Best Marble Contractor Grand Rapids Near Me

David Bouwkamp: We were looking for a small remnant for a project and stopped in. They don't have those, but they do have an amazing display of gorgeous stone. We spent about 20 minutes drooling. It was like walking through an art gallery.Our questions were answered professionally even though it was clear we wouldn't be buying. If I were buying for a bigger project, I would definitely consider this place.

A K: great product, greater people

Shelly DeVries: Very helpful!!

Jim Knoll: Great service. Friendly.

Oday Kasim: On October 19th 2020 my Wife and I visited Granite Direct on 3851 Model Ct Grand rapids, MI 49512 after previously discussing our needs on the phone with them. We presented our design need to Eric, who presented himself as the owner/ manager and he offered modifications that we agreed with on the same visit. We chose the cabinet, quartz countertop/full wall backsplash, sink, hood, and microwave. The set price including removal of old cabinet and installation was $ which we paid 50% down payment on the same day on the promise that the kitchen will be done before Christmas. We also discussed possible ceiling and other projects for the future. We explained to Eric that the Christmas deadline is nice. However, a little delay is fine by us as long as the project is well planned and executed promptly and quickly because due to dietary restrictions in our family, eating outside is not an option and every meal has to be prepared at home. So minimum installation time is our top priority.The original receipt of $ down payment was emailed to us. However, our project file lacked clarity, the project manager, Pam, was always unaware of what was promised and discussed on our meeting with Eric and we noticed that the subsequent receipt, from Elite home & Stone supply not Granite Direct, had the wrong dollar figures. And our continuous calls to have the correct items on the order sheet, dollars amount fixed, and have Eric and Pam on the same page were exhausting and failed to achieve our goals. However, Eric continued to assured us that he had everything under controlled, the cabinets was on order, and there is nothing to worry about because he has all the information that we agreed to and discussed on our October 19th meeting. And he did correct the initial invoice.Long story short, Eric lied repeatedly. He claimed that we will have the kitchen in December, then February, then March, Then May, and so on. I believed he took advantage of the fact that I spent time in the hospital due to Covid-19 in December and suffered the long haul affects for months after that. So, when I started to get better at the end of March, I started to insist to get serious answers. It wasn’t until May that he finally apologized of his behavior (which I have the record of) and ordered the cabinets and shared the cabinet’s company contact information so we can verify that he actually ordering the cabinets this time, which arrived at his warehouse in July. In August 6th 2021, He texted me to let me know that a contractor will work on the kitchen on Wednesday 11th of August to remove the cabinets and install a new one and it should take him 3 days. Well, it took 14 days with many parts to be replaced due to damage sometime in the future! Eric came however on August 18th to complete the countertop measurements so the countertop can be ready within 7-10 days later. On August 19th, Pam called and asked us to change our countertop choice or we have to pay a significant amount more than our agreed upon price, she didn’t specify the dollar amount. So we had to change or original choice.weeks later, I tried to reach out to Eric and ask why the further delay on communication to get the project done! And after ignoring us for almost another week, he demanded additional $5000 claiming that the back splash, which was his own original recommendation on the first visit before we paid the down payment, was never included in the final price. After he missed countless deadlines and our family encountered a significant tough time and a considerable emotional rollercoaster for what is supposed to be a happy and feel-good investment, I found it very hard to pay him any further amount without having the project completely done. Our family was drained, exhausted, hungry, and upset. Our house was a mess and we didn’t have a kitchen for a few months and the project was not even close to be completed by this company. We ended up contracting another company (Granite City Inc) who completed the project in a couple of weeks for excellent price and phenomenal work standard.

Xyba :]: Amazing service can make everything you want

Northern Lights: The owner Eric is an absolute crook. In all my years of purchasing I’ve never seen someone lie and steal from his customers like this guy. No wonder he has a reputation for starting new companies all the time, it’s just a shell game.

Chad Pierce: Horrible people who own this place, greedy and over charge for everything without the skills to justify the price. Never would I ever spend a dime here.

Dari RKS: Terrible service, Eric told me that the whole process is going to take 1 week but that didn't happen, It took more than 1 month. After he got my first check (half payment) he never picked up the phone, never text me back.I had to go to the office 5 times - imagine 5 times in order to talk to them. I would NEVER RECOMMEND ANYONE doing business with this place -NEVER. Thay installed my countertops 2 weeks ago, still waiting for bathroom backsplash, I'm tired of him.Eric wants money but no job done

LCcarder: This was the worst experience with a company I have ever had. Do not go to these people. If you like delays and headaches these people are for you

Travis Menge: Excellent job! Eric was very helpful throughout the process of getting a piece of granite for our laundry room. It took less than a week from the time they came to our home to measure, to the time it was cut and installed. The installation team was also fantastic. Highly recommended!!

Peggy Kline: OUTSTANDING!! We are very grateful to Bryce and his team for the great job on our quartz kitchen counters! They have a wide selection to choose from, as well as doing special orders. We appreciated the kindness of everyone we dealt with, competitive pricing and quick install time. Definitely a company to visit for a home project.

Randall Roby: Went into Granite Direct and found the perfect remnant to do my large island. They had it cut, polished and delivered in less than 24 hrs. Talk about amazing service. Mahi and crew were fantastic.

Ryan Bailey: I am surprised by the low reviews. We have spent over $6k with these guys and my father in law has spent over $5k. Extremely happy with the product and very prompt service the last couple of years. Will be looking at them for another project within the next 1-2 months.

Alice Toren: My daughter and I were at the store on Saturday morning at 10:00 am. The store was dark but the doors were open. We ended up speaking with one of the fabricators who called the person who was supposed to work that day. The fabricator was told he was on the way and would be about 20 minutes. We waited 30 and left. (There was also another couple in to actually order but they gave up and left.) We made another stop and went back to Granite Direct to try again. Still no one there. That's the last time we'll try.

Kim Lehmer: Granite Direct did a fantastic job! Everything was done quickly and for a fair price. We won't hesitate to use them again!

Ken Kurzyniec: Purchased Black Pearl Granite from this company and it is one of the hardest Granites there is, but it is chipping in many places along the edge. They said it shouldn't chip unless it is repeatedly bumped over time. This granite chipped in the first 6 months and continues to chip more as time goes on ( 14 months) . I asked them to fix it and they told me to call a repair company. I have many friends who have had their counter for years and it has never chipped.