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1. The UPS Store - Kentwood
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· 64 reviews
2500 E Beltline Ave SE STE G, Grand Rapids, MI 49546, United States
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Nicola Schulten (Impeccable Equerry LLC): I popped into this store to ship a package using my UPS account. I advised them I was going to prepare the label on my phone and email it to them to print. A man who seemed to be the manager showed up and said we charge $5 to print the label. I said "$5 just to print the label?". "Yup, service fee" he replied.No. Absolutely no way. Simply out of principle, and I walked. I am writing this from the car, outside the store.Just because I have an account, it looks like he wants to recoup MY savings for printing a label. Absolutely no way! How can you run a business like this? Customer no service.What a sorry state of a business model.
sairam reddy: One of the ups useless store representative working here don’t have common sense and how to handle the customers teach him some manners.
Mya Fassbender: 50/50 whether you actually get your mail if you have a PO box here. The heartbreaking frustration I go through every month tracking my stuff only for them to lose it is consistently a letdown. But alas I'm used to it and I literally have to have my mail sent somewhere so it's like a never ending cycle of chaos. I'd pay 3 times more to know I'd get my mail every single time I'm supposed too. I think they put it in someone else's box without looking up my name and box number. I truly think they care that little about my federal mail. Brb Crying forever.
Lucy Kirkwood: Every times I tried to drop off an amazon return package without the box, they always tried to make me pay extra for a box ($8 at least per box) in order to finalize the return. This only happened at this specific location, this never happened at other UPS locations (cascade and Grandville). And there is always a long line of customers and only one representative.
Jeremy Sear: Excellent service from the young lady and had Excellent service from the past. I accidentally hung up on her before heading over with questions and she was proactive and had my printed labels ready and shipped my box in a fast time. Would highly recommend this particular ups store.
Susan Verwys: I have had excellent service with this branch. I would like to most highly commend a young man named Jacob who works there. He is courteous and helpful. Today another gentleman helped me and he was wonderful, too. I am sorry I did not get his name.
sansnom54: Good service
Kendall Rose: I'm obsessed with this UPS store location. The staff is always above and beyond helpful, efficient, and pleasant. I had a really tedious packing task (bundling over 300 pieces of flatware to return to a rental company in specific quantities, then bubble wrapping it all), and just as I was about to start doing it on a side table, Jacob offered to take care of it the following day and ship out the package in the morning. This location is super business-owner friendly and I have also used them several times for Amazon shipping and returning. Highly recommend using this location if you are looking for customer oriented, friendly service for shipping and post needs!
Tori Baker: always the BEST service
Rachael Rubio: Drove all the way here, there are 2 employees inside. The lights are on, the sign and website says open until 7pm, I was at the door at 6:54pm and the door is locked and gates pulled down. I knocked on the window and they ignored me.I did this same transaction a few weeks ago and it took the guy 30 seconds. I love to leave great reviews, but this really stinks. Wasted 30 minutes of driving time, & have to come back again.Say you close at 6:45 if that's when you lock the door!!!
Brittany Jackson: Great service, no issues and my needs were met. Thank you!
Jessica O'Neill: Was charged $3 to print an Amazon return label, which is 1 piece of paper. I later confirmed with Amazon that this is supposed to be a free service for their returns. I reported the location, and will not be returning. I highly recommend using another UPS.
Ayman Abulwafa: Buy your postage online you save half , bad customer service. Disappointing
Annie lynn-le: I had gone here to print a few ck stubs. The clerk had told me it was a service fee of 3$ for 3 pieces of paper. Any other place is usually cents. I was shocked. I explained I only need 3 sheets, which if they'd helped me I'm sure it could of fit on one. I told the man Martin ? (The name on my receipt as a cashier) that his price must be wrong. He said well it's one to 20 sheets for a flat rate of 3$. I said well you still charge 3$ for one sheet of paper? He said yes. As I was still printing it because I had to have it by yesterday,he walked away and another employee had come over with the paper to ring me up. I didnt catch his name, but I asked why it was a dollar a sheet basically for me ? I said I know it's not free but every other place I've gone is 15 cents usually, like Fed Ex on Alpine Ave, (which I was going to go there first because they have excellent customer service but were closed at 6pm) so he proceeds to tell me well its 3$ I was not only appalled by the price gouge but also he wasnt the friendliest person. With an attitude like that it's no wonder why they dont have a 5 star rating. Since I was hard pressed for it I had to get it or I would of walked out. I paid the man and said your prices are way to high. He didnt seem to care or even make maybe an exception this one time at a cheaper rate. Was just highly disappointed and I will not return to this location. Don't bother to waste your precious time or money here especially for printing a piece of paper. The cost is way to high.
P. Defoe: The woman working could provide very little information about some very basic ups services from the website.
John Dough: Love this location as it’s so easy to get in and out of. Also very friendly and knowledgeable when it comes to shipping fragile items.
Richard Winkler: Love this location
Katie Beerbower: 3 stars only because despite the website and signs within the store saying that they offer passport picture services, they aren't actually able to do it. The guys working were very helpful and directed me to a Walgreens that could help me. Store information should be updated to reflect services offered.
Michael Jackson: Great store with a great owner.
Brooke Finlan: Spencer was so kind and pleasant today when I was in the store. I'm always shocked at how many not kind people there are that work in the hospitality industry. That wasn't the case!She was asked the same question by multiple customers and she acted like it was the first time she has ever answered it that day. Thank you for the kindness and grace, Spencer. You are great at what you do.
Emma Dawson: I ordered shoes and my jewelry for homecoming and they tried to deliver the package at 1:40 when my family and I was at work and school so no one was able to get it so they brought it back and we tried to pick it up the day of the dance they said we couldn’t until Tuesday. So long story short they ruined my homecoming.
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2. UPS Customer Center - Wyoming
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· 436 reviews
5757 Clyde Park Ave SW, Grand Rapids, MI 49509, United States
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Zachariah Heiss: Package was delivered to my home today. The driver decided instead of backing down my 100 foot driveway that he would just pull forward into my lawn on the left side then back up into the right side of my lawn. There are no blinds spots anywhere near my home to hinder his visibility backing out of the driveway. Customer service stated to me that "there's no guarantee that they won't drive thru your lawn"
MITHILESH KADAM: The people here are polite and helpful at their best. Their was a woman named Crystal and she tried her 100% to find my parcel and that is why I just wanted to appreciate her by reviewing on Google map!
Alexander Armstrong: Useless customer service. Never hitting delivery dates. Impossible to speak with anyone besides a broken automated answering service. Beyond frustrating to work with you people
Jim Utrup: Very friendly and helpful staff. Did an ourstanding job.
Austin Mys: own labels.
ICrimsonXI: A week late and even after I called and confirmed the delivery date they then show up 3 days after that use anyone besides U.P.S. as they only seem to employ people with single digit I.Q. oh and the customer service is a joke it's all automated and when you do get to a person they are even more useless its like dragging my nuts though broken glass dealing with these dolts
melshunn “ShonDon” everette: I really enjoy the workout I get from working here. Top Notch employees and supervisors. I plan to working here for A very very long time.
Jessica Billings: Super nice and patient people that helped me out with the issues I was having when trying to apply to UPS
Larry Love: Impossible to get through to anyone. No matter that I tell exactly what I’m calling about. Recording keeps repeating. Sorry, I know you want to talk to someone. Please give more information.
Christi Bourgeau: Yes, there is a blizzard out there, but my mail lady is able to deliver my mail and yet UPS refuses to deliver a much needed medication to my dad with cancer in the hospital 2.7 miles away from the distribution center in Clyde Park. Because of you, now he won’t be able to start on the medication he so desperately needed.
Katie Loew: My account manager got there tonight to drop off an overnight package and was told he was to late. The cut off time was 7:40 PM when the website clearly says 7:45 PM. This was an incredibly important box that needed to ship out. Apparently the lady at the counter decided to joke about it being signs and it not being that big of a deal. Not the customer service or comments that should be made when you're trying to take care of a huge client.
Mary Klekotka: Shipped my package to me today which was a 130 package and my box was opened tape was cutt amd left on my door step i did take pictures do better! Now someone easily could have walked up amd grabed my shoes and took them.i dont know if your driver went through my shippment or not but it shouldnt of been opened at all.
John E Wilkins: Was in and out in five minutes
Diane Austin: Very please with how help she was.
Conrad Luecke: Absolutely the worst customer service I have ever experienced from a company . They make it impossible to contact customer service and just keep you in an infinite loop with some foreign call center. Probably some bot will comment on this terrible review and ask me to reach out which is also a joke. This location nor any of the franchises have any intention of being helpful
Vladimir Trusevich: Worst service ever. I arrived just before the close, and they refused to take my next-day package (label purchased and printed at home), "because they could not deliver it next day and taking it will make they on-time reports look bad". They told me to drive to some obscure drop box a mile from there.So to sum it up: UPS. Refused to take package. Because they could not deliver it in time. And didn't want they reports to reflect that. Even in postcovid times it's a new low for UPS.And I want my money back.
Julian Torres: I was waiting for my package at my own door waiting at my apartment and ups it never came and at the moment i recive a notification appeared that was delivered in my phone they never delivered my package the driver never delivered my item it or delivered it somewhere else horrible servise
Novi Bear: Had to do a pick up due to failed delivery and our closest access point closing. It took awhile for them to find it but it got handled.
Cynthia Robinson: Awesome service
T Spencer: Great
Mara “Chula Girl” Teran: They took great care of me!
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3. The UPS Store - Cascade Charter Township
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· 34 reviews
5557 28th St SE Ste B, Grand Rapids, MI 49512
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Caleb Clark: This is the only UPS store I now go to, simply for the fact of its convenient location. I stop and drop off my Amazon returns (which is simply the only reason I use UPS) and go to nearby shops. Well, you may ask, "why is one writing a review upon such a thing with a poor rating?" Simply, the staff and associates at the store are woeful. Simply woeful. Unfriendly, unpleasant, and quite rude and sometimes even repulsive-I often leave the store feeling like I had done something wrong.
Christian Valoe Hannesschlaeger: Just had to send something back to Amazone and could not print my return ticket. I found two things. Not only was the service not friendly and the staff appeared somewhat enjoyed. The cost of printing one page for a return label was $2 and $4 for two. The explanation for the charge was that Amazon makes UPS charge that fee if you don't print the label. After asking again if Amazon would make UPS charge that fee I was told yes this is for Amazon. A mistake I made was not carefully selecting a different option but rather the self-print return label. This article does not spell out exactly in detail the $2 charge but is a starting point. I think UPS sees this practice as a revenue generator nationwide. Food for thought.
Mary Carey: Always has fast efficient service!
Kirk Bart: Consistently unhelpful/rude staff, despite the day and time. Convenient location though.
E T: Overpriced me and refused to show specific cost items that made up my shipping. I should be allowed to give them 0.
Cody Kloostra: Amazing! Best UPS location in town!
Donn Nadeau Jr: The sign on the door says that they are open until 3 pm, but the doors are locked and no one is inside.
Jake Fales: Horrible customer service. The staff member behind the counter clearly did not care about my needs whatsoever. Lack of overall knowledge of services and products offered at this location. Don't waste your time—go to FedEx Office.
Gini Hosford: UPS lies and say they attempted delivery when they haven't. I follow the truck on the map and see it pull over for over an hour down a dead end road nearby. Now they have a message on my account to leave my packages with the neighbor. I have NEVER agreed to this. This is a Hippa violation as many are medical supplies. I can not talk to a live person, only their phone bot, and there is not correct number to press to fix this at the 1-800 number. When the drivers have delivered to my house I have video of drivers tossing packages out the door at my barn out in the elements because they are to lazy to drive to the house, just blabbing away on their cell phones. If they do they drop packages at the house it will be outside of my garage in the elements instead of walking 12 feet to a covered porch. UPS used to be the best, now they are trash and could care less about their customers. Watch me get the standard private message them bot response, and there is no number to private message them. There is only a chat Bot on their site who is programed to be unhelpful.
Mary L W: Love this UPS store! Friendly, quick staff who really know what they’re doing. They’re steadily busy because I think everyone in GR knows this is the best UPS!
Matt Mahar: I’ve had nothing but good experiences here. The employees are always prompt, Knowledgeable and kind.
Joe Mills: The staff is incredible at this location - always polite, quick and helpful!
George Hank: I went in to this store to send a package back to Amazon. They said it will be $2 to print the shipping label. In all my life i have never had this happen to me. It's not the money to me it's the principle . Just to give it a test and see if this is a UPS policy I went to a different UPS store to send another item back to Amazon and sure enough they didn't charge me for a shipping label.This business does not cater to its customers it just makes them never want to go there again. And that's exactly what i'm going to do. And that is never go back.
kory jannereth: The employees are on a power trip! Very poor service
Jane Anderson: The young man working appeared to be there alone. But he was real trooper. The person ahead of me had multiple items and was very disorganized. The employee did his best to help three customers as efficiently as possible.
Justine Wells: Super helpful staff, friendly and knowledgeable!
Justin Ketelaar: The general manager was very discriminatory. Hard to find good employees these days.
Daniel D: Fantastic Customer Service, best people around, very clean, professional!!!
Courtney Mora: Service is fine but at this location no one was wearing masks.I don't know if this is company wide or just this location. I will definitely not be visiting this location again.
Steve Vander Pol: I had a huge shipment and they were really helpful. They picked it up at my location in their van and handled the shipping labels for me at the store.
Gina: This store has the best, most patient, and kindest staff I've come across. I needed to forward mail and get a mailbox but I didn't think I had the proper forms of identification. They went through the whole list and I went through my whole wallet until we found the right ID. Thanks for making my day!
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4. The UPS Store - East Grand Rapids
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· 66 reviews
2153 Wealthy St SE, East Grand Rapids, MI 49506
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Brooke Heidenga: Friendly staff and efficient service!
Mike Fisk: This is the best UPS store I have ever been to. Always very helpful. Always help me tape up my boxes where other stores charge money. The bald gentleman deserves a 100 dollar raise he was very kind and gave me a receipt and made sure all my boxes were secure. Will never go to any other shipping store!
Sherri Rounds: We have a mailbox here and so we can get in after hours, however, this morning October 1 2022, my husband went in to check our mail before open hours and got locked in the store with no way of reaching the owners to come get him out. He has called the police. This is definitely a huge safety issue. What if a fire broke out in there. My husband would be dead. This place needs to make sure they have their doors and locks up to date, and all the people with keys to get to mail, has their emergency # unacceptable
karen auwers: Great location, but prices are overvthe top
Regan Luepke: Super helpful and efficient staff! I love making my Amazon returns here, as I know I'll be in and out!!
christine holmes: The employee's are very curtious and knows what they are doing because they get you in and right out,😀
Allie Miller: Bad customer experience
Rick and Brenda Becker: I had to return an Amazon product to the UPS store! Walked in! I was next in line! Bam! Done!
Bill Cleveland: Did a fine job processing my package. Easy in and out made this a pleasant experience. System worked fine. Plenty of free parking in the strip mall lot made it quick to get in. Trucks doing deliveries in the back, so they do not clog up the access.
Lynn Williamson: Convenience easy to get in and pretty quick!!
Matthew Curry: Very helpful people working here. Worked hard helping me package an art print, safest and least expensive way. Went way beyond…
Rick Otterbein: As they say, they do everything. Nice friendly bunch too.
sarah medawis: Easy to do anything regarding mail. Nice workers
Ted Ryfiak: They ship stuff to wherever you want to send it! Amazing!
miki kobane: Horrible service today. Always someone new who seems not to know what they are doing. Irregular procedures applied to give AAA discount. Sometimes they ask for your card and sometimes they don't. They seem to be more interested in chatting behind the counter than servicing customers. Really disappointed by their overall attitude, even by the management.
Linda H: I was thankful the young woman helped me w a shipping label this morning, I didn't know I needed one. She went out of her way to help.
Raymond Mcconnon: Packaged my items 6 out of arrived broken. Ups won't cover because it was bad packaging. Ups store won't cover because i used my business account. So in the end I'm out over $300 worth of product counting on "professionals to pack my stuff"
Brandon McCormick (Genryusai666): Package been stuck in transit there for over 24hrs and its gonna be 2 days late.. This has never happened before.. But still..
Joe G: Great location. The staff seems to be younger but they’re profesional.
Ian Jester: Had to get some documents notorized and the notary was super nice and super helpful! Thank you so much!!
Ben Schaal: The employees at this store are top notch. Been in a few times, and recently made the mistake of bringing a FedEx label in for a product return, and they taped the return label on my box for me and gave me directions to the nearest FedEx drop-off. That’s pretty classy!
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5. UPS Access Point location - Grand Rapids
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· 1 reviews
1155 Fuller Ave NE, Grand Rapids, MI 49503
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QUEEN OF GOD ALMIGHTY LOPEZ (CINDY LOPEZ3817): Excellent thanks Job
Mad Mardigan 766: Got the item needed to be picked up there, there alright.Only issue I had with them... was in the lack, thereof... of getting a receipt of it being dropped off for pickup.
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6. UPS Access Point location - Grand Rapids
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· 2 reviews
150 Fulton St E, Grand Rapids, MI 49503
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Mari Xose Ortiz: Excellent service! :)
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7. UPS Access Point location - Grand Rapids
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· 1 reviews
2225 Plainfield Ave NE, Grand Rapids, MI 49505
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Cicero Constantine: Dealt with them for Amazon returns and the staff was friendly and quick.
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8. UPS Authorized Shipping Provider - Walker
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· 3 reviews
4300 Remembrance Rd NW, Grand Rapids, MI 49534
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Sarah Baker Reichert: Prefer this location for my ups returns! Easy process and staff are always friendly!!
Mark: Cant do Amazon returns with out printed label. Amazon printed label is only picture code
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9. UPS Access Point location - Grand Rapids
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· 2 reviews
626 Leonard St NW, Grand Rapids, MI 49504
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dawn pietrusza: Easy to locate and access
KPGamer20 YT: Wish they were a little more clear exactly where to go to get your stuff
Rod Kirgis: The staff was very helpful, quick in and out.
Bob Reichert: Very helpful and convenient.
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10. UPS Access Point location - Grand Rapids Charter Township
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· 1 reviews
3590 Plainfield Ave NE, Grand Rapids, MI 49525
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george haas: I don't think I really went there.
Stefanie DeYoung-Sherman: Great place to drop off packages! Quick and easy!
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11. UPS Access Point location - Walker
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· 3 reviews
3310 Alpine Ave NW #5, Grand Rapids, MI 49544
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12. UPS Access Point location - Kentwood
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· 6 reviews
3940 28th St SE, Grand Rapids, MI 49512
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13. UPS Access Point location - Grand Rapids
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· 1 reviews
1550 Lake Dr SE, Grand Rapids, MI 49506
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14. UPS Authorized Shipping Provider - Grand Rapids
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· 7 reviews
1205 Fulton St W, Grand Rapids, MI 49504
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15. UPS Access Point location - Kentwood
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· 4 reviews
2747 E Beltline Ave SE, Grand Rapids, MI 49546
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16. UPS Access Point location - Grand Rapids
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· 3 reviews
2408 Eastern Ave SE, Grand Rapids, MI 49507
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17. UPS Access Point location - Walker
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· 3 reviews
4250 Lake Michigan Dr NW, Grand Rapids, MI 49534
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