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1. TEAM Wireless, Verizon Authorized Retailer - Lansing
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· 1100 reviews
440 E Edgewood Blvd Ste 4, Lansing, MI 48911
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Courtney Kamyszek: David at Verizon was phenomenal. He had our phones switched to new ones and completely transferred over within an hour. We were happy with the entire experience.
Cicis Cleaning: He is very nice great customer service
Rebecca Barnes: Blake was so patient and knowledgeable in my journey of purchasing an iPhone! I’m very excited to finally have this product. Many thanks to Blake, for helping me make this decision.
ruth knight: Needed new phone. Always liked Verizon. Not disappointed. In and out with in hour. Blake took good care of all my needs.
tony evans: Excellent service every time I've stopped by
Larry Cook: Staff is positive effective and efficient
Chris Miller: Jason made adjustments in my behalfAbove n beyondand stayed after closing time to make sure I’m satisfiedGood service
Candice Campbell: They are very friendly and help you with no problem at all.
Kent Williamson: Excellent staff and service at this Lansing location.
Pat Jenkins: Knowledgeable speed and accuracy
LINDA BEEHLER: I always get excellent help at your facility. Wonderful and caring people.
Margaret Janisch: Blake at Verizon was helpful, friendly and efficient! Thank you for making my transaction go smoothly.
HANDGNR: Blake was very kind and knowledgeable, he assisted us all the way through the process of getting new phones, watches and an iPad. Really appreciated his interest in our satisfaction
Catherine Powers: DAVE IS THE BEST GUY TO GET IT DONE AND HE EXPLAINS EVERYTHING HE HAS A GREAT PERSONALITY AND I TRY TO MAKE MY APPOINTMENT WITH HIM AND BEEN WITH VERIZON FOR MANY YEARS
Eric Fetrow: Great service and knowledge team !
Leah Hayes: Jason was so helpful and patient with me and my mom. It has changed my view on customer service with Verizon and I’ll never be going back to The Apple Store. Well done sir.
Teresa Yeakey: I went in for a screen protector and they found the right one and even installed it.
Martha` Schwab: I always get excellent service at this store.
Erich Buchner: Blake was very professional and showed dignity and respect. Helpful in product knowledge, device setup and activation. He is a true asset to your organization.
Paulette George: The expertice and efficiency was phenomenal.
Tammy Glenn: Jason is very knowledgeable and works very efficiently we always appreciate his expertise.
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2. AT&T Store - East Lansing
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· 243 reviews
3201 E Grand River Ave Suite C, Lansing, MI 48912
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Joyce Wehrle: Representative was very helpful in answering my questions.
Noura Abdulhamed: Malik was awesome! He took the time to answer my questions and help me with my new device. Thank you!!
Laurie Dennis: Nice young lady helped me unscramble the settings I messed up. Too bad they didn't have the phone case. I can't pay 18 bucks for a pop socket
Melissa Green: When my sister and I went into the AT&T store on 3201 E Grand River to get our parents new cellphones, we had a great experience. While it took longer than any of us had anticipated, the staff at thattime gave us incredible customer service. Our experience in going into the store on Tuesday, January 24th was markedly different. The current staff at the location are beyond terrible. They are rude, dismissive, and unhelpful, especially to elderly customers.I first went into the store because my 80 year old father’s cell phone died. I was waited on by Mohamed M. I wish I could use the words that I really want to use to describe what a horrible person he was to deal with. He was not helpful in helping us understand what the options would be if it was a battery issue or what to do if we wanted to get a new phone. I literally had to walk him through the different scenarios because he gave ZERO help. Ultimately, since my father only owed on more payment on the old phone, we opted to pay it off and upgrade. When it came to activating the new phone, Mohamed M provided ZERO help. Gave no instructions and just told me that if I logged onto his Google account, he would be able to transfer his contacts. So we left. When I got home and finally got into this Google account, that did not work to transfer the contacts. So then my sister went back to the store to assist my father. She interacted with whomever was Mohamed M‘s female colleague (did not get her name) who was equally as terrible and unhelpful. And then they had the utter audacity to say that if we returned the phone that they did not help us activate, it would be a $55 restock fee. ABSOLUTELY NOT!! My father had words with them and then my sister and father went next door to Batteries Plus where they got great service. If I could give them zero stars I would. But since I can’t, I will just make sure to NEVER use that location again.
Alysia Green: This store has terrible people working at it who are completely unhelpful and willing to take advantage of an elderly customer. My elderly father went in because his cell phone died. They talked him into upgrading to a new phone (he was due) however his contacts never synced to the email associated with his account so we were unable to transfer them. When I went back with him to get assistance Mohamed M (who had sold him the phone) and his female colleague (unfortunately did not get her name) told us there was nothing they could do about it. They recommended we go to Best Buy and get a new battery for his old phone and then manually enter his contact list into his new phone. Why would I go to Best Buy when you sold my father the phone??? We were given no other options, recommendations or suggestions. Neither of them even tried to help us sync from his email or anything. Then had the audacity to say they would charge a $60 restocking fee if we tried to return it. Which was never explained to my father when he purchased it and is not indicated anywhere on the invoice or receipt he was provided. Very happy to take my fathers money but flippant when he required assistance. We have had nothing but problems with this store including with this upgrade. Thankfully we were assisted down the street by the friendly staff at Batteries Plus. I wish I could leave a zero rating. The treatment at this store was rude and dismissive and we will never use them again.
Andrew Hyde: America is the worst ATT employee I’ve ever worked with didn’t help me at all made me feel worthless
Connie S: I ordered a new $1,000+ phone from this store. When it arrived I took it to the AT&T store in Saint Johns to have the information on my old phone transferred to the new and the new one activated. I was told that the Saint Johns store could not help me because I didn’t order the phone through them. Neither did my nephew but you helped him no problem two days earlier! I went to this store near Frandor and they told me they would only activate the new phone but would not transfer the information from my old to my new phone. Really? You just did it two weeks ago for my brother. This store near Frandor told me I had to go to the Apple Store for help. Both of these stores have terrible, horrible customer service. For God’s sake do your fricken job! And if you aren’t going to provide customer service then get the hell out of that position and let someone have the job that will provide great customer service instead of standing around doing nothing!
Matthew Fryover: Fast and friendly service with a smile, I appreciate that
Niki Wolff: Great service.
Wai Fung Lam: They don’t know what they are doing. We asked to get a simple cellphone plan; but we were enrolled in a data plan that does not include calling. They said they couldn’t change it and asked us to drive 40 minutes to a corporate store in Jackson to make the change. Well, the address they provided was wrong, of course. When we got to the right store, people there said they couldn’t change it either and asked who told us to go there!!! Interestingly we were told that this East Lansing store is notorious; it is as if it was our bad luck that created the mess. How can AT&T allow such a lousy authorised dealer to continue?
Deanna Demick: America is AMAZING!! She was so helpful and was proactive and told us to take pictures of the lifetime warranty on our screen protectors. I wish all agents were like her!!!
Ginny Blakely: Clean store! Good hours and helpful staff. I worked with America to set up my new phone, she was helpful and knowledgeable and made for a good experience in switching/updating phones! Thanks, America!
Jason Harris: Very helpful sales rep.
Laura Brock: Me and my partner just moved to Lansing a couple of weeks ago and needed WiFi installed in our apartment. We walked into the store and immediately good vibes were presented by Allysha, she was super helpful and nice, she also explained everything with great detail and assureness she was a delight to work with
Samantha Le: Alysha was a wonderful rep. Extremely friendly, helpful, knowledgeable, and trust worthy. She helped me resolve my issue very quickly. I have been an ATT customer for 15 years and she made sure I remain one!!
Corey Washington: We worked with allysha to get my exchange student’s phone reconnected. She is helpful, knowledgeable and supportive. Overall, a great experience.
Doc K: This is my go to place to get issues resolved. Sometimes the online instructions and customer service is very confusing. This location always has friendly people ready to patiently work through the problems. Cassidy is a superstar. She dives right in to help you out and makes things happen.
Joe Pawlowski: Helpful
Julie Konieczny: My family of 5 needed to change over to service with AT&T. We also had a broken phone which needed to be replaced with a new one immediately, purchase of a flip phone for our 13 yr old, and two other new phones. This was a huge process and took 2 visits, but this was due to some significant obstacles that came up. Allysha (@ the Lansing, MI store on 3201 E Grand River, STE C) was amazing! She was patient, personable, and above all else, problem solved in a way we could get the best deal for our family for our needs.
virginia winton: Elisha is phenomenal!!! My son upgrade from Samsung to the IPhone 13 and she was there from beginning to end. Super friendly and realistic. Will absolutely be back because of her knowledge and expertise.
capital loop: Helpful great customer service.
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3. Verizon Authorized Retailer - Wireless Zone - Lansing
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· 117 reviews
2546 E Jolly Rd, Lansing, MI 48910
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Cindy Rogers: Matthew was really helpful and happy with the service I received
Steven Negus: The best Verizon location in all of the greater Lansing area. Chris is beyond knowledge and helpful. HIGHLY recommend.
Kayla Vaillancourt: Wonderful customer service!! Very happy with our trip. Will frequent here again in the future!!
Brian: Was great and speedy service .
Dan Parks: Ryan, Matt, Leah,Did a fantastic job, great customer service. Thank you
Faith Larner: Went here a couple weeks ago for a new phone and was assisted by Matt. He was very friendly and knowledgeable about the products! He answered all of our questions (which were many) and helped me upgrade my phone with a great deal Verizon was offering for my old model. It works wonderfully for what I need! Would definitely return to see Matt again for all of our phone needs! Love that they are open until 7:00p.m. also!
Tamara McAfee-Flowers: Chris Dudley was AMAZING!
Matt Ferguson: Very knowledgeable staff. Very easy to work with.
Maureen McDonough: Excellent service and help as usual.
Ben Kaashoek: Stopped in because my old phone decided to turn into a brick unexpectedly. Matthew really helped me out. I could not be more happy with the service here.
Ethan Kolberg: Matthew was a great help and made the experience fun and easygoing.
Ariah Kolberg: Got my new phone yesterday! The English guy Matthew was fantastic! Kept us occupied with conversation while waiting for phones to transfer!!
Jeni Gauss: Excellent service by Matthew!
Chris Wood: This has become my new favorite Verizon retail location! Quick, knowledgeable service, and Ryan was so helpful!
Kayta R: I went to the Verizon on Jolly and Matt helped me switch phones. He was great and answered all the questions I had!
Jason Woollet: I have worked in customer service and have to say that in have never received customer service as good as I have today.
Jennifer Le: Thanks Ryan for the great customer service!
Abraham Marinez: Had great and professional service.. thank you Chris!
Alex Pa: very friendly atmosphere for sure. Went here to see about upgrading to a new phone spoke with Matt cowing he showed me a few options and was more than willing to answer all the questions I had. Definitely check this place out they go above and beyond to make sure you get quality customer service and all of your questions about new devices are answered fully.
BurlyMFKN Sharp: The English guy is the mfkn man.! Very friendly very nice and helped so much.!
Bryon Harkness: Matt was very helpful and knowledgeable about ever part of the process got a new phone and was out less than an hour Great Experience
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4. Cricket Wireless Authorized Retailer - East Lansing
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· 81 reviews
3415 E Saginaw St F, Lansing, MI 48912
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Diana Mendez: Muy buen servicio y que diosito les ayude en☺ sus negocios bendiciones 😊
Annie Terwilliger: I went into this location with a bad attitude and left very happy. I was having problems with a metro pcs . I went in to just see what I could do . I told the girl working all that was going on and it was a mess. She helped me out so much. I came back two days later to finish up what I needed to do and get a phone and what not. The manager guy was working and was super up beat and helpful. When I was there a older lady was looking at phone and the way they talked to her and took the time to go over anything and everything was so awesome. These people need a raise because they are the reason I will come back and refer everyone I can tell. Keep up the good work guys !!!
Morgan K: Good Evening,I work at the Dunkin’ donuts right next door and your employee Courtney i believe that was her name came by and was being absolutely rude to me, I’m short staffed and i’m working by myself so my lobby is not open for any customers only drive through. She had banged on my drive through window hard and was being rude to me telling me her order needed to be canceled because our lobby wasn’t open. I explained to her why it wasn’t open and that i can start her order right now. I had finished her drink and handed it to her and ask if she had anything else with her order she specifically said “No” i told her to have a nice day and she threatened me rudely to call corporate on me because i didn’t give her, her food items after she told me all she had was the drink. For someone that works for customer service i think it’s rude to treat anyone that way, i could never be rude to anyone especially after they explained to me that they are by themselves.
JANNA: I will be contacting corporate. I was lied to by the store manager Molly - told some phone accessories would be absolutely free when in fact they were not. I called left messages , voicemail- tried to reach her to talk about the charges for the items she said was free when that was a total lie- also the iPhone 11 she sold me must not have been new. I just tried to call someone picked up said nothing just held the phone then when I call back - voice mail. I am totally dissatisfied with my experience at this location.
Loy sanchez: Muy buen servicio
Heather McGrath: Bring one back to Charlotte Michigan please ‼️
Donna Brooks: The agent was able to help me although I hadn't made a purchase in over a year friendly and professional
Jase Arz: It was alright, nothing great. Wish they knew how to program their own phone's..
Randy Norris: Twice cricket has given my kids number away to someone else then makes us get a new one at a 10$ fee for new sim card rather than the customer that took our number. Why am I the one paying, WE HAD THE NUMBER FIRST.also the hotspot add on was a big reason I am with cricket. I have been told on the messages in the app that my hotspot is pending and that my plan no longer can have hotspot. Cricket your good because you don't charge the same price as the big names. Your signal service is terrible once you leave the city. I go with you for the price alone. Raise the price to the big names then there is zero reason to stay with you.....
Hannah Forsythe: Victoria was wonderful! She helped us add a new family member to our group and even scored us a free sim card!!!
Joe c: Erin went out of her way to help with a replacement screen protector. Unable to find one for my old phone, she suggested liquid protection until I can find a screen protector. Erin told me when I get one to bring it in and they will put it on at no charge. Thanks for making me happy on my first, but not my last visit to Cricket!
Russ Kloepfer: Always helpfulMiss Victoria does her best teaching us or anyone
Kim Corey (Sapphire): Had to replace a phone and our girl Victoria was a godsend. Definitely go to the Lansing spot.
Amber R.: It would have been 5 stars but my bill was due A
DJ Kill: Victoria is literally the best employee there! She always looks out for me and is always willing to help. I think she’s the best and I’m very appreciative of her! Thank you for the new phone and the awesome deal!!!!
SuperNinjaJuggalo Durfee: Deals and promos are not as good as they seem.
Christian Sours: When I walked in I was greated with a good hello and a smile. When I decided on a phone Victoria went above and beyond for me. I was switching from apple to Samsung and she walked me through everything. She made sure that I was happy before I left and made sure I knew I could come back if I had any issues. Victoria is the heart and soul of this store and is always willing to help.
Tairiku Cousins: This Franchise location does not live up to it's name. It charges you for overprice phone and other accessories on various apps like Letgo which sells user items by individuals and not franchise businesses. They will than will block you on the app for questioning them and their prices or asking for a bargain.
Jessica Borgstadt: Best customer service you could ask for I would recommend cricket any day I was just with metro pcs and my service kept glitching so decided to try cricket best thing I've had in years no glitches internet at top speed
Stephen Grima: Friendly and helpful staff, really helped me solve the problems with my phone.Good selection of accessories at pretty comparable prices. Why wait a few days for Amazon when for a dollar or two more get it today?
Alicia Leija: Best employees and great services
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5. T-Mobile - Lansing charter township
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· 116 reviews
2959 Preyde Blvd, Lansing, MI 48912
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Jewell Miller: Rated Dominic a 1.. Remember, Good service is Good business.& future recommendations. Empathy & paying attention are key. Epic fail, learn from it. Not a good experience or helpful in any way.
Paul Jasinski: I have to a 2 other T-Mobile stores to take care of an account change I was trying to make without luck. Came by this location and had Brittany R help me out. She instantly understood my issue and resolved it without any hassle.
Pamela Hunter: So far, so good. heads up, If a subscriber to T-Mobile , Staff will allow WiFi download ( your account gb) in the show room. The WiFi is blinding fast. about 10 to 15 minutes for 22 Netflix shows.. This is fast compared to local library.. 3 minutes of time for 30 mins. and at home the Time for 1:45 hour program was 32 minutes Addition: .. Did download at office on West Saginaw, Lansing. 30 minutes ofNetflix program, downloaded in 15 seconds. That is 2 minutes per second. Wow!
Christopher Parks: Nice great people
Resisfutile Borg: Nice place great people
ken pardee: The worst Experience. Total garbage no help super slow. And a total fail on service
Lauryn Love: John, the assistant manager, was rude and very condescending. He kept repeating the same thing over and over again and wouldn't listen to my concerns. It was so bad, that when he told me to come back in after I spoke to the customer service line and he could escalate the ticket, I stated I would not because I wasn't going to be dealing with him again. Brittany was very nice and tried to understand the situation as it was a complicated one. She is the only reason this store is getting 2 stars instead of 1.
Liz Thompson: Shay was the best. He fixed the problem I was having with my account in like two seconds, and found me this awesome add a line deal. Highly recommend!
Emma Polski: The staff was so friendly and helpful.
Antoni Williams: Customer service was great today. Still great fast service several times over.
Michele Londo: The staff is always helpful. Even months after the sale of I have a problem with or question about my phone they work to help me.
DieMrCupCake: Was also given false information about a promo from this location. Not very happy with Tmobile at the moment.
gary henderson: Nice store great staff. Very helpful
Alexandra Seitz: THIS T-MOBILE IS WHERE ITS ATRobert helped me trade in my phone and switch over everything I needed. It took awhile but he did everything and even changed my case for me after he already put it on my new phone. Michael helped with my SIM card and was also very helpful. While we waited for the phone to update, Robert was friendly and conversing with me as well as the other customers waiting on their phones. Nothing but good things. Thank you guys so much for your help!
Sammantha Palmer: Just left this place after Robert assisted me. I left happier than I thought possible. It can get tricky sometimes for me to understand things at phone places but Robert was funny, patient and explained things well. I was in and out with exactly what I needed plus extra and I barely broke the bank. Thank you again so much! Very happy with my experience today and I will keep recommending TMobile to my friends and family.
Katrina McGinnis: The person who help us new what she was doing..very friendly and the store was very clean
Xalma Palomino: Every time I have been to this T-Mobile location, I've had nothing but great experiences with customer service.
Liz: This is my preferred location. Everyone here is super friendly and helpful. I was there yesterday and was in and out in under 5 minutes with what I needed.
Chloe Secor: Very helpful and knowledgeable employees! I'm always happy to go to this location.
Brian Johnson: This place is terrible workers are lazy and lie to try to get out of doing anything to help you. Can't stand going to tmobile.
Teresa: Really wasn't ready to help me and my family. Was at this place 4 different times. Seen someone new every time. Not happy it's been 2 months now and still nothing done.They sent me home to order. I tried to order many times and everything's it's been a joke. They told me at store and online that my 7plus iphone was a 1000 trade in. So tried to order new phone the one I needed they didn't have in stocks so set me home yet again one store and this store and told me I'd save all the fees doing it that way as well. So I'd order the phone but I called at least 20 or 30 times for help then they tell me I have to do it since there stock is different too. They all told me the 7plus was still 1000 trade in then I'm told it's not and a bunch of bull. I haven't had a phone since April/ May yet I'm still having to pay for it. As well as I can't set up auto pay to save the 15.00 a month cause nothings right and fixed. I'm sick of this! Why can't someone help me. Tmobile what's the deal since you merged its a night mare again. Help!!!GET ON MY ACCOUNT AND HELP ME!PLEASE.
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6. AT&T Store - Lansing
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· 88 reviews
6715B S Cedar St, Lansing, MI 48911, United States
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Maleaha Smith: This is the best store. They go above and beyond even though I have my identity locked they still helped me get it done in a easy stress free way
Stephanie Gregg: Excellent customer service! Kudos to Michael for his problem-solving skills.
Thomas Stewart: The gentleman’s stayed longer then they were open cause I confused on why I couldn’t upgrade and add another line. The store I went to prior to just got pushed us away and didnt even try to do anything cause I was making all the calls to customer service, I’m so glad trying again/ just ask questions why. They stayed there and figure it out and treated me like I was needed and not pushed me way. Thank you’ll, I’ll be back soon
Lashavia Glenn: The staff was very nice and knowledgeable. We worked with Michael and he was so personable and helpful. He took care of everything and made sure we had everything we needed! It was quick and easy
Almaz Woldegabrel: I have had hard time to get services with the people on the phone but I went to store close to my houseThe girl name Valoric helped me a lot
Kim Kramer: Everyone was very professional and knowledgeable! This will be the only AT&T store I go to!
Deedra McKissack: They are awesome and really knowledgeable! They were an awesome help when I was porting my number over. It was a complicated process but they were amazing!
Fred Dannemann: Guys really got me out of a jam! Awesome
Eric Miller: I drove over a 1000 miles from Texas to come to this store. Before I got here Alex and Valorie were a great help over the phone to insure they had everything in stock and would be able to help me before it got there. Once I walked in Erin wax there to greet us at the door and was a great help through the whole process. He was able to provided us with all the devices we were looking for and their accessories. He even was able to help reduce our monthly premiums with was something I didn’t even come for I would recommend this store to anyone in the US!
Jack Johns: Michael W. literally turned my whole day around. I can’t thank him enough for saving me and getting me back up and running in the shortest time possible.
Alec Kruscke: This man is LEGENDARY! Michael was extremely helpful and friendly. The process of moving from Xfinity Mobile is a true pain, but Michael made it a breeze. I could not give more praise for his professionalism and charismatic personality! If you have questions or need help, he is officially my go to Sales Representative.
Bruce Ellison: Complete professionals! Love my experiences with this store.
Luna Lovegood: They were great and very fast
Jeffrey Ellis: I'll never quite understand these stores. I mean okay, they are needed. So I'll live with them. No slight to the help. They are well trained. But are controlled by their job daddy.
THE AMAZING TV: Very nice and so helpful
aumon dansby: The representative Michael was extremely helpful and patient! As I was trying to decide on what headphones I should get for my iPhone. He also assisted us on exchanging the headphones that I did get because one of them was not working. He stayed past closing time. Awesome customer service!
Sheri Clarke: The store was empty when we arrived within the last hour of the day. Alex and Michael assisted us with two phone upgrades and a major change in our plan. They were very helpful in giving me a quote for all the items and obtaining a discount through AARP. When we mentioned that we had a low tire notice, Michael went above and beyond by offering us the use of his personal tire pump, which was in his car. He then pumped up our tire for us. Both staff members were exceptional regarding customer service and we will definitely be back to this location.
Avery L: This location is terrible! The female employee didn't greet us with her name and refused to assist us. She is so terrified of a potential bad review or survey that she refused to help us with a warranty claim and wanted to make it an insurance claim on a phone that is less than 3 months old so she can outsource it. Gave us a website and when we called her out on it she said there was nothing she could do for warranty or insurance. We even tried to give the website a chance and it literally referred us to the at&t store. Definitely calling corporate to complain
Dane Songer: They don't tell the truth. They use deceit to trick people. I don't recommend this place.
Key Israel: Update…I received a call from Chris to address the concerns I expressed in my review. Chris did an excellent job addressing my concerns. He explain why some of the things I mentioned in my review occurred such as fraud with IPhone 13 Max pros and offered to look into the 30% discount I found online. Excellent customer service and one of the few companies that actually read the reviews and follow up with their customers. Thank you Chris for the reach out.I came to the store to upgrade my phone and that went fine. While I was there, I was given an offer to purchase 3 items get one free. It turns out that there was a better deal available online and I could get 30% off if I bought 3 items. I paid $111.30 even with the free item but if I was given then 30% off, I would have only paid $92.75. That is a $18.55 difference and I would have preferred the 30% off. Sale reps should always search and offer customers the best deal if they want to keep them coming back as a customer. I will probably only shop online from now on. The only reason I went to the store was because my order was canceled online and I was told I had to come into the store to verify my identity which I thought was inconvenient as well. I never had to upgrade at a store when I had Xfinity.
Sharon: Nice when I was buying a phone but after I got my phone they would not give me credit for my phone that I was turning in. It was new. They knew perfectly well what phone I was turning in and proceeded to continue to tell me that I would get credit for it when I bought the S20 What a nice way to scam people in to buy phones and jacking up the prices of their purchase.Firing a girl for doing what her manager told her to do. That's pretty lame. Totally dissatisfied the reply I got was "oh well"😡" Really??
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7. Cricket Wireless Authorized Retailer - Lansing
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· 75 reviews
4929 S Cedar St Ste 2, Lansing, MI 48910, United States
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Marc Van Gulick: I was happy to find this little gem of a wireless store. Little Miss Morgan was so helpful. They also have some awesome sales going on now. For new customers and current ones.
Gary Meloeny: Awesome experience at this store !!! Morgan (store manager) tried extremely hard to get my locked up phone to wake up. After every effort did not work, she worked with me on selecting a new phone that I'm very pleased with. She even spent time setting up a download through google of my old photos. Highly recommend this store and her as a very knowledgeable and personable manager !!
Leslie Worthington: Andrew (District Manager) helped us out when we went in for new phones. Awesome experience - Super friendly and knowledgeable. Definitely would recommend this location and the Owosso MI location!
Kristen Gurniak: Great service. Very helpful and friendly.
Phill Figgins: Great customer service
Adam Tyler: Went in to switch from boost and my wife and I are loving our new phones and service. Dustin was working and was extremely helpful making sure everything was taken care of before I left.
Morgan Elizabeth: Has the best staff and owners!
melo: I was in and out of here in 10 minutes flat with exactly what I needed which was super nice in contrast to the 45 minute battle royale I had a t-mobile the other day where trying to get answers to a basic questions was impossible. Thanks again, dude who smelled like beef.
Orion Smith: I went in to get a phone. Not knowing prices, or what I wanted. The gentleman that was working was very knowledgeable, and made sure I left with a phone that fit my needs.
Rickelle Rickelle: Michael was awesome !!!!!!!!!Great customer service, so glad I went to cricket Id recommend them to anyone. Ask for Michael he is great at his job, will have you leaving satisfied.Thank you Michael YOUR the BEST !!!10/10 !!!!!!Rickelle!
Rhett Blemaster: ok place
Nicole Belman: Great customer service! Dustin was very knowledgeable and helpful. I definitely recommend this store and cricket wireless service!
Andrew Smith: Dustin was amazing at his job gave us the best experience that he could do got us into two amazing phones would send back all my friends to get cricket from him
Ronald Gill: Mike is the best, Dustin's great too. Thanks for the great service guys
Sheryl Polk: Mike got us hooked up on the 5 dollat a month oromo. Thanks mike. Your the best
Dawna BALDWIN: Cell phone device is excellent always Friendly and very Helpful
Shelley O'Sullivan: Mike took great care of me. Would only go here. Best service
Mary-Margaret Ward: The owner of the store was so very helpful and went above and beyond to help my sister and I with phones. He was the friendliest, kindest and most helpful person ever in a business setting.
Mercedes W.: I called Cricket Wireless on South Cedar in Lansing and spoke with Dustin. I was unprepared when I called and he showed kindness and patience in waiting for me to find the name of the phone I wanted to purchase. He answered all my questions.I came into the store about 30-45 minutes after my call and I was greeted with a warm friendly hello! Dustin remembered the phone I talked with him about earlier and already had it ready and waiting when I arrived. I was purchasing a phone for my mother who came in about 20 minutes after I did.While we were waiting for her, he set everything up, I paid, and we were fully prepared to switch everything over to her new phone as soon as she came in. Unfortunately, my mother didn’t remember her password, however, it posed no problem for Dustin. He quickly reset and adjusted for her to change her password in thus transferring all her photos and contacts within minutes.Dustin was the most friendly yet professional and knowledgeable staff I’ve worked with in the phone industry. He advised my mother who is older and asked a lot of questions how to set up her new phone with the best usage.I don’t usually go to the location on South Cedar due to the surrounding neighborhoods, but with the service we were provided by Dustin, we will always go to that location and I will recommend everyone I know to go there as well!We were very happy with our service, I will be going back to purchase another phone in October due to his recommendation!
linwood howlett: Mike took great care of us. Will only deal with him and his stores.
Daniel Milbourne: Mike is very considerate and understanding and helps all costumers with finding the right phone!!!!
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8. Verizon - Lansing charter township
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· 243 reviews
2713 Preyde Blvd, Lansing, MI 48912
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Amy Boston: Very helpful and quick for getting 2 new phones. Good experience
Regina Andersen: Not friendly or personable. I just drove 45minutes to come to your store, I don't need attitude, I had other things to do also. Put me in a corner with tech support and walked away, never even came to check on me. When I was finished, never asked if problem got fixed or if I needed a new phone.
Erik Owens: Got there when they opened and it was already busy. Was doing a online pickup order and paid for set up on new phone. The guy that helped us seemed like he didn't want to be bothered. Most of my wife's apps didn't transfer to new phone so l had to do it myself. But by then l had reset old phone, which Verizon wouldn't take as a trade in by the way.Wish l had gone to my sister's store on South Saginaw.
Jim Baldwin: Staff was knowledgeable and easy to work with.
Samantha Gillean: Went in to get screen dix was sent else were when got there told to go back to store they have to start a claim
Dennis Martin: I HAD BEEN A CUSTOMER OF VERIZON FOR 8 YEARS AND TIRED OF BEING OVER CHARGED. I GAVE THEM 5 TIMES TO START CHARGING ME A DIFFERENT FAIR RATE AND THEY JUST WEREN'T INTERESTED! SO I LEFT VERIZON! ONE CARRIER WAS OFFERING ME THE SAME AS VERIZON BUT WERE 40% CHEAPER! THE SECOND CARRIER OFFERED THE SAME AS VERIZON BUT WERE 55% CHEAPER SO I LEFT VERIZON!!!
Donald Goodrich: Purchased two iPhone screen protectors. Also had them professionally installed. There was a little waiting before we was helped. I think they were understaffed like most places right now. Not a big deal because the service was excellent.
Tony bartalone: Great place to go if you have phone issues You may have to wait but they take care of each customersas they come in, with all the time they need.
YNS Solo: Rude bald guy in yeezeys . Don't know how to talk to people
Mr. Green: Just left the store and was helped by Marcus and I can’t recommend him enough! Very friendly and knowledgeable with the products and the plans. Was able to help me order a new iPad and even found a way to save me $$ on my bill! I never once felt like he was trying to talk me into things I didn’t need and was a great resource with choosing the right plan (which can get confusing). Thanks again!
Autumn Koenigsknecht: I normally don't write reviews but this is by far the worst experience I have ever had. This was the first time I've had to purchuse my own phone. I walked away to think about my purchuse and what I wanted to do. I wasn't sure how the trade in process worked and agreed to do that in the end. However after that, they stopped helping me. They didn't even take my old phone, which I thought was odd or help me transfer anything over. A few months later, I found that I was being upcharged because I never traded in my phone. I know, I should have realized sooner but I didn't. I'm extremely disappointed in my first phone purchuse and feel slightly deceived. I also turned down a few promotions, which is when they stopped helping. I feel like they lost intrest because they couldn't make more money out of me. Very disappointing and may even switch network providers.
Emily Becker: Charles was very short and hard to speak with. It felt like I had to force answers out of him.
Theresa Grace: I went in because once again I have the Google pixel 6 pro and constantly having issues with it but the people have Verizon are. It took him about a half hour to figure out how to fix something that turned on on its own.
Yousef Aljehani: I have an appointment, at 2 they made me wait 10 min!!
Brandon Louis: Garbage service in a capital city, garbage customer service, charge top dollar for garbage. Went back to trac phone.. unlimited everything for half the cost.
Travis Kelley: The young girl working, in an attempt to install my SIM card from old phone to new, BENT the SIM card tray. Since I bought the phone online and not at verizon, her attitude was oh take it to another store and have them look at it maybe they can fix it for you. She should be fired, her name is Heather.
Brian Dumper: Charles was on his phone the whole time so i just left
Jim Lott: Shorter wait but couldn't solve my problem.
Kathy Church: I recently went to this Verizon’s Store to see what my options were in replacing my 7 plus. They we’re helpful but I felt it was a bait and switch deal going on. At first told not eligible for the current iphone 13 deal that was advertised then told I would get $220 for turning my phone in then told opps I made a mistake it’s only $100 for turning phone in. Then told I would need a new adaptor which was not true as it turns out . I told him my son needed a new phone also but was not given any information about the offer for 13 pro max and additional $800 off on another 13 pro max. I live in the U.P. of Michigan and my son purchased a new iphone 13 pro max on Monday in a small verizon store in the U.P. and got $250 for turning his broken iphone 7 in. Very disappointed. I was wrong in thinking this Verizon Store would be a better choice than a smaller Verizon store. Will not shop here again. Also I was given a ups box to send in my phone myself while the small Verizon store my son went to took care of the whole return.
Steve Schouten: Got new phones. They helpsed us transfer data and get set up. Pretty good customer service. Sold us almost $200 in additional products, but we agreed.
Jim Camero: The people working are so deliberately slow and unconcerned about the 5 or 6 people waiting patiently for their turn. I understand customer service, however when people like myself that have other places to be and things to do, to just laugh and visit with the current customer is unacceptable. Real management would instruct their employees to be courteous while they quickly address the needs and move to the next customer! Ridiculous
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9. T-Mobile - Lansing
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· 120 reviews
438 E Edgewood Blvd, Lansing, MI 48911, United States
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Jess Wright: Called ahead to make sure they had one in stock I went for the home wifi setup. The store was super clean and the staff was friendly and knowledgeable. Everything was set up and ready to go quickly. Would recommend both home wifi network and this store specifically
Jessica Bennett: After many months of billing issues and trying to resolve over the phone, Ashlee and her coworkers helped me get the billing issue resolved. I am very grateful for the two hours they spent with me and there patience and understanding
David Keyes: I hope it gets better
Jim LaPan: The location in the south of Lansing had great employees that were knowledgeable.However, at least in Michigan, t-mobile is an overpowering monopolized gorilla and unless you're rich, you don't have a chance in hell of getting reliable carrier service.
Debra Kipper: People are so friendly and helpful. We will go back
Kim Lambright: Set us up and we're very helpful
Rose Brown: Oh my gosh what fabulous service from Brittney (I hope I got it right) and I think we found the right phone service ❤️. Verizon was ripping us off and we only had service with them for 3 months!!!! Shame on them 🙁. You ought to be very proud of your employees because while we were there I saw great service to everyone that came in there for help. You all are to be congratulated on fine employees 💐.
Deardra Grace: Tyrone's customer service is superior! Great knowledge of all things T-Mobile. Funny, kind and thorough.
DieMrCupCake: Was given incorrect information about a promotion.
Jahata Bryant: I wasn't having the best day. Then I find out assurant incorrectly filed my claim for my phone. I wasn't sure what could be done but I went to the store with low expectations. Dani was there. I explained what happened. He put me on the path to try to resolve the issue. The process ended up being pretty complex. I was bounced around between assurant and costumer care. Dani jumped in a few times to assist which was unexpected but very much appreciated. He went above and beyond to help out. Between the two companies it took almost 2.5 hrs(mostly on hold). Dani made sure I was OK while taking care of other customers. He also recieved the UPS delivery fir the store and told me if I needed anything i could come and get him while he took care of it. He ultimately was able to resolve the issue and thanked me for my patience. Very good customer service and I felt better about my day after I left the store. Thank you Dani for your care and concern. You are certainly an assest to T-Mobile.
Mark Bevelle: Great customer service, had to switch from Verizon.
C. D.: Nicky and Lauren helped me switch over to T-Mobile, they made the process quick and painless. I couldn't be happier with their service, I highly recommend this store!
Teressa Brink: Great store! The personnel is fantastic and really go out of the way to deliver!! Will be back for all my tech needs!!
PRose 66: Yesterday, we were in T-Mobile. In comes this customer who was a bit irate and cursing at the employees regarding his phone. I was so impressed with the professionalism and Great Customer service those employees showed. Great job 😊
anas kantakji: I visited the store 2 weeks ago where I bought 2 sim cards , it was disappointing visit , because the staff named Ashley was not cooperative and not familiar with her work as I asked her if I can pay the bill online , she said no you can't, you have to visit the store or do autopay !!!!, I don't advise anyone to deal with her as she told me that I'm acting as smart which is not appropriate answer from company frontliner (representative) to be rude and impolite with the customers.
Austin Smith: Within a half hour I got my phone replaced after my charging port stopped working.
Susan Rieske: Nick helped us select new phones and set them up entirely. He gave us loaner phones until ours came in months later due to shortages.
Gilbert White: They were polite they spoke to me about plans and stuff I might go for it.
Kym Heiser: I went to Lansing to get my phone plan changed. I went with my sisters who also needed phones. The store was clean and the staff OUTSTANDING! Our agent was Nick, just so you know T-Mobile this young man was knowledgeable, personable, and went above and beyond what he needed to do…and believe me the three of us were a handful. For the record, I live in Saugatuck which is an hour and a half a way….I will gladly make that drive again for that level of service.
barb nieratko: The young lady was extremely helpful.
Ejovi Oghor: Great customer and professional.service.
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10. T-Mobile - East Lansing
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· 110 reviews
518 Frandor Ave, Lansing, MI 48912, United States
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11. AT&T Store - Lansing charter township
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· 65 reviews
1030 Trowbridge Rd, East Lansing, MI 48823, United States
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12. Target Mobile - Lansing
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· 1 reviews
500 E Edgewood Blvd, Lansing, MI 48911
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13. Boost Mobile - Lansing
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· 21 reviews
6100 S Cedar St, Lansing, MI 48911
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14. Walmart - Lansing charter township
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· 4378 reviews
3225 Centre Blvd, Lansing, MI 48912
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15. Cricket Wireless Authorized Retailer - Waverly
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· 28 reviews
4238 W Saginaw Hwy, Lansing, MI 48917, United States
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16. Mobile Tec Wireless Willow Llc - Lansing charter township
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· 3 reviews
800 W Willow St, Lansing, MI 48906
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17. Boost Mobile - Lansing
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· 274 reviews
3330 S Cedar St, Lansing, MI 48910, United States
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18. Boost Mobile - Lansing charter township
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· 43 reviews
2102 N Larch St, Lansing, MI 48906, United States
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19. Metro by T-Mobile - Lansing
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· 17 reviews
5100 S Waverly Rd, Lansing, MI 48911
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