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1. Bob's Discount Furniture and Mattress Store - Kentwood
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· 1744 reviews
3772 28th St SE, Grand Rapids, MI 49512
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Sharmica: Janet did her THANG…!!! She was very hopeful, fun, full of energy. She never gave up and I’m very thankful for her help and got me my bedroom set I wanted.
Joy Brown: Kristin was friendly and knowledgeable and the price was very affordable I will be back soon!
Rochelle Westhof: The sales person Deborah was excellent. Very knowledgeable and helpful. Also she wasn’t pushy at all. Great experience buying from Bob’s Discount.
JC Olson: We like getting stuff here, always been quality and the prices are good. Staff are friendly and there are snacks/drinks inside.
Phil Watkins: Extremely helpful and very responsive.
Nico Mitchell-Garcia: I've been to Bob's a few times. This past experience with Claire was great! She was attentive and helped me find everything I needed.
Dan Snider: Got a 3 piece table set at a great price. Our saleman, Dan Levoy, made the process fun and informative. Free coffee never hurts either. Definitely recommend Bob's!
Aaron Rose: For the amount paid, the quality is terrible. Poor craftsmanship on the entire set I got, bad paint job, cheap hardware, scuffs on almost every piece fresh out of the boxes. I would rather go with Ikea if I had to do it again.
Hassan Sumbal: Great service and friendly team.
Skyy Lofquist: I would actually rate this company zero stars. Horrible all the way around. My agent was no help, the company was no help, Wells Fargo was absolutely no help, good proof, no one! I will never order from this company again!
Matt Murphy: I was so happy with staff, giving me space to find what I needed, and then was helpful in checking out.
Jacklyn Smith: Stopped in just to see what they had in dressers and was very impressed with the selections! The salesman Brian was very helpful but also lowkey letting me shop without bothering me! Aling with that Debra also showed me a break area for customers with coffee, cake, ice cream if i remember correctly lol.Definitely worth the trip!
Austin Dickinson: Nothing discount about it. I went in to get a quote about a king sized mattress and frame. The quote was $2100. I looked around and saw that big lots had the same exact mattress and frame for $1050. I saved more than $1000. I guess that’s what happens when you have salesmen who are commissioned.
Sharon Scullion: Grace was totally awesome, she helped me with everything I was looking for! Thank you Grace! I’ve already recommended people to your store and told them about my experience!
sharonetta wells: Cristian T. Was very helpful thank you for your patience
Kelly Sterk: They had an amazing selection of furniture. We were met right at the door by an asistant that helped me pick a beautiful new dining room table. The cost was better then most places i looked too. Will definetly be back for other household purcheses
Pamela Jones: Nice and clean was approached with hospitality and found the perfect dining table for me.
Chas Crawford: Kyle was very helpful and answered all our questions. He made our trip enjoyable!
Mary Strauss: Emily did a great job and got everything taken care of in a short amount of time. Happy with the outcome.
Jordan Stahr: Deborah was great to work with, she was knowledgeable and made the purchasing/decision process easy.
Faye McGhee: Great service. Kyle you're the best.We were greeted warmly. No pressure sells, and we were allowed to look around without being harassed every 5 minutes.
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2. American Freight Furniture, Mattress, Appliance - Kentwood
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· 615 reviews
3125 Lake Eastbrook Blvd SE, Grand Rapids, MI 49512
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Arnold Torres: Everything was ran very smoothly. Bryce is the man! Highly recommend for new furniture at a great deal.
Jason Hoek: people there wasn't very friendly. And they didn't have what what was in their ad.
Taisia Singleton: Emir was so helpful! He listened to what I needed and helped me to find the best options for me. Highly recommend.
Mike DeArmond: Got a full mattress set cheap and fast. Hassle-free salesperson and really helped me today.
Rick Budden: Bryce is the best salesman ever!!!! ❤️❤️❤️
Sheryl-lyn Zahl: Super helpful and kind when helping us find and get the bed frame we found online. They also were great at helping us load it in our vehicle!
Delarah lnae Noble: Furniture was great quality and mattress was able to be purchased right before close.
Quana Overton: Thank you Bryce and emir!
Delfo Poroj: Great experience! There is a wide variety of furniture and appliances. The sellers are friendly and helpful. A good place to buy.
Noize Complaint: Hands down worse experience ever! Order a bed almost 2 months ago finally get it and a whole bracket is missing, box is damaged and everything just thrown inside! 0 instructions! Never again!
Darsie King: Hi there! I came in to purchase a twin mattress for my kiddo and Joe, Emir, Masugbeh we’re a great help!!!
Rukia Madey (Kiakiya): EXCELLENT service and products very competitive prices Masugbeh is such a great asset - her communication is amazing and she bent over backwards to fulfill our order- always approachable and helpful. We hope to shop with American freight furniture again very soon.
LaTesha Lewis: Masugbeh was very kind and helpful at the store! I will definitely be returning for any furniture I need in the future! Great customer service!
mary saylee: Masugbeh is an amazing sale person, she pretty honest and upfront..
tammy hiveley: Great service, very affordable, and quality. I would recommend anyone I knew who was shopping for furniture.
flyazzballer: Bryce and the staff where incredibly helpful.
Sherm Nelson: Masugbeh was very helpful.
Muna Mohamed: masugbeh was awesome 😎
Laura Dockery: Masugbeh was awesome. She was extremely professional, nice and patient. I would refer her to anyone who would shop at American Freight. U
Jose Molina: Great customer service, bryce was really helpful
Robert Davis: My name is Robert now given American freight 100% credit for what they do these are some real people they will get you what you want
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3. Talsma Furniture - Grand Rapids Charter Township
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· 738 reviews
1100 E Paris Ave SE #1, Grand Rapids, MI 49546
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Amy Smith: What a wonderful place to purchase furniture! Great quality and great customer service. Leslie was very helpful as well as personable and friendly without being pushy. The store is beautiful and has great options. Can’t go wrong shopping here.
Luke Pikaart: Excellent prices, about $800 cheaper than the lay-z-boy store for their own couch!Highly recommend
Lucia Vorce: We are so disappointed with Talsma. Our shopping experience with the rep on the floor was great. But it has been less than satisfactory since then. We spent a lot of money to furnish our new home and took advantage of the 2 year no finance deal. When our furniture arrived we were missing an ottoman. They claimed it was not on the order sheet (not too sure how that happened). They ordered it at full price (not the sale price) and would not add it to our 2 year finance. Fast forward to 8 months later. The 2 living room chairs are already fraying. I was told warranty does not cover this and to use a device to remove. These chairs are barely sat in and not even a year old! I never would have chosen this fabric had I known it wouldn't even hold up 8 months! We are also having all sorts of issues with the billing department. They never sent one invoice or email. We thought we paid off the ottoman but apparently they have been applying the payments to the 2 year finance contract and are not charging us 29% interest! Ridiculous! Never again and I will never recommend them to anyone.
Orlando Rodriguez: My wife and I have always had a great experience at Talsma Furniture! We look forward to coming back!
Patricia Corey: It is a beautiful showroom. Staff is friendly and professional. Very helpful. Answered all our questions. Even bought a recliner!!
Mary Mulligan: Excellent sales help. Friendly and efficient.
Keith Sparks: Cathy was helpful and attentive without being overbearing or intrusive. The quality of furniture is on par with the price and the selection is better than most furniture stores in the area.
Alli Kalfen: Great experience- Marco is great to work with. Highly recommend requesting him to order from. He’s sincere and very helpful.
Roger Anglemyer: Always very helpful. Good quality and pricing.
dwight oswalt: After waiting forever for our bedroom furniture we finally got it only to discover it was flawed. They sent their delivery guy to pick it up and he left our mattress on the floor for us to sleep on. After calling the store to complain they sent a guy out with a loaner frame so we didn’t have to sleep on the floor. Now it’s been a few weeks of barely any communication and after several texts we are finally getting our bed back. They set up our delivery for 9-12 so I stayed home rather then doing what I needed to do only to sit here watching the time tick by waiting. It is now after one o’clock and of course no call to say they will be late or if they are even coming. This is my last time dealing with Talsma. If your smart you will go elsewhere also
Stacey Moore: Great customer service!
its kai: Good furniture A+
Tony Bouwer: Leslie took me to both parts of your E. Paris store to help me find the right dining room table and chairs for the limited space that I had in the condo I just purchased. She did an Awesome job making sure I found what I needed. Thanks again Leslie. The table and chairs look great! Tony A. Bouwer
Karen: Beautiful store. Very nice furniture. Finally found my recliner. Have been looking for several years. Helpful staff.
Cathy Kothari: Great service... got my chair purchase into my car for me. Thanks!!
Carol Lautenbach: Excellent customer service from start to finish!
Dawn Spiering: Wonderful experience. No hassle. Great quality for a fair price.
Shahryar Oliai: Mr. Gary Hernandez was very helpful and informative. He was honest and collaborative when an issue occurred and helped me resolve it quickly. In fact the spirit of the whole sales team at this store seems to be supporting anyone’s customer by supporting and helping one another. Very impressed and will be back to this location for more business with Gary again. Thank you.
Tom Hartzell: Lovely store with lovely people! Everyone was super helpful. The show rooms are set up very attractively, and there are lots of options in various price ranges.
Penny Dora: We love Talsma’s. Genevieve is fantastic to work with and will definitely help you throughout the store. She is very kind. Extremely pleasant and friendly. Great store. Beautiful furniture.
Felicia Redinger: Very helpful sales people great prices and great furniture.
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4. Northwestern Home Furnishings - Grand Rapids
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· 65 reviews
637 Leonard St NW, Grand Rapids, MI 49504
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Katrin Curtis: Great design help and great furniture which is making our lake home at Canadian Lakes, MI look fabulous.
Terri Mathieu: Amy was amazing! She was very professional along the whole process of searching, selecting, and helping every step of the way for our furniture in our new home. She was communicative every step of the way and did not leave any details behind. She knows her furniture and I really appreciated her input. Highly recommended!
Joanna Wilcox: What a pleasure they are to work with. I wanted a new sofa that was well made, not the popular creams or greys now, and wouldn’t break the bank. Not only did they have what I wanted but I had options. Everywhere else there was maybe one option that worked for what I wanted. It arrived on time and the delivery team was very friendly, on time, quick and when I didn’t organize a way to get rid of my old sofa they took it with them for a very small and reasonable fee. Go see them, they are a great local company that I will for sure be going there first for any future home furnishings.
Rita Kais Graham: What a wonderful experience from beginning to end. We had Hollie helping us and she was amazing at helping us with layouts, designs and suggestions for helping our living room get closer to completion. Will be recommending friends to come here over Huizingh’s (plus the level of furniture comfort and quality here is many levels above the rest!)
Dan Holmes: They've been around for 90 years. Nearly as long as my grandmother. You have to respect that.
Carmine Bosco: Northwestern Home Furnishings has been a tremendous help in refurnishing a key area of our home.
Melissa Hoefer: We thoroughly enjoyed decorating our new home with Northwestern Home Furnishings. Amy was amazing with her time and talents in designing and selecting the perfect prints and pieces in a price that was affordable. The whole staff was kind and helpful.
Jean Verwys: Sales help was knowledgeable, friendly, directed me appropriately and gave me a brochure. When I made my selection, order was taken and console delivered three weeks ahead of schedule.
KCS Michigan: Great selection great staff if you need any home furnishings that are creatively designed with great material then this is the place you want to go!!
Bob Vanee: Purchased new bedroom furniture. Great experience from Amy assisting in picking out what we wanted all the way to the seamless quality delivery. Highly recommend you check out Northwestern Home Furnishings the next time you go furniture shopping!
Julie Schultz: The staff were nice. But I didn't see the price tag on many items. So I looked around for a bit and left.
Ryan Maesen: Have several great pieces from here including all my favorite reclining chairs and leather sofas.
Jeremy Vansolkema: Amy and her team are wonderful to work with.I would highly recommend making a visit.
Chuck Riccioni: Great service and handcrafted furniture. Also local store.
Kenneth Kaminski: Very friendly staff
Alyssa MacDonald: While we ultimately decided to go with another person to custom make a table, Amy is a gem of a saleswoman and helped us try to find the right table for us. Definitely will be keeping this store in mind for future purchases.
Jon Lytle: This was our first purchase from Northwestern Home Furnishings. Our experience was nothing but positive. We decided to change our order a few days after our initial order. They worked with us to our complete satisfaction and we received the items sooner than we expected. Delivery was also seamless. I highly recommend them.
Mary Hoogerhyde: We love our new sofa! Amy helped us select the right color, style and size to fit in with our existing decor. The quality is everything we expected and more! We will definitely shop at Northwestern Home Furnishings for all our future needs.
Colleen Rawson: Very pleased!! Great customer service and delivery went smoothly. Thanks so much!!
Chamaine Bennish: Northwestern Home Furnishings is a great company to work with. Any, our salesperson, was professional and very helpful with us making the best decision for our home. I highly recommend Northwestern Home Furnishings.
Heather Strain: I had a fabulous experience, from ordering furniture to delivery. Amy offered design input which was a huge help. I’m really happy with the items now that they are in my home. The product quality is great and I would highly recommend Northwestern Home Furnishings
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5. Ashley - Kentwood
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· 1781 reviews
3160 28th St SE, Grand Rapids, MI 49512
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Angela Milanowski: Bree was wonderful to work with. She knows her product and was easily able to walk us through our purchase. Ask for bree when visiting the store.
Briseida Resendiz: Customer Service at the Ashley Store was amazing. We were attended by Bird and she was amazing. Very informative and demonstrated how durable and reliable the coach we were eyeing is. However, delivery was very lengthy. After my fiancé and I purchased our coach at the store we waited somewhere around 3-4 months for it to be delivered. I didn’t mind the wait, I wasn’t in a hurry. Just keep in mind that delivery may be lengthy.
billy murray: My salesman was very polite informative and non pushy. I would recommend the Ashley store to anyone.
Clayton Stiltner: Bird was great. Highly recommend working with her. Made buying my first ever piece of furniture a fun experience.
Shannon Thedorff: Nice afternoon spent with Brandon finding just the right furniture.
L Boss: Bird was friendly, helpful and informative without being high pressure. We are looking forward to receiving our patio set after doing a lot of research to find durable and comfortable, we found it at Ashley.
James Downing: Very pleasant sales experience! Knowledgeable about not only the product, but financing options, etc. as well.
Michelle Wilson: Our sales rep.(Bird) was very helpful & informative. She showed us different options & helped us w/what may be best for us. She was a very nice lady. We were very happy with what we chose & can't wait to be able to enjoy it in our home. Thank You very much ! I would have given 5☆ if it was in stock because I would already have it !! 😂 Lol
David Chrisman: My wife and I were into the Ashley Store on 28th Street SE over the weekend. We were treated very nicely by Michael and he showed us around at the dinette sets they have inside the showroom and then he left us alone to look as we really appreciate! He stayed at arms length but was available when we needed him like he just knew that perfect time to come around. We found Michael a very personable young man that took his time and answered all our questions and he had all the good information we needed to make our best decision. We were stopping there first on a list of several locations to go look for a nice new dinette set to seat 8 and other matching furniture but soon realized we had the right guy and the right place to just make this our one stop. He explained how the owners take great care in catering to Veterans as my wife and I met in the Army years ago. Both being veterans we really appreciate their wall of honor and the gong they ring as a veteran orders their furniture. It just shows that extra piece of care for their customers that makes the store a welcoming location. We will be back for certain and we sure hope that we can ask for Michael and he will be working that day! Great guy!!! Extremely respectful and just a good young man! Thank you Ashley Furniture.David and Connie Chrisman, Greenville Michigan.
John Koval: Bree was excellent. She knows the merchandise and was very helpful. It was a pleasure shopping at Ashley Home Store!
michelle coyle: We purchased a couch recently and were very happy with our experience. Our salesperson was Bird. She was great to work with! Highly recommend!
Navpreet Kaur: Claude was amazing, and really took the time to understand the style we were interested in buying. Claude was super attentive and simply wonderful! Def will be back for our next furniture purchase!
N. Pohl: worked with the manager Phil. Gave us great prices, worked with us on a order adjustment, and even helped us pick out 3 lamps. Can't say enough about this great team and their attention to detail and customer service. great job all. we will continue to be loyal ashley customer and be back soon. awesome job and thanks for everything
Kelley Wheeler: Cody was so patient with me as I shopped for my perfect couch! He is attentive, respectful and listened to what I was looking for and delivered! Overall, Ashley Furniture is such a quality place for furniture with an incredible staff!
Marshall McKenzie: Great experience, sales man was fantastic 👏 I appreciated the steps he'd taken to accommodate me walking with a cane. Nice experience, 👍 The only negative thing I'd like to speak on, is the pricing. Delivery fees are OUTRAGEOUS!
Crystal Zilo: Great experience!
Steve Warren: Great service!!!
Tracie Lampen: Ashley helped us so much when my mom came home from the hospital in need of a lift chair. We received excellent service and at the same time were very impressed with the other items in the store.
Joe Maura: Amazing service. Wish I could give 6 stars!!
michael baker sr: We are very happy with our new place to shop.Excellent salesman named Michael, very personable.
Trevor Fowler: Bought a new couch from Ashley’s today and worked directly with Mike. He was very knowledgeable and made the process a breeze. Would highly recommend.
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6. Value City Furniture - Kentwood
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· 1684 reviews
4375 28th St SE, Kentwood, MI 49512
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Nately Ross: Quality furniture quality service!
Mary Pierce: Quick and easy. Knowledgeable to help my decision. Thanks Krista!
Mark Allison: Eddie from acceptance now was great!! Got me a discount and all, mohammod was great help, the vcf pricing though is a bit on the high side comparatively to the 2 other stores I checked out for the similar furniture
Stephanie Chaffee: We went shopping for bedroom sets and were greeted by Gary. He was great to work with and didn’t stalk us like many do. He was very knowledgeable about his products and directed us to our needs.
Amanda Bauman: Nice job Krista and Luke!
:p: Amazing experience
davethacker66: Krista is Awesome!Absolutely the best furniture buying experience I have ever had my entire life!
Karina Ibarra: Krista and David I. were both extremely helpful and helped coordinate our pieces. Super happy! :))
Ashley Fretwell: Moe was very helpful!
Millicent S: Gary was helpful and Awesome to work with.
David Wielhouwer: Gary from kentwood VCF helped us it went perfect! We loved the service nice and friendly.
Nick Loubert: Kevin at value city is great! And a cool dude…
Meesala Sandeep: We shopped in value city for new home, we had a great experience and sales representatives Mohammedh and Kevin were very helpful and courteous
Livvie Killebrew: Gary Raymond was absolutely awesome to work with! Great, professional customer service! Will ask for him every time! Thanks again!!!
El fula de cuba: Muy buena atención en la tienda y muy buenos precios, la queja sería el servicio de entrega es muy demorado , por lo demás es muy bien
Missy Jelsma: Bought a $600 couch. Picked it up ourselves and when we got home, an hour away, there were no directions in how to install the legs. No predrilled holes for the legs or markings where they should go. When I called they told me I needed a special bit and should've been given instruct how to put it together. Nope nothing. So we went out and bought the drill bit. Now the L cushion sinks and is not as firm as the other cushions. When you sit on it the leg rest part pops up. I called to get this looked at and they said they would order a new cushion, which I was happy about. Was told it should be ready around 4/20. That day rolls around and no call. Called a week later and was told they did get a shipment of the cushions in but they haven't been sorted and I'd get a call when they sorted it. A week later and nothing. So I called again and they told me the same thing. They had a bunch in the warehouse and not sure what one is mine yet. Called a week later and the service person said she was ordering it and she would call me next week. Well now it's a week later. Still no call and I called to check on the status and the cushion still hasn't been shipped and no info from the manufacturer. They can come get this couch and give me my money back if they can't simply order a cushion or call people back. Would never recommend or will buy there again.
Rox C: Terrible management at this store, both value city itself and especially Acceptance Now. Eddy, the “manager”, who has “worked there for 5 years” is the most unprofessional and rudest person they could have hired to work that role. Refused to do his job, refused to escalate questions or concerns that I had, and to top it off, refused to give information on who his superior was, as if he owned the business himself. Do not utilize acceptance now at this location, as Eddy is beyond unprofessional. I hate that I had to select even 1 star. Terrible service.
Ayna Malloy: Moe has GREAT CUSTOMER SERVICE!!!! He was very helpful and very knowledgeable!!! He will make you feel very comfortable and he always have a smile on his face. I would recommend when you go to Value City Furniture ask for Moe you will smell his great fragrance at the door :))
Felicia Carter: Me and my granddaughter took our time looking at different stores for living room furniture. I came across 4 different sets and sent them out to my son's to see which one like due to their 6'2, 6'4 & 6'7 so when they come into town there comfortable as well as i am. This was everyone #1 pic but i took 2 days to come back to the store and look at all 4 sets again before i made a decision and as you see I picked the favorite one. I like this piece and it's so comfy and cute, and i can't wait to put the finishing touches to make living room beautiful. My delivery guys Sean & Tyler was very professional and called me way before they arrived and called again when they got here to double check. and set my big piece up within5 minutes.
Cassidy Bradley: I went into VC today to look for a sectional. I value the help of our salesperson Gary. He was down to earth, helpful and made the experience comfortable. Thanks Gary.
Anesha Hopson: ANDY & DANDY ARE SOME AWESOME GUYS @VCF!..THEY REAL ARE, I APPRECIATE THEIR PATIENCE AND REALLY MAKING DURE THAT I WAS SATISFIED WITH MY PURCHASE . I WILL DEFINITELY, RECOMMEND THST IF YOU DO COME TO VCF TO PLEASE ASK FOR ANDY..."THE BRAD PITT GUY"...THANK YOU....ANDY & DANDY
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7. Kaufman's Furniture - Grand Rapids
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· 1 reviews
1541 Eastern Ave SE, Grand Rapids, MI 49507
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8. west elm - Grand Rapids
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· 87 reviews
1958 Breton Rd SE, Grand Rapids, MI 49506
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Lisa Mueller: AVOID!! Went to this Grand Rapids location and the customer service was just terrible. We walked in and did get a casual hello from an employee who was restocking a couple items. We said hello and decided to patiently wait since her hands were full. She decided to just keep stocking more items versus help us and we just stood watching. She finally called over to another employee who was behind checkout counter, on her phone scrolling, back to us. This person seemed bothered that we needed assistance. We asked our ONE question, which was the sole reason for our visit, and she responded with, I don't know. She walked us over to a third employee who also responded, "I don't know, did you check the website?" At this point I was getting frustrated because the attitudes of all employees were such that I, as the customer, felt like I was burdening them. I told them I did check the website, but I hoped they, as the direct store, could more easily help me. It was at this point they started directing me to "just shop at Pottery Barn." I calmly made the point that when you are dropping this kind of money on nice items, one expects a bit more help in small issues, to which the third person (who CLEARLY did not want to be bothered any longer), said "Just go to Home Depot then." That was the moment I gave up. I work on home restorations, and I was working that day. I strongly feel I was typed as, not worth thier time, due to not being glammed up. That said, I do see MANY other reviews with the same customer service complaints, so perhaps it is just all people they dislike.I will NOT return, and I most certainly will not buy online. The demise of store fronts are not the online options, it's your total distain for the customers.
Next Go: While I like West Elm furniture, this store is a disgrace! People who work there are unprofessional and don't have answers to any of your questions. The salespeople are rude. One of them (Jess, her name) hung up on me when I called to inquire about the status of my purchase and told me that if I am unhappy with the 6+ month wait time (which was supposed to be 2-4 weeks), I should just go to another store. I later found out through the general customer service line that my order was never placed by the store. I am never going back to this store and will never recommend it to anyone.
Abby Ellis: Completely inept! My cousin bought me a gift card from this west elm, I ordered curtains with it online but they didn’t fit. I returned the curtains and I’ve been trying to get a new gift card returned to me for months! :( No one seems to know how to help, and each time they send a new card it doesn’t arrive. It’s baffling.
Robert Czechowicz: Avoid unless you want to be added to a marketing list they will never let you off, and get bombarded with relentless emails regardless of how many times you try to unsubscribe.
JG 2043: Overall decent experience with the furniture itself. But we've had a horrible experience with the coordination between West Elm and their delivery service provider (Ryder). We ordered living room furniture and it came in stages throughout 4 deliveries. There was damage to 1 item. Having that damaged item picked up and a new one redelivered took multiple attempts and there was consistent miscommunication between what West Elm told us vs. the delivery company. Only other complaint is that their rewards system on the card we opened for the furniture doesnt seem to be working correctly. Go pickup the furniture at the store if you can.
Neal Jeltema: No one greeted me or anyone else as we entered the store. I needed assistance, but no one even came out from behind the counter to check on me or the other customers.
K W: I had a wonderful experience with Nick, who is on the design team. He was so friendly, very on top of things, and has great taste!
Sarah LaGrand: It really is hit or miss at this store. Customer service varies from wonderful to really bad. Even though they have visually appealing and modern looking options, furniture quality is mid grade at best. Online purchase returns are difficult to return and my last experience with this made me wonder if I'd ever do online purchases through them again. I've been coming here since they opened this location and feel like in store customer service has taken a nose-dive in the past 2 years.
Robert Sriver: Nice looking items. Walked in with my 87 year old mother got a hlo from the women behind the counter but no offer of assistance, but boy were they enjoying their conversation.
Dee: Lots of upscale items. Modern furniture and home lamps, pillows, bedding. Prices do not include everything you see, must ask. Pillows don't include inside stuffed. Extra cost to ship and item to the store or your house if it's not in stock.
Scott Vruggink: Good people work here
melissa jackson: Terrible customer service! My daughter and son and law were in to purchase furniture for their new home and not one sales associate came to help them. When buying expensive furniture you expect similar service, not at this store.
Daniel Morris: Quality stuff, lots of choice. Worth a visit to see the furniture in person instead of online.
Kim Haik: Excellent quality and beautiful artistry
Laurie Huisman: Today I stopped at my local West Elm in Grand Rapids Michigan.I was in a rush shopping to stage a home and had my two year old with me who was just over shopping, plus I’m 6 months pregnant. The store clerks were great! Allowed me to run around quickly and leave things on the counter as I shopped.Betsy was especially helpful as my son squirmed in my arms asking loudly to leave.She was sweet and considerate and allowed me to bring my vehicle up to the store front while she finished wrapping and bagging my new purchases.She brought everything out to my car with a smile on her face.What could’ve been a bad shopping experience turned into a great one thanks to Betsy.Just wanted to make sure the West Elm team heard about her hard-work and dedication to positive customer service.
Fraser Dean: We bought a new house last year and wanted to fill it with nice custom furniture. We ordered with West Elm and they told us it takes 12-15 weeks. 15 weeks went by and nothing showed up and no one called us. We called their customer service several times and not one person could tell us where our custom furniture was. Long story short, they never found our furniture and the customer service was useless. The only solution they had was for us to put in another order and wait another 12-15 weeks for the furniture to maybe show up.
Quinn Humphrey: Visited with my wife and received amazing service from Betsy! She helped us select the perfect sectional in a durable material and color. She also took the time to answer all of our questions and make sure we felt 110% comfortable before making our big purchase. Betsy still gave us space to talk about it, but was available to help. Would highly recommend her to anyone on the market for a new piece of furniture!
JT: Selection is bare. Customer service is lacking.
michael glowacki: The store is fine but their online customer support is terrible. Everything is backordered and you cannot find that out until after you ordered it. If it is backordered the company won't charge you for it until it ships but they constantly reverify the charge so the charge just keeps going in and out of your account. I ask, can I just pay for the item. They said no all you can do is cancel the item. Finally I went to cancel the item and they said, sorry you can't it is getting ready to ship. So I hop off the phone again and I get two emails with two different dates saying it is backordered for the same item again. I call back and they say oh the last person I spoke to canceled the item. I didn't get notification or an email and that person told me it could be canceled? I am still waiting to see if I actually get an email indicating its canceled. Likely I will have to call and see what is going on for the 10th time. Since they just reverified the purchase I have to wait 3-5 business days for a refund after that. Do not waste your time with WE, go help a business that cares about their customers.Update: I got an email indicating they order is delayed and it wasn't actually canceled again. Spoke with a person on the phone who had no clue what was going on aside from it was just backordered. I wouldn't order anything from their online site.Update: I received another email the morning after saying the item has now shipped even though it is suppose to be canceled and I already ordered another similar item from another company for that reason...
Shelby Paler: Our experience first started with a call asking for rug swatches, which arrived two days after shipping. Very quick! Betsy was amiable and accommodating. A few days later, my husband and I traveled an hour to the Grand Rapids location, where Melissa helped us find the perfect rugs and dining room table. Melissa was very knowledgeable and hospitable.I would highly recommend this location and its excellent staff. We will be returning customers. Thank you, ladies!
George Crawford: Never delivered a gift card ordered online. No contact from their customer service except to say “how great their service is”. Have made no less than 8 emails and calls, only to be ignored. Have had to resort to doing a credit card chargeback, and seeking assistance from BBB. Definitely not recommended.
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9. Jonathan Stevens Mattress Co. - Grand Rapids
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· 48 reviews
1020 Leonard St NW, Grand Rapids, MI 49504
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10. Crossroads Bedding & Furniture - Wyoming
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· 1 reviews
3060 Division Ave S, Grand Rapids, MI 49548, United States
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11. Tempur-Pedic Flagship Store - Kentwood
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· 491 reviews
3195 28th St SE Suite U105, Grand Rapids, MI 49512
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12. The Home Studio - Kentwood
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· 8 reviews
3850 29th St SE #G, Grand Rapids, MI 49512
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13. BoxDrop Mattress Grand Rapids, MI - Wyoming
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· 405 reviews
5812 Division Ave S, Kentwood, MI 49548
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14. R.C.D. Direct - Air & Waterbed Store - Grand Rapids
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· 4 reviews
1236 Ball Ave NE, Grand Rapids, MI 49505, United States
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