Best Surgical Products Wholesaler Grand Rapids Near Me

Mohammed Alghurabi: I appreciate the staff because they are so knowledgeable and caring.

Anna Caldwell: I called in two days ago to schedule for a CPAP machine. I don’t remember his name, but the scheduler I spoke with was very nice and said he would ask the technician to give me a call back to schedule since my work hours are strange and she’d have to accommodate my schedule. This was fine. He told me my out of pocket cost, and I clarified I had Medicaid as secondary. He said oh okay, then you won’t have to pay anything.I missed the tech’s callback yesterday but called back this morning to schedule. The scheduler today put me on hold and the technician came on the line. She said since I had United Health primary, and Medicaid secondary, I’d have to pay for the machine and supplies until my deductible is met, at which point the Medicaid will start to cover the machine.This has never been the standard for any care I have received with Medicaid as secondary. Not for prescriptions, surgery, regular office visits, etc. I clarified with the tech and asked if she was sure, her tone took a turn and I said as a Medicaid patient, I can’t be charged cash. She said this is the way it is. I said well you’re wrong, and I won’t be scheduling with you.I didn’t have this issue a year ago with the same insurances. A year ago I was told Medicaid would pick up the rest of the cost. What has changed within a year?*edit to add: Airway Oxygen had no problem billing Medicaid as secondary, and understood how Medicaid worked. I had no out of pocket cost through Airway Oxygen. I would recommend Airway over LinCare for your CPAP needs*

Glenn Flanagan: Very responsive and helpful with questions regarding a piece of equipment that was ordered. We were able to trouble shoot the issue by email and phone very quickly.

Ellie Newsome: Quick and knowledgeable! Very helpful.