Best University Hospital Grand Rapids Near Me

Ashley Thelen: I stopped going to University of Michigan Health West after several poor prenatal experiences at this facility. First and foremost, you are purely just a number here. Your visits are in and out, you see the doc for maybe 15 mins - and that's only if YOU come with questions. Otherwise, they basically just check your heart rate, blood pressure and leave. Even on your first pregnancy, they don't take the time to educate you on what's happening, what to expect, etc. On top of that, they take advantage of the fact that they are tied to a hospital and bill as a hospital when they can, despite being considered a primary care provider by insurance. That means patients pay more for everything - for example, I was charge over $100 for urine pregnancy/drug etc tests. The first was done four weeks before it should have been done (when I was coming in to see a PA for prenatal questions at 6 weeks on my first pregnancy vs my 10 week first prenatal visit when it's supposed to be done) - I lost that baby and they refused to own up to doing the test too soon and still made me pay. My second was done at the right time, but was somehow MORE that time. Had either of these tests been processed like they would through primary care or even an offsite lab (vs a hospital), they would have cost me my $20 co-pay, that's it. But since they have the ability to bill like a hospital due to their affiliation, they can line item every little thing they do - racking your bill up with charges that apply toward your deductible. I've called the billing manager 5 or more times since March, no response. She finally responded to a billing message on MyChart, just told me everything was processed fine (twice), then stopped responding. I'm disgusted at the lack of care and empathy this facility has demonstrated. You're in health care, this is VERY personal to people. I LOST my baby and they couldn't muster the humility to own up to their mistakes and take away the payments that had to remind me of that lost baby each time. I will never go to a UM medical facility again. (By the way, I switched to Spectrum and my experience has been a complete 180 - between the nurses, doctors, and even the office manager. Much more personal experience, you can tell they actually care about their patients.)

Cheryl Mesecar: Awesome !!!

Kollin: Metro was Great METRO HEALTH WEST is terrible. Long waits on replies, takes 3 weeks plus on blood tests for results. My Whole ER visit does not show on my chart. GOODBYE METRO and Hello SPECTRO Wealth.

Awilda Black: Very disappointed waited over a half hour just to be called back. To sit another 30 minutes

Carole Sluce: Podiatrist was great

Christina England: Had a hysterectomy yesterday. Staff was awesome. Hospitality was exceptional. Dr's truly listened to the patient and put the patients needs first. Far better service than anything from spectrum.

Phyllis Green: My husband had wonderful care during his stay at Metro. In total he was hospitalized for 7 weeks totally do to his fragile condition. Sometimes we don't expect to come home after very serious illness and infection. My family is eternally thankful for all they've done.

Dana Lowe: Work up for what is obviously a sinus infection. I jump through hoop of take the flu and covid swab, knowing like the other 6 times it will be negative, but hey it can't hurt just in case. Meanwhile my head and sinuses are pounding, my ears are plugged, I've got drainage going down the back of my throat to the point its so raw I can't talk above a whisper without excruciating pain. Because of my Alpha 1 condition and I do have pain in my right side I'm great with doing lung xray even. But, 1st problem when all other tests come back negative including for viral it points to bacterial infection. Never is this more true then for an Alpha 1 patient. When even your discharge paperwork says infection why oh why is there no antibiotic to go with it? 2nd problem, I point blank asked about something for my sore throat. Was offered a steroid shot before the tests. Somehow after the tests that shot was now off the table. Standard of care for any Alpha 1 patient when you diagnose any kind of respritory INFECTION is antibiotics. The reason I came to urgent care on Sunday is because I know how ugly this can be by Tuesday (when my primary care doc can see me) FROM EXPERIENCE. But I was sent out with NOTHING, no relief, for anything and a tuff it out till Tuesday. I tried to save ER from a minor condition that should have been handled easily by urgent care instead but I see from now on I should always go to the hospital where the ER doctor knows what standard of care for Alpha 1 is, instead of just winging it and hoping the patient will be ok by the time they get to their family doctor. This urgent care trip was worthless!!!!

Brit K: I had a procedure done with Dr. Steven Lown, who was great! The staff was friendly and Dr. Lown put me at ease for a tough procedure and was very caring, provided a lot of knowledge, and took his time. Thank you Dr. Lown!

Coleen McLellan: I tend to be a mess before surgery. The experience at your hospital was very very helpful. I would like to thank you all; especially Tisha in pre-op, Cher Nurse tech, Leah RN, and Rachel in recovery. Everyone does their job well and we’re comforting, and very helpful! Also, thank you Dr. Pete!

Benjamin Hood: Very rude staff my gf came in for a check up and had positive pregnancy test and we asked for one there just to be sure the front desk lady was very rude and talked down on my gf same with her ob willNever use metro health again who discourages someone from having a baby

Ann Peliotes: Arrived and check-in took about 12 minutes and was asked for my full social security number in a non private environment while patients were sitting right behind me. Then I had to wait nearly 20 minutes to go back into the lab. But I wasn't the only one asked back, three other people were collected at the same time. One of the patients were in the wrong area so another delay.. No rhyme or reason in the rooms we were placed into and sat & waited there for another 15 minutes. Sooo unorganized. Will never return to Metro Health labs again! Would NOT recommend this Park East lab on Cascade road to anyone! Spectrum Health labs are way more efficient!

Melissa Ann: Easy on, off the highway. Traffic is a little aggressive when trying to get back onto the highway, so be careful.

Deonnie Dearmon: Receptionist gives me a hard time every time I visit there with residents from my AFC. Makes us wait a very long time first thing in the mirnung, even when there's no patients in front of us to be waited on. I think she waits purposely before forwarded the check in information to lab or other dept. They need to replace her!

Taylor Scheidel: I just had surgery there this past Friday.( Jan 10th) My laparoscopy went well. My doctor(Getz, her assistant, the anesthesiologist( Dr.Ahmed) were great! However , Some negligence occurred. I was told I was going to be sent home with a printed copy for post op medication. I was very groggy from the anesthesia and they gave a folder with papers in regards to my surgery. I thought my script was in there too. I got home and take a nap and I woke up in some pain. I went to go through my folder for the script and it’s not there! One of the nurses practically pushed me out the door as well so they forgot to put in my folder! They had one job! I’m getting a lawyer and suing for negligence. It’s now the weekend and I can’t get hold of my primary doc, Dr. Getz or a surgical center cuz conveniently, it’s closed! Make sure you patients have their needs met BEFORE they leave your office. I’ve been writhing in pain all weekend because of this place. I better be repaid for this negligence!

Itspusheen 17: They take to long to bring you in to get checked with women has been here for 4 house in pain! DO NOT COME HERE!!!

Kollin: UofM is probably the worst company for healthcare. The quality has slipped so far from grace. I'd rather pass away before letting another doctor of theirs touch my corpse.

Griffin Pride: Do not put much trust in this so called hospital. More like a money hungry business with very poor care for the patients. My boyfriend was referred here for open heart surgery which the surgeon has been doing for @20 years but he refuses to do the surgery but wants to pass the buck & make my boyfriend go all the way to Kalamazoo when he can do the surgery here at University of Michigan Health West. Dr. Dulushia is the doctor that won't do the surgery thus putting my boyfriend at risk of heart attack, stroke, & death. They are a meat market & nothing more. Saving a life just isn't them. They will only let you get sicker or die. I don't like a hospital that has a doctor who kills patients instead of treating them but this is how Dr. Delucia operates. Some worth saving but most are not. Do not go here. Dr Delucia won't treat my boyfriend because he has PTSD from serving in the military even when PTSD has nothing to do with having life saving surgery. No good treatment here just excuses. Makes my boyfriend feel his serving was a waste of time. Thanks for nothing Dr. Delucia. Hopefully someday you will need emergency medical treatment & can't get it. You let patients die. Don't believe me they let patients die read the other reviews. Bad place. Morge must be overly full with patients who would have lived if given proper treatment. Must be this place has a contract with local funeral homes.

Corrin Rodriguez: The nurses were friendly and helpful when my daughter in law had my grandson there on 04/07/23.

Angie: Grandville location office staff very unprofessional! I will never go back or recommend!

John Zeigler: Why do I continually keep getting a request to log as Jay G Zeigler, which is NOT my name??? There have been several attempts to stop the requests but to no avail. What kind of hospital are you??

kyle koster: My Procedure went great and my Dr. Was amazing. But the billing department is a joke. It took over 3 months for them to send a bill. Any other industry if you try to send a bill after 3 months you will get laughed at. I call to ask what took so long and i was told that "it is just how mecdical is". It sounded like they dont care how long it takes that you are at their mercy. Metro health network has gone so far down hill after they were bought out by U of M it is almost a joke.

Rebecca Paramo: I sincerely want to know if you train your nurses in PCU to not give their name!? How am i suppose to know who did i talked to if they hide their name!? What kind of medical facility is this!? Very unprofessional attitude with the staff!

Jake Sinclair: My wife and I had our first baby here and I can't not reccomend enough of UM Health West Hospital! They went above and beyond making sure we had everything. The whole process went smooth and our time was wonderful.

Daniel Balk Jr: Worst hospital ever

Seth Brown: Went in with tooth pain and minimal swelling, after seeing the Dr the entire left side of my face was swollen from the shot she gave me (even though I am terrified of needles) they refused the help that worked in the past to opt for more pain and making my problems worse. I will never trust a Dr again after what Dr Daniel Mann did to me, he should be fired!

Laura Holliday: Absolutely the worst ER and psychiatric assessment services I have ever seen! My son was brought there by ambulance after threatening to end his life and they just put him back in a cab to go back the home he had left from earlier that morning!

Janet Phelps: Very good, friendly personal,

Ed Rubringer: Just had hip replacement surgery at metro... Very good experience. Nurses and staff seemed to really care about me and my comfort. I feltVery well cared for.

Liz G: Very attentive and kind staff. Everyone we talked to was knowledgeable and helpful. Very thorough and professional.

Stephanie G: Super attentive and thorough weekend staff!

kelly Walendzik: Worst hospital ever....please believe me when I say this, I would never ever come here again....lack of knowledge, laziness, very short on staff, you have to bring your own supplies in if your trached, they dont change or turn you every 2 hrs....nurses complain they are burnt out. This place may have u of m on it, but please trust me, they are not even comparable. If you have breathing problems and ir trached, this definitely isn't your hospital. Just so you all know, they have to transfer you if you ask, if they say no they are violating laws at that point contact patient relations in Ann Arbor at university of michigan they will help you. You're a number here, not a person. My daughter had pnemonia, RSV, and MRSA, and if I didn't stay all night with her, she would have never gotten care she needed. One doctor at night with no confidence always 6 you wait til morning even if you really need one. Dr. Light made a very bad decision almost cost ky daughter's life. Think twice, never use this hospital

Ben Hayden: Was there for an ER Visit ended up being admitted over night. Overall the staff was really attentive. Especially the night nurse

Natalie Bustillos: U of M has treated us well! We had our daughter at the hospital and everyone from the doctors, nurses, food staff were awesome! Very accommodating and friendly! Rooms are a great size!

Ssn Kk: I was in a car accident and the nurses, doctors and staff in the ER were caring, competent and professional. The orthopedic surgery team and the nurses and staff on the 3rd floor were compassionate and provided amazing care. Very grateful!