Best Telephone Exchange Lansing Near Me

Susan Newton: With held information when I came to discuss my phone and contract. After I chose a different carrier and got a free phone they said I had 2 phones with the same number. NO the first phone did not operate correctly and they replaced it . Now they are still withdrawing payments from my bank. Very disappointed in their customer service over the past 3 1/2 years.

Antoinette Johns: This place has the best dang hotdogs,burgers and chicken items plus their fries are oddball shape but they are so tasty good you can't help to not want to order more !!I wish i should of ordered more to go!the service is above excellent! Friendly and helpful and jolly! Gotta go back again soon!!!

Leona Keys: Amber A. answered several questions I had concerning my T-Mobile plan. Plan on coming back in a month or so to trade-in for the new Samsung S-23+ thru Amber when it comes out in a month or so. I really appreciated her help.

Kristin: This place has become completely useless. Why don't you offer screen repairs anymore? Doing business with TMobile makes me miss Sprint even more.

Mary Ellen Lowe: I've been with T-Mobile for over 19 years and the best part about them honestly is customer service. I had to go into the store last night and they were super helpful, patient and informative even though I was the last customer and it was already 10 minutes past. I really do appreciate that about T-Mobile and now T-Mobile coverage is all over the US. I recommend them highly and we have four phone lines to prove it!

Esmeralda E. Perez de Lopez: Great service, they remembered me when I came in, and they work as a team to help me.

toni moore: Extremely un friendly staff, no concern with issues, put me off like a lepar because I don't have a contract, However my account is on auto pay, I'm not of a high enough priority, Oh well not every one is important to them, short and ot sweet.

Jonathan Longabaugh: The representative at this store ROCKED! She is very experienced with working with special needs. She was knowledgeable and took care of my needs! :)

Susan Jensen: Very helpful and patient.

DAVID L. MALHALAB: Samsung Cell Phone - Samsung Promotion..I was supposed to get was changed - misled by employee...very upset.....

Kathie Mctaggart: They r always very helpful and willing work! Thank u so much!!!

Debbie Fenton: I was so impressed with the technician and all the employees who helped me with my phone. They tried everything to try to fix my phone and it was determined that the phone was defective. They replaced my phone and helped me transfer my information. Their patience and knowledge was fantastic! I Wii definitely recommend them to my friends. Thank you everyone!!

Lorena Escamilla: Great service

Jo Ivy: One should not have to drive 1.5 hours to get a screen replaced..Every location should have that service. Sprint had much better customer service..miss that.

Colleen Horan: the clerk knew exactly what the problem was, and download what was necessary. He saved me a trip of going to the local repair store.

Ronda Ballman: It was okay

Sundar: Prompt service.

Dan Ball: Waited over a hour and a half. There were only two couples ahead of me and 1 staff helping each of them. If they wanted our business, they could have let us know we might have to wait over a hour and a half.... staff was not knowledgeable with basic questions asked. Will not be going back

Jack Faught: They are always very helpful.

Rose Shaw: Customer service at this TMobile location is always great. I came in to pay my bill and asked for help with getting my phone voice to work when I use google maps. The staff person that helped me got the voice to work in the store, but when I tried to use maps when I left the store my phone volumes were all turned up as far as they go but I heard not a sound on how to get where I was going. I did everything the staff person showed me to do and it still doesn't work.

Dan Palmer: The guy at the Portland, MI Verizon Store helped resolve this weird thing with my phone, something the tech guy at Verizon help center couldn't figure out.

Jake Gieras: Aulden Sigmon helped me out with my upgrades and got us locked into a new iPad for our kids homeschooling! Highly recommend!

Chase Curtin: For some reason the only person allowed to pick up a purchased phone was different than the owner, who is the only person allowed to change who is allowed to pick up a phone. When the owner drove out to the store to try and pick up the phone when I could not staff sent him away without telling him he was able to assign himself (!?!) As able to pick up the phone until he had left.This entire process the staff never answered a direct question. They did not even listen when I asked a question, meaning they repeatedly told me wrong information. When I tried to explain to them and figute out why it would not work they wouldnt listen and condescendingly told me the same wrong information. I spent 2 and a half hours at the store, the account owner drove out and we were not able to get the phone. It took that entire time to get any staff member to even listen to me and give me this information.If I coud rate this store zero stars I would.

Daniel Lane: I took my elderly mother in last week to get a new phone. After 40 minutes, and several people in front of us, I decided to set appointment for the following week. We waited almost an hour and still never got to a representative. Terrible customer service.

Mashrur Mahmud: The guys here were really helpful.

Brian Edwards: Very slow and pretty pathetic actually

Nicholas Martin: Clean building, helpful staff with a smile. Got me in and out in a hurry!

scott hempstead: They swapped out my sim card and put on my screen protector (not they should have).

Autumn Thurston: Great experience. I never thought going in and getting your phone fix could be a pleasant experience. Karen and Melissa are awesome. And they fixed my phone quickly!

Omari Mohamed: Be prepared to wait, everytime I go this store, you'll see employees come and go from the back without acknowledging or even try to help customers waiting to be seen. And they take forever with each customer.. came in March waited 2.5 hours to be seem, here now 11/18 and waiting over an hour now and just waiting.

Warant Sevdalian: The woman that greeted us was very cocky, she thought that She was all that ,I really think she was hateful because we had dark skin worst experience in my life they should close down that branch.

Dave A: Three people ahead of me. 45 minute wait. I have a life, had to leave.

DAVID L. MALHALAB: Good service..when properly staffed...

Patti Chapman: Went there on West Saginaw in Lansing.Saleswoman was CLEARLY tunnel visioned on her sales commission. We went in bcuz one of the phones was broken. We told her we needed a phone today. She said ok she'd help. She had me sign on and she took over ordering it so we could get it TODAY and whoops it's being shipped sorry so 2-3 days isn't acceptable

ronald bond: Customer service at this location is horrible. Busy location and manager doesn't pick up customers to shorten wait time. Only 1 rep. This location used to be good now its been horrible.

Bob Pelfery: Took friends there ..phone needed to be looked at.

Armando Hernandez: My experience with this store and Verizons general customer service has been extremely frustrating. I've had to have my banking institution complete a fraudulent investigation. Two days after my initial transaction I was charged an additional $300. I highly recommend keeping your business elsewhere and save yourself the grief of doing business with this store and Verizon.

Brian Matson: Very helpfull and not pushy sales team.

Amy Walker: Yea I was 2 for 2 on rude people with Verizon yesterday at both stores on Saginaw st one by mall one in grand ledge making me rethink our 20+ relationship

Kevin Edmonds: Terrible experience, had appointment to bring 2 new accounts to Verizon and Colin was awful with his attitude and he even agreed for us to go to T-Mobile. To the owner, I’m sure this type of person is not what you want working for you.

Dana Schafer: I have always came to genius phone repair because I have never been let down. Just had my daughters phone screen fixed and after we left there was an issue, came back and he fixed it for us right away. Thanks Lucas!! You’re awesome.

sarah clements: I always go to this phone repair shop because I’ve never been let down! I feel like I never get ripped off and the service is always amazing. the staff seem happy and are very helpful. I’d like to make sure to give extra appreciation to the young man that helped me- you rock!!! I’m so sorry I forgot your name, I’m just so excited to have my issue repaired without ruining my plans!

Ashley A: If you need anything fixed go see Lucas!! Everywhere I went for help tried to convince me to just take a huge loss. This calm cool collected man didn't waste any time giving me options for my phone and ultimately saving the day! He is an honest and hard worker!! The world needs more people like him!! Thanks again dude!! CPR repair is my new go-to forsure!!

Martin Weidman: The service was great polite and didindeed help me start a new phone notnormally sold at the store

brandon sober: I had great experience and they fix my phone

Debra Elswick: Both Mike and Lucas were very patient and helpful with us, as we are not very technical people.

Terry Stewart: The team working was very friendly and made quick work of an iPhone screen repair. Price was fair and I would highly recommend taking you devices to Cell Phone Repair if you need work performed.

Asia Gamboa: new management and overall great customer service! went in to get my phone screen replaced and it was done within an hour and 30 minutes

William Amundsen: CPR is fantastic! I took in a cell ph. this morning with a shattered screen.I was waited on immediately as there were no other persons waiting. The techie installed a new screen and screen- saver and the charge was economical.Bill Amundsen, Lansing, Mi

Content Creatives: Mike was very engaged and knowledgeable on what to do and correctly diagnosing trouble areas with my device which happened to be my Home Screen Button on my iPad Pro

Levi Jackson: 5 out of 5 stars here, my phone was broken, it was fixed in a timely manner. The Employees were very polite and professional. If you have any issue with any device i recommend them

Amanda Dunham: 5 stars is not enough, Mike was absolutely wonderful. He was able to transfer the information from my liquid damaged phone to my new one. Truly astonished & sooo sooo thankful that people like him exist. He was also polite & courteous to my inquires, which is not very common, especially nowadays. Please do not hesitate to come here. You will be so happy you did!

Tyler Banner: Great fast service and knowledgeable staff made the experience very pleasent. Great turn around time. I couldnt be happier with the experience.

Teresa Williams: Fast and awesome service!!!

Surjit Singh: Cell phone needed a new battery. These guys did an amazing job. I recommend them to all without reservation.

Amy Pacino: Had my phone for 2 weeks, no communication, my husband and I had to call for updates. Still never got fixed. We picked it up and went to a different company.

Chad Cunningham: Excellent customer service, great work on phone repairs and a nice selection of refurbished phones for sale. My phone was repaired to like new condition. Highly recommended!

Jason Osbeck: Very helpful and friendly.

Paul Whitlow Jr: These people are freaking awesome! I'm glad I found them, they are a life and phone saver!

Danielle White: If I could write no stars I definitely would they deserve ZERO. Whoever I spoke with on the phone was extremely rude and unprofessional and then denied service to me (when I was only calling for pricing anyways!!!!)

Noura Abdulhamed: Malik was awesome! He took the time to answer my questions and help me with my new device. Thank you!!

Laurie Dennis: Nice young lady helped me unscramble the settings I messed up. Too bad they didn't have the phone case. I can't pay 18 bucks for a pop socket

Melissa Green: When my sister and I went into the AT&T store on 3201 E Grand River to get our parents new cellphones, we had a great experience. While it took longer than any of us had anticipated, the staff at thattime gave us incredible customer service. Our experience in going into the store on Tuesday, January 24th was markedly different. The current staff at the location are beyond terrible. They are rude, dismissive, and unhelpful, especially to elderly customers.I first went into the store because my 80 year old father’s cell phone died. I was waited on by Mohamed M. I wish I could use the words that I really want to use to describe what a horrible person he was to deal with. He was not helpful in helping us understand what the options would be if it was a battery issue or what to do if we wanted to get a new phone. I literally had to walk him through the different scenarios because he gave ZERO help. Ultimately, since my father only owed on more payment on the old phone, we opted to pay it off and upgrade. When it came to activating the new phone, Mohamed M provided ZERO help. Gave no instructions and just told me that if I logged onto his Google account, he would be able to transfer his contacts. So we left. When I got home and finally got into this Google account, that did not work to transfer the contacts. So then my sister went back to the store to assist my father. She interacted with whomever was Mohamed M‘s female colleague (did not get her name) who was equally as terrible and unhelpful. And then they had the utter audacity to say that if we returned the phone that they did not help us activate, it would be a $55 restock fee. ABSOLUTELY NOT!! My father had words with them and then my sister and father went next door to Batteries Plus where they got great service. If I could give them zero stars I would. But since I can’t, I will just make sure to NEVER use that location again.

Alysia Green: This store has terrible people working at it who are completely unhelpful and willing to take advantage of an elderly customer. My elderly father went in because his cell phone died. They talked him into upgrading to a new phone (he was due) however his contacts never synced to the email associated with his account so we were unable to transfer them. When I went back with him to get assistance Mohamed M (who had sold him the phone) and his female colleague (unfortunately did not get her name) told us there was nothing they could do about it. They recommended we go to Best Buy and get a new battery for his old phone and then manually enter his contact list into his new phone. Why would I go to Best Buy when you sold my father the phone??? We were given no other options, recommendations or suggestions. Neither of them even tried to help us sync from his email or anything. Then had the audacity to say they would charge a $60 restocking fee if we tried to return it. Which was never explained to my father when he purchased it and is not indicated anywhere on the invoice or receipt he was provided. Very happy to take my fathers money but flippant when he required assistance. We have had nothing but problems with this store including with this upgrade. Thankfully we were assisted down the street by the friendly staff at Batteries Plus. I wish I could leave a zero rating. The treatment at this store was rude and dismissive and we will never use them again.

Andrew Hyde: America is the worst ATT employee I’ve ever worked with didn’t help me at all made me feel worthless

Connie S: I ordered a new $1,000+ phone from this store. When it arrived I took it to the AT&T store in Saint Johns to have the information on my old phone transferred to the new and the new one activated. I was told that the Saint Johns store could not help me because I didn’t order the phone through them. Neither did my nephew but you helped him no problem two days earlier! I went to this store near Frandor and they told me they would only activate the new phone but would not transfer the information from my old to my new phone. Really? You just did it two weeks ago for my brother. This store near Frandor told me I had to go to the Apple Store for help. Both of these stores have terrible, horrible customer service. For God’s sake do your fricken job! And if you aren’t going to provide customer service then get the hell out of that position and let someone have the job that will provide great customer service instead of standing around doing nothing!

Matthew Fryover: Fast and friendly service with a smile, I appreciate that

Niki Wolff: Great service.

Wai Fung Lam: They don’t know what they are doing. We asked to get a simple cellphone plan; but we were enrolled in a data plan that does not include calling. They said they couldn’t change it and asked us to drive 40 minutes to a corporate store in Jackson to make the change. Well, the address they provided was wrong, of course. When we got to the right store, people there said they couldn’t change it either and asked who told us to go there!!! Interestingly we were told that this East Lansing store is notorious; it is as if it was our bad luck that created the mess. How can AT&T allow such a lousy authorised dealer to continue?

Deanna Demick: America is AMAZING!! She was so helpful and was proactive and told us to take pictures of the lifetime warranty on our screen protectors. I wish all agents were like her!!!

Ginny Blakely: Clean store! Good hours and helpful staff. I worked with America to set up my new phone, she was helpful and knowledgeable and made for a good experience in switching/updating phones! Thanks, America!

Jason Harris: Very helpful sales rep.

Laura Brock: Me and my partner just moved to Lansing a couple of weeks ago and needed WiFi installed in our apartment. We walked into the store and immediately good vibes were presented by Allysha, she was super helpful and nice, she also explained everything with great detail and assureness she was a delight to work with

Samantha Le: Alysha was a wonderful rep. Extremely friendly, helpful, knowledgeable, and trust worthy. She helped me resolve my issue very quickly. I have been an ATT customer for 15 years and she made sure I remain one!!

Corey Washington: We worked with allysha to get my exchange student’s phone reconnected. She is helpful, knowledgeable and supportive. Overall, a great experience.

Doc K: This is my go to place to get issues resolved. Sometimes the online instructions and customer service is very confusing. This location always has friendly people ready to patiently work through the problems. Cassidy is a superstar. She dives right in to help you out and makes things happen.

Joe Pawlowski: Helpful

Julie Konieczny: My family of 5 needed to change over to service with AT&T. We also had a broken phone which needed to be replaced with a new one immediately, purchase of a flip phone for our 13 yr old, and two other new phones. This was a huge process and took 2 visits, but this was due to some significant obstacles that came up. Allysha (@ the Lansing, MI store on 3201 E Grand River, STE C) was amazing! She was patient, personable, and above all else, problem solved in a way we could get the best deal for our family for our needs.

virginia winton: Elisha is phenomenal!!! My son upgrade from Samsung to the IPhone 13 and she was there from beginning to end. Super friendly and realistic. Will absolutely be back because of her knowledge and expertise.

capital loop: Helpful great customer service.

Darnell Wills: They go above and beyond their reasonable service.

Bo Morgan: Anytime I come to this location to make a purchase or seek information I am met with extraordinary customer service from the owner. It is much appreciated because am not knowledgeable in cellular technology.

Tonka Hause: Don't like em

Jason Crutcher: Even tho I couldn't change my plan

charlene lamothe: Not open

Harry Gaskin: Better up front service. I recommend them over others.

Tierra Manuel: 😀

Tia Franklin: Nice staff good customer service

michael atoz: This is the most honest place i have found in years. Best service i have gotten in retail in years only boost store i will shop...

Randy Gallimore: Great.

Mr. Keys: Excellent costumer service, very professional, highly knowledgeable and friendly. they go above and beyond Everytime I visit this establishment. Highly recommend

Paula Fritchman: Super impressed by the quality of customer service at this location. The young man that was working did not have my phones in stock that I was interested in. He did not even hesitate to call another location for me, even though it meant a lot of business. I will definitely go back to this location And recommend it to anybody looking for a phone!!

Jim West: I received two great phones from Mike, the owner. If you leave his store unhappy... you have problems. Mike listened and helped me with my phones and plans. Very, very happy with the service. Mike is a warm friendly person.

Joe: Awesome service

Michelle Wood: Great customer service

Dr J: Always tries to help

Keana Marie: Fixed my cracked screen with a tempered glass and new case. It's nearly like new. Thank you!

Robin Cooper: Always very helpful

gmaw 19: Fast service and we got the plan we where looking for

Paul Jasinski: I have to a 2 other T-Mobile stores to take care of an account change I was trying to make without luck. Came by this location and had Brittany R help me out. She instantly understood my issue and resolved it without any hassle.

Pamela Hunter: So far, so good. heads up, If a subscriber to T-Mobile , Staff will allow WiFi download ( your account gb) in the show room. The WiFi is blinding fast. about 10 to 15 minutes for 22 Netflix shows.. This is fast compared to local library.. 3 minutes of time for 30 mins. and at home the Time for 1:45 hour program was 32 minutes Addition: .. Did download at office on West Saginaw, Lansing. 30 minutes ofNetflix program, downloaded in 15 seconds. That is 2 minutes per second. Wow!

Christopher Parks: Nice great people

Resisfutile Borg: Nice place great people

ken pardee: The worst Experience. Total garbage no help super slow. And a total fail on service

Lauryn Love: John, the assistant manager, was rude and very condescending. He kept repeating the same thing over and over again and wouldn't listen to my concerns. It was so bad, that when he told me to come back in after I spoke to the customer service line and he could escalate the ticket, I stated I would not because I wasn't going to be dealing with him again. Brittany was very nice and tried to understand the situation as it was a complicated one. She is the only reason this store is getting 2 stars instead of 1.

Liz Thompson: Shay was the best. He fixed the problem I was having with my account in like two seconds, and found me this awesome add a line deal. Highly recommend!

Emma Polski: The staff was so friendly and helpful.

Antoni Williams: Customer service was great today. Still great fast service several times over.

Michele Londo: The staff is always helpful. Even months after the sale of I have a problem with or question about my phone they work to help me.

DieMrCupCake: Was also given false information about a promo from this location. Not very happy with Tmobile at the moment.

gary henderson: Nice store great staff. Very helpful

Alexandra Seitz: THIS T-MOBILE IS WHERE ITS ATRobert helped me trade in my phone and switch over everything I needed. It took awhile but he did everything and even changed my case for me after he already put it on my new phone. Michael helped with my SIM card and was also very helpful. While we waited for the phone to update, Robert was friendly and conversing with me as well as the other customers waiting on their phones. Nothing but good things. Thank you guys so much for your help!

Sammantha Palmer: Just left this place after Robert assisted me. I left happier than I thought possible. It can get tricky sometimes for me to understand things at phone places but Robert was funny, patient and explained things well. I was in and out with exactly what I needed plus extra and I barely broke the bank. Thank you again so much! Very happy with my experience today and I will keep recommending TMobile to my friends and family.

Katrina McGinnis: The person who help us new what she was doing..very friendly and the store was very clean

Xalma Palomino: Every time I have been to this T-Mobile location, I've had nothing but great experiences with customer service.

Liz: This is my preferred location. Everyone here is super friendly and helpful. I was there yesterday and was in and out in under 5 minutes with what I needed.

Chloe Secor: Very helpful and knowledgeable employees! I'm always happy to go to this location.

Brian Johnson: This place is terrible workers are lazy and lie to try to get out of doing anything to help you. Can't stand going to tmobile.

Teresa: Really wasn't ready to help me and my family. Was at this place 4 different times. Seen someone new every time. Not happy it's been 2 months now and still nothing done.They sent me home to order. I tried to order many times and everything's it's been a joke. They told me at store and online that my 7plus iphone was a 1000 trade in. So tried to order new phone the one I needed they didn't have in stocks so set me home yet again one store and this store and told me I'd save all the fees doing it that way as well. So I'd order the phone but I called at least 20 or 30 times for help then they tell me I have to do it since there stock is different too. They all told me the 7plus was still 1000 trade in then I'm told it's not and a bunch of bull. I haven't had a phone since April/ May yet I'm still having to pay for it. As well as I can't set up auto pay to save the 15.00 a month cause nothings right and fixed. I'm sick of this! Why can't someone help me. Tmobile what's the deal since you merged its a night mare again. Help!!!GET ON MY ACCOUNT AND HELP ME!PLEASE.

Robert Brown: Itzy you are awesome 👍👍Thanks for helping me so quickly and easily 🙂I've had many problems with boost stores in this city. Boost has many bad policies. I think that Boost is still the best overall for an Android phone in Michigan or west Virginia .I hope you become a manager someday soon Itzy and teach others to be proper customer service agents.5 outta 5 stars for u sweetie⭐⭐⭐⭐⭐New card install and instructions on how to switch storage from phone memory to cardWell done ✅

Michael Brown: I qualified for acp. I went to the store because the boost care line said has to be in person. Well I went in person they said has to be online. So basically they spin you to you stop pursuing what you originally set out to accomplish

Mark Chunn: Not very helpful at all not to mention a very shady area of Lansing, will not return to this location again

Jay Contreras: Staff was rude over the phone

Spring Seder: always! Love that even after my phone is off I can still receive calls and text I just can't make any outgoing text and calls.

Cassidy Young: Was told by (unprofessional and rude) insurance worker ladies that the Boost employee would return in 15 minutes. Came back 20 minutes later, still no where to be found. Waited another 10 minutes and still nothing. Definitely won’t be returning, I beg of both of these businesses to find more professional and polite employees.

Lucas Schartzer: I came here for the insurance for my car not a phone ..but they was the bomb dot com

Steven Martin: Didn't even want to give this place 1 star the lady that work at this boostmonile is lazy and rude. The only thing she will do is take payment and activate the phones your job not that hard lady

Loretta Johnson: Staff is very helpful

Nette W: Not very helpful

cj wilder: Refused my service for not wearing a mask when representative was not wearing mask as well

Maggie P: Customer service was top notch,!!

Karen Felan: I love boost mobile, I've been with them for many years. They have great plans. We have 4 on our family plan! They have great customer service, and great coverage too.

Rachel Wahl: I called because I was having issues with the main Boost Mobile care number and instead of listening to me the woman kept talking over me and wouldn't listen to a word I said.I literally was unable to finish a single sentence. Clearly she just wanted to talk over me until I hung up.

Ann: Ok place

Randy Barton: Affordable

Pebble “Pebbles” Stone: My favorite store

David Wiersma: Please hold and never picks up.

Tiffaney Hanchett: Love Boost

Martin Cosneros: Be a lil more understanding