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1. Amway Grand Plaza, Curio Collection by Hilton - Grand Rapids
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· 5580 reviews
187 Monroe Ave NW, Grand Rapids, MI 49503
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Michael Liao: Very good hotel, I like the environment, I am Amway IBO from Taiwan, one of the famous products from Amway is the water filter, if possible to provide the free good quality drinking water in the hotel room, it could provide better experience in hotel staying.
spain tax: Great place for a vacation
Micheal Alspaugh: Had a great stay, clean room, awesome view, pleasant & efficient staff.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury, Great view, Quiet …More
Sam Rodriguez: Food & drinks: The food options are amazing.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury, Great view, Romantic …More
Xavier Chappell: I love this place. Very very nice and luxurious. Although the pool was closed we still had a great time.
James Betts: always the best
Christopher Dean: Two stars lost to the front desk check in experience. I have stayed here over the years maybe a dozen times.The issue at the desk was an anomaly to the usual experience that I have. Staff member not knowledgeable in policy, who then printed the policy and did not read it completely. She insisted on the wrong information until I pointed out the correct information on the page she printed out.The rest of my visit was perfect as normal.
Joe Cuschieri: If one is looking for a grand entrance, but does not care much about the size of the guest rooms, then this is the perfect hotel. However, the rooms. Especially the bathrooms are tiny. Hardly any space to turn and the toilet paper is placed underneath the sink because the sink and toilet are right next to each other.Rooms: 2/5|Service: 1/5|Location: 4/5Hotel highlights Great view …More
Johnny B: 2nd time there, terrific, and very pet friendlyRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury …More
John Matias: Great place in downtown Grand Rapids!!Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Crabby J: Alot of money for ripped towels and a dirty bathroom floor.Room was pretty small for the price, although discounted.I can't believe they'd want what the regular price is for the room.The concierge was nice, front desk pleasant. Waitstaff for reception could have been friendlier.Hotel was beautiful.You pay a huge price for a room, then you have to pay for parking?Ridiculous!I wouldn't stay there again.
Newman Family Dental: We were in Grand Rapids for the annual Michigan Dental Association event, gaining more knowledge of the latest in dental technologies. We LOVED the Amway Grand accommodations! Beautifully crafted interior design, and everything was 5 star!Rooms: 5/5|Service: 5/5|Location: 5/5 …More
L W: We had a wonderful two days being within walking distance to so many places. There are many restaurants to eat at without leaving the hotel, parking in the garage was easy, and being connected to the SkyWalk was helpful as well!The room was spacious and clean. Our main issue was the mattress and pillows. The mattresses are extremely firm and uncomfortable, and unfortunately the pillows are the same.
Jennifer Dibble: Clean hotel!Rooms: 5/5|Service: 5/5|Location: 5/5 …More
2. JW Marriott Grand Rapids - Grand Rapids
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· 2884 reviews
235 Louis St NW, Grand Rapids, MI 49503
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larry jacobs: Valet takes it upon themselves to harass delivery drivers, Drivers that are doing their job delivering food to paying CUSTOMERS STAYING AT JW MARRIOTT. Hope they can get over themselves a little bit and keep their petty ego feeding comments to themselves…The world might be a little better place.
jodie vance: Love working for JW MARRIOTT downtown the staff is very helpful and amazing definitely recommend this place as a great place to stayRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury, Great view, Romantic, Quiet, Kid-friendly …More
kolloju deepika: Service and ambience was quiet good
Meredith Harper: Never serviced my room.Rooms: 4/5|Service: 3/5|Location: 4/5 …More
Nick Grutter: We ate at Margaux. Great food and great service.Service: 5/5|Location: 5/5 …More
Pam Harris: Nice event space although they could have more restrooms on the same floor.
Perry Griffith: I've stayed in the hotel room as a guest with my wife and we've been here attending a banquet in both instances the staff was great. The hotel is very nice. It has Starbucks on the first floor if that's important to you. If you're looking for a hotel this is definitely one you will enjoy.Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Frank Mogan: Spacious and clean rooms, nice workout room and pool, the only thing was the breakfast wasn't that up to par for the priceRooms: 5/5|Service: 5/5|Location: 5/5 …More
Janene McDonald: Excellent experience at this hotel... Beautiful view of the river and a fabulous walk to the Van Andel Arena.Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Abhishek Dixit: Comfortable and clean hotel. Location is very good. One of the drawback is that it has very less vegetarian options. It would be nice if they add some more vegetarian (eggless & without fish) options in the menu. Overall it’s one of the best hotel in grand rapids.
SirSnipe: It is difficult to find a nice place to enjoy the atmosphere. All of the protected outdoor areas are designated for the restaurant, and very little space was given to hotel guests.Rooms: Very nice small-efficient rooms. Large bathroom tub.
Jonathan Klinger: We always love staying at the JW Marriott in downtown GR. This most recent visit was a quick overnight but I want to give a special shout-out to TJ at the front desk. He went well above and beyond to help us leave a surprise welcome gift in a friends room upon check-in two days after we departed. He could have easily declined but instead helped me come up with a fun and creative way to leave this surprise. These are the little details that matter and will bring us (and our friends) back in the future!
Terilyn Byle: Great hotel, great food served as well.Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Lady X: I booked a room for family to stay while they visited from out of town. They had best stay ever and the front desk staff was super helpful during booking. They were even able to accommodate an early check-in after my family arrived on a red-eye flight early in the morning.
Steve Allarding: The bellman was great fast service beautiful place to stay very secure place french restaurant manufeik!! The best property in grand rapidsRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury, Great view, Quiet …More
Jeff W: A bit pricey for the size of the room. Close to down town and has nice restaurant, and Starbucks onsite. Kids liked the pool and steam rooms.Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Roque Jimenez: Comfortable rooms, excellent customer service and reasonable prices!!Rooms: Very comfortable beds and updated fixturesRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury, Great view, Quiet, Kid-friendly, Great value …More
3. Radisson Hotel Grand Rapids Riverfront - Grand Rapids
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· 1719 reviews
270 Ann St NW, Grand Rapids, MI 49504
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Annika Ehrig Rosario: It’s fine, not as bad as some people are saying but not worth the price
Nancy Spencer: Enjoyed the pool and hot tub! No, continental breakfast. Breakfast and coffee are available for $.Rooms: 3/5|Service: 3/5|Location: 3/5Hotel highlights Quiet …More
B Wilhelm: Front desk was great and friendly. Bathrooms cheaply (imo) poorly renovated. Furniture chipped. Well overhaul needed. Or we made simply the wrong choice.Rooms: 2/5|Service: 4/5|Location: 1/5 …More
Jennifer “Beautiful Disaster” McKenna: Rude, impolite and refused to refund my nieces money for a 5 day stay from California.
Aaron Jones: Very clean hotel! The "riverview" room didn't have much view of the river.Rooms: 4/5|Service: 3/5|Location: 3/5Hotel highlights Quiet …More
Thomson Scaria: Old, poor maintenance, and not clean.Rooms: 1/5|Service: 3/5|Location: 5/5 …More
Willie Jarrett: New hotel, friendly employees, clean foyer, and fast check in!!Rooms: Clean, new, up to date, big, and spacious is only way to describe it!Nearby activities: Close to downtown, parks near, bars, and restaurants!Safety: Security, but great area, and upscale business people frequently stay here!Walkability: Very nice restaurants, bars, concerts, shopping, and parks all in walking distance!Food & drinks: Great, and open menu for all!Noteworthy details: You will not be dissatisfied, or disappointed if you pick to stay here!
Don Keegan: Stayed here as we had before and had a decent experience then, but this time the hot tub was broken, and they really didn’t care. The bar was closed. Water was leaking from the roof into the pool and other areas it wasn’t supposed to. It was just BAD!! Time to bulldoze and start over! They’ve let this place lapse.Rooms: 2/5|Service: 1/5|Location: 2/5 …More
gabs renee: My room had no hot water and had someone else’s hair in the tub and all over bathroom floor. They refused to refund even tho I was checking out. I’ll never ever stay there againRooms: 1/5|Service: 1/5|Location: 2/5 …More
Chrystal Holdren: The hallways really smelled. They actually smell of smoke really bad when you’re not supposed to smoke there so either people are still smoking in the rooms or it was so bad it just embedded in the walls and everything for many many years ago! I really didn’t go in the bathroom much because the shower had a lot of hair in it which i finally took down with toilet paper but it grossed me out! The walls were dingy, and the counters look like they hadn’t been cleaned! In the bedrom, the walls were dingy in the tops of the dressers look like they hadn’t been cleaned off! I told the guy downstairs at the desk, but he seemed to kind of just shrug it off and say sorry! Normally I’m one to go further with it at that point, but I’m going through a divorce and there’s been so much arguing lately. This was supposed to be a time for me to get away from that so I just went back upstairs and fell asleep! I also got what I thought was a Riverview room not worth the extra $15/$20 to be honest! Now the location is great it’s easy to find right off the highway so I will say they got that going for them!
brian tenbrink: Great Indian restaurant. Very nice and clean. Staff was helpful.
Emma Loughead: Never even had the chance to book our group reservations. I’ve tried for 2 weeks straight leaving voicemails, emails, and messages with the front desk to get a quote and still no response. I spoke with the manager last week and he said it’s probably because I never filled out the group reservation form and that’s why she never got back to me because she didn’t know what I was looking for. So he sends the link for that and still no response. I will not waste my time trying to book her ever again.
Jack Stahley: Visited a friend here and the rooms are great for value, but the elevator stopped working and had to walk up and down the stairs.
Emily Koski: Sandeep provides great customer service!Rooms: 1/5|Service: 5/5|Location: 1/5 …More
Lily: A bit pricey to not offer breakfast or coffees.... rooms are ok. Liked to hot tubNearby activities: Right by everything near town
Pilar Castillo: It is definitely not a good motel run down their pool didn't work I wish I would have called first. Taking a shower was a little gross tub was full of water wasn't draining we could have changed rooms but we had already taken all our stuff out. Definitely won't be back .Rooms: 2/5|Service: 2/5|Location: 3/5 …More
Dustin Smith: They care bout their guest if anything was wrong they try to fix it like my room key wasn’t working so they was working on getting it fix and they got it fix for usRooms: 5/5|Service: 4/5|Location: 5/5 …More
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Pet boarding service
4. Whiskers Resort & Pet Spa - Kentwood
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· 249 reviews
3100 29th St SE, Grand Rapids, MI 49512
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Mark Kubik: The staff is always friendly and takes great care of my dog!!
Lauren Perry: We’ve had nothing but great experiences here. Our dog Maverick has been boarded there 4 or 5 times now and has been treated like a king. He is anxious, reactive, and takes daily medication and the staff always says how much of a sweetheart he is and keeps up with his needs. They are great at responding, communicating, and treating your animals well.It’s so tough to find a good boarding place for your larger breed dogs, and but I would recommend Whiskers to anyone!
Kathy Maas: Amazing staff, cleanliness. They stepped in and helped boarding a dog in an urgent situation. We couldn't be more pleased.
Cody Hager: Excellent service, dogs were very well taken care of. Will use again.
ThIIIrd Person: Huge facility, very clean and well staffed with attentive people. Price for the nice room with outside access was reasonable and we couldnt get back on time but the late fee was not backbreaking. Would board here again.
Jenni Hodgman: We have used Whiskers for grooming, daycare and boarding over the last year and they have exceeded expectations in every way. Great amenities, great value and great service. Definitely not the cheapest but you get such great service that it’s more than worth it.
Rachel E: They’re so attentive here and able to do special things like giving oue dog her eye drops. Our dog is usually very cautious but she seems to really enjoy her time here.
John Tegner: Great service from drop off to pick up. Highly recommend Whiskers!!
Tom: They do a great job ~ We've tried a few others over the years, nobody even comes close. Always happy with their work and how our dog looks when done. Highly recommended!!
Susan Belock: Our dogs loved their vacation at Whiskers. The staff treated them with such love. We will definitely board our dogs there again!
Allison Baker: They go above and beyond to care for dogs who need extra medical help during their stay.
Jonathan Wesche: Friendly service and very accommodating. We would go back for sure!
Jimber Phalhagen: Staff is hardworking and very knowledgeable, unfortunately the management could be better.
hunter1365: Great experience with Whiskers! We have been dropping off our two other dogs for a few years and my girlfriend wanted to try them out for the first time with her older chihuahua. He did wonderful and she appreciated all the extra attention with her senior dog! It’s tough leaving our pets but even harder with an older dog . We’re excited to book another trip and now know we have a happy place for all the dogs to go! Highly recommend this wonderful place !
Dana Hoyt: Our dog Rudy is very anxious but he did very well at Whiskers. Thank you!
MouseHouse36: I love whiskers! They got us in for boarding very last minute this weekend and my furry friend came home exhausted and well cared for!
Merryl Ludovico: We checked in our dog (2 yrs old Australian shepherd) Dec. 18. While we were on vacation, my daughter received an email about our dog started limping so they took him out of playtime and let him rest. My daughter and my husband picked him up at Dec. 23 and paid $325. Our dog was still limping when he was picked up, so my family brought him to the emergency. Our dog was in the emergency for about 8 hrs, they X-ray his left paw and gave pain meds. We end up paying $685.28.Out of frustration, my daughter and I emailed Whiskers on Dec. 24 demanded some answers and a video about what really happened and why did our dog started limping. We did received an email back same day that a manager will contact us. But the manager didn’t get back to us until Monday Dec. 26 because of the holiday. Then, my daughter got a phone call and text message about what happened. They told her that our dog was playing with another dog (Bernice mountain dog) probably bigger than ours we don’t know. They said that they could not see the video camera clearly.My daughter brought our dog to his vet appointment yesterday Jan. 4, and they said that he has ankle fracture and it’ll take some time to heal. We paid the vet $525.61 because they sedated him for X-ray and gave him pain meds and calming med.I did appreciate that the whiskers manager return back to us however what matters here is that theres some kind of neglect happened on their part. With their pricing being too much, dog owners should expect high quality care no matter what. We wont bring our dog there anymore and I hope this comment brings awareness to other dog/cat owners.
Onyeneho Kelvinugonna: She is always happy to be there
Ted Adornato: Love this place….so does my pup!
Alexandra Rizza: My dog usually doesn’t mind kennels so I didn’t worry when dropping him off. When I came to pick him up a few days later he seemed happy and healthy. They even mentioned that he was spoiled and wanted everyone’s love and attention.I will definitely be contacting whiskers for my dog to stay on my next vacation.
John Smith: Not sure why the rating is so high on google, yelp has a more accurate depiction of the place. This resort will charge you for every last possible thing. Want an update about your dog? That’s costs money.. Want your dog to come out of its cell more than twice in 24hrs? You guessed it, costs money. Want a dog that isn’t happy and depressed when you get it back? This is your place. Not sure what’s going on behind the scenes at this facility but I doubt it’s actual care unless you are paying their top dollar rates.
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5. Hyatt Place Grand Rapids/Downtown - Grand Rapids
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· 249 reviews
140 Ottawa Ave NW, Grand Rapids, MI 49503
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Anish Mandala: Location is good. Currently staying here just stay away from the property plenty over other hotels out there. Too much noise outside the hotel especially on the weekend even ten floors up you can hear it as if you are right next to them. Literally impossible to get good sleep.Rooms: 4/5|Service: 4/5|Location: 4/5 …More
B R: Nice hotel with a friendly front desk staff. They offer a free hot breakfast. Rooms were comfortable and clean... and mine offered a great view. They only reason I didn't give them a 5 star review is the program the room thermostat, which limits your control. I like to have the fan run constantly to create a white noise effect and prevent hearing street, hall, and other guests.
Zachary Kool: I stayed here once for 1 night while traveling to northern michigan. The rooms were modern, and it was next to the Homewood Suites.Rooms: 5/5|Service: 4/5|Location: 4/5 …More
Hulk Tube: Don’t go here!!! This hotel sucked. They gave us a room where neither the tv or air conditioner worked. Didn’t give us a bag for ice. We had to move rooms. Then when I asked for a late check out at 1pm, their stupid house keeping people knocked early over and over every 30 min, didn’t even let us sleep. Hospitality also was not good. They didn’t even apologize, then when we leave they overcharge me more than what the bill actually was.
Shelly Lomax: We stayed here for a wedding and it was perfect! Very clean, modern, and wonderful employees. Nice bar with good cocktails and excellent free breakfast. Great value!
Tina Lupiezowiec: We loved our stay at the Downtown Hyatt for many reasons, but what REALLY made our trip was the astounding customer service provided by the wonderfully friendly, eager to be of assistance, upbeat, jovial, and truly sincere, Elaine Hampton, the woman who checked us in, helped us navigate our way to parking with a level of enthusiasm that shows her devotion to customer service and who double fried our chicken wings to crispy perfection because she cared. What an asset to their customer service team and what a refreshing delight to receive customer service from an actual human being. Although institutions are big on the customer experience, these days there is so much uniformity, predictability and formulaic banter that, unfortunately, those experiences end up feeling insincere. YOU CAN'T FAKE CARING. Elaine is a value-added Hyatt staff member because she actually cares and is allowed the wiggle room to show her caring authentically. Hyatt downtown, you've got a real gem in Elaine.Nearby activities: The Grand Rapids Zoo is worth the trip.Safety: We felt safe wandering about.Walkability: Everywhere you want to go is within walking distance.Food & drinks: Loved the local GRNoir.Noteworthy details: The local architecture is stunning.
Maddie Archer: Fantastic stay at the Hyatt downtown GR! Beautiful hotel in a great location, the only weird thing was finding the front desk to check in, but it didn’t cause too much delay as it’s just on the 2nd floor! Very clean rooms.
Elisa: We attended an event at DeVos place and the hotel was within walking distance. Perfect location, beautiful views from the 9th floor, quite, we did not hear any of the other guests. The front desk was very kind. We visited the Placery bar in the evening and ordered Blue Hawaii and Peach Sour, very good! Late night eats we had the chicken sandwich and fries, again very good. The breakfast bar was just as lovely and they served wonderful coffee and tea options along with milk and juices. Overall everything was great and we will definitely be staying again! The young man with long red hair was awesome and very informative during the day and in the evening we had an older gal from Chicago she was great and really cared about taking care and connecting with the guests.
Jason Dadah: Walkability: Close to all the things.Rooms: 4/5|Service: 4/5|Location: 5/5Hotel highlights Quiet …More
Cassondra Gow: This place is an absolute joke. Check in process was ridiculous, and the blonde general manager that was working was INCREDIBLY RUDE. Their lobby is on the 2nd floor, and a man asked if it was the front desk and she replied "Oh wow did you follow the signs?" Sure you can park in their "public parking" garage, if you want to pay an extra $35. Never recommending a Hyatt (at least this joke of a hotel) to anyone.
Chris S.: Well located but a bit quirky; lobby on the 2nd floor.
Matt Renkema: Location is what it's about. Understaffed, seems to be a common theme downtown. Pay for parking with the hotel it is much cheaper than just paying at the lot gates, despite what the hotel staff told us...sigh...Nearby activities: Downtown is all a walk away
Brett P.: Terrible breakfast food and odd entry layout. However, staff was very friendly, great rooms, and decent gym.
Brandon Hetherton: Great room, great service, good location. Only downside is $32 for parking, but it is downtown GR 🤷Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Brent Barker: Very clean and nice.Rooms: 5/5|Service: 5/5|Location: 4/5Hotel highlights Great view …More
yayo mimo: What a great place to stay. Everything from the front desk people to the bartenders. Great location and great views. Super clean!Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Great view …More
daniel deutsch: Nice hotel but impersonal. Something just didn't gel quite right during my stay. The bar has a very limited drinks list which was odd. The bar kitchen had a limited menu which is ok but I think it was stuff you popped in a microwave, ok but also not ok. Staff weren't clear on restaurants in the area. No lotion as part of the toiletries package. Something else was missing but undefinable. I checked out early (my choice unrelated to hotel) and reception assured me that Expedia would refund me a night. I had to laugh. Was it ignorance? Placating me? I don't know. Overall not a bad stay but I wouldn't repeat.
Molly Reid: A great place to stay! Staff was great, clean surroundings and room!Rooms: 5/5|Service: 5/5|Location: 5/5 …More
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6. Holiday Inn Grand Rapids - South, an IHG Hotel - Cutlerville
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· 802 reviews
6569 Clay Ave SW, Grand Rapids, MI 49548
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Jeff Johnson: Just a place to stay. No free breakfast and only 1 coffee. Found a used coffee k-cup still in coffee maker.Rooms: 3/5|Service: 3/5|Location: 3/5 …More
Brian Zink: Not the best Holiday Inn I ever stayed in. Nothing was as advertised.
Richard Honaker: Stopped to stay on our way home from Leeland. We wanted our 4 year old daughter to do some swimming and play in the kid zone. Not happening, don't believe the advertised pictures. The whole pool area was disgusting. Mold and mildew, water looked terrible, food on the ground. Needless to say we checked right back out.Rooms: 2/5|Service: 4/5|Location: 2/5 …More
Lars Degn: It was okayOlder rooms but not bad at allRooms: 3/5|Service: 4/5|Location: 3/5 …More
Dena: Were do i start, I was charged twice and never received a refund when I was promised one they made a mistake on there end . Then there was a stink bug in my so they moved me to a room that was not clean at all the floor was sticky the microwave was dirty there were crumbs everywhere this was the most disgusting dirty place I could have stayed in. I took pictures of everything but for some reason I can't post them on here
Nathan Rickman: I booked my family's stay on the main hotel website. I requested a room close to the pool and on the main floor. I wanted to stay for the splash pad for my daughter. Everything seemed fine online when I got my confirmation.On arrival I was charged an addition $100 for a deposit until I check out. When I asked about the extra money the counter clerk said oh, the hotel has the right to add a deposit. I told him that I did not receive any document explaining this online or on the papers I signed at check in. Once I got my room number I noticed it was upstairs I asked about my request, the guy said their are no guarantees with a request. We give you what is available. I got a room upstairs and on the other end of the building.I asked about breakfast and the clerk said we have a restaurant and don't do breakfast where online said different.I am not impressed with the pool area. The paint was falling and chipping off the wall. The pool had sand in it and was not clean.On a positive note the room was nice enough, but not enough positive to bring me back.
Emily Devendorf: The first room we were given had a TV that didn't work. The front desk woman was so kind and moved our room. The second room had a TV that worked BUT:-There was a used bar of soap in the shower-The shower had stuff that looked like old scum or mold in the cracking grout. (I couldn't even get in the shower, I was so grossed out)-The bathroom sink had very strange stains all over it.-The second room had a desk with no chair.-The first room obviously wasn't cleaned bc we found other peoples leftovers in the fridge.-There was a thick coat of dust on the tops of the mirror and picture frame in both rooms.-The second room had a remote control for the TV, but it didn't have a battery cover.On the bright side....-The sheets and comforter were very clean and comfortable.-The design on the room was gorgeous-The staff was very, very kind.I wouldn't recommend this hotel unless it's a last resort. It's so strange bc the hotel looks new and remodeled but once I saw the bathroom it looks like not everything was remodeled.Rooms: Very nice design, but not very clean at all. I think the housekeeping staff needs to be a lot more thorough for the money it costs to stay for even one night.
Andrew Stewart: Rooms: Dirty, broken, and poorly kept. No coffee in room. Coffee in lounge was watery.Nearby activities: Pool was dirty, no pool towels.Food & drinks: What drink?,bad coffee.Noteworthy details: Worst Holliday inn express, I've ever stayed at. I was generous with 2- 3 stars. Last time I'll ever stay their.
Kourtney Bourbina: Kids loved the pool!Rooms: 4/5|Service: 5/5|Location: 5/5 …More
Eddie Mcpherson: Great place to enjoy a kids BD because they have like a indoor swimming area that's like a water park it was a really safe and clean for my granndbabies and I don't play when it comes to them because don't want anything to happen to them I like a mother wit cubs when it comes to them love them and the room was super large two story wit loft nice I enjoyed every momentRooms: The room was like a high class studio apartmentNearby activities: Right of 131 you got gas / food/ shoppingSafety: Staff is always present when u need helpFood & drinks: Didn't order food but I would have if I was the one staying in it we was just doing BD party
Joshua Loonsfoot: Don't stay here!! Gross and short staffed. Yet, they still charge you full price as if they'll keep up with necessary accommodations! $200+ for a Saturday night to have a disgusting room. We went home to get blankets and towels just to be satisfied. And it wasnt.Rooms: 1/5|Service: 1/5|Location: 1/5 …More
Josh Loonsfoot: THEY PROBABLY HAVE BUGS!!! DON'T STAY HERE!!! Blankets were disgusting and dirty, stains on the walls, blinds were broken, and the floors were dirty. This was just some of the issues. I had to leave back home to get new blankets and towels because they couldn't supply us with anymore towels. They admitted to being short staffed, yet I paid over $200 for one night. And the lady at the front desk said breakfast was free and that was a lie. I wouldn't be surprised if they had BUGS!!!!!!
Ashley Latham: The only thing about this hotel that deserves five stars (and a raise) is the staff...every employee we came across was friendly and helpful.The hotel and pool area are definitely due for an upgrade. But the rooms were clean and the kids did have a blast at the super kids friendly pool and splash pad.Breakfast was not complimentary, it was two free kids meals with purchase of an adult meal. But breakfast was still good and speedy, even with them being short staffed
Kevin Chambers: Room was clean and ready when we got here. The splash pad area is ok but there were 4-5 bandaids on the floor the night we got here and then again they were still there the next morning, so I don’t think the pool area is cleaned everyday.The regular swimming pool was very cold. We were under the impression that there was a complimentary breakfast but there was not. Other than that it was a decent hotel room.
Kurt K: Great place for little kids, loft style room . Location right of the highway so a little highway traffic noise.Rooms: 5/5|Service: 3/5|Location: 3/5Hotel highlights Kid-friendly …More
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7. Morton Hotel - Grand Rapids
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· 122 reviews
55 Ionia Ave NW, Grand Rapids, MI 49503
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The A3 Company: I would have LOVED to leave a better review but after being THREATENED & FALSELY accused of stealing here we are. The hotel was very accommodating itself but that is where it ends. After checking out I received a disturbing email stating we STOLE linens which we NEVER did. We not only washed and folded but helped THEIR worker load it all and clean up to ensure it was in the ORIGINAL state. I have NEVER been treated so poorly then have their staff THREATEN me by defaming my name which is against the law pursuant to 18 USC 41. I will be seeking ALL legal remedies for this situation. I expected better after spending the amount of money I did with this establishment. I’m disgusted to say the least and I just wonder did any of the WHITE guest have this same problem?!
Diana Dickson: Close to the concert hall and felt safe walking late at night.Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Rose Laing: Great Location/ Easy Check InRooms: 5/5|Service: 5/5|Location: 5/5 …More
Sherri Jones: First time staying at this Hotel.Came to town for concert at Van Andel Arena. Would definitely stay here again! Residency style accommodations; beautiful suite, kitchen and open concept living area. Strong security systems. Thank you Logan for the high class service welcome! Hotel is walking distance to Arena, downtown restaurants and bar/pubs. If I could give it more than 5 stars, I would!!
Laurie Evonich: The location is great & convenient! Our college age daughter lives a couple blocks from the hotel. Also, having a full kitchen was very useful; I had to cook/bake a full meal for 15 people (to take to another location) and that was perfect to make that happen. The bed was comfortable and the closet was huge. Although a lot was happening on the streets of GR it was very quiet in the room.
Nancy schulz: Check in was super easy. Very clean ! Walking distance to everything we needed!Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Diana Weaver: very clean and modern.Rooms: 5/5|Location: 4/5 …More
Luke Sheridan: So easy to check in / check out. Lobby / hallways / room was very clean and well appointed. Great central location.Rooms: 5/5|Location: 5/5 …More
Rachel Lindsay-Snow: we booked last minute and they were very accommodating, large room, many amenities if we needed them, no extra pet fees, and it was super clean. easy check in/check out processRooms: 5/5|Service: 5/5|Location: 5/5 …More
Ron Firchau: Unique hotel that allows dogs there. Has exercise rooms for dogs too! Very clean.Rooms: 4/5|Location: 3/5 …More
Tom Lane: Very clean. Automated service worked perfectly. Location is ideal -- in the middle for the most happening part of downtown.Rooms: 5/5|Location: 5/5 …More
Maarten van Lieshout: It's a modern hotel in a historic building. The apartment I stayed in was spacious, clean, and friendly with all the amenities you can think of. Loved how they preserved and accentuated the original structure (e.g. steel H beams).The check-in and check-out couldn't be easier as most of the communication goes via email. No hassle at a desk. And the security seems great. 1 personal code gives access to the building, my floor, and my apartment. Don't like codes? When entering my room 2 fobs were waiting for me.Although there is not much interaction with staff the tone of voice is friendly in all their email and p[rinted communication: making sure both fido (if you happen to bring your dog) and you feel most welcome.
Julia Pulk: Good location, clean and comfortable room, kitchen and washing machine were great additions.Rooms: 5/5|Service: 4/5|Location: 5/5 …More
Kelsey Zigarelli: this hotel was absolutely beautiful but also very creepy. someone was supposed to be at the front desk form 10-6 but i never saw anyone there. personally i think i hotel should have someone there from 8 to at least 10. You also use the same code to get in the elevator that you use to get into your room. if someone see me type that out and they know what room i'm in they can easily get into it. I would have felt much safer if we could have changed the room access code.
Maxmileano Adame: Beautiful place, close to everything downtown. Very clean and well kept. Will definitely be back and telling others about The Morton Hotel..Rooms: 5/5|Service: 5/5|Location: 5/5 …More
John Cross: Fantastic place! Newly renovated (with high end finishes like quartz countertops and LG kitchen appliances), great location, and best of all 100% dog friendly.Rooms: 5/5|Location: 5/5 …More
Katharine Bordogna: There is no staff on site , no staff who answers calls or emails . Did not feel safeRooms: 1/5|Service: 1/5|Location: 3/5 …More
Laura Lopez: Logan, the Hotel Manager, is exceptional! He ensured that our stay was perfect and memorable! Hotel is in a great location! Wonderful suite! Absolutely will stay here again!Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Ashley Johnson: This hotel exceeded my expectations! It was our first time traveling with our 5 year old Bully. He LOVED IT! And so did we. Large room, prime location, no problem parking daily, SUPER CLEAN, comfy bed, no dog smells, big furnished kitchen with everything we need, and easy contactless check-in and check-out. I couldn’t say enough great things. The doggie play and wash area in the basement was absolutely clutch as well for those early morning or late night potty runs. We’ll definitely be back
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8. Spectrum Health Renucci Hospitality House - Grand Rapids
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· 135 reviews
290 Ransom Ave NE, Grand Rapids, MI 49503
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Angela Reterstoff: I love that my insurance will pay for my fees. It is like a normal house. They have a living room, dining room, kitchen and laundry room that is free to use. They also have a play room with a big assortment of toys. I just love it.
Lyle E Studer III: Friendly staff. Clean and comfortable. Very affordable.
Jonathan Marrs: Amazing place to stay to visit at the hospital. You can get to the hospital from the rooms without going outside. Rooms and clean and nice, staff is very friendly. Kitchen area has shared fridges and cooking equipment, they also offer tons of complimentary food and ingredients.
Dennis Lester: The Renucci house has been a life saver. We have had a very long bedside stay with our loved one and without this gift we can't imagine how much harder this time would have been.
Krazy King Kids: The people who work here are the sweetest nicest people ever.
Dae Hart: I have called them three times trying to find a place for my family to stay here, months in advance, as my daughter needed to go to Devos children's hospital. Three times I signed up to be on the waiting list, because they apparently didn't have me signed up the call before even though they told me they were registering me for it. Every time I talked to them, they told me they would call me back. The third time the lady even distinctly said they may even be waiting for 2 days before your stay to call but they "wIll" call, even if they didn't have space for us.Surprise Surprise I never got a call back. Ever!!!This is not okay. They should have just given me a "no" so I could plan accordingly and had an answer. This is a really bad practice and the last thing a parent needs to worry and deal with when their child is going through medical issues.
Adam Deshais: Absolutely, amazing that they provide this for people. So recommend them.
B. Bethany: Amazing all the way around!!!!
MsTrishHH: Helpful as always. Clean rooms. Great place to stay when you are in GR for anything medial at Spectum Health, Helen DeVos Childrens Hospital, Butterworth etc…
Susan Demeuse: Convenient and gently quiet place for me to stay while my husband was in his own pain-filled world having great care by staff at Butterworth Hospital.
James Ostrander: Very manageable for the needs at hand. I will recommend this place for everyone in need. Thank you
CEE JAY: The house is well kept and has many public areas to serve individual and group needs. Due to Covid, the play area is not a available. Problems are evident at the room level. The ADA room had a textured vinyl floor that turned my bare feet black after one day. This room has a offensively loud toilet that-when timed-flushes for 20 solid minutes..or more. It had had this problem for 10 years, the last time I stayed in it. The room has 2 queens and little room for a wheel chair AND a cot suited for special needs. The Bathroom is not Ada in size or features nor is the entrance to the room. A staff person smokes or vapes marijuana to a degree that it is stiflingly similar to a skunk. The room has no wa to ‘ventilate the smell’ as the windows do not open. The linens and towels are rug burn level scratchy likely not having been replaced for many years. The Renucci house is great for a couple days but if you have a child with several weeks of care, the sounds of the high way, the helicopter emergency service overhead, and the struggle for parking on A level can wear on a stressed parent. Also, access to a Liason that will work with reimbursement options and coordination of payments on behalf of the families would be in keeping with spectrum’s representative values of assisting families.
John Rummel: There is little I can add to the many wonderful reviews here. Spectrum Health has first rate hospitals and health care professions. A facility like the Renucci house, making possible extended family stays for loved ones of those undergoing care at the hospitals, is icing on the cake. Wonderful rooms, a fully equipped kitchen and dining area, complimentary food and cookware, comfortable library and quiet locations for resting, reading and computer use, etc. Thanks to the generous donors who made such a facility possible.
Heather Lahaie: Amazing!!
Ron Mallison: This place is always wonderful.
Rebecca Anchors (becca): #buildingBridges#pureMichigan #saintHelenTransplant
Evee Nicole: Stayed here from out of town while a family member was ill. I wish all hospitals had this, it was a godsend to be so close to the hospital. The staff is lovely, the kitchen is a blessing. The rooms were cozy and very clean!
Michael Gaertner: Great place to stay while spouse had heart surgery! Close to Spectrum Meijer Heart, friendly, clean and comfortable. Would stay again. Book early, it's very popular.
Terri Williams: Great place
Kim Henley: Staff was amazing! Home away from home!
Robin Workman: Had open heart surgery I was treated with respect and everything
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Hotel
9. Embassy Suites by Hilton Grand Rapids Downtown - Grand Rapids
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· 891 reviews
710 Monroe Ave NW, Grand Rapids, MI 49503
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Rabih Hamawi: Clean, spacious lobby, modern design, and large rooms. It was an excellent choice.Rooms: 5/5|Service: 5/5|Location: 5/5 …More
Ashley Kolbus: I was asked by the front desk checking in if I wanted to try one of the rooms with the gym equipment in it. I took them up on it and loved it! Motivated me to workout and stretch every day. I wish more hotels had this option! I still went to the gym to use the Peloton and dumbells but the room was great. Everything was clean and all team members were extremely friendly and helpful. I would stay here again for sure! Easy walk to many restaurants. Nice new hotel.
Aspen Andriessen: Amazing place to stay at!
Stephanie Ann Scott: Rude caucasian female staff upon check in. Woman said, I'm going to have to see your ID first. We have to check IDs for anyone who is not a Diamond member. I thought we were allowed to do virtual check in? Sorry, I'm not a "diamond" member yet. No room service menus in the room, no working QR code, and getting on my phone after driving 3 hours is the last thing I want to do. Restore the menu that you used to serve at the bar/lounge. Who wants to sit in a noisy sports bar. Rude staff when I called the restaurant next door, told me, "we are really busy, I don't have to to go over the menu with you" (Big E's) Customer service has gone down big time. Miracle at the front desk was amazing in sharing these concerns with management.Restaurant next door sucks, rude staff.Nearby activities: Riverbank Run.
Pamela Sawatzki: This is a beautiful property.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights High-tech …More
Grete Rasmussen: Beautiful hotel and great staffRooms: 5/5|Service: 5/5|Location: 5/5 …More
Kim Meagher: Rooms: We enjoy the. 2 room suitesRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Great view …More
Wendy Sergent: We stayed in Grand Rapids for a gymnastics meet. Clean and spacious rooms! Friendly and efficient staff! Definitely would stay again.Rooms: 5/5|Service: 5/5|Location: 5/5 …More
R Khan: Great location to walk to many watering holes.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Great view, Quiet, Great value …More
OT Scoob: Very nice rooms got a executive suite right by the water
Jon Harrison: Nice facility, only here for a couple of seminars so I haven’t stayed in the rooms. Convenient with attached parking garage, street parking, and a good restaurant attached too.
brad maston: By far my favorite to stay at while I'm on business trips in Grand Rapids, MI. Everything about this place is top notch, the beds are super comfortable, the made to order complimentary breakfast is great as well. I highly recommend asking for a room on the river front side, the view is amazing at night. This is a luxury Hotel at a great Value Price Point.
Kelli Sutton: I am very particular about hotels and maybe sometimes hard to please lol. This hotel was so perfect, clean, friendly, high tech, even used cottenelle toilet paper. It was a very pleasant stay!Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury, Great view, Romantic, High-tech …More
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10. Holiday Inn Grand Rapids Downtown, an IHG Hotel - Grand Rapids
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· 1523 reviews
310 Pearl St NW, Grand Rapids, MI 49504
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Hair salon
11. The Spa and Salon at the Amway Grand Plaza - Grand Rapids
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· 28 reviews
187 Monroe Ave NW, Grand Rapids, MI 49503
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12. CityFlatsHotel - Grand Rapids
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· 693 reviews
83 Monroe Center St NW, Grand Rapids, MI 49503
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Corporate office
13. Northgate Resorts - Grand Rapids
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· 20 reviews
38 Commerce Ave SW STE 200, Grand Rapids, MI 49503
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14. AC Hotel by Marriott Grand Rapids Downtown - Grand Rapids
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· 238 reviews
50 Monroe Ave NW, Grand Rapids, MI 49503
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15. Delta Hotels by Marriott Grand Rapids Airport - Kentwood
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· 680 reviews
3333 28th St SE, Grand Rapids, MI 49512
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16. Holiday Inn Grand Rapids North - Walker, an IHG Hotel - Walker
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· 145 reviews
2280 Northridge Dr NW, Walker, MI 49544
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Guest house
17. Sophia's House - Grand Rapids
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· 62 reviews
210 Lafayette Ave SE, Grand Rapids, MI 49503
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18. Wyndham Garden Grand Rapids Airport - Kentwood
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· 1343 reviews
4495 28th St SE, Grand Rapids, MI 49512
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