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1. National Car Rental - Romulus
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· 2862 reviews
338 Lucas Dr, Detroit, MI 48242, United States
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Quentin Jackson: I'm an emerald club member. Shalonda was wonderful young lady that helped me find just the right vehicle I wanted. She offered me different SUV to pick from, also was very patient during this process and all in all, very good customer service.
Stephanie Nelson: I used to be a tried and true Hertz customer, but I had an opportunity to switch to National Car Rental and I AM NEVER GOING to use Hertz again. National is great, the cars are clean, and the check-out and check-in process is so easy. Thank you National, you have won me over.
jerry panock: fast, courteous, clean car...what else is there?
Dipak Patel: I got van from emerald aisle and at exit lady told me that I need to do reservations for van. There is not any van for emerald check out. Then I did reservation on the spot and waited for half hour to get the same car back.
Rasik Patel: Best Customer service. Ease of picking up and dropping off is excellent.
ra6456: Zacqueline gave Amazing Customer Service! Very helpful and nice.
Christine Carlson: Car I received had strong smoke smell. When I dropped it off, they discounted my rental rate to reflect this. I feel I was treated respectfully, and I certainly appreciate that!
Raad Dawood: Staff were extremely helpful, courteous, and friendly. Service was very fast. I get to choose the car I drive. Cars were great and very clean. Best experience in car rental.
BLKNBTF: I appreciate your pick up and drop off service with my last minute rental plans! You guys rock!!!!
Scott Kobs: Long term rental. Had to change out vehicles for maintenance. Everyone was great and accommodating. Why fir many many years i have been going thru national. Keep up the great service!!!!!
Tony Smith: Love National Car Rental. But, lately all of the cars smell like smoke. ENFORCE your no smoking policy. First time someone smokes in a car, FINE THEM!!! Had to get into three different cars in recent rental to find one that did not STINK!!!
Dodi Gill: Always a great experiencing renting from National.Vehicles are excellentService is excellentreliable and always very helpful a courteous staff wherever I have rented from in North America( USA and Canada)
Raymond McCullers: I love the freedom of going straight to the Executive isle and picking the car I want and driving away without having to stand in line. The selection of vehicles was very good and I got a very nice Chrysler 300M for my rental. Overall nice experience.
Brad Mohr: Easy in and out. The car was a Toyato Camry and I liked it a lot!
David Tuturea: Picking up and dropping off my car at National Emerald Aisle at DTW is fast with efficient and friendly check out/check-in service. There was no pressure at all for me to buy unnecessary extras. The total cost of my rental was exactly what the booking estimate said.
Jasmyne Reid: Great selection of cars and simple pick-up process.
Keith Moore: Process was easy out and in. Good location just off the airport, car I had was fairly new and had not issues.
Hayward Richardson: Car was immaculate. Check out was quick and easy. Nice variety of vehicles from which to choose. Return was easy as well.
Val Johnson: I love the emerald isles the cars are comfortable and the people are nice
Rick (Rick): No issues fast service don't prepay for gas I was charged $60 and I returned with half a tank rip off
Mark: Great experience renting a car from National. Using their app couldn't make the process any easier. Everyone I dealt with during the whole process was super friendly and helpful!
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2. Budget Car Rental - Romulus
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· 2279 reviews
287 Lucas Dr, Detroit, MI 48242
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Megan Carpenter: Great staff, experience, and happy with our "mystery car".
Michael Sheldon: I returned my car on May 30th and received a text today that stated it was 3 days overdue. I had to call customer service to clear it up. Get it together. Rent from another company.
avis payton: I will never ever rent from Budget as long as I'm alive. I am a customer who never hardly rent cars. I received the car on 3/4 of a tank, then brought the car back a little in 3/4 of a tank and they charged me $99.00. I was really hurt because they never explained that to me by this being my first time. So be careful and read the fine print because they made a killing off me but I guarantee you, they will never ever do I again....from a very upset customer.
Jasmine Lewis: Budget over charge me. My flight time to leave was 7:50 am, I returned the car at 4:30 am. They said I returned the car at 9:00am. Getting over on people sure they do this often. I was on the plane by then half way home. What happened is whoever processes the cars then get to it till 9:00am. Now I have to go through bs to get my money.
Shelby Slater: The interior of the vehicle was moderately clean, however, the exterior was a disaster. There was egg shells and egg residue along the drivers side extending from roof to door bottom, the front was encrusted with bug guts and the car (black in color) was left for me in this condition. Even after taking it to a car wash, a good amount of the grime remained. The car was reserved in well enough time to have it thoroughly cleaned before my arrival.
Andrii Petrenko: I’ve reserved a small economic car, and they gave me 2 times more expensive big car. Priceline said they shouldn't charge more. So, 1 week drove Prius for the price of "Nissan Versa or similar". negative: Dirty car.
Chris Reynolds: Tahara and the rest of the staff in Budgets DTW office were fantastic. Shuttle drivers coming and going were great too! Thank u for a good experience!
John Wysong: The situation was horrible at DTW. The line to get a rentle wound through the store, onto the sidewalk, and onto the parking lot. I had reserved a car a month in advance but it took 2 hours before I had a car and left. Terrible customer service - no apologies. It was business as usual.
Shannon Starr: My pick up time was 11:30 AM. I arrived at 11:15 but actually received my car after standing in line for just over two hours! I completely missed the celebration that I was flying in for! When I called customer service they told me that they would offer me a discount upon returning the car, however, after returning the car I was still charged the full amount on my rental. I will not use Budget nor will I recommend budget after this horrible experience. I completely missed my grandmother‘s 90th surprise birthday party. Not to mention the fact that I reserved an economy car to save money on gas and was given a full size, huge SUV.The entire experience with Budget was frustrating and in all my years of travel it is something I have never experienced with any rental agency. This was my first and last time using Budget
Richard Taylor: I got a second-rate car for double the price. I picked up around 1 a.m. I got a so-called "upgrade" - no fault of the agent from a compact to a midsize. It was a "floater" with a FL license plate.While the outside was washed, the inside was dirty. It was late and at night, so I couldn't tell at the time. Also, I saw in the morning that the interior windows hadn't been cleaned and the dashboard was dusty.The oil change light after my first day driving. I called the DTW airport Budget, but it kept bouncing to the 1-800 number. That receptionist said there was nothing she could do and to take the car back. I wasn't going to take it back and then hear they had nothing available.You guys were good until this.
Delisa Mack: Ok
Wayne Thomas: Avoid this rental establishment - long lines, cars in poor condition and staff has cold attitude
Jb Highcal: Great experience, fast, expedient helpful and kind customer service
Gary Libby: Dirtiest vehicle I have ever picked up at a car rental business (to include 3rd world countries). There were bug guts all over the windshield/front grill, countless food crumbs and drink spills on the interior, and months worth of dust caked up on the front dash. It would have taken over 30 minutes to an hour to switch into another vehicle and we were on a time crunch...so we just had to deal with it... after this experience, I will never do business with Budget again...they should be embarrassed by that level of neglect.
Jamey Beckner: Kind, fast, and helpful.
Matt: Waited in line for an hour to get my car. Under staffed. Go anywhere else
Lauren Clouse: They are nice but for the price you get broken cars and don’t wash them person to person. Spent an hour here switching out broken cars now waiting for them to wash it. Last thing I wanted to do after 6 hours in The airport
sven aerts: Al vele malen auto gehuurd in usa. Deze keer geen problemen, Beste prijs, alles in orde
Jamie Northrup: The car smelled of weed on pickup. Since it was already after midnight and I had already waited over a half hour to get the car, I was told I could go back in or note it on the out ticket. I chose to note it and go on. The worse part was being charged $60 for gasoline when I filled it up at the airport car return exit. This was in Detroit so the gas station was less than five miles from the car rental return. I was told to leave the keys in the car and go on and then several hours later received the invoice showing a fueling charge. I will be disputing the charge and will not be renting from Budget again.The charge has been taken off “as a one time courtesy” but that does not change my opinion of this practice.
J D: Andrew is the best driver. Very friendly, made the drive FUN and he was great to chat with. Funny guy!
Craig Slaughter: The agent that handled us at the counter was very nice and helpful. It was just an extremely long time to wait to be seen. The car that we were provided was absolutely filthy inside. The car smelled so bad from what seemed like a previous smoker that my mother had to wear a mask. I wiped down every surface with Clorox wipes and sprayed air fresheners on the carpet. We kept the windows open overnight and the smell didn’t abate. Finally, I checked the in cabin air filter to discover that it was completely caked with dirt. Truly unacceptable. I bought a new in cabin air filter and replaced it and that helped significantly, but not completely.
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3. Detroit Luxury Car Rental - Southfield
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· 226 reviews
24130 Telegraph Rd suite 131 a, Southfield, MI 48033, United States
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Mohammad Dabajeh: Worst rental place ever. First told me they would bring me a mclaren then last second said no. Then told me they have a lambo coming before my prom date and called me a week before and said it's not coming at all. Then the night before prom I had already paid in a week advance for a Ferrari and they called and told me they lost the key 5 days ago and can't give me the car. If the key was lost 5 days ago why give me a notice a night before? Does this make sense? Then when I went the next morning for the refund, the lady was mature and had nothing to do with it but they took an hour to give me my money back and even the owner was in the building and wouldn't come talk to us while the guy Ali was telling the lady on the phone to ignore us and help the next customer thinking we didn't hear him. This place is a 0 star in my opinion. Is this even a business?Replying to your response:I actually came 9:50 and waited for your employees which came at 10:15 which is late since you guys open at 10. Your manager Ali told her to ignore us until he comes which is unprofessional and he didn’t show up. She went upstairs and got your signature which means you were there. We waited an hour and never got our refund until we kept asking and took a check instead. I also asked the lady if I could take the Aston Martin instead she told me no it’s booked you can ask the two men in the back that clean and detail the cars who heard everything. You also tried to charge me $1,750 for the corvette which is $299 on turo. Stop lying to make yourself look good. Disgusting owner and business.
Best Lockdown: Great place, great cars, great customer service. Overall a great experience.
Diamond Baskin: Omg this is the BEST place to rent cars!!! I love this place.
Taivia Jones: Great place to rent an exotic vehicle. They were very accommodating. Nadine was very nice and professional in helping to choose and test drive a vehicle. On the day of our sons prom, they called to inform us that the vehicle we were renting wasn’t available because of the previous renter, but they were going to do all they could to fix the situation. And they did!!! Although we didn’t get what we originally rented, God put them in a position to pull one off even better. You ever pulled up to your prom sendoff for a photo shoot in an orange Slingshot and then a car change, similar to an outfit change, drive to the prom in a Silver Ferrari? Our son did!!!! Thank you Sam, Amanda & Nadine at Dream Luxury Car Rental!
Leo Mumpfield: They really took care of me and my son
Jelani Watts: Real good service from Sam nice cars come shopMay 16th: don’t go here man played me out of 2 hellcats they both got “hit” and now because of there lack of communication I wasn’t able to get a car for prom. Thanks Sam 😡
Cameron Hayes: Best place to get any luxury car for prom or too look good, great customer service 10/10 would recommend
Jihad Mohamed: Hottest cars best deals!!!
Jay Jay: Beautiful cars and a variety of them loved the customer service worked real good with him lastly was really satisfied!!
Mujtaba Alwashah: Best prices in town and awesome customer service will be back for prom thanks for the work!!
Alaa Abbas: Rented a car for my 24th birthday is was everything I wanted an more!! Definitely be back
Moe Saade: Love the selection hooks it up for every occasion
me4ever90: Best car ever I was so surprise with the new models and selection. Sam thank you again !!
Zack A: Best car rental in the state
Shanae Barney: I just booked our prom vehicle for 2023, thank you so much Dream luxury....
Dennis Thacker: Anybody thinking about using this company Don't they cheated me out 2k because of accident that was their fault....very unprofessional
Khalil Saad: This place is amazing, 100% repeat customer. Great service even better cars.
Hassan Fawaz: Got me right for prom
Mahdi Bitar: Very nice cars for a great price
Hassan Abboud: Very easy and Great to work with and always hook me up with crazy cars at a great price
Shams Thair: Worst people ever. On my wedding they told me the care crashed after we have paid them. IT'S A SCAMThey didn't even refund me don't ever book with themSuch liars and scammers
4. The Lavish Store - Detroit
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· 21 reviews
10 W Adams Ave Ste 303, Detroit, MI 48226
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5. Avis Car Rental - Romulus
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· 2628 reviews
295 Lucas Dr, Detroit, MI 48242
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Teasha Isaac: So very satisfied with staff and every car I used!!!!!
Virgil Caine: Detroit; get in the counter girls’ face! make sure they have the right reservation before you enter your credit card!! they’ll charge you for the wrong reservation, oooops!!
Ambar Alfonseca Sanchez: I love AVIS, cars are always clean and very kind staff!
Jacob Chen: Avis charged more than what I booked through car rental 8
Aatharv Gowda: Car had bad smoke smell and caused headache for my entire family. Car was also not cleaned when we picked the car.
Narender Reddy Konuganti: WORST EXPERIENCE EVER…POOR CUSTOMER SERVICE..I rented a 7 seater suburban car for 383$.. I changed my mind to degrade the car to Chrysler for 283$.. they didn’t refund 100$ and say we can’t do anything once the transaction is done.My car got flat tire and it took 15 hours to tow the vehicle (I had to wait on road) no one is responsive and no one took responsibility to resolve it quickly (Customer care, road side assistance, Staff at the rental office)..I SUGGEST NOT TO RENT A CAR WITH AVIS BECAUSE IT HAS POOR CUSTOMER SERVICE.
Peter Seidel: Not the first time your staff informed me that the car size I booked would not be available and that I would get a car size upgrade 'free of charge'. She said it would show up the bill but eventually not be charged. When reading the bill (as last time) it was charged. This seems to me as an unfair practice. I won't sign for any 'free' car upgrade; ever.
Martin Davies: This was the best rental car experience I’ve had ever. Getting online reservations was simple and the follow through from Avis was more than I expected. As usual…it would be cool if they could expedite the receiving process a little better however, it was pretty good! The car I got was a slight upgrade from what I had reserved (no body will ever complain about that) and the return was the easiest and most streamlined you could ever ask for. The lot attendants were the best!!
Ali El-Masri: Horrible service!! Girl at the counter was disinterested and while speaking with her she picks up her phone to text. Asked her a question and completely blew me off because her texting was more important.
Bindu and Sameer Sharma: Great experience with Avis.- Staff was quick, courteous and exceptional in their work.- Very good vehicle and hassle free experience
Blair Wedding: Rudest staff on the planet.
A Shopper: This location was awesome. I want to send a special shout out to Hasaan, the manager, because he was great. He understood that my flight was delayed and was sympathetic to me suddenly losing my family member.
Jeromy. S.: The shuttle bus was kind of a no-show this time, so I took 1 star off the rating but they get 4 stars for great customer service. They gave me a great car and the check-in / check-out experience was unmatched and always appreciated. Can't overstate how nice these folks are.
Andre Hill: The line inside your DTW rental location was beyond ridiculous! Everyone ahead of me spent no less than 15 minutes with each agent. Why offer a "pre-register" option if it doesn't shorten the amount of time to get a vehicle? I've spent less time with an agent without "pre-registering" in the past. And your staffing was atrocious. There were several available stations but no agents to work them. On a Friday?! Never again
Chaitrali Joshi: Very bad experience!Despite the bad reviews, I still chose Avis since I had good experience at other places. The vehicle was in a very poor state. It needed servicing, the indication showed up all the time, oil change needed, vehicle wasn't clean, had some trash, empty bottles, used napkins. Apparently this was the only vehicle assigned to me. Couldn't change. I wouldn't recommend Avis at Detroit Airport to anyone.
Cristiano Viola: Good service and car rented
HASSAN ADEL SOBH: Miah it doesn't work that way
Gogito 3000: No problems. Easy, convenient, quick.
Miah Graham: The wait for the AVIS SHUTTLE AT THE MCNAMARA TERMINAL IS SO LONG!Just so much about the Avis budget brand. They do have cars available but there's a bigger price you have to pay and that is the WAIT! We want our cars clean and fast!!!!
regina wallace: Your car will be ready will Avis Preferred but they dont be surprised if you get another class of car . It's all about the gas mileage for me!
Mark Rohrkemper: Since COVID began, Avis has always been able to find a vehicle for me when I needed one. I think it helps to be a Preferred member
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6. Executive Car Rental - Romulus
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· 1211 reviews
29111 Wick Rd, Romulus, MI 48174
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Connie Calabrese: NO ONE ANSWERS THE OHONE WHEN YOU CALL. RIDICULOUS
Randy Grubba: They loaned me a car that broke down to no fault of my own, and tried to hold ME responsible. On top of that, I had to fight like hell to get my $250 deposit back. This place aims to cheat people out of money. Flat out.
Laurentiu Artan: These people will find a way to screw you one way or another terrible terrible
Alexandr civertco: This guys are big joke , never ever gonna do any business with them …
Jamy Pierson: This site is a SCAM!!! all they want is your info! POLICE HAVE BEEN NOTIFIED!!
brian faraji: Horrible customer service stay away
Carolyn Earl: I made a rental agreement thru Priceline on my Discover card and it was accepted. However when I got to the TPA rental desk they said they did not accept Discover card. I’m from another state and that was the only card I had with me. They said if I would have read the fine print on the paperwork I would have known. I read the agreement and it said they take all major cards. I called corporate and they said the fine, fine print says it’s their discretion to change their policies. What a rip-off and a horrible upsetting inconvenience. I reported them to Priceline and the BBB. Don’t use this rental company.
Edward Dye: Beware of this company. They will not honor your reservation. My flight was delay one day due to the recent snow storms. I spoke to the Pensacola agent in advance and explained that I would be a day late. She said no problem, we will see you tomorrow. I arrived and was told I don't have a reservation and need to book one. Now the price went from $20 a day to $110 but "they would help me out" by only charging $60 (triple the quoted rate!). I called their corporate line and was told my original quote, the one that the local branch said didn't exist, was $110 a day and not $20. I told her that $110 is the total price, not daily price. She said I was wrong that she was looking at it. Well see my attached copy and you will see I was NOT wrong. By the way the local agent said "my economy car" was not available so I had to pay for the mid-size car upgrade. You will see that my quote was for a mid-size car, not an "economy car".
David Boyd: What a joke! I made reservations for a midsize car, told the guy there was 4 of us and kid in car seat. Gave me a quote for $168 out the door. Get in town, go get the car was 250 and they gave me a hamster car. I go back in, told the guy I had reservations for a midsize car, they wanted to charge more. The price I paid for the hamster mobile, was higher than the the other rentals for a true midsize car. Place is a joke shop around dont go there. I gave this review over 6months ago, and u are just now getting back to me, and I did not get an suv I got a Kia soul.
natedogg9999: Excellent service and upstanding staff ask for Mark Z or John.
Zakareah Sikdar: Great people who are doing an amazing service and honor by serving first responders. Great customer service with beautiful brand new cars. I recommend this company.
Jennifer Hemme: Fast easy and great car no hassles at all will continue to rent from here
Christopher Gibson: Awesome experience. Love the $25 fill-up. Thanks John.
kimberly hatcher: I received excellent customer service from the time I was picked up from the airport and to the time I received the car. The manager was excellent very professional have no complaints will be using them in the future
Matthew Jennings: Probably the worst rental experience we've ever had. They required proof of insurance & proof of deductible before they will let you rent, all in an attempt to take their additional coverage. They claim to only run shuttles every 30 minutes, but it actually took over an hour to get picked up from the DTW terminal. We had to Uber back after drop-off because waiting on the shuttle wasn't worth risking a missed flight. Don't think I'm exaggerating because they told us it could take anywhere from "1 1/2 to 2 hours" to get a shuttle to the airport. By the time you pay for an Uber and all the wasted time, it's definitely better and probably cheaper to rent somewhere else.
Narreddula Rama: Carlos was very professional and right on time to pick me up from Airport , very friendly and helping is out.
LisaMarie Vargas: Carlos was awesome! Shuttle ride was an adventure.
Ashley Gearhart: Very executive!! They call to remind you of your appointment and check on you frequently. They have a free shuttle service to and from the airport. Once you get to the very clean office, they offer waters and phenomenal customer service. Highly recommend and I will use this company next time I’m in this area!
Anna Palosaari: Carlos is awesome! Appreciate the help and great service!
lenore bramblett: We had a great experience immediately upon pick up. Carlos at the desk was very helpful and patient while we retrieved necessary info. Thanks Executive!
Randall Bramblett: Carlos helped us greatly with our car rental. All the staff was excellent
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7. Alamo Rent A Car - Romulus
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· 1236 reviews
338 Lucas Dr, Detroit, MI 48242
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Ruth Tolbert: Very Nice and Amazing Staff!
Daniel O'Hara: Counter girl was rude on arrival. Outside lady was very helpful. Car dirty on the inside and dented and scraped up on the outside. Parking sensors went off constantly and became rather expected, in traffic stopped at a light. On the return the male attendant was fantastic and helpful.
Mohamed Jailan: Everything was great!
Kathryn Earle: I reserved a car online and chose to "skip the counter" when given the option. When I arrived at the Alamo lot, the type of car I reserved wasn't available, but someone came right out (before I even made it to the building) and immediately upgraded the rental at no extra charge. We chose our vehicle and were quickly on our way. The return process was quick and easy too. Thank you!
Mo Fu: Wir hatten ein Auto in Deutschland gebucht und bezahlt. Unsere Kreditkarte wurde nicht akzeptiert und wir wurden rausgeschmissen uns wurde nicht weitergeholfen. Bei Enterprise wurde uns dann weitergeholfen und uns sogar unser gebuchtes auto bereit gestellt. Der Service von Alamo in Detroit ist unter aller Sau und nicht zu empfehlen. Buchen sieLieber bei Enterprise!!
rebecca brissette: Horrible customer service. We had a reservation and when we arrived, they did not have the car (or ANY cars, for that matter) and were completely unwilling to help us. Be wary of renting here because you run the risk of not getting a vehicle when you think you have one and having taken a one way shuttle to get there, your only option is to walk endlessly through a sea of rental companies hoping that someone will help you. Will never rent here again, wish I could give zero stars.
DeWayne Coblentz: Michelle was very nice and super helpful. She even made sure we got the car we wanted and made it a super quick and easy for us!
victoria mclemore: Cant reach Detroit airport location
Randy Horowitz: Car was clean and ready to go. It ran fine. Check out and return were very efficient. Staff was courteous. We just missed bus on return to airport and driver spotted us and came to us and took bags to the bus so we did not have to wait for the next bus. Car ran fine and did not use much gas. Overall a good experience.
Keya B: The DTW Alamo staff was very friendly, courteous, and fast!
Andre Rupert: Courteous and fast!!
Clare Prendergast: Got through the rental process with minimal wait. There were plenty of models to pick from, the car we drove was great. Even gave us a credit when we returned the car a few hours early. Would definitely use them again.
Courtney Sears: I had a very smooth and lovely experience when renting with Alamo at the Detroit Airport. The customer service was on point, I was greeted and treated in a friendly and kind manner + the process of selecting a vehicle was seamless.
Geetha Kumarasuriar: Picked up the car by using the app, no lines, paperwork etc, brand new car and after 4days returned it with ease, my favorite number one car rental, 5stars
Jessica Fisher: Quick and friendly service
gary bowsher: Very easy to check in the staff is always engaging in professional vehicles are always clean well serviced and well maintained. . I believe all vehicles are non smoke.
Moe 62: I forgot an important paper inside a vehicle and I kept calling they don’t answer and at the end they couldn’t even call the guy who rented it to check the paper nor helped me at all they don’t value an old customer with them nor showed me they cared thank you Alamo
Betty C: Wow...best experience ever at a rental car company. At Detroit Metro rental location, I was greeted at the door, directed to an open agent, quickly taken care of, offered bottled water for my drive and told to select any car on the aisle for my car class. Thank you
Brian Patel: Easy check in and courteous checkout.
Salma Elkordy: Wonderful experience!! Would definitely come again and recommend to a friend! Valerie was so nice and helpful. She really helped me make the best choices for my reservation. Her neighboring associates were also very kind and well spirited. THANK YOU TEAM! will come again
Pamela Swayser: I have never had an easier car rental check in! I did everything online. The shuttle was easy at the airport. Since I checked in online there was no line to stand in. I was able to pick any car I wanted in the lot! Leaving was super easy - just showed my bar code. EVERYONE was FRIENDLY & HELPFUL! Returning the car was exactly the same. Fast shuttle, easy return. I will rent Alamo again! Thank you!
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8. Hertz Car Rental - Detroit Metropolitan Wayne County Airport - Romulus
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· 2039 reviews
289 Lucas Dr, Detroit, MI 48242, United States
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Kirk 2: Extremely helpful rental agent 😶🌫️kind and courteous 😉a number one thank you for the help renting a vehicle😎
miss jay: They would not let me leave the lot even though I did not get the car I was in from there, and it was due to auto renew later that day. I have no control over when hertz/uber decides to process renewal and they are not able to process in the location and yet I still was not able to leave it took over 2 hours to get figured out so I could leave the hertz lot. They should really have something in place for this, knowing that Uber drivers pick up and drop off regularly, and many of them rent cars.
RJR Photography: Pre-trip reservation was easy. Used AAA for discount. Reservations confirmed by email. Called to verify night before travel just to be sure. Shuttle from airport was quick and easy. Only 4 people in line before me. Three people at the desk made check-in fast. Being a busy weekend, the car class that I selected was overbooked. Hertz upgraded me at no extra charge. I was given the option of 5 different vehicles. The only concern I had was the mileage of the vehicle at check-out (at the gate) was over 5000 less than the odometer. I called to notify them. I was told that it was not a problem since the actual mileage was recorded and logged when the vehicle was last returned. This is another reason why it is always a good idea to take photos at pick-up and drop off. After 5 days with the vehicle, I took it back to Hertz. I was greeted by an agent who receives returns. She too assured me not to worry about the mileage difference. A quick check of the vehicle and I was directed to the waiting spot for the shuttle back to the airport. Thank you Hertz DTW for making my rental experience with you very positive!
Adam Chojnacki: What a nightmare. The checkout is difficult to find. They sent us to get our car, and the wrong vehicle was in the spot. They sent us to a second vehicle, and it had a giant bolt stuck in the tire. The third car had to be brought up from the area where they clean the cars. But as they say, third times, a charm. It felt like a total waste of our time when we were in a hurry to get somewhere that morning.
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Angie: A few feet out of the lot the car had a service light come on. While the people at the desk were nice, when asked they said there was nothing they could do for the inconvenience.
G A: Are they still in business? Hertz has the worst service almost everywhere, take it from a HERTZ PLATNUM member, I don't even know why I am still renting with them. The staff is mean, unprofessional and they ask weird and personal questions, its even scarry. Oh, and they have the worst app and website to workout your rent.
BeThankful Everyday: I book thru Expedia on a midsize SUV and when we got there they increased the price and gave us a compact SUV I payed for car seat and no carseat. i am beyond angry
Joanne Skinner: I refilled the gas tank; but still got charged $10.00
Josiah Eckert: Rent from somewhere else
Alex Ayers: This is the second time I have had to stop at the service counter as a Hertz Gold member. This is frustrating because the agent tells me they have no idea why I have to check in at the counter and it adds at least 15 mins to my rental pickup.
Ainsley Detwiler: The transit driver (shuttle to and from airport) in the small shuttle was extremely rude on 5/14 at around 1:30PM. Unhelpful and short tempered. The payment I was quoted through Delta ended up being over $200 when we checked into our reservation. The vehicle we received was older. We did not choose the economy option - just midsized sedan to ensure a newer, smooth running vehicle. The upgrade is NOT worth it since they'll just give you an economy vehicle anyway. Overall the customer service was less than helpful and rude, and the price of the quality of vehicle is NOT worth it. Go somewhere else - there are plenty of better options near DTW.
CJ jackson: Hertz employees need to go back to school elementary or middle school because they don't know the basics of the United States and what States are actually States. What are your hiring requirements?
Eagle Beak: On my final bill I was charged for damage to the vehicle. I returned the vehicle in the same condition as I found it and did not damage it. Hertz provided zero proof that any damage was done to the vehicle. I made multiple attempts to contact this office, but their phone redirects to corporate. Coporate promised to email me to start resolving the issue but never did. In the 10 years I've been renting cars I've never been accused of damaging a vehicle. This was my first and last time renting from Hertz.
Dimitri Papakyriacou: 2hr+ wait to get car in line due to internet down all day and no contingency plan! The Gold counter empty and refuses to help the huge non-Gold line to check people! A case study in incompetent customer service.
Hector Rodriguez: 3 and half hours to wait for car. Systems down, for that long? Ridiculous.
esther bugietti: Exelente ❣️
S Haqqi: Price and cars are good, lines are very long, lomg wait time, inside hertz building on the side.
David Waltzer: By association with Thrifty, this company should have a bad reveiw. The wait for my car was over 90 minutes. The care was dirty and the steering wheel sticky. Gross. Stay away from Hertz/Dollar/Thrifty.
Shawna Colantuone: Honestly, most painful experience over the past 9 months… cars are dirty, never enough people manning the desk, assigned cars and returned multiple times…ughh time to change
John Sutherland: Rented a car from Hertz at DTW recently and had a pretty good experience. The rental process was smooth, and the staff was friendly and efficient. The car I got was clean and well-maintained.The only downside was a slight wait at the counter due to a busy time, but that's understandable. Overall, 4 stars, would recommend Hertz at DTW for a reliable rental car experience!
9. CNG Car Rental Detroit - Detroit
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· 3 reviews
1001 Woodward Ave # 810, Detroit, MI 48226, United States
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Zulkarnaini Yusuf: It is very easy to get there with the shuttle bus that runs every 5 minutes. Excellent atention. There are all the recognized brands.
Steven C Thomson: Very easy to navigate through for pickup and one of the most organized drop off experiences I've ever encountered!!! 5 stars great place!!!
Benjamin M Armstrong: The local Enterprise I use is absolutely fantastic! The vehicles I get each time are in great condition and very clean. I always have a excellent experience.
Renee R Biddle: Good service. The car drove great and they are very customer friendly. Recommended and definitely worth repeating.
Bernice Kwakyewaa: We found the rental company near the airport. We rent a car in perfect condition. The person responsible for the rental company, Driver was attentive and made everything easy for us. I recommend.
Lisbeth E Bee: In the meantime I have rented cars from the service several times and every time I have received a nice and clean service! Very good service. thank you
Joanne G Neal: We had an excellent experience with car rental. The check in process was fast and easy as was the checkout. Our car was very clean and in excellent working condition. We definitely recommend this company and we would rent from them again.
NAOMI KUMAH: Best customer service i have seen by far. They are very professional, efficient, and they made the process very easy for me. Will definitely be coming back soon.
Liton Islam: Rental process very easy
Christopher Shedd: The attention and courtesy is exceptional.
Marlene Scott: Quick, easy and friendly.
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10. Enterprise Rent-A-Car - Romulus
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· 3267 reviews
330 Lucas Dr, Detroit, MI 48242, United States
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Tammy Graham: I love this company they are understanding of people's urgent need to rent a car, customer service great very professional,then the bonus they give you nice update cars/ trucks,I wouldn't rent with nobody else but enterprise, then here's another bonus 3 min's or less in line, yes my company.
Ryan Kowalski: Worst location. "We don't accept the chime card, it's a new policy". WELL LET ME TELL YOU THAT I DROVE AN HOUR TO PICK UP THE RENTAL AND NO WHERE WAS IT POSTED YOU NO LONGER ACCEPT THE CARD. THE MANAGER HANDLED THE SITUATION ABSOLUTELY WRONG AND VERY UNPROFESSIONAL AND RUDE.
Robert Mattia: Marco was. A great ambassador
Rosie Thomas: Excellent customer service. All customer service very professional polite. Pick up and returning was quick and easy. Thank you for a wonderful experience.
Daryl Sewell: Very good customer service from the time I arrived and definitely at the time of drop off. My flight had been delayed several times causing me to extend my rental car return. Staff was very helpful and accommodating. Thank you for your understanding and professionalism
larry kenney: Honestly I rent 5x during the school year when visiting Michigan for my son school. This time was my worst experience. All other were fine. Car (full size tahoe) was dirty and bugs on windshield etc. Looks like I got it when returned. After leaving the rental yard. A strong odor of weed which was very disappointing due to having people in my car that are in recovery not a good environment. Was not able to shuttle people which is why I rented a fullsize vehicle
Dominque Reed: Bryant checked me in and he was great! Very kind and provided good customer service in a timely manner.
Ernest Brown: Enterprise public postings are great but it would be better if got the exact or similar vehicle you chose online.
Kathleen Plott: Exceptional customer service!
Julie Seaborn: Enterprise always rocks. The employees make this company outstanding. Employee at Detroit (Sorry I forgot his name!), stayed late to help and WOW I appreciate him! We had filled out the check out forms and it took moments. NOT like the other rental place I used last time - literally 40 minutes in line! Thank you for always being the best Enterprise!
Steve Roumell: Staff was very polite and efficient. Always enjoy coming in to Detroit.
Mo Fu: Nach dem man uns bei Alamo weg geschickt hàtte weil unsere Kreditkarte nicht funktionierte wurden wir bei Enterprise herzlich aufgenommen und uns wurde weitergeholfen und sogar unser gebuchtes Auto von Alamo zur Verfügung gestellt! Vielen Dank wir werden ab jetzt immer mit Enterprise reisen!!
Tangmo SJ.: Come to use service of car rental , very good all 3 times that i have bought service
Shridhar Hiremath: Good
jim dack: Excellent customerService in Detroit and Orlando…The gentleman who received my car in Detroit could not have been any nicer and professional…Great job Enterprise!
Naina Patel: Very good service at the desk, no wait time, shuttle driver are very courteous!
Jerry Butler: The easier rental car experience I've had in the last 50 years.Thanks so much. Chorey was great. He was very efficient and informative.
Faisal Azeem: As always, great experience renting a car through enterprise!Great Customer Service and quality cars to choose from.
Matthew H: Our first flight was delayed arriving to DTW and as a result we missed our connecting flight. Traveling with my wife and 1 year old we were rebooked on a flight that was scheduled to leave 11 hours later!!!!! Unable to book exactly what we needed online we took the shuttle to the Enterprise location. Jacob and his team saw that this was not a good situation to be in for a family with a toddler and they went to work. Being able to think outside of the box and knowing his inventory Jacob was able to find a solution that allowed us to arrive home 7 hours before our rebooked flight was SCHEDULED to depart. This Enterprise location truly cares about customer service and has the empathy to prove it. Thank you Jacob and team!
Adel Alwan: Very good customer service
Date Power LLC: A great company and a professional customer service. Jasmine was very help and the company always offer an upgrade.If travelling before 5:30am, just consider to drop off the car at all car returns by National Almo parking lot as Enterprise office open at 5:30am.
11. Hertz Car Rental - Detroit
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· 14 reviews
17651 Mack Ave, Detroit, MI 48224, United States
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12. Dollar Rent A Car - Romulus
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· 490 reviews
334 Lucas Dr, Detroit, MI 48242
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13. Thrifty Car Rental - Romulus
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· 373 reviews
334 Lucas Dr, Detroit, MI 48242, United States
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14. Detroit Airport Rental Cars - Romulus
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· 324 reviews
239 Lucas Dr, Detroit, MI 48242
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15. Executive Car Rental - Warren
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· 99 reviews
2325 E 8 Mile Rd, Warren, MI 48091
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16. ACO Rent A Car Detroit International Airport - Warren
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· 1 reviews
22768 Hoover Rd, Warren, MI 48089
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17. Budget Car Rental - Royal Oak
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· 172 reviews
27364 Woodward Ave, Royal Oak, MI 48067
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18. Zipcar - Detroit
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1565 E Lafayette St, Detroit, MI 48207, United States
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19. Enterprise Rent-A-Car - Detroit
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· 343 reviews
3245 Wight St, Detroit, MI 48207
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20. Budget Car Rental - Dearborn
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· 101 reviews
18900 Michigan Ave Ste G119, Dearborn, MI 48126
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