Best Whirlpool Grand Rapids Near Me

Robert Oliver: It's a terrible place to work. Underpaid, completely disrespected, and terrible working conditions. They have no interest in doing anything right. Just squeezing money out of the business. Their lack of care to their employees, or the company at all as a whole, is clearly evident on every overpriced hot tub they try and sell. If you want to see how a business is yeeted into the bankruptcy, see the place for yourself.

Gerald: LOVED IT. #1 IN MY TOP 5 NOTHING ELSE NEEDS TO BE SAID!!

RY: Wish I would have went with the higher end brands! Too good to be true… I bought two of these for my businesses under a year ago. So far nothing but problems with the pumps! One blew up (literally-the ground wire blew off the pump and electrical burning could be smelled) and the other pump on the other hot tub never shuts off. My dealer told me over the phone to contact Nordic as they don’t carry replacement pumps. I contacted Nordic and after a week of back and forth, they wrote back that my dealer was to reach out to me. Almost a week goes by and no further response from Nordic and no call from my dealer. I persistently kept calling my dealer and was able to get a tech out (this is about 3 weeks after the pump broke), tech reported a “bad pump”. However, Nordic now needs to send my dealer a new pump and the dealer then sends the technician back out to replace. This has now been almost 6 days and no update on a new pump. Moral of the story, unreliable hot tubs. Especially, if you are running a business. I’ve unfortunately lost hundreds of dollars now in refunds from the hot tub with the blown up pump and high electric bills with the second hot tub due to this pump not shutting off when it reaches temperature. Both under a year old. Helpful customer service may have fixed the situation but over a month with no resolution is just upsetting from a customer standpoint. Wish I would have went with a more reliable brand

Doug Clendening: Very hard to find things wrong with these tubs for the price. They're almost half as expensive as some of the more well known nation wide brands, gallon for gallon while being jist as effective. We love ours.There are some things they could do better though. We have the Encore LS:- They could use at least one more light underwater. It's especially dull with the jets and air bubbles on.- The cup holders have an opening to let water drain out. However, the openings are so big that drinks can slide into the hot tub.- There's also not enough cup holders. Move the above-water lights below water and put cup holders there in my opinion- On the opposite end, the two far corners hold stagnant water and can't drain naturally- The lay-down seat could use an adjustable neck pad- The "jets 1" button is confusing for guests since it has two modes- But what makes jets 1 worse is that guests also need to know to turn the large circulater jet off to enjoy the rest of "jet 1" jets, so they often think the "jets 1" aren't working properly or are weak- A button for air bubbles would be nice instead of the manual handles- Inline orp/ph/temp monitor would be great. Like the iopool eco.

DUSKIN MODS: Good quality hot tubs.

K Holbrook: I loved my hot tub and how it looks in the garden but with in a few months the shell/lining warped and it has been a nightmare to get anywhere with it. The company in the UK i bought it from says that Nordic Hot Tubs are not honouring the warranty. . .I am the customer who bought in good faith and I am the one with a brand new hot tub that has a fault.Will go with a better quality brand next time.

Byronhoog Byronhoog: (Nordic if you delete this I will make more) Terrible place to get hot tubs and terrible place to work for they give zero care about the floor workers hence the terrible hot tubs they build also they pay workers less than what the company says they will pay them and just all around a terrible company it should go under in 5 years tops

Aaron Sahlstrom: I wanted to provide a review of my experience with Nordic Hot Tubs over the past year. A year ago I placed my order, with my dealer saying Nordic offered high quality tubs. There was to be a long wait due to Covid, but then the delivery date was pushed out multiple times. I reached out a couple times, but the Nordic representative would not confirm my order. I finally received my spa 2 months ago, and I noticed the patio remained moist around the tub when the weather dried. So I opened the service hatch and found 1/8 - 1/4 water in the bottom of the tub, and water dripping from a port on the UV/Ozone unit. I looked up the unit and found the installation manual. The manual clearly stated that the unit was to be installed above the water line, or alternatively loop the ozone injector line with the check valve above the water line. This is called a Hartford loop. Nordic installed the entire unit below the water line (in this case below the top jets), and did not implement the Hartford loop. This was either a design problem or a build problem, so while I waited for my dealer to come out, I reached out to Nordic to let them know about the problem so they could correct it for future customers. Rather than being appreciative of the information, they were rude and made vague threats about voiding warranty by opening my equipment, even though their quality issues caused the issue and the installation manual clearly states that the check valve is a serviceable part that must be checked and replaced yearly. While I am early in my ownership of a Nordic Hot Tub, but rather than being an evangelist for the brand, I am left with a very bad taste in my mouth. We all understand that mistakes happen, but it's how you deal with them that makes the difference. P.S. Due to the water that leaked from the ozone generator, it was clear that Nordic does not use stainless steel hardware to mount the heater and pump.

scott doty: I obtained a Nordic Spa from an acquaintance, used and tired. Whenever I've had questions or problems, the staff at Nordic has been amazing. No warranty stuff here, just good people who take pride in their company. The tub is great, and updated w/ new guts with the major help from the folks at Nordic. If a great company behind your product is important to you, BUY NORDIC! My daughter, of course, didn't listen and bought locally. Usually good practice, but not for her. $14,000 later they have a whammy jammy tub with a million jets andMeanwhile I write this as I a waterfall, but can rarely use it due to constant failures of different systems. This is a major brand tub, and it's junk. Meanwhile, I write this as I'm enjoying my awesome Nordic Spa. Oh yeah, I sat in this tub in -15 degree weather this year. Still no problems. BUY Nordic and enjoy your Spa, it shouldn't stress you out. It's for relaxing! And no, I am not affiliated w/Nordic in any way except as a customer. Nordic Spas Rock!

Gaming Index: Good ol tub place. I can make tub jokes but I won't.

Josh Landfair: I work there so it's decent.

Jeff W: We have sold Nordic hot tubs for 27 years. They are one of the best "made to last" units on the market. Support is second to none from the awesome truck drivers, representatives (ours is Chantal she's the best), Rusty, Kim, etc.. in house, and all the way to the top are all great. 5 stars all day. Turn your day ahhhround!

RONALD RAYMOND: I worked here and I am owed 2 checks from before I quit and have not been paid and I can not get ahold of anybody or have not got a response back from this company

Jim H: Best place to purchase a spa from. Great product and well built

Lisa Picolet: Very helpful and knowledgeable

Melissa: Rusty was very knowledgeable about the product differences and communicated efficiently. We are happy with the great service!

Mason Pastoor: Lots of parts in stock and good pricing!

Larry blank: They focus on quay

Rick Coombs: Purchased a new hot tub. It’s been leaking since day one lose an inch of water every three days. They came to the house four times to fix it. Then they brought it back to the store to fix at the shop. And it still leaks. They state there’s nothing else I can do. So I guess I purchased a leaking hot tub. I’ve called the rep twice they will not call me back. I want a new hot tub please

Ricardo Galviz: The people who are in pick up trucks are very rude, I felt discriminated against

jers420: Positive:Professionalism,Quality,Responsiveness,ValueTheir employees were friendly and helpful in getting me the right parts I needed to fix my dryer. I would Definitely recommend them to all my friends and family.

Drew: Service:Dishwasher repairPositive:Professionalism,Punctuality,Quality,Responsiveness,Value

Sandie Ross: Positive:ProfessionalismExtremely satisfied with Apex and James (repair tech). He was very friendly, very knowledgeable, and efficient. The office/scheduling staff was wonderful as well. Highly recommend.Service:Dishwasher repair

Gary Kaminski: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueFrom the time of reaching out for service to today of having the service work completed, was Awesome! Great communication / customer service during this time. Tom was on time, provided professional work and made sure everything plus was taken care of. Great customer service and learn a lot from him.Service:Stove, cooktop oven repair

Scott Mince: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueWe have used Apex a few times for repairs and they continue to impress with being on time and thorough. Tom is exceptional and always does a great job!Service:Washing machine repair

Tyler King: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueFirst time using Apex to fix a belt in our 5-year-old dryer. Our serviceman TOM was AWESOME. Polite, on-time, fast and efficient. HIGHLY RECOMMEND. Great service experience to start off 2023!Service:Dryer repair

Angela Andree: Critical:QualityBand-aid repair lasted 36 days. Washer is completely dead with the exact issues as the first call. Because it’s past their 30 day guarantee they are going to charge me again.Service:Washer/dryer repair

Jim Crees: Great service. Fair price. Apex rep James was great. Full explanation of the needed repair and real professionalism in getting the job done.We've worked with them before and if needed we'll work with them again!

ben garza: My mother-in-law's neighbor recommended Apex when her dryer stopped heating. I was at Discount Tire on Plainfield & could see the Apex sign..I will go to Apex Appliance for all my appliance needs. I was a bit turned-off by no return policy, but I get that. 1st contact, a woman, possibly owner(?), checked my dryer igniter I wanted to replace, & confirmed it was working perfectly. Gentlemen helped me further when I insisted I thought this part wasn't testing like others. He tested their new part, & it tested the same as mine. I ate my words, but he wasn't a jerk or a know-it-all, instead seemed to genuinely want to help without the need to sell anything. He adamantly didn't want me to buy the wrong part.Came home, troubleshot, & found where we bumped a valve to closed position in the attic while we were cleaning/preparing for garage sale. Apex saved me money & time. Thank you, Ma'am & Sir. Pleasure doing business with honest people.

Steve Katerberg: The counter person was extremely helpful and had the part I needed for my dryer repair.

Danny Dandrea: I needed parts for our electric Dryer I brought in two of the parts out of four that could be the problem the person who took care of me tested the parts for me. For I did not spend money for parts that were ok .He help so much he told me the parts that I really needed to get it back to operating order I went home installed the parts working perfectly. Thanks So much for all your help and the wonderful cashier that help with my purchaseService:Dryer repair

Robert Peterson: Positive:QualityI have never used them for service. But I have come in and purchased parts there. The techs I've talked to offered pointers and the front desk person was very friendly.Services:Dryer repair,Washing machine repair

Jake Murphy: Scheduled an repair appointment for a certain 6 hour time frame. No one ever showed or let us know

Sarah Denison: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueSaved my 17 year old dryer! And helped me trouble shoot before coming out too. Thanks so much for helping us!Service:Washer/dryer repair

Michael Dollar: This company lied to me and then proceeded to try and shake me down with collections. They said they were an authorized service center for a certain brand and when I called the actual company they were in fact not! So none of my repair work would be covered. They showed up took at picture of the damage and left and sent me a bill for $167. Avoid at all costs!!!I asked ahead of time if you were authorized to do the work and you said yes!!! Otherwise I would have called someone who was. Bosch told me that you are NOT an authorized service center. Their words, you mean authorized by YOU. You additionally said only pay half the bill because you knew it was messed up. Then sent the bill for the FULL amount with threats of collections. Nice Bonus.Service:Dishwasher repair

tim nelson: Positive:Professionalism,Quality,Responsiveness,ValueTom the technician came out and was outstanding! He fixed the dishwasher quickly and it now works great once again. I would highly recommend Apex for any and all appliance repairs moving forward. Thanks Tom!Service:Dishwasher repair

Jeff Lednicky: Purchased an Igniter for an LG dryer. The connections on the Igniter was not the same as the original LG Igniter part. Tried to return the Igniter and was told no returns once out the door. Seemed odd to me. It's still new in the box?? Careful !!Service:Dryer repair

Dan Yu: Positive:ProfessionalismEasy appointment set up. James came by and fixed a very simple clog in a few minutes. Apex will definitely get my next call. Thanks, Apex!Service:Dishwasher repair

chris m: When our dryer broke it was the last thing we wanted to deal with as we both work full time and are very busy. I contacted Apex and was able to get an appointment quickly and the subsequent repair was carried out seamlessly. I am glad we opted to repair our dryer instead of just replacing it. I would highly recommend this company to anyone.Service:Dryer repair

Bethany Gravelyn: Would never recommend Apex appliance! They came to our house 4 separate times and charged us every time to tighten a screw or empty the filter in our washer. Never actually addressed the issue we were having. Now the inside of our washer is shred to pieces and broken and it’s only four years old. 👎🏼

Zach Zokoe: Ron came to my home with his son to fix my Whirlpool double oven that was not working. After inspecting the oven they were sure it was the igniter. His son (who he is apprenticing) changed out the igniter and it still didn’t work, I don’t believe Ron inspected his work but I could be wrong. So his son put my old igniter back on and they charge me a service fee of $125. Ron said he would do some research and follow up with me in a few days. He wasn’t very familiar with the double oven and didn’t know what the issue was. He did call back in a few days and explained he still wasn’t sure he knew what the problem was but he could try something else out (Which I didn’t understand as he explained it over the phone) and it would cost me $550 for parts and labor to fix. I declined and decided to call Whirlpool. They sent out a different repair company and their service tech fixed it in less than 20 minutes. He said it was obvious it was the igniter. My oven is now working like new. I called Ron to explain that I have been without my oven working for 2 months, I had to pay a second service fee and all along it was the igniter that they should have fixed on the first trip. He said there was nothing he could do for me. He doesn’t reverse service fees. I think that is unreasonable therefore I would not recommend using this company.

Aye bask: One of the greatest service and just human being I ever met highly recommend no question

Karen Albert: Positive:Professionalism,Punctuality,Quality,ResponsivenessI’ve used River City Appliance twice now for minor washing machine repairs. They always get the job done fast and explain what was wrong with my machine and how I can prevent any further issues. Honest, prompt, and professional. I love an easy, no hassle experience and that’s always what I get. Highly recommend!Service:Washing machine repair

Bruce Weir: Positive:Professionalism,Punctuality,Quality,ResponsivenessRon was very responsive and very pleasant. Scheduled the visit promptly and arrived on time. Determined problem with dryer immediately and had the repair done quickly. Thanks Ron!!Service:Dryer repair

Araceli Perez: WOW I never in my life had to write a review. When I called to tell Ron the problem I clearly said i dont think its the dryer cause its new but there is a smell on the bathroom where the duct runs threw . So he shows up at my house to very rudely tell me WE DONT DO DUCT WORK CALL A HEATING AND COOLING CO. and ARE YOU PAYING CASH OR CREDIT ! WOW! i said o I thought you did cause I told you what the problem que was . He could of told me that over the phone he stayed maybe 5 min didnt even wait to see what the smell was like . All he went to my house was to collect 120 dollars .WOW Also .very rude attitude when he called me to say he was on his way he said I will be there in 15 min . 9 min later he calls back and very rudely says I AM HERE KNOCKING ON YOUR DOOR !! I said to him im sorry you said in 15 min. But I am 2 min away sure enough I was there right on time . I had many contractors work in my home neeeever had someone sooo rude And unprofessional who knowing they dont do duct work aren’t decent enough to say that over the phone but come tell you in person just to colecciona the 120 dollars . Unbelievable.

Susan Woods: If you were negatively affected by Covid 19, like losing a loved one or dealing with long-term health complications from having it, you may want to skip this company. In letting us know that parts might be delayed, he actually used the word "scamdemic". It's bad business. You don't know what your customers experienced during the pandemic. My mom came out of the hospital with a feeding tube and on a vent after Covid. This was disrespectful and gross.Edited to add: Ron did show up on time for his appointment, so I added a star to my initial review. Communication was slow at times. Though, he did apologize for that.

Stephen Holcomb: Positive:Professionalism,Quality,Responsiveness,ValueCalled them at 9am on a Monday, they got me in at noon, had the job fixed in 20 minutes. Would call them again.Service:Washer/dryer repair

pip mo: Service:Washing machine repairPositive:Professionalism,Punctuality,Quality,Responsiveness,Value

Elisha Atkinson: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueSuper, Super great guys, that do great fast service!! I called. And they were here within the hour! Worked out perfectly! They seen what I needed for my dryer and repaired it, at a great rate! I definitely will keep them on my speed dial for any other work that is needed that they do!!Sonny AtkinsonService:Washer/dryer repair

Trish Dailey: Ron is awesome - totally dependable, arrives when he says he will, courteous, dependable, explains everything he is doing, fixes the problem the first time, reasonable pricing, trustworthy, etc. I've used River City Appliance twice now and would not hesitate to call him again, if the need arises. I highly recommend River City Appliance for your appliance repair needs!Service:Stove, cooktop oven repair

Corey VanderMeer: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueRon and Dan are awesome. They've been out to my house twice in a week. They're super knowledgeable and do everything they can to repair your appliances as reasonably as possible.Service:Washing machine repair

Zach S: Positive:Professionalism,Quality,Responsiveness,ValueMy wife and I utilized the emergency services for our refrigerator. They were kind, professional, and were able to quickly fix our refrigerator that same night. Highly recommended.Service:Refrigerator repair

Brianne Gallogly: I have used Ron twice in the last month. Prompt, courteous, great repairs. Will use in the future. Thanks!!Service:Dryer repair

Laura Epker: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueFast and friendly. Will use them again if needed!Service:Dryer repair

Renee Simmons: Our fridge quit running when temps were 90+ outside recently. Other companies I called were booking a week out. Ron & his son fit us in the same day, ordered the part we needed and came to install it before another company would even be there to diagnose the problem! They were friendly and wasted no time.

Daniella Rojas: Positive:ResponsivenessCalled about scheduling a service call, but after a thorough discussion about the issues determined might not be worth the fix. Still found it very helpful and would call again for future issues

Britney Griswold: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueCalled to have my washer repaired very professional and honest guys! They came out the very next day and had my washing machine running I can’t thank these guys enough!! They are awesome!! God bless them!!!!Service:Washing machine repair

Mardel “Behr” Beamon: I recommend them if you have appliances broken. They are fair and they're good people I will recommend them to anyone. And their prompt and they're always on call.

the lions: Positive:Professionalism,Punctuality,Quality,Responsiveness,Value

Gary Smith: Positive:Professionalism,Punctuality,Quality,ResponsivenessOur refrigerator went out on Sunday, I called Ron Monday morning and he was at my house in less than three hours. A great business to deal with.Service:Refrigerator/freezer repair

Patrick Duthie: Great experience from purchase to delivery of new washer and dryer. A big thank you to Dana Thomas for his time and patience in helping us decide on new units. Looking forward to purchasing from Decker & Sons in the future.

Connie Peck: Helpfully, knowledgeable and fair price ed

Jennifer Jones: Excellent customer service and help in finding just the right products!

Roberta Gilligan: Excellent service, outstanding products. Delivery & installation of GE washer was on-time and went smoothly. Even took the old one away for small fee. My favorite appliance store.

Alan Kasper: Sales person was very professional and personable. Delivery people were very respectful, kind, and informative during installation.

Brian Lewis: Look. Go to Decker & Sons and see David Jr. We remodeled our kitchen during COVID at peak supply chain challenges and David spent a lot of time with us, providing options, working through prices, get us the best price and keeping us updated as we waited for our orders. He also owned an arduous rebate submission process for us, making sure we got all of our money back. That kind of service is valuable. More valuable than that, was when one of the appliances failed not long after the warranty expired. When the manufacturer failed to take action David became our superhero. He spent countless hours tracking down a solution and got us cared for without us having to spend another dollar. We appreciate him and the Decker & Sons team more than we can express! Best price or not - they are our appliance provider for life now!

Dina Evearitt: Great experience. Knowledgeable and friendly staff...great product purchased.

Mike Byers: Had the part I needed in stock and price was right

Betty Near: I recall going to Decker with my mother when I was a child. I too have bought several appliances and TV's there throughout the years. Imagine my surprise when I went there today (1/13/23) to look for a new TV, and was told that Decker no longer sells TV's. What a huge disappointment!

Tom: They don't service what they sell in house and refer you to a second party repair service. Good luck with getting someone on the phone. It's less than a two year old refrigerator...lesson learned, deal only with companies that provide direct service instead of quickly getting you off the phone with only a phone number.

Quinn Marco: This will be where I will be purchasing all of my major appliances going forward. Great pricing, great service and great install by Dan. Love that I can pick up the phone and talk to someone about my pending order or an appliance that has already been installed.

Gerald bass: Very friendly, knowledgeable sales staff.

Joel Barkel: Had the appliance on display that I was looking for and also had it in stock!Sales person was very knowledgeable and answered all my questions.

Dawn Barkel: Very helpful. Purchased GE range.

Peter Hoezee: The staff here is great, and they have a big selection. The sales people really know the industry. The delivery drivers are quite skilled and knowledgeable, as well. This is the ONLY place I have ever bought appliances, and it probably is the only place I ever will! A lot of my family members have starting coming here when they need stoves, washers, dryers, and everything else appliance-related! I highly recommend Decker and Sons Appliance to anyone in the West Michigan area.

Chuck Telgenhof: Had a service call appt scheduled with decker and sons for our dishwasher today. The service company they use (dadds) never showed up. No phone call, no email or anything from them. Never used them before. Never will try again.

Mark Trasky: Long time customer at Decker . Replaced kitchen appliances last fall . Always a good experience from time of sale to delivery. Worked with me to quickly get a refrigerator that fit after ordered unit would not fit through the door. Only store we will use for appliances.

Mary Broene: We purchased a washer and dryer over the phone from Decker and Sons and it was seamless from start to finish! We had the appliances delivered and installed and old ones hauled away! They were respectful to delivery time when they called and installation was clean and flawless! Highly recommend!

Josh Smith: Great business

Steven Wayward: I've shopped the big box stores before for appliances but never again.Our experience with Todd from Decker and Sons was outstanding. He was able to get us our KitchenAid wall oven when the big box stores couldn't and at a competitive price.Todd kept us informed as to when it would arrive and when Whirlpool had a glitch on their end he served as our liaison...solving the hiccup.We will be back!Thank you,Steve & Maria W

Heidi Hackbarth: I honestly cannot say enough good things about my experience with Bekins. The salesperson, Bill, and his partner, Johanna, never made us feel rushed while picking out a dishwasher. They truly took the time to explain the process and help us find one that fit our needs. Their in-house installation team was also excellent; they were quick, clean and friendly. I would be more than happy to give Bekins my business for all future appliance purchases.

LeAnna Smith: Our sales representative Bill was great. He was timely with all of our communication and really made our experience amazing! I would recommend him at the Grand Rapids Location. I love my Thermodor cook top.

George Barfield: Very friendly. Very professional. Personable sales persons. Very efficient.

Amy Tobey: I bought a new refrigerator and dishwasher from them. Turned out both openings in my home were too shallow so I had to send them back. We worked out some modifications and they returned to installed again. We're happy with them and will be back for our next appliances, probably an induction range :)

Ryan LaRose: Amazingly knowledgeable staff and very professional technicians that complete the install. We purchase all of our appliances here because the experience is just so much better than anyplace else.

Samantha Cucinella: We did a complete remodel on our kitchen and came to Bekins for all of our appliances. We worked with Ethan in sales and he was very well trained and took incredible notes on everything we asked for.Unfortunately (out of Bekins’ control) we experienced back-orders from the suppliers on some our appliances. Things don’t go perfectly all of the time, but the way companies handle it separates the great ones from the rest.The Bekins customer service manager, Rebecca, stepped up and worked with my husband and I to find solutions that worked well for both parties. She was VERY impressive to work with. Additionally, the delivery and installation team from Bekins was unmatched!! The BEST we’ve ever had.Thank you to the entire Bekins team. We’re grateful for your assistance with our new appliances.

Craig Welton: Erika our Sales Rep was professional, knowledgeable and friendly. She explained the laundry machine I was interested in. She assured us that the Installers were excellent. We bought the machine and were so happy with our Installers, Jeremy, Curt and Cody, on Feb 14 2023. They arrived at the scheduled time. Introduced themselves, and explained what they were to do. They took the old machine away with no noise or scratches to walls. They called us into Laundry Room shortly thereafter. They explained options on the machine, told us they fixed the water hose so it wouldn't leak or let loose. We would recommend Bekins Inc to all of our family and friends.

David Wassilak: This has been the best experience for buying our washer and dryer. Thank you Bekins

Randy VanEck: Wow. Amazing place. All The appliances were hooked up and you could run them. Super helpful staff. And delivery in 2 days.

Richard Hill: We had never heard of Bekins. But we were shopping for a Bosch dishwasher and found them listed on the Bosch website. The showroom was amazing, and Erika was very helpful. We had planned on getting the least expensive 100 series but after she explained the differences, we chose a 300 series dishwasher. They installed it a couple days later and their guys did a great job. And the Bosch dishwasher is amazing. Since we are just two people, we don’t run a dishwasher every day. With our old dishwasher we had to rinse dishes before loading or the food would dry on and not come clean. We were told not the rinse the dishes with this Bosch yet they come out perfectly clean even on the second or third day.

kyle vandeventer: My experience with Erika was great, she was knowledgable about the product and was able to answer my questions. The install team was stellar as well. Would go to Bekins again for other appliance purchases for sure!

Wayne Meulendyk: Their service department, Jon in particular, seems very competent. It was a pleasure having Jon work on my Dacor double oven.

Kelli Bond: I can’t say enough good things about Bekins-they know their appliances. All of their appliances work in the store, all of their installers, and technicians work for Bekins, and they have a one hour window in which your appliance will be delivered!! Crazy right? You get comparable prices from other vendors (because they check them nightly). Let’s not forget the thank you card and flower you get the day of delivery. Oh and one more important thing to consider-we had our dishwasher in a week, a week!! Box stores anywhere from 4 to 8 weeks-and they didn’t know anything about their appliances that we couldn’t look up.

Hailey Dupon: All the associates we worked with were professional, courteous and quick to respond. We worked with Robin who helped us get connected with our new Bosch 800 dishwasher. The crew (Curtis and Jason) who installed our dishwasher were happy to help answer any questions we had and also helped us consider additional upgrades we could do for our other kitchen appliances down the line.Would recommend and purchase through Bekins again!

Paul Seehra: Great purchase, delivery and service experience with new washer/ dryer. Unfortunately product was slightly damaged on arrival (from manufacturer) - Bekins service team made it right asap with exceptional communication. Grateful I didn't buy from big box store.

bill sanderson: Our sales associate knew her stuff! She covered a number of dishwashers for comparison and provided all the facts we needed to make a decision on which machine to purchase.The service individuals showed up exactly as scheduled to install the machine and performed the service professionally in a timely fashion.

David Beerens: As a person who works in a service industry, it seems harder to find great service these days but my experience with the installation team from Bekins installing out new refrigerator was exceptional.Keith and Andrew were the epitome of professional service. Their communication and thoughtfulness in which they did their work was excellent.They obviously are a well oiled machine that work very well with each other, constantly communicating with each other about how they were approaching the work and making sure everything went exactly right. It was evident that they take great pride in their work and enjoy what they do.Thanks so much for the outstanding service!

Mark Mulder: Excellent customer service. They have the best brands.

Gerid Schwartz: Bekins got us the LG refrigerator we were looking for in just over 2 weeks when other stores were telling us 6 weeks or more. Their delivery people were top notch. The fridge and the house had to have the doors removed and it was still a tight fit. Nonetheless, they got it installed perfectly!

Valerie Engeltjes: Bekins has always provided excellent customer service, but yesterday they astounded us. On Wednesday, December 21, our TV quit working. We were facing a long holiday weekend that we had planned to spend watching our favorite Christmas shows—especially since a once-in-a-generation blizzard was heading towards Michigan, and we knew we’d be hunkered in for the duration.To make a long story short, we called Bekins on Thursday, December 22. Avery started taking care of us immediately and did whatever she could to move the process along. Johanna and Corey worked together to find us the exact TV we needed. We trusted their judgement and didn’t even look at options. We were told to expect the TV early afternoon on the 23rd, weather permitting.Barely a half hour after we left the store, Avery called and said she could get the TV to us that afternoon. (Sometimes living in the same town as the warehouse has its advantages!) Mitch came out, set us up, and headed back out into the snow.They all scrambled to help, and we sincerely appreciate it—especially when we learned that Bekins was doing the absolutely right thing by closing its stores and service that very evening so employees could be safely home until Monday, December 26. At one point, my husband told Avery she saved our marriage!Literally for decades we have purchased every appliance, sound system, and TV from Bekins because their service is exemplary. We will continue to do so.

Mani Sharma: I should have read the negative reviews and thereby saved the agony. I dont have respect for an individual or a business that does not respect my time and has the courtesy to call and let me know of delays . Ultimately the tech never arrived.A V O I DService:Washer/dryer repair

Martha Jane Herman: The guy did a great job, but 2 days later I received another ice machine. I tried to find Sears Appliance to return the duplicate but there wasn't any place to go. I don't want it!

Howard De Young: Critical:Quality,ResponsivenessCame out twice not fixed forged my name saying repaired. Now warrenty wont cover it and out a 900.00 dryer and had to buy a new one stay away from them and assurant and save yourself the grief will sell it for 200.00 that what the stands sell forService:Dryer repair

John Schutte - Bates: No answer

zoet: Positive:Professionalism

Chichi Okogbue: Service:Washer/dryer repairPositive:Professionalism

Guadalupe Santillanez: 👌

Chad Possehn: Positive:Professionalism,Punctuality,Responsiveness* In the past I had two other repair services look at my washer and didn’t know how to fix it. So I called you guys. Tony was very knowledgeable and it only took him 30 minutes to figure out what was wrong. He came back a week later to install the part and now my washer finally works again! Thank you Tony!Service:Washing machine repair

Julie Launiere: I called Sears Repair because my refrigerator/freezer stopped working. Sears sent out a young man to fix it. It turned out he diagnosed the problem and could not fix it on the spot. He ordered the parts to have it repaired. Sears scheduled an appointment for two weeks from the date he was here. Come repair day I got notified that no one was coming out and they rescheduled me for an appointment two weeks from that date. On the second appointment a different serviceman came out to repair the fridge. Turns out the first technician misdiagnosed the problem. The motherboard was fried according to the second guy. It would cost more to fix it than to buy new. So in short, the repairman took the parts and was going to have Sears reimburse me for the parts but now for the $149.00 service call. I feel Sears should refund the service call fee after all I put up with and the misdiagnosis.Service:Refrigerator/freezer repair

Kimberly McCormick: I have American Home Shield for a home warranty. My dryer stopped drying the clothes on a Saturday 9/25 so I went online and request service and Sears Home Service was assigned. I was able to schedule the service online for Tuesday 9/28 between 8am and noon , but when I received the confirmation email it was from A&E Factory Service, not Sears. My first frustration is that they schedule a 4 hour window meaning you have to take that time off work and sit around to wait. At least they did text and email when he was on his way though there was no ETA in either the email or text just a "the tech is on his way". I get not being able to give an exact time, however with most services I've been able to request that they contact me 30 minutes or so before ETA so I can go to work then run home to meet them when they arrive. Unfortunately, they don't offer any options for making that request. The tech showed up, diagnosed the problem and said he needed to order the part. I've had this exact repair done on this dryer 3 years ago (blower wheel replacement) and they obtained the part locally. - so it was a bit frustrating that they couldn't/wouldn't do so this time. He scheduled the part install for the following Thursday 10/7, a full 9 days later, again a 4 hour block of time. Since the part was being shipped to my home, he said if it arrived early to call and reschedule the repair for sooner. I asked about the name discrepancy, that AHS shows Sears but he's from A&E Factory Service, and he claimed they are the same company - though that doesn't seem completely accurate based on the poor service. The part arrived on Friday 10/1 so I called the number shown on AHS website for this company to reschedule the repair, and the system offered 1pm to 5pm on Saturday 10/2 so I confirmed that time. I waited all afternoon Saturday, but the tech was a no show. I called the number shown on the AHS website for this provider but was unable to reach a human, it only offered the option of rescheduling the appointment. If you tried any other option, it hung up on you. Since it was after 5, I went ahead and rescheduled but the soonest available was Tuesday between 8am and noon - 3 days after the no-show appointment and 4 days after the part arrived. I was furious at the rudeness of not receiving a call, text, email or any communication letting me know the tech wasn't coming and at the utter disrespect for me and my time, not to mention the additional delay in receiving the service . I did a google search and found a different number by which I was able to reach a human, who was obviously at a call center overseas. She told me she would "escalate it" and someone would call back within 24 hours - which did NOT happen. So I called that number again on 10/4 and got the exact same response from a different customer service, again at a call center overseas. In both cases the customer service rep gave me the excuse that the tech was overbooked Saturday which doesn't explain or excuse the failure to show up or communicate with me. I am frustrated and angry at the lack of consideration or respect on the part of this company and it's representatives. And I am not happy that I have to take more time off work to sit at home and wait for a tech who may or may not show up to do a repair that takes under 20 minutes, after wasting my entire Saturday afternoon waiting for someone.Service:Dryer repair

Chris Van Stee: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueTechnician was very knowledgeable, professional, and friendly. He got my oven working the same day even though he needed to leave to go pick up a part from elsewhere. Could not be more pleased!!Service:Stove cooktop repair

Max Adgate: First of all, the repairman was prompt, and made the repair in a reasonable amount of time. My dryer works great! The downside: The repairman had little social skills, the labor charges were higher than the part, and the maintenance plan pitch (the high monthly fees, plus you still had to pay for the service call!). Overall--hot and cold...Service:Washer/dryer repair

Johannie Troncoso: Was not happy to have our Kenmore Elite refrigerator stop working after only 5 yrs. But was pleased to be able to reach a very helpful representative on Saturday night when it happened, and got scheduled for Monday 8AM to have technician come in for diagnostics. Better yet, the tech was able to fix the problem that same morning since she had the necessary parts with her (replaced bad compressor from LG :/, which seems to be a common problem for LG and Kenmore brands)Warranty covered parts but we had to pay labor.Service:Refrigerator repair

Alexandra Kamphuis: I booked an appointment and called specifically to confirm that I'd be able to pay remotely (over the phone or online or something, anything), as it's a rental property. I was informed that I'd receive an invoice to my email. Then, 15 minutes before my appointment was set to begin, I got a call from the technician. He told me I needed to be there in person to pay for the repair and that there was no possible way to do it remotely. I had to cancel my appointment. I have no idea how there is such a discrepancy within the company about payment, but it was very frustrating.

Bill DeRooy: Tried to determine if there is a Sears appliance service center in the Grand Rapids area. System refused to transfer me to a person until I chose an option that wasn't exactly what I needed. Then, after promising to connect me to someone who could help, it promptly hung up on me. Sears is dead, find someone professional who can help you.

Lego Master: Had good experience with our dryer repair. Both techs were courteous and on time. Felt the repair cost were fair and we are pleased with the work.

Vicki Bramer: I called and spoke with a pleasant English speaking representative, trying to secure a part in Grand Rapids, MI. From her comment, I assumed SHE was checking for the part. I was then transferred to an offshore representative that could not understand me and proceeded to inform me all stores were closed in our area. I am aware! The Appliance Repair still shows as an open entity. Although, my end was clear, he stated I was breaking up and he could not understand me.

Sanktuary 22: The people I dealt with in the phone were very nice and helpful to deal with. The service guy was super helpful and my husband really liked him. He really went above and beyond to fix our tractor and answer our questions. I could not have been happier with him!

marty passenger: They finally came on June 7 to fix my washer with an expensive replacement part now that it is September the washer has the same problem, they advised that the warranty ended 3 weeks ago they will be happy to come fix it again, for the full price again, so I have to do this again in 3 months there is something wrong with this picture

James Wilkie: Do not schedule a repair here. Awful call center. Cancelled 3 of my appointments without letting me know. Huge waste of time

N. Pohl: Met Sean on Thurs. 5.11.23. he was professional, took his time walking thru step by step with us. he then gave us a great price for our hot tub. Sean and this place is right to have 5 stars. I look forward to working with them when we get our tub in 6 weeks. look for an update. thx again Sean for a great experience!

Steve LaVoie: Great sales staff. Always willing to help with all our spa needs. Love our Master Spa

Bryan Ziegler: Master Spas completely earned this 5 star review. The service in the store from Greg was great; the delivery team was outstanding in handling a challenging delivery layout. They truly went above and beyond and were cool about it the entire time. Would 100% recommend them, especially if considering a tub from Costco, buying online, etc. Their service is worth it.

kyle coplen: Sav did a great job helping us out! Great experience. 2nd tub we have bought from here.

erin m: I would definitely recommend! Great service ! Employees are amazing and very knowledgeable! The Ferguson’s

Daryla Wilt: March 2023 -I recently went back into the store to pick up supplies. Every time I go into the store, I continue to get great service. Many times once there is a completed transaction, service changes. Each time I go back to the store, the staff always greets me by name and ask how everything is going. I continue to have questions - and every time they always have an answer or they get me the information I need. They continue to provide advice and ongoing education to help me keep my fitness spa optimal. Service in today's society is a vanishing value, I really appreciate this aspect. I still think of my fitness spa as fun preventive medicine!Thank you very much - see you soon!Many people purchase a fitness spa for enjoyment - and a fitness spa is fun, but I don't think people think about it as a long term investment for health and well being. Aquatic therapy supports mobility and cardiac aspects. Anyone that works a desk job or a physically strenuous job, hydro therapy is one way of helping to manage pain/physical challenges.The staff at Master spas has been so very helpful, from inquiry, selection, ordering, delivery, installing, and education/set up.I do have to say - Harry, is AWESOME, he is the go to man, every time I have a question, he has the answer - and I always have many questions.Daryla

Kelly Dewey: We are a 2nd time buyer. Had great experience with both purchases. Highly recommend Master Spas!

Greg Coblentz: Only place to go!!! Best brand in the USA! Very knowledgeable and had products & parts in stock and got delivered to me the same week!!

Shawna Shively: They had the biggest selection when I was searching for my new hot tub, all the staff was very friendly and helpful and worked with me to get exactly what I needed.

Kristi DeKraker: We had a great experience with the purchase of our Twilight spa. Savanna was a great and attentive salesperson. She explained all the beneficial aspects of the spa. Robert was also exceptionally helpful in getting our spa delivered and set up. His knowledge on chemicals and what to expect when filling the spa was very much appreciated. We highly recommend this locally owned and operated business.

S Beaudette: I shopped everywhere and GR has the best selection-best value no issues Fast delivery! Great Family business! 100% recommend, I couldn’t be happier. Thank you master spas 🙌🏼

aaron balkema: Robert and his team did a great job on the delivery and the setup. They helped move the hot tub so it was in the exact spot that I wanted. Robert also gave me a detailed run down on how to use the chemicals and the initial set up. Overall a great experience. I will be returning!

Elise Marie: Wonderful people to work with! Honest, helpful, knowledgeable and made the experience fun! Highly recommend working with master spa! I cannot say enough wonderful things about our experience and can’t wait to have our beautiful hot tub up and running!

Patty Craven: I highly recommend Master Spas of West Michigan. Great company to work with, they made sure everything was set up and running smoothly. That was almost 3 yrs ago. Serviceman Harry came back today to fix a minor problem still under warranty. Can't say enough good about my customer experience.

D Berenbrock: Our salesman was absolutely incredible, informative and great to work with. The delivery guys went above and beyond! They did a fantastic job and explained everything I need to know to run the spa, and we’re super friendly! Would never think about going anywhere else!

Don Davison: On my wife's birthday 5 years ago, we were out looking at spas. It was just before closing. The owner had already sent his salesmen home. Despite the late hour, he patiently showed us the spas. We decided to purchase one. Again he was patient with all of the paperwork, and all of the questions we had. He also gave us many accessories for free. Could not be happier with our master spa. Fast forward 5 years. We had a seal leaking from one of the pumps. My wife went to the store, and they sold her a $10 pair of seals, and showed her how to replace them. She was able to repair our spa, and avoid a service call. Good quality spa. Friendly and helpful company. Very glad that we decided to choose Master spas. Don

Sharon Monette: Sharon and Bill Coult are happy customers! We had an electrical problem. They responded quickly and repaired the hot tub. Great service! Thank you Mark, Harry and Nick.

Marcy Larson: Spa was just delivered yesterday, and we are beyond happy. Every person on staff was eager to answer questions and help. The person on site made sure to have me take a video of him relaying the instructions for the water care so I can easily go back and watch again. Also gave me his personal cell if I had further questions!Also highly recommend the electrician that they helped me find - Ed from Hi-Lo Electric. Coordinated to be here at the same time to make everything run so smoothly. Thank you Master Spa!

Brian Chamberlin: They often say your only as good as your last impression you leave with your customer. My delivery crew was fantastic. Robert and his crew went way above and beyond my expectations. Could not be happier with my new hot tub, Greg my salesperson did excellent in explaining all the features. I had shopped quite a few places and he was the first to really know the product.

Rick Lussenden: Salesman and installers were great guys, very courteous and very knowledgeable.They took care to make sure the tub was where I wanted it placed and then went over the startup, next I was given an Indepth lesson on when and how to use the chemicals needed to keep the spa in good running shape.

Heriberto Villa: I stayed about 4 nights and have several payments adding up to $3000 dlls ive been asking them since i checked in about an extra 400 dlls being charged and they told me it was a deposit next day i ask another front desk lady about that charge and she told me they dont charge a deposit ok fine so i checked out yesterday for a total of 4 nights and i have 4 different charges adding up $3000 it’s ridiculous, staff is not helpfull at all. Just going to dispute it with my bank

Amy Hansen: The WORST Marriott around! Run! Terrible rooms, horendous service, nothing works. This should not be a Marriott brand - its worse than a Motel 6! I fell in the shower because the curtain lays into the tub. The place is dirty. I was locked out of my room and hotel 4 times. The staff is rude. I've reported my situation 10 times to hotel management and have repeatedly been ignorned. I've emailed and called. Nothing! I guess I'll file a complaint with my credit card company instead because Marriott refused to do anything. Worst customer service around!!!!

John Alves: Marriott are the bestRooms: 5/5|Service: 5/5 …More

S Graves: This hotel is under major renovation (only the first floor is open), and they do not tell you until the day that you are to arrive. I received an email at 8 am the day of arrival telling me that the hotel was undergoing renovations. However, I did not open the email until after I checked in because I was traveling to the hotel via an airplane. Upon arrival I noticed a sign on the front counter stating that due to the renovations there would be no hot breakfast. Amazing that Marriott does not care enough about their Lifetime Titanium Elite member or any customer to post a notice on the hotel's website (Marriott website) when we are booking a room, that renovations are taking place at this hotel.Then between 7 pm and 11:30 pm the noise from construction workers who were staying at the hotel - in rooms next to mine, and across the hall from my room, was so loud (screaming down the hall, running, slamming doors, banging on the walls in the hall, etc.), twice one of them banged on my door thinking that one of his co-workers and disturbing me. This is always a nice treat when you are trying to sleep at 10:30 pmThe general manager had NO concern about the bad service I was receiving. Needless to say, the owner of this hotel needs to terminate the "general manager."I HIGHLY recommend not staying at this hotel.

DaVina Wearen: I stayed at this hotel for two days.When I booked the hotel site prior to booking said renovations and to call for details , after I booked they sent me an email about it also, when I arrived they had signs up everywhere about it. They even gave me a info sheet at checkin. Today at checkout this platinum titanium member was yelling and berating the front desk workers and the calm they kept was amazing .!I will 100% stay here again after renovations are done!

dirtysouth1961: Nice place no complaints

Chris Agle: Saw on website they have a deli and bar, got there and they remodeled and no bar and deli. They need to change the web site, we enjoy having a cocktail with out having to drive. Won't stay there again!!

B Per: Horrible Experience The Tub Didn't Work To Take A Bath. Oh Why Was I In The Bath Bc Online It Said They Had A Amazing Jacuzzi. Paid Two Nights Am Not Happy One Bit!!!!

Cassie Krolczyk: Stayed for New Years Eve weekend with teenagers. Whirlpool was different but neat, gym 24 hours was a plus and breakfast made this Mama’s job a lot easier 😂 Had to switch rooms half way threw our stay due to the fridge being out of order. Will, who is a Houseman went above & beyond to make sure we were set & ready to go. Very polite, helpful & friendly! Hotel was also right off the highway and near many businesses. We will be staying again!Happy New Years-2023!!! 💥 🏼🎉

Kristi Nagengast: Spacious room with large couch and bathroom. including a small fridge and microwave.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Great value …More

Erin Slater: Kari had breakfast ready for us by 4:00am so we could catch the shuttle to the airport. Kari went above and beyond to accommodate us and our young children. Pleasant stay. We would definitely come again.Rooms: 4/5|Service: 5/5|Location: 5/5 …More

Kate Minard: Evening front desk attendant (Pierre) was exceptional! He was so kind and accommodating and made sure that we were happy and having fun. Very refreshing! Rooms were clean and the lobby area was a great place for my large family to congregate.Rooms: 4/5|Service: 5/5|Location: 4/5 …More

Samuel Mitchell: Food & drinks: Easy to get toRooms: 4/5|Service: 3/5|Location: 5/5Hotel highlights Great value …More

Elaine Rivera: It was very nice and relaxing 😎 we enjoyed ourselves.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Rajesh Kav: Had trouble in reservation. They struggled on my check in and out dates multiple times.Rooms: 4/5|Service: 3/5|Location: 3/5Hotel highlights Quiet …More

parker szumowski: Terrible cancelation policy. Made a reservation 24hr prior to check in and then switched my travel plans and went to cancel my reservation and got charged the full price of the room.