was able to get me the vehicle I actually wanted instead of trying to upsell me.

Gsquared (Ggrjd97): Eric is an outstanding service advisor. He is always smiling, and takes the time to explain what was done and also what to expect with the next service visit. Even though my vehicle was purchased elsewhere, I still get treated like an insider.

Scott Kollmeyer: Tried to sell my car to them using KBB ICO. Was told prior via email the KBB ICO price was good as long as the car was in good shape, which it was. Drove 2 hours and was low balled for $2000 less than what I thought was an agreed upon price. I never would have wasted my time had I known they lacked that much integrity.To the response from Suburban: I was dealing with a manager while I was there, if they could have fixed it and made my experience a positive one, then they should have done it while I was physically there. I don't see how talking with them again will change anything. Maybe it looks good on google that you responded but I don't see my outcome changing.

Scott Katke: Dropped my car off for service. Made appointment and everything. After a long wait, got it all signed in.But that's the last I have heard from them. I have avtext number but they don't respond to it. I called and left message. But they don't respond to it.Now all the calls just go to voice mail.I don't know what's upbwith my car??Customer service b is just a thing of the past...

Nico Alvarez: If you come to this dealership, don’t give your “time” or business to Mike Gardner, after I had driven an hour to look at a vehicle, he just said “I’m not going to waste my time or yours, it’s just not going to happen” and didn’t even bother to show us and you should’ve seen the look on my girlfriends face after she had been so excited to see this vehicle that wasn’t even presented to us, we didn’t feel very welcome with our visit today, don’t recommend Mike

Jenna Fisher: Don’t ever work with Michael Gardner (“Mike”), he was very judgmental and didn’t even allow us to look at a truck of interest after driving all day to get to that dealership just to see it. Asked about financing and he completely shut down our options of how we could work it out. Very pessimistic. —-You’ll never sell vehicles to anyone with that attitude in my opinion…In his own words “I’m not gonna waste your time and I’m not gonna waste my time, it’s just not gonna happen” ——Even though we drove to this specific dealership to see a very particular truck (that we couldn’t even see with the doors unlocked), he basically brushed us off just to look at the truck outside with no care. Having our hands to the window just to see the inside of the truck from the bright sun and then leaving 2 minutes later. He was careless for us and certainly wasted our time after having interest in a car. Very rude and honestly upsetting.—- Poor Service from Mike Gardner

Jean Cain: Timely, knowledgeable, and courteous staff makes purchasing a vehicle an enjoyable experience.

Elephant Miracle Miracle: THEY SOLD A CAR DEEMED "DANGEROUS TO DRIVE" BY THE MANUFACTURER. The bad reviews will give you an accurate description of this dealership.This car should not even be on the road after being told that it passed all inspections and there was "nothing wrong with it." They did not care that we could have had a major accident in this car. THIS DEALERSHIP SHOULD NOT BE SELLING CARS. The location manager got defensive and hung up on us when we brought things to his attention. The sales manager Tony and the salesman Sean have done nothing to resolve this issue which is illegal for a dealership to sell a car.deemed "unsafe to drive." IF YOU DON'T WANT TO BE TALKING TO YOUR LAWYER over a car purchase, don't buy here. If we could give "0 stars we would. They obviously don't care about the customer's well being or in this situation, life.

Amy: The sticker description of included features was ambiguous. When I did not receive what I thought was included, I called and asked to speak with management. No one returned my call. When I finally received a call, the manager yelled at me and wouldn’t let me speak. I asked to speak with a different salesperson who was more knowledgeable about wranglers, he was very kind and explained the situation, however, in my all of my Jeep purchases, I have never been treated so poorly.Had the management been knowledgeable and been able to explain the situation without berating me, or having to google the answer, I would have been less upset. But this wasn’t my first Jeep wrangler, and his “mansplaining” was unwarranted and inaccurate.I spoke with the General Manager who assured me that he would call me back the same night, or the next day. 1 week later, I hadn’t received a call from anyone, so I reached out to my salesperson. The general manager then called me back and said he had “meetings” and that’s why he didn’t call me.I will never purchase another vehicle from this dealership. I’m tempted to switch to a ford bronco.Edit to add: I spoke with the General Manager, who was dismissive and said he’d never had problems with that manager (who was new) before. And then told me,”I won’t be held hostage to a survey” when I expressed my opinions.I can’t reply to the response given by the dealership, but I assure you, I spoke with the General Manager, and he was not helpful. I am currently reaching out to Stellantis for resolution.

Richard Thomas: If you need a vehicle, new or used, see Ken Javor at Suburban Ann Arbor. Very helpful during the whole process.

Nathan Rumler: 10/10 will recommend these guys over anyone. Jason Stoner specifically is a great salesman, father, and friend. These guys will make sure you’re taken care of and leave with exactly what you want!

Simer Bhalla: I just bought a malibu 2020 by them and it was one of the best car buying experience i ever had. i live 1 hour away so we did everything online and when i got to the dealership they made sure everything was ready not just wasting my time. Sean was best part of the deal. he was great and took care of us with kindness. when i am in market again i will make sure to come here and get it from sean. he’s just not selling u a car but he actually cares for u.

Joseph Jefferson: Great! Dealership many options. Jason was a big help took every step with me to make sure I get the car I want speaking from someone out of state great experience definitely recommend.

Cathy Scholler: Jason stoner was extremely helpful and found the keep of my dreams

Mike Biddle: Impressive and patient online parts department staff! Thank you for helping us get our 2004 Wrangler Sahara back on the road with Mopar parts at a fair market price!

Rakesh Halder: Jason helped my sell my car for a very good price. The process was very smooth and I’d highly recommend this dealership.

Owen Dorsey: While I didn’t end up buying a vehicle from Sean this time, I hope that I will be able to in the future! He treated me with nothing but respect, kindness, and enthusiasm. I’d recommend Sean to anyone in market for a vehicle.

James Parke: Went in for an oil change, advisor said they stop taking oil changes two hours before closing. Unprofessional, has my losing faith in all local Lithia dealers.....

AJ Collins: We lucked into getting the “new” guy Ryan Armstrong and it couldn’t have went better. Didn’t come across as the “predatory” type and we didn’t feel forced into anything. Would definitely and have definitely recommended him already. One of the good ones.

Maria Morano: Received lots of information. Great experience.

Andrea Carroll: Suburban CDJR in Ann Arbor was amazing! I bought a 2023 Jeep Wrangler Hide Tide on May 5th and they went above and beyond for me! The whole process was smooth and enjoyable thanks to Sean and his team. I would highly recommend going to Suburban for your next new vehicle! The people there are amazing!

Kevin Deitz: Took my Gladiator in a few weeks ago after work and found out they limited their hours for drop in oil changes. I missed the cutoff but the service guys were kind enough to provide the service anyway. I was also in a few days ago to purchase my Jeep after leasing for 3 years. Mike G. was very kind and helpful through the process.

Stephen Johnson: Brought my old used car in and they made a fair offer and purchased the vehicle in just 15 minutes. I had a great experience here!

John Rózsa: A great, seamless experience.

Ayoub Issa: Came to Cromax and Sami and Ali were glad to help me out. They weren’t pushy and recommended the right car for me. Had a great experience I definitely recommend Cromax, they are family owned and good people.

Inés Sotelo: These guys are great, I owed them the review. They helped me sell my car last minute before leaving the US and they did not want to charge me. They were really helpful and supportive. I really recommend this place!

fred cantona: Bought my 2018 Camry SE from them. Sam is very professional and provided excellent service. Very happy customer. Highly recommend this place for your next vehicle purchase.

Jack Laraway: Horrible business practices. This dealer and their management staff are SHADY.

carmello: They sell amazing cars! You won’t regret it. Great customer service.

Vaishak: They came to my home to see my car and given a fair price.Sold the car in few hours .

Breannah Nikora: I was looking to sell my jeep and Sami seamlessly supported me with that!

Rael Clark: Great and fast service. Came in to get a headlight changed while the garage was full and they moved cars around to get me on my way quickly. I’ll definitely be back

Ghassan Issa: Best used car dealership in Ann Arbor. After being turned down from a few banks the young lady “Nada” was efficient in finding me the proper financial institution to get me a car loan. The car was affordable and extremely road worthy and reliable.

Adam Lee: Nice people honestly beyond nice. I won't go into detail but they do right by their customers

John Gillespie: Didn't seem to be interested in selling anything.

Robert Gilbert (Bob): I went to Cromax with a limited budget and a specific car in mind that I found there on CarGurus. The owner, Sami, was very friendly, courteous, and professional. I was able to negotiate a fair price for the car I wanted. He even went out of his way to help me when I had a card issue when it was time to pay. They have a great inventory with plenty of variety. I highly recommend looking to Cromax for your next vehicle purchase!

darrel james: Bought a cruze from here didn't know it had an after market engine in it.... the inspection people should have pointed that out but didn't. All four tires had plugs in them and had to be replaced.Seemed to be a hassle to get the spare out of him.All kinds of cooling issues... had to replace fan, thermostat,sensors etc...and now a blown gasket and I only ever put full synthetic oil changes in it.Car didn't last a year after putting well over four grand in it.... had two engine oil leaks that had to be fixed as soon as I got it etc...nothing but a 7000 dollar problem.

Sam Dilworth: Great price for a reliable car. It helps to get the VIN and run a $40 CARFAX report from home before purchasing. Extremely professional staff.

Gami Lannin: What can i not say about my experience with Sami and the staff at Cromax Automotive. Originally we went in for one car it had been sold. I kept asking what about this car? And he was straight up with me and told me no. Not that one. I really appreciated his honesty. Needless to say he had a vehicle that was perfect for me. I left with my new car. I totally recommend Cromax Automotive to anyone looking for a good used car. I will definitely be spreading the good word on how great everyone and everything went. Your A+++ in my book

Bay Lee: When I took their car to do the pre-purchase inspection, the mechanic suggested me not to buy a car from Cromax, they don’t have a good reputation around town. And the car was totally trash.

Shawn Smith: Sold my car to cromax,it was quick and simple.sami helped me out and made the process of selling my car easy.I recommend cromax for selling or buy a car

Ricky Yoo: Great service and easy process. I sold my car for a very fair price when other dealers were offering much less. Highly recommend!

Britnee Cofield: Great place! If you are looking for your next car this is the place to go. Everyone is very nice and helpful!

James Murguia: Very easy no pressure salesman Collin was great to work with

Cheryl Clifton: Always good experience, at LaFontaine from the purchase if my car to coming in for service.

irene walton: My experience is always wonderful when I purchase a car with Miss Shirley Cofield. I love my new car. Whenever I’m ready to purchase a car she’s always the person my family and I go to !!

Zach Davis: I had good service today by Jeff dross

MorbidFields: This has been the best experience I’ve ever had at a dealership. They had my car fixed in 24hrs. A rental was waiting when I got there. They showed me a video of what was happening and let me know how much it was going to be. Thank you Dave and Bradley for all your hard work! You have truly helped restore my faith in humanity!

Neika White: Izaiah listened and treated us well. Even though one of us is Deaf there weren’t any discrimination or exclusionary action from him. It’s an overall very pleasant experience for my first car purchasing experience.

zac muck: Had immediate help as soon as I walked into the lot. Shawn helped me find a great truck for a great price.

Philp Ewington: When buying a used car very thorough for $ 15000 I would expect better from a big company cracked windshield needing replacement and missing parts, but it is a learning curve not to trust salespeople I never would recommend lafontaine nor would I buy another vehicle from them again

Hells Bells: Front desk staff was not helpful. I sent one of the staff videos of the issue my vehicle was having. To which they never showed the mechanics. The mechanics were very nice and helpful. I would give the 5 stars.

leigha mojica: I am so pleased with the amazing costumer service from Izaiah Gardette. This was my very first time buying a car so i definitely was nervous, But the attentive to detail Izaiah had for myself and my father while buying my car was beyond great! He made this process for me so stress free and made me feel comfortable with everything. He listened to our concerns and fixed them right away before moving forward with the deal. Overall just a 10/10 experience and would definitely come back for any possible problems, I just know myself or anyone else would be very well taken care of going to Izaiah!

Dawn Knowles: Terrific sales associate. Very helpful, patient and knowledgeable. Amazing experience. Thank you Styx

Sheila Tacy: Had a great experience with Shawn. He went above and beyond for us to purchase our lease. Very knowledgeable and very helpful during the whole process.

Mandana Gholami: It was awesome

Josh Periord: I worked with Shawn Clark at the LaFontaine Buick GMC dealership and was really happy with my experience. My wife and I have a very busy schedule right now and he made it super easy to do most of the transaction remotely. All we had to do was sign off on the odometer statement when making the exchange to the new car; it took about 15 minutes. He was prompt when I asked him questions over text and was very personable when we talked. I will be contacting him personally next time I need a car. Thanks Shawn!

Heather {Bouffard} Goode: Throughout my life I have bought and leased many GM vehicles. Working with Morgan Kreger made leasing a SUV as simple as possible. She listened to what we needed and what we didn’t want. By the end of our visit I was driving off the lot with my brand new vehicle. Morgan is/was wonderful.

Diamond Pearson: I had the most wonderful experience with Logan. He is so knowledgeable about the inventory. He stayed within my budget and found me a car that was perfect for me! I will recommend his services to anyone who is looking to lease. I will be a returning customer.

Larry Deford: I have been a customer of LaFontaine for two years, referred there by a GM rep. I own a 2021 GMC Canyon. I brought it in a few months ago with a faulty hood closure and when I brought it in for an oil change, they still had difficulty opening the hood.Each time I come in for an oil change, I'm there almost two hours with an appointment. Monday I had the oil changed and tires rotated...one hour and fifty minutes. I've never had to wait at other dealers or shops this long for an oil change when I've had an appointment.

Brennan Brown: Beth was excellent throughout the purchasing process. She took the time to help me find a vehicle that best suited my needs and followed up with me while I was making my decision

Jeff Walters: Price of Oil Change and Tire Rotation is too high in my opinion.I also was supposed to have my AC unit fixed in August 2022 but it wasn’t done correctly. My AC is already failing again in May. The only option was another $300 appointment to look into the problem

Tony K: Just quoted $500 mandatory floor mat set shoping for a CR-V..I don't need or want :(Elsewhere I Shall look...

Jeanne Marie Perry: As if today I am a new car owner. I can't say enough about the friendly staff of Germaine Honda. Acquisition team member Isabeau Mallast knew what I was looking for as per a previous discussion. She pointed me in the right direction to Jeff Williams. He helped me with financing and all the other details of purchasing a vehicle. Knowledgeable hard working and a pleasant individual to work with thank you Jeff and thanks Isabeau. If you are looking to buy or sell a car I would tell you check this team out. This is one satisfied owner. Let's not forget the Service Department. Thank you to all who got my car serviced and detailed it looks great. Thanks again. Sincerely Jeanne Perry

evelyn bell-pennisi: I recently tried to re-enter my code for radio. After several tries, no luck. Manual said to go the a friendly Honda dealership for help. Well I hit the Jackpot!! I was helped by Kyle who was so helpful, friendly, and professional. He took the time to explain the procedure while he detached and reattached my battery cable and set my code. Thank you for the service!!

Milan Lukic: I sold my old car to Germain Honda. Xavier and his team were excellent. The entire process was very smooth and efficient. Highly recommend!

Jo Metski: I called today regarding service for a starter repair. I spoke with Kyle who is a service advisor. This young man was so patient, kind and explained everything to me as if I were the only customer calling the dealership. As an older woman having to deal with contractors, mechanics etc. is was so nice to be talking to someone who wasn't belittling and rude. Definitely will be considering serving with this dealer based on this employee. Thanks Kyle! Your'e awesome!

Adam S: I had a great new car purchase experience at Germain Honda of Ann Arbor. I worked with Hunter Matthews. The buying experience and purchase price were great. Hunter kept me well informed of any purchase related details prior to pickup day. When the Civic finally came in, I spent less than an hour at the dealership. The car was clean and ready to go. If you need a new Honda, check them out!

Ali Sultan: Kyle at the Service department is an absolute legend. He is very thoughtful and always looks out for his customers. I was given a sizable, bill, and Kyle was able to drastically reduce the price and I really appreciate that. Kyle really went above and beyond to work with me and he’s very honest. He is the reason why I came back to the dealership for more service. He is very kind and a gem of a guy. Germain Honda is very blessed to have him. If I could give Kyle 20/10 I would do so.

Evelyn Quintero: Working with Jason Loren of Germain Honda was the cherry on top of buying an amazing new car for our family. The entire process was thorough & professional whilst making us feel incredibly comfortable & taken care of. We were able to avoid the horror stories going around over the new Pilot & crazy MSRP gauging from dealerships. Hands down, 10 out of 10 recommend shopping at Germain & reaching out to Jason for any & all car needs. We can’t wait to continue enjoying our 2023 Honda Pilot Elite.

Dr. C: I used the express service center to change out a battery. Drove the car home four hours after the service and the next morning the new battery had zero charge. One of the battery cables hadn't been sufficiently tightened. Took the car to my mechanic for a diagnostic test. Only problem was the battery had not been properly installed.*I appreciate the follow-up and had a good conversation with Doug.

Keith C: Update: 3/6/23: Another 5 star review. We brought the Honda Fit in for service today because the car required a jump start. Chris O'Lear on the service team brought the car in for service before the scheduled appointment so my wife would not have to wait. They did a thorough evaluation of the battery and determined that it needed replacement (fortunately it was under warranty). After my wife checked out, he texted me to let me know the rest of the electrical system was fine and that the battery replacement resolved the issue. His professionalism and excellent customer service was most appreciated.This was the best car purchase experience I have had in nearly 40 years of buying cars. Since Germain's sales team is not commission based, they are able to truly put the customer's best interest at heart. First, Mario T. (sales) and Chris S. (sales manager) provide outstanding customer service. Mario spent a total of 2.5 hours with us during our two visits--showing us every feature of the car and answering all of our questions. The sales team does what they say they are going to do and do not pressure their customers. Before the purchase, Mario responded to my email from home on his day off because he didn't want me to have to wait for a response. When we arrived to pick up our car today (2020 Fit EX) it went seamlessly. The finance director offered us an extended warranty with no pressure, and was respectful when we declined that option. 2) This is one of the few Honda dealers that gives a lifetime powertrain warranty on their vehicles at no extra charge. There is no gimmick to this--you just have to complete your service interval services timely. Third, I contacted the managers at several dealers, and Germain offered me the best available price the first time. Finally, Germain seeks long term customer relationships. For example, Mario gave me the names and direct numbers to a couple of the service department staff so that I will know who to call when it is time for scheduled maintenance or repairs. After the sale, Mario thanked my wife and I for our business, encouraged him to call with any questions, and indicated his hope--as did Chris the sales manger--that we would have a long term business relationship. I don't often give five star reviews, but this one is well deserved.

Chris Brittingham: Nothing but an awesome experience here. I worked with Mitch Hardcastle and he made the process so incredibly easy and simple. He is available when you have a question, super knowledgeable in the industry, and most importantly, honest. I'm sure everyone is great here, but if you show up and ask for Mitch, you will not regret it! He has our business as long as he is in the industry.Update: Bought our second vehicle from Germain and worked with Shakeal. He was incredible throughout the whole process. Very informative, knowledgeable and super easy to work with. Would highly recommend working with him if you are looking for a vehicle from Germain!

Autumn Koss Yontz: My 80 year old mom stopped in the service department today because her CRV was making a concerning sound. She was on her way from dropping me off in Ann Arbor and heading back to her home in Dearborn. She did not have an appointment and it was less than a half hour before closing time. The first service advisor she met when she pulled in immediately offered to go for a ride with her to hear the concerning sound. He knew that it was her axle and confirmed this with another service person that was more of an expert in this type of diagnosis. She did not get the name of either one of these outstanding young men. But I am eternally grateful. They assured her is was her axle needing replacing and that she would make it home to Dearborn safely. She is home safe tonight with an appointment to have her car serviced at the Honda dealership near her home tomorrow. Thank you to the two employees for the free advice and the customer service that calmed mom's anxiety, just before closing, without an appointment.

Izik R: Fantastic service experience. Chris O’Lear was very friendly and personable! 5 stars!

Cole syd: I like great customer service. I think it shows the business’s management wants to make money by delivering great services and quality products, so they usually have professional and helpful staff. Whether you want to move fast or slow on a purchase, Germain Honda provides a great experience.I have purchased two cars at Germain Honda, and each time I left knowing where I will buy my next car.

Steve Mayo: Nick and his team of technicians isolated an electrical/grounding problem on my 2018 Odyssey (among the more difficult problems to identify) and fixed it successfully. I’m truly grateful for their focused effort to resolve the problem.

Tera Sommer: My son got a great car from them and Jason Loren was so helpful and communicated very well throughout the process. Great guy! They even fixed some items on their dime to make this older model/lower mileage Honda Fit safe and reliable for my son! Thank you so much for helping us have a fantastic Christmas!

Artemis Alex: I have bought Honda Accords from this dealership for many years and have always had excellent service. That is a big selling point. Recently I took my car into the Service Department for a tire check since the tire pressure light went on. I saw Christopher Cole, and he noticed that I was uncomfortable not knowing the problem since I would be driving to Lansing the next day. He looked at the tire and saw a nail; the problem was taken care of within an hour as promised along with a point check, and I left knowing that I would not have to worry about the tire. Chris is very polite, easy to talk to, caring, and knowledgeable when I asked other questions. I am hoping that you will share my comments with him. Thank you!

neel shaw: i had tried to get a car under my business about 5 months ago, i went in to test drive the new hrv after waiting a full 3 months for them to arrive, they had me purchase insurance, and run my credit just to tell me i couldn’t get it under my business due to my business only being established for 1.5 years. maybe i should have asked more questions but iwish they would have disclosed this before wasting my time and running my credit. after following up about 4 months. later they asked me if anything changed, i told them i got a car already but i would like my credit inquiry removed. they never responded making me believe they really just want your money they don’t actually care about helping people. Desmond the guy who helped me was really nice other than that i thought they werent very professional when it comes to getting a business vehicle

Salah Bassiouni: We have been getting our Honda vehicles serviced at Germain Honda in Ann Arbor since 2014. Throughout that time, Michael Thiede has been our Service Advisor: he has been absolutely outstanding and has made every visit an enjoyable experience. He is an exceptionally professional, knowledgeable, good listener, patient, and cheerful throughout all of our appointments.I am a retired professor and has the ability to observe and assess people’s behavior and skills. When I am at Germain Honda, I have seen how Michael has interacted and communicated with other clients with respect and professionalism.My family and I see how Michael quietly goes above and beyond at every step, for me. He always listens carefully, takes good notes, and explains the diagnoses of any issue to us in a professional manner. When I ask questions about our vehicles, he and his team of master mechanics are consistently terrific. They communicate professionally and clearly any updates or issues with our vehicles.Overall, Germain Honda in Ann Arbor is an excellent trusted place to do business with.

Ashley Musleh: I had a great experience with Honda getting my car repaired. My insurance company dragged their feet and as a result my car was broken for two weeks before they approved the repairs. Kyle worked tirelessly to help me with my insurance and loaned me a car to use for the entire process. He really went above and beyond. Stellar customer service!