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1. World Market - Kentwood
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· 348 reviews
3641 28th St SE, Grand Rapids, MI 49512
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K Horton: Nice a lot of unique goods you typically won't see elsewhere.
Justin Kay: Love this store and the unique finds. Most of their pricing is scaled way too high compared to their quality of the furniture though.
Lilia B: World Market is my go to place for buying foods from around the world as well as buying unique gifts and getting unique bath accessories. The staff is always friendly and helpful if you have any questions. The lighting in the store isn't too bright and the music is just right.Top buys: Ramen. If all you have had is Top Ramen or Maruchan Ramen, then get ready for new ramen experiences! From spicy ramen, to ramen with multiple packets, there's plenty of options to choose from!Rugs: There are a lot of very unique rugs sold here including rugs that are sustainably made! From rainbow patterns to somewhat Victorian patterns, it seems like there is a rug for everyone!Unique find: mini section! There's a shelf near the back of the store filled with mini food things! From jam to honey to mini hot sauce, if you're looking for an on the go condiments or a tiny thing for your tiny cooking hobby, this is the perfect place you should be.Entrance is handicapped accessible. Handicap parking.Overall, I really like world market and I feel like it really is a market full of what this world has to offer! :)
Mia Flynn: One of my favorite stores!!!
Sharon D: Always unique and interesting items can be found there. Average pricing which is really nice to see especially for imported food items. Perfect international food selection.
Jacklyn Smith: It's not really a furniture but a store that carries items from around the world! Many unique products and foods to be found!
Mr. Kelly Covelli: Great selection of items and clean store
Rachel Mullins: A little pricey, but I can always find some good deals for sure, as well as unique products unavailable elsewhere. And I cannot say enough about how great the people are there. Cashiers, shelf stockers, managers - all super helpful, super polite!
Mary Wendt: Lots of different things you might want
Andy Carley: A store for people who don't get out much. They do have so Interesting stuff.
Sarah Carpenter: Great products at every price point and the nicest cashiers of any store I've been to. Thanks, World Market!
Terilyn Byle: Fun store
Bob Zomermaand: The World Market is a store that stocks goods from around the world. I enjoy browsing the aisles to discover some intriguing items from different countries. I especially like the food section which features unique foods from other cultures. When you stop by, be sure to pick up some food that you have not had before. It's great to gain a little bit of understanding of another culture via their food.
Sabino Martinez Jr.: I went Thursday September 8, I loved the halloween merch, got my favorite snacks but there was an older man yelling at one of the female employees it made me very uncomfortable, treat your employees better! The customer is not always right…
Julie Bogart: Love the variety of choices.
Regina Howland: I bought some amazing summer items for next summer for 75 % off.
A&A: Unique store, however prices on some products are way too high and some things that don't sell too often are stale...the "rewards" are few and far between, they're very scarce and too specific when they do come by. One thing I do appreciate is the holiday sweets during the winter months.
Scarlett: I loved it! So many types of candies, drinks, wines, and home decor!
Kevin Billings: They have all kinds of goodies
David King: Only local source I found for the French dijon mustard brand I prefer, Edmond Fallot, after I was unable to get it from my regular source, Martha's Vineyard. Otherwise, I don't shop here. Looks like a hodgepodge store aimed at people who like to browse/shop. I'm more a quick in and out buyer of the specific items I need.
Sarah Wirgau: Sad the Grandville location closed but I love this place!!!!
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Furniture store
2. west elm - Grand Rapids
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· 88 reviews
1958 Breton Rd SE, Grand Rapids, MI 49506
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Lisa Mueller: AVOID!! Went to this Grand Rapids location and the customer service was just terrible. We walked in and did get a casual hello from an employee who was restocking a couple items. We said hello and decided to patiently wait since her hands were full. She decided to just keep stocking more items versus help us and we just stood watching. She finally called over to another employee who was behind checkout counter, on her phone scrolling, back to us. This person seemed bothered that we needed assistance. We asked our ONE question, which was the sole reason for our visit, and she responded with, I don't know. She walked us over to a third employee who also responded, "I don't know, did you check the website?" At this point I was getting frustrated because the attitudes of all employees were such that I, as the customer, felt like I was burdening them. I told them I did check the website, but I hoped they, as the direct store, could more easily help me. It was at this point they started directing me to "just shop at Pottery Barn." I calmly made the point that when you are dropping this kind of money on nice items, one expects a bit more help in small issues, to which the third person (who CLEARLY did not want to be bothered any longer), said "Just go to Home Depot then." That was the moment I gave up. I work on home restorations, and I was working that day. I strongly feel I was typed as, not worth thier time, due to not being glammed up. That said, I do see MANY other reviews with the same customer service complaints, so perhaps it is just all people they dislike.I will NOT return, and I most certainly will not buy online. The demise of store fronts are not the online options, it's your total distain for the customers.
Next Go: While I like West Elm furniture, this store is a disgrace! People who work there are unprofessional and don't have answers to any of your questions. The salespeople are rude. One of them (Jess, her name) hung up on me when I called to inquire about the status of my purchase and told me that if I am unhappy with the 6+ month wait time (which was supposed to be 2-4 weeks), I should just go to another store. I later found out through the general customer service line that my order was never placed by the store. I am never going back to this store and will never recommend it to anyone.
Abby Ellis: Completely inept! My cousin bought me a gift card from this west elm, I ordered curtains with it online but they didn’t fit. I returned the curtains and I’ve been trying to get a new gift card returned to me for months! :( No one seems to know how to help, and each time they send a new card it doesn’t arrive. It’s baffling.
Robert Czechowicz: Avoid unless you want to be added to a marketing list they will never let you off, and get bombarded with relentless emails regardless of how many times you try to unsubscribe.
JG 2043: Overall decent experience with the furniture itself. But we've had a horrible experience with the coordination between West Elm and their delivery service provider (Ryder). We ordered living room furniture and it came in stages throughout 4 deliveries. There was damage to 1 item. Having that damaged item picked up and a new one redelivered took multiple attempts and there was consistent miscommunication between what West Elm told us vs. the delivery company. Only other complaint is that their rewards system on the card we opened for the furniture doesnt seem to be working correctly. Go pickup the furniture at the store if you can.
Neal Jeltema: No one greeted me or anyone else as we entered the store. I needed assistance, but no one even came out from behind the counter to check on me or the other customers.
K W: I had a wonderful experience with Nick, who is on the design team. He was so friendly, very on top of things, and has great taste!
Sarah LaGrand: It really is hit or miss at this store. Customer service varies from wonderful to really bad. Even though they have visually appealing and modern looking options, furniture quality is mid grade at best. Online purchase returns are difficult to return and my last experience with this made me wonder if I'd ever do online purchases through them again. I've been coming here since they opened this location and feel like in store customer service has taken a nose-dive in the past 2 years.
Robert Sriver: Nice looking items. Walked in with my 87 year old mother got a hlo from the women behind the counter but no offer of assistance, but boy were they enjoying their conversation.
Dee: Lots of upscale items. Modern furniture and home lamps, pillows, bedding. Prices do not include everything you see, must ask. Pillows don't include inside stuffed. Extra cost to ship and item to the store or your house if it's not in stock.
Scott Vruggink: Good people work here
melissa jackson: Terrible customer service! My daughter and son and law were in to purchase furniture for their new home and not one sales associate came to help them. When buying expensive furniture you expect similar service, not at this store.
Daniel Morris: Quality stuff, lots of choice. Worth a visit to see the furniture in person instead of online.
Kim Haik: Excellent quality and beautiful artistry
Laurie Huisman: Today I stopped at my local West Elm in Grand Rapids Michigan.I was in a rush shopping to stage a home and had my two year old with me who was just over shopping, plus I’m 6 months pregnant. The store clerks were great! Allowed me to run around quickly and leave things on the counter as I shopped.Betsy was especially helpful as my son squirmed in my arms asking loudly to leave.She was sweet and considerate and allowed me to bring my vehicle up to the store front while she finished wrapping and bagging my new purchases.She brought everything out to my car with a smile on her face.What could’ve been a bad shopping experience turned into a great one thanks to Betsy.Just wanted to make sure the West Elm team heard about her hard-work and dedication to positive customer service.
Fraser Dean: We bought a new house last year and wanted to fill it with nice custom furniture. We ordered with West Elm and they told us it takes 12-15 weeks. 15 weeks went by and nothing showed up and no one called us. We called their customer service several times and not one person could tell us where our custom furniture was. Long story short, they never found our furniture and the customer service was useless. The only solution they had was for us to put in another order and wait another 12-15 weeks for the furniture to maybe show up.
Quinn Humphrey: Visited with my wife and received amazing service from Betsy! She helped us select the perfect sectional in a durable material and color. She also took the time to answer all of our questions and make sure we felt 110% comfortable before making our big purchase. Betsy still gave us space to talk about it, but was available to help. Would highly recommend her to anyone on the market for a new piece of furniture!
JT: Selection is bare. Customer service is lacking.
michael glowacki: The store is fine but their online customer support is terrible. Everything is backordered and you cannot find that out until after you ordered it. If it is backordered the company won't charge you for it until it ships but they constantly reverify the charge so the charge just keeps going in and out of your account. I ask, can I just pay for the item. They said no all you can do is cancel the item. Finally I went to cancel the item and they said, sorry you can't it is getting ready to ship. So I hop off the phone again and I get two emails with two different dates saying it is backordered for the same item again. I call back and they say oh the last person I spoke to canceled the item. I didn't get notification or an email and that person told me it could be canceled? I am still waiting to see if I actually get an email indicating its canceled. Likely I will have to call and see what is going on for the 10th time. Since they just reverified the purchase I have to wait 3-5 business days for a refund after that. Do not waste your time with WE, go help a business that cares about their customers.Update: I got an email indicating they order is delayed and it wasn't actually canceled again. Spoke with a person on the phone who had no clue what was going on aside from it was just backordered. I wouldn't order anything from their online site.Update: I received another email the morning after saying the item has now shipped even though it is suppose to be canceled and I already ordered another similar item from another company for that reason...
Shelby Paler: Our experience first started with a call asking for rug swatches, which arrived two days after shipping. Very quick! Betsy was amiable and accommodating. A few days later, my husband and I traveled an hour to the Grand Rapids location, where Melissa helped us find the perfect rugs and dining room table. Melissa was very knowledgeable and hospitable.I would highly recommend this location and its excellent staff. We will be returning customers. Thank you, ladies!
George Crawford: Never delivered a gift card ordered online. No contact from their customer service except to say “how great their service is”. Have made no less than 8 emails and calls, only to be ignored. Have had to resort to doing a credit card chargeback, and seeking assistance from BBB. Definitely not recommended.
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Furniture store
3. Bob's Discount Furniture and Mattress Store - Kentwood
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· 1757 reviews
3772 28th St SE, Grand Rapids, MI 49512
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4. Lovesac - East Grand Rapids
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· 4 reviews
2213 Wealthy St SE Suite 130, Grand Rapids, MI 49506
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5. Ashley - Kentwood
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· 1812 reviews
3160 28th St SE, Grand Rapids, MI 49512
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6. Design Quest - Kentwood
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· 104 reviews
4181 28th St SE, Grand Rapids, MI 49512
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