Best Cosmetics Store Grand Rapids Near Me

Anne VanOort: Great Deals Friendly Salespeople.

alexis harris: They had big name cosmetics and haircare at almost drug store prices! Everything was neat and there were designated samplers, which was nice.

Alex M.H. (Alex M.): I’m getting started on using make up now that I’m not required to wear a mask a work. Stopped by on a whim!Lacee and Jasmine were extremely friendly and helpful! ❤️

Andrea P: So happy there’s a Lush location nearby. The workers are always so welcoming and friendly. Also very knowledgeable on the products. The last two times I’ve came here I’ve had a man help me (don’t know this name unfortunately) but he’s been the sweetest with helping me find products and letting me test new ones.

Raven Lessard: Great seevice!

Rylee Leslie: anton was literally amazing. he was extremely patient and answered all of my questions. he even explained to me what the ingredients would do for my skin. he was such a pleasure to meet!! i would recommend this location to anyone!!

Timothy Meyer: I received friendly and experienced help when I came to consider a purchase. Because of their help I was convinced of what I ended up purchasing.

Joyce Porchia: Paige was outstanding. She was extremely knowledgeable about the products. The experience was so much fun! The products are amazing!

Kenzee Kara: I have never written a review but felt the need to after such a good customer service experience. I didn’t get the two ladies names but they were so helpful outside of store products. My baby dropped his paci and one of the ladies picked it up and washed it off for us. Then my husband mentioned our stroller had a bad squeak and we needed to get wd40 and the other lady went and got some from the back for us. Not to mention showing me all the products for stretch marks! I so appreciate these ladies, I’ve worked in customer service for years and always appreciate such great workmanship!

Lynn Miracle: Their products are great!

Bird Wurtz: Super friendly staff and easy to find quality product.

J Burdette: Always a good time shopping, associates very knowledable and helpful.

Leah White: Love this place I keep coming back for the lemon soap staff is nice and very helpful and will let u get samples to try before buying

D T: I was having a tough day, just dropped my daughter off at an extremely difficult exam after we had found out 15 minutes earlier that her father-in-law had just passed away. Shed a few tears and went to the mall to spend some time while I waited the 4 hours. Went into my favorite store, LUSH, and was greeted by Gretchen who could see I was was stressed and upset. She was so sweet and helpful without being pushy. She listened, suggested products and even made me laugh. Emily at the register was equally nice and helpful. While I love Lush products and visit this store whenever I’m in town, it’s these two employees who made the experience so wonderful. This is the first review I have ever written on any store and I just wanted those two to know they made my day. Please people a little kindness can change someone’s day, be kind like Gretchen and Emily! Thanks ladies 🙂

Jessica Scott: Sandra is amazing! Gives a relaxing pedicure and does a wonderful job with nails. I showed her a picture from pinterest of a fall/Halloween design and she recreated it perfectly!

Robert 2: Nice products. Animal cruelty free and low waste

Austin Hughes: Nice staff and selection

Just Me: My daughter wanted to check out Lush as we were walking by so we just had to take the time to check the store out. One of the employees that we were talking with was beyond helpful & amazing. I asked if there was a brochure of some kind or something that lists the products & all that entails which sadly there wasn't. The employee (sorry I had forgotten your name)was very informative & had given us each a sample to walk off with eventhough we didn't purchase anything. The employee did mention about going to the website & check out their products that they sell which offers a lot of information including giving your skin type & allergies. Everything is made with fresh ingredients. Now just to try your product & check out the website. Thank you Lush!

Kindredspirit Diane: Smells sooooo good....friendly helpful staff... ❤️

David Pollock (DDogH26): It's good soap

Sage Chaffee: Everyone at this store was an absolute DELIGHT. They're amazing at making people feel welcome and comfortable, and we're so knowledgeable about their products.Thank y'all for introducing me to new things and being the biggest sweethearts. 3

Kevin Van: This store is my favorite with so many unlimited selections of soaps, bars, and cleansers which is so amazing. The prices were so good and the products were excellent when I got home and tried them. I'll be coming by every week to get more new products.

Olga Windham: Always love Lush!

Shenae Shampine: I came into the store with full makeup and a dress but no hair 😱 on my way to a concert I didn't have time to try on or look too long. I picked one out paid and asked if I could use the ✂️ (for the lace) the lady name begins with a J and I'm so mad that I can't remember it. Anyways she was a life saver. She took me to the back and sat me down. Cut the lace and gave me baby hair! She did it so quickly and I'm so very thankful for you. I love my hair and when I'm in town this will be the place I go!Thank you again!

Asia CalvinW: Need to update their times went to them and they was closed are they in business or not

Renee Carmichael: Lots of inventory, prices are reasonable and a great location.

Darnise Dunlap: Found the things that I needed and the cashier was very friendly and talkative. Great customer service

KYE Dior: It was bad the new owner always thinking somebody stealing and the man he followed everybody around the store like they came to streal .

Kendra C (pnut butter): Always has the colors I'm looking for.

Inice Chandler: I like the owner he knows every product

Nicole D: The new owner re modeled it and it looks nice. There are more options

veronica burton: Great prices

rick reichert: So much hair. Everywhere.

Ericka English: Wig shopping is always fun at C J

ukinya h: Love this store

Phyiir Moonchild: Worst shopping experience ever! The owners literally followed me through the store at a 3ft distance. They each stood at the end of the isles as I browsed their products listening to my phone conversation telling me to shut off my camera as i was video chatting my daughter so she could choose a hair color. Completely unprofessional "hurry up and buy attitude" I couldn't even focus on what I came for I was so distracted by the fact they were on my heals the moment I entered the store.

cozykay: On December 15 I purchased synthetic hair from this hair shop. I just looked into the bag today (dec 20) and I noticed that an item (a fake ponytail) that I did not pick up was in the bag along with 3 packs of hair that I did grab. I assume that the cashier (the older woman that’s always there) slipped the faux ponytail into my bag when I was not looking. I assume so because I remember turning my back to look at the makeup behind me because I was considering buying lip gloss but decided against it. I also looked today and noticed that I should have been charged $6 dollars since the hair was a dollar and ended up paying $17. The ponytail was $11.99. I’ve bought hair from there for years and have never had any scandals with them. Very disappointed and probably will not buy from them again. Both the man and the woman that is always present are very nice, but they scammed me.

Nicola “LadyofLove” Wade: It's ok.

Not Provided: Purchased hair on my card and was charged $10 extra and went in our explain that to the owner and she looks at the receipt and my bank statement and she says how? She is over charging people.... wouldn't recommend this filthy place to anyone, if you choose to shop here, maybe you should use cash or keep an eye on your statement.

Gina Croson: Very helpful staff, always a fun place to spend time and learn new things

Elizabeth Mansfield: Amazing service.

Melissa Salinas: Great place, I love Nicole, she is amazing 💕

Katrine Coleman: The customer service is excellent!!! The store is beautiful...

Gerald bass: Nice store, good selection, clerk little product info for mature skin.

Larry Sleiman: Great friendly staff easy check out

eva jade: Autumn was super kind and helpful today! One of the best experiences I've had at Ulta and I was only in there for a few minutes. Retail goddess!!!

Lauren N: After taking the advice of the Ulta salesperson, I bought a tinted moisturizer that was recommended by the salesperson. I had heard of the product having an issue with the pump, so I was hesitant to purchase it. The salesperson assured me that I would be able to return the product at any point if there was an issue.Of course, the moisturizer ended up having a defective pump halfway through using the product.I went to exchange the product at the Canton, MI location, but they didn’t have it in stock. The Canton location was going to give a store credit because it was defective. At the time, I didn’t take the store credit. I had planned to find another ulta that had this product in stock so that I could do the exchange at that time, which is why I didn’t take the store credit.I ended up finding the in-stock product at this location in Grand Rapids. I explained the situation to the store manager, Brandy Brown, and how the other Ulta location had promised that I’d get store credit if I ran into this issue. After explaining the issue, showed her that the product was defective, and let her know that the Canton, MI location had promised store credit for the defective product, Brandy told me that there was nothing she could do.But Brandy Brown had no problem telling me, “maybe you shouldn’t buy this product again” with a demeaning tone of voice. She said that she could not give me store credit as it was outside of the 60-day return window.I explained that this wasn’t a normal return or exchange - the product was defective.Still, she said there was nothing she could do.I asked for the number of the regional manager and she wouldn’t give it to me. Instead, she only gave me the number for customer service. Brandy said that she did not have a store business card either. She did not try to assist any further outside of telling me that there was nothing she could do.When my daughter mentioned to me that we could find the customer service number and that we had Brandy’s name to use in reference to the issue with the company policy (this company policy was what Brandy referred to when saying that she could not do anything), Brandy, then, asked my daughter if there was an issue with her level of service and then proceeded to argue.By the end of the conversation, she apologized for being emotional as she “on [her] period”.At this point, after much back and forth, we did get the store credit. I expect more from Ulta. I will be shopping at Sephora from here on out.The level customer service provided by Brandy Brown was wildly unacceptable.

L S: Autumn checked me out today and I LOVE HER. she was so pleasant and had the best attitude. The less than 5 minute interaction made my whole day.

Heather Cuevas: Tracy at the salon does an amazing job- she did my highlights for my wedding! Then when I got married in Florida and my hair was getting done there, the stylist in Florida even kept telling me how great the color looked that Tracy did! Thanks! 😃👍

Tara Pennington: Staff is friendly and helpful!

Jamie Stratton: This location is my favorite of the Ulta stores in the area. Customer service is always phenomenal, even when going in near store closing time. Very friendly environment with helpful workers who are knowledgeable about their products!

Rene Torres: Nice

Kary Lohmeyer: I love Ulta. At this Ulta no one even said hello to me or asked me if I needed help, and I did. So with no one offering to help. I will order online or go to the Ulta by me. There where not many people in there shopping and the workers where just standing around.

C: I really like this Ulta. The staff is always friendly, helpful, and knowledgeable. The have a great selection and are usually well stocked.

E. Joanne Brown: I'm out of town right now and lost my goods to the airline. One of the nicest, most helpful Ultas I've ever been to either at home or out of town!! Fantastic customer service. I don't think I saw one person thst wasn't smiling!!!

marie goei: Team members are very friendly and eager to help.

Rick Malski: Great place to get hair and makeup supplies, my wife loves the variety. I stopped in to get some stocking stuffers for my wife and the staff was very helpful while picking things out. The asked a few questions about what she liked and gave me suggestions. She loved everything I got her.

RONALD RAYMOND: Great prices and makeup

Candace LadyCandyland Moore: First time at this location!!! Definitely loved the relaxed vibe here. Will be coming back...

Clyde Park: My wife love this store

Isaac Covarrubias: It was a new experience, and the girls were really helpful and got what I was looking for.

Dayana Rodriguez: I’ve never had an experience at a Sephora like the one I had last Saturday. I was not greeted but they were busy so I understand. When I said “Excuse Me” to an associate so I could ask where to find an item, they responded with “What’s Up.” When I asked another associate (Diana) for help on finding a new foundation, I had to do the initiating and asking questions. I had to ask for help on a shade, I had to ask about what’s good about the product, etc. All she did was lead me to a product, which was not helpful. I ended up not purchasing a new foundation because I didn’t get help on a shade or what could work best for my skin.

Ann Pedersen Forbes: Great service. Pam was so helpful in helping me pick out matching eyeshadow, cheek and lip colors. She showed me how to apply the shadow on my eyes for a smokey look. I came home with a new palette of colors to mix and match for unique eye looks, glowing cheeks and a hint of color for my lips. I will definitely be returning to Sephora for my makeup needs and highly recommend seeking out Pam for help.

Robin Kaniewski: I went to the store to return a perfume set and purchased a different one and got it home and opened it and about half of them were already used…. So I called the store and was told I can come get a different one, that’s great and all but I guess I just never expected that from Sephora

David Smith: Great service and great location.

Julie DeVoe: Beats Ulta hands down for making me feel like being a customer matters. All the employees are kind and helpful without the attitude. Love shopping here !

Antoinette Johns: LOts and lots of makeup .GREAT HELP, LONG LINES CRAMPY CAUSE MANY PEOPLE VISITING IT

TB Lynn: Thank you to the makeup artist, Mina, for helping me out today. I had a rough day and she went above and beyond for me. Gave me a hug, cared for me as a human not just another customer and she helped me find everything I needed and more. 10/10 would shop here again just because of her.

Zachary Warner: Very helpful staff that took me around the store to find everything I needed for my sister's make up stuff

Jonathan Bassett: I had such a great experience because of Alicia. She was very friendly, knowledgeable, and helpful!

Steve S: Good selection at this store

Annika Ehrig Rosario: HUGE store

Amanda Pierce: Cashier put the difference btwn an exchange onto the wrong card, a visa gift card instead of my debit and they won't do anything to get it back. They screwed up so about $17of my money is just gone. The gift card had been used up at the store initially so the woman threw it out for me. Few days later decided to return and get something else. Woman told me they "can't do anything", but customer service will. Called customer service, they said the store should never have sent me to them, they need to and absolutely can fix the problem. Called the store, manager said oh I'm sorry but you shouldn't have called us, we can't do anything, it's already technically been returned. So, customer service again and this time the lady is making the call to the store for me. She came back and said i have to do it in store. I said 2 diff times and 2 diff managers are refusing to do anything but say "call customer service." Maybe these "managers" need to call a higher up, do something, anything, to remedy the situation other than refuse to help. Go to any other store, these ppl don't care to do their job.

Christine Brill: Always Love Saphora! Am I right ladies?

Daniel Ayora: Found a very friendly associate here. She made the place great.

Stephanie Peabody: Super helpful staff, but store is difficult to find specific items with all the displays

Renee Marpa: Don’t usually write reviews for a store but I genuinely dislike entering this store due to the amount of times I get followed around here when I shop. It feels like I’m being targeted and it doesn’t make for a welcoming and inclusive environment especially when I see my white counterparts not being closely monitored. It’s one thing to ask a customer if they need any help, it’s another to constantly watch you in every aisle. I feel quite terrible whenever I’m inside here and I hope the staff works on this issue.

Tammy Cooper: The lady was friendly and helpful

tony headd: Emily was a true heroin!! Knowledgeable and beautifully friendly.

pamela bartolo: I really love Sephora makeup in products in products and they have a wide variety you should stop in and check it out

Keith Shiflett: Little selection

Violeta Nova: Es una tienda super especial, allí encuentras todo lo qué necesitas

Iggy P06: Wayyyyyy to expensive compared to online.

Omar Al Ameer: Exclusive

David: Couldn't smell any testers or try any because of the dumb covid "rules."

Paul Vaneizenga: Always have the newest colognes.

Louann Tasma: No air conditioning to hot to shop

David Fugitt: Not bad at all

Marcell H.: My mom loves this store. She says she always finds what she's looking for and more... Which is why we try not to go there 😉

Mary Leduc: The Sephora at Grandville is a great store the customer service is great

Bobbie Farris: They are ok. But they need to clean the area up bettee . the products are very dirty. To many people use the samples it can turn you off some stuff.people start to use stuff thats not samples.

Gigi Ghibon-Elhenawy: Employees are rude.. thank God I found a regular Sephora at Rivertown. Every visit was an unfortunate experience.

Allie Jebus: Overwhelmingly bad reviews regarding the customer service at this Sephora Inside JCPenny, even going back over a year. Really makes one wonder why management has done nothing to address this because it’s not just a small handful of people taking time to relate how bad the service is, the majority is highly negative. Perhaps management can’t be bothered or simply doesn’t care about their customers.The atmosphere here is alienating, unfriendly and off-putting. When I feel I have to apologize for asking a product question, when I am not thanked after spending $ 200 and when I have to wait for two employees to finish their chit chat before letting them know I’m ready to check out, there are serious problems. After repeatedly having various negative shopping experiences, to the point I’ve left the store in a downright down/bad mood, I’ve vowed never again to step foot in the Woodland Mall Sephora.There are many alternate choices to buy beauty products, this particular store’s attitude has ensured it will never again receive one penny from me.

Zachariah Vruwink: Quick and easy service - asked for one product my wife wanted and they got the exact thing within seconds, I was in and out in less than a minute.

Laura Dianaa: Good customer service! Everytime i walk in they always complement my make up and very helpful.

Eleanor Etchu: The customer service employees have terrible energy. They just seem so unkind without saying much. I came in today to get my birthday present and I gave them the correct email at first. But the bad vibes customer rep, let’s call her bad vibes Brittany, was like they don’t need the full email with the @ part. Anyways I’m standing there confused because now the email isn’t working because it isn’t a regular gmail account but a school email account and she needs the whole freaking address with the @. She tells me to go outside of the mall to use the WiFi and of course my brain is on autopilot so I don’t resist. I want to tell her I’m not using wifi but I don’t bother. I go out, don’t even go outside of jc penny and go through my email to see all the Sephora emails I have. Btw I even have the app, but the darn thing wouldn’t let log in for some odd reason. Anyways I come back and her vibe totally changed. I show her the emails I get from Sephora and for some reason it’s like she automatically then believes me or something. Her body becomes more receptive and I can feel her allowing me to give her my full email without her saying a word, the one that I was going to give her in the first place before she told me not to use the whole @ 😐 I give her the full email and of course it works. It’s just altogether nasty, negative vibes man. It’s weird because I don’t remember them being this rude with their nonverbals. But I’ve read the other reviews and people feel what I felt. We’re just saying it differently. Also the Mexican food place at the mall is super stingy. You can literally count the rice and beans they give you. It’s not worth it at all. Woodland Mall sucks

Angela Whitehead: I like this sephora it's smaller and doesn't have the selection that other sephoras have. I am reading the reviews and haven't had bad customer service but I am usually in and out. I will make sure to watch out for the customer service

Ivana Bohatch: My friends and I were at Sephora today trying on some of their makeup, not doing anything wrong or being disrespectful, and one of the workers walks up and raises her voice and tells us sternly “this isn’t a playground, if you lady’s are going to use my products, at LEAST be respectful” like we weren’t doing anything wrong. We were testing the eyeliner. That’s it. Then she walks away. We went over and tested these face mist type things and the lady walks up behind my friend and just stands there smiling and my friend sprits it on her face and I tap her and she turns around and says “hi..” and then the lady says “Hi!” And has a disgusted smile on her face if you know what I mean? And my friend says “I really like this..” and the worker goes “I can tell” and then struts away. We literally didn’t do anything wrong and I don’t think it sounds that bad what she did, but if you were there you’d understand how scary it was and how mean she was

Paloma Endres: I came in today with a few friends and was sampling some of the eyeliner and some refreshing spray. First when I was sampling the eyeliner she came and yelled at all my friends for “playing” with her products. Then I was trying some coconut spray and she was standing behind me and I turned and said hi and she said hi in a strange tone and i said I really like the spray it’s really refreshing and she said I see that. This was not the first time I’ve had a problem with this lady. As I was reading other reviews they all seemed to line up to this same woman. A hint of advice for her; don’t be rude to customers if you wanna get sales.

Kayleia Kirkland: Very large selection customer service is great

Learners Permit: Lots of brand name items for very Inexpensive price

Kathy Lin: Great deals on all the products, got a great deal on the men’s shampoo and conditioners.

Hayley Razzoog: Incredible deals for tons of great hair products - was able to go back and get 2 more sets of my favorite hair products for the price I got them for, plus a gift for my partner.

Parker Atwell: Excellent selection of products for even better prices! Please come check it out if you have time!

Juan Mejia-Jaime: very good customer service and they had a lot of choices and good sales going on!

Miz McCallum: Awesome shop, has everything I need and more! Got some really nice brands for less!

Norma Escribano-Smith: Do not trust this location. Do not give them money unless you get your products in store. I paid $150 for products was supposed to be order and delivered to my home. It's been six months, and I'm still waiting. I have called countless times and left messages and emails.

Michelle Newell: Sandy,Was amazing to work with. She truly cares about her customers. Not to mention her makeup is the absolute best ever. 💓

Debra Miller: A great experience. Staff was knowledgeable and made some good recommendation. Can't wait for my next visit.

Marian Deyarmond: Owner very helpful..found exact products I was looking fir!!

Rhonda Swanson: Very nice studio. Clean and very knowledgeable people working there. Will go back

Sarah Bradford: The best price in West Michigan for Merle Norman. I got turned on to it when I was in High school but was to young to wear makeup now that I do this is almost all I wear. I've since moved to Minnesota and I can't find on Merle Norman anywhere. Luckily this place will ship it to me no problem!

April Uzarski: I have used Merle Norman for over 30 years best makeup love the moisture lotion

Sandiy Ward: Excellent skin care and makeup. Very knowledgeable and customer service oriented staff. Highly recommend!

Colleen Chase: Love their products. Friendly staff

Day Tripper: Knowledgeable, friendly, accommodating and an excellent product.

Patricia Torres: I have been coming to this Merle Norman and seeing Kim for years. She is very knowledgeable with what products will work for your skin type and the best in color suggestions. She will take her time with you and will never pressure you to purchase something that you won't need. Fantastic customer service and she won't make you feel rushed like some department stores do.

Barb: Their cosmetics are the best. Staff is knowledgeable and friendly