Best Property Management Company Grand Rapids Near Me

Chloe Christina: Pretty decent ngl

Póetic Justice: Management doesn’t care for brown people. Very rude and I wouldn’t advise anyone to lease or do business with this company.

Engineering Pride: The best property management I have ever been through. The whole application and rental process was easy and smooth. Management communicated and responded quickly and professionally. I worked with Mary and Eddie. They allowed me to make a decision to a home I was happy and comfortable with. Thank you all so much for your patience, professionalism and business. I look forward to working with Access.- Lucy Rodriguez

Mitchell Porch: Eddie (and team) have been awesome to work with! They are very professional and have a lot of common sense with handling issues that come up. They have already helped me and my partner tremendously and are worth every dime. Thanks a bunch!

Anthony-Yates Real Estate: The team at Access Property Management is extremely responsive. They are quick to answer any questions and take the time to explain. Highly recommended!!

Grouse Commander: The team at Access has done a great job with my rentals. Communication is great, monthly owner statements come on time, and Mary is wonderful at answering all of my "out of town investor" questions.

G. CRYDERMAN: I have tried to see this property at least 20times to no avail. No one has even tried to reach out. I called the number provided and was told the platform I had to sign up on. Not sure why I have to sign up for a tour and pay $1.99 fee per credit card just to see? Does this company charge you to see their property or is it a gimmick to get people's money and not actually let people view property?. Think about it 1.99per 50 people or more. I just don't understand. I have given my Driver's license, took pic, and also took pic of my military Id. Why aren't those pictures good enough to take a tour? This is new to me haven't encountered this type of thing before.

Danica Shier: No communication and compassion

Will Thrillington: Eddie and team are excellent. Efficient, highly skilled, and dedicated - they consistently knock it out of the park. In the past, I have always managed my own properties - but their communication and performance immediately alleviated all of my fears and concerns about delegating this important task. They work hard and definitely earn their keep - working with them has been a significant quality-of-life improvement for me.

Payton B: Overall a great experience from a first time rental property owner! Mary, Eddie, and Aaron have been great to work with. The team works diligently to keep my rentals running smooth. Any issues have been solved quickly and they very easy to get a hold if needed.

The Cleaner: Access Property Management has been great to work with. They were my property manager for two single family homes before I sold them. They communicated well, screened applicants and had great leases. I liked their Flat Fee Plan too. Highly recommend.

China Wood: I would like to say first off I have never rented through a company so anxious to take care of the issues I have whenever I have any, Eddie is awesome and does great with communicating and his team is very good at their job, Tim came and did a great job and was very kind to me I haven’t had too many good experiences with property managements but this one has got to be the best I have ever rented through.I would highly recommend Access Property Management to anyone looking for a quality home and a qualified team I am over satisfied and I appreciate the hard work they do.

Michael and Shaina Braun: Our property manager Aaron is exceeding our expectations. We are landlords with several properties in the city. Aaron has extreme attention to detail when taking care of our properties. Each placed tenant is thoroughly vetted. Maintenance calls are promptly scheduled and completed to keep our tenants happy. We have been through other property management companies in Kalamazoo and no other company can compare to Access Property Management's level of professionalism and care for our investment and our tenants.

Deb Unseld: Access property management was an absolute pleasure to work with. I stayed in one of their properties for 3 years and anytime I had a problem or maintenance issue it was taken care of professionally and quickly. They were very kind, helpful and professional. I would highly recommend this company if you are looking for a place to rent.

Basil Kostaras: I've worked with Access for over a year now and they keep property management simple and transparent. They're responsive and extremely easy to get in contact with. They are respectful and responsive to tenants/prospective tenants and I'd highly recommend them to any new or experienced landlord who's looking for a great service at great price.

Matthew Brown: Great management company, very professional and organized.

Travis Mitchell: This is my first residential rental property and my first home. I also work in commercial property management and know a great company, when I see one.Responsive, knowledgeable, friendly and handle everything I don’t have time for.The contract is fair and easy to understand.Thanks, Eddie.

Loren Schafer: A year ago I decided to rent a property that I owned. It was a big decision for me as this was a property that was lived in by my family and I did not want the property to become just a rental. I interviewed at least three companies in the area and after I met Eddie from Access PM the decision was easy. A level headed ex-marine with property management experience and a solid company to back him. Access Property Management made renting easy and gave me the confidence to consider renting a second property. The property was rented within a week of listing. Funds are always deposited into my account timely and I receive notification when the funds are sent. Whether I own 1 property or a dozen, Access Property Management will be my property managers. And Eddie, thanks for always making me feel important and answering my texts. Well done!

Ramzi Harik: Positive:Professionalism,Quality,Responsiveness,ValueI highly recommend Access Property Management. Aaron and his team have been great to work with, consistently going above and beyond. He worked hard to get my property ready to rent. And when it was ready they placed tenants very quickly. Access PM is very responsive and clearly dedicated to great customer service.

Gregory White: This is a top notch Property Management Company to Do Business With....No Issues Here💯✊🏾

Mark G: Enrique & Diego did a great job and performed work in a professional and time efficient manor.

Allison Walson: Maintenance is GREAT. Our maintenance man, Scott, did a fantastic job building and installing a screen for my window and he did the job fast too! Thanks for all your help Scott!

Kelly Garrett: Enrique and Diego did a great job fixing our floors, and they got it done super fast! That’s!

Heesu Esther Lee: Diego and Enrique were so accommodating and worked super fast. Even played with my dogs so they weren’t stressed while they were working.!

Angela Covington: United Properties has the most quickest maintenance services out there regarding property management. I called about an unpredictable light switch fixture not working properly one day and their maintenance team came right out and fixed the problem the very next day, thumbs up 👍🏽, U.P. I really appreciate it!! ❤️

chaunte stora: Repair was completed timely and looked great

Nancy Plank: The maintenance crew, Israel and Enrique did a great job with the water heater issue! Service was done in a timely manner.

Tennille Williams: I would like to thank ISRAEL, ETHAN & ENRIQUE for their outstanding work. Great job guys. My maintenance melds was answered, fixed, and completed in a professional timely manner. Thanks Again.

El Kunzi TheGod: Grady is among of a few great people I have met. He’s very kind and friendly, I wish he was my blood big brother.

Pearl Beerhorst: Grady was very helpful and professional.

Esther Ndatuje: They respond whenever you are in need of any property service as a tenant.Thanks again to all staffs of the United Properties of West Michigan.

Teah Lint: Scott helped me with a maintenance request and was very respectful and listened to my concerns. Very helpful.

Timothy Bowditch: Tim Vandentoorn is our go-to guy and extremely helpful in our rental property search. I highly recommend him to others who are seeking advice in the West Michigan real estate market.

Alison Dodge: Isreal & Enrique did a wonderful job fixing the water pressure and installing a new sink faucet.

olivia abram: Maintenance calls are handled super fast! Great work

Rachel Blahnik: Steer clear if you are a renter. They had us move into a house that was not fit for tenants. Mice, windows that didn't open, basically falling apart. It is a huge hassle to get anything done through the office. They will give you the run around for days. David Klein, the office manager, is about the most incompetent person you will ever have the displeasure of communicating with. I could go on an on about the problems we had with this company over our 3 year lease.Note: most of their good reviews are from owners of the properties they manage, not tenants.

Justin Beyer: Working with Chris and the team from home purchase to management was excellent!

Chelsea Howard: Israel and Enrique with the Maintenance did a wonderful job fixing my kitchen ceiling that was falling apart due to a leak from our toilet. They were very professional and kind men.

Ronnie Jackdon: Very nice apartment

Tammy Jo Wood: We recently moved in our new home and are very satisfied with the service everytime something needs fixed Ethan comes right out.and does a very good job.. thank you…also we just met Grady and he’s amazing as well. We find that the meld is very helpful.Ryan as well you have a great maintance team. Thank you to you all..

Christine Eubanks: Simple Property Management consistently gives great customer service & communication. Thank you!!

XengYeng Xiong: Yazmin was super helpful in answering any questions we had. They made sure to check in on us and make sure we didn't have any issues. We had maintenance come out once so far and they were quick and polite.

Julius Macklin: Nice place and area

Andy Lipham: I have only been a tenant of Simple for a short time but they have been very responsive to any issues I have had. Yasmin and Flavia are always pleasant and answer my questions promptly. Been great so far!

Fallon Knox: They are very professional. If I had to give any kind of feedback I would say there was a gap in communication a bit. I had to call repeatedly to get the information I needed (work was being done on their end, I was just unaware). They were always polite and would always return my call. Jon, the owner, is great. He really cares about how is staff is doing during the leasing process. I would use them again for sure.

Madeline Rosario: I cannot say enough great things about Simple Property Management. They take care of everything from start to finish and were so accommodating. Even when I was moving from a (not nearby) state they were able to work with my situation and made sure all was ready once I had a move in date. Even now, after being with them a month, it still feels like one of the most seamless things I have ever done. And they are STILL helping with everything with the same efficiency and timely manner. Yazmin has been a dream the entire time. So helpful and always understood my concerns or perspective. If you get assigned to her, you're in good hands. I am grateful that they are my first landlords in Michigan.

Jacquelyn Harmon: The maintenance man Tony that came to my house was very kind and respectful. If Simple Property Management displayed more characteristics like Tony that came to my house I would have given more stars.

Tafu: Got to my house quickly and fixed the problem. Simple property management is always quick and helpful!

Stephen Sterkenburg: Simple Properties has been excellent to us!They have always been very responsive to our maintenance requests, and resolve problems quickly. They never give us grief or attitude for help that we request.Their employees are always polite, friendly, and helpful over the phone or by email when we call with questions.We also really like their tenant portal, their maintenance request system, and their way of doing the semi annual inspections. It is all very fluid, easy, and intuitive. They run a tight ship with good communication.Best rental experience we’ve ever had! (We have rented with 8 other rental companies besides)

Destin Morley: Had an issue and the owner called to resolve it very quickly

Allison Vestbjerg: Yazmin was very helpful with helping us through the rental process. She answered any questions we had and made sure we had everything done so the house was move in ready when the time came. Yazmin still continues to be very helpful, and the rent is very affordable.

Abbey Finlayson: They called me on a Friday and told me my application was accepted with my co-signer. Then on the following Monday they called and told me it wasn’t accepted. Not sure why I was lied to, to begin with. But I’m very disappointed why they won’t call me back nor answer the phone when I call. Poor management. And very upset with the service I was given. I’m adding to this to say after I spoke with my dad, instead of being lied too and knowing everything now you should’ve just rented me the place instead of giving me the run around. Have a great day too

Jennifer Cooke: My electric was fixed as fast as possible

Ronald Hunsucker: I really appreciate the communication from the executive staff at SPM. Especially Flavia. Awesome manger very professional and still approachable with tenant needs. She responds via email and phone quickly. Jon also is timely and approachable.

Solomon Han: Great response time to emails and maintenance requests.

Lindsay Pals: "I know you have been chipping away at repairs and maintenance during your time managing my property, so I just want to say thank you. I have had many life transitions since Simple Property Management has started managing and it has been a relief to know I can trust you to do what you see fit and still respect my financial preferences."

Emily Lewis: Always very responsive and considerate. Jon does a great job and always lets me know before and after he does some work on the place, which really calms my anxiety. And I love this place, wonderful apartment to be in.

Mu Cornell: Jon has been managing my rental property for years! He is so helpful and has always been keeping me updated on all situations. I would recommend him 10/10 if you want a hands free investing experience!

Neida Pacheco: Positive:Professionalism,Responsiveness,ValueThey are an amazing team, Flavia and Pablo worked with me hand in hand until move in day, they were super patient and helpful with all my concerns and questions. I would definitely recommend, thanks to them I have a new place to call home!

Sajit Ganapat: Jon and his team do an amazing job managing my rental property with minimal effort/time needed from me as an investor. I absolutely LOVE working with simple property management and they are always very quick in responding to my questions. 10/10 would recommend.

Skyline Exteriors: Qwest is a great, local company to work with! We have had a great experience working with them. Definitely recommend giving Kevin a call!!

Matthew Boynton: The people I talked on the phone with were pretty helpful all around and were nice. Rating due to egregious pet policy. Has a list of dog breeds that they don’t allow due to aggressive nature like a German shepherd. Unfortunately, I’ve seen more small dogs prove that this policy is a little nonsensical. On top of that, you’d have to pay $400 in pet fees plus $25 a month for a beta fish in a 3 gallon tank. I don’t know who wrote up their pet policy but it surely could use an update and getting with the times.

Ravi Kumar: Kevin has been managing my rental properties for years! He is so helpful and has always been keeping me updated on all situations. I wish to thank Kevin and his team at Qwest property management as they have been and are very attentive, understanding and resourceful in responding to my needs as an owner. I absolutely LOVE working with Qwest property management and they are always very quick in responding to my questions.Great service managing rentals in Grand Rapids! I would highly recommend them.They're the best. I'll never work with anyone else.Ravi Domathoti (Client)

Aaron Van Dam: Positive:Professionalism,Quality,Responsiveness,ValueI have worked with Kevin and the team for many years. I own multiple properties and they manage all of them. I have quality tenants and positive cash flow… what each investor wants in their property manager.

Jesse Souders: For anyone out there looking to rent a place or are on the other side and you need a property managed, do not pass up the opportunity to work with Qwest Property. Kevin and his team always take care of the renters (if there happen to be any problems) in a crazy fast manner. And as far as an owner working with this team, we'll let me just say, DONT make the mistake of trying any other management company in G.R or surrounding area. This Company is very professional, in a way that it Makes you feel super comfortable either with your investment or your monthly rent. Isn't this what we are all looking for, a company that does what it says and advertises? Bravo, and many thanks to Qwest, really thanks!

Praphul KP: Working with Kevin and Qwest has been hassle-free from day1. Kevin is an utmost professional right from when he sets up the first inspection with you. I was an out of state owner of a rental property and Kevin's team had managed it for me. The communications were impeccable in quality and thorough. The only things I would like to see is better accessibility to Kevin during the process , I understand he might be busy but sometimes it's better to hear a voice when we are in the process of taking decisions. I also sold the home through Kevin and it was a good experience overall. I surely recommend Qwest for GR property management needs.

Jakob Szilagyi: Rented from them for 3 years. Never had a late payment or any sort of issue. Constantly tried to pin fines and extra fees on us. Extremely difficult to get ahold of, delayed any sort of maintenance request in attempts to get out of paying. House was not inspected at time of move in and had many issues. Would never rent from this company again.

Seth Galligan: I am a real estate investor in Grand Rapids and would definitely recommend Qwest Property Management. From the first conversation I had with Kevin, his professionalism and skill have been impressive. Every detail Kevin described to me about how his operation works and how management of my investment would take place has played out exactly as he described. He has efficient systems in place and I have access set up that provides me with full visibility into the services being provided and the costs associated with those. One thing I especially appreciate is that Qwest seems to demand fair rates from contractors - I have not have any unpleasant surprises when looking at invoices on the portal. In terms of communication - every time I reach out to Qwest, I get back a thoughtful email within a few hours. We will be placing more of our properties under the management of Qwest in the future. Thanks to Kevin and team for the good work you do!

shanicka Johnson: My landlord rental property is in this building

Alannah Witham: Qwest property management made the process for renting out my condo very simple. It is well worth it to have them take care of everything. They are very knowledgeable and helped sort out issues when it came to my Home Owner's Association being skeptical about the rental process.

Jill Gleason: We have been renting from Qwest for a couple of years and I think they are a good company. The staff is friendly and helpful. When I need service, they usually have someone out quickly who is friendly and quick at repairs. Absolutely recommend renting from Qwest.

Andrea Bresser: Meld was quick to take care of the fallen trees in my back yard after this last ice storm! Very good crew who also fixed my fence that was taken down from the large branches that came down! Very good time frame from when I first called, to them coming over and getting it done!

Deborah Conley: Qwest Management took over the management of the duplex I live in about a year and a half ago and they have been very quick and responsive to any requests I have had. Last week during the middle of the polar vortex my water heater decided to start leaking- this thing was very old so it did not have an alarm. By the time I noticed it was leaking it had flood part of the basement and a finished room. I couldn’t turn off the water heater because the handle was stuck. I ended up having to turn off the main water. I called the after hours number and had a call back within minutes explain what was going on and that we did not have water and Kevin immediately got ahold of a plumber and carpet guy to come out that night to assess the situation. We had water back on that night, a new water heater and the water removed from the basement in less then 18 hours. This was amazing. I really appreciated the quick and thorough work that was completed. I have lived in this home for over 10 years and the previous management company never was as conscientious. Thank you Qwest for making a bad situation better quickly.

Shandon Bowden: Honestly, I don't generally write online reviews, but I've been renting from Qwest for just about 4 years now. That in and of itself should say something. I've never had an issue with them, even when things go sideways that are completely my fault they go above and beyond with understanding and working with me to set things right again. I could not give a higher recommendation to anyone looking to rent.

Ginja Ninja: Background check and sign up are fairly extensive but worth it. Company cares about Tennants and the house. Quick to repair things and everyone is very nice. Online rent pay is awesome!

Joe Toma: Kevin and Qwest property management have been managing my property since 2012. During that time I have experienced nothing but excellent service from Kevin and his team. Anytime there is an issue with the rental we are notified in a timely manner with the details, options to address the problem, and the cost to do so.With Kevin and his team at Qwest property management, My wife and I never worry about our property or how it is being taken care of. I would recommend them to anyone looking to rent their home.

Philip Stel: Qwest has been superb throughout our time with them (almost three years). There have been a couple of glitches (not their fault) and they went the extra mile to do the very best to make everything right. We highly recommend Kevin and his crew.

Sara James: My rental experience with Qwest Property Management has been excellent. Kevin's professionalism and attention to detail far exceeds that of any rental company or complex that I have used in the past. Any maintenance issues were quickly repaired and the communication between myself and Qwest was always prompt. I highly recommend using Qwest as both a management company for your property or as a lessee.

Mathew Nielsen: I sent in a maintenance request for new door sweeps and a blind a couple weeks ago. The response back to me was prompt and detailed. Because I work from 6:30 am until 2:30 pm and often stay late until 6:30 pm, it was difficult to actually talk with anyone besides email and texting. Kevin and Emma worked with me around my schedule to ensure the issues were fixed as soon as possible. The maintenance man Marco also worked around my schedule, was very professional, personable, and did a great job at asking if I was satisfied with his work. I am very happy to be staying at one of Qwest's properties and would recommend using them for all of your housing needs.

Sean Larson: I met Kevin (the owner) at the Rental Property Owners Association several months ago. When I closed on a house in late October and couldn't get it rented on my own and started to worry I gave Kevin a call.He personally visited the property. He went over the place room by room, explained what he thought the target rental rates should be for the neighborhood/style of house and demographics and explained the whole contract details with me clearly like I was a first timer (because I was, well it was my second property/first management experience). There was NO sales pitch which was great and actually showed me more confidence in the business.Ever since hiring Qwest I have had any and every question a rookie like me could ask explained in detailed, yet simple terms and I have had no regrets with my decision whatsoever. As my portfolio of houses grows Qwest Property Management will be my go to source for management if/when I need them.Bottom line: if you're new to the game or a seasoned pro looking for a team to take on many properties at once you won't be disappointed with Qwest.

Maria Zalazar: Worst service ever, they stole our money. They said the were going to deposit us the rental collected and they never did. Not only that but also they have never replied our emails o messages. They are scammers. DEFINITELY I DO NOT RECOMMEND THEIR SERVICE AT ALL.IT'S BEEN 4 MONTHS SINCE THEY HAVE DISAPPEARED WITH OUR MONEY.-

Taylee McDonald: I am a tenant through one of their properties. I lost access to my appfolio account and it won’t let me change my password and I’ve tried contacting them so many times in the past 2 days and not a single person has gotten back to me. I have heard absolutely nothing from anyone. Extremely unprofessional.

Ellie Wierenga: Some of their rental properties are run down&outdated

Rachel Maxfield: Positive:Professionalism,Responsiveness

anna ellege: Positive:Professionalism,ResponsivenessReal Property Management's knowledge of the rental industry, combined with their passion for delivering the best service to their tenants and owners makes them #1!

Haleigh Blackburn: Leaves Tenants WITH CHILDREN Without Hot Water or Gas To Cook For 4 Days.

Jessica Graham: Positive:Quality,ValueExcellent Communication ! Clean Livable Looking Place for A Price That Is Reasonable. Also quick response on maintenance requests! Pics to come when Im done unpacking!! Property Manager Nicole at the Grand Rapids has been very helpful! TY😁☺

Natalie Weller: Critical:Professionalism,Quality,ResponsivenessMy roommates have applied to several places through here. We rarely get call backs or email back from those applications. Also application fees are non refundable (which in any normal situation would be fine, however to not even hear a response back is so unprofessional) please do better

Angela Jewell: Never call you back. You have to hound them to vet them to answer there phone

Michael Flores: Positive:Professionalism,Quality,Responsiveness,Value

Zach Nelson: Positive:Professionalism,Quality,Responsiveness,ValueStaff has been very nice. They were on time and professional. All inquiries are being answered in a timely fashion.

Dan Beirne: I am a land lord in GR and RPM was unresponsive and unclear with fee structures. There was one employee who was wonderful and communicative but she is no longer there. Unfortunately cannot recommend them.

Samuel L: INITIAL CONVERSATION BELOWHello, I hope that you are having a great day. I am not sure if this is who or how to go about his, but I cannot get a hold of anyone by phone or text because of my phone is not working. I am on a month to month lease at the property in Big Rapids, and I truly don't know what to do. My Realtor Amanda has been an amazing blessing in helping me acquire the apartment for rent, after I was forced to move by my Landlord who evicted me to move her son in after I lived there for 5 years with perfect tenancy. With less time to move than was legal, Amanda was still able to find me a place which I took without looking at first because it was literally the only available property in my price range and relatively in an area that I felt safe and I did not want to have to sleep in my car. Unfortunately I am not going to be able to stay there because it was a lot smaller than I had imagined and one of the closets in the pictures I had seen I had mistaken for a bedroom because of how the angle of the picture was taken I thought I had the whole bottom half of the duplex and not a 1/4 of it. I had to rent two storage units to fit my things in and place the rest at one of my mother's houses. After speaking with her she offered me a blessing and an amazing opportunity to live here, rent free so I could save up for my own home if I chose not to want this one. I mentioned this to my Realtor about a week and a half to two weeks ago along with how to go about ending my lease. I was told that after I paid my rent on November first that I would have to then put in my notice, and the issue arises with receiving my deposit back and the cost of the carpets to be shampooed. I have never slept in the apartment and have only been there once to drop off some of my clothing which you may inspect the apartment to validate the truth or ask the other tenants how many times I have been there. I truly do not have money to waste as I already have just to cover the costs to rent. which was $1245. I truly hoped to be able to stay there on my own but with the costs of the units and the price of rent having gone up after it was posted for less and was told I could move in at that cost, I simply cannot afford everything in the long run if I were wanting to save up for a different home. I know this is no ones fault and I hate how much life has changed for me int he past month, but I accept any change as a part of life, and just wanted a little peace of mind as to how we could go about ending my month to month lease. I am so sorry for inconvenience this may have caused for anyone and apologize I could not get a hold of anyone sooner - as my phone has been temporarily out of service. I don't know how to get a hold of who I need to but this matter is urgent as I cannot bare the thought of having to pay money I barely have for another month to rent a place to store my clothes. Thank You so much for taking the time to read my concern and I pray I may have a response that allows me sleep at nights because being able to get my deposit returned is going to be crucial as my alternator is starting to show signs of going out with the electric dimming periodically, or it could be a loose wire, which I pray to God is all that it is. So much hardship for everyone during these times I really hope this does't have to be one of them. Again, Thank you so much and I look forwards to hearing from someone. I hope that you have a wonderful day! God. BlessAmanda PetersYou signed a legal binding document, whether you have been there 1 day or a year I am going to go by what the lease states. I am very sorry to hear that you are going through a rough time but unfortunately the lease holds both of us responsible. You can pay November in full or I can prorate it which will come to 312.49 making a difference in saving of 312.51. According to your lease a receipt must be provided for the floors. When you are ready to actually move out please turn in a forwarding address for your security deposit and turn in all keys.Thank you

AJ Storck: Positive:Responsiveness

Nicole Gomez: RPM has been absolutely wonderful to work with! They have excellent continuous communication, resolves issues with professionalism and in a prompt timely manor, and will do what it takes for success.

Asha Phadke: We tried RPM with two separate properties, and their communication and response time was poor both times, over two years. They worked with us on our rate for adding a 2nd property, which we appreciated, but we rarely heard back from Matt in a timely manner. Other staff were very helpful and kind. After we finished our second year with them, we changed management.

Marc Green: No consideration for the customer. Just funneling money out of my bank account and making living in Grand Rapids less convenient. They should consider training their employees.

Michaela Meckes: Terrible communicators. We've had so many issues as their renters. Any time we have called with issues, they have been unresponsive. They are unprofessional and unwilling to work with their renters.

Margaret Russo: App process is a joke to rent w good rental history references and a government co signer I still need a co signer like really? What do u think the rental assistance program I have would be considered 🤔

judith: My daughter had called and called and called for trash pickup and other things at a Kentwood property. No one EVER shows up or calls back ! She tried to pay her rent today and screen shot the page that said she owed $38. And $9.99 online fee. She couldn’t understand why the whole rent amount wasn’t updated but she paid it and now she’s getting an eviction notice and you won’t answer ?? This company is the worst. This Apartment management company is worse than the last one. Stay Away !!

queen moni: I love compass property they never let me down and they always come when I need them thank you guys so much

Gloria Perez: Charlie fixed my bathtub and my shower and my electrical issues, he is great!! Thanks Charlie!!

Danette Crump: I have had a wonderful experience with Compass PM. Charlie was very professional and helpful. Will recommend to others

stephanie smith: Charlie Bristol knew his stuff and was very helpful! Very appreciative!!

Kaley Fairbairn: Charlie was great and super helpful answering all my questions!!

Starla Frakes: Charlie was great! Thanks Compass!

Angel Farr: Charlie is one nice person

Shay Bristol: Compass is a great company and charlie is awesome!!

Dallis Erdman: Thank you Charlie! You did such an amazing job and definitely helped me through all my questions. If you have an issue or problem at Compass Property call Charlie he'll work with you

Tina VanderVelde: Compass is who you need to call to get the job done.Charlie Bristol he's your guy😊

Darth Vader: I recently had rpm come out for my home and Charles was the employee. He was very polite and did not make me feel uncomfortable or inconveniencing him from working I had to be at the house that day because my kids were home and he worked right around them!! He did a great job too

Phyllis Calkins: My experience with Compass has been good. Charlie was very responsive to my needs and took care of my issue without any problems. I would recommend Compass and especially Charlie to help with maintenance needs.

Charlie Bristol: I would recommend compass property management to anyone!! Charlie is great!

Scott Smith: Charles came fast and was able to repair my sink I hope I get him every time

Julie McLain: Charlie saved the day! Thanks Compass!!

Jax William: Great company and great maintenance services. Thanks Charlie!

Charlie Lasher: Charles was very professional

Tamara Rogers: Great company! Especially Charlie! He was very friendly and did a great job

angher 750426: I wish these people would stop buying properties everywhere and renting them out extremely overpriced! It's not fair to people that need homes to buy, and these bigger companies are coming in taking over everything including rural areas!

Juan Fuller: This location is difficult to see from the street and the sign isn't any better

angela kaiser: They were pretty good.

Fawn Daquila: Really polite and professional.. Always answered any questions we had and were very friendly..

Sydney Mejeur: Terrible communication, extremely predatory, dealt with near extortion, almost impossible to get answers from their staff

Katie Keeler: DO NOT RENT FROM THEM!I am doing this review in hopes to save someone from experiencing the same issues that I’ve had and continue to have with this company. They took over the unit that I was renting from our former landlord back in 2021, and from the very beginning we’ve had nothing but issues with them. They are next to impossible to get in touch with unless they need something from you, the management is less than adequate to say the least, and if there is anything wrong with the unit it is almost impossible to get them to fix it. My best advise to anyone who is looking to rent from them is don’t, but if you do, get everything in writing and keep ahold of it because the way they do business you are going to need proof of everything.This is a company that does not care about their tenants and are only trying to make a quick buck by any means necessary. They have poor business practices and skate just above the law to make it legal.

Tammy Reberg: Yvw

Stephani Clark: They say they care about having a great relationship with residents but continue to raise the rent, a year ago rent was $775 with utilities now the rent is $895 plus $30 for utilities, the apartments aren't even worth it. Been without a laundry room, balcony or backdoor since February. Remember you have rights to withhold rent if you don't get access to things that specified in your lease!!

Ruth Gunneson-Poling: Asked several times for main door deadbolt to be installed. It just fell out while opening the door tonight.

James Longman: Offered lease renewal 2 weeks before end of previous lease. "12-month" was offered for 20. As a student, this was not acceptable, especially ending in April. E-mails and phone call were not returned. Issues of paying for other tenants washer/dryer and hot water heater usage went unanswered, as well.

Antonia Steward: DO NOT RENT WITH THESE PPL they adjust the rent based on the tenant, the maintenance is horrible nor do they return phone calls...I DO NOT RECOMMEND THIS PLACE TO ANYONE...Its a good starter apartment but nothing long term about this place...Plz do ur homework before signing a lease with them

BATASHA MORGAN: Quick and easy application process

None Sampson-Lyke: So far since place Management has taken over my rental it has been a lot better than the previous owner. They usually are good with getting things done and ginger has been quite nice. It's much appreciated.

Shanika Duncan: Me making a payment was never the problem it was Place Property Management misplacing 3 money orders that I put in the drop box so yeah 1 star. Poor management the judge even said that.

Doom Frog: DO NOT RENT THROUGH THESE PEOPLE!!! Only giving one star because you can’t do zero. This place is literally robbing me and my sister for damages we didn’t cause and they don’t have our security deposit, so they’re charging us directly. We were through another company who sold our unit to them and they didn’t even contact us for two months. They didn’t do anything to get back to us about repairs while we were there. They’re uncooperative and after your money just like other corporate.

M Dillard: They took over from another wonderful company. Amanda is rude and doesn't know how to speak to people. We've been sent a notice for a rent increase when we signed a lease. They won't remove an old leasehold after numerous attempts. They could def have better communication and can learn a lesson in customer service.

Kenneth Moore: From the day I submitted my application, to the day I moved out, Houston was accommodating, understanding, and flexible. About two weeks into living in our apartment in Swiss Village (part of Spring Lake), the apartment above us had a massive leak. It started raining in our apartment. A lot of our stuff was destroyed and the entire ceiling needed to be replaced. Houston made it right. He hired guys to come replace all the drywall, and while the building was being fixed, he put us up in the Holiday Inn. He also took $200 off of our next rent payment to reimburse us for the damage to our things.Place uses an online system called “AppFolio” which makes it incredibly easy to request maintenance, manage your payment method, and view your lease if necessary. This made everything very convenient. Anytime I had to request maintenance, I would do it through the app. Usually the next day, the very friendly maintenance guy, Bill, would come by and fix our issue. Besides the major leak, there were no serious issues—just broken cabinets, drawers, etc.Finally 8-9 months into the lease, we decided to stop renting and buy a home. I had saved up enough money and built enough credit (partly thanks to Place since they report your rent payment to the credit bureaus) to afford a down payment. While other landlords would have strictly abided by the terms of the contract and forced us to pay rent for the rest of the lease, Houston made us a deal and let us out 2 months early. Why did he do that? He didn’t have to accommodate our needs. Simply put, that is the kind of thing he does, and that is the kind of guy he is.You will not regret choosing Place Property Management as your rental company.

Ryan Hein: We had dealt with some issues for our entire lease but Houston worked well with us on resolving them.

Alyssa Hankins: Once Place Management took over my rental, which was previously leased through the amazing Shift Property Management (which we had no problems at all), things have gone to hell. The communication, billing, and maintenance are all over the place. We’ve had random sub leasing fees thrown at me (when I still live in the house) which I had to call to get them taken off of my name. If you ever need something fixed they won’t tell you a price ahead of time, and they will charge your ledger. If you don’t pay the bill you didn’t know you were going to have for something they fixed immediately, you’ll get a late fee every day! Raised rent in the middle of a pandemic, in a house that is NOT worth $1,300/ month. They won’t allow you to talk to the property manager of your rental if you have a problem... poor management all around. Can’t forget to mention the squirrels and mice running around in our ceiling and walls for MONTHS. After having two maintenance guys come out they are still in my house.

Lady D Gemini: I rented from Shift Property Management for apprx 4 years. The employees are exceptional, especially Jack. Jack was always consistent with his professionalism, compassion for his work and a Strong Will to help others. Without Jack in that office and lets not forget about Sam, I might not have had a chance to rebuild my life after the many casualties I had just experienced. Although, the owners of the property I rented were somewhat jerks, Jack and Sam made it easy to forget that the owners even exist. I would most definitely recommend business with these two. If I needed to ever rent again, this company will be my first choice. May you continue to be blessed Jack & Sam.

Sarah Knoll: Such a great property management company to work with! Always super responsive and helpful! Jack goes above and beyond to help and willing to work with you to meet your needs! Highly recommend shift!

Margaret Shin: I have been renting out my property through SHIFT for 2 years. I've been very pleased overall with the team. They are communicative, honest, and responsible. Things happen, as they do, but the folks at SHIFT are fair and reasonable, and have always done what they could to make things right. Jack and Sam have both been great to work with. I trust them both.

Phil Bajema: My wife and I own several rental properties in Grand Rapids. We live out of state. After getting referrals from others, we settled on Shift. Best decision. They take care of everything promptly and expertly.

Danielle Golisch: I have rented from shift property management for 5 years. They've always done a wonderful job and answered service calls promptly. Any issues have always been resolved to my satisfaction. Jack and all of the stuff there are extremely helpful and knowledgeable. I highly recommend to anyone looking to rent in Grand rapids.

Jesse Bulthouse: Exceptional service from the management team, especially when it comes to acknowledging and addressing any issues that arise immediately!

Sam Onan: I have been renting from shift for over a year now and they have been nothing but helpful every step of the way! They are quick to resolve any issues that may arise.

Joseph Henderson: Great place to find you home

Carter Yonker: These guys made the typically stressful moving process a cake walk. They were always there to help with any questions, and had beautiful listings for great prices. I was able to self tour an apartment within hours of viewing it online, and applied the next day! Definitely the best apartment I've ever had, and best landlord. Would recommend. 👍

Budget Plumbing: I have used shift property management for years. I have had great tenant placement on all of my rental units. They have saved me so many headaches throughout the years. Also we have worked directly for them as we are a small plumbing company. All the jobs that we are assigned are set up perfectly. Also they are right on time with payment. Great work guys.

Kaelyn Richards: We have had Shift for our rental property for a year and a half now. We have had some issues with a renter not paying on time and some minor repairs. Shift is always on top of things and communicate quickly and throughly to let you know what is going on, why, and what they recommend to resolve the issue. If you ever have questions about statements Sam is quick to respond and explain. Whenever I have called Jack the manager with questions he typcially returns my call within minutes! Great people to work with on a property! Highly recommend!

Ingrid Nelson: Very responsive and communicative! I have had no concerns with Shift Property Management. Nice people to work with!

Alan McLellan: I have been using Shift Property Management over over 10 years. They always do an amazing job, are super reliable, and super friendly to work with. Always quick to answer when there are any issues that need to be resolved. Would definitely recommend!

Jim Morrison: Shift has managed our rental property for four years. We are happy with the service. Minimal input needed from the property owner. Renters have also had a positive experience.

Peter Bartell: I can’t thank Devin and Jack enough for all the effort they put in to get us into our home in a fast and efficient manner. We were in a pinch to get moved in quickly after a very bad experience with someone else and Devin made sure to turn around all the paperwork and get us the keys to our new place within days. Just amazing. I highly recommend working with these incredible professionals. Thank you!!!!

barb Miller: I love renting from this company! Open communication and fast to fix things! I’ve been with them going on 5 years! A+

Haven Hill: Just moved into a new rental through Shift Property Management and the entire move in process was so smooth and easy! They are quick to answer questions via email or phone and are very friendly!

Tony Kovicak: Sam, Jack and the entire Shift Management team is outstanding! Highly recommended, and quick to respond to my questions and concerns. I've used Shift for the past 4 years, and I continue to recommend and be impressed with their down-to-earth personal approach to managing through the complicated property management process. Even with tenants that challenged us, we quickly and decisively made an action plan, negotiated with the tenants and solved the problem in order to get new tenants in without losing a single months worth of rent. I have managed my own property for years, and always felt I was able to 'get a good deal' on services, but their extensive network of subs & contractors provide a fair deal that I wasn't able to match on my own, regardless how much I tried. I've come to terms with the fact that I'm not the best negotiator of services - I now let Shift handle these situations 100% - giving me time back in my busy life.

Dylan hammond: Communication has always been one the best things about working with Shift. Whenever we have had an issue with our property or a question they are super quick to resolve any concerns we may have.

England Avis: After renting from Shift for 18 months, we're left feeling they prioritize care of their property owners rather than tending to the tenants renting from them. It was common to have to communicate needs and spell things out more than once in order to get their attention or response. Mulitple times on different scenarios we were met with the response that "this should have been addressed X amount of time ago, sorry" - when we had already communicated multiple times about our lease agreement/needs not being met (black mold in ceiling was only addressed after multiple reminders, same scenario with lawn not mowed for over a month, missing the return of our security deposit within 30 days). Beware that you will need to communicate your needs and remind them of your rights as a paying tenant or you will be overlooked.

Mark Thompson: Presley was not only punctual but also very welcoming. I appreciate it his willingness to answer questions on the spot. He handled the eight different people who were all looking at the same house with poise and clarity. I appreciate it his professionalism.

Marcell J: Really a good living experience, maintenance was always friendly and helpful! Leasing company operates really good!

Dallas Champion: I have always worked with Alexis. She is always so kind and helpful. I highly recommend.

Tiffany Wilhelm: Staff at LeaseGR is always available to talk through situations and they are proactive problem solvers for both landlords and tenants. I cannot recommend them highly enough! If you need a professional company to manage your property, look no further. They are a full service company who will inspect, photograph and list your property. They will screen applications. They respond to maintenance requests. And they manage all of the income and expenses as well as communications between landlord and tenant. They have made managing my property absolutely effortless on my part. Amanda and Alexis are always a pleasure to deal with.

amanda madsen: So far, so great! Super helpful, very easy communicating, and the place was nice and clean upon move in.Thank you for the awesome service, Alexis.

Kim Gregory: Great Customer service.

Andrew David Speas: My wife and I rented an apartment through LeaseGR for 3 years on the West side of GR. We didn't have any problems, any fixing needed through out the years were fixed very easily and their response was very fast.We do recommend renting through Lease GR!

Lizz Lemon: I had a great experience renting through them!! Alexis was so helpful and so easy to work with, and I absolutely loved my apartment!

Pete Honderd: Very easy to deal with and they do a fantastic job finding quality renters

Forrest Wakeman: Well maintained home, highly responsive management. A great rental experience overall (I lived in the home for six years and LeaseGR was always prompt, courteous, and efficient in solving maintenance issues). Great people to work with - highly recommended!

Sphynx Cat (Sphynx): not going to beat a dead horse here... read the other 1 * reviews.. they are accurate... we had black mold on our toilet it was also leaking... and no one came to fix it in 1 year until we moved out then they remodeled...and raised the rent I'm assuming that was planned because they wanted to up the rental rates and since we lived here for 6 years before leaseGR... they couldn't jack it up reasonably or legally we also had neighbors that were louder than hell and we called the police 6x on them, and then reported to lease GR... they did nothing glad to have parted ways with this company.

BTS ARMY_7: Worst communication I've had with a professional in a while. But, this is a company out of grand rapids, MI. So...edit facts: since YOUR staff returned my call yoy are saying your staff was very unprofessional. I never called yelling and cursing. That's pretty ignorant. She however, refused to tell me where she was calling from, nor what her company functions as. Plz keep the facts straight. Its communication plain and simple. The real reviews aren't all the five stars, its how they handle one star reviews, not deflecting.

Emily Warren: UPDATE: We have lived here going on two years now and we are still just as in love! The leasing agents are so friendly. They are quick to handle any maintenance issues and are willing to work with you on just about everything else! This has been our favorite rental to date.We are in the process of moving into a new rental and the office ladies have been AMAZING to work with! They are always prompt to answer questions, and always pleasant when I call with my million questions!This makes the rental process a bit less stressful. So excited to move into our new home!

Sandy Raye: Critical:Quality,ValueKnowingly Leased us a house with a flood for a backyard when spring came.. we actually had ducks in the backyard every day.wall in basement bedroom caved in. Worms all over wall. Had our water turned off by the city because they didn’t pay the bill. . Rented dirty house with old paint job. Avoid

barbara: Positive:Quality,ValueWe rented an apartment for 10 years that was managed by them! Maintenance was always available and things were fixed in a timely manner. We were so happy there for 10 years but our kids were growing up fast and we knew we had to move on and find a house.

Hills (Hillary S.): Positive:Professionalism,Quality,Responsiveness,ValueThis management company does an excellent job of listening to needs of tenants, proactively giving out important information, and keeping things in good order. Very easy to work with and always quick to respond to questions or concerns. Everyone I've talked to meets you on a person-to-person level which is really nice.

Alyssa Ford: I have never been so pleased with such customer service before. Alexis and the agent Kallie were such a tremendous help and went above and beyond to help me find a home. With being 4 hours away from Grand Rapids, they understood how hard it was to do this. They made the process way easier than I could have ever pictured. They are so kind and bring so much bigheartedness to their position and I appreciate that more than ever. Thanks again ladies for helping me in ways I felt like you didn't have to, but did. I very highly recommend this company.

Logan Flowers: Positive:Professionalism,Quality,ResponsivenessLeaseGR helped me find an apartment very quickly. They walked me through the steps of apartment hunting, lease signing, and move-in! The team is very responsive by text, call, and email. I specifically worked with Alexis from LeaseGR and she was a rockstar.

Jean Entingh: Positive:Professionalism,Responsiveness,ValueI rented a property for two years through Lease GR. They were professional and managed the property well. I would definitely use them again.