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1. CASE Credit Union - Lansing charter township
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· 8 reviews
Gannon Building, 422, N Washington Square, Lansing, MI 48933
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Roger Smits: I am in my mid-forties and my family has done banking with CASE for close to 50 years. Due to extremely poor customer service, I have taken all my funds out of CASE, including checking, savings, and did loan and credit card balance transfers to MSU. The most frustrating Visa experiences I've ever had including asinine fraud alerts that instantly deny your purchases from local businesses. This is with a credit score in the low 800s and a credit card limit fitting for the score. I tried to rectify the situations, because they happened several times, by phone and gave them my social security number, address, and my account number and they still wouldn't help me. It is so frustrating for your Visa charge to get denied for no legitimate reason, then deal with a representative that thinks it's his day to flex on someone. Customer service is horrible and the drive thru is even worse. Never again!By the way, suddenly they want me to contact them since the bad reviews and want to "help" rectify the situation. Well, I already emailed CASE twice with no response. Too bad CASE waits for customers to post unsatisfactory online reviews and then responds in some feeble manner to make it appear the organization values their customers. Not in a million years!
Emery McClendon: THE WORST!! I have been a member for years and the service has dramatically declined over time. Every time I’m in a branch I have a trainee assisting me and it takes a minimum of 25 mins to do simple transactions. I have never went into a branch and been out in under 15 mins. The last teller I got couldn’t even count; she had to get the teller next to her to assist with counting my withdrawal. They don’t accept appointments, not even for business banking. They are extremely understaffed and management simply does not care.I no longer trust this institution with my funds. Beware.
TR R: I have peace of mind when I walk in there; I know their excellent customer representantives and the manager would be there for any solution to my problem.
Chill J.: People friendly!!
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2. Consumers Professional Credit Union - Lansing charter township
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· 13 reviews
525 W Willow St, Lansing, MI 48906
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Sara: Doesn’t inform customers if current or changing policies. Absolutely horrible customer service!
Bradley Hilts: Day before yesterday on a whim and a prayer I stopped there to ask about opening a checking account. It was 4:55p, they close at 5:00p, they took the time to explain the process and that it would require a minimum $25.00 deposit which would go into my savings account that I would have to open first, but could open a checking account with that same $25.00 deposit, but would have to have a credit check. Asked me to come back tomorrow and locked the door behind me!Yesterday I went in and opened a Checking and Savings Account! Everyone there has been very friendly and go out of the way to be helpful and courteous! I have never been treated so nicely at any financial institution in my life (as an adult)!As soon as possible I will be closing every other account I have and putting it all into CPCU! I have to go to Social Security Office to get my automatic deposits changed to CPCU ASAP! Also will have to change all of my bills to the new Debit Card/account number! I will have to wait till I get my VISA Debit card from them before doing that! But... I believe it will be worth it! At this point I highly recommend CPCU!Best part is that it is less than 2 blocks from where I live!
Breeanna Whalen: I’ve been a member since 2011 when I opened a savings account for the first time and I have had absolutely NO ISSUES with them. I’ve worked with both the Eaton Rapids location and the Lansing location and have had only good experiences, they really care about you here. By far the best credit union I’ve ever been a member of. They definitely have my business for life.
JK Solgat: Great credit union! Bethany & Suzanne both assisted me this week as I opened an account & made me feel very welcome. Bethany is extremely knowledgeable in this profession, she was very helpful & thorough in answering all of my questions. Both ladies were very kind & professional as they led me through the whole process. I also got a chance to meet one of the managers who was also extremely friendly, the whole staff & atmosphere was very warm & welcoming.
Madison Otto: Super friendly anytime I come in! Bryce is always super helpful!
Loretta Campbell: I have been with CPCU for almost 19 years and continue to be impressed with the professional and efficient handling of my financial transactions. But what sets this credit union apart is the level of quality member service. Members are their #1 priority and in the world today, that is a rarity.
Alexis Garza: Cpcu is a great credit union. When you are a member, you're not just an account number. You become apart of the Cpcu family, they truly care about you. So happy to be apart of such a great credit union!
Jessie Martens: CPCU is seriously the BEST credit union. Everyone there is friendly and nice and they take the time to help you whenever you need it. Not to mention you get to talk to real people and not be funneled through an automated robot to try to even talk to someone. Kailyn is seriously my girl. I can reach out to her to help me and she's always more than willing to help and do whatever it takes. Love love love CPCU
ann-marie ross: I work for Consumers Professional Credit Union & it’s the best place i’ve worked at. we always take 100% pride in assisting our members every needs. we have great members too! they have so many products & REAL people to help you rather than a machine.
Mark Hall: Had a great experience with Marissa! Never had an account with a credit union and honestly was coming off a bad experience with Chase. She was very kind and patient with me and explained things in great detail and I am defiantly going to recommend these guys to everyone I know. Keep up the great job guys!
Brian Huggler: Wonderful and caring staff. They are always willing to go the extra mile to make you feel welcome and to help you with all of your financial needs. I've been a member for over 30 years and counting.
Jessie Jonas: A credit union that will go the EXTRA mile for ANYONE!! You’re not just a number, but a real person. They will work with you to help you through every life event!! Love CPCU
Greg Buchner: Been very good for us on car loans.
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3. CASE Credit Union - East Lansing
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· 36 reviews
2400 West Rd, East Lansing, MI 48823
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Jesse Skouby: Worst Loan experience . We were not informed properly , information was entered incorrectly, was charged with all sort of interest and fees. We did a loan through them and was not told once about it being a variable rate loan , closed it with lighting speed signatures without disclosing it in person as well and was given the loan. What we were going to use the money on fell through THREE months later so I went to give them back the money that was borrowed, to find out I owe them an additional $1700 just to close the loan after I made payments and giving the full amount back. I have reached out multiple time to customer service and was ASSURED that someone would get back with me because this wasn’t right and NO ONE has called . This was the WORST CUSTOMER SERVICE I’ve ever experienced, not to mention that you feel like you were just robbed by them . We lost over $2200 in three months and didn’t even use the loan.
Jordan Miller: I’ve banked with Case due to them servicing my auto loan for the last five years. I’ll admit, customer service isn’t always that great over the phone, but everyone is welcoming and helpful in person. I really appreciate Ron and Audrey helping me request my car’s title from Florida yesterday. I was worried the process would wind up being a nightmare, but they made sure to do everything possible to help me. Thank you so much!
Ashley Schaefer: Truly had such a horrible experience start to finish. My father had an auto loan here and unfortunately passed away. They were so unhelpful, incredibly difficult to reach (never answering their phone or calling back), turned off online access to his account so my mom could no longer make payments but of course they wouldn't give us another option to pay. I called so many times and eventually had to drive to a branch (I live 2 hours away!) to talk to someone. I even emailed the president (an option on their website) and never heard back. Save yourself the trouble, go somewhere else!
Mary Avery: Been a member since the eighties. Can't imagine going any where else.
Alex Rozell: Alex was very helpful with assisting me in my banking needs
Milton Steinberg: Those guys rock and so does Linda. She called me back to open an account easily. Wonderful, kind, and went beyond the call of duty
ebeeze824: This credit union is a joke. I've been banking with them over 20yrs. I have never qualified for any of their programs for cars, mortgage, cards or anything one would get for being a long-term customer. I have fairly good credit history and make a nice salary. At this point I'm starting to believe that I'm not their target audience for other reasons because I look good financially.
Allen Jackson: Awesome 👌🏿 Seriously considering membership
Aleisha Adams: Cameron was an amazing help and so extremely friendly. He helped me understand problems with my account and helped get them solved as quickly and efficiently as possible.
Jim Person: Excellent help was given.
Charles Stone: In line for an hour. One teller. They are asking Invasive questions that are none of their business. Shopping around now.
Jack Bowder: Case credit union always helps me with my financial goals they've offered me lower interest rates than any other bank.
Lauren Woods: Elizabeth is amazing! She always remembers my name and goes above and beyond to help me! It’s always a pleasure to work with her! :)
Chad, Brunton: Best mortgage process around. Bill took care of us fast and easy. Met all deadlines and closed early.
Doris Witherspoon: Julie Teed, Lake Lansing Branch, was professional, friendly and knowledgeable. I enjoyed working with her at CASECU. She did an exceptional job in making me feel comfortable and less stress. Thank you Julie for your outstanding personality.
Dawn Thornton: Never enough tellers; always a long wait. Today is Saturday.sposed to open at 9- first car got vacuum tube at 9:15.
Jane Olney: Best Credit Union ever‼️
Jeffery Cullen: The drive through teller takes at least 2 hours.
Jim Decke: I’ve been a member at CASE for nearly 30 years. Long story short, terrible service today. Tellers were all uneducated about the Zelle program. Literally none of them could help me or find someone that could. There was one other guest in the entire building—but no one could take 5 minutes to help me understand a program that they participate with.
Don Springer: I have always had great service here. No problems what so ever.
Preston Koning: Amanda at the Lake Lansing branch is such a glowing ray of sunshine. She makes my every visit a pleasurable one. Very professional.
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4. LAFCU - Lansing
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· 15 reviews
4600 Collins Rd, Lansing, MI 48909
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Seata Simons: THEY DONT ANSWER THE PHONE WTAF!!!
Joseph Heikkila: Very friendly always pleasant very helpfully know your name when you walk in
zeek zimmerman: I LOVE HOW NO ONE ANSWERS THE PHONE, OR WAIT ON HOLD TILL IM ABOUT TO HAVE A STROKE AND SOMEONE ASNWERS WHO HAS ZERO KNOWLEDGE, THANKS
Barbara Boos: Always very helpful I have have been a member for 45 years..
Raymond Gill Jr: Always a great experience had some dispute issues but credit union finally helped me recover $215.94 thanks
Ramona Green: Deb Johns is the sweetest. Helped our family update accounts for ease of operation. She is a true gem. Ramona Green.
Barry Kent: I have been with LAFCU for about 30 yrs or so. Through hard times and good times LAFCU has been there for me. Thank you.
Rice Insurance Agency, LLC: Its a small office on Collins Road but everyone has a BIG HEART. The personalize customer service is great coming in and everyone knows your name. I love my Collins Road LAFCU. I trust them and my confidence in all my bank transactions has always been 100%.DENA
Robert Taylor: Your customer service has gone down hill ! It used to be top rate . Drive thru services in Charlotte are horrible with extended wait times . When calling the main office for answers on my Ira rollovers the person in charge wasn’t even knowledgeable but called back the first time with a semi answer. Called her back and never returned my call after leaving messages on her machine . Had to call back and have another girl who messaged back and forth between me and the responsible person in a non personal three way conversation. Your services have deteriorated and when the pandemic recedes you will lose customers because of the lack of efficient and professional services that you once provided . You were top notch and always the best in my opinion. Proud member since 1969 ! Please improve your service to your customers . Sincerely long time member and supporter .
Penny Mcdonald: Sitting at the drive-thru for an extended time again!!!! Drive-thru business should be limited to 2-5 minutes. Direct the customer with the issue to the lobby!!!! Cars are lining up. 😡😡
Nolan Guttridge: This place is the worst!!!!
The Pies the Limit: Horrible experience with their auto loans. Staff is incompetent and unable to help when you need. never recommend this company! Switching my loan over to a better company. I have made monthly payments on time every month yet I still get charged various fees that staff cannot correct or explain. DO NOT GIVE THEM YOUR MONEY
Seyed Habib Kazemi: Worst loan experience I've ever had for a car. the worst CU or bank
Janette Coats: Love the staff
Jes Jes: Poor customer service, and both tellers and manager/CEO enjoy being nasty any chance possible (unless they need to fix a mistake of course, then they try being being nice)
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5. LAFCU - Lansing
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· 75 reviews
1121 Keystone Ave, Lansing, MI 48911
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guadalupe torres: Great people and service. Happy to be a member.
Jake Toro: Lafcu will stab you in the back even if you are loyal for decades and always pay back your loans in full. They are part of the globalist effort to take houses away from families. Lafcu is most likely owned by Blackrock. I have since switched to a better credit union and would NEVER recommend lafcu to anyone.
Kim Lambright: Wife was called foe fraudulent charges on her card . So she went in to replace her card they said they would not give her a replacement. They said they would give her a ATM card but not a debit card. So everytime we want to shop or eat out or anything we have to go to a ATM machine first. I said that is not acceptable we live off or debit card. They said so do I I never carry cash. RIGHT! That is why we have a debit card.the person there said we get stuck with the charge if it's fraudulent. But we are then punished for someone else trying to use my account. i said there are people out there every day being paid to do that. Sounds to me like security for your accounts are not very good.but we are suppose to be OK with you charging for everything like transferring money from one account to another of 3.00$. And 3.00 for this and 3.00 for that I have been a faithful customer for over 30 yrs. And this is how they are treating us we are taking our money out our cds and going to another credit union that isn't so hard up for cash and cares about their people.go green go white so long you money. hungry people. Must be I don't run enough money through there for them to bother with us pesents. Hope you go under real soon best wishes.
Christina Warner: STAY AWAY FROM LAFCU! They will take a charge and put the money back. Then take the funds again at a later date resulting in overdraft fees. The offer no solution and won't stop the charges from coming through. Go anywhere else you will be happy you did.
Kara Grace: This is my favorite lafcu branch. Lafcu isn’t my favorite to bank with, I prefer msufcu but I still do some banking with lafcu and find this branch is the friendliest and fastest. I always know it will be quick, and the tellers are great.
taryn anderson: I had a car loan through them. Paid it off and still had money in my account. Turns out they randomly started taking 6 a quarter at the end of last year and 6 bucks a month starting this year until they took all my money and then closed my account. A respectable institution would send you a check for your overpayment not just steal your money until there is none left. DONT TRUST THEM! Way better banks and credit unions out there that will not steal your money!
Kristianna Martin: I’ve been with them for so long and I am never satisfied with them. Lake Trust is way better.
Dolores Carpenter: I have been with LAFCU since 2001 and have been relatively happy with their service....until today.After spending an extensive amount of time on hold (thru multiple phone calls) trying to set up the appointment and all parties had arrived at the south Lansing branch we were greeted by a very rude man who explained that ALL signees had to be LAFCU members. (I have used their notary service in the past without all signees being members and one of thw members of our party had been at the same branch for the same purpose a week prior without being a member). He made it quite obvious our business there was NOT appreciated or wanted.Not only did this episode cost Lafcu a couple new members...I will be at my local branch tomorrow to close my account.
Dave Shaw: LAFCU Keystone are liars on top of stealing from a widow…..shame shame on them…a car loan that was to be paid off with passing was not.. the car lot made an error…but going into the bank and double checking that we had insurance on ALL our loan we was told yes…. After the passing of a loved one the manager very rude man said basically “sorry for your loss” TOO BAD…nice way to treat a widow and they plainly seen that all other loans taken out had insurance on them… why in the World wouldn’t insurance be on the last loan.. that being said…they lie when they say “sorry you had a bad experience someone will call you”. NOPE never tried it’s just their automated response they could care less again SHAME ON THEM
Kelly Wilson: They never answer their phones here. Their wait times are always long.
Elizabeth Newberry: I can't even say how long I have been a member I just know I am glad to be here with L A F C U.
Sandra Hakkila: Always helpful and friendly!!!
Ruth Davis: When they finally got things right, we were thankful!They kept sending us notices that we weren't covered by our car insurance,when we paid it each month , directly from our account!🤔We then had to bother our agent in order to prove it to them, it was always a Hassel!!!🤨They finally figured things out after a few long months, and admitted that they dropped the ball!!!🤨My only advice, is for those looking for a Reliable credit union, ...consider Another.👌P.s.if we have to stay with you all, can you lower our payment or intrest???🤔
Horace Doty: My Wife (Laura Doty) actually has the account at LAFCU... But she loves the special attention given to her everytime she goes to this branch!!
Bernadette Servantes: Never had any problems!!
Karen Pulido: Thank you for ALWAYS being prompt & professional ❤
Deb Hudson: I love the cliction department they are friendly and do their job well. They are willing to work with you when your having trouble paying your loan.
Barb H: Truly my Credit Union for Life. Never have I had such positive experiences with a bank. Time and time again, they come through with helpful, friendly service with a smile. Ive been an extremely satisfied and happy customer for over 20 years.
Barb McNeice: I have been a member of LAFCU for many years. I like LAFCU because they will help you whenever you need it. I had some financial issues a while back and they worked with me to get back in good financial standing.They are always kind and helpful.I worked with one of the service reps for a long time but she retired.I am looking forward to establishing another great relationship with another representative.LAFCU is an all around great place to bank and I wouldn't go anywhere else
Jaysha Murphy: I love the atmosphere at the South Lansing location! Very nice greeter..
Darwin White: I have been banking with LAFCU and using this branch for over 15 to 20 years and I have never had a problem and all the employees are very helpful
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6. Adventure Credit Union - Lansing charter township
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· 13 reviews
2250 Lake Lansing Rd Suite A, Lansing, MI 48912
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Kathleen Franklin: Very efficient, knowledgeable and the best deal in town
Leland Cogan: Quick & easy access to ALL banking needs.
Steve Forrest: Nic and his crew are always so very helpful and friendly. Thank you Nic for making our credit union experience smooth and quick!
King Holmes: I have been with Adventure Credit Union for over 4 years now and I enjoy working with them. They always answer my questions and the customer service is phenomenal! Shout outs to the Loan Manager Nick, he is the best!
Ryan Crum: Top notch member service. Nick is an MVP at this branch, very thankful for his help.
Colby Taylor: Adventure Credit Union employees, no matter if you're in a branch, speaking on the phone or website email. The experience is great.
Kristin Mellon: Friendly, knowledgeable and efficient.
keum-lee mayes: Friendly, helpful
Richard Trainor: I was greeted immediately when I entered the branch and the staff was quick to help me get a new account opened and answer questions In less than a half hour they had opened my new account and provided me the tools I needed to meet my financial needs here in Lansing. It was professional yet personal and welcoming. I left confident I have chosen the right CU.
Rick Soules: Extremely friendly and professional, knew exactly what I required and met those requirements. Ashley Themm, the Branch manager, handled my loan personally, answered all my questions and demonstrated her expansive knowledge in this industry. Won't hesitate to seek her out for future financial endeavors.
Alan Eisele: This credit union was a great place to do business. Then in 2013 or so it became much less about customer service and more about fees and penalties. I am still suffering from doing business there. Taught me to be more careful about who I do business with.
Kim Hammond: They have become the worst credit union we have been with them over 20 year they have gone down hill scents changing there name a few year ago
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7. Farm Bureau Family Credit Union - Delta Charter Township
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· 2 reviews
7373 W Saginaw Hwy, Lansing, MI 48917, United States
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Emily Reinart: Thank you Farm Bureau Credit Union for your excellent rates and friendly customer service!
Daniel Pock: Their staff is always friendly and super helpful. If you have their auto insurance, then the FBFCU is a great benefit of being a MI Farm Bureau Member. I've had great experience with financing and refinancing auto loans at great interest rates.
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8. Astera Credit Union - Jolly Rd - Lansing
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· 29 reviews
301 E Jolly Rd, Lansing, MI 48910
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Nick Swix: These may be the worst people I've ever had to deal with. My father was sick. My mother went there and did everything they said with their accounts to make sure when he died she had access. My father passed, and my mother has ti move in with me because these people won't give her access to her account with her name on it. These are BAD PEOPLE that really seemed to take pleasure in my mother's agony. It's sad that there'd people in there world like this
Jim Lott: Today I just used the ATM, but inside is good also.
Kasey Bywater: Pulled into parking lot to use ATM, ATM said my apartment complexes check was invalid so after finally getting my check back I circled around where I sat for 15 minutes more to be told they cut the line off and I wasn't here when the cut the line off. All I needed was a check in my account. It takes two seconds and could have been avoided if they had a working ATM ever.
Gerard Richardson: Ask for Joan.
Rachel Stergios: Quick and easy to make a transaction. Very friendly.
Katrina: Dont expect your loan officer has all their information correct, just make sure you know and study the "loan" before you decide to wrap up years of your life on someone else's misinformation and unknowing of the loan they are setting up for you.
Sparkle Christensen: They always taking forever to help ppl, idk if they low staff or what
Matthew Fryover: Worse service ever for a bank, I wouldn't recommend this place to anyone
Dan Dowker: Should be zero stars!!I have been a customer with Astera when it was Auto Body back in the late 80s. I have never missed a payment on any loans have 42 years at the same employer. 34 years at the same address. Good credit score, $250,000 401K and another $80,000.00 in Stocks. But can't get a unsecured loan for $16,000.00. Thanks for nothing!!!!DON'T WASTE YOUR TIME HERE!!!!!!
Alexander Lives: Terrible service and scammy handling of customers
Zay: It's nice people but I'm not getting what I need
TP: The customer service isn’t the best at this specific branch. West Saginaw location seems to always have better customer service. I’ve been a memeber since this was auto body credit union in the 90’s. They aren’t the most helpful “credit union”, I get treated better by my “bank”. Why I don’t come here often. Unnecessary check holds, crude responses, no simple “hello” or “have a nice day” greetings in the drive thru, unwilling to increase lines of credit when the balance is zero and credit is good. Maybe after seeing this review, others will have better experiences in the future.
Amy Sue Williams: Tianna Walker rocks!
Krystle Wilzer: Slow and understaffed
Mikiala Wilson: Great Place.!
Zachary Harrison: Great service, need more staff.
Phantome_CHANGE: was lied to about what transferring a loan would do to my credit, they bought a car loan from my other credit union and told me it wouldn't affect my score that much. I'm trying to buy a house and told them that. Well after they took on my car loan it took my score down 75pts. And now I have to wait even longer to buy my house. Will close all my accounts with them and will no longer do anything with them after my loan is paid.
Bradley Tippett: Worst service I've ever had. Inside and out. ATMs never work.
Sarah Pratt: The staff is friendly, but they need more people working
josh powers: Good and bad.their security on your account and debit card are great. I've had my acct hacked twice and both times got my money back quickly and my acct froze for security. But one time recently I was 50 miles from home and someone in Detroit was using my acct to shop online so my acct was froze, but the only problem was I was completely stranded until the next day with no cash. I called the back of my debit card and they couldn't unlock my acct at all. I was low on gas so was stranded. I understand the security concerns but there should be a number to call to unlock it for a short time or whatever. Im just glad I didn't have my children with me in the middle of winter! Plus there after hours ATM on jolly rd is broke a lot, so once again not able to access my money. If you enter a wrong pin sometimes one time it will lock you out. Being locked out of your own acct is a real problem and being stranded. And also a few years ago they turned me and my wife down for a personal loan, so we went to lafcu and they accepted no problem at all. We have good credit and pay bills on time so don't understand why. Im looking into switching banks because being locked out with no options is a serious problem...
Pradeep James M: Friendly staff!
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9. Gabriels Community Credit Union - Lansing charter township
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· 40 reviews
1901 E Michigan Ave, Lansing, MI 48912, United States
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10. Adventure Credit Union - Lansing
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· 7 reviews
6250 S Cedar St #14, Lansing, MI 48911
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11. CASE Credit Union Contact Center - Lansing
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· 1 reviews
4316 S Pennsylvania Ave, Lansing, MI 48910
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12. CASE Credit Union - Waverly
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· 81 reviews
5611 W Saginaw Hwy #2456, Lansing, MI 48917
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13. Lake Trust Credit Union - Lansing
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· 30 reviews
6440 S Pennsylvania Ave, Lansing, MI 48911, United States
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14. LAFCU - Delta Charter Township
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· 78 reviews
106 N Marketplace Blvd, Lansing, MI 48917
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15. Lake Trust Credit Union - Lansing charter township
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· 5 reviews
624 S Washington Ave, Lansing, MI 48933
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16. MSU Federal Credit Union - Lansing charter township
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· 6 reviews
1200 E Michigan Ave #300, Lansing, MI 48912
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17. MSU Federal Credit Union - East Lansing
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· 33 reviews
4825 Mt Hope Rd, East Lansing, MI 48823
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18. DFCU Financial - Lansing charter township
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· 4 reviews
1700 Lake Lansing Rd, Lansing, MI 48912
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