Best Toiletries Store Grand Rapids Near Me

Gina Croson: Very helpful staff, always a fun place to spend time and learn new things

Elizabeth Mansfield: Amazing service.

Melissa Salinas: Great place, I love Nicole, she is amazing 💕

Katrine Coleman: The customer service is excellent!!! The store is beautiful...

Gerald bass: Nice store, good selection, clerk little product info for mature skin.

Larry Sleiman: Great friendly staff easy check out

eva jade: Autumn was super kind and helpful today! One of the best experiences I've had at Ulta and I was only in there for a few minutes. Retail goddess!!!

Lauren N: After taking the advice of the Ulta salesperson, I bought a tinted moisturizer that was recommended by the salesperson. I had heard of the product having an issue with the pump, so I was hesitant to purchase it. The salesperson assured me that I would be able to return the product at any point if there was an issue.Of course, the moisturizer ended up having a defective pump halfway through using the product.I went to exchange the product at the Canton, MI location, but they didn’t have it in stock. The Canton location was going to give a store credit because it was defective. At the time, I didn’t take the store credit. I had planned to find another ulta that had this product in stock so that I could do the exchange at that time, which is why I didn’t take the store credit.I ended up finding the in-stock product at this location in Grand Rapids. I explained the situation to the store manager, Brandy Brown, and how the other Ulta location had promised that I’d get store credit if I ran into this issue. After explaining the issue, showed her that the product was defective, and let her know that the Canton, MI location had promised store credit for the defective product, Brandy told me that there was nothing she could do.But Brandy Brown had no problem telling me, “maybe you shouldn’t buy this product again” with a demeaning tone of voice. She said that she could not give me store credit as it was outside of the 60-day return window.I explained that this wasn’t a normal return or exchange - the product was defective.Still, she said there was nothing she could do.I asked for the number of the regional manager and she wouldn’t give it to me. Instead, she only gave me the number for customer service. Brandy said that she did not have a store business card either. She did not try to assist any further outside of telling me that there was nothing she could do.When my daughter mentioned to me that we could find the customer service number and that we had Brandy’s name to use in reference to the issue with the company policy (this company policy was what Brandy referred to when saying that she could not do anything), Brandy, then, asked my daughter if there was an issue with her level of service and then proceeded to argue.By the end of the conversation, she apologized for being emotional as she “on [her] period”.At this point, after much back and forth, we did get the store credit. I expect more from Ulta. I will be shopping at Sephora from here on out.The level customer service provided by Brandy Brown was wildly unacceptable.

L S: Autumn checked me out today and I LOVE HER. she was so pleasant and had the best attitude. The less than 5 minute interaction made my whole day.

Heather Cuevas: Tracy at the salon does an amazing job- she did my highlights for my wedding! Then when I got married in Florida and my hair was getting done there, the stylist in Florida even kept telling me how great the color looked that Tracy did! Thanks! 😃👍

Tara Pennington: Staff is friendly and helpful!

Jamie Stratton: This location is my favorite of the Ulta stores in the area. Customer service is always phenomenal, even when going in near store closing time. Very friendly environment with helpful workers who are knowledgeable about their products!

Rene Torres: Nice

Kary Lohmeyer: I love Ulta. At this Ulta no one even said hello to me or asked me if I needed help, and I did. So with no one offering to help. I will order online or go to the Ulta by me. There where not many people in there shopping and the workers where just standing around.

C: I really like this Ulta. The staff is always friendly, helpful, and knowledgeable. The have a great selection and are usually well stocked.

E. Joanne Brown: I'm out of town right now and lost my goods to the airline. One of the nicest, most helpful Ultas I've ever been to either at home or out of town!! Fantastic customer service. I don't think I saw one person thst wasn't smiling!!!

marie goei: Team members are very friendly and eager to help.

Rick Malski: Great place to get hair and makeup supplies, my wife loves the variety. I stopped in to get some stocking stuffers for my wife and the staff was very helpful while picking things out. The asked a few questions about what she liked and gave me suggestions. She loved everything I got her.

RONALD RAYMOND: Great prices and makeup

Candace LadyCandyland Moore: First time at this location!!! Definitely loved the relaxed vibe here. Will be coming back...

Denise Bigham: Emily is the most professional hair stylist. She moved to this Ulta location, 3 hour drive and 100% worth it. When you find that person that cuts your hair like a goddess, you stick with them! Book with her, thank me later!

Jill Weaver-Witkowski: Chloe was fantastic!

Kathryn Witkowski: Chloe is an awesome sales associate! She was super friendly and helpful!

Robert Mooney: Doing a partial remodel. Typical Ulta, lots of products, lots of choices for makeup, skincare, haircare, you name it.

Allison Kerns: Chloe is the bomb!!! She was so helpful and nice 10/10 employee

Alex Snoeyink: Thank you for your help Chlöe!

Allison Rozell: Chloe was AWESOME!! Super knowledgeable about the credit card! Thanks!

Michelle Gumbko: Chloe was great and very helpful!

michelle klinker: Chloe was extremely helpful and friendly. I found the perfect lip color the store was very clean

Elisabeth Reus: Chloe. Great job

Joy Spahn: Chloe was great.

Maria Delgado: Everyone in the store was super helpful! Keyenna at checkout was very friendly and awesome.

Liza VanPoolen: Everyone at this location is always so accommodating and helpful! Went in with some questions about changing my makeup routine and Lindsey helped me find my perfect shade/the right products/answered all of my questions. Thanks so much Lindsey!

Suhir Al Haidary: Chloe was very nice , I got help from other coworkers to get the stuff I needed .

Kristen Cove: Chloe is terrific!!

Sandra Zuidersma: Today, Samantha helped me with a new product to replace a discontinued Bare Mineral product. Very pleased with the new gold tone, which was a better match to my skintone. I'm shining with my new look, thanks to Sam!

David Smith: Great service and great location.

Tamara Gooch: Smelled Heavenly when I walked in, however, no one greeted me, and no one asked if I needed help until I walked the entire store searching for what I needed.Once at check out the cashier looked at my daughter and I as if we shouldn't be there or had some sort of flesh-eating disease and touched her. Trust me, what purchased there I'd be better off going to Sephora or ordering directly from the brand!

Erica Talbert: My mother and I came into the store looking to purchase makeup for her birthday. The customer service was terrible. We put our items back on the self.

P Fair: Hate how she told me it would be $80 to get my hair done. Scheduled me and I asked to make sure that price is locked in because I didn't want to be in another situation where a salon tells me it's more when I get there. Then she told me it's $89. Disappointed with the switch up. It's so hard to find a decent salon in Grand Rapids...

Andrea P: So happy there’s a Lush location nearby. The workers are always so welcoming and friendly. Also very knowledgeable on the products. The last two times I’ve came here I’ve had a man help me (don’t know this name unfortunately) but he’s been the sweetest with helping me find products and letting me test new ones.

Raven Lessard: Great seevice!

Rylee Leslie: anton was literally amazing. he was extremely patient and answered all of my questions. he even explained to me what the ingredients would do for my skin. he was such a pleasure to meet!! i would recommend this location to anyone!!

Timothy Meyer: I received friendly and experienced help when I came to consider a purchase. Because of their help I was convinced of what I ended up purchasing.

Joyce Porchia: Paige was outstanding. She was extremely knowledgeable about the products. The experience was so much fun! The products are amazing!

Kenzee Kara: I have never written a review but felt the need to after such a good customer service experience. I didn’t get the two ladies names but they were so helpful outside of store products. My baby dropped his paci and one of the ladies picked it up and washed it off for us. Then my husband mentioned our stroller had a bad squeak and we needed to get wd40 and the other lady went and got some from the back for us. Not to mention showing me all the products for stretch marks! I so appreciate these ladies, I’ve worked in customer service for years and always appreciate such great workmanship!

Lynn Miracle: Their products are great!

Bird Wurtz: Super friendly staff and easy to find quality product.

J Burdette: Always a good time shopping, associates very knowledable and helpful.

Leah White: Love this place I keep coming back for the lemon soap staff is nice and very helpful and will let u get samples to try before buying

D T: I was having a tough day, just dropped my daughter off at an extremely difficult exam after we had found out 15 minutes earlier that her father-in-law had just passed away. Shed a few tears and went to the mall to spend some time while I waited the 4 hours. Went into my favorite store, LUSH, and was greeted by Gretchen who could see I was was stressed and upset. She was so sweet and helpful without being pushy. She listened, suggested products and even made me laugh. Emily at the register was equally nice and helpful. While I love Lush products and visit this store whenever I’m in town, it’s these two employees who made the experience so wonderful. This is the first review I have ever written on any store and I just wanted those two to know they made my day. Please people a little kindness can change someone’s day, be kind like Gretchen and Emily! Thanks ladies 🙂

Jessica Scott: Sandra is amazing! Gives a relaxing pedicure and does a wonderful job with nails. I showed her a picture from pinterest of a fall/Halloween design and she recreated it perfectly!

Robert 2: Nice products. Animal cruelty free and low waste

Austin Hughes: Nice staff and selection

Just Me: My daughter wanted to check out Lush as we were walking by so we just had to take the time to check the store out. One of the employees that we were talking with was beyond helpful & amazing. I asked if there was a brochure of some kind or something that lists the products & all that entails which sadly there wasn't. The employee (sorry I had forgotten your name)was very informative & had given us each a sample to walk off with eventhough we didn't purchase anything. The employee did mention about going to the website & check out their products that they sell which offers a lot of information including giving your skin type & allergies. Everything is made with fresh ingredients. Now just to try your product & check out the website. Thank you Lush!

Kindredspirit Diane: Smells sooooo good....friendly helpful staff... ❤️

David Pollock (DDogH26): It's good soap

Sage Chaffee: Everyone at this store was an absolute DELIGHT. They're amazing at making people feel welcome and comfortable, and we're so knowledgeable about their products.Thank y'all for introducing me to new things and being the biggest sweethearts. 3

Kevin Van: This store is my favorite with so many unlimited selections of soaps, bars, and cleansers which is so amazing. The prices were so good and the products were excellent when I got home and tried them. I'll be coming by every week to get more new products.

Olga Windham: Always love Lush!

Shenae Shampine: I came into the store with full makeup and a dress but no hair 😱 on my way to a concert I didn't have time to try on or look too long. I picked one out paid and asked if I could use the ✂️ (for the lace) the lady name begins with a J and I'm so mad that I can't remember it. Anyways she was a life saver. She took me to the back and sat me down. Cut the lace and gave me baby hair! She did it so quickly and I'm so very thankful for you. I love my hair and when I'm in town this will be the place I go!Thank you again!

Asia CalvinW: Need to update their times went to them and they was closed are they in business or not

Renee Carmichael: Lots of inventory, prices are reasonable and a great location.

Darnise Dunlap: Found the things that I needed and the cashier was very friendly and talkative. Great customer service

KYE Dior: It was bad the new owner always thinking somebody stealing and the man he followed everybody around the store like they came to streal .

Kendra C (pnut butter): Always has the colors I'm looking for.

Inice Chandler: I like the owner he knows every product

Nicole D: The new owner re modeled it and it looks nice. There are more options

veronica burton: Great prices

rick reichert: So much hair. Everywhere.

Ericka English: Wig shopping is always fun at C J

ukinya h: Love this store

Phyiir Moonchild: Worst shopping experience ever! The owners literally followed me through the store at a 3ft distance. They each stood at the end of the isles as I browsed their products listening to my phone conversation telling me to shut off my camera as i was video chatting my daughter so she could choose a hair color. Completely unprofessional "hurry up and buy attitude" I couldn't even focus on what I came for I was so distracted by the fact they were on my heals the moment I entered the store.

cozykay: On December 15 I purchased synthetic hair from this hair shop. I just looked into the bag today (dec 20) and I noticed that an item (a fake ponytail) that I did not pick up was in the bag along with 3 packs of hair that I did grab. I assume that the cashier (the older woman that’s always there) slipped the faux ponytail into my bag when I was not looking. I assume so because I remember turning my back to look at the makeup behind me because I was considering buying lip gloss but decided against it. I also looked today and noticed that I should have been charged $6 dollars since the hair was a dollar and ended up paying $17. The ponytail was $11.99. I’ve bought hair from there for years and have never had any scandals with them. Very disappointed and probably will not buy from them again. Both the man and the woman that is always present are very nice, but they scammed me.

Nicola “LadyofLove” Wade: It's ok.

Not Provided: Purchased hair on my card and was charged $10 extra and went in our explain that to the owner and she looks at the receipt and my bank statement and she says how? She is over charging people.... wouldn't recommend this filthy place to anyone, if you choose to shop here, maybe you should use cash or keep an eye on your statement.

Courtney Mackin: It's a big, open store

T JB: Good selection of men’s colognes.

Angie: No service and the cashier stopped any semblance of kindness when I wanted to just buy my items without giving my name, phone number, and email.

Erika Croel: Nicole does such an amazing job at brows!! She is very kind and bubbly. I recommend her for any brow needs!!

Jeremy Atkinson: My wife likes it here but never writes reviews, so here we are

Jonathan Curtis: Lots of options in here for cosmetic care.

Jennifer Jackson: Lauren was super knowledgeable about the make-up products and how they were applied. From start to finish her smiling face gave each of us 3 ladies a personalized set of make-up products to enhance our beauty within our needs. Alex was amazing with hair care information for my mixed son. We will definitely come back!

Rozana Borgeld: First time I got service was for my eyebrows, and they came out to look amazing! I came in a second time to get my haircut and again, my hair looks wonderful! Kima is a great hair stylist and I’m so glad I’ve gotten services from her! Will definitely be coming back to see her in the future

Paulene Wess: I order my products online and pick them up when they are ready. Such an easy & smooth process.

Rose Black: Love this location. Staff is always very friendly and knowledgeable. Store site is well-stocked with everything you could think of and thousands more that you wouldn't ;). Great return policy on their products. If you do not like it/didn't work out for you, they will refund your money! Not many beauty companies give you this kind of warranty!

Margaret Gaston: Always great. Best fashion color stylist

Tina M Chirco: Very clean and professional

Shasta Fase: Received awesome help picking out colors for my daughter's wedding! Thank you Ulta!

Robert Haines: My daughter Tricia picked up some more items, fun traveling with her in Travel's

Debra Harding-Vanaman: Great service and reward points program.

Tanya M. Gonzales: You earn reward points every time you make a purchase those points add up over time and you can use them like cash I just bought $60 worth of makeup products with just over 1500 points.

Keeper of the Juice boxes: What an amazing first experience!

Selena Delatre: Love this Fragrance! ❤️ Jimmy Choo

Mike Strachan: Very Helpful Staff - Nice Clean Store!!

C Blair: Good clean environment. Lots of choices for fragrances and beauty products. There's a good chance that they'll have what you're looking for and if not the friendly staff is around to help look for alternative solutions. A bit pricey but my fiancée loves it