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1. The UPS Store - Kentwood
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· 65 reviews
2500 E Beltline Ave SE STE G, Grand Rapids, MI 49546, United States
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Nicola Schulten (Impeccable Equerry LLC): I popped into this store to ship a package using my UPS account. I advised them I was going to prepare the label on my phone and email it to them to print. A man who seemed to be the manager showed up and said we charge $5 to print the label. I said "$5 just to print the label?". "Yup, service fee" he replied.No. Absolutely no way. Simply out of principle, and I walked. I am writing this from the car, outside the store.Just because I have an account, it looks like he wants to recoup MY savings for printing a label. Absolutely no way! How can you run a business like this? Customer no service.What a sorry state of a business model.
sairam reddy: One of the ups useless store representative working here don’t have common sense and how to handle the customers teach him some manners.
Mya Fassbender: 50/50 whether you actually get your mail if you have a PO box here. The heartbreaking frustration I go through every month tracking my stuff only for them to lose it is consistently a letdown. But alas I'm used to it and I literally have to have my mail sent somewhere so it's like a never ending cycle of chaos. I'd pay 3 times more to know I'd get my mail every single time I'm supposed too. I think they put it in someone else's box without looking up my name and box number. I truly think they care that little about my federal mail. Brb Crying forever.
Lucy Kirkwood: Every times I tried to drop off an amazon return package without the box, they always tried to make me pay extra for a box ($8 at least per box) in order to finalize the return. This only happened at this specific location, this never happened at other UPS locations (cascade and Grandville). And there is always a long line of customers and only one representative.
Jeremy Sear: Excellent service from the young lady and had Excellent service from the past. I accidentally hung up on her before heading over with questions and she was proactive and had my printed labels ready and shipped my box in a fast time. Would highly recommend this particular ups store.
Susan Verwys: I have had excellent service with this branch. I would like to most highly commend a young man named Jacob who works there. He is courteous and helpful. Today another gentleman helped me and he was wonderful, too. I am sorry I did not get his name.
sansnom54: Good service
Kendall Rose: I'm obsessed with this UPS store location. The staff is always above and beyond helpful, efficient, and pleasant. I had a really tedious packing task (bundling over 300 pieces of flatware to return to a rental company in specific quantities, then bubble wrapping it all), and just as I was about to start doing it on a side table, Jacob offered to take care of it the following day and ship out the package in the morning. This location is super business-owner friendly and I have also used them several times for Amazon shipping and returning. Highly recommend using this location if you are looking for customer oriented, friendly service for shipping and post needs!
Tori Baker: always the BEST service
Rachael Rubio: Drove all the way here, there are 2 employees inside. The lights are on, the sign and website says open until 7pm, I was at the door at 6:54pm and the door is locked and gates pulled down. I knocked on the window and they ignored me.I did this same transaction a few weeks ago and it took the guy 30 seconds. I love to leave great reviews, but this really stinks. Wasted 30 minutes of driving time, & have to come back again.Say you close at 6:45 if that's when you lock the door!!!
Brittany Jackson: Great service, no issues and my needs were met. Thank you!
Jessica O'Neill: Was charged $3 to print an Amazon return label, which is 1 piece of paper. I later confirmed with Amazon that this is supposed to be a free service for their returns. I reported the location, and will not be returning. I highly recommend using another UPS.
Ayman Abulwafa: Buy your postage online you save half , bad customer service. Disappointing
Annie lynn-le: I had gone here to print a few ck stubs. The clerk had told me it was a service fee of 3$ for 3 pieces of paper. Any other place is usually cents. I was shocked. I explained I only need 3 sheets, which if they'd helped me I'm sure it could of fit on one. I told the man Martin ? (The name on my receipt as a cashier) that his price must be wrong. He said well it's one to 20 sheets for a flat rate of 3$. I said well you still charge 3$ for one sheet of paper? He said yes. As I was still printing it because I had to have it by yesterday,he walked away and another employee had come over with the paper to ring me up. I didnt catch his name, but I asked why it was a dollar a sheet basically for me ? I said I know it's not free but every other place I've gone is 15 cents usually, like Fed Ex on Alpine Ave, (which I was going to go there first because they have excellent customer service but were closed at 6pm) so he proceeds to tell me well its 3$ I was not only appalled by the price gouge but also he wasnt the friendliest person. With an attitude like that it's no wonder why they dont have a 5 star rating. Since I was hard pressed for it I had to get it or I would of walked out. I paid the man and said your prices are way to high. He didnt seem to care or even make maybe an exception this one time at a cheaper rate. Was just highly disappointed and I will not return to this location. Don't bother to waste your precious time or money here especially for printing a piece of paper. The cost is way to high.
P. Defoe: The woman working could provide very little information about some very basic ups services from the website.
John Dough: Love this location as it’s so easy to get in and out of. Also very friendly and knowledgeable when it comes to shipping fragile items.
Richard Winkler: Love this location
Katie Beerbower: 3 stars only because despite the website and signs within the store saying that they offer passport picture services, they aren't actually able to do it. The guys working were very helpful and directed me to a Walgreens that could help me. Store information should be updated to reflect services offered.
Michael Jackson: Great store with a great owner.
Brooke Finlan: Spencer was so kind and pleasant today when I was in the store. I'm always shocked at how many not kind people there are that work in the hospitality industry. That wasn't the case!She was asked the same question by multiple customers and she acted like it was the first time she has ever answered it that day. Thank you for the kindness and grace, Spencer. You are great at what you do.
Emma Dawson: I ordered shoes and my jewelry for homecoming and they tried to deliver the package at 1:40 when my family and I was at work and school so no one was able to get it so they brought it back and we tried to pick it up the day of the dance they said we couldn’t until Tuesday. So long story short they ruined my homecoming.
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2. Pak Mail - Grand Rapids
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· 20 reviews
1971 E Beltline Ave NE Ste 106, Grand Rapids, MI 49525
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A Hartman: Jeff was super helpful with shipping out a last minute package!
Nikki Wall: Fabulous service in shipping a painting to Seattle wa
Andrew Felten: Very helpful and they had a lot of options for shipping multiple packages and large letters.
Mike and Jan Biferno: Jeff at Pak Mail did an outstanding job shipping a collection of household items for us to the West Coast. He was able to consolidate dozens of odd shaped items into fewer manageable packages at a more affordable price. Best shipping experience I've ever had.
Brent Smith: Jeff at this Pak Mail location created a fantastic crate for a large framed picture I had that will be shipped on a semi across the country. It’s built solid, he used high quality wood and he had it done quickly. Jeff was knowledgeable and fast to respond to my several inquiries. Highly recommend
Sherif A. Fahim: Excellent service! Helpful staff
Justin Kyllo: 2-star - The friendliness of the staff was excellent, as was the process. Where they fell short was the service provided. I wanted an envelope 2-day shipped to a PO Box. The service suggested, by them, was FedEx. After a two (2) week process, the package was finally delivered (FedEx apparently can't deliver to PO Boxes). I understand things happen, but if you are going to provide a third-party shipping service, the personnel and/or software should understand the rules for picking what service.Original Update: The owner called, apologized, and offered a refund; I appreciated the sentiment and explicit ownership of the mistake. 4-star for the shipping oversight.
Andrew Rosenberg: Don't go here if you want to send a fax. In fact, don't use any PakMail location if you need to send faxes. I went to the Plainfield location a week ago to send a fax and assumed it went well. Turns out the recipient never received it. I went there again today to send it but now their machine is broken. "Oh well, things happen I guess" I thought. They kindly recommended I go to the Knapps Corner location (this one) to try to resend it there.I tell them what happened when I arrive their and they tell me that they are related in name only and therefore can't honor any warranties on service from the other location. I must add they were extremely rude about this and really made me feel like a bad person for even asking.Of course, I end up having to pay full price to send the fax anyway, all the while being made to feel like an ingrate for even asking that they resend it for free.Worst part:Cost per page of fax is $1 (ONE DOLLAR). That's crazy expensive for a service that costs them cents per page.Don't go to Pakmail if you can at all avoid it.Fedex and UPS locations offer much lower cost faxes (often $0.10 per page) and they're actually nice about it too.
Xiuxia Wang (Kimberly): I came the store for a Notary service. Greg is super helpful and patient with the closing documents. I want to give a 10 star for what he has done.
Henry Spry: Great Service!!! I was given terrific service on my trip to Michigan. The process was very easy. I even came back to use them again because of how great and easy the service was. This location was great. Use them for your shipping needs.
Vincent Kasaba: I use the one on Knapps corner for everything, they always know what to to do, it could not be easier...
Kevin Bouwkamp: I always look forward to my visits. The staff is so enjoyable to work with. I wish I had to go here more!
Ryan Klopp: Wonderful service. I didn’t have a box and they took the time to pack everything carefully for me. I was dreading shipping this because it can be such a hassle but they made it so easy! Will ship everything here in the future.
Walter Wrbanich: Great service, plenty of supplies, knowledgeable and friendly crew. Convenient location. You need to get it there, this is the place to go
G.R. Laser: I come here because the 3 mile rd post office, like most post offices is full of inept people who give terrible customer service.I am not sure but I think these two girls that work here at this Pakmail studied at the same school of customer service as the postal workers. They have a terrible attitude and act like you are a big inconvenience to them because you force them to get off their rears and stop their computer and cell phone surfing.
Sara Kadwell: This is a great place to ship out USPS, FedEx, UPS and even DHL packages. They have a mail drop right inside and daily pick ups. Lots of supplies and a fax and copy machine. Very helpful staff!
Kenneth Kaminski: Very friendly and helpful
Sarah Janisse: Friendly, helpful, and always going above and beyond for customer service! FedEx, UPS, DHL, and USPS all at one location. Boxes, Envelopes, and even ice packs (frozen or not)...They have the best greeting cards!
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3. UPS Authorized Shipping Provider - Grand Rapids
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· 7 reviews
1205 Fulton St W, Grand Rapids, MI 49504
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Joe W: Quick and easy transaction. Excellent customer service.
Montrel Daniels: Quick and convenient. Staff were polite.
Haresh Dalvi: Friendly people.
Suzanne Goosen: One of your guys went above his duty! Saw me struggling to bring in a chewy box that was way heavy & picked up the box ,& brought in for me!Thank you!!
Josh Benson: They pretty much just pick and choose what mail they feel like sending out that day. Save your time and go to a post office.
Scott Bultman: UPS picks up here around 4:30-ish and you'll be handing your package to the guy at the paint counter. It's not a UPS Store but you can leave packages here if you don't need a receipt or a guaranteed pickup time.
LaDonna Pearson: I always use UPS Office to handled my Shipment Packages 📦 they are very professional, reliable & very friendly. Yes I recommend using UPS
Frances Foley: Very good
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4. FedEx Office Print & Ship Center - Kentwood
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· 76 reviews
3614 28th St SE, Grand Rapids, MI 49512, United States
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Craig O'Neill: The printing team here really impressed me.I needed some more books for a presentation this weekend, they had it ready for me in record time. Items look fantastic, and the service was spot on.Thank you!
Kanakamedala Krishnasai: Store # 5393 Location: GRRKK.Gretchen was really helpful and she made sure everything is packed properly and securely. Glad to use FedEx service and hope there are more people like Gretchen to welcome Customers.
Dan Zlojutro: Friendly staff. Quick service. No issues.
Ethan Post: Super friendly and knowledgeable staff are always ready to help.
Jeanie Lahr: Nick was excellent in helping me with printing some of my files that I designed at home. He was very knowledgeable and kind. He was also very efficient.Thank you so much, Nick!
Neal Fryling: FedEx did kindly explain that they cannot ship a pancake air compressor… it’s too dangerous, but I can take time during the weekdays and go to their hub location where such dangerous items can be properly handled… FYI there is no hazmat danger for empty (unpressurized air) containers… I did attempt to explain that when unpressurized and when the air relief valve is open, there is zero hazardous potential… Their lack of intelligence is astonishing, but they friendly attitude is welcome. FedEx has earned both of their stars, but be warned that there may be no limits to their total incompetence. The reasoning they provided… the compressor has a warning label on it…. wear eye protection
David Nichelson: Order was out for delivery then got delayed, on the expected delivery day they said it would still arrive on time, I checked at 6:50pm and it still said on time... then suddenly said delayed, they need to do better on updating their tracking
Jake Fales: Gretchen's customer service is remarkable! I visited this FedEx location to print and mail several documents. After failed attempts due to horrible customer service at PakMail and The UPS Store, Gretchen was a breath of fresh air—wonderfully welcoming and accommodating. She answered my questions about using the on-site workstations for printing and helped me get everything in the mail. I will return to this location in the future because Gretchen made the entire experience welcoming, seamless, and incredibly simple. Thank you so much!
Chad Cramer: I arrived with 20 mins left before overnight delivery left. Gretchen was amazing helped me through whole process with my shipping needs and got me outta there in time to be shipped that night. She literally saved me big. Thank you Gretchen!
Bridget Gongol: Very helpful and friendly people here!
Austin Emmert: Gretchen by far was the most accommodating staff member I’ve ever had at FedEx. Her energy and attitude are contagious. I was blown away by her knowledge and customer service. She is an amazing person that works super hard for FedEx to serve the customer. If she wasn’t working for you I would hire her in a second. She deserves all the praise as she is a fantastic asset to your company.
Badam Ramesh: Good service. I was able to complete the work in 15 minutes. Staff response is good
Marketing MCC: Gretchen and Mark were very helpful! They were able to accommodate my rush order when no one else could (even other FedEx print centers). They knew what would work best for what I need, plus they knew all the products available without having to reference anything. My mounted posters turned out better than expected and were featured in the local news! Thank you both!
Amy H.: Gretchen went WAY above and beyond. I really appreciate her help. Thank you for making this errand so easy. We were wearing masks, but I can tell she was smiling and really a genuine person. Thanks so much.
Twig Casa: Closed Sunday, regardless what Google says.
William Haag: Great service from this location! Nicholas mProvided great service, and got me out quick !
Ali Watson Media: Aamir was incredibly knowledgeable, kind and patient with helping me print and format obituaries for my mother’s funeral. It put a smile on my face during such a hard time.
Amy Sparling: Very helpful staff during an incredibly busy season.
John Talion: Horrible. ZERO STARS. waited 10mins to get card to make copies. The card they gave me didnt work, had to wait even longer to correct. walked out. staff is rude, brain dead & didnt care. Clowns work here.
Candice Grasser: Don't bother to come to this location, the people that work here are very unprofessional. They can't print anything from a computer anymore, after updating them. They can't even get the copier to work and refuse to let us use a bank card or cash.
Elissa Roberts: I just had probably the best customer service experience of my life at this FedEx Office store! It was totally unexpected, and I left there smiling. Thank you Gretchen for making my day!
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5. UPS Access Point location - Grand Rapids
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· 1 reviews
2225 Plainfield Ave NE, Grand Rapids, MI 49505
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Cicero Constantine: Dealt with them for Amazon returns and the staff was friendly and quick.
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6. The UPS Store - East Grand Rapids
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· 66 reviews
2153 Wealthy St SE, East Grand Rapids, MI 49506
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M P: I come here weekly to make returns and share laughs with the bald gentleman. Love this store and it’s staff.
Brooke Heidenga: Friendly staff and efficient service!
Mike Fisk: This is the best UPS store I have ever been to. Always very helpful. Always help me tape up my boxes where other stores charge money. The bald gentleman deserves a 100 dollar raise he was very kind and gave me a receipt and made sure all my boxes were secure. Will never go to any other shipping store!
Sherri Rounds: We have a mailbox here and so we can get in after hours, however, this morning October 1 2022, my husband went in to check our mail before open hours and got locked in the store with no way of reaching the owners to come get him out. He has called the police. This is definitely a huge safety issue. What if a fire broke out in there. My husband would be dead. This place needs to make sure they have their doors and locks up to date, and all the people with keys to get to mail, has their emergency # unacceptable
karen auwers: Great location, but prices are overvthe top
Regan Luepke: Super helpful and efficient staff! I love making my Amazon returns here, as I know I'll be in and out!!
christine holmes: The employee's are very curtious and knows what they are doing because they get you in and right out,😀
Allie Miller: Bad customer experience
Rick and Brenda Becker: I had to return an Amazon product to the UPS store! Walked in! I was next in line! Bam! Done!
Bill Cleveland: Did a fine job processing my package. Easy in and out made this a pleasant experience. System worked fine. Plenty of free parking in the strip mall lot made it quick to get in. Trucks doing deliveries in the back, so they do not clog up the access.
Lynn Williamson: Convenience easy to get in and pretty quick!!
Matthew Curry: Very helpful people working here. Worked hard helping me package an art print, safest and least expensive way. Went way beyond…
Rick Otterbein: As they say, they do everything. Nice friendly bunch too.
sarah medawis: Easy to do anything regarding mail. Nice workers
Ted Ryfiak: They ship stuff to wherever you want to send it! Amazing!
miki kobane: Horrible service today. Always someone new who seems not to know what they are doing. Irregular procedures applied to give AAA discount. Sometimes they ask for your card and sometimes they don't. They seem to be more interested in chatting behind the counter than servicing customers. Really disappointed by their overall attitude, even by the management.
Linda H: I was thankful the young woman helped me w a shipping label this morning, I didn't know I needed one. She went out of her way to help.
Raymond Mcconnon: Packaged my items 6 out of arrived broken. Ups won't cover because it was bad packaging. Ups store won't cover because i used my business account. So in the end I'm out over $300 worth of product counting on "professionals to pack my stuff"
Brandon McCormick (Genryusai666): Package been stuck in transit there for over 24hrs and its gonna be 2 days late.. This has never happened before.. But still..
Joe G: Great location. The staff seems to be younger but they’re profesional.
Ian Jester: Had to get some documents notorized and the notary was super nice and super helpful! Thank you so much!!
7. FedEx Office Print & Ship Center - Grand Rapids
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· 43 reviews
233 Fulton St W, Grand Rapids, MI 49503
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John VanDyke: Always have great service at this FedEx location. I’ve always been in and out within a few minutes and they validate parking (when the gate is down anyways) so it makes it very convenient.
Jennifer Sutherby: I needed a last minute - need it for 200 people coming from out of town - program job. After emailing the file and calling the store, Jenny was able to print them first thing in the morning (after a few other jobs that were scheduled ahead) and get them to me by 1pm for the 2pm event. While expensive, it was worth it for her service. Because of this service, I came back with two more jobs in October for my son's football team. Polly helped me with those. I always have a good experience with this office and I really appreciate everyone at the GR location!
Nicole S: Incredible staff! Had a gala at JW and last minute needed several things printed and all three employees were incredible. Gretchen stayed past her shift to make sure I got everything I needed on time! 12/10 experience!!!
Hugh Williams: 07/27/22 Polly B. was F-A-N-T-A-S-T-I-C. In addition to a drop off, I had many complicated shipping items and she solved them all. Rapidly. Please give her a raise.
Cole Riedel: Awesome place! Printing rocks! 🤩
Crispy: Great and polite service!
Andrew Holmes: 10/10 customer service - Walgreens canceled our order for programs on the day of the wedding but FedEx was able to save the day and print them in 2 hours
John Garcia: They help me out everytime I go there
Justin Lee Miller: Clean. Nice staff.
Emily Lautenbach: I had a number of things to do at FedEx today. I had some returns to drop off, some paperwork to ship, a box to ship, and some found paperwork that needed shredding. I went to FedEx expecting a normal experience. Drop it off, pay some money, be on my way. But, today’s experience was different because I had the pleasure of interacting with Polly. Polly was a delight. Not only was she super efficient, she was also super friendly. She gave me a handy tip that we could reschedule a delivery if we didn’t think we’d be home. I told her there was a doorman who collects the packages, so we probably wouldn’t need that. Polly seemed genuinely happy that there was that little bit of convenience in the receiver’s life. I also think she genuinely wanted me to have a nice day when she told me to have a nice day. She was so genuine and pleasant, she turned this mundane errand into something very pleasant. Highly recommend looking for Polly when you need help with shipping or other FedEx-y things. She was so lovely and really brightened my day!
T S: Never a line. Always super helpful getting my packages out on time.
Swapnil Rath: Very helpful location, convenient off the highway, secured parking which they validate
Nicholas Conklin: Use this for shipping often for work related items, Jon and the rest of the team there are great- very friendly, efficient and professional.
Tatiana Marzan: Abysmal!! Had to go all around the block, checking every front porch for my delivery on a stormy day, found the package on the other end of the block!! FYI, my house has the number clearly written on the front door in LARGE letters. The customer service phone number is a dead end, if the website tracking page says the package was delivered, it's gonna say the same. Couldn't even get a representative. Two hours on a weekday which I'm not getting back.This is the THIRD time they messed it up. I have nothing against the office staff, it's always the delivery/pick-up person who messes it up. Fedex should at least check if the delivery person has COMMON SENSE before they hire them.
chevoy parson: Wasted two hours at this location making a custom business card that didn’t save due to a program error. The manager couldn’t care less! Traveled across town to Staples where an associate designed and printed my cards in less than 10 minutes for half the cost that I would have paid at FedEx.
Jessie Hollett: Every time I've gone in, they've been friendly, helpful and fast!
Gaudy Barrios: Very frustrated, they don't even follow their own policies,
tisha taylor: Great store to ship your stuff
Josie Bowerman: Both ladies working today were rude to my husband and I and had smart remarks for everything we said and then said they were busy. Then never got receipt or confirmation or a goodbye.
Joseph Muller: I made a very good, unexpected experience at this Fedex location. Had to printout from USB, edit and send a letter. All in all, the staff was very kind and helpful in all different steps. Based on that experience, I simply can recommend it!
Ian Kennedy: It just works for me.
8. FedEx OnSite - Grand Rapids
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· 4 reviews
1964 Fuller Ave NE, Grand Rapids, MI 49505, United States
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Donald Douglas: Critical:QualityFed-ex delivered the wrong package to my house . The tracking number shows that I received it. Yeah I received the wrong one . My neighbor also received someone else's package. Now I can't get anyone at Fed-ex to talk to me.
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9. UPS Access Point location - Kentwood
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· 6 reviews
3940 28th St SE, Grand Rapids, MI 49512
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10. UPS Access Point location - Grand Rapids
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· 1 reviews
1550 Lake Dr SE, Grand Rapids, MI 49506
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11. UPS Access Point location - Grand Rapids
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· 2 reviews
626 Leonard St NW, Grand Rapids, MI 49504
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12. UPS Access Point location - Grand Rapids Charter Township
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· 1 reviews
3590 Plainfield Ave NE, Grand Rapids, MI 49525
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13. The UPS Store - Cascade Charter Township
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· 35 reviews
5557 28th St SE Ste B, Grand Rapids, MI 49512
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14. UPS Access Point location - Kentwood
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· 4 reviews
2747 E Beltline Ave SE, Grand Rapids, MI 49546
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15. UPS Authorized Shipping Provider - Walker
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· 3 reviews
4300 Remembrance Rd NW, Grand Rapids, MI 49534
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