Best Rustic Furniture Store Ann Arbor Near Me

Patsy Burnham: Great service and furniture

Michele Huston: I worked with a sales associate to select several accessories to take to a friend. I was very clear that I wasn’t sure what she would like and we might return some. There was mention of a final sale at checkout. When I came back to return a set of candlesticks they wouldn’t do it because they were marked down as a final sale. I explained I had sales help while shopping and at no time did the woman say anything was a final sale. The associate did not care. I spent quite a bit of money there that day and the candlesticks were the cheapest thing I bought. Seems a silly reason to lose a customer.

Todd Miller: Prices are ridiculous. Happy to pay for quality, but a $22k couch? Nope

Pattie Dykstra: I am so disappointed with Arhaus. After working with them for the last several months on a significant project that included multiple large purchases, my Sales Associate helped me select the large canvas on the left. The warm colors in the canvas that I saw in the store made it a nice fit for our home. Unfortunately, when the order showed up at my house, the colors were completely different. As you can see, the canvas on the right is more blue/cool. When I reached out to my Sales Associate to discuss the change in the colors, she said that she didn't see a difference between the two. After some back and forth, they did allow me to exchange the canvas that was shipped to me for the floor model, but I had to agree to the nicks and scratches on the frame on the floor model. I understand that their art is sold "as-is" but when the color scheme is completely different, I think there should be a better solution than having to take a beat-up substitute. If you have a specific look or color scheme you are going for, I'd think twice about ordering art from Arhaus.UPDATE: After posting my review, a General Manager from Arhaus did connect with me and they have resolved my concerns. My preference would have been for my Sales Associate to advocate for me so that I didn't have to resort to a negative review to get focus on this issue, but I am grateful that it has been addressed and corrected.

Eleazar Arce: Arhaus has treated me with great service multiple times. I believe the young lady's name was Andrea. She helped me chosethrow pillows for a living room and a few decorations. I also ordered a coffee table and it arrive on time Plus they did not charge for shipping to store where I picked it up at.

Sabina Rahaman: The team has been incredibly helpful.

Lesley Roumayah: I purchased a large sectional from Arhaus. Three years later, the cushions were lopsided. My sister has the same sofa and hers did not wear this way. I contacted customer service and they sent me all new cushions. Although I don't think such an expensive piece of furniture should wear so quickly with only 2 people using it, I support a company that backs their products and would recommend them.

T W: If you like being discarded after finishing the sale, this is the furniture store for You! I bought a few pieces from this locale because I was in the Ann Arbor area visiting my daughter at school. This review, however, is not all about the locale. This company as a whole is quite simply horrible, for what they charge… (and that shouldn’t even be mentioned, but I will because in my book it makes it even worse).I waited 8 months to receive a custom chair. I knew it going in so no issue. It finally arrives with one of the legs completely busted. They say at the time to take the chair and they’ll have a person who can come to my home and replace it. Never heard from them again! I called their ‘so-called’ concierge and after reaching out to them at least 5, 6, 7 times, plus the store a couple of times, they finally sent the delivery service back to my home to pick up the chair because I was then told it turned out that it couldn’t be fixed. Really? When were you calling to tell me this?? At the store, I had bought a cabinet and lamp as well. That also was going to take around 5-7 months to arrive. It turned out I found another cabinet I liked just as much that was available right away at another furniture store. When I went to cancel, 1.5 months later, the saleswoman who had discarded me as soon as she made her sale (and I say this because we had a few interactions after finishing up), actually said to me rudely, ‘I wasted all that time with you.’ I said, ‘I still spent over 2k with you even with canceling the cabinet!’ She had me hold and when she came back to the phone she was much nicer and more professional. My guess: a manager told her to change her attitude because I had also purchased that very expensive lamp and I could have canceled that too. There was one salesman, Karl S., at the store who helped me with this whole mess and I’m grateful to him because I was frustrated beyond tears trying to get anyone at this company to do something, anything about refunding my cost back for the chair after they finally picked it up. Couldn’t even offer to cover the $199 shipping fee after all I went through. I DID EVERYTHING!! The company, nor the Ann Arbor store, never called me back at anytime pertaining to this entire debacle. I redid my home, and bought from 4 other furniture stores as well. Two private and two from companies such as Arhaus. I not only don’t recommend this locale… but, proceed with Arhaus the company… with warning and at your own risk! And, if you don’t want to take my word for it check out the pages on the BBB site about this company.

Keith McIntyre: We are extremely dissatisfied with the customer service regarding a chair we purchased from Arhaus. In less than three years of very light use the fabric on this chair is literally falling apart. Multiple calls to Arhaus found fabric is not covered under warranty. We now have no option except to have both chairs reupholstered at our cost.I would give Arhaus one star or less on this chair but we liked our salesperson and are happy with the dining set and couch we also purchased

Michelle Kirby: Andrea Opland is amazing! From the moment we walked in to the final sale; she was professional, detailed and engaged. AND not the frivolous engagement that you attain from other furniture reps. She cared about the space we were creating and provided valuable feed back. She provided space visuals that allowed me to purchase in confidence! This was huge! She listened to my needs and exceeded my expectations. I cannot thank Andrea enough for assisting me in creating my "Zen" space!

Judith Matthews-Nana: Kelly was very helpful. Fabulous selection of furniture.

Molly McGreavy: Couldn't be happier with our experience at Arhaus and, in particular, working with Andrea Opland. We were working with a tough timeline in terms of moving to a new, unfurnished space. Start to finish, she walked us through our options, navigated the logistical hurdles, and helped us lock in exactly the sofa we had been looking for. We couldn't be happier with the product, but were doubly impressed with Andrea's service!

Pooja Kumar Shyam: It was very nice working with Kat! She took the time to understand our house and helped us choose the perfect combinations! She is fully prepared for all the meetings and thinks about the customers needs. If you go to Arhaus, ask for Kat! 5 + stars for her!

Ship 1261: I spent an afternoon buying a new sofa, dining set and bar stools and found the experience wonderful. We worked with Andrea, she was great and patient as we talked through options. She found us the best prices and options to fit our decor. Don't get me wrong, it's expensive but you get the service and product you pay for.Update May 2021... still waiting on that couch. Pandemic or not, getting kinda ridiculous. Hopefully I'll get something soon.

Christine Teska: My experience at Arhaus Ann Arbor was stellar thanks to Andrea Opland my design consultant. I had purchased furniture at Arhaus six years ago and was retuning because I like the style and quality found at Arhaus. This time my intent was to find furnishing for a new addition and I felt overwhelmed with the prospect of creating interesting spaces that would compliment my current style but also propel me into new design territory. Upon entry Andrea greeted me warmly and she quickly gained my attention and respect as she started asking me all the appropriate questions about my visit and looming project. Her questions lead us down a very satisfying and fun path as we created three very unique yet cohesive spaces for my new areas. Andrea knows her products and has an innate ability to create spaces that are stylish - innovative and imaginative while taking your style thoughtfully into consideration. She gently suggested options that had never occurred to me but after we added them to our design I was throughly sold. My expectations were met and exceeded! I felt like we were a design team because she listened to my story. I could go on and on singing Andrea’s praises. See for yourself. Pay Arhaus a visit in Ann Arbor and ask for Andrea. Be prepared for a wonderful experience! Thank you Andrea!

Camille Thomas: Lovely store experience, but their 'worry-free' (or any) warranty for the high-price furniture they sell here (that was, at the time, highly touted as why the furniture was worth the price) is near-useless unless you have infinite patience, and the furniture isn't particularly long lasting as furniture goes.I Purchased a $2,000 sofa-chair from here back 3 years ago with the expectation that it would last a long time. I waited the ~12 weeks for my customized item (special fabric) and was generally pretty happy even though it took a while. Well, last August the spring structure on the inside broke. Ok, I called warranty/'Concierge' service (Aug 14, 2020). After a few follow-ups I get a person out to see it September 5th (a little slow, but understandable). They say they need to order parts and will come back when they arrive... I hear nothing until December 21 when I follow up and get an apology for the 'extreme delay'. I have an appointment scheduled for early Feb - but when the appointment comes around still no parts sent and they have to reschedule for March 5th. The day before the appointment comes and still no parts - that day I get a call saying they can get the parts out to me no earlier than March 8th... AFTER the tech is supposed to come out. The tech texts to confirm the 5th, I tell them parts are supposed to arrive the 8th. The next available appointment is April 2nd.So for those keeping track, a $2K chair that broke after only 3 years was reported to warranty on August 14th and will *hopefully* be resolved April 2nd (we will see). Essentially I'm pretty sure they're just trying to get me to give up.Update: I reached out to Arhaus social with details (including documentation) of my issue via their email below. It's been 12 days and no response. That's a pretty good example of my experiences with Arhaus support.

Tyler Rand: Normally I have had wonderful experiences at this location, but unfortunately, COVID-19 safety doesn’t seem to be a top priority. During my visit today, two employees had face coverings off or down; they quickly put them on as I came into view. I hope this is useful for anyone trying to be more COVID conscious!

Sean Cratty: Revising... customer service is great. Kelsey FTW

Sandy Shipper: Arhaus is a great place to find quality interesting furniture. Ask for design consultant, Vanessa Zielke. She is knowledgeable, patient and has excellent taste.

Randa Furrha: I am writing this email to make it well known that this location has hired and staffed the most extremely rude manager I have ever encountered. Brandon (manager) at arhaus furniture has zero customer service skills and lacks empathy. Despite the thousands of dollars spent at this specific location he still failed to make some very minor accommodations that would have made a big difference on me as a customer. Now instead of me spending tens of thousands of dollars here in the future I will no longer step foot in this location. I will take my business elsewhere (restoration hardware). Before spending 20k I was treated with respect and chased throughout the store. After spending 20k I was completely neglected. I guess they don’t plan for the future because I will never spend here in the future. Stay away from this place at all cost.

Jacqueline A: I forgot how much I love World Market. Just popped into the store recently and was so happy with my awesome experience. The store and products were beautifully displayed. Everything was very well organized and laid out. They even had tea to sample -it was beyond refreshing. The cashier was very friendly. I couldn't believe how well stocked everything was. I'll definitely be back soon!!

Leann Kuebler: I love world market. I can always find something whether I need to or not

Sara Gardner: Had very different eclectic things in this store. We bought some sweet treats that were not from around here, so it was nice to try them.

Malisa Ortyl: check expiration dates if you’re buying food

Wilson Cardona: 🙂

Loretta Dorsey: Really nice place to browse, rare finds, and good sales and markdowns at times.

Mo Gandhi: Post-Covid it is not the same World Market. Beer and wine is no more. Doesn't appear to be as much selection and variety as before. Still a neat store for trinkets and "worldly goods".

Jason Shuherk: From dishes & cookware to rugs and baskets, World Market is a unique store with all sorts of interesting finds.

Maggie Williams: Who doesn’t love world market?? Made the trek to Ann Arbor to pick up an online order… the manager greeted me upon entry and quickly got my order together. He was kind enough to honor the 10% discount on some additional items I picked up while in store.Their inventory is definitely lighter these days… not sure if that’s just a post Covid thing or what.

J Van Bolt: I guess it's not a traditional one-star review because I do like the store, but the last couple times I've been in there there's no prices on half the things. Especially foods. World Market is the kind of store that you get up to the front and something you may guess was $4 is $20, but at any store its pretty ridiculous that they don't have the prices on so many items. I think it might be illegal. I know they move things around a lot but there seems to be zero interest in marking so many of the food items.

Salam Baker: A wonderful place with all its contents and the material is very wonderful and suits all tastes. It is my favorite place for shopping. Everyone who wants to add an elegant touch to their home should try it.

Jill Miller: Watch your prices when at the register..Price charged and price on item did not match and was told that the register price wasvthe new one???????

Jann Arnold: World Market is where you can find almost anything your looking for. The store is wonderful

David Griffey: Family favorite

Marilynn Thomas: Love their unusual imports.

Aumachi: Lots of variety for food and snacks, and I also enjoy seeing their nice jewelry (earrings, bracelets, necklaces) every time I go in.

Frog_bread: Cool and unique foods!!

Maxine Mercier: I had the pleasure of being helped by Theresa when I came in. I couldn't find what my son really wanted. She was very kind and helpful. Took the time to try and help find it. I would definitely come back because of her. And the store itself is beautiful. Love everything they have in there.

Ken Subala: Typical shopping experience.

russ francis: It was very nice had a lot of cool things

Susan Kessler: We have been delighted with all of our purchases at AAF. The quality is excellent, the service is exceptional, but most of all we love dealing with Sanjay and all; from sales to delivery. Jonathan and I highly recommend visiting the store and seeing for yourself.

Kayla Myers: Hands down the best furniture store I’ve ever experienced and the quality is absolutely worth the wait (3 months). Employees are friendly without being greedy and the prices are fair in my opinion for the level of craftsmanship you get. We are definitely forever shopping for our timeless pieces here.

Meg Worcester: I couldn't be happier with my All About Furniture experience ~ from sales (Sanjay) to purchase to delivery (Sukhi) (I also want to commend Mark for his expert assistance with the purchase of a chair!) This is the first bedroom "suite" that I've purchased (other than unfinished or "cheap"). And I'm in my mid-eighties! About time! I've been showing off my new Amish bed and bureau to "everyone" in my community and the general opinion is a quick in-take of breath and "Ohhhh . . . this is just gorgeous." The drawers fit perfectly, the bed is more comfortable than anything formerly used, and I'm a happy camper! Our community manager loves to have my apartment shown to prospective residents as a sample ~ that says it all!

melissa gargol: We recently purchased our kitchen table, chairs and bar stools from All About Furniture and we had a wonderful experience. They are gorgeous and look beautiful in our new kitchen. It was a pleasure to work with Mark as well as the owner and his son. They are very knowledgeable and helped us make the best selections. I know we will back in the future.

Elaine Ezekiel: After trying every furniture store we could think to visit in Ann Arbor, we happened by AAF, and we found just what we were looking for: locally run, exceptional service, high-quality products, modern style, and good value. From the friendly and knowledgable showroom consultation to delivery and set up, AAF has become our go-to option. We're so happy to have this treasure here in town—and we love the idea of investing in customized pieces that will last a lifetime. Expect a bit of a wait on lead times these days, but it'll be worth it!

Patricia Stevenson: My shopping experience with Mark was outstanding! I visited all the other furniture stores in Ann Arbor and found this place the most pleasant with the most furniture at midrange prices. I saw a lot of not so great stuff out there so it made me appreciate AAF even more. Really a top notch place that offers extraordinary value and service.

Vydehi Krishnan: Good quality furniture. Friendly staff. I would strongly recommend this shop.

D L Baker: The table and chairs are beautiful! Suki was very helpful!

Helen Winship: I loved the Amish furniture AAF sell, solid wood and super comfy. Quality, quality, quality! It arrived earlier than expected and looks fabulous

alice trower: This review is a long time coming. We have had our new couch, rug, side chair, recliners and dining table for awhile now. While everything took awhile to get we could not be happier. I just LOVE the furniture and this would be my first place to go if and when I look for any new furniture for our house. I recommend ABF all the time to our friends. Very good quality furniture and customer service.

Grace Jacobusse: We had a great experience with them! We picked out a couch in store on Thursday and it arrived on Friday! The couch is beautiful and nicely made! The customer service in the store was amazing! After explaining an issue we recently had worh another company he waived our delivery fee. Upon arriving in the store we were immediately greeted and offered something to drink. They let us take out time and try out couches that weren't even on the floor yet but we're in a back room. They gave us space to talk and we're not pushy to get us to buy anything. Definitely recommending to everyone.

Marc Reish: This was more than shopping for us, it was an experience in meeting a wonderful family and their employees. No sales pressure, a warm and welcoming atmosphere, great selection, and service that went above and beyond, allowing us to view some pieces that were stored nearby.(And thank you for that--it was the perfect solution for us!!)We can't recommend AAF highly enough, and for anyone in the market, at least stop by or give them a call. You may be pleasantly surprised as well. We left there more like friends, than like customers!Thanks Again!!

Daniel Little: We had a wonderful experience at All About Furniture! Bought a beautiful contemporary coffee table and side table, and the owner and son were so friendly, knowledgeable, and helpful. The quality is great, with fine craftsmanship and solid hardwood. Sanjay and Sean give great advice, and there is so much choice of high-quality furniture. We'll go back!

Paul Eiswerth: Took the time to help us decide. The delivery-installer staff were courteous.

Michael Kalasinski: After shopping at the larger furniture chains in southeast Michigan we discovered All About Furniture. Katie was extremely helpful in helping us pick out a new living room set. While we had to wait 5 months for our furniture to be built, it was worth the wait. If you're looking for quality furniture at reasonable prices, AAF is your store.

Matt Verbaan: Great selection of high quality furniture, with great sales people

Asha Jordan: Best furniture in town and southeast Michigan not cheap very exquisite

Lynn Dugan: The guys that made our delivery were very professional and careful with your furniture. We were happy to invite them into our home. We have only had our chairs and ottoman for a day but we really like them.

Brittany Lapham: Very high quality item, and the delivery guys were very nice and respectful!

Brian Kunde: The owner was very personable and honest. Nice organized showroom.

Kay Milne: Buyer beware. Quality has declined and isn’t like it was in years past

Mary Jo Hahn: Drew and the staff at Ethan Allen have been exceptional. I recently purchased a condo which needed a floor plan design. Drew gave us several options and presented them in a way that made it easy to visualized the space. We chose several pieces and the condo is coming together nicely.We also had an issue with the dining room table upon delivery and Ethan Allen Service Dept took care of it promptly.So thankful for their professionalism and expertise!

Michael Smith: I needed a living room chair with certain features and Marissa Teschner was extremely helpful in identifying exactly what I needed. She's an excellent design consultant and I would recommend her to anyone seeking expert advice for beauty and comfort in their homes.

Peg Hahn: We are so happy we met Drew Weigandt when we were ready to create our new room , decided to refresh our TV room , getting rid of all the old stuff. Drew came to our home and really spent time getting to know what we like , how we live in this house , why this TV room was important to us and needed a big makeover . He came up with a perfect plan , using his design skills to properly balance sizes of furniture, lighting with unique details of our walls,ceiling, windows and balancing beautiful design with functional seating, matching our desire to keep tv watching the focus of this room . We are beyond thrilled , and want to give a big thanks to Drew .

Brenda Beaver: Renee did a great job helping me pick my new furniture. She helped me coordinate all the fabrics for sofas and chairs. Everything looks great, love it!!

Lynn Schwiderson: Recently, I had the most incredible and amazing design experience while working with Drew Weigandt at the Ethan Allen Ann Arbor store. He went above and beyond my highest expectations! Not only does he have a great eye for design, he followed through with practical help. He actually showed up for my in-home delivery and assisted in placing EVERYTHING! Miraculously, it all worked perfectly, too. The very best part was when he he stuck around and hung all of my new artwork and rearranged every area to perfection. The results were unbelievable. My home isn’t special, but he made it spectacular! Kudos to EA for employing such a talented, competent designer. He made up for every bad sales related experience I’ve ever had and exceeded all of my wildest dreams. Merci beaucoup to Drew!Fast forward to June of 2022:Recently, I met with Renee to resolve a few issues that had become backlogged during Covid. She handled my inquiries very professionally and is sorting everything out while my longtime designer is on leave. This store has always been one of my ‘go to’ places for decades. The new location is stunning and I still shop there since moving to northern Michigan. My move was incredibly stressful and it really helped when designer Drew drove up to Suttons Bay and measured for the things I needed. My furniture didn’t take long to arrive at the warehouse and Janette was especially helpful in arranging a convenient date for me, so as to avoid any storage fees. Meanwhile, many ‘up north’ locals are waiting eons for furnishings from other vendors. Whilst relocating is never easy, I am very appreciative of the countless ways Ann Arbor’s EA has helped me, currently and in the past. While they ARE short staffed since the pandemic, they still work hard to provide stellar service. I only wish I’d been able to meet with their manager/designer sooner! Still, I’m very encouraged by the way my current issues and new orders have been handled. On top of it all, Renee used our meeting to provide training for a student/designer. Mentoring is vital in the design business and it was a pleasure to see EA doing what they do best! It’s great seeing established designers helping students find their way…

Susan Wall: Renee helped me put a new living room all together in just a couple hours. She listened, pulled fabrics, made suggestions and we have a beautiful end result. We have used Ethan Allen for all our furniture needs for years with great success. We’ve even passed our furniture on to friends when moving or our design tastes changed and it’s still all holding up in our friends homes. Renee worked with me on paint color suggestions and would have done much more had we been in the same town or state, but did all this work with a friend while on vacation! Our furniture came in 4 months which, given supply chain issues, was not bad at all. The delivery people were professional, arrived on time and set everything up perfectly. Couldn’t be happier with our new furniture and feel like we are in a brand new house.

Anne Marie: Renee is a talented designer with a good eye. She made the experience easy and delightful. My living and dining rooms are now complete. They are as comfortable to live in as they are beautiful. Thank you Renee.

Tereze Steinhoff: Marissa Tueschner was our designer we worked with at Ethan and Allen. She was wonderful helping us design our family room update! We were having trouble deciding exactly what we wanted and Marissa came up with a few different ideas, came to our home to help us better decide. After all that, we changed our mind and she was so patient and accommodating and wanted to make sure we would be happy with our purchase and design.Marissa is excellent to work with and I highly recommend her professional and quality designer.She kept us updated as different pieces if furniture arrived and gave us excellent service!

Elyce Rotella: We worked with Marissa Teschner and had a very positive experience. We had been looking for some time for a pair of easy chairs and had strong preferences for fabric. She helped us find the right fabric which we now have on two extremely comfortable chairs. We are happy with the chairs and with Marissa's careful efficiency. Positive evaluation all the way.

Holly Strong: We have had the pleasure of working with Marissa Teschner in replacing some rather outdated living room furniture. Not only did Marissa offer suggestions we had not considered, she also pulled versatile fabric samples that will work well with any decor direction we might move to in the future. I was impressed with her willingness to come to our home 40 miles away to do a consult but we were ultimately able to select pieces and fabrics right in the showroom. More importantly, Marissa has kept us updated on the estimated delivery of our new furniture (which is running ahead of schedule - yay!). We are looking forward to the arrival of our new chairs and would happily seek out Marissa's expertise again in the future.

Teresa Walrod: We worked with Drew Weigandt to create a more functional living room. We gave Drew the measurements of the room, and without ever even seeing it in person, he created a perfect family gathering place for us.

Nancy Huck: We have just worked with Drew Weigandt on a small condo. The outcome is simply wonderful and we are excited to continue to work with him on other projects. Thank you Drew!

Sharon Patterson: Marissa is fantastic to work with - kind, knowledgeable and helpful. She made the decisions and process easy. I would work with her again any time!

Martha Wohlfeil: Renee and Marissa listened to what we were looking for closely and designed the space in a way we hadn't thought of but made a lot of sense. I would highly recommend working with them.

Jeff Ceccacci: Worked with Drew Weigandt to furnish a newly remodeled living room. He made great suggestions in terms of layout, function and style in keeping with our home. Just took delivery and the look and feel is exactly what we were hoping for...but couldn't have done on our own. Very comfy sofa and rug, that we expect will be durable. Will likely continue working with Drew to complete the room.

Lindsay Admon: We worked with Drew Weigandt on furniture/design for our entryway, living room, and dining room. He was fantastic. He picked really great pieces that are a perfect fit for our Old West Side home. We are so happy with the final product. Thank you, Drew!

Anett Seifert: We’ve been working with Michele to completely furnish our great room and dining area. She first came to our house to take measurements and talk about our ideas and preferences. After she presented the design and we picked the furniture and fabrics she visited again with all samples so we could be sure all colors match the existing space. I very much liked that Michele was so patient with us. She worked on our design until late in the evening so we could see pictures of changes we made. After we placed our order Michele kept us up to date on the delivery dates for all pieces. Great customer service! Ethan Allen was actually able to improve on all delivery dates originally communicated to us. Delivery drivers are very professional and always on time. Very happy with our experience and looking forward to work on future projects with Michele.

Karen Zajechowski: Very clean, and Drew was very helpful.

Kurt Carter: Drew did a great job. He had great ideas and helped create our new living room. He is very knowledgeable and talented. He listened well made the process fun. We love our new room! We look forward to working with him again!

Alicia Maxwell: High quality many displays

Austin: Do NOT shop here, if you're looking for good after-sale service and installation.I ordered a sofa from here and received my delivery today. For $2700, I thought the movers would remove my old couch and put it by the dumpster for me. In fact, I called Tyner ahead of the delivery date TWICE to confirm it. One said yes, the other was a bit more iffy on the subject, but more or less said they should be able to help, provided I ask them to.When the drivers get here today, I ask them if they're willing to take the old reclining sofa down to the dumpster. The first driver nodded and together they took old sofa out in front of my apartment doorstep. They then installed the new sofa, had me sign some paperwork then went out the door. Based on the previous conversation I had with the two phone reps AND the conversation I had with the driver 5 minutes prior, I was under the impression they would take the old sofa with them as they left. "Easy", I thought to myself.I go outside an hour later to get my mail and boom--there is my reclining sofa: sitting unceremoniously on the 2nd floor of my apartment building in all of it's 650lb glory, waiting for me to drag it down 2 flights of stairs. Alone.After I finally get the reclining sofa out to the street by myself, I call Tyner and explain the situation. The operator insists it must have been a "miscommunication" with the driver. I remind the operator that I called ahead of time twice to confirm they would do this. This time, the operator says she doesn't know who I spoke with, but it's a liability to the drivers to do that (which is ironic, considering they left me to carry a recliner sofa down 2 flights of stairs alone). She then said, I would have had to work it out with the drivers myself. I pause for a moment, then say, "right, I asked them to do it and they nodded they would". This prompts her to say again it must have been a communication issue. At this point, it's clear to me I got 3 different answers, but the correct answer should have just been "no, they won't take your old couch for you" from the start. Frankly, I don't think I would've ordered the couch if I had known this was the after-sale service I could expect.The new sofa is nice, but the service leaves a stain on the finished product.

Carol Konesko: Great! Quality and great staff. Can't wait to get our recliners!

Joann P: Tina and the team at Tyner are amazing. My mother was hospitalized for a stroke earlier this week. When she was transferred to a stretcher for transport to the hospital, her lift chair was damaged. We were in urgent need of a replacement after my mother was discharged. Even though their deliveries were booked well into the following week, Tina, her manager, and the delivery team worked to provide us a same day delivery. What a blessing! A huge thank you to these amazing people!

Stephanie Benedict: It's big and quiet, although there is background music. Salesperson didn't use a computer for the order. They didn't have furniture to take home today, you have to go to the warehouse or get it delivered.

Donald Zoltowski jr: Big store, very nice staff. Our sale person Kat was very knowledgeable.

Bruce Popejoy: Went looking for a new recliner, found one. Anne Marie greeted us at the door and showed us a wide variety of chairs...and we found one. Anne Marie showed us many upholstery, electric or manual, leg colors. New chair is ordered and we can not wait.

JS H: Overall, they have good furniture and you can get a good deal. Evan was very nice.

Bill Williams: Our bedroom set is beautiful. Can't wait to get it.

Renee Dallas: Spent two afternoons with sales associate, Tina Perry, choosing four entire rooms of furniture. She was extremely knowledgeable and patient. Her design expertise was invaluable as this could have been a very daunting task. She was up front regarding the supply chain delays, although it still took quite a bit longer than anticipated. When the furniture was delivered, I was extremely pleased. The quality of all the furniture is outstanding and the delivery was smooth and efficient. The only complaint that I had was that the manufacturer failed to provide the necessary hardware for the placement of the mirror on one of the bedroom dressers. I notified Tina of the issue and she immediately started to work on obtaining the appropriate hardware and will have someone come back out to install. All in all, a good experience.

rhonda keister: We purchased a lazy boy rocker recliner 2/26/21 we could not have had a more professional salesman Paul Hall he went above and beyond to see that we were getting what we wanted and needed. He explained that due to the pandemic we would be a few months no problem. When we picked up the chair on 7/17/21 it was wrapped didn't realize there was a problem until later. It didn't sit right nor did the lever work smoothly. We called and explained, someone was sent out on 8/25/21 he said he didn't even need to sit in it he could tell by looking at it. He arranged pickup on 11/27/21, we received it back in December with the problem only worsening. We have been spoke to like we need instructions as to how to maneuver a recliner. We have two old lazy boys and have never had a problem. Lazy boy stores don't want to get involved due to us not purchasing it through them. Understandable! Not only has this been a major headache but a financial hardship due to $934.73 dollars later we have a chair that is defective. I would never recommend Tyners, customer service is ultimately important

Scott Ostrom: We visited Tyner Furniture while we were looking to invest in a couch and recliner. Nick was very helpful and knowledgeable about all of the products and fabrics Tyner had to offer. We were very pleased with the service he provided.

Lissa Perrin: We recently purchased a chair at Tyner. Our sales person, Nick, was knowledgeable and helpful, answering all our questions. He was upfront about the supply chain issues and length of the wait for delivery. We appreciated having information like that so that we could factor it into our decision making.

Patrick Willliams: Just purchased an Ekornes stressless chair and ottoman. Nick guided us through the decision making process - which chair best fit my husband, leather choice, color of base, etc. Nick made what could have been an anxiety producing event into a pleasurable experience. Ask for Nick if youare shopping for a stressless chair !

Mercy Riot: Went there to shop for a new couch ~ my husband ended up finding a lazy boy chair he really liked~ Paul was amazing, went throughout the whole store with us trying to find something that would work for me, cause I'm super picky ~ I didn't find a couch~ but we did buy this chair for my husband!!! I've always enjoyed shopping here over the years!! Good sturdy furniture at a decent price ~ great customer service!!!

Greg Tyler: Bruce is the best, as are all the sales staff. Never pressure sales, they let their beautiful pieces do the talking. You can't go wrong here!!!

Dee & Ron Rose: We were 100% pleased with the purchase of a couch and chair. Everything was perfect! Catherine Russeau listened to our needs and found us exactly what we wanted, thank you. She provided excellent customer service from the moment we met her until her phone call to assure that we were satisfied following delivery. We would highly recommend Tyner Furniture!

Silvia Ciuk: Bought a Lift chair and a Sectional and had a very nice experience. The Sales Consultant, Nicholas Packett was extremely helpful and accommodating and very friendly. I highly recommend Tyner Furniture and for the best service, ask for Nicholas!

Lori Delhey: Nicholas Packett was great, he knew Tyner’s. and what they had to offer. Very helpful, but not pushy.. They had exactly what we needed which was a small condo size couch.

Adam Nielsen: We keep going back….. ask for Catherine Russeau. She’s treated us right for years.

Marissa Partridge: Cameron was an awesome sales guy to work with. Introduced himself and then let us wander the store until we had questions. Then he went above and beyond, even repositioned a sectional, to make sure we were completely sure of what we were ordering. He was professional and fun to work with. Noah, the manager, was also fantastic. Reviewed our order and made sure we were happy. Quality furniture with prices you can’t beat!

Nicole Stowe: Always a great buying experience when we shop at Bob’s Furniture. Always greet you at the door, introduce themselves, and let you shop. They are never pushy and always very knowledgeable when you have questions which make a great shopping experience. This is our second purchase from them in a year and will definitely return again!

sandy lawson: I love shopping here. Your associate Dede is awesome and is always ready to help, she knows what she’s selling and can answer questions readily.I met the manager yesterday and his help was great and very thorough.I enjoy Bobs discount and will continue going. The store is clean , the staff is knowledgeable, great experience.

Wendy England-Rushton: The salesperson was very friendly and very helpful. She was not pushy and didn't hover. The experience was very pleasant.

Deborah Wood: Very friendly no pressure staff! Great selection of furniture nice bright, clean store

Destinee Matthews: Tyler was very friendly, professional & vert patient with us ! Thank you again

Matthew Mullins: Cameron was a very good sales person

B Hodder: Just good people and very helpful they don't push like other furniture stores..thank you

Marian Ward: I was looking for a comfortable reading chair and employee Tyler S. was helpful and knowledgeable."Let me show you my favorite reading chair!" He brought me right to it and it was indeed exactly what I was looking for. From start to finish, a flawless transaction. Thanks Tyler S.!

Charlee Laraine: Had an amazing experience buying from Bobs in Ann Arbor! Our salesman, Sawyer, was super helpful and knowledgeable. Definitely will be back and asking for him! The manager James was also extremely helpful and nice! Definitely recommend this store:)

Shirley Love: Reasonable price friendly but need to stuff to be sent a little bit earlier thank you

Marietta Brooks: I was warmly welcomed when I entered the store. Connor B was very attentive and made sure he understood exactly what I was looking for. He asked clarifying questions and made sure he offered me as many options as were available. It was my intention to just look and price compare at three different furniture stores. I ended up making the purchase right then and there! The furniture is beautiful and appears to be well made. Connor was knowledgeable about the furniture I was looking for.The only down side was a part of the furniture set I purchased will not be available for a few weeks.

Robert Dudley: Very professional and friendly service

Mary Walker: Amazing customer service! Tyler was amazing and beyond helpful to find my bedroom set! Thank you Tyler for everything!

Belinda Cooke: Shopping for several pieces for my new home. DeeDee staff member at Bob’s introduced herself but she was not overbearing like most furniture stores, but she was available when we had questions. I was happy 😆 and purchased all my needs in this one store.Just like the commercials there was a snack bar In which they encourage everyone to help themselves.Great experience!

Ieshae Davis: Connor was really awesome. Helped out and got me everything I needed and we are happy. Excellent job!! Samantha was also nice and understanding.Also affordable!

MarZé Musings: Connor was the best! He was energetic and attentive, addressing my furniture needs without pressuring me to buy. Hope was fabulous in the finance department. James was great at scheduling my delivery! An absolutely grand experience!

Katherine Arnold: Tyler understood what I wanted and he set up computer with many options

Gena Whipple: Cameron was amazing. He is very knowledgeable about the products. He took time with me so I could pick out the best living room furniture that suited my needs. It was stress free, which I needed. I never felt rushed at anytime. Thank you Cameron. I can’t wait to get delivery and I will be a return customer.Gena W

Brandon Tracy (liquidsoundtheory): I had a fantastic experience at Bobs Furniture in Ann Arbor. I walked in with financing ready to go which made the process quick and easy. Tyler S. was a fantastic salesman. He greeted me upon entry, told me about the store, and then gave me space to look around. When he seen I was interested in something he came over to help me figure out exactly what I wanted. Grade A salesmanship, no pressure no bull, just helping me get what I want.

Alex Doss: Happy with our Herman Miller chair. Staff was very helpful.

Craig Rimmerman: Oh, how I love this terrific locally owned business. I’ve bought an array of items from them—Eames chair, couch, carpet, lamps, and table—all of which are of excellent quality. Susan, the owner, and Michael and Ellen (her sales colleagues) couldn’t be more knowledgeable and helpful. They have a wide selection in a comfortable and cozy showroom. Highly recommended!

Carson S: As I wanted to support a local business during the pandemic, I chose Three Chairs Co. to place my order for a Herman Miller chair. They gave me an estimate of a month for it to arrive, no worries. A month has passed since and I called to get a status update only to find out the stock order already arrived earlier and nobody reached out to let me know. Now, I'm being told to wait an additional three weeks (on top of the 4 that has already passed) for the next batch to arrive and this is completely unacceptable. Will update review as they figure out how to resolve this issue.Update: Order has been picked up and taken home. Happy with the chair and is exactly what I ordered. They did keep their word and applied the discount but it took 37 days since being ordered to finally bring the chair home. Ellen was very helpful and friendly when assisting with this issue.

Peter: Very helpful staff helped us pick through a variety of offering without being over bearing. We had guidance and space. Nice selection of quality products.

Karen Zajechowski: Very expensive. Kinda looks run down . Lady wasn't very friendly. For being t hff are for 20 years you'd think they would at least be nice.

Ryan Gux: What an awesome place. Came in to check out some Herman Miller office chairs. The place is awesome and the sales rep we dealt with was super knowledgeable and helpful. Will definitely be back to pick up my Herman Miller when I am ready to buy.

Kyle Carey: Amazing selection and service. Quite pricey but they have a selection of wonderful furniture that can be hard to find elsewhere

Meguro Tokyo: Knowledgeable and helpful, the people at Three Chairs Co. help make shopping fun, and a much better experience than online perusing of endless pages. Great quality furnishings at a variety of prices.

Mike Siegwald: Everyone was friendly and did what they're supposed too and the experience was great. I'm very happy with my chair

Sunday Holm: Beautiful furniture. They even offer complimentary design service.

Ben Coleman: Great customer service! The staff here are very knowledgeable, and they have some very beautiful furniture sets! Would go here again in a heartbeat!

Susan Cares: I totally disagree with the previous posting. I found staff in both Mitchell Gold and Three Chairs to be knowledgeable and gracious!

Lilah Singer: Fred was AMAZING. Not pushy at all, like so many other salespeople are. Got us a lovely couch, 10% discount just because he is that great. He knew what we wanted, let us lead the show, not trying to upsell out of our budget at all. In fact, he even got us $500 under budget, and THEN added 10% off. Thank you so much Fred!!!

Jeff Gorman: Mohammed Ali Almaamar was great! Took wonderful care of us and made the purchase experience smooth and easy. Would recommend him to anyone.Update, furniture was delivered a couple weeks early and the delivery gents were efficient and wonderful

Courtney Carroll: Mohammed Ali helped me pick out a great sofa. We had an amazing experience and would recommend seeing Mohammed!

Vicki Maglaras: Really beautiful store. Fred helped my parents and I with the most kindness. Amazing experience!

Haley Dunbar: Joel was great! He was knowledgeable about the sectional I wanted and he made the purchase simple and quick!

Fickri Hossen: Beyond pleasant experience! Furnishing a new home is no joke, but Mohammed was very helpful and made the process very easy and budget-friendly. Thankful for his patience and assistance!

Abdul Bari: Went in looking for a sectional. Joel was great. Answered all my questions and put in our order. Nice and easy.

Emma Gardner: Fred was extremely helpful!

Jeff Hagerty: Wonderful salesman and person. Was a pleasure doing business with and earned my respect for his passion for the US/Military… Highly recommend.

Catherine Lee: Pier, the sales manager and Jessica were amazing! They went above and beyond to answer all my pesky questions with grace and kindness. I finally felt comfortable making my purchase.

Joyful Worship: I had the best sales experience today with the very patient and professional Mohammed Ali. I could not be happier, and left ecstatic about all the options he found for me. Keep this employee!!! They’re so rare these days, and Rachel and Eric were very kind as well.

althea steward: Very nice professional service ,Mr.Zaza was very Helpful & yes I recommend him.

Zachary Mays: Fred was awesome! Super helpful and knowledgeable.

Heidi Benson: Mohammed ordered our bedroom set & delivery date, could not have been friendlier, and got us checked out in about 2 minutes. Great selection of furniture, professional sales staff.

Jack Fix: Manager Pierre was amazing! Very helpful and showed us some amazing pieces. Highly recommended. :)

yasmina laouar: Fantastic job Mohammed Ali is really super and Eric is extremely helpful - great store !

Muntha Issa: Best service ever!!! The made my experience the best ever!!!!

Jessica Alejandra Rubio: My sales manager Pierre did such a great job training me and sold me a mattress that I love!

Tracey McDowell: I had the best experience with Mohammed Ali Almaamar. He made it smooth and easy. I will only use him for now on. Thanks againBest,Tracey

Nancy Morasco: Gaida and Jessica were very professional.